The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Lesotho or who observe activities related to social and economic development. The following survey will give the World Bank Group's team that works in Lesotho, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Lesotho. A local independent firm has been hired to oversee the logistics of this survey.
This survey was designed to achieve the following objectives:
- Assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Lesotho perceive the WBG;
- Obtain systematic feedback from stakeholders in Lesotho regarding:
· Their views regarding the general environment in Lesotho;
· Their overall attitudes toward the World Bank Group in Lesotho;
· Overall impressions of the WBG's effectiveness and results, knowledge work and activities, and communication and information sharing in Lesotho;
· Perceptions of the World Bank Group's future role in Lesotho.
- Use data to help inform Lesotho country team's strategy.
Kind of Data
Sample survey data [ssd]
Unit of Analysis
The World Bank Country Assessment Survey covered the following topics:
Section A: General Issues Facing Lesotho
Section B: Overall Attitudes toward the World Bank Group (WBG)
Section C: World Bank Group's Effectiveness and Results
Section D. The World Bank Group's Knowledge Work and Activities
Section E: Working with the World Bank Group
Section F: The Future Role of the World Bank Group in Lesotho
Section G: Communication and Information Sharing
Section H: Background Information
Urban and Rural Areas
Stakeholders of the World Bank in Lesotho
Producers and sponsors
Public Opinion Research Group
The World Bank Group
From April to June 2014, 142 stakeholders of the WBG in Lesotho were invited to provide their opinions on the WBG's work in the country by participating in a country opinion survey. Participants were drawn from the office of the President, Prime Minster; office of a minister; office of a parliamentarian; ministries/ministerial departments; consultants/contractors working on WBG-supported projects/programs; PMUs; local governments; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; judiciary branch; and other organizations.
A total of 106 stakeholders participated in the survey (75% response rate).
The results in this year's Country Survey were compared to those in the Country Surveys conducted in FY'06. Data were weighted to reach the same stakeholder composition in two years, which allows for between-year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the "other" stakeholder category were not included either. As a result, means of the FY' 14 data and the total number of respondents in two years are slightly different from those of the original data reported in appendices A, B, C, E, F, G. For year comparison results, please see survey report Appendix D (page 104).
Dates of Data Collection
Data Collection Mode
Leads Services was responsible for data collection supervision.
Data Collection Notes
Respondents completed questionnaires with a representative of the fielding agency face to face.
The Questionnaire consists of 8 sections:
A. General Issues Facing Lesotho: Respondents were asked to indicate whether Lesotho is headed in the right direction, what they thought were the most important development priorities, which areas would contribute most to reducing poverty and generating economic growth, and how "shared prosperity" would be best achieved.
B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG, its effectiveness in Lesotho, WBG staff preparedness to help Lesotho solve its development challenges, WBG's local presence, WBG's capacity building in Lesotho, their agreement with various statements regarding the WBG's work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG's greatest values and weaknesses, the most effective instruments in helping reduce poverty in Lesotho, and in which sectoral areas the WBG should focus most of its resources (financial and knowledge services).
C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Lesotho, the extent to which the WBG meets Lesotho's needs for knowledge services and financial instruments, the importance for the WBG to be involved in thirty development areas, and the WBG's level of effectiveness across these areas, such as job creation, health, and education.
D. The World Bank Group's Knowledge Work and Activities: Respondents were asked how often they use the WBG's knowledge work, and were asked to rate the effectiveness and quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.
E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG's "Safeguard Policy" requirements being reasonable, and disbursing funds promptly. The respondents were also asked whether they think the organization is risk-averse and to rate the contribution of the WBG's technical assistance to solving Lesotho's development challenges.
F. The Future Role of the World Bank Group in Lesotho: Respondents were asked to indicate what the WBG should do to make itself of greater value in Lesotho and which services the WBG should offer more of in the country.
G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG's websites. Respondents were also asked about their awareness of the WBG's Access to Information policy, were asked to rate WBG's responsiveness to information requests, value of its social media channels, levels of easiness to find information they needed, the levels of easiness to navigate the WBG websites, and whether they use WBG data more often than before.
H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Lesotho, which WBG agencies they work with, and their geographic locations.
Questionnaires were available in English.
Public Opinion Research Group
The World Bank Group
Use of the dataset must be acknowledged using a citation which would include:
- the Identification of the Primary Investigator
- the title of the survey (including country, acronym and year of implementation)
- the survey reference number
- the source and date of download
Disclaimer and copyrights
The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses.