Global Financial Inclusion and Consumer Protection Survey 2017

Afghanistan, Albania, Angola...and 112 more, 2016 - 2017

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Reference ID

WLD_2016_GFICPS_v01_M

DOI

https://doi.org/10.48529/5wz9-f340

Producer(s)

Douglas Randall, Oya Pinar Ardic Alper

Collection(s)

Fragility, Conflict and Violence

Metadata

DDI/XML JSON

Created on

Jan 16, 2018

Last modified

Oct 26, 2023

Page views

108570

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adr scheme provides binding decisions (h2_adr_bindonly)

Data file: 2017_global_ficp_survey_respondent_data_dec2018

Overview

Valid: 75

Invalid: 49

Minimum: 0

Maximum: 1

Type: Discrete

Decimal: 0

Start: 804

End: 804

Width: 1

Range: 0 - 1

Format: Numeric

Questions and instructions

Literal question

Is there any out-of-court alternative dispute resolution (ADR) entity in place that allows a customer of a financial institution to seek affordable and efficient recourse with a third party in the event that the customer's complaint is not resolved to the customer's satisfaction under internal procedures of the relevant financial institution? Please mark all that apply.

Categories

Value	Category	Cases
0	No	45	60%
1	Yes	30	40%
Sysmiss		49

Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.

Question post text

No, dispute has to be resolved in court (Skip to I1)

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