Governance Public Safety and Justice Survey 2022-2023

South Africa, 2022 - 2023

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Reference ID

ZAF_2022-2023_GPSJS_v01_M

Producer(s)

Statistics South Africa

Collection(s)

DataFirst , University of Cape Town, South Africa

Metadata

Documentation in PDF DDI/XML JSON

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Created on

Aug 12, 2025

Last modified

Aug 12, 2025

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13365

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Home affairs- reason for unsatisfaction about the of service (DHA_unsatis)

Data file: gpsjs-2022-2023-individual-v1

Overview

Valid: 20543

Invalid: 0

Type: Discrete

Decimal: 0

Width: 1

Range: 1 - 9

Format: Numeric

Questions and instructions

Categories

Value	Category	Cases
1	Waiting lines are too long	211	1%
2	It takes too long to get a document	148	0.7%
3	Fees are too high	11	0.1%
4	Inadequate facilities(e.g forms,waiting area,parking,toilets)	9	0%
5	Rude or uncaring staff	53	0.3%
6	Complicated process	57	0.3%
7	Lack of facilities for people with disabilities	1	0%
8	Incorrect detail on the documents(e.g misspelling of surname/name)	17828	86.8%
9	Other( Specify)	2225	10.8%

Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.

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