Compare	File	Name	Label
	F1	b16	Flexibility (in terms of the institution’s products and services)
	F1	b7_4	Knowledge products/services
	F1	b8_4	Knowledge products/services
	F1	c39	The World Bank meets Zambia’s needs for knowledge services
	F1	d20	To what extent do you believe that Zambia received value for money from the World Bank’s products/services that were paid for on a fee for service basis?
	F1	f2_8	Offer more innovative knowledge services
	F1	f2_9	Increase availability of Fee-Based services