Compare File Name Label
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 contact_helpline_yes_3 I7a. If yes why?/Enquire delivery date
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 informed_consent B1. Do you agree to continue with this survey?
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 items_available E1. Were you able to find the items/services you needed in the markets/shops?
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 items_quality E2. Were you able to find the right quality of items/services in the market?
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 Method_delivery C1. Method of delivery (Type of assistance Cash)
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 person_registered A7. Is the person registered to receive the cash from UNHCR, or another member of their household over the age of 18, available for this survey?
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 Poor_service_type_Card_1 D2ca2. What type of poor service did you experience/ ATM card?/Had to go the bank more than once to withdraw the money because of the crowds
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 Poor_service_type_Card_2 D2ca2. What type of poor service did you experience/ ATM card?/Didn’t feel safe using the ATM card
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 Poor_service_type_Card_3 D2ca2. What type of poor service did you experience/ ATM card?/Don’t know how to use the ATM
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 Poor_service_type_Card_4 D2ca2. What type of poor service did you experience/ ATM card?/The machine is out of service
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 Poor_service_type_Card_5 D2ca2. What type of poor service did you experience/ ATM card?/Wrong pin code
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 Poor_service_type_Card_6 D2ca2. What type of poor service did you experience/ ATM card?/Wrong balance (zero or less balance)
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 Poor_service_type_Card_7 D2ca2. What type of poor service did you experience/ ATM card?/Lost My Atm card
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 Poor_service_type_Card_8 D2ca2. What type of poor service did you experience/ ATM card?/Other
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 Poor_service_type_Iris_1 D2ca1. What type of poor service did you experience/ Iris?/Many attempts to scan the eye
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 Poor_service_type_Iris_2 D2ca1. What type of poor service did you experience/ Iris?/Couldn’t scan the eye at all
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 Poor_service_type_Iris_3 D2ca1. What type of poor service did you experience/ Iris?/Didn’t know how to use the iris camera
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 Poor_service_type_Iris_4 D2ca1. What type of poor service did you experience/ Iris?/Have to go the bank more than once to withdraw the money because of the crowds
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 Poor_service_type_Iris_5 D2ca1. What type of poor service did you experience/ Iris?/Didn’t feel safe scanning my eyes
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 Poor_service_type_Iris_6 D2ca1. What type of poor service did you experience/ Iris?/The machine is out of service
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 Poor_service_type_Iris_7 D2ca1. What type of poor service did you experience/ Iris?/Cash machine said not authorised
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 Poor_service_type_Iris_8 D2ca1. What type of poor service did you experience/ Iris?/Wrong balance (zero or less balance)
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 Poor_service_type_Iris_9 D2ca1. What type of poor service did you experience/ Iris?/Other
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 Poor_service_type_wallet_1 D2ca3. What type of poor service did you experience/ mobile wallet?/Could not use the mobile application
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 Poor_service_type_wallet_10 D2ca3. What type of poor service did you experience/ mobile wallet?/Other
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 Poor_service_type_wallet_2 D2ca3. What type of poor service did you experience/ mobile wallet?/Not enough cash at agent
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 Poor_service_type_wallet_3 D2ca3. What type of poor service did you experience/ mobile wallet?/Paying fees for the cash out
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 Poor_service_type_wallet_4 D2ca3. What type of poor service did you experience/ mobile wallet?/ATM technical error during cash out
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 Poor_service_type_wallet_5 D2ca3. What type of poor service did you experience/ mobile wallet?/My SIM was disconnected, and wallet was inactive
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 Poor_service_type_wallet_6 D2ca3. What type of poor service did you experience/ mobile wallet?/I lost my phone/SIM
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 Poor_service_type_wallet_7 D2ca3. What type of poor service did you experience/ mobile wallet?/I could not reach the provider’s call centre
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 Poor_service_type_wallet_8 D2ca3. What type of poor service did you experience/ mobile wallet?/I forgot password/PIN
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 Poor_service_type_wallet_9 D2ca3. What type of poor service did you experience/ mobile wallet?/Timeline of assistance delivery
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 Poor_service_withdrawing D2c. Poor service at the bank / post-office / etc when withdrawing the money?
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 price_increase E3. Has there been any increase in the price of any items/services in the last 4 weeks?
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 response_who I7b. If I7 yes, how did you get the response you needed?
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 The_survey_will_take The survey will take about 30 minutes, and I will be recording your responses using this tablet.