Did you contact the call centre with the complaint related to electricity during the past 12 months?
Do not know
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
This question applies only to the households with a complaint related to electricity. If the answer to this question is 'Yes', the respondent is asked whether he/she called the call centre during the past year.
The enumerator is instructed to skip to Q5.29d if the answer to this question is either 'No' or 'Do not know'.
Question post text
2 = No - Go to Q5.29d
3 = Do not know - Go to Q5.29d
All households connected to the MAINS electricity supply.