Multi-Tier Framework Survey for Measuring Energy Access 2017-2018
Zambia, 2017 - 2018
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Reference ID
ZMB_2017_MTF_v02_M
Producer(s)
Energy Sector Management Assistance (ESMAP)
Metadata
Created on
Oct 04, 2019
Last modified
Nov 29, 2021
Page views
51499
Downloads
2806
- Data files
-
express
sections -
section a
household
roster -
section c solar
devices -
section c
supply and
demand for
electricty
c120-c123 -
section f
kerosen_fuel
based_candle
lighting f1-f14 -
section f
kerosen_fuel
based_candle
lighting
f16-f21 -
section g dry
cell batteries -
section h
household fuel
consumption
h1-h18 -
section h
household fuel
consumption
h19-h21 -
section i use
of cookstoves -
section l
consumption_expenditure -
section m
household
assets
transport -
section n
household
assets electric -
section o
household land
ownership -
section p
household
economic shocks -
section r time
use -
section s
health impacts
s1-s5 -
section s
health impacts
s6-s11 - sample_weight
C35.How do you request for repairs in electricity service or file a complaint? (C35)
Data file: express sections
Overview
Valid:
1223
Invalid:
2389
Type:
Discrete
Decimal:
0
Start:
906
End:
908
Width:
3
Range:
1 - 555
Format:
Numeric
Questions and instructions
Literal question
How do you request for repairs in electricity service or file a complaint?
Categories
| Value | Category | Cases | |
|---|---|---|---|
| 1 | Call/SMS utility company | 890 |
72.8%
|
| 2 | Call a local technician | 129 |
10.5%
|
| 3 | Send a letter/email | 1 |
0.1%
|
| 4 | Social media | 0 |
0%
|
| 5 | Talk to community representative | 3 |
0.2%
|
| 6 | No system to request repairs/file complaint | 81 |
6.6%
|
| 7 | Physical visit the service provider | 103 |
8.4%
|
| 555 | Other, specify | 16 |
1.3%
|
| Sysmiss | 2389 |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
Interviewer instructions
- Concerted answers should be allowed
Description
Source of information
The most knowledgeable member on household electricity