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b17 Flexibility (in terms of the World Bank's products and services)
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b7_4 Knowledge products/services
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b8_4 Knowledge products/services
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c38 The World Bank meets Kenya's needs for knowledge services
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d20 To what extent do you believe that Kenya received value for money from the World Bank's products/services that were paid for on a fee for service basis?
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f2_8 Offer more innovative knowledge services
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f2_9 Increase availability of Fee-Based services
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g10 When I consult the World Bank for public information services I am very satisfied with the response
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g9 How frequently do you consult the World Bank for public information services?