The World Bank is interested in gauging the views of clients and partners who are either involved in development in Malaysia or who observe activities related to social and economic development. The World Bank Country Assessment Survey is meant to give the World Bank's team that works in Malaysia, greater insight into how the Bank's work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Malaysia. The World Bank commissioned an independent firm to oversee the logistics of this effort in Malaysia.
The survey was designed to achieve the following objectives:
- Assist the World Bank Group in gaining a better understanding of how stakeholders in Malaysia perceive the Bank;
- Obtain systematic feedback from stakeholders in Malaysia regarding:
· Their views regarding the general environment in Malaysia;
· Their overall attitudes toward the World Bank in Malaysia;
· Overall impressions of the World Bank's effectiveness and results, knowledge work and activities, and communication and information sharing in Malaysia;
· Perceptions of the World Bank's future role in Malaysia.
- Use data to help inform Malaysia country team's strategy.
Kind of data
Sample survey data [ssd]
Unit of analysis
Stakeholders of the World Bank in Malaysia
Producers and sponsors
Public Opinion Research Group
The World Bank Group
In May-August 2013, 287 stakeholders of the World Bank in Malaysia were invited to provide their opinions on the Bank's assistance to the country by participating in a country survey. Participants in the survey were drawn from the office of the President; the office of the Prime Minister; office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; local government officials or staff; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; NGOs; the media; independent government institutions; trade unions; academia/research institutes/think tanks; the judiciary branch; and other organizations.
A total of 74 stakeholders participated in the survey (26% response rate).
Dates of collection
Mode of data collection
Mail Questionnaire [mail]
The Questionnaire consists of 7 Sections:
A. General Issues Facing Malaysia:
Respondents were asked to indicate whether Malaysia is headed in the right direction, and what they thought were the top three most important economic and social development priorities in the country.
B. Overall Attitudes toward the World Bank:
Respondents were asked to rate their familiarity with the World Bank, the Bank’s effectiveness in Malaysia, Bank staff preparedness to help Malaysia solve its development challenges, their agreement with various statements regarding the Bank’s work, and the extent to which the Bank is an effective development partner. Respondents were asked to indicate the Bank’s greatest values and weaknesses, with which stakeholder groups the Bank should collaborate more, and to what reasons respondents attributed failed or slow reform efforts.
C. World Bank Effectiveness and Results:
Respondents were asked to rate the extent to which the Bank’s work helps achieve economic and social development results, the extent to which the Bank meets Malaysia’s needs for knowledge services, and the Bank’s level of effectiveness across sixteen development areas, such as public sector governance/reform, job creation/employment, private sector development, education, and economic growth.
D. The World Bank’s Knowledge:
Respondents were asked to indicate how frequently they consult Bank knowledge work and activities, to rate the effectiveness and quality of the Bank’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.
E. The Future Role of the World Bank in Malaysia:
Respondents were asked to rate how significant a role the Bank should play in Malaysia in the near future and to indicate what the Bank should do to make itself of greater value.
F. Communication and Information Sharing:
Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank’s websites and e-services. Respondents were asked about their level of agreement that they know how to find information from the Bank, that the Bank’s websites are easy to navigate and useful, and that the Bank is responsive to information requests.
G. Background Information:
Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, and their exposure to the Bank in Malaysia.
Use of the dataset must be acknowledged using a citation which would include:
- the Identification of the Primary Investigator
- the title of the survey (including country, acronym and year of implementation)
- the survey reference number
- the source and date of download
Disclaimer and copyrights
The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses.