Value | Category | Cases | |
---|---|---|---|
1 | Bank Charges / Service Fees | 0 |
0%
|
2 | Interest rates | 0 |
0%
|
3 | Minimum balance amount | 0 |
0%
|
4 | Personal information required to open account | 0 |
0%
|
5 | Accessibility to loans | 5 |
3.2%
|
6 | Flexibility in transactions | 32 |
20.4%
|
7 | Technology available | 5 |
3.2%
|
8 | Opening time | 7 |
4.5%
|
9 | Location of branch / bank | 43 |
27.4%
|
10 | ATM / Cashpoint close to where I live | 9 |
5.7%
|
11 | ATM / Cashpoint close to my workplace | 1 |
0.6%
|
12 | Local Zambian bank | 7 |
4.5%
|
13 | Foreign / international bank | 2 |
1.3%
|
14 | Personal services | 22 |
14%
|
15 | Attitude of staff | 20 |
12.7%
|
18 | Accessibility to money when one needs it | 0 |
0%
|
19 | Appearance of the bank | 0 |
0%
|
20 | Reliability / trustworthiness / stability / credibility of t | 0 |
0%
|
21 | Reputation of the bank | 1 |
0.6%
|
22 | Bank conditions / procedures | 0 |
0%
|
24 | Customer profile of the bank | 1 |
0.6%
|
25 | Availability of credit facilities | 0 |
0%
|
26 | Quality / efficiency / rapidity of service | 0 |
0%
|
27 | Availability of balance statement | 0 |
0%
|
28 | Financial security | 1 |
0.6%
|
29 | Possibility of having foreign account | 0 |
0%
|
30 | Familiarity with the bank | 0 |
0%
|
31 | Must have a personal contact in the bank | 0 |
0%
|
32 | Period of time the bank has been in operation | 0 |
0%
|
33 | Assistance in banking transactions | 0 |
0%
|
34 | Recommendation by other people | 0 |
0%
|
35 | Investment opportunity | 0 |
0%
|
36 | Variety of products offered | 0 |
0%
|
37 | Amount of taxes | 0 |
0%
|
95 | Others | 1 |
0.6%
|
98 | Do not know | 0 |
0%
|
99 | Not specified | 0 |
0%
|
Sysmiss | 3841 |
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