FinScope 2015, Financial Inclusion
Zambia, 2015
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Reference ID
ZMB_2015_FSDZ_v01_M
Producer(s)
Financial Sector Deepening Zambia
Collection(s)
Created on
Oct 16, 2019
Last modified
Oct 16, 2019
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- zmb-zambia-finscope-2015-v1.1-stata11
7.18.2. What did you do when you experienced these problems? (Other, specify) (Q7_18_2_oth_s)
Data file: zmb-zambia-finscope-2015-v1.1-stata11
Overview
Valid:
98
Type:
Discrete
Start:
6059
End:
6170
Width:
112
Range:
-
Format:
character
Questions and instructions
Categories
| Value | Category | Cases | |
|---|---|---|---|
| Called them to complain | 1 |
1%
|
|
| He had to wait for the network to stabilise | 1 |
1%
|
|
| I called my network agents | 1 |
1%
|
|
| I did my payments directly | 1 |
1%
|
|
| I didn't experience any negative | 1 |
1%
|
|
| I exercised patience | 1 |
1%
|
|
| I had to go back until I found the network was there | 1 |
1%
|
|
| I had to wait | 1 |
1%
|
|
| I had to wait for other people to deposit so i could get the cash | 1 |
1%
|
|
| I had wait until the agent and network is back | 1 |
1%
|
|
| I just to wait | 1 |
1%
|
|
| I kept on trying | 1 |
1%
|
|
| I kept trying still went through | 1 |
1%
|
|
| I waited | 1 |
1%
|
|
| I waited for it | 1 |
1%
|
|
| I waited for the network to stabilize | 1 |
1%
|
|
| I was told to wait. so I waited for an hour till the money came | 1 |
1%
|
|
| I went and reported to police | 1 |
1%
|
|
| I went to the other agent | 1 |
1%
|
|
| I went to withdraw somewhere | 1 |
1%
|
|
| Just had to wait for network to be restored | 1 |
1%
|
|
| Just waited for network to come back | 1 |
1%
|
|
| Looked for a different agent | 1 |
1%
|
|
| Went to Zoona | 1 |
1%
|
|
| came back | 1 |
1%
|
|
| changed an outlet | 1 |
1%
|
|
| custom service said it was network falling | 1 |
1%
|
|
| didn't have this problem. | 1 |
1%
|
|
| had move from one agent from another | 1 |
1%
|
|
| had to send son the following day when agent didn't have enough money | 1 |
1%
|
|
| had to wait | 1 |
1%
|
|
| had to wait for network to come back | 1 |
1%
|
|
| had to wait for the network to be restored and left and went back the other day when the agent was not available | 1 |
1%
|
|
| i complained with the police | 1 |
1%
|
|
| i just had to wait for the network to come back then continue with the transaction | 1 |
1%
|
|
| i went to another outlet | 1 |
1%
|
|
| just came back with the money and went back the following day | 1 |
1%
|
|
| just tried to use It some other time | 1 |
1%
|
|
| just waited | 1 |
1%
|
|
| just went somewhere | 1 |
1%
|
|
| kept on trying | 1 |
1%
|
|
| kept on waiting | 1 |
1%
|
|
| l called custom care | 1 |
1%
|
|
| l wanted | 1 |
1%
|
|
| moved on to another outlet | 1 |
1%
|
|
| never complained anywhere | 1 |
1%
|
|
| nothing just had to wait but it didn't take a lot of time the network came | 1 |
1%
|
|
| nothing went back home got back to the agent the following day | 1 |
1%
|
|
| one good thing about these agents is that they will always inform you about a problem | 1 |
1%
|
|
| they asked me to go back after sometime which I did | 1 |
1%
|
|
| tried again | 1 |
1%
|
|
| tried later | 1 |
1%
|
|
| tried to access after some time and it worked | 1 |
1%
|
|
| usually waited for the network. to get back | 1 |
1%
|
|
| wad told to wait for the network to normalise | 1 |
1%
|
|
| wait | 1 |
1%
|
|
| wait for some cash to be brought in | 1 |
1%
|
|
| waited | 5 |
5.1%
|
|
| waited for a while | 1 |
1%
|
|
| waited for agent to bring money | 1 |
1%
|
|
| waited for details agent 2kam | 1 |
1%
|
|
| waited for him | 1 |
1%
|
|
| waited for network | 1 |
1%
|
|
| waited for network to be restored | 1 |
1%
|
|
| waited for network to come | 1 |
1%
|
|
| waited for network to come back | 1 |
1%
|
|
| waited for network to normalise | 1 |
1%
|
|
| waited for the network | 1 |
1%
|
|
| waited for the network to normalise before I bought talktime | 1 |
1%
|
|
| waited until network was restored | 1 |
1%
|
|
| waited until the network normalised | 1 |
1%
|
|
| waited until the network normalised, agent came | 1 |
1%
|
|
| waited until the network was restored | 1 |
1%
|
|
| waited untill the network normalised | 1 |
1%
|
|
| walked away | 1 |
1%
|
|
| warned the agents | 1 |
1%
|
|
| was preferred to other branches | 1 |
1%
|
|
| was waiting for network to come | 1 |
1%
|
|
| we had to wait until we the network came back | 1 |
1%
|
|
| we went to do the transaction in another town which we had to spend money on transportation | 1 |
1%
|
|
| went back home | 2 |
2%
|
|
| went back home and went to try the following day | 1 |
1%
|
|
| went back to agent later | 1 |
1%
|
|
| went home and tried next day. | 1 |
1%
|
|
| went somewhere else | 1 |
1%
|
|
| went the next day | 1 |
1%
|
|
| went to another agent | 4 |
4.1%
|
|
| went to another agent somewhere elsr | 1 |
1%
|
|
| went to look for another agents in town | 1 |
1%
|
|
| went to the other one | 1 |
1%
|
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.