World Bank Group Country Survey 2014

The Questionnaire consists of following sections:

A. General Issues Facing Timor-Leste: Respondents were asked to indicate whether Timor-Leste is headed in the right direction, what they thought were the top three most important development priorities, which areas would contribute most to reducing poverty and generating economic growth in Timor-Leste, and how "shared prosperity" would be best achieved.

B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG, its effectiveness in Timor-Leste, WBG staff preparedness to help Timor-Leste solve its development challenges, WBG's local presence, WBG's capacity building in Timor-Leste, their agreement with various statements regarding the WBG's work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG's greatest values and weaknesses, the most effective instruments in helping reduce poverty in Timor-Leste, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and whether they have seen more collaboration between the WBG and UN.

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Timor-Leste, the extent to which the WBG meets Timor-Leste's needs for knowledge services and financial instruments, the importance for the WBG to be involved in twenty five development areas, and the WBG's level of effectiveness across these areas, such as education, health, rural and agricultural development, transport, public sector governance/reform, and job creation/employment.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked to rate the effectiveness and quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.

E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG's "Safeguard Policy" requirements being reasonable, and disbursing funds promptly. The respondents were also asked whether they think the organization is risk-averse and to rate the extent to which the WBG is adequately staffed locally.

F. The Future Role of the World Bank Group in Timor-Leste: Respondents were asked to indicate what the WBG should do to make itself of greater value in Timor-Leste, which services the Bank Group should offer more of in the country, and what the WBG should do to improve collaboration with the UN in the field. They were asked what areas the country would benefit most from the WBG playing a leading role and what areas it would benefit most from other donors.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG's websites. Respondents were also asked about their awareness of the WBG's Access to Information policy, were asked to rate WBG's responsiveness to information requests, value of its social media channels, levels of easiness to find information they needed, the levels of easiness to navigate the WBG websites, and whether they use WBG data more often than before.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Timor-Leste, which WBG agencies they work with, whether they think that IFC and WB work well together, and their geographic locations.

Questionnaires were in English and Tetun.