| Value | Category |
|---|---|
| 1 | Difficulty and lack of flexibility in use |
| 2 | Fees on financial transactions |
| 3 | Lack of safety and privacy |
| 4 | Long distances and travel costs |
| 5 | Other |
| 6 | Overcrowding at cash-out locations |
| 7 | Poor behavior from bank staff |
| 8 | Presence of health problems |
| 9 | Technical issues |
| Missing value |
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