World Bank Group Country Survey 2014

The Questionnaire consists of 8 sections:

A. General Issues Facing Lesotho: Respondents were asked to indicate whether Lesotho is headed in the right direction, what they thought were the most important development priorities, which areas would contribute most to reducing poverty and generating economic growth, and how "shared prosperity" would be best achieved.

B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG, its effectiveness in Lesotho, WBG staff preparedness to help Lesotho solve its development challenges, WBG's local presence, WBG's capacity building in Lesotho, their agreement with various statements regarding the WBG's work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG's greatest values and weaknesses, the most effective instruments in helping reduce poverty in Lesotho, and in which sectoral areas the WBG should focus most of its resources (financial and knowledge services).

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Lesotho, the extent to which the WBG meets Lesotho's needs for knowledge services and financial instruments, the importance for the WBG to be involved in thirty development areas, and the WBG's level of effectiveness across these areas, such as job creation, health, and education.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked how often they use the WBG's knowledge work, and were asked to rate the effectiveness and quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.

E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG's "Safeguard Policy" requirements being reasonable, and disbursing funds promptly. The respondents were also asked whether they think the organization is risk-averse and to rate the contribution of the WBG's technical assistance to solving Lesotho's development challenges.

F. The Future Role of the World Bank Group in Lesotho: Respondents were asked to indicate what the WBG should do to make itself of greater value in Lesotho and which services the WBG should offer more of in the country.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG's websites. Respondents were also asked about their awareness of the WBG's Access to Information policy, were asked to rate WBG's responsiveness to information requests, value of its social media channels, levels of easiness to find information they needed, the levels of easiness to navigate the WBG websites, and whether they use WBG data more often than before.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Lesotho, which WBG agencies they work with, and their geographic locations.

Questionnaires were available in English.