FinScope 2015, Financial Inclusion

Zambia, 2015

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Reference ID

ZMB_2015_FSDZ_v01_M

Producer(s)

Financial Sector Deepening Zambia

Collection(s)

DataFirst , University of Cape Town, South Africa

Metadata

DDI/XML JSON

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Created on

Oct 16, 2019

Last modified

Oct 16, 2019

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7.18.2. What did you do when you experienced these problems? (Q7_18_2_1)

Data file: zmb-zambia-finscope-2015-v1.1-stata11

Overview

Valid: 499

Invalid: 8072

Type: Discrete

Decimal: 0

Start: 6055

End: 6055

Width: 1

Range: 1 - 4

Format: Numeric

Questions and instructions

Categories

Value	Category	Cases
1	Complained at customer services desk	58	11.6%
2	Went to the agent/Complained with agent	32	6.4%
3	Did nothing	316	63.3%
4	Other, specify	93	18.6%
Sysmiss		8072

Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.

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