South East Europe Trade Logistics Impact Evaluation 2014
Survey of Serbian Freight Forwarders
Freight forwarders play a key role in moving goods across international borders. They arrange transport, oversee customs clearance on behalf of their clients, and more generally troubleshoot issues that arise while goods are in transit.
The Survey of Serbian Freight Forwarders was conducted from August to November 2014 by a research team from the World Bank as part of South East Europe Trade Logistics Impact Evaluation. One hundred fifty three freight forwarding firms in Serbia were interviewed about firm characteristics, operational choices, and conditions at the border posts and terminals where imported goods are cleared for release. The main purpose of the study was to investigate operational trade-offs between time and cost that arise when import shipments are in transit.
Kind of data
Sample survey data [ssd]
v01, edited anonymous dataset for public distribution
Unit of analysis
- freight forwarder
International freight forwarders in Serbia (firms that provide international freight forward services and assist with customs procedures)
Producers and sponsors
Alejandra Mendoza Alcantara
World Bank Group
Ana Margarida Fernandes
World Bank Group
World Bank Group
T&C Impact Program - World Bank
i2i Fund - World Bank
One of the challenges faced in this data collection exercise was the identification of the universe of freight forwarding firms in Serbia from which a representative sample of firms could be drawn.
The research team initially obtained a list of 36 firms that are members of the Serbian Freight Forwarder Association, and firms identified by logistics experts in the field as relevant in providing freight forwarder services. Additionally, a list of 1,311 registered firms in transport and trade related activities (i.e., rail and road transport, cargo handling, etc.) with information on size measured by their number of employees was received from the National Bank of Serbia. The team conducted a screening of the firms in both lists to identify those that qualify as international freight forwarders and found that 31% of the firms complied with the screening criteria. Of those 61% were surveyed.
The final survey sample consisted of 92% small firms (with less than 50 employees) and 8% medium/large firms (with 50 or more employees). Based on the employment data from the Bank of Serbia, the typical (median) small freight forwarder in the final sample had five employees, while the typical (median) medium/large freight forwarder had 66 employees.
61% of firms that complied with the screening criteria
Dates of collection
Mode of data collection
Computer Assisted Personal Interview [capi]
Data collection supervision
World Bank Group staff accompanied 10% of the interviews for quality control and monitoring and conducted telephone control for 20% of the interviews.
The questionnaire included 54 questions focusing on the handling of import transactions.
Use of the dataset must be acknowledged using a citation which would include:
- the Identification of the Primary Investigator
- the title of the survey (including country, acronym and year of implementation)
- the survey reference number
- the source and date of download
Alejandra Mendoza Alcantara, Ana Margarida Fernandes and Russell Hillberry, World Bank Group. South East Europe Trade Logistics Impact Evaluation 2014, Survey of Serbian Freight Forwarders (TLIE-SFF). Ref. SRB_2014_TLIE-SFF_v01_M. Dataset downloaded from [URL] on [date].
Disclaimer and copyrights
The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses.