Value | Category | Cases | |
---|---|---|---|
1 | Cost | 0 |
0%
|
2 | Packaging | 7 |
1.4%
|
3 | Quality of final product | 193 |
39.5%
|
4 | Quality of staff | 51 |
10.5%
|
5 | Credit policy | 2 |
0.4%
|
6 | Offering more complementary services / products | 23 |
4.7%
|
7 | Use of different inputs or equipment | 21 |
4.3%
|
8 | Cleaner / neater premises | 59 |
12.1%
|
9 | Location closer to customers | 14 |
2.9%
|
10 | Friendliness of service / customer care | 96 |
19.7%
|
11 | 13 |
2.7%
|
|
12 | Don’t differentiate | 8 |
1.6%
|
99 | 1 |
0.2%
|
|
Sysmiss | 1106 |
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