Multi-Tier Framework for Measuring Energy Access 2017
Nepal, 2017
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Reference ID
NPL_2017_MTF_v01_M
Producer(s)
Energy Sector Managment Assistance Program (ESMAP)
Metadata
Created on
Nov 04, 2019
Last modified
Nov 29, 2021
Page views
62969
Downloads
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C36. How do you request for repairs in electricity service or file a complaint? (C36)
Data file: maindataset
Overview
Valid:
4047
Invalid:
1953
Type:
Discrete
Decimal:
0
Start:
679
End:
681
Width:
3
Range:
1 - 555
Format:
Numeric
Questions and instructions
Question pretext
Instructions: This module should be completed by the most knowledgeabe member on household electricity. Concerted answers should be allowed.
Literal question
C36. How do you request for repairs in electricity service or file a complaint?
Categories
| Value | Category | Cases | |
|---|---|---|---|
| 1 | Call utility company | 2283 |
56.4%
|
| 2 | Call a local technician | 1409 |
34.8%
|
| 3 | Send a letter/email | 10 |
0.2%
|
| 4 | Social media | 3 |
0.1%
|
| 5 | Talk to community representative | 145 |
3.6%
|
| 6 | No system to request repairs/file complaint | 160 |
4%
|
| 555 | Other, specify | 37 |
0.9%
|
| Sysmiss | 1953 |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.