The World Bank is interested in gauging the views of clients and partners who are either involved in development in ZAMBIA or who observe activities related to social and economic development. The World Bank Country Assessment Survey is meant to give the World Bank's team that works in ZAMBIA, greater insight into how the Bank's work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in ZAMBIA. The World Bank commissioned an independent firm to oversee the logistics of this effort in ZAMBIA.
The survey was designed to achieve the following objectives:
- Assist the World Bank in gaining a better understanding of how stakeholders in Zambia perceive the Bank;
- Obtain systematic feedback from stakeholders in Zambia regarding:
· Their views regarding the general environment in Zambia;
· Their overall attitudes toward the World Bank in Zambia;
· Overall impressions of the World Bank's effectiveness and results, knowledge and research, and communication and information sharing in Zambia; and
· Perceptions of the World Bank's future role in Zambia.
- Use data to help inform the Zambia country team's strategy.
Kind of Data
Sample survey data [ssd]
Unit of Analysis
The World Bank Country Assessment Survey covered the following topics:
- General Issues facing Zambia
- Overall Attitudes toward the World Bank
- World Bank Effectiveness and Results
- The World Bank's Knowledge
- Working with the World Bank
- The Future Role of the World Bank in Zambia
- Communication and Information Sharing
- Background Information
Stakeholders of the World Bank in Zambia
Producers and sponsors
Public Opinion Research Group
The World Bank Group
In May and June 2012, 553 stakeholders of the World Bank in Zambia were invited to provide their opinions on the Bank's assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President or Prime Minister, the office of a Minister, the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community- based organizations; the media; independent government institutions; trade unions; faith-based groups; academia, research institutes or think tanks; the judiciary branch; and local citizens.
A total of 312 stakeholders participated in the country survey (56%).
Dates of Data Collection
Data Collection Mode
Mail Questionnaire [mail]
Data Collection Notes
Respondents either received and returned questionnaires via email or completed questionnaires with a representative of the fielding agency. Respondents were asked about: general issues facing Zambia, their overall attitudes toward the Bank; the World Bank's effectiveness and results; the Bank's knowledge; working with the World Bank; the Bank's future role in Zambia, and the Bank's communication and information sharing in Zambia.
The Questionnaire consists of 8 Sections:
A. General Issues facing Zambia:
Respondents were asked to indicate whether Zambia is headed in the right direction economically, politically, and socially, what they thought were the top three most important development priorities, and which areas would contribute most to reducing poverty and generating economic growth in Zambia.
B. Overall Attitudes toward the World Bank:
Respondents were asked to rate their familiarity with the World Bank, the Bank's effectiveness in Zambia, Bank staff preparedness, the extent to which the Bank should seek to influence the global development agenda, their agreement with various statements regarding the Bank's work in Zambia, and the extent to which the Bank is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank's greatest values and greatest weaknesses in its work, the most and least effective instruments in helping to reduce poverty in Zambia, with which groups the Bank should work more, and to what reasons respondents attributed failed or slow reform efforts.
C. World Bank Effectiveness and Results:
Respondents were asked to rate the extent to which the Bank's work helps achieve sustainable development results in Zambia, the Bank's level of effectiveness across thirty-six development areas, such as economic growth, and the extent to which the Bank meets Zambia's need for knowledge services and financial instruments.
D. The World Bank's Knowledge:
Respondents were asked to indicate how frequently they consult Bank knowledge/research, the areas on which the Bank should focus its research efforts, and to rate the effectiveness and quality of the Bank's knowledge/research, including how significant of a contribution the Bank's knowledge and research make to development results, the technical quality of the Bank's knowledge and research, the effectiveness of the Bank providing linkage to non-Bank expertise, and the extent to which Zambia received value for money from fee-for-service products/services.
E. Working with the World Bank:
Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank's "Safeguard Policy" requirements being reasonable, working with the World Bank increasing Zambia's institutional capacity, and the Bank disbursing funds promptly.
F. The Future Role of the World Bank in Zambia:
Respondents were asked to rate how significant a role the Bank should play in Zambia's development in the near future and to indicate what the Bank should do to make itself of greater value in Zambia.
G. Communication and Information Sharing:
Respondents were asked to indicate where they get information about economic and social development issues, how they prefer to receive information from the Bank, their access to the Internet, and their usage and evaluation of the Bank's website and PICs. Respondents were asked about their awareness of the Bank's Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank's Open Data policy. Respondents were also asked their level of agreement that they know how to find information from the Bank and that the Bank is responsive to information requests.
H. Background Information:
Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Zambia, and their geographic location.
Public Opinion Research Group
The World Bank
The World Bank Microdata Library
The World Bank
Use of the dataset must be acknowledged using a citation which would include:
- the Identification of the Primary Investigator
- the title of the survey (including country, acronym and year of implementation)
- the survey reference number
- the source and date of download
Disclaimer and copyrights
The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses.