| Value | Category | Cases | |
|---|---|---|---|
| 1 | 1. PROCEDURE IS TOO COMPLEX OR HAS TOO MANY REQUIREMENTS | 506 |
13.4%
|
| 2 | 2. I DO NOT FEEL THAT MY BANK/FI ARE PROVIDING THE SERVICES | 35 |
0.9%
|
| 3 | 3. SERVICES ARE TOO EXPENSIVE TO USE | 68 |
1.8%
|
| 4 | 4. I DO NOT FEEL THAT IT IS TO USE THE SERVICES | 143 |
3.8%
|
| 5 | 5. I DON'T UNDERSTAND THE BENEFITS | 582 |
15.4%
|
| 6 | 6. I DON'T KNOW WHERE OR HOW TO ACESS THE SERVICES | 161 |
4.3%
|
| 7 | 7. PREFER TO GET ANY BANKING SERVICES AT COUNTER/TELLER | 325 |
8.6%
|
| 8 | 8. RELIGIOUS REASONS | 12 |
0.3%
|
| 9 | 9. I DO NOT TRUST DIGITAL/ONLINE TRANSACTIONS | 16 |
0.4%
|
| 10 | 10. I DON'T HAVE A REASON | 1089 |
28.8%
|
| 11 | 11. SOMEONE ELSE IN MY FAMILY ALREADY USING THE SERVIES | 125 |
3.3%
|
| 12 | 12. I DON'T KNOW | 604 |
16%
|
| 13 | 13. OTHER(SPECIFY) | 119 |
3.1%
|
| Sysmiss | 18903 |
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