World Bank Group Country Survey 2014

The Questionnaire consists of 8 sections:

A. General Issues Facing Serbia: Respondents were asked to indicate whether Serbia is headed in the right direction, what they thought were the top three most important development priorities, which areas would contribute most to reducing poverty, which areas would contribute most to generating economic growth, and what would best achieve "shared prosperity" in Serbia.

B. Overall Attitudes toward the World Bank Group: Respondents were asked to rate their familiarity with the WBG, its effectiveness in Serbia, WBG staff preparedness, the effectiveness of its activities, to what extent it should provide capacity building support to certain groups, the importance and effectiveness of the WBG's current capacity building work, their agreement with various statements regarding the WBG's work, and the extent to which it is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the WBG to focus its resources, the WBG's greatest values and greatest weaknesses, its most effective instruments, with which stakeholder groups the WBG should collaborate more, if the WBG should have more or less of a local presence in Serbia, and to what they attributed slowed or failed reform efforts.

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Serbia, the extent to which the WBG meets Serbia's needs for knowledge services and financial instruments, the extent to which the WBG's internal evaluation mechanisms hold it accountable for achieving results, and the importance of the WBG's involvement and the WBG's level of effectiveness across twenty-seven development areas. Respondents were also asked to indicate if WBG decisions regarding its Serbia program were made primarily in country or at Headquarters.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG knowledge work and to rate the quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.

E. Working with the World Bank: Respondents were asked to rate the extent to which various aspects of the WBG's delivery work contributes to solving Serbia's development challenges and their level of agreement with a series of statements regarding working with the WBG. Respondents were also asked to indicate if the WBG operates with too much risk.

F. The Future Role of the World Bank Group in Serbia: Respondents were asked to indicate what the WBG should do to make itself of greater value in Serbia and which of its services the WBG should offer more of in Serbia.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, their Internet access, and their usage and evaluation of the WBG's websites. Respondents were asked about their awareness of the WBG's Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the World Bank Group as a result of the WBG's Open Data policy. Respondents were also asked to evaluate the WBG's information accessibility and responsiveness to information requests.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they currently collaborate or have ever collaborated with the WBG in Serbia, what their position was when they did work with the WBG, with which WBG agencies they work, their exposure to the WBG in Serbia, and their geographic location.

Questionnaires were in English and Serbian.