Financial Inclusion Insights Survey 2014
Rwanda, 2014 - 2015
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Reference ID
RWA_2014_FII_v01_M_v01_A_PUF
Producer(s)
InterMedia
Metadata
Created on
Nov 21, 2016
Last modified
Nov 30, 2016
Page views
59052
Downloads
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- Data files
- final_cgap_rwanda_im_v2
MM46.When an m-money transaction goes wrong, who do you go to to help you resolv (MM46)
Data file: final_cgap_rwanda_im_v2
Overview
Valid:
453
Invalid:
1550
Type:
Discrete
Decimal:
0
Start:
1158
End:
1158
Width:
1
Range:
1 - 8
Format:
Numeric
Questions and instructions
Literal question
When a mobile money transaction goes wrong, who are you most likely to go for help?
Categories
| Value | Category | Cases | |
|---|---|---|---|
| 1 | Resolve it myself | 76 |
16.8%
|
| 2 | Friends or family | 27 |
6%
|
| 3 | Mobile money agent | 246 |
54.3%
|
| 4 | Customer hotline/helpline | 8 |
1.8%
|
| 5 | Mobile Money provider office | 76 |
16.8%
|
| 6 | Other financial institution office | 3 |
0.7%
|
| 7 | Government agency or a local official | 2 |
0.4%
|
| 8 | Other | 15 |
3.3%
|
| Sysmiss | 1550 |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
Others
Notes
MM46.When an m-money transaction goes wrong, who do you go to to help you resolve the problem?