Value | Category | Cases | |
---|---|---|---|
1 | Out of courtesy | 20 |
6.2%
|
2 | The agent is fast | 84 |
26%
|
3 | I trust this agent | 74 |
22.9%
|
4 | Reliability: the agent is always present during work hours | 27 |
8.4%
|
5 | Reliability: the agent always has e-float and/or cash to hel | 3 |
0.9%
|
6 | Proximity to where I live | 47 |
14.6%
|
7 | Proximity to places where I go - market, school, retail stor | 7 |
2.2%
|
8 | Agent is knowledgeable/helpful | 15 |
4.6%
|
9 | Agent is friendly and engaged | 6 |
1.9%
|
10 | This agent is my personal friend, family member or a relativ | 3 |
0.9%
|
11 | My family members, friends or workmates use this agent | 5 |
1.5%
|
12 | Agent was recommended to me | 1 |
0.3%
|
13 | Other (Specify) | 31 |
9.6%
|
Sysmiss | 8248 |
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