DDI_KEN_2013_ES-INNOV_v01_M_WB
Development Data Group
2014-07-02
NADA
v01 (July 2014)
Enterprise Survey 2013
Innovation Follow-up Survey
ES-INNOV 2013
KEN_2013_ES-INNOV_v01_M
World Bank
The Department for International Development
NADA
World Bank
Enterprise Analysis Unit
Enterprise Survey [en/oth]
The Enterprise Survey is a firm-level survey of a representative sample of an economy's private sector. Firm-level surveys have been conducted since 1998 by different units within the World Bank. Since 2005-2006, most data collection efforts have been centralized within the Enterprise Analysis Unit. The Enterprise Surveys are conducted across all geographic regions and cover small, medium, and large companies. The surveys are administered to a representative sample of firms in the non-agricultural formal private economy. Data is used to create indicators that benchmark the quality of the business and investment climate across countries.
The Innovation Follow-up Survey was launched in 2011 to study innovation and innovation-related activities.
During 2011-2014, 19 countries in Africa and South Asia already included in the standard Enterprise Survey are being surveyed using the innovation module. The countries are: Congo DRC, Ethiopia, Ghana, Kenya, Malawi, Namibia, Nigeria, Rwanda, Sierra Leone, South Sudan, Sudan, Tanzania, Uganda, Zambia, and Zimbabwe in Africa and Bangladesh, India, Nepal, and Pakistan in South Asia.
v01
In 2011 the World Bank in collaboration with the Department for International Development (DFID), launched the follow-up survey to the standard World Bank Enterprise Survey (ES) aiming to improve the measurement of innovation in emerging economies and developing countries.
Researchers re-visited firms already interviewed during the ES to collect firms-level data on innovation and innovation-related activities, such as product innovation, process innovation, organizational innovation, and marketing innovation.
The objectives of the Innovation Follow-up Survey are:
- To provide evidence on nature, role and determinants of innovation in emerging and developing countries;
- To generate information that will be used to identify projects and develop policies to promote innovation;
- To stimulate systematic policy dialogue on the importance of innovation as a driver of private sector development and economic growth at the global level.
In Kenya, the survey was administered to a subset of ES respondents randomly selected in order to have a final sample of 75% of the original ES; 549 successful interviews were performed. Business owners and top managers were interviewed from October 2013 through February 2014.
Kenya
National
The primary sampling unit of the study is an establishment. An establishment is a physical location where business is carried out and where industrial operations take place or services are provided. A firm may be composed of one or more establishments. For example, a brewery may have several bottling plants and several establishments for distribution. For the purposes of this survey an establishment must make its own financial decisions and have its own financial statements separate from those of the firm. An establishment must also have its own management and control over its payroll.
The whole population, or the universe, covered in the Enterprise Surveys is the non-agricultural private economy. It comprises: all manufacturing sectors according to the ISIC Revision 3.1 group classification (group D), construction sector (group F), services sector (groups G and H), and transport, storage, and communications sector (group I). Note that this population definition excludes the following sectors: financial intermediation (group J), real estate and renting activities (group K, except sub-sector 72, IT, which was added to the population under study), and all public or utilities sectors. Companies with 100% government ownership are not eligible to participate in the Enterprise Surveys.
Sample survey data [ssd]
The scope of the study includes:
- product innovation
- process innovation
- organizational innovation
- marketing innovation
- innovation activities
- use of information technologies.
TNS RMS East Africa Limited
Respondents were randomly selected from a lists of establishments interviewed for Kenya 2013 Enterprise Survey. The goal was to have a final sample of 75% of the original businesses.
Face-to-face [f2f]
Weighs for the innovation survey are calculated from the original Enterprise Survey weights through upwards adjustment by multiplying with a cell-specific factor which equals the proportion of originally completed ES interviews to completed innovation interviews.
77 firms refused to participate in the survey
The use of this dataset must be acknowledged using a citation which would include:
- the identification of the Primary Investigator (including country name)
- the full title of the survey and its acronym (when available), and the year(s) of implementation
- the survey reference number
- the source and date of download (for datasets disseminated online)
Example:
The World Bank. Kenya Enterprise Survey (ES) 2013, Innovation Follow-up Survey. Ref. KEN_2013_ES-INNOV_v01_M. Dataset downloaded from [URL] on [date].
The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses.
kenya_2013_innovation_data
549
188
WEB STD FIRMID
WEB STD FIRMID
WEB STD FIRMID
WEB STD FIRMID
WEB STD FIRMID
549
538177
538886
Questionnaire number
Questionnaire number
Questionnaire number
Questionnaire number
Questionnaire number
549
1
11265
Record number
Record number
Record number
Record number
Record number
549
1
4098
Preference
Preference
Preference
Preference
Preference
549
1
2
3
4
5
6
7
8
10
12
13
18
21
a4a Industry Sampling Sector
a4a Industry Sampling Sector
a4a Industry Sampling Sector
a4a Industry Sampling Sector
a4a Industry Sampling Sector
549
15
Food
16
Tobacco
17
Textiles
18
Garments
19
Leather
20
Wood
21
Paper
22
Publishing, printing, and Recorded media
23
Refined petroleum product
24
Chemicals
25
Plastics & rubber
26
Non metallic mineral products
27
Basic metals
28
Fabricated metal products
29
Machinery and equipment
31
Electronics (31 & 32)
33
Precision instruments
34
Transport machines (34&35)
36
Furniture
37
Recycling
45
Construction Section F
50
Services of motor vehicles
51
Wholesale
52
Retail
55
Hotel and restaurants: section H
60
Transport Section I: (60-64)
72
it
a4b Industry Screener Sector
a4b Industry Screener Sector
a4b Industry Screener Sector
a4b Industry Screener Sector
a4b Industry Screener Sector
549
15
Food
16
Tobacco
17
Textiles
18
Garments
19
Leather
20
Wood
21
Paper
22
Publishing, printing, and Recorded media
23
Refined petroleum product
24
Chemicals
25
Plastics & rubber
26
Non metallic mineral products
27
Basic metals
28
Fabricated metal products
29
Machinery and equipment
31
Electronics (31 & 32)
33
Precision instruments
34
Transport machines (34&35)
36
Furniture
37
Recycling
45
Construction Section F
50
Services of motor vehicles
51
Wholesale
52
Retail
55
Hotel and restaurants: section H
60
Transport Section I: (60-64)
72
it
a6a Sampling Size
a6a Sampling Size
a6a Sampling Size
a6a Sampling Size
a6a Sampling Size
549
Micro <5
1
Small >=5 and <=19
2
Medium >=20 and <=99
3
Large >=100
a6b Screener Size
a6b Screener Size
a6b Screener Size
a6b Screener Size
a6b Screener Size
549
Micro <5
1
Small >=5 and <=19
2
Medium >=20 and <=99
3
Large >=100
Year firm began operations
Year firm began operations
Year firm began operations
Year firm began operations
Year firm began operations
549
-9
dk
1906
1908
1920
1928
1932
1933
1937
1938
1942
1943
1945
1946
1947
1948
1949
1950
1952
1953
1954
1955
1956
1957
1958
1960
1961
1962
1963
1964
1965
1966
1967
1968
1969
1970
1971
1972
1973
1974
1975
1976
1977
1978
1979
1980
1981
1982
1983
1984
1985
1986
1987
1988
1989
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
Questionnaire
Questionnaire
Questionnaire
Questionnaire
Questionnaire
549
1
Manufacturing
2
Services
Day when the interview begins
Day when the interview begins
Day when the interview begins
Day when the interview begins
Day when the interview begins
549
1
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Month when the interview begins
Month when the interview begins
Month when the interview begins
Month when the interview begins
Month when the interview begins
549
1
2
8
10
11
12
Year when the interview begins
Year when the interview begins
Year when the interview begins
Year when the interview begins
Year when the interview begins
549
2013
2014
Hour when the interview begins
Hour when the interview begins
Hour when the interview begins
Hour when the interview begins
Hour when the interview begins
549
7
8
9
10
11
12
13
14
15
16
17
18
Minutes when the interview begins
Minutes when the interview begins
Minutes when the interview begins
Minutes when the interview begins
Minutes when the interview begins
549
59
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
Same respondent as the ES
Same respondent as the ES
Same respondent as the ES
Same respondent as the ES
Same respondent as the ES
549
1
Yes
2
No
Did the firm introduce any innovative product or service?
Did the firm introduce any innovative product or service?
Did the firm introduce any innovative product or service?
Did the firm introduce any innovative product or service?
Did the firm introduce any innovative product or service?
I would like to start by asking you some questions about any new or significantly improved product or service introduced by this establishment, where "new" means new to the establishment and not necessarily new to the market. The next questions will refer to this new or significantly improved product or service as an "innovative" product or service.
From fiscal year 2010 thru 2012, did this establishment introduce any innovative product or service?
549
-9
dk
1
Yes
2
No
How many innovative products or services did the firm introduced?
How many innovative products or services did the firm introduced?
How many innovative products or services did the firm introduced?
How many innovative products or services did the firm introduced?
How many innovative products or services did the firm introduced?
From fiscal year 2010 thru 2012, how many innovative products or services did this establishment introduce?
233
316
-9
dk
1
2
3
4
5
6
8
10
15
Sysmiss
Percentage of sales from all innovative products
Percentage of sales from all innovative products
Percentage of sales from all innovative products
Percentage of sales from all innovative products
Percentage of sales from all innovative products
In fiscal year 2012, what percentage of this establishment's total sales was represented by sales from all innovative products or services introduced from fiscal year 2010 thru 2012?
94
455
-9
dk
2
3
5
6
7
8
10
12
13
14
15
16
18
20
22
23
24
25
26
27
30
35
40
45
50
55
60
65
70
80
90
100
Sysmiss
Describe the main innovative product or service that the firm introduced
Describe the main innovative product or service that the firm introduced
Describe the main innovative product or service that the firm introduced
Describe the main innovative product or service that the firm introduced
Describe the main innovative product or service that the firm introduced
The next questions are about this establishment's main innovative product or service. The main innovative product or service is the one that represented the largest proportion of this establishment's sales in value (not volume) during fiscal year 2012.
Please describe in detail the main innovative product or service that this establishment introduced from fiscal year 2010 thru 2012.
233
A Bread Sucker Object
A New Brand Of Cigarette Which Has More Refined Tobacco
A One Year Guarantee Repair Of Any Electronic Bought In This Shop
A Standard Gauze Iron Sheet Mainly Used By Industries Which Can With Stand High Temperatures Without Room Being Too Hot.
A delivery service to our customers was started. This delivery service is an after sale service where we offer to deliver products bought by a customer by our various transportation means. But the service applys to only bulky products, and the
Added additional value to canned fish.
Adopted A New Book Distribution Method
Alfacyper Product,Sumicombi Products, Potato Seeds,Champion,Mopic,Garland & Vetinary Equipment'S.
Angle lines flats for making doors.
Animal Products Called Pellets
Automated Machine For Adding Or Enhancing Baby Products E.G. Socks Sweaters And Shawls
BATIAN COFFEE
Batian coffee
Being An Establishment That Deals With Stationaries We Introduced Sale Of Laptops, Also We Import Paper Glue That Is Quality And Cheap And Selling It Locally
Brought a new car
Building Rental Houses
Business Increased
Buying Of More Trailers For Transportation Of Goods
Buying Of New Equipment And Vehicles
Cash Machine
Commercial Mobile Kitchens Equipment.
Constrution of factory for production purpose
Conversion Of A Land Cruiser
Data back up product service powered by safaricom.
Delite Jam
Digitalized Generators That Are Customer Friendly And Environment Friendly
Diversifying Into Maintenance Of New Model Of Aircrafts
Dorma Product Which Is A Architectural Brand And Automatic Doors With A Back Up Service.
Electrical Products
Electronic document managment.converting hard copies of data to soft copies...it saves on space and easy to manage.
Expanded Market Product Of Maize And Wheat Flour Over The Country.
Expansion Of The Firm
Extra Neutral Spirit Which Replaced Normal Neutral Spirit.
Factory Introduced Automation Machine To Reduce Human Labour
Farmers Kit
Farming Of Horticulture Crops E.G. Thorny Melons
Fast Moving Consumer Products
Fibre Optic Improve Communication Severine System Helps In Drawing Sewage In Estates
Fireball and supply system to meet market demand
Full Computerization Of All Operations And Training Of Employees On The Same
Full container handling, we now handlecontainerised cargo passing through the port of mombasa on a direct delivery basis. We undertake all cargo documentation prior to arrival of the vessel to facilitate the cargo clearance and removal from por
Had Direct Online Bookings For Locals And Overseas Clients.
Handwash detegent,bleach and spowring powder.
Heineken bar - gives customers great views over the town and lake,perfect to watch the sunset,wireless internet available on the rooftop.International cuisine,lounge music in a very trendy environment
High Quality Portable Cold Storage. The Portable Blast Freezer, Extra Wide Storage Containers. They Are Weather Proof Therefore Can Be Placed Outside. They Can Store A Large Capacity And Freeze Fish Quickly, Since Fish Have A Short Life Span On
Hook & Loop Known As Velcro
Imported surgical items mostly used in theatres.
Improved The Ingredients In The Wheat Floor.
Indian Machines
Installation Of Electronic Weighbridges With Digital Load Sales.
Installed different variants of products....the paints
Internet Mail Services
Introduced A Cereal Product Known As Multibix
Introduced A Generic Slab For Construction
Introduced A Machine That Makes Aluminum Radiators
Introduced A Processed Product Line
Introduced An Automatic Car Wash And Buffer Machine
Introduced Computer Diagnosis. This Is A Tool That Detects Electrical Problems In The Car But Did Before Using Manual Electricians
Introduced Mexcan Quesadilla
Introduced Pembe Calf Early Weaner Pellets
Introduced The Single Window System Whereby Customs Declaration Is Harmonized Across The Whole East African Region
Introduced manufacture of dyed kikoi.
Introducing Chemical Fruit Juice
Introduction Of Client Data Base And Internal Data Pay Slip.
Introduction Of Erp Which Is An Accounting Software That Has New Controls. The Controls Includes Internal Manufacturing Controls.
Introduction Of Loyalty Smart Card For Our Customers
Introduction Of New Manufacturing Machines And Equipment
Introduction Of Online Bookings Like Booking.Com
Introduction Of The Production Line For Plastic Chairs That The Company Never Used To Manufacture
Introduction of ERP which is an accounting software that has new controls.The controls includes internal manufacturing controls.
Introduction of mobile money for safaricom
Introduction of new safaris which are more faster.
Introduction of quickbook 2010,its an accountant hardware
It Is Accredit Mode Of Payment In Conjunction With Equity Bank Whereby A Customer Fills Forms And Proof Of Income And His Identity The Bank Pays Our. Company. And The. Customer. Takes. The Goods While. The. Gets. The Interest
Its A Different Kind Of Coffee That Coffee Farmers Are Adopting Called Batian
Its A Different Type Of Coffee Called Batian
Its A Different Type Of Coffee That The Firm Recently Advised The Farmers To Start Growing For Them To Meet Market Demand Called Ruiru Grafted 2
Its A Machinery Designed To Handle And Transport Cows And Calves Both In The Shed Environment And Outside In The Field
Its an improvement of one of the most popular meals amongst our customers. Its chicken biriani, before we only had beaf biriani, we are serving it as a combo, spiced fried rice with some chicken stew a boiled egg and a glass of juice or soda.
Kitchen Services Currently Offering Hot Drinks & Foods
Knitting fabrics was introduced
Lapping Of Bar Soap In 2012
Launched A Liquid Fertilizer That Is Sprayed To Seedlings
Launched A New Pack For The Pick N Peel Brand With A Slimmer Cap.
Local tourisim in that they now receive local tourists which contributes to fifty percent of their business volume.
M-Pesa Services
Machines Like Warmers
Maintenance Free Battery
Making Wind Power With Gear Box.
Manufacturing Of Roller Shells Shaft And All Sizes Of Gears.
Maryland Chicken And Red Grams Which Were New To The Establishment.
Maximizing On Space In The Establishment
Minced Meat
Mobile Banking
Modern beds from malaysia
Motor Vehicle Alignment And Diagnostic Machines
Mpesa Services
Msafiri Agency, Stamping The Firm
New Dairy Meal
New Home Care Items For Hygiene
New Menus, New Design Cakes, New Its Solution
New Software For Agriculture And Financial Management Which Automate Every Details In The Establishment.
New Technology Faw Tracks & Saloon Cars Which Are Sensitive To The Environment With Good Comforts.
New Transportation Routes
New designed Cartons
New softwares making work more efficient
Non Heat Treatable Alloy Products Used In Industrial Works
Opening Of An Engen Shop That Sells Snacks For Customers
Overhaul of engines and body works.
Payment Scheme Using Atm
Plastic Chairs
Portable Toilets,Fishponds,Underground Septic Tanks, Plastic Century Boxes, Underground Water Tanks &Plastic Distribution Chambers.
Processing And Drying A New Type Of Coffee Seed
Procurement the supply arm of the business inorder to clear and then deliver.
Production Of Products In Large Quantities
Purchase Of Pesticide With A Smaller Packaging Size As Compared To The Previous One Which Was Bigger
Purchased 6 Cantors For Transportation Of Goods
Purchased 6Machines For Efficient Work
Purchased New Trailer....Which Generates Profit From
Re-Rubberization Of Rollers.
Recycling Of Paper Garbage To Produce Toilet Paper
Recycling Plastic Waste To Make Plastic Basin
Renovated the hardware
Ribbed Wire For Building Which Makes It Easy For Cementing
Sanitary Wears From European Union Countries
Seasonal Powder Color
Sfgu
Small Packs Of Jik, And Methylated Spirit As Opposed To Industrial Products They Manufactured
Soil Testing For The Farmers.
Spare Parts And Motorcycles
Started A Plant For Manufacturing Toffee.
Started An Online Car Bazaar
Started Another Flower Farm Known As Masaai Farm
Started Information Consulting Services
Started Offering Customized Designs For Their Products
Started Production Of Bridgestone Tires That Are Of Better Quality
Started The Installation Of Gsm And Gps Tracking Systems
Started The Manufacture Of Dairy Meal
Started The Services Of Interior Decor For Homes, Offices, Hotels, Lodges Etc.
Started The Supply Of Security Cameras To The Kenya Police
Started To Manufacture Toothpicks
Started to publish hymn books
Steel Library Shelves And Chairs
Steel Products
Taxes Which Pick Client From Airport.
The Berberque for evening specialities
The Dairy Cooperative Is Building A Structure To Install A Milk Processing Plant
The Establishment Has Introduce Modern Tractors For Constructing Roads As An Innovative Program
The Establishment Introduced 3 Ply Packaging From 4Ply Packaging
The High Pressure Upvc Ppr Pipes That Are Corrosion And Chemical Resistance. Light Weight, And Quick Assembly. Resistant To Scaling. Bacteriologically Neutral. Low Thermal Conductivity. High Impact Strength. Resistance To Frost. Resistance To S
The Introduction Of Blackberry Devices Which Made Communication Easier And Reliable.
The Iso Certificate Has Made The Company Grow Internationally And Grow Our Business.
The Manufacture Of Shirts And Jackets For Schools
The Production Of Coffee
The company introduced Sms feedback number whereby they can communicate with their customer.
The company introduced a new business called kings square in eldoret.
The company introduced new electrical accessories
The company purchased new machines to improve quality of their products.
The company purchased new milling high quality machine
They Bought Scanners And Photocopying Machines And Increased Computer Memory From Pentium Three To Four.
They Innovated Standard Bag From Bio Graded Tiles Component Which Are Of Better Quality Than Other Packaging Bag Which Are Made From Normal Materials.
They Introduced By Buying More Quality Raw Materials Which Have Enhanced Significance Improved On Quality Socks.
They Introduced Designed Shirt Which Are In Fashions
They Introduced Motorcycles & Spare Parts Which Were Not There Before.
They Introduced Rich Bleach Which Is Used In All Types Of Garment.
They Introduced Room Facilities Like Tvs Which Were Not There Before In Rooms.
They Introduced Tubeless Tyres They Use To Have Tube Tyres
They Were Able To Convert Analogue Microfilms To Digital
They have introduced modern luxurious buses with internet access & rotating chairs
They introduced delivering services to the end user ie water
They introduced new medicated toiletries personal usage soaps.
They introduced shining metallic packing from clear paper packing they use to have.
They introduced water environmental friendly products.
They used battery called n 70 which had stronger plates as a result lasted longer.
To Deliver Bought Goods To The Required Destination
Transportation Routes...And Purchase Of New Motor Vehicles
Travelling bag made from high synthetic material and also charming interior design.
Truck Suit Making & Selling
Used Bicycle From Japan
User friendly cleaner for tiles and terrazor cleaning
Ventured Into East And Central Africa And Dubai
Warmers That Keep Foods Warm At All Times.
Water Package
We Deliver At Home
We Have Started To Manufacture Pesticides
We Introduced A New Baking Flour Specifically For Mandazi
We Introduced A New Service Of Door To Door Transportation Of Urgent Cargo And Parcels Within Mombasa City And Environs. When We Receive An Urgent Cargo We Will Deliver It To Your Door As Soon As We Can.
We Introduced Home Delivery Of Products To Our Customers
We Introduced Special Aluminum Designs Mirror Shapes To Design Shop Fronts. We Introduce Fixing Of Matatu Frames & Other Similar Vehicles
We Introduced The Making Of A Trailer That Can Be Pulled By Both Tractor And Lorry
We Introduced Water Dispensers
We Started Printing Text Books& Exercise Books
We have launch a new steel brand(power steel) is the unique method of manufacturing creates a combination of strenght and ductility in our rainforcement bars that exceeds the minimum standards required by kebs
We introduced an electronic payment system, paymeny via mobile money,
We started door delivery of our services.
Wet land project for modern waste disposal
addition of more new vanga buses.
afolia fertilizer that is normaly sprayed on plants
as you can see we have embarked on expanding our hotel we want to increase the no' of rooms to 85 by june this year we also have a plan of installing wifi in all our room because we are currently getting mostly white visitors
biogas whereby we came up with the technology.
booking online ie through internet
bore hole drilling and equeping which uses solar to pump the water
chelangak, Tasha and Ciankui
curing and molding application for instance gas and cryogenic solution reciprocating energy efficient by use of alternative convectional steam tenchnique.This process ensures high quality acryclic plastic
expansion of our operations to include flights to tanzania and south sudan.
from printing exam papers quaterly to now printing them monthly
introduced a gym for guest and outsiders too
introduced a new method of tinting car windows that makes them hard to break and more durable
introduced a software machine which drastically has reduced amount electricity consumption in proccessing of aluminium scrap.
introduced crown mineral products,rabbit and calf pellet feeds
introduced payrol system from paper work to computer software
introducing floor tiles
introduction of drinking chocolate and we were awarded by cudbury on a trip to dubai
introduction of eye drops for our customers whose eyes have problems apart from selling spectacles.
introduction of new packaging boxes
introduction of new packaging for the shoes
machinary mixing
manufacture of rubber footwear with brighter colours with good strength,vaue and reliable.
millers oil and lubricants
motorcycle kb150/3fb which is more friendlier in fuel consumption.More durable and with available spare parts.
opened an opticle stall
our company deals with chinese herbal medicine n we get patients with various health issues, sometimes we would have trouble recommending the best products, so we introduced the digital diagnostic machine which diagonises diseases by scarning t
peal and seal envelop as opposed to the lick and seal envelop
printing of receipts and publishing of books
proffesional cleaning services
started the manufacture and trade of yarns knitted fabrics
the trade name changed from balmsi springs to balmsi.Also used to sell products locally npe being sold internationally
tokem machines(2)
we brought in the dental unit
we came up with dairy meal standard and dairy meal special dairy meal bora
we have introduced a sauna and massage parlor machines and services.
we introduced a new recipe
we offer full maintainance of the dental equipments that we sell
Year the main innovative product or service was introduced
Year the main innovative product or service was introduced
Year the main innovative product or service was introduced
Year the main innovative product or service was introduced
Year the main innovative product or service was introduced
In which year did this establishment introduce the main innovative product or service?
233
316
-9
dk
2010
2011
2012
2013
Sysmiss
Percentage of the main innovative product or service
Percentage of the main innovative product or service
Percentage of the main innovative product or service
Percentage of the main innovative product or service
Percentage of the main innovative product or service
In fiscal year 2012, what percentage of this establishment's total sales was represented by sales from the main innovative product or service?
233
316
-9
dk
1
2
3
5
7
8
9
10
15
16
18
20
25
30
33
35
40
50
54
55
60
65
70
75
80
90
100
Sysmiss
How the main innovative product/service is different than the most similar one?
How the main innovative product/service is different than the most similar one?
How the main innovative product/service is different than the most similar one?
How the main innovative product/service is different than the most similar one?
How the main innovative product/service is different than the most similar one?
Please describe in detail how the main innovative product or service is different than the most similar product or service, if any, previously produced by this establishment
150
A more faster vehicles for our customers.
Almost Similar
Automated Machine Saves Time Because Its Faster
Bag are made from different material but all undergoes similar procedures.
Because Of Technology Its Faster To Retrieve Data Than Before
Before It Was Manual And Now Its Computerized The Financial And Agriculture Sector. Its User Friendly And Manage Institution And Puts More Control On Corruption.
Before We Did Not Have Automated Machines For Stitching We Used To Measure Manually
Before We Never Used To Deliver Door To Door. We Would Deliver At A Central Pick Up Point And Our Clients Would Pick Their Cargo From There. Which Was Sometimes Inefficient Especially For Urgent Cargo.
Before the clearance would be done independently, and storage will be at the port and delivery was not direct, since we had to liase with agents. Delivery was very slow.
Before we used to diagonise using only the clinical symptoms and medical history. But now we are using this digital diagnostic machine to diagonise in minutes, its faster and more accurate Than the previous method
Clear packing was visible but metallic is opaque.
Creation Of New Clients From The Different Routes Invented
Different Standardization Of Products
Directed Directly From Wheat & Balleyie Products. The Fungicide Now Is In Liquid They Use To Have Powder Only From Wheat & Balley.
Due To Introduction Of Scanner And Photocopying Machine Everything Is Done In House Hence It Is Economical And Also Saves Time.
Due To The Introduction The Blackberry Devices Communication Is Easier Because Clients Can Get Their E- Mail Feedback Instantly Even If They Are Out Of Their Work Stations Or Cannot Access Desktop.
EASY TO MAINTAIN
Environment Friendly Because Most Garbage Are Recycled To Produce A Product For Selling
Focused On Customer Retention
Goods Transported To Those Routes Brings Good Profit
Has been in high demand as compared to other products.
Has been manufactured with more ingridients than other ordinary barsoaps.
Having Embarked On Text Books & Exercise Books For Both Primary & Secondary Schools, We Actually Introduced Product Which Wasn'T Here Before
Hot Drinks Like Tea Available They Use To Serve Only Cold Dinks Like Beer &Sodas.
Improved The Ingredients On The Wheat Floor.
Introduced Kitchen Patterns Instead Of Rags We Used Previously.
Is Affordable To Consumers And Raw Materials Are Available Locally,
Is User Friendly To Consumers As Opposed To Industrial Products They Manufactured
It Boost Sales
It Concentrates Mainly On Free Repair Of Electronics As Long As Its Bought In This Shop This Service Is Different From Buying Of Electronics
It Different In That The Proceeds Is Not Paid To Farmers But Others Paid To Farmers
It Gets Everybody Onboard Giving Freedom To Clients To Choose And Making Bookings For Themselves.
It Is Cheaper
It Is Computerized But Before Used Manual Electricians
It Is Different By Being An All Inclusive It Contains Sinnamix And One Need Not To Add Any Other Ingredients While Mixing To Cook Mandazi
It Is Digitalized And Before We Were Using Analog And Therefore Easy To Maintain.
It Is Modernized And Efficient When Preserving Milk
It Is More Value Added
It Is Ribbed As Opposed To Plain Which Cannot Hold Cement
It Made Us To Win The Customers From Prime Movers Who Were Demanding That We Introduce Those Trailers
It Maintains And Keeps Good Relations With Our Customers.
It Needs Less Maintenance And It Also Carries Large Number Of Goods For Transportation
It Uses Different Machines For Designs
It Was Completely A New Product That Has Never Been Offered By Us Before
It Was Introduced To Meet Customers Needs
It is only that the new car is bigger as compared to the old ones.
It is unique in that it had added value.
Its A Better Quality And Has More Demand
Its A Better Quality And It Matures Faster Compared To Other Coffee
Its A Better Quality Brings A High Production
Its A Little Bit Simpler And Efficient To Use Than The Early Days.
Its A New Product They Didn'T Have It In Their Shops
Its Different Because Its Longer Lasting, Flexible Has Water Tight Joints
Its Efficient And Computerized From Manual Process
Its More Resistant To Heat Therefore Not Easily Affected
Its New Convenient And Efficient. Its Also Locally Made
Its Of A Higher Quality
Its Roots Are More Firm And Its Stronger Than What They Had Before Its A Grafted Plant From Sl 28 And Ruiru 2 So It Holds More Branches And That Leads To More Coffee Production
Its Sugar Free
Its Works More Faster And It Also Uses Small Amount Of Fuel
Its attractive & good in quality in different industrial design.
Its computerised,there is speed and accuracy,detailed report,ability in comparability of reports in different periods.
Its higly performing product that iz unique in the market
Lowering Cost Of Doing Business, Increase Efficiency And Effectiveness And Reduction On Time I.E. Time Saving
More Efficient
New Pack Offers Consumers The Convenience Of Opening, Pouring With Minimized Spills And Splashes
New Packaging Bag Which Is Made From Bio Graded Tiles Is Much Different From Normal Packaging Bag Which Is Made From Normal Recycled Papers.
Now people can settle their bills by mobile money where they transfer cash to our mobile numbers as opposed to paying in cash.
Online Bookings Gives The Customers Freedom To Choose Anytime Of The Day Choose Precisely What They Want Or Need.
Only That We Expanded More Market Share To Where We Sell Our Main Product.
Our customers makes the order through the phone and we deliver to them.
Previosly doing repairs of all types of vehicles.
Previously Dealt With Manual Generators But Now We Do Both.
Previously Used Union Locks For Doors Which Is Used By Many Other Companies For Many Years So Came Up With These Two Types Of High Tech Doors.
Previously the products were for industrial use only but now we produce for both industrial and domestic use.
Previously they had europeans tourists but after global meltdown, alternatives were sought which included. packages for local tourists
Standard Gauge Iron Sheet Undergoes More Process Than Normal While Melting Core Iron.
The Area Is Now Spacious To Accommodate More Clients
The Cars Are Advertised Online Where Customers Are Able To View And Make Orders Or Enquire.
The Current One Is Made Of Concrete No One Can Temper With Them
The Establishment Did Not Do Coffee Production. They Were Dealing With Horticulture
The Establishment Has Introduced Building Of New Rental Houses Which Serves As A Source Of Extra Income
The Firm Dealt With Manufacture Of School Uniforms Only But Now Manufacturing Also Shirts And Jackets For School Children
The Machine Purchased Is New Hence Efficient In Its Work
The Main Innovative Service Is More Reliable And Efficient Than The Previous One.
The Motor Vehicle Is Brand New So Makes It More Efficient For The Task
The New Machines Have A Unique Style Of Making Different Designs Of Building Blocks
The New Method Of Distribution Is More Accurate Effective And Fast
The New One Is Lighter, Bigger And Saves On Cost
The New Rich Bleach Can Be Used In All Types Of Garment Compared To Others Which Were Specific.
The New Shelve And Chairs Are Made Of Steel And Before We Used To Make Those Of Wood Only
The New Socks Which Have Been Produced Through New Raw Materials Have Started Penetrating Through The Market And Have Increased Value Of Sales.
The Previous One Weighed 70Kg While The New One Weighs50Kg
The Previous Storage And Transport Was Not As Fast Freezing As This New One And It Didn'T Be As Effective As This New One.
The Products Are The Same But Customers Are Now Able To Have The Designs Customized To Their Own Specifications
The Value Of Product Increased Rapidly Due To Lapping In 2012 Of Which Previously We Never
The consumption of electricity has reduced with current machine.
The dairy meal is manufactured by totally different ingredients from the previous dairy meals
The hardware has much space to accumulate more goods in different varieties
The main products were the same but they improved them by adding plates which made them last longer.
There was no factory before
These Batteries Need No Maintenance Like Adding Water
They Are More Efficient ,Scented, Good For The Hands They Don'T Harden Your Hands
They Look For Taxes To Work With In Order To Get More Clients Then They Pay Them On Commission.
They Use Different Machine To Recycle Waste To Make Plastic Products.
They Use To Have Wind Power Turbines Using Magnet, So Adding Gearbox Makes It More Powerful & Stronger.
This Innovation Has Led To The Company To Realize Substantial Amount Of Profit
This Is A Food Selling Shop And The Previous Service Is A Fuel Selling.
This New Machine Which Was Bought Was For Manufacturing Toffee Where Other Machines Deals With Manufacture Of Ball Gums And Bubble Gums.
This One Is Mainly Made Of Mixed Cereal
This One Is More Superior And Longer Lasting
This One Uses A More Efficient Green House Technology
This product it thickness bigger than earlier plastic produced.
This transportation service transports the clients products to a destination of their choice but only within the mombasa district for free n for fee if beyond the district. Before we would only transpoort upto the bus stop.
To meet awere customers needs
Used In Bakeries To Pick Breads For Packaging
Ventured Their Business To East And Central Africa
We Have Embarked Door To Door Delivery Unlike Before When Customers Used To Pick For Themselves
We Sell Stationeries, But Recently We Introduced The Sale Of Laptops And Also We Started To Import Stationery At A Cheaper Price And Better Quality Than The Local Ones
We introduced knitting garmets to meet were market demand
You Deliver Drugs To Clients In Offices And At Home
before we sold equipments bt offerd some services..But now we have trained our engineers to be fully equiped for the whole maintainance
before we use to sell the tickets from the offices manualy but not people can buy there tickets online which has reduced cues drastically
colour separater
economical in terms of cost savingal and adapt to customer satisfaction
expansion of services,not diffrent from the services we offer
higher production
it has asmaller caburator,improved exhaust pipe with better emmission of gases
it is different in terms bright colours and also the model of footwear are enticing to customers and good strength.
it is very effective in moto vechles and environment friedly (import from Uk)
its different because this new service is about the selling of medicine while the main activity is about the selling of spectacles
its mainly putting andd converting data into soft copie for organisations
its the only opticle retail outlet locally
more coffee resistancediseases
more efficient compared to the old tokem machines
no similarities
previously it was glued but now its peal and seal envelop
previously sold local beds but now we sell modern ones which we import.
previously we had "biriani" made from beaf but introduced chicken biriani which is accompanied by a free drink, so its different because of chicken egg and drinks
previously we produced plastics only but now have added a second product which is biogas.
the new packaging boxes are more attractive and appealing to our customers than the previous ones
the packaging boxes are more appealing and long lasting compared to the previous ones
the quality produced to the local market not good but improved it in order to sell it internationally.Trade name changed because customers used to think it ead water when we were manufacturing lotions
they are produced on monthly basis rather than quaterly
they new buses are more efficient than the old ones.
this dish is different and it has differe nt undan spices
this new fertlizer is sprayed to plants unlike the others that are mixed with soil
through this project,public visit this site as a picnic and pay some cash
we are yet to see because at the moment,the rooms not yet completed
we were not selling floor tiles and customers were asking about it so we introduced it and its moving
The product or service is completely new
The product or service is completely new
The product or service is completely new
The product or service is completely new
The product or service is completely new
Please describe in detail how the main innovative product or service is different than the most similar product or service, if any, previously produced by this establishment .
The product or service is completely new, there are no similar products
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New product/ service
Sysmiss
Does the main innovative product/service have completely new functions?
Does the main innovative product/service have completely new functions?
Does the main innovative product/service have completely new functions?
Does the main innovative product/service have completely new functions?
Does the main innovative product/service have completely new functions?
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1
Yes
2
No
Sysmiss
Is it cheaper to produce or offer?
Is it cheaper to produce or offer?
Is it cheaper to produce or offer?
Is it cheaper to produce or offer?
Is it cheaper to produce or offer?
I will now ask you a few questions about the main innovative product or service compared with all other products and services already produced in this establishment.
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na
1
Yes
2
No
Sysmiss
Is it a better quality product/service?
Is it a better quality product/service?
Is it a better quality product/service?
Is it a better quality product/service?
Is it a better quality product/service?
I will now ask you a few questions about the main innovative product or service compared with all other products and services already produced in this establishment.
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na
1
Yes
2
No
Sysmiss
Does it use different inputs?
Does it use different inputs?
Does it use different inputs?
Does it use different inputs?
Does it use different inputs?
I will now ask you a few questions about the main innovative product or service compared with all other products and services already produced in this establishment.
233
316
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dk
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na
1
Yes
2
No
Sysmiss
Is it based on a techno/indust. design not already used by the firm?
Is it based on a techno/indust. design not already used by the firm?
Is it based on a techno/indust. design not already used by the firm?
Is it based on a techno/indust. design not already used by the firm?
Is it based on a techno/indust. design not already used by the firm?
I will now ask you a few questions about the main innovative product or service compared with all other products and services already produced in this establishment.
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dk
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na
1
Yes
2
No
Sysmiss
To replace a product or service offered by firm
To replace a product or service offered by firm
To replace a product or service offered by firm
To replace a product or service offered by firm
To replace a product or service offered by firm
Do any of the following describe why this establishment introduced this main innovative product:
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1
Yes
2
No
Sysmiss
To extend the range of products or service offered by firm
To extend the range of products or service offered by firm
To extend the range of products or service offered by firm
To extend the range of products or service offered by firm
To extend the range of products or service offered by firm
Do any of the following describe why this establishment introduced this main innovative product:
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dk
1
Yes
2
No
Sysmiss
To open up new markets or increase market share
To open up new markets or increase market share
To open up new markets or increase market share
To open up new markets or increase market share
To open up new markets or increase market share
Do any of the following describe why this establishment introduced this main innovative product:
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1
Yes
2
No
Sysmiss
To decrease the cost of production or offering the service
To decrease the cost of production or offering the service
To decrease the cost of production or offering the service
To decrease the cost of production or offering the service
To decrease the cost of production or offering the service
Do any of the following describe why this establishment introduced this main innovative product:
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1
Yes
2
No
Sysmiss
To offer products or service already offered by competitors
To offer products or service already offered by competitors
To offer products or service already offered by competitors
To offer products or service already offered by competitors
To offer products or service already offered by competitors
Do any of the following describe why this establishment introduced this main innovative product:
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1
Yes
2
No
Sysmiss
To comply with regulations or standards
To comply with regulations or standards
To comply with regulations or standards
To comply with regulations or standards
To comply with regulations or standards
Do any of the following describe why this establishment introduced this main innovative product:
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1
Yes
2
No
Sysmiss
To deal with a decrease in the demand for other products or service
To deal with a decrease in the demand for other products or service
To deal with a decrease in the demand for other products or service
To deal with a decrease in the demand for other products or service
To deal with a decrease in the demand for other products or service
Do any of the following describe why this establishment introduced this main innovative product:
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1
Yes
2
No
Sysmiss
The main innovative product : New to the local market
The main innovative product : New to the local market
The main innovative product : New to the local market
The main innovative product : New to the local market
The main innovative product : New to the local market
When this main innovative product or service was introduced by this establishment, was it
233
316
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dk
1
Yes
2
No
Sysmiss
The main innovative product : New to the national market
The main innovative product : New to the national market
The main innovative product : New to the national market
The main innovative product : New to the national market
The main innovative product : New to the national market
When this main innovative product or service was introduced by this establishment, was it
233
316
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dk
1
Yes
2
No
Sysmiss
The main innovative product : New to the international market
The main innovative product : New to the international market
The main innovative product : New to the international market
The main innovative product : New to the international market
The main innovative product : New to the international market
When this main innovative product or service was introduced by this establishment, was it
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1
Yes
2
No
Sysmiss
How did the firm develop the idea for this main innovative product/service?
How did the firm develop the idea for this main innovative product/service?
How did the firm develop the idea for this main innovative product/service?
How did the firm develop the idea for this main innovative product/service?
How did the firm develop the idea for this main innovative product/service?
How did this establishment develop the idea for this main innovative product or service?
233
316
1
By adapting a product or service already sold by another firm
2
By reproducing a product or service already sold by another firm
3
This establishment originated this innovative product or service
Sysmiss
Was the main innovative product or service developed entirely by firm?
Was the main innovative product or service developed entirely by firm?
Was the main innovative product or service developed entirely by firm?
Was the main innovative product or service developed entirely by firm?
Was the main innovative product or service developed entirely by firm?
Was the main innovative product or service developed entirely by this establishment?
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316
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1
Yes
2
No
Sysmiss
Was the main innovative product or service developed entirely by another firm?
Was the main innovative product or service developed entirely by another firm?
Was the main innovative product or service developed entirely by another firm?
Was the main innovative product or service developed entirely by another firm?
Was the main innovative product or service developed entirely by another firm?
Was the main innovative product or service developed entirely by another firm (e.g. headquarter, sister company or any other firm within your company or independent from your company)?
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470
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1
Yes
2
No
Sysmiss
Developed in cooperation with: Any domestic firms
Developed in cooperation with: Any domestic firms
Developed in cooperation with: Any domestic firms
Developed in cooperation with: Any domestic firms
Developed in cooperation with: Any domestic firms
Was the main innovative product or service developed in cooperation with any of the following?
33
516
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dk
1
Yes
2
No
Sysmiss
Developed in cooperation with: Any foreign firms or a foreign-owned parent firm
Developed in cooperation with: Any foreign firms or a foreign-owned parent firm
Developed in cooperation with: Any foreign firms or a foreign-owned parent firm
Developed in cooperation with: Any foreign firms or a foreign-owned parent firm
Developed in cooperation with: Any foreign firms or a foreign-owned parent firm
Was the main innovative product or service developed in cooperation with any of the following?
33
516
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dk
1
Yes
2
No
Sysmiss
Developed in cooperation with: Domestic academic or research institutions
Developed in cooperation with: Domestic academic or research institutions
Developed in cooperation with: Domestic academic or research institutions
Developed in cooperation with: Domestic academic or research institutions
Developed in cooperation with: Domestic academic or research institutions
Was the main innovative product or service developed in cooperation with any of the following?
33
516
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dk
1
Yes
2
No
Sysmiss
Developed in cooperation with: Foreign academic or research institutions
Developed in cooperation with: Foreign academic or research institutions
Developed in cooperation with: Foreign academic or research institutions
Developed in cooperation with: Foreign academic or research institutions
Developed in cooperation with: Foreign academic or research institutions
Was the main innovative product or service developed in cooperation with any of the following?
33
516
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dk
1
Yes
2
No
Sysmiss
Developed in cooperation with: Private consulting company or individuals
Developed in cooperation with: Private consulting company or individuals
Developed in cooperation with: Private consulting company or individuals
Developed in cooperation with: Private consulting company or individuals
Developed in cooperation with: Private consulting company or individuals
Was the main innovative product or service developed in cooperation with any of the following?
33
516
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1
Yes
2
No
Sysmiss
Developed in cooperation with: Government
Developed in cooperation with: Government
Developed in cooperation with: Government
Developed in cooperation with: Government
Developed in cooperation with: Government
Was the main innovative product or service developed in cooperation with any of the following?
33
516
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1
Yes
2
No
Sysmiss
Were employees hired for the purpose of developing the main innovative product?
Were employees hired for the purpose of developing the main innovative product?
Were employees hired for the purpose of developing the main innovative product?
Were employees hired for the purpose of developing the main innovative product?
Were employees hired for the purpose of developing the main innovative product?
Were employees hired specifically for the purpose of developing the main innovative product or service?
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1
Yes
2
No
Sysmiss
Number of skilled workers increased, decreased or remained the same?
Number of skilled workers increased, decreased or remained the same?
Number of skilled workers increased, decreased or remained the same?
Number of skilled workers increased, decreased or remained the same?
Number of skilled workers increased, decreased or remained the same?
From fiscal year 2010 thru 2012, as a consequence of introducing any innovative product or service, did the number of skilled workers employed by the establishment increase, decrease or remain the same?
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1
Increased
2
Decreased
3
Remain the same
Sysmiss
Number of unskilled workers increased, decreased or remained the same?
Number of unskilled workers increased, decreased or remained the same?
Number of unskilled workers increased, decreased or remained the same?
Number of unskilled workers increased, decreased or remained the same?
Number of unskilled workers increased, decreased or remained the same?
From fiscal year 2010 thru 2012, as a consequence of introducing any innovative product or service, did the number of unskilled workers employed by the establishment increase, decrease or remain the same?
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1
Increased
2
Decreased
3
Remain the same
Sysmiss
Attempt to develop innovative product: Abandoned/suspended before completion
Attempt to develop innovative product: Abandoned/suspended before completion
Attempt to develop innovative product: Abandoned/suspended before completion
Attempt to develop innovative product: Abandoned/suspended before completion
Attempt to develop innovative product: Abandoned/suspended before completion
From fiscal year 2010 thru 2012, did this establishment attempt to develop an innovative product or service that was
549
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dk
1
Yes
2
No
Attempt to develop innovative product: Ongoing at the end of fiscal year 2012
Attempt to develop innovative product: Ongoing at the end of fiscal year 2012
Attempt to develop innovative product: Ongoing at the end of fiscal year 2012
Attempt to develop innovative product: Ongoing at the end of fiscal year 2012
Attempt to develop innovative product: Ongoing at the end of fiscal year 2012
From fiscal year 2010 thru 2012, did this establishment attempt to develop an innovative product or service that was
549
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dk
1
Yes
2
No
Introduced any innovative methods of manufacturing products/offering services?
Introduced any innovative methods of manufacturing products/offering services?
Introduced any innovative methods of manufacturing products/offering services?
Introduced any innovative methods of manufacturing products/offering services?
Introduced any innovative methods of manufacturing products/offering services?
I would now like to ask you some questions related to any new or significantly improved process introduced by this establishment. The next questions will refer to any new or significantly improved process as an "innovative" process.
From fiscal year 2010 thru 2012, did this establishment introduce any innovative methods of manufacturing products or offering services?
549
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dk
1
Yes
2
No
Introduced any innovative logistics, del./dist. methods/ products/services?
Introduced any innovative logistics, del./dist. methods/ products/services?
Introduced any innovative logistics, del./dist. methods/ products/services?
Introduced any innovative logistics, del./dist. methods/ products/services?
Introduced any innovative logistics, del./dist. methods/ products/services?
From fiscal year 2010 thru 2012, did this establishment introduce any innovative logistics, delivery, or distribution methods for inputs, products, or services?
549
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dk
1
Yes
2
No
Introduced any innovative supporting activity for processes?
Introduced any innovative supporting activity for processes?
Introduced any innovative supporting activity for processes?
Introduced any innovative supporting activity for processes?
Introduced any innovative supporting activity for processes?
From fiscal year 2010 thru 2012, did this establishment introduce any innovative supporting activity for processes, such as maintenance systems or operations for purchasing, accounting, or computing?
549
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dk
1
Yes
2
No
ANY or NONE of above 3 questions are “yes”
ANY or NONE of above 3 questions are “yes”
ANY or NONE of above 3 questions are “yes”
ANY or NONE of above 3 questions are “yes”
ANY or NONE of above 3 questions are “yes”
549
1
Any of above 3 questions 'yes'
2
All of above 3 questions 'no' or 'dk''
Describe in detail firm’s main innovative process
Describe in detail firm’s main innovative process
Describe in detail firm’s main innovative process
Describe in detail firm’s main innovative process
Describe in detail firm’s main innovative process
The next questions refer to this establishment's main innovative process, that is, the innovative process that had the largest impact on the operations of the establishment.
Please describe in detail this establishment's main innovative process
209
A New Method Of Distributing Our Products
Accounting Changed From Manual To Computer System
Accounting Changes.
Accounting System Initially Digital And Now Corporate Into One.
Acquired A New Cnc Machine
Adding on technology on industrial design.
Additional Of More Vehicles To Increase Service Delivery Thus On Time Delivery And Wider Accessibility To Customers
After renovation...the manager thought of transporting the goods to their customers...
Atm Card Payment Method
Automated The Method Of Mixing And Packaging Of The Dairy Feeds
Bought New Machine Which Is Used To Produce New Pharmaceutical Drugs.
Bought a new machine that is better than the previously used for pumping water for proper manufacturing of the product.
Bought a new machine that is efficient and has improved the quality of production
Bought some new machines that are more effective.
Brought In New Products In The Market
Buy new machines & employ skilled workers inorder to make Angle line flats used for making doors.
Buying Of New Equipment And Vehicles
COMPUTERIZATION OF PAYMENTS
Cargo clearance, we transfer manifested cargo from the port to focus CFS pending clearance. We have the relevant government agencies including KRA KEBS and the kenya police located within the CFS to facilitate clearance.
Changed The Accounting Package From Quick Books To Pastel.
Computed All The Firms Operations .E.G. Record Keeping
Computer Introduction For Logistics And Record Keeping Hence Improving Efficiency
Computerization Of A Smart Way Software Which We Came Up With.
Constructing Of Rental Houses As A Source Of Extra Income
Created A New Accounting Unit With New Software'S.
Data back up service in conjuntion with safaricom for Data recovering
Delivering Of Goods To The Customers Destination
Delivering Of Motor Vehicle Spare Parts To Our Customers.
Delivering Of Our Products And Services To Our Clients
Delivering Of Products To Client And Customers.
Delivering our services to customers
Delivery Of Farm Inputs
Distributing To New Market
Distribution
Door delivery services to our customers and online marketing.
Electronic Billing System
Employ Skilled Employees & Bought New Machine Which Was Used To Make Vox Man Trucks & Buses
Employed workers for sorting the product for quality purpose
Erp New Accounting System- Digitalized Different From Manuals.
Goods Are Now Delivered By Courier Services
Had To Contract Sumicombi, Muphy Zole, Muphy Lick & Muphy Salt Block Then Muphy Had To Buy Inputs For Them To Process. All These Are Animal Products
Home Deliveries If Drugs
Hotel and resturant (service)
Import Directly From India
Importing goods then they distribute to their clients.
Improving the accounting system from manual to computerised and computerising the entire procurement department.
Increased The Delivery Fleet So That Delivery Is Prompt And The Product Is Still Fresh When It Gets To The Client.
Installation of DSTV connection in the rooms due to customers demand which had an impact in terms of income and also improved our services
Intrduction of cctv cameras to upgrade the security system.
Introduce a software machine for processing sodium sindicate which uses low amount of electricty and give quality product.
Introduced A Generic Slab For Construction.
Introduced A New Accounting And Billing Method That Is Electronic
Introduced A New Way Of Hiring And Dismissing Permanent And Casual Employees
Introduced A Software For Bookkeeping Know As Coop Works.
Introduced Faster And Timely Delivery Of Services
Introduced Manufacture Of Standard Gauge Iron Sheet Which Uses Different Software On The Process Of Melting And Reshaping Product Being Produced Than Iron Sheet
Introduced New Machine Instead Of Working Manually
Introduced Online Sales Where Customers Can Make Orders Through The Web
Introduced a new method for cutting quality shapes
Introducing A New Paint Which Is Used To Painting Outside Which Is Weather Guard Known Wall Master
Introduction Loyalty Smart Card For Loyal Customers To Increase Sales And Reward Them
Introduction Of A New Line Of Producing Plastic Chairs , The Company Never Used To Produce The Same
Introduction Of A One Year Guarantee Repair Of Electronics
Introduction Of Biometric Machine Which Is Used To Track All Employees In And Out The Establishment.
Introduction Of Computer Software To Make Accounting Faster And Keeping Records
Introduction Of Designing Aluminum To Beautify Front Of Shops
Introduction Of Different Meals And Beverages
Introduction Of Erp Which Is A New Accounting Software With New Controls. This Includes Internal Manufacturing Controls.
Introduction Of Exercise And Text Books Printing
Introduction Of Ezee System On Reservation Desk Which Monitor Apartments Revenue By Rooms On A Central System.
Introduction Of New Machinery And Equipment
Introduction of ERP which is a new accounting software with new controls.This includes internal manufacturing controls.
It Improve The Sales
It Is In The Cutting Of The Aluminum, Because Of The Delicate Nature Of Aluminum, It Requires Alot Of Care When Cutting Or Drilling Holes. So We Have Invested In Digital Cutting & Drilling Machines Which Freeze The Metal And Produce The Perfect
It Offers Transport Services And Also Rent Their Buses To People Who Have Different Functions
It had adapted to Enterprise Resource Planning and value addition in fish processing.
It was the serving food to customers process we changed to self service where the customer pays first to the cashier they are issued with a receipt then they present the receipt to the kitchen where they are served and carry their food themselv
Its A Service That'S New To Our Customers ,We Make For Them Company Seals According To Their Specifications, We Have Already Trained Two Of Our Employees To Work On This
Look For Taxi Drivers Who Operate From Airport To The Hotel Later They Pay Them As Agreed.
Machine Processors
Main Innovative Is Manufacturing Of Standard Packaging Bag Which Is Made From Bio Graded Tiles Component.
Maintenance system-Assist in conservation of the resources they have,its cost effective
Making Track Suits By Themselves & Selling In Their Premises
Managerial Process
Manufacturing Of Metals Utensils E.G. Sufuria
Manufacturing Wood
Networked The Computer System
New And Latest Fish Filleting Machines For Fresh And Defrost Fish. This Filleting Process Is Automated By Using High End Machines Which Makes The Process Of Filleting Efficient And Effective.
New Balancing Alignment.
New Methods Of Delivery To Buyers. And New Methods Of Payment
New Transportation Routes To Other Countries...
Outsourcing From Others
Portioning Of Products In Order To Meet Customers Needs
Process Is No Longer Manual Its Now Digital, They Came Up With A New Software That Runs All This.
Processing Of Juice Using Different Ingredient ,Sugar, Passion, Citric Acid ,Food Colours Flavour Preserved With Sodium
Processing Tea Leaves
Procurement process whereby they do both clearing & delivering services.
Producing Same Product But Introducing New Method Of Producing It That Is Improving The System.
Production Of Tissue Paper Within The Organization
Purchase Of A Cash Machine
Purchase of the new Software making their work more efficient.
Put In A New Computerized System To Boost The Speed Of Cargo Clearance And Movement
Refreshing Course
Regard Welding Heavy Lifting
Renovated a place that previously used to be a kitchen into a lodging and resturant
Ribbed Building Wires Production
Selling Of Timber
Selling(services)
Skilled Workers & Engineers Were Employed & New Machine Bought For Production
Sms services which they currently use to communicate with their clients
Spare Parts And Motorcycles
Started An Online Studying Programme
Streaming Processes For Iso Certification
Taking Farmers The Test For Quality And Distribute And Take It To Milk Processors For Processing
The Are Now Selling Tyre Which Are Tubeless And They Are In Good Quality Compared To The Normal Tyres They Use To Sell
The Company Has Introduced Computing System Whereby All Purchases Are In The Computer But Before We Did It Manually.
The Customers Opens Accredit Facility With Equity Bank, The Bank Pays The Company'S And The Customer Picks The Product While The Bank Gets Interest. From The Customer
The Innovation Intends To Introduce Fair Competition To Leading Construction Companies
The Introduction Of Voice Over Internet Protocol (Voip) Which Made Business More Productive.
The Land Cruiser Is Totally Different In Terms Of Carriage, Comfortability And Is A Bit Cheaper
The Main Innovative Process Is The Acquisition Of The Computerized Extrusion Process. Which Produces More And Better Quality Pipes
The Manufacture Of Track Suits And Selling Them.
The Method Milk Collection Is Done Electronically
The New Process Uses Less Energy And Is More Efficient
The Packaging Changed
The Research Was Conducted & Tested About The New Bleach Which Is Used In All Types Of Garment During Manufacturing.
The Technical Team Goes Round The Country Explaining To Our Customers More About The Chemicals That We Use Unlike Before When We Did This Only In Nairobi
The Use Of Gigs That You Don'T Have To Be Measure The Material Again And Again You Only Do It Once
The berbeque which is mainly roasted for evening specialities
The company applied management system by sacking & employing new proffessional employees therefore improving their production. Also came up with new machine.
The company came up with new machines to improve quality of production.
The company integrated with their sister company & came up with a primary distribution point.
The company purchased new machines to improve quality & speed.
The main innovative process was the mean of transporting from our office to point of collection now we use a vehicle or a tricycle. This safe and faster.
Their was an introduction of guest questionaire feedback process.
They Bought A Computer For Data Which Is Easier Than Recording And Using Files For Storage
They Developed Information Technology Based Management Control System Which Encompasses Purchase Food Production Control, Revenue Management Control And Payroll System.
They Have People Who Supply Them With Waste Plastics Then They Do Recycling To Make Good To Use Plastic Products
They Hired Contractors From India & All Was Well
They Imported Raw Materials And They Manufacture The Products Themselves
They Increased Computers Memories From Pentium Three To Four So Communication And Service Delivery Was Made Easier I.E. E-Mailing To The Clients.
They Introduced Delivery Services For The Customers Buying Books In Bulky.
They Introduced Delivery Services To Their Customers Which Was Not There Before.
They Requested The Latest Faw Tracks & Saloon Car In The Show Rooms To Meet The Customers Demand.
They Use To Manufacture It In Open Currently They Are Using Vacuum Hence Reducing Their Employees
They are giving out different book marks to their customers and they have paper bags branded with their logo and thats what they are using when serving the customers.
They buy goat sychronize them & later give them Artificial insemination.
They introduced Sales team who approaches their distributors & wholesalers regularly inorder to understand the ground sales which was not done before.
They introduced delivery services to their clients using their own vehicles eg Transformers
They sold batteries and gave out the battery acids for free which improved the business in terms of sales.
Through Importation From European Union Countries Like Sweden.
To Configure How They Could Have More Clients On The Same Size Piece Of Land
To downsize the gauge used to manufacture metal crowns.
Training In Maintenance And Computerization Of The Whole Companies Operations From Partial Manual
Unga Farm Employed New Technicians To Operate The New Machine In Production Department.
Use Of Improved Machine To Prepare The Maryland Chicken.
Use Of Wasted Materials To Make Production E.G. Weeding Cards
Used To Purchased Lubricants Manually But Now Purchase Is Done Online Using E-Lubes. It Is Reliable And Saves Time.
Uses Different Machine Then New Engineers Come Up With A Product.
We Bought Laptops, For Work Efficiency, Today We Do Online Marketing
We Bought Machines To Enhance Wood Work And Also Machines For Making Cabros Or Pavers
We Buy Chemicals To Produce The Filters
We Decided To Purchase Computers And Laptops And Also Hired Experienced Skilled Workers
We Deliver Goods To Our Customer For Local Market
We Employed More Sales People And Also Bought New Vehicles To Deriver Our Product To Different Part Of Country.
We Have Increased The Volume Of Our Purchase And Sale
We Heavily Invested In The Provision Of Hi-Tech Transportation Of Cars. Its A Unique New Generation Car Carrier That Ensures Safety And Protection Of The Cars On Board.
We Introduced A Full Operating Stationery Unlike Before When We Were Only Selling Text Books For Both Primary & Secondary Schools
We Introduced A Roller Machine Which Can Be Used By Road Constructors It Is Being Pushed And Pulled Hence Very Easy To Operate
We Moved From Tally To Sage Pastel
We Started A Scrap Metal Collection Which We In-Turn Take To Steel Manufacturing Factories In Order For Us To Have Fine Quality Steel Metals For The Manufacturing Of The Trailers
We Used To Keep Book Recode Now We Do On Computer After Creating A Software That Can Link All Department
We have introduced an option to pay through mobile money instead of cash by tranfering cash to our specific mobile number
We identified our clients & started delivering services to them.
We introduced electronic payment for items. This enables our customers to pay using their debit cards of certain banks in kenya, this means they need not carry cash. They can just swipe their debit cards n pay for items.
We now deliver sea foods to most of the hotels
We opened up another branch at Chekmula building along jommo kenyatta highway
We started operating in shifts so as to meet the demands of our customers,we also extended our operation time ,we nowdays operates more than 12hours last year,we opened our 3rd branch just within kisumu
We started to produce an organic manure which we do sell at a reduced price
While purchasing members are allowed to pay their bills by swiping their debit n credit cards. Paying electronically without using cash.
bore hole drilling and equeping which uses solar energe to pump water
buying of more land for container storage
colour separation
combined the financial and inventory management systems
computerizing all the accounting systems and purchase systems
did an overhaul of the whole procurement system and installed a computerized system
grinding,mixing,packaging use of heat and compression to produce final product to feed pellets
home deliveries and eat outs
initialy we used manual but now we use machine while making our products
introduced a point of sale system to do away with paperwork
introduced use of quick books
introducing the mixing machine,offering credit and advertising
introduction of two new machines to improve on the production process.
introduction of new machinery for accounts and inventory
introduction of new machines which are quicker to prepare the plastics.
introduction of plant line which easens production of more bikes easily
it is mills oil and lubricates manufactured in uk imported and distributed by the company
out sourcing.Services are deli ered to customers
process of manufacturing peel and seal envelop using pressure sensitive adhesive and paper liner
so as to maintain the required grades and clean coffed were have aquired fare trade certification so that the coffee consumer can get to know what goes on with the coffee before it reaches him/her eg at the factory we have clean water at the a
started a cleaning service because they are in detergent manufacturing business
the only innovative supporting process they have introduced is on computing that is one computer at the head office.
the process of tinting windows is now fully automated
they bouht a new paint mixture machine which was modernised to replace the old one
they have introduced new machines that are faster and more efficient
use of computers in accounting saved time and improved efficiency
we acquired an IT system a network connecting health management systems(HMS)
we have changed our inventory to have them digitalised and all the book keeping
we have gone computerised we dont use manual
Year the most important innovative process was introduced
Year the most important innovative process was introduced
Year the most important innovative process was introduced
Year the most important innovative process was introduced
Year the most important innovative process was introduced
In which year did this establishment introduce this most important innovative process?
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1992
1993
2003
2006
2007
2009
2010
2011
2012
2013
Sysmiss
How the innovative process is different from the most similar process
How the innovative process is different from the most similar process
How the innovative process is different from the most similar process
How the innovative process is different from the most similar process
How the innovative process is different from the most similar process
Please describe in detail how the innovative process is different from the most similar process, if any, that is or was used by this establishment
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After The Transport Services They Pay Them Cash On Delivery Which Motivate Them More But Before Then They Use To Pay Them Monthly.
Before It Was Cash Register And Captain Orders And Now Its Electronic Touch Screen Which Has A Customized Software Used For Billing
Before One Could Not Access Information From A Different Computer But Now There Is Networking.
Before The Introduction Of Pentium Four Their Was Slow Service Delivery Hence Low Production.
Before We Did Not Sale In Portion But We Were Market Driven To Sale In Portion
Before We Didn'T Deliver Goods To Our Customers But Now We Deliver To Our Local Market
Before We Used Manual Book Keeping
Before a customer will just sit at the table and order first from a waiter whom will get the food from the kitchen and gerve the client. Then the customer will give the cash to the waiter who will present the cash to the cashier.
Before customers will pay only on hard cash basis. That meant they had to carry cash but now they don't have to they can just swipe their debit cards and pay.
Before it was done manually
Before they sold out the battries and the acid but currenly when you buy a battery ,you get an acid for free.
Before used manual securicor soldiers to man the premises but now we added the cctv cameras.
Before we didn't sort the products which led to poor products
Before we used trolies or handcarts which were manually pushed but now we use vehicles or tricycles to move goods to their prefered destination.
Before we would have to clear the goods while they stay at the port and we would have to go to the various government agencies at different locations.
Bought New Machine
Computer Use Instead Off Book Recodes In Keeping Data And Information Of The Company
Cost Effective
Cost Effectiveness
Customers make order through the phone and we deliver the services to them and we market the products online.
Customers used to purchase and arrange for their own means of transport bt now they have to use their suppliers transport
Different In That Cost Was Very Low And High Quality
Due To Introduction Of Voice Over Internet Protocol Communication Is Convenient, Instant Responses And It Is Economical.
Efficiency Is A Major Improvement And Work And Planning Is Easier
Faster And Cost Effectiveness
Has Contributed To Almost Half Percentage Of Sales
Has Increased Number Of Customers Coming Today
In The Year 2011 They Used To Buy Track Suits And Then Sell.In 2013 They Manufacture Track Suits And Then Sell Them.
Increased Production And Quality Of Our Products
Instead Of Working Manually We Introduced A Machine
It Has Minimized The Wasted Materials Within The Company.
It Is Bigger. Saves On Cost And Much Lighter
It Is Cheaper
It Is Different Since The Establishment Was Dealing With Mining Stones But Now The Innovation Uses The Stones For Building Roads Using Tractors
It Is Easy For Customers To Purchase The Products And They Are Interested Than Before.
It Is Specifically Custom To Meet Their Needs Like Menus Costing And Sales.
It Maintains Good Relations With Customers
It Minimizes The Presence Of Ghost Workers Because Its Computerized To Track Down Employees Present In The Premises.
It Reduces Time Spend And Faster
It Uses Less Fuel And Works Fast And Quick
It Uses Modern Technology Which Makes It Easier To Handle Milk
It Uses The Finest Quality Metal And We Must Ensure That We Have Enough Material On A Daily Basis
It has inproved in gathering guest comments which in turn enable the organisation to meet specific needs of the guests.
It is computerised but before was manual and there fore it is efficient
Its Different In That Its Automated Now, Every Step Of The Process Before It Used To Be Manual, The Computerized Process Is Very Efficient.
Its More Efficient And Reliable.
Its Not Different Its The Same
Its Simpler And Easier To Use.
Its accurate time saving and cost effective.
Just Increased The Fleet Of Our Delivery Vans.
Less Time Consuming And Cheaper
Machinery Is Different From Others Machines
Machines that are really effective as compared to ealier ones used.
More Clients Since They Have Varieties Not Like Before
New Attachment For The Former Process
New Goods Attract More Customers...And They Are Unique From Other Firms
Now We Do Alot Of Job Costing Than Before.
Nowadays Our Customers Gets A Product That Wasn'T Here Before
Nowadays Our Records Have Been Computerized For Easy Reference And Accuracy
Nowadays We Store Every Information In The Computer Unlike Before Where We Did It Manually.
Only That They Imported The Machines From India & They Use To Sell China Ones Only.
Orders Were Done Through The Use Of Worksheets But Now Are Done Online So It Is Efficient So Their Is Flow Of Stock.
PREVIOUS WAS MANUAL
Part of services are being conducted at the branch and its specifically for ladies
Pastel Accounting Package Has More Work Related Instrumental Accounting Techniques Than Quick Books Which Was Used Before.
Previously Was Manual Now Automation
Previously We Never Deliver To Our Customers To Where They Are But We Started In 2011
Previously We Used To Sale Or Distribute Within Nairobi, But Now To The Whole Country.
Previously it was a kitchen but due demand of rooms and space,we renovated the kitchen now to a lodging and a resturant
Some Years Back There Was A Shortage Of Vehicles To Supply Our Customers With Goods And This Caused A Decrease In Sales, The Introduction Of New Vehicles Has Made Supply More Easier And No Shortage For That
The Company Figured A New Route To Transport Goods...Different From The Other.....It Gave Rise To New Clients In The Market
The Difference Is Huge, Because Before We Were Doing The Process Of Fish Filleting With Hands And Knives, But Now Its All Machines, Automatic.
The Different Is Only Temperatures Applied For Melting And Also Machine Used For Reshaping The Final Product.
The Employees Have Learn New Methods Of Offering Services
The Land Now Accommodates More Guests
The Management At Hand Is Determined To Work Extra For Good Results
The Milk Weighing Machines Are Digital And More Accurate
The New Method Is Faster. More Efficient And Cost Effective
The New Method Is Quicker And More Accurate
The New Method Minimizes Time And Cost Of Doing Business
The New Method Of Marketing Door To Door Delivery
The New System Is More Modern And More Efficient
The Packaging Of Household Goods, Consumer Goods And Hardware Products Changed Its Packaging From The Medium Size To Small And Large Quantities To Cater For All Customers. The Printer Used In The Firm Produced Black And White Copies But Changed
The Process Was Not New
The Services Of Hiring Employees Are Now Outsourced
The Technical Team Empowers The Customer With The Knowledge On The Usage Of The Product Unlike Before.
The machine is more effective in pumping the water than the previously used.
The only electronic payment system we had before was mpesa, payment through mobile money, but now clients are allowed to pay by debit and credit cards, by just swiping.
The previous one had no added value they were just simple.
The previous process was abit slow and sometimes the customer could complain about the product but since we bought the new machines the products are produced faster and of good quality.
The project have reduced the level of waste products which made the compound filthy
There Was No Documentation Before But Now To Adhere To Iso Standards New Process Have Been Introduced
They Did Not Deliver To The Clients Before But Now They Do
They Don'T Have To Use Papers For Data Recording Anymore
They Have To Have Special Formulators & Machinery The Other One Was Coming Packed So Murphy Were Only Packing.
They Were Manual And Now Computerized
They are faster than the previous ones and one machine does printing in eight colours but before it was doing in one colour.
They didnt have book marks for their customers and they didnt have paper bags with their logo
This Is A Service Done On The Main Product Incase Its Gets Spoilt And Its Different From Buying Of The Main Product
This Is Fully Automated.
This One Is Being Pushed Using Hands, An Operator Simply Push And Pulls While Using It Not Steering Controlled
This One Was Digital But The Previous One Was Analogue So They Are Very Different.
This Process Is Perfect Unlike The Previous Where We Could Make Mistakes When Cutting Or Drilling, Producing Not So Perfect Products
Use Of Chemical To Manufacture The Filters Before We Used Steel
Used To Sell Products On Cash But Now On Credit In Conjuction With Equity Bank
Vvhdmf
We Are Now Selling To Customers Who Use To Look For Other Stationery Somewhere ,They Everything Here At Text Book World
We Bought New Software Machine To Produce This Standard Packaging Bag.
We Have Now More Market Segment Than Before.
We Heavily In The Provision Of Hi-Tech Transportation By Acquiring A Unique New Generation Car Carrier. This Ensures Safety And Protection Of The Cars On Board. Its A New Method Of Transportation In Our Company.
We Never Did This Before
We No Longer Run Out Of Stock After Few Days As It Used To Be ,We Sell Then Order Again Maybe After Two Weeks
We Used To Purchase Ready Made Materials For Making The Seals But Now We'Ll Just Purchase Raw Materials And Make Them By Ourselves At The Establishment By Our Customers Specifications
We Were Not Able To Make Cabros So We Had To Buy This Machines To Process The Pavers
adding more staff and training them
before we didnt take orders from customers and deliver food to where they want but now we do
before we kept all the records on hard copy..But now we entering all the data on computers
before we never delivered to our customers but we have introduced it.
before we used to sell to customer from our outlets but now we make the delivery to the due to competion and also to expand our catch
before we were using manual when making blocks and concrete products but now we have a machine that make blocks and concrete products
entirely new to the establishment
fast, reduction of labor, high quality, effective and cheaper to maintain
incorporates dyeing process where the envelops are cut into different sizes with a pressure sensitive adhesive added to the flap and a liner placed on top of it as opposed to using latex glue
introduced compression process and crashing process
it is more efficient and more accurate,faster and cheaper
it provides bigger space for a large number of container storage
new ways of printing and publishing in terms of colour seperating
process is done on a different software machine.
the computing process is quick in preparing payment to members who produce coffee in the factory
the initial plant line was smaller and a bit slowing production
the machine produces color printing and is faster and more effecient
the new process is fully automated.Faster and accurate
the new process now uses a machine and is very accurate
the old one was being operated manually as compared to the innovated one which is computerised
the two systems are now separately run
this more effective and efficient and environment friendly than what is available in the local market
this new method uses computer software and is modern.
this new one reduces errors and is faster and more reliable
we find that our employees are very competent unlike before when there was alot of stigma associated with overwork
we used to deal with excell and now introduced quickbooks
we were using manual but now we use computer to do everything,it has debtors list,creditors list,stock in and stock out.We can now maintain our bussiness which we couldnt do previously
while other commodities are purchased,this one we generate on our own
The process is completely new, there is no similar process
The process is completely new, there is no similar process
The process is completely new, there is no similar process
The process is completely new, there is no similar process
The process is completely new, there is no similar process
Please describe in detail how the innovative process is different from the most similar process, if any, that is or was used by this establishment.
The process is completely new, there is no similar process
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The process is completely new, there is no similar process
Sysmiss
The most important innovative process: Automate manual processes?
The most important innovative process: Automate manual processes?
The most important innovative process: Automate manual processes?
The most important innovative process: Automate manual processes?
The most important innovative process: Automate manual processes?
Does the most important innovative process
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Yes
2
No
Sysmiss
The most important innovative process: Adapt a technology used by firm?
The most important innovative process: Adapt a technology used by firm?
The most important innovative process: Adapt a technology used by firm?
The most important innovative process: Adapt a technology used by firm?
The most important innovative process: Adapt a technology used by firm?
Does the most important innovative process
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Yes
2
No
Sysmiss
The most important innovative process: Introduce a new technology or method?
The most important innovative process: Introduce a new technology or method?
The most important innovative process: Introduce a new technology or method?
The most important innovative process: Introduce a new technology or method?
The most important innovative process: Introduce a new technology or method?
Does the most important innovative process
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Yes
2
No
Sysmiss
The most important innovative process: Use efficient tech. already used by firm
The most important innovative process: Use efficient tech. already used by firm
The most important innovative process: Use efficient tech. already used by firm
The most important innovative process: Use efficient tech. already used by firm
The most important innovative process: Use efficient tech. already used by firm
Does the most important innovative process:
Use a more efficient technology or method already used by this establishment
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Yes
2
No
Sysmiss
Most imp. inno. process associated with an inno.product introduced by firm?
Most imp. inno. process associated with an inno.product introduced by firm?
Most imp. inno. process associated with an inno.product introduced by firm?
Most imp. inno. process associated with an inno.product introduced by firm?
Most imp. inno. process associated with an inno.product introduced by firm?
Is the most important innovative process associated with an innovative product or service introduced by this establishment?
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Yes
2
No
Sysmiss
Introduced the most imp. inno. pro.: To increase quality of products/services
Introduced the most imp. inno. pro.: To increase quality of products/services
Introduced the most imp. inno. pro.: To increase quality of products/services
Introduced the most imp. inno. pro.: To increase quality of products/services
Introduced the most imp. inno. pro.: To increase quality of products/services
Do any of the following describe why this establishment introduced the most important innovative process?
To increase the quality of products or services
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Yes
2
No
Sysmiss
Introduced the most imp. inno. pro.: To increase total prod./amount of services
Introduced the most imp. inno. pro.: To increase total prod./amount of services
Introduced the most imp. inno. pro.: To increase total prod./amount of services
Introduced the most imp. inno. pro.: To increase total prod./amount of services
Introduced the most imp. inno. pro.: To increase total prod./amount of services
Do any of the following describe why this establishment introduced the most important innovative process?
To increase the total production or amount of services offered
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Yes
2
No
Sysmiss
Introduced the most imp. inno. pro.: To increase flexibility of prod./service
Introduced the most imp. inno. pro.: To increase flexibility of prod./service
Introduced the most imp. inno. pro.: To increase flexibility of prod./service
Introduced the most imp. inno. pro.: To increase flexibility of prod./service
Introduced the most imp. inno. pro.: To increase flexibility of prod./service
Do any of the following describe why this establishment introduced the most important innovative process?
To increase the flexibility of production or offering service
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1
Yes
2
No
Sysmiss
Introduced the most imp. inno. pro.: To increase speed of production/ service
Introduced the most imp. inno. pro.: To increase speed of production/ service
Introduced the most imp. inno. pro.: To increase speed of production/ service
Introduced the most imp. inno. pro.: To increase speed of production/ service
Introduced the most imp. inno. pro.: To increase speed of production/ service
Do any of the following describe why this establishment introduced the most important innovative process?
To increase the speed of production or offering service
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Yes
2
No
Sysmiss
Introduced the most imp. inno. pro.: To increase speed of delivery to customer
Introduced the most imp. inno. pro.: To increase speed of delivery to customer
Introduced the most imp. inno. pro.: To increase speed of delivery to customer
Introduced the most imp. inno. pro.: To increase speed of delivery to customer
Introduced the most imp. inno. pro.: To increase speed of delivery to customer
Do any of the following describe why this establishment introduced the most important innovative process?
To increase the speed of delivery to the customer
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1
Yes
2
No
Sysmiss
Introduced the most imp. inno. pro.: To decrease the cost of production/service
Introduced the most imp. inno. pro.: To decrease the cost of production/service
Introduced the most imp. inno. pro.: To decrease the cost of production/service
Introduced the most imp. inno. pro.: To decrease the cost of production/service
Introduced the most imp. inno. pro.: To decrease the cost of production/service
Do any of the following describe why this establishment introduced the most important innovative process?
To decrease the cost of production or offering service
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1
Yes
2
No
Sysmiss
Introduced the most imp. inno. pro.: To reduce waste or errors
Introduced the most imp. inno. pro.: To reduce waste or errors
Introduced the most imp. inno. pro.: To reduce waste or errors
Introduced the most imp. inno. pro.: To reduce waste or errors
Introduced the most imp. inno. pro.: To reduce waste or errors
Do any of the following describe why this establishment introduced the most important innovative process?
To reduce waste or errors (defect rate or rejection rate )
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Yes
2
No
Sysmiss
Introduced the most imp. inno. pro.: To comply with regulations or standards
Introduced the most imp. inno. pro.: To comply with regulations or standards
Introduced the most imp. inno. pro.: To comply with regulations or standards
Introduced the most imp. inno. pro.: To comply with regulations or standards
Introduced the most imp. inno. pro.: To comply with regulations or standards
Do any of the following describe why this establishment introduced the most important innovative process?
To comply with regulations or standards (e.g. safety or environmental regulations)
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Yes
2
No
Sysmiss
When the most imp. inno. process was introduced: New to the local market
When the most imp. inno. process was introduced: New to the local market
When the most imp. inno. process was introduced: New to the local market
When the most imp. inno. process was introduced: New to the local market
When the most imp. inno. process was introduced: New to the local market
When the most important innovative process was introduced in this establishment, was it
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Yes
2
No
Sysmiss
When the most imp. inno. process was introduced: New to the national market
When the most imp. inno. process was introduced: New to the national market
When the most imp. inno. process was introduced: New to the national market
When the most imp. inno. process was introduced: New to the national market
When the most imp. inno. process was introduced: New to the national market
When the most important innovative process was introduced in this establishment, was it
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1
Yes
2
No
Sysmiss
When the most imp. inno. process was introduced: New to the international market
When the most imp. inno. process was introduced: New to the international market
When the most imp. inno. process was introduced: New to the international market
When the most imp. inno. process was introduced: New to the international market
When the most imp. inno. process was introduced: New to the international market
When the most important innovative process was introduced in this establishment, was it
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Yes
2
No
Sysmiss
How did firm develop the idea for this most important innovative process?
How did firm develop the idea for this most important innovative process?
How did firm develop the idea for this most important innovative process?
How did firm develop the idea for this most important innovative process?
How did firm develop the idea for this most important innovative process?
How did this establishment develop the idea for this most important innovative process?
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340
1
By adapting a product or service already sold by another firm
2
By reproducing a product or service already sold by another firm
3
This establishment originated this innovative product or service
Sysmiss
Was the most important innovative process developed entirely by firm?
Was the most important innovative process developed entirely by firm?
Was the most important innovative process developed entirely by firm?
Was the most important innovative process developed entirely by firm?
Was the most important innovative process developed entirely by firm?
Was the most important innovative process developed entirely by this establishment?
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Yes
2
No
Sysmiss
Was the most important innovative process developed entirely by another firm?
Was the most important innovative process developed entirely by another firm?
Was the most important innovative process developed entirely by another firm?
Was the most important innovative process developed entirely by another firm?
Was the most important innovative process developed entirely by another firm?
Was the most important innovative process developed entirely by another firm (e.g. headquarter, sister company or any other firm within your company or independent from your company)?
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Yes
2
No
Sysmiss
Developed in cooperation with: Domestic firms or a domestic-owned parent firm
Developed in cooperation with: Domestic firms or a domestic-owned parent firm
Developed in cooperation with: Domestic firms or a domestic-owned parent firm
Developed in cooperation with: Domestic firms or a domestic-owned parent firm
Developed in cooperation with: Domestic firms or a domestic-owned parent firm
Was the most important innovative process developed in cooperation with any of the following?
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Yes
2
No
Sysmiss
Developed in cooperation with: Foreign firms or a foreign-owned parent firm
Developed in cooperation with: Foreign firms or a foreign-owned parent firm
Developed in cooperation with: Foreign firms or a foreign-owned parent firm
Developed in cooperation with: Foreign firms or a foreign-owned parent firm
Developed in cooperation with: Foreign firms or a foreign-owned parent firm
Was the most important innovative process developed in cooperation with any of the following?
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Yes
2
No
Sysmiss
Developed in cooperation with: Domestic academic or research institutions
Developed in cooperation with: Domestic academic or research institutions
Developed in cooperation with: Domestic academic or research institutions
Developed in cooperation with: Domestic academic or research institutions
Developed in cooperation with: Domestic academic or research institutions
Was the most important innovative process developed in cooperation with any of the following?
32
517
-9
dk
1
Yes
2
No
Sysmiss
Developed in cooperation with: Foreign academic or research institutions
Developed in cooperation with: Foreign academic or research institutions
Developed in cooperation with: Foreign academic or research institutions
Developed in cooperation with: Foreign academic or research institutions
Developed in cooperation with: Foreign academic or research institutions
Was the most important innovative process developed in cooperation with any of the following?
32
517
-9
dk
1
Yes
2
No
Sysmiss
Developed in cooperation with: Private consulting company or individuals
Developed in cooperation with: Private consulting company or individuals
Developed in cooperation with: Private consulting company or individuals
Developed in cooperation with: Private consulting company or individuals
Developed in cooperation with: Private consulting company or individuals
Was the most important innovative process developed in cooperation with any of the following?
32
517
-9
dk
1
Yes
2
No
Sysmiss
Developed in cooperation with: Government
Developed in cooperation with: Government
Developed in cooperation with: Government
Developed in cooperation with: Government
Developed in cooperation with: Government
Was the most important innovative process developed in cooperation with any of the following?
32
517
-9
dk
1
Yes
2
No
Sysmiss
Employees hired specifically for developing the most imp. innovative process?
Employees hired specifically for developing the most imp. innovative process?
Employees hired specifically for developing the most imp. innovative process?
Employees hired specifically for developing the most imp. innovative process?
Employees hired specifically for developing the most imp. innovative process?
Were employees hired specifically for the purpose of developing the most important innovative process?
209
340
-9
dk
1
Yes
2
No
Sysmiss
With introduction of innovative processes: The number of skilled workers?
With introduction of innovative processes: The number of skilled workers?
With introduction of innovative processes: The number of skilled workers?
With introduction of innovative processes: The number of skilled workers?
With introduction of innovative processes: The number of skilled workers?
From fiscal year 2010 thru 2012, as a consequence of introducing any innovative processes, did the number of skilled workers employed by the establishment increase, decrease or remain the same?
209
340
-9
dk
-7
na
1
Yes
2
No
3
Sysmiss
With introduction of innovative processes: The number of unskilled workers?
With introduction of innovative processes: The number of unskilled workers?
With introduction of innovative processes: The number of unskilled workers?
With introduction of innovative processes: The number of unskilled workers?
With introduction of innovative processes: The number of unskilled workers?
From fiscal year 2010 thru 2012, as a consequence of introducing any innovative processes, did the number of unskilled workers employed by the establishment increase, decrease or remain the same?
209
340
-9
dk
-7
na
1
Increased
2
Decreased
3
Remain the same
Sysmiss
Number of employees reporting directly to Top Manager in fiscal year 2012
Number of employees reporting directly to Top Manager in fiscal year 2012
Number of employees reporting directly to Top Manager in fiscal year 2012
Number of employees reporting directly to Top Manager in fiscal year 2012
Number of employees reporting directly to Top Manager in fiscal year 2012
I would now like to ask you some questions related to innovation in organization or management. Please note that these changes in organization or management do not necessarily need to be related to other innovations, such as product or process innovations.
All questions are about the situation in fiscal years 2010 and 2012.
In fiscal year 2012, how many employees reported directly to the Top Manager of this establishment? (An employee who reports directly implies the employee meets with the Top Manager on a regular basis (middle manager)).
340
209
-9
dk
1
2
3
4
5
6
7
8
9
10
11
12
13
15
17
20
22
24
25
28
30
38
40
42
45
50
54
56
70
80
90
100
Sysmiss
Number of employees reporting directly to Top Manager in fiscal year 2010
Number of employees reporting directly to Top Manager in fiscal year 2010
Number of employees reporting directly to Top Manager in fiscal year 2010
Number of employees reporting directly to Top Manager in fiscal year 2010
Number of employees reporting directly to Top Manager in fiscal year 2010
In fiscal year 2010, how many employees reported directly to the Top Manager of this establishment?
340
209
-9
dk
-7
na
1
2
3
4
5
6
7
8
10
12
13
15
17
20
22
23
25
28
30
38
40
50
80
100
120
Sysmiss
Number of layers of direct reporting in fiscal year 2012
Number of layers of direct reporting in fiscal year 2012
Number of layers of direct reporting in fiscal year 2012
Number of layers of direct reporting in fiscal year 2012
Number of layers of direct reporting in fiscal year 2012
In fiscal year 2012, how many layers of direct reporting were there in this establishment from the Top Manager down to the lowest-level of employee?
340
209
-9
dk
-7
na
1
2
3
4
5
6
7
8
9
10
11
12
15
17
20
90
Sysmiss
Number of layers of direct reporting in fiscal year 2010
Number of layers of direct reporting in fiscal year 2010
Number of layers of direct reporting in fiscal year 2010
Number of layers of direct reporting in fiscal year 2010
Number of layers of direct reporting in fiscal year 2010
In fiscal year 2010, how many layers of direct reporting were there in this establishment from the Top Manager down to the lowest-level of employee?
340
209
-9
dk
-7
1
2
3
4
5
6
7
8
9
10
11
15
40
Sysmiss
Changes in its structure: Create a new unit or department
Changes in its structure: Create a new unit or department
Changes in its structure: Create a new unit or department
Changes in its structure: Create a new unit or department
Changes in its structure: Create a new unit or department
From fiscal year 2010 thru 2012, did the establishment make any changes in its organizational structure in any of the following ways:
340
209
-9
dk
-7
na
1
Yes
2
No
Sysmiss
Changes in its structure: Dissolve any units or department
Changes in its structure: Dissolve any units or department
Changes in its structure: Dissolve any units or department
Changes in its structure: Dissolve any units or department
Changes in its structure: Dissolve any units or department
From fiscal year 2010 thru 2012, did the establishment make any changes in its organizational structure in any of the following ways:
340
209
-9
dk
-7
na
1
Yes
2
No
Sysmiss
Changes in its structure: Merge any units or department
Changes in its structure: Merge any units or department
Changes in its structure: Merge any units or department
Changes in its structure: Merge any units or department
Changes in its structure: Merge any units or department
From fiscal year 2010 thru 2012, did the establishment make any changes in its organizational structure in any of the following ways:
340
209
-9
dk
-7
na
1
Yes
2
No
Sysmiss
Contracted other firms to perform any activities previously done in-house?
Contracted other firms to perform any activities previously done in-house?
Contracted other firms to perform any activities previously done in-house?
Contracted other firms to perform any activities previously done in-house?
Contracted other firms to perform any activities previously done in-house?
From fiscal year 2010 thru 2012, did this establishment contract other firms to perform any activities previously done in-house (outsourcing)?
340
209
-9
dk
1
Yes
2
No
Sysmiss
Started doing in-house any activities previously contracted to other firms?
Started doing in-house any activities previously contracted to other firms?
Started doing in-house any activities previously contracted to other firms?
Started doing in-house any activities previously contracted to other firms?
Started doing in-house any activities previously contracted to other firms?
From fiscal year 2010 thru 2012, did this establishment start doing in-house any activities previously contracted to other firms (insourcing)?
340
209
-9
dk
1
Yes
2
No
Sysmiss
Introduce any change in the method of hiring employees?
Introduce any change in the method of hiring employees?
Introduce any change in the method of hiring employees?
Introduce any change in the method of hiring employees?
Introduce any change in the method of hiring employees?
From fiscal year 2010 thru 2012, did this establishment introduce any change in the method of hiring employees, excluding managerial and supervisory staff?
340
209
-9
dk
1
Yes
2
No
Sysmiss
Introduce any change in the method of hiring managerial and supervisory staff?
Introduce any change in the method of hiring managerial and supervisory staff?
Introduce any change in the method of hiring managerial and supervisory staff?
Introduce any change in the method of hiring managerial and supervisory staff?
Introduce any change in the method of hiring managerial and supervisory staff?
From fiscal year 2010 thru 2012, did this establishment introduce any change in the method of hiring managerial and supervisory staff?
340
209
-9
dk
1
Yes
2
No
Sysmiss
Manager(s) learn about management practices from: Suppliers or customers
Manager(s) learn about management practices from: Suppliers or customers
Manager(s) learn about management practices from: Suppliers or customers
Manager(s) learn about management practices from: Suppliers or customers
Manager(s) learn about management practices from: Suppliers or customers
From fiscal year 2010 thru 2012, did the manager(s) at this establishment learn about management practices from
340
209
-9
dk
1
Yes
2
No
Sysmiss
Manager(s) learn about management practices from: Trade associations or workshop
Manager(s) learn about management practices from: Trade associations or workshop
Manager(s) learn about management practices from: Trade associations or workshop
Manager(s) learn about management practices from: Trade associations or workshop
Manager(s) learn about management practices from: Trade associations or workshop
From fiscal year 2010 thru 2012, did the manager(s) at this establishment learn about management practices from
340
209
-9
dk
1
Yes
2
No
Sysmiss
Manager(s) learn about management practices from: New employees
Manager(s) learn about management practices from: New employees
Manager(s) learn about management practices from: New employees
Manager(s) learn about management practices from: New employees
Manager(s) learn about management practices from: New employees
From fiscal year 2010 thru 2012, did the manager(s) at this establishment learn about management practices from
340
209
-9
dk
1
Yes
2
No
Sysmiss
Manager(s) learn about management practices from: Competitors
Manager(s) learn about management practices from: Competitors
Manager(s) learn about management practices from: Competitors
Manager(s) learn about management practices from: Competitors
Manager(s) learn about management practices from: Competitors
From fiscal year 2010 thru 2012, did the manager(s) at this establishment learn about management practices from
340
209
-9
dk
1
Yes
2
No
Sysmiss
Manager(s) learn about management practices from: Consultants
Manager(s) learn about management practices from: Consultants
Manager(s) learn about management practices from: Consultants
Manager(s) learn about management practices from: Consultants
Manager(s) learn about management practices from: Consultants
From fiscal year 2010 thru 2012, did the manager(s) at this establishment learn about management practices from
340
209
-9
dk
1
Yes
2
No
Sysmiss
Year 2012: Best describes when a problem arose in the production process
Year 2012: Best describes when a problem arose in the production process
Year 2012: Best describes when a problem arose in the production process
Year 2012: Best describes when a problem arose in the production process
Year 2012: Best describes when a problem arose in the production process
The next questions are about changes in management practices
In fiscal year 2012 what best describes what happened at this establishment when a problem arose in the production process, such as a quality defect or machinery or equipment break-downs?
340
209
-9
dk
1
Problem was fixed but no further actions were taken
2
Problem was fixed and actions were taken in order to ensure that it didn't happen again
3
No action was taken
4
There were no production process problems
Sysmiss
Year 2010: Best describes when a problem arose in the production process
Year 2010: Best describes when a problem arose in the production process
Year 2010: Best describes when a problem arose in the production process
Year 2010: Best describes when a problem arose in the production process
Year 2010: Best describes when a problem arose in the production process
In fiscal year 2010 what best describes what happened at this establishment when a problem arose in the production process, such as a quality defect or machinery or equipment break-downs?
340
209
-9
dk
-7
1
Problem was fixed but no further actions were taken
2
Problem was fixed and actions were taken in order to ensure that it didn't happen again
3
No action was taken
4
There were no production process problems
Sysmiss
Year 2012, were key performance indicators monitored at firm?
Year 2012, were key performance indicators monitored at firm?
Year 2012, were key performance indicators monitored at firm?
Year 2012, were key performance indicators monitored at firm?
Year 2012, were key performance indicators monitored at firm?
In fiscal year 2012, were key performance indicators monitored at this establishment? Examples of performance indicators are metrics on production, cost, waste, quality, inventory, energy, absenteeism and on-time delivery.
340
209
-9
dk
1
Yes
2
No
Sysmiss
Year 2012, how many key performance indicators were monitored at firm?
Year 2012, how many key performance indicators were monitored at firm?
Year 2012, how many key performance indicators were monitored at firm?
Year 2012, how many key performance indicators were monitored at firm?
Year 2012, how many key performance indicators were monitored at firm?
In fiscal year 2012, how many key performance indicators were monitored at this establishment?
254
295
-9
dk
1
1-2 key performance indicators
2
3-9 performance indicators
3
10 or more performance indicators
Sysmiss
Year 2012, how frequently key performance indicators were reviewed by managers?
Year 2012, how frequently key performance indicators were reviewed by managers?
Year 2012, how frequently key performance indicators were reviewed by managers?
Year 2012, how frequently key performance indicators were reviewed by managers?
Year 2012, how frequently key performance indicators were reviewed by managers?
In fiscal year 2012, how frequently were the key performance indicators reviewed by managers at this establishment?
254
295
-9
dk
1
Yearly
2
Semiannually or Quarterly
3
Monthly
4
Weekly or more frequently
5
Never
Sysmiss
Year 2010, were key performance indicators monitored at firm?
Year 2010, were key performance indicators monitored at firm?
Year 2010, were key performance indicators monitored at firm?
Year 2010, were key performance indicators monitored at firm?
Year 2010, were key performance indicators monitored at firm?
In fiscal year 2010, were key performance indicators monitored at this establishment?
340
209
-9
dk
-7
na
1
Yes
2
No
Sysmiss
Year 2010, how many key performance indicators were monitored at firm?
Year 2010, how many key performance indicators were monitored at firm?
Year 2010, how many key performance indicators were monitored at firm?
Year 2010, how many key performance indicators were monitored at firm?
Year 2010, how many key performance indicators were monitored at firm?
In fiscal year 2010, how many key performance indicators were monitored at this establishment?
248
301
-9
dk
1
1-2 key performance indicators
2
3-9 performance indicators
3
10 or more performance indicators
Sysmiss
Year 2010, how frequently key performance indicators were reviewed by managers?
Year 2010, how frequently key performance indicators were reviewed by managers?
Year 2010, how frequently key performance indicators were reviewed by managers?
Year 2010, how frequently key performance indicators were reviewed by managers?
Year 2010, how frequently key performance indicators were reviewed by managers?
In fiscal year 2010, how frequently were the key performance indicators reviewed by managers at this establishment?
248
301
-9
dk
1
Yearly
2
Semiannually or Quarterly
3
Monthly
4
Weekly or more frequently
5
Never
Sysmiss
Year 2012, best describes the time frame of production/sales targets at firm?
Year 2012, best describes the time frame of production/sales targets at firm?
Year 2012, best describes the time frame of production/sales targets at firm?
Year 2012, best describes the time frame of production/sales targets at firm?
Year 2012, best describes the time frame of production/sales targets at firm?
In fiscal year 2012, what best describes the time frame of production/sales targets at this establishment? (Production targets may include desired amounts of production, quality, efficiency, waste reduction, and on-time delivery).
340
209
-9
dk
1
Main focus was on short-term
2
Main focus was on long-term
3
Combination of short-term and long-term
4
No production target
Sysmiss
Year 2012, did firm have any performance bonus for employees or managers?
Year 2012, did firm have any performance bonus for employees or managers?
Year 2012, did firm have any performance bonus for employees or managers?
Year 2012, did firm have any performance bonus for employees or managers?
Year 2012, did firm have any performance bonus for employees or managers?
In fiscal year 2012, did this establishment have any performance bonus for employees or managers?
340
209
-9
dk
1
Yes
2
No
Sysmiss
What were these performance bonuses usually based on?
What were these performance bonuses usually based on?
What were these performance bonuses usually based on?
What were these performance bonuses usually based on?
What were these performance bonuses usually based on?
What were these performance bonuses usually based on?
180
369
-9
dk
1
Production targets
2
Criteria other than production targets
Sysmiss
Year 2010, best describes the time frame of production/sales targets at firm?
Year 2010, best describes the time frame of production/sales targets at firm?
Year 2010, best describes the time frame of production/sales targets at firm?
Year 2010, best describes the time frame of production/sales targets at firm?
Year 2010, best describes the time frame of production/sales targets at firm?
In fiscal year 2010, what best describes the time frame of production/sales targets at this establishment?
340
209
-9
dk
-7
1
Main focus was on short-term
2
Main focus was on long-term
3
Combination of short-term and long-term
4
No production target
Sysmiss
Year 2010, had any performance bonus for employees or managers?
Year 2010, had any performance bonus for employees or managers?
Year 2010, had any performance bonus for employees or managers?
Year 2010, had any performance bonus for employees or managers?
Year 2010, had any performance bonus for employees or managers?
In fiscal year 2010, did this establishment have any performance bonus for employees or managers?
340
209
-9
dk
-7
1
Yes
2
No
Sysmiss
What were these performance bonuses usually based on?
What were these performance bonuses usually based on?
What were these performance bonuses usually based on?
What were these performance bonuses usually based on?
What were these performance bonuses usually based on?
What were these performance bonuses usually based on?
158
391
-9
dk
1
Production targets
2
Criteria other than production targets
Sysmiss
Introduced/Significantly changed: Packaging
Introduced/Significantly changed: Packaging
Introduced/Significantly changed: Packaging
Introduced/Significantly changed: Packaging
Introduced/Significantly changed: Packaging
I would now like to ask some questions related to any innovative marketing methods.
From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following?
549
-9
dk
-7
na
1
Yes
2
No
Introduced/Significantly changed: Branding, logo, name, or trademark
Introduced/Significantly changed: Branding, logo, name, or trademark
Introduced/Significantly changed: Branding, logo, name, or trademark
Introduced/Significantly changed: Branding, logo, name, or trademark
Introduced/Significantly changed: Branding, logo, name, or trademark
From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following?
549
-9
dk
-7
na
1
Yes
2
No
Introduced/Significantly changed: Products’ appearance
Introduced/Significantly changed: Products’ appearance
Introduced/Significantly changed: Products’ appearance
Introduced/Significantly changed: Products’ appearance
Introduced/Significantly changed: Products’ appearance
From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following?
549
-9
dk
-7
na
1
Yes
2
No
Introduced/Significantly changed: Advertising methods
Introduced/Significantly changed: Advertising methods
Introduced/Significantly changed: Advertising methods
Introduced/Significantly changed: Advertising methods
Introduced/Significantly changed: Advertising methods
From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following?
549
-9
dk
-7
na
1
Yes
2
No
Introduced/Significantly changed: Promotion of the product or service
Introduced/Significantly changed: Promotion of the product or service
Introduced/Significantly changed: Promotion of the product or service
Introduced/Significantly changed: Promotion of the product or service
Introduced/Significantly changed: Promotion of the product or service
From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following?
549
-9
dk
-7
na
1
Yes
2
No
Introduced/Significantly changed: Sales channels or sales points
Introduced/Significantly changed: Sales channels or sales points
Introduced/Significantly changed: Sales channels or sales points
Introduced/Significantly changed: Sales channels or sales points
Introduced/Significantly changed: Sales channels or sales points
From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following?
549
-9
dk
-7
na
1
Yes
2
No
Introduced/Significantly changed: Discount schemes
Introduced/Significantly changed: Discount schemes
Introduced/Significantly changed: Discount schemes
Introduced/Significantly changed: Discount schemes
Introduced/Significantly changed: Discount schemes
From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following?
549
-9
dk
-7
na
1
Yes
2
No
Introduced/Significantly changed: Pricing strategies, excluding discount schemes
Introduced/Significantly changed: Pricing strategies, excluding discount schemes
Introduced/Significantly changed: Pricing strategies, excluding discount schemes
Introduced/Significantly changed: Pricing strategies, excluding discount schemes
Introduced/Significantly changed: Pricing strategies, excluding discount schemes
From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following?
549
-9
dk
-7
na
1
Yes
2
No
Introduced/Significantly changed: Payment schemes
Introduced/Significantly changed: Payment schemes
Introduced/Significantly changed: Payment schemes
Introduced/Significantly changed: Payment schemes
Introduced/Significantly changed: Payment schemes
From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following?
549
-9
dk
-7
na
1
Yes
2
No
Introduced/Significantly changed: Customer loyalty rewards
Introduced/Significantly changed: Customer loyalty rewards
Introduced/Significantly changed: Customer loyalty rewards
Introduced/Significantly changed: Customer loyalty rewards
Introduced/Significantly changed: Customer loyalty rewards
From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following?
549
-9
dk
-7
1
Yes
2
No
Used services of a marketing firm/ consumer research firm/ advertising firm?
Used services of a marketing firm/ consumer research firm/ advertising firm?
Used services of a marketing firm/ consumer research firm/ advertising firm?
Used services of a marketing firm/ consumer research firm/ advertising firm?
Used services of a marketing firm/ consumer research firm/ advertising firm?
From fiscal year 2010 thru 2012, did this establishment use the services of a marketing firm, consumer research firm, or advertising firm?
549
-9
dk
1
Yes
2
No
Total cost serv. of a marketing firm/ consumer research firm/ advertising firm
Total cost serv. of a marketing firm/ consumer research firm/ advertising firm
Total cost serv. of a marketing firm/ consumer research firm/ advertising firm
Total cost serv. of a marketing firm/ consumer research firm/ advertising firm
Total cost serv. of a marketing firm/ consumer research firm/ advertising firm
From fiscal year 2010 thru 2012, how much did this establishment pay in total for those services?
93
456
-9
dk
None
20000
38000
50000
60000
70000
80000
100000
150000
200000
300000
400000
500000
662000
800000
1000000
1500000
2000000
2500000
3000000
4000000
4250000
5000000
6000000
8000000
10000000
14000000
28000000
30000000
40000000
100000000
Sysmiss
Did firm conduct internal R&D?
Did firm conduct internal R&D?
Did firm conduct internal R&D?
Did firm conduct internal R&D?
Did firm conduct internal R&D?
Now, I would like to ask you a few questions about activities associated with the development of innovation.
From fiscal year 2010 thru 2012 did this establishment conduct internal R&D? (Internal R&D is defined as creative work undertaken to increase knowledge for developing innovative products and processes.)
549
-9
dk
1
Yes
2
No
Total cost of internal R&D
Total cost of internal R&D
Total cost of internal R&D
Total cost of internal R&D
Total cost of internal R&D
How much did this establishment spend in total from fiscal year 2010 thru 2012 on internal R&D?
136
413
-9
dk
None
2
3500
10000
18000
21000
30000
45000
50000
60000
100000
108000
150000
200000
250000
288000
300000
400000
475000
500000
700000
800000
1000000
1500000
2000000
2500000
3000000
5000000
10000000
23000000
Sysmiss
Did firm conduct external R&D?
Did firm conduct external R&D?
Did firm conduct external R&D?
Did firm conduct external R&D?
Did firm conduct external R&D?
From fiscal year 2010 thru 2012 did this establishment conduct external R&D? (External R&D is defined as creative work, undertaken by other enterprises, public or private research organizations, which was paid for by this establishment.)
549
-9
dk
1
Yes
2
No
Total cost of external R&D
Total cost of external R&D
Total cost of external R&D
Total cost of external R&D
Total cost of external R&D
How much did this establishment spend in total from fiscal year 2010 thru 2012 on external R&D?
32
517
-9
dk
None
20000
100000
300000
450000
500000
1000000
1300000
1500000
2000000
3000000
4000000
10000000
500000000
Sysmiss
Provided formal training to employees for innovative products/ services?
Provided formal training to employees for innovative products/ services?
Provided formal training to employees for innovative products/ services?
Provided formal training to employees for innovative products/ services?
Provided formal training to employees for innovative products/ services?
From fiscal year 2010 thru 2012 did this establishment provide formal training to any of its employees specifically for the development and/or introduction of innovative products or services and processes?
549
-9
dk
1
Yes
2
No
Total cost of formal training for employees
Total cost of formal training for employees
Total cost of formal training for employees
Total cost of formal training for employees
Total cost of formal training for employees
How much did this establishment spend in total from fiscal year 2010 thru 2012 on that formal training?
198
351
-9
dk
None
7000
10000
12000
20000
25000
30000
36000
40000
48000
50000
60000
65000
70000
72000
75000
90000
100000
120000
150000
180000
200000
250000
252000
300000
350000
360000
400000
420000
450008
460000
500000
600000
650000
700000
765000
1000000
1200000
1350000
1500000
1700000
2000000
3000000
3300000
3600000
5000000
6500000
8000000
10000000
15000000
90000000
100000000
400000000
700000000
Sysmiss
Purchased new equip./ machinery/ software for innovative products/ services?
Purchased new equip./ machinery/ software for innovative products/ services?
Purchased new equip./ machinery/ software for innovative products/ services?
Purchased new equip./ machinery/ software for innovative products/ services?
Purchased new equip./ machinery/ software for innovative products/ services?
From fiscal year 2010 thru 2012 did this establishment purchase new equipment, machinery, or software to develop or produce any innovative products or services and processes?
549
-9
dk
1
Yes
2
No
Total cost of new equipment, machinery, or software
Total cost of new equipment, machinery, or software
Total cost of new equipment, machinery, or software
Total cost of new equipment, machinery, or software
Total cost of new equipment, machinery, or software
How much did this establishment spend in total from fiscal year 2010 thru 2012 on the purchase of that new equipment, machinery, or software?
257
292
-9
dk
None
4000
7500
15000
18500
20000
25000
30000
33000
39000
40000
45000
50000
60000
90000
100000
120000
125000
150000
160000
180000
200000
230000
240000
250000
270000
300000
320000
450000
500000
600000
637000
700000
720000
800000
850000
960000
1000000
1200000
1300000
1500000
1600000
1700000
1800000
2000000
2400000
2500000
3000000
3200000
3600000
3800000
3900000
4000000
4500000
5000000
6000000
7500000
8000000
9000000
10000000
12000000
14000000
15000000
16000000
20000000
21000000
25000000
30000000
36000000
45000000
50000000
60000000
80000000
90000000
100000000
120000000
130000000
150000000
200000000
300000000
350000000
400000000
500000000
Sysmiss
Purchased/Licensed any patented or non-patented inventions?
Purchased/Licensed any patented or non-patented inventions?
Purchased/Licensed any patented or non-patented inventions?
Purchased/Licensed any patented or non-patented inventions?
Purchased/Licensed any patented or non-patented inventions?
From fiscal year 2010 thru 2012 did this establishment purchase or license any patented or non-patented inventions, or other types of knowledge for the development of innovative products or services and processes?
549
-9
dk
1
Yes
2
No
Total cost of inventions or other types of knowledge
Total cost of inventions or other types of knowledge
Total cost of inventions or other types of knowledge
Total cost of inventions or other types of knowledge
Total cost of inventions or other types of knowledge
How much did this establishment spend in total from fiscal year 2010 thru 2012 on any patented or non-patented inventions, or other types of knowledge?
18
531
-9
dk
None
3
11000
20000
50000
80000
100000
3000000
Sysmiss
Did firm fund its innovation activities from: Own funds
Did firm fund its innovation activities from: Own funds
Did firm fund its innovation activities from: Own funds
Did firm fund its innovation activities from: Own funds
Did firm fund its innovation activities from: Own funds
From fiscal year 2010 thru 2012, did this establishment fund its innovation activities from any of the following sources:
549
-9
dk
-7
na
1
Yes
2
No
Did firm fund its innovation activities from: Private or state-owned banks
Did firm fund its innovation activities from: Private or state-owned banks
Did firm fund its innovation activities from: Private or state-owned banks
Did firm fund its innovation activities from: Private or state-owned banks
Did firm fund its innovation activities from: Private or state-owned banks
From fiscal year 2010 thru 2012, did this establishment fund its innovation activities from any of the following sources:
549
-9
dk
-7
na
1
Yes
2
No
Did firm fund its innovation activities from: Government agencies/departments
Did firm fund its innovation activities from: Government agencies/departments
Did firm fund its innovation activities from: Government agencies/departments
Did firm fund its innovation activities from: Government agencies/departments
Did firm fund its innovation activities from: Government agencies/departments
From fiscal year 2010 thru 2012, did this establishment fund its innovation activities from any of the following sources:
549
-9
dk
-7
na
1
Yes
2
No
Did firm fund its innovation activities from: NGOs/ international organizations
Did firm fund its innovation activities from: NGOs/ international organizations
Did firm fund its innovation activities from: NGOs/ international organizations
Did firm fund its innovation activities from: NGOs/ international organizations
Did firm fund its innovation activities from: NGOs/ international organizations
From fiscal year 2010 thru 2012, did this establishment fund its innovation activities from any of the following sources:
549
-9
dk
-7
1
Yes
2
No
Did firm fund its innovation activities from: Other
Did firm fund its innovation activities from: Other
Did firm fund its innovation activities from: Other
Did firm fund its innovation activities from: Other
Did firm fund its innovation activities from: Other
From fiscal year 2010 thru 2012, did this establishment fund its innovation activities from any of the following sources:
549
-9
dk
-7
na
1
Yes
2
No
Received non-financial support from the government for inno.-rel. activities?
Received non-financial support from the government for inno.-rel. activities?
Received non-financial support from the government for inno.-rel. activities?
Received non-financial support from the government for inno.-rel. activities?
Received non-financial support from the government for inno.-rel. activities?
Between fiscal years 2010 and 2012, did this establishment receive any non-financial support from the government for innovation-related activities? (This includes training in the use of innovation equipment, assistance in research and product development, and assistance and training for marketing innovations)
549
-9
dk
1
Yes
2
No
Most important source of information
Most important source of information
Most important source of information
Most important source of information
Most important source of information
Thinking about innovation, which of the following is the most important source of information or ideas for any innovation activity for this establishment?
549
-9
dk
1
In-house R&D and personne
2
Recent hires from other firms
3
Knowledge from parent or another firm
4
Suppliers
5
Consultancy firms
6
Business associations and conferences/exhibits
7
Professional journals and trade publications
8
Products or services available in the market
9
Government ministries or programs
10
Universities and research institutes
11
Internet
12
Customer feedback
Did firm: Apply for a patent concerning a product innovation
Did firm: Apply for a patent concerning a product innovation
Did firm: Apply for a patent concerning a product innovation
Did firm: Apply for a patent concerning a product innovation
Did firm: Apply for a patent concerning a product innovation
From fiscal year 2010 thru 2012, did this establishment:
549
-9
dk
1
Yes
2
No
Did firm: Apply for a patent concerning a process innovation
Did firm: Apply for a patent concerning a process innovation
Did firm: Apply for a patent concerning a process innovation
Did firm: Apply for a patent concerning a process innovation
Did firm: Apply for a patent concerning a process innovation
From fiscal year 2010 thru 2012, did this establishment:
549
-9
dk
1
Yes
2
No
Did firm: Apply for a utility model
Did firm: Apply for a utility model
Did firm: Apply for a utility model
Did firm: Apply for a utility model
Did firm: Apply for a utility model
From fiscal year 2010 thru 2012, did this establishment:
549
-9
dk
1
Yes
2
No
Did firm: Register an industrial design
Did firm: Register an industrial design
Did firm: Register an industrial design
Did firm: Register an industrial design
Did firm: Register an industrial design
From fiscal year 2010 thru 2012, did this establishment:
549
-9
dk
1
Yes
2
No
Did firm: Apply for a trademark
Did firm: Apply for a trademark
Did firm: Apply for a trademark
Did firm: Apply for a trademark
Did firm: Apply for a trademark
From fiscal year 2010 thru 2012, did this establishment:
549
-9
dk
1
Yes
2
No
Did firm: Apply for a copyright
Did firm: Apply for a copyright
Did firm: Apply for a copyright
Did firm: Apply for a copyright
Did firm: Apply for a copyright
From fiscal year 2010 thru 2012, did this establishment:
549
-9
dk
1
Yes
2
No
Percentage of employees regularly using computers
Percentage of employees regularly using computers
Percentage of employees regularly using computers
Percentage of employees regularly using computers
Percentage of employees regularly using computers
I would like to ask you some questions about the use of computers and the internet in this establishment
Currently, what percentage of this establishment's employees regularly uses computers in their jobs, including management?
549
-9
dk
1
2
3
4
5
6
7
8
10
12
15
18
20
25
30
32
35
40
45
50
55
56
60
65
70
75
80
85
90
95
98
99
100
Did firm purchase or develop in-house any software?
Did firm purchase or develop in-house any software?
Did firm purchase or develop in-house any software?
Did firm purchase or develop in-house any software?
Did firm purchase or develop in-house any software?
From fiscal year 2010 thru 2012, did this establishment purchase or develop in-house any software, which was customized to meet its needs?
497
52
-9
dk
1
Yes
2
No
Sysmiss
Did firm have any employees entirely designated for IT?
Did firm have any employees entirely designated for IT?
Did firm have any employees entirely designated for IT?
Did firm have any employees entirely designated for IT?
Did firm have any employees entirely designated for IT?
From fiscal year 2010 thru 2012, did this establishment have any employees entirely designated for IT?
497
52
-9
dk
1
Yes
2
No
Sysmiss
Did firm use the services of an external computer/software consultant?
Did firm use the services of an external computer/software consultant?
Did firm use the services of an external computer/software consultant?
Did firm use the services of an external computer/software consultant?
Did firm use the services of an external computer/software consultant?
From fiscal year 2010 thru 2012, did this establishment use the services of an external computer consultant or software consultant?
497
52
-9
dk
1
Yes
2
No
Sysmiss
Total cost of external computer or software consultants
Total cost of external computer or software consultants
Total cost of external computer or software consultants
Total cost of external computer or software consultants
Total cost of external computer or software consultants
From fiscal year 2010 thru 2012, what was the total cost of these external computer consultant or software consultant?
140
409
-9
dk
None
3000
5000
10000
15000
20000
23000
25000
30000
35000
40000
42000
43200
50000
60000
65000
75000
80000
100000
105000
120000
140000
150000
180000
200000
210000
240000
250000
275000
300000
400000
500000
600000
800000
1000000
1200000
1500000
1600000
2000000
3000000
50000000
Sysmiss
Currently, does firm have an internet connection?
Currently, does firm have an internet connection?
Currently, does firm have an internet connection?
Currently, does firm have an internet connection?
Currently, does firm have an internet connection?
Currently, does this establishment have an internet connection?
549
-9
dk
1
Yes
2
No
Year the firm first obtain an internet connection
Year the firm first obtain an internet connection
Year the firm first obtain an internet connection
Year the firm first obtain an internet connection
Year the firm first obtain an internet connection
When did this establishment first obtain an internet connection?
431
118
-9
dk
1965
1978
1986
1989
1990
1992
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
Sysmiss
E-mail with clients and suppliers
E-mail with clients and suppliers
E-mail with clients and suppliers
E-mail with clients and suppliers
E-mail with clients and suppliers
Currently, does this establishment use the internet to conduct any of the following activities:
431
118
-9
dk
-7
na
1
Yes
2
No
Sysmiss
Internal communication amongst employees
Internal communication amongst employees
Internal communication amongst employees
Internal communication amongst employees
Internal communication amongst employees
Currently, does this establishment use the internet to conduct any of the following activities:
431
118
-9
dk
-7
na
1
Yes
2
No
Sysmiss
Online purchases of inputs or finished goods purchased to resell ha8c
Online purchases of inputs or finished goods purchased to resell ha8c
Online purchases of inputs or finished goods purchased to resell ha8c
Online purchases of inputs or finished goods purchased to resell ha8c
Online purchases of inputs or finished goods purchased to resell ha8c
Currently, does this establishment use the internet to conduct any of the following activities:
431
118
-9
dk
-7
na
1
Yes
2
No
Sysmiss
Online sales and order fulfillment
Online sales and order fulfillment
Online sales and order fulfillment
Online sales and order fulfillment
Online sales and order fulfillment
Currently, does this establishment use the internet to conduct any of the following activities:
431
118
-9
dk
-7
na
1
Yes
2
No
Sysmiss
Manage the inventory
Manage the inventory
Manage the inventory
Manage the inventory
Manage the inventory
Currently, does this establishment use the internet to conduct any of the following activities:
431
118
-9
dk
-7
na
1
Yes
2
No
Sysmiss
Marketing of products
Marketing of products
Marketing of products
Marketing of products
Marketing of products
Currently, does this establishment use the internet to conduct any of the following activities:
431
118
-9
dk
-7
na
1
Yes
2
No
Sysmiss
Do research and develop ideas on new products and services
Do research and develop ideas on new products and services
Do research and develop ideas on new products and services
Do research and develop ideas on new products and services
Do research and develop ideas on new products and services
Currently, does this establishment use the internet to conduct any of the following activities:
431
118
-9
dk
-7
na
1
Yes
2
No
Sysmiss
Day when the interview ends
Day when the interview ends
Day when the interview ends
Day when the interview ends
Day when the interview ends
549
1
31
Month when the interview ends
Month when the interview ends
Month when the interview ends
Month when the interview ends
Month when the interview ends
549
1
2
8
10
11
12
Year when the interview ends
Year when the interview ends
Year when the interview ends
Year when the interview ends
Year when the interview ends
549
2013
2014
Hour when the interview ends
Hour when the interview ends
Hour when the interview ends
Hour when the interview ends
Hour when the interview ends
549
8
9
10
11
12
13
14
15
16
17
18
19
Minutes when the interview ends
Minutes when the interview ends
Minutes when the interview ends
Minutes when the interview ends
Minutes when the interview ends
549
59
Main respondent: Position in the firm
Main respondent: Position in the firm
Main respondent: Position in the firm
Main respondent: Position in the firm
Main respondent: Position in the firm
549
13
ACCOUNTANT
ASSISTANT MANAGER
Accountant
Accountant Manager
Accountant.
Administration Manager
Administration manager
Administrator
Ass administrator/ Human Resource
Assistance accountant.
Assistant Director
Assistant Human resource
Assistant Manager
Attendant
BOOK KEEPER
Book Keeper
Business Partner
CEO
Cashier
Chef
Chief Accountant
Chief Accounting Officer
Chief accountant
Clerk
Co-Coordinator
Commercial Manager
Cost And Management Accountant
DIRECTOR
Depot Manager
Directing Manager
Director
Director.
Employee
Engineer
Executive Director
Factory Clerk
Factory Manager
Factory Unit Manager
Farm Manager
Finacial Controller
Finance & Hr Officer
Finance & logistic manager
Finance Administrator
Finance Manager
Financial Controller
Financial Accountant
Financial Controller
Financial Manager
Financial controller
Front Office Manager
General Manager
General manager
General manager.
HEAD DOCTOR
HEAD OF IT
Head Of Finance & Administration
Human Resource
Human Resource Manager
Human Resource Administrator
Human Resource Administrator.
Human Resource Assistant/Financial Manager
Human Resource Manager
Human Resource Personnel
Human Resources Manager
Human resource Manager
Human resource manager
I.T Manager
Information Communication Technology
Internal Auditor
MANAGER
Manager
Managing Director
Managing Director
Managing director
Marketing Manager
Office Sales Head
Operation Manager
Operations Manager
Operations manager
Owner
Owner/Director
Partner
Parts manager
Personel Manager
Personnel
Personnel Manager
Product Line Manager
Production Clerk
Production Manager
Production Supervisor
Proprietor
Pump Attendant
Receptionist
SECRETARY
Sales And Marketing Manager
Sales And Marketing Officer
Sales Clerk
Sales Executive
Sales Manager
Sales Personnel
Sales Representative
Sales representative
Secretary
Secretary Manager
Senior Accountant
Staff
Store clerc
Supervisor
Technical Manager
Technical Director
The Managing Director
Top Manager
Transport Manager
Workshop Manager
accountant
accounts administration manager
administrating accountant
administrator
adminstration and finance manager
adminstrator
assistant Administrator
attendant
brand manager
cashier.But on time been holding position of Manager.
chief accountant
director
field manager
finance manager
financial controller
general manager
junior manager
manager
managing director
mananging director
office manager
operation manager
operations manager
operations manager.
overal secretary
owner
owner and c.e.o
reservations manager
sales manager
secretary
systems engineer
Main respondent: Years with the firm
Main respondent: Years with the firm
Main respondent: Years with the firm
Main respondent: Years with the firm
Main respondent: Years with the firm
549
1
48
Main respondent: Gender
Main respondent: Gender
Main respondent: Gender
Main respondent: Gender
Main respondent: Gender
549
1
Male
2
Female
Second respondent: Position in the firm
Second respondent: Position in the firm
Second respondent: Position in the firm
Second respondent: Position in the firm
Second respondent: Position in the firm
20
ANN MWANGI
Accoutant
Cashier
Dickson Karanja
Director
JAMES NDEGWA
MANAGERESS
MARGRET WAMBUI
MARY WANGARI
Manager
Mary Zackary wawira
Peter sahani
Senior Human Resourse manqger.
assistant manager
director
operations manager
record keeper
senior recoder
Second respondent: Years with the firm
Second respondent: Years with the firm
Second respondent: Years with the firm
Second respondent: Years with the firm
Second respondent: Years with the firm
20
529
1
3
4
5
6
7
9
12
13
15
Sysmiss
Second respondent: Gender
Second respondent: Gender
Second respondent: Gender
Second respondent: Gender
Second respondent: Gender
20
529
1
Male
2
Female
Sysmiss
Third respondent: Position in the firm
Third respondent: Position in the firm
Third respondent: Position in the firm
Third respondent: Position in the firm
Third respondent: Position in the firm
1
director
Third respondent: Years with the firm
Third respondent: Years with the firm
Third respondent: Years with the firm
Third respondent: Years with the firm
Third respondent: Years with the firm
1
548
12
Sysmiss
Third respondent: Gender
Third respondent: Gender
Third respondent: Gender
Third respondent: Gender
Third respondent: Gender
1
548
1
Male
2
Female
Sysmiss
Interviewer comments
Interviewer comments
Interviewer comments
Interviewer comments
Interviewer comments
549
A Lot Of Interruption Due To Phone Calls.
All Was Ok Apart From Having To Pause The Interview Twice
At Last She Cooperated Very Well
Average
Co-Operative
Complains Of Current Business Environment Very Poor, Increase Of Taxes And Continuous Power Blackouts
Cooperative
Cooperative And Friendly
Cooperative Respondent
Cooperative but did not know the figures used in the establishment.
Don'T Have Internet Connection But Use Modems With Internet
Establishment Is Mainly A Retail Firm And Did Not Have Innovation.
Friendly
Gave me his time without complaining the questionnaire was too long
Good
He Declined To Give Any Information Concerning Money And Even Said Its A Company Policy And He Also Requested Me To Use The Company Phone Number And Not Mobile Number 0725447895 Which Is Personal
He Had To Call His Foreman To Do Some Explaining About Some Issues With The Gigs And Even Asked Him To Take Me To One Of The Gigs So To Understand What He Was Telling Me
He Said That From The Companies Rule They Don'T Give Money Figure To Outsiders Due Its A Private Company. There Were Also To Many Interruption From His Other Staff
He Talked About A New Machinery Called Wheel Balancing They Acquired It At The End Of 2012 And Started Using It This Year. He Was Helpful
He Was Busy But Interested .For This Establishment Been A Manufacturing Company They Have New Product Nearly Every Week. Its A Productive Establishment Having To Deal With Big Establishment .
He Was Composed
He Was Fast On A Hurry To Leave Then After Much Convincing That It Will Not Take Long He Agreed.
He Was Helpful. The New Product Takes 3 Years To Mature That'S Why We I Didn'T Identify The Total Sales Of The New Product. The Coffee Industry Is Really Going Down Due To Corruption From Cbk Especially And They Hope Things Will Change Because
He Was Very Busy Make Him Answering Questions Very Had But Still Answered Them.
He gave the mobile number of the compay and not personal.
He refused to give any information about money matters and even said that if i insist on money issues he will stop answering the rest of the question.
I Was Referred To The 2Nd Respondent Who Showed Less Concern But Later Cooperated Well
Insisted The Survey Was Not Of Any Importance To Him
Interview Successful.
Interview Was A Success
Interview Was Fine
Interview Was Successful
Interview Was Very Short As The Respondent Had Not Done Any Innovation.
Interview Was Very Successful
Interview Was Very Successful.
Interview Went On Just Fine
Interview Went Smoothly And Respondent Was Very Knowledgeable
Interview sucessfully.
It Does Not Manufacture But Assembles Generators From Overseas Countries. Respondent Very Cooperative. The Supplier Sent Somebody From Their Company To Come To Train The Staff At No Cost.
It Had A Few Interruption Either By Phone Or The Staffs But Still Was Successful
It Was Success Full But He Was In Abit Of Hurry To Go Somewhere And Also Kept Complaining Of Bad Road To That Place So He Wanted The Interview To End Quickly So As Not Get Late
It Was Successful
It Was Successful Though He Was In A Hurry To Go To A Meeting.
Its Was A Good Survey
Kept On Postponing The Interview Because She Was Busy
Lack Of Adequate Information
Manager And Assistant Were On A Business Trip Abroad
Mentioned That They Are Providing The Farmers With Fertilizers To Grow The Coffee Then When Coffee Is Paid They Deduct From Their Salaries
My Respondent Was Impatient But Friendly
No Challenges
No Comment
No Comments
No Comments The Interview Had A Good Flow
No New Or Improved Product Or Services Done Last 3 Yrs.
No Problems At All
No Problems Encountered During The Interview
No Problems Encountered In The Interview
No comments
No problems
None
None It Was Successful
None Just Several Appointment
None The Director Was Very True And Most Of The Time Refer From Records-Landline 0572022896/2023308
None Very successful
None,was cooperative though towards the end was impatient
None.
Not Aware Of Most Money Tally Figures
Not Willing To Disclose Information
Not given enough time and appeared to be descreit
Not so cooperative and request not to be interviewed again,no innovation in the establishment.
Refused To Provide Cell Phone Number Only Gave Office Number Which Are 57)2020660-0733638370-0770304072
Refused To Respond To Some Questions On Finances E.G. Annual Turn Over.
Regular Interferences By Employees
Responded understood the concept of the questionare well.
Respondent Commented That Questionnaire Was Mainly Tailored For Manufacturing Companies
Respondent Complained About Business Being Too Slow And Thus Lacking Enough Funds For Any Form Of Innovation.
Respondent Cooperative
Respondent Cooperative.
Respondent Insisted On Seeing Introduction Letter And Communication From Ktda To Allow Him Give Out Information
Respondent Kept Referring To Head Office Nairobi For Most Of The Questions.
Respondent Refused To Give Any Monetary Figures
Respondent Very Busy In Calls And Walk In Customers But Very Cooperative Though Took A Bit Longer.
Respondent Very Cooperative
Respondent Was Attending A Meeting
Respondent Was Hostile But Cooperative And This May Have Had An Influence On His Responses
Respondent Was In A Hurry
Respondent Was Of Asian Origin And His English Was Not So Good And Was Pretty Hard To Hear Some Words. He Was Also Very Sensitive In Disclosing Money Matters But Interview Was Completed.
Respondent Was Rude But Later Cooperated
Respondent Was Very Busy But At Last Managed To Give Interview In The Afternoon
Respondent cooperative
Respondent cooperative.
Respondents Hide Information. Because Not Mandated To Disclose Companies Information
Respondents Not Sure Of His Answers.....
Road Terrain To The Firm Is Terrible
She Can'T Give Money Information Because Not Authorized By The Company.
She Very Cooperative Though She Said It Must Be Rushed Due To Time And Her Work Schedule
She Was In A Hurry To Finish Up With Me And Wasn'T Happy Us Visiting Again
She Was Open Minded And Really Nice To Talk To
She was happy to see me again and hoped that this survey will be of help .She has only sold two cars since we visited ,reduced her number of employs and the size of her office .The new thing they have is good looking stickers for the cars and m
She was helpful ,glad to have us again.
Some Phone And Other Staff Interruption But Everything Else Very Perfect
Successful
Successful Complete Interview
Successful.
Sucessful
The Company Changed Their Name From Protex To New Wide Garmets
The Contact Person Referred Me To A Second Person Who Is The Head Accountant
The Contact Person Referred Me To Second Person Who Is The Head Accountant
The Establishment Changed Hands And The New Owners Changed Almost Every Thing From The Name To The Staffs I.E. There Are 36 Staffs Now And It Called Jamia Central Hotel Which Is Under New Management Since December 2012
The Establishment Have Applied For Internet Connection But There Is Poor Network Connection In The Building Which Makes Difficulty For The Firm To Use The Service
The Establishment Is A Government Parastatal And Most Of The Policies Are Formulated By The Government
The Factory Is Under The Same Manager As Rumukia Farmers Coop Society
The Firm Has Not Done Any Innovation.
The Interview Was Short He Didn'T Have Much To Say On Innovation And He Wants A Feedback On The Survey
The Interview Was Successful
The Machine Was Purchased From Abroad So He'S Not Aware Of The Cost...
The Manager And His Deputy Were On Leave
The Manager Had To Leave On An Emergency But He Delegated To His Deputy Who Was Also Capable Of Answering The Questions
The Manager Was Not Available At The Factory On My Arrival
The New Product Is Yet To Mature And Be Processed To Be In The Market That'S Why We Couldn'T Come Up With The Total Percentage Sale Of The New Product .Apart From That The Lady Was Welcoming And Coffee Farmers Seems To Have The Same Problem Of
The Only Manager Thing They Did Was Change The Bottles Of The Sprays In Terms Of Shape And Appearance. He Was Patient And Welcomed Us Again
The Petrol Station Was Not Operating Since It Was Under Renovation
The Responded Was Very Cooperative
The Respondent Complained About High Taxes When Importing Goods
The Respondent Cooperated Well.
The Respondent Gave It All, Cooperative And Smart No Problem.
The Respondent Insists Of No Innovation Made In The Establishment. Good Respondent.
The Respondent Is The Supervisor Hence Not Knowledgeable Of All Finance Details
The Respondent Was Cooperative
The Respondent Was Cooperative And Attentive
The Respondent Was Friendly And Cooperative
The Respondent Was Happy To See Me Again .They Would Have Loved To Have Innovation In All Those Areas But Finance Is A Big Obstacle Coursing Zero Growth
The Respondent Was Happy We Visited Again
The Respondent Was Impatient
The Respondent Was Keen And Cooperative
The Respondent Was Very Friendly And Cooperative
The Respondent Was Very Welcoming And Gave Correct Information
The Tel No Is 2220049. Refused To Give Mobile No.
The establishment has not done any innovations
The respondent want to open other businesses and no innovation has been done in the establishment.
The responted asked goverment to allow many investors to come and invest in kenya
The responted complained about high charges on VAT imposed by Goverment
The responted gave very detailed information.
There Is No Innovation Done In The Establishment And Things Are Just The Same.
There Is No Innovations In The Establishment, The Respondent Was Fantastic.
They Get Short Term Leases So Its Hard For Them To Keep U The Business And The Landlord Wants To Sell The Building
They Have Introduced An Etr Machine Which Is An Innovation For 2013
They Haven'T Had Any Innovation Because They Are Shutting Down The Firm. Manufacturing In Kenya Is Becoming Uncondusive For This Particular Industry Its Shrinking Because Of The Second Hand Clothes ,Importation Of Ready Made Garments, Export Ma
They Recently Opened Another Firm, Gave More Time For The Interview.
This Firm Has Been Closed For One Year And Have Just Been Reopened And Now Its When They Are Renovating The Slaughter House That.This The Reason Why They Didn'T Have Any Innovation Between 2010-2012
Too Fast While Responding, Already Formed An Opinion That The Questionnaire Was Very Long Hence He Responded Very Fast
Verry cooperative
Very Attentive And Cooperative
Very Co-Operative No Problem Experienced
Very Cooperative But The Business Is Down
Very Cooperative Respondent
Very Genuine, Most Of Figures He Referred From Company Records, Very Patient & Attentive
Very Interactive Respondent.
Very Much Unwilling To Participate
Very Success Full
Very cooperative
Very cooperative and innovation done so far.
Was Cooperative Complained That He Was Busy At The Start But Cooperated Till The End Of Interview
Was Glad We Visited And He Just Mentioned At The End Of The Survey That Most Of The Innovative Product They Had Was Completely New In The Market
Was In A Hurry And Wanted The Interview To Be As Fast As Possible
Was In A Hurry, Was Responding Un-Interrupted So I Tried To Control
Was Interrupted By Customers
Was cooperative and patient though complaint that most questions are targeting manufactures/producers and with them they dont manufacture anything
Welcoming
Went There Several Times Before L Got The Feedback
a very coperative asian ive ever meet,coperated so well
after several attempt he finally agreed and comperated well
bussiness is down i have even chased some employees
finally succesful after several attempts ,respondend cooperated very well
firm has not done any innovation as it is mainly a retail firm
good respodent.
he didnt have much to offer on the topic
he was very coperative but there were few phone interuption
he would like a feed back of both studies
i went there more the three times to get to do that interview he was very busy every day i went there
interview was good and respondent was very interested
interview was succesful
interview was succesful but the manager complained of harsh economic times and lack of goverment support and unfair competition from chinese goods and they contemplating on shutting down.
interview was succesfull
interview went on just fine
interview went on smoothly but the respondent had only two yrs with the firm
introduced ETR machine in 2013
no comment
no comments
no inovation and they are hardware dealers dealing with construction material
no problem occurred
no problems occurred it was successful
none
none just additional number-0723827968
none looked genuine,reffered mostly from firm's records
nothing extra ordinary occured
nothing yas affected the accuracy of this interview
refused to give out his number and instead gave the number of the manager
respondent was very coperative and had good knowledge of firms opperations
respondent was very busy and there was alot of interruptions but we managed to finish the interview
succefull but heard so many stories to tell i had to find a way of cutting him short he also said that the establishment was started in the year 1996 and not 1986
successful
the contact manager is deceased
the contact person is deceased
the interview was successful
the interview went well and was successful
the man was so troublesome.Was not ready to give out his name,so harrassing and in hurry.
the place was so noisy,but never affected the result.
the trademark has been changed this year
there were some interuption from customer who came for there phone repairs. They work with huawei phone manufacturers so the training in the company is always done by huawei company for free
they did trainnig but the parent company took the expenses
very comperative and welcoming
very cooperative
very cooperative and have innovation for 2013 .Bought another petrol station just next to the establishment
very cooperative,and no inventions in the establishment,for more information they want the head office in Nairobi to answer.
very cooperative,have innovation for 2013 introduction of D.Light
very good and willing to participate respondent
very honest and hewants a feed back of the study and you should also let him know how he could improve his business
very welcoming and cooporative
was in a hurry and to try by all means to control him
was patient and cooperative.The establishment has a new name.."Ganiz" previously New Al-Hussein Cafe
we trade our products to sugar companies and they are not doing well,china is also producing the product on a cheaper price so no solution but to close down
well versed with the companys information
Country Code
Country Code
Country Code
Country Code
Country Code
549
16
Ghana
35
Tanzania
36
Uganda
40
Zambia
94
Kenya
In Last Fiscal Year, What Were This Establishment’S Total Annual Sales?
In Last Fiscal Year, What Were This Establishment’S Total Annual Sales?
In Last Fiscal Year, What Were This Establishment’S Total Annual Sales?
In Last Fiscal Year, What Were This Establishment’S Total Annual Sales?
In Last Fiscal Year, What Were This Establishment’S Total Annual Sales?
549
-9
DK
150000
170000
250000
300000
306415
310000
360000
400000
500000
700000
985000
1000000
1080000
1200000
1500000
1800000
1900000
2000000
2500000
2600000
2769069
3000000
3600000
3650000
3800000
4000000
4860000
4890000
5000000
5100000
5445600
5700000
6000000
6018524
6120000
6200000
6246355
6320000
6500000
7000000
7022405
7194296
7200000
7255600
8000000
8375493
8400000
8500000
8630000
8784000
9000000
9562500
9578949
9605350
9635600
10000000
10100000
10655000
11000000
11360000
11620035
12000000
12263000
13000000
13117528
13399311
14000000
14750000
14889780
15000000
16000000
17000000
17053908
18000000
20000000
24000000
24546000
24650250
24836587
25000000
26000000
27000000
27500000
28000000
28800000
30000000
30400000
33000000
35000000
35926504
38000000
40000000
45000000
48000000
50000000
54000000
55000000
56145800
58000000
60000000
60566000
63000000
64680000
65000000
65800250
70000000
72000000
75000000
79642300
80000000
85641237
87000000
90000000
92814221
96000000
100000000
106000000
108000000
120000000
120375005
121000000
127691000
132000000
140000000
144000000
150000000
151000000
157000000
160000000
170000000
175800003
180000000
200000000
217500000
218000000
230000000
240000000
240560200
240844871
249954253
250000000
264000000
300000000
301251214
302145400
305000000
312000000
320000000
321000000
336000000
338146477
340000000
350000000
360000000
382000000
396000000
400000000
421000000
450000000
480000000
500000000
560000000
564480000
600000000
650000000
680000000
700000000
750000000
800000000
850000000
900000000
953000000
956300000
1000000000
1200000000
1300000000
1600000000
1621300165
1700000000
1880000000
2000000000
2100000000
2380343610
2500000000
3000000000
3300000000
3450000000
3500000000
4000000000
4200000000
5000000000
5800000000
6000000000
10000000000
13000000000
14000000000
16000000000
20000000000
25000000000
50000000000
55000000000
80000000000
120000000000
What Were the Establishment Sales 3 years ago (FY 2009)
What Were the Establishment Sales 3 years ago (FY 2009)
What Were the Establishment Sales 3 years ago (FY 2009)
What Were the Establishment Sales 3 years ago (FY 2009)
What Were the Establishment Sales 3 years ago (FY 2009)
549
-9
DK
-7
If establishment was not in business three years ago
50000
70000
90000
100000
120000
200000
250000
300000
330000
500000
569931
800000
1000000
1200000
1203991
1260000
1380088
1400000
1500000
1800000
2200000
2400000
2500000
2800000
3000000
3400000
3500000
3600000
3800000
4000000
4200000
4500000
4600000
4830763
5000000
5100000
5200000
5400000
5840000
6000000
6500000
6582270
6900000
7000000
7500000
8000000
8200000
8213507
8500000
9000000
9800000
10000000
10044127
11000000
11500000
12000000
13000000
13200000
14000000
15000000
15171664
15300000
15360000
15600000
16000000
16500000
18000000
19000000
20000000
22000000
23000000
23582888
24000000
25000000
25200000
26000000
26200000
28000000
28409365
28800000
30000000
30189577
31000000
32000000
32877087
33000000
35000000
36000000
38000000
39000000
39400000
40000000
45000000
46000000
48000000
50000000
52000000
52725000
55807500
56000000
60000000
62000000
65000000
68000000
69536214
70000000
70289955
72000000
75000000
75901000
78200000
80000000
82000000
87000000
90000000
93000000
94000000
95000000
96000000
100000000
105000000
108000000
110000000
120000000
120375005
125000000
130000000
135000000
140000000
142000000
144000000
150000000
152000000
155588000
160000000
162000000
163357795
165000000
170000000
172000000
180000000
190000000
193000000
195200000
200000000
205000000
207000000
210000000
220000000
225000000
240000000
247000000
250000000
252000000
260000000
270000000
280000000
284000000
285000000
300000000
320000000
335000000
350000000
358000000
360000000
380000000
400000000
420000800
450000000
471000000
480000000
500000000
503000000
510000000
518423392
540000000
600000000
700000000
720000000
750000000
800000000
801114313
831689329
850000000
900000000
937000000
1000000000
1006000000
1028000000
1100000000
1300000000
1350000000
1400000000
1500000000
1600000000
1621300165
1693440000
1700000000
1703339985
1800000000
2000000000
2090600000
2500000000
2600000000
2800000000
2966000000
3000000000
3200000000
3600000000
5000000000
5506600650
5600000000
6000000000
7500000000
8000000000
8600000000
9000000000
10000000000
12000000000
14000000000
15000000000
16400000000
36000000000
100000000000
120000000000
Num. Permanent, Full-Time Employees At End Of Last Fiscal Year
Num. Permanent, Full-Time Employees At End Of Last Fiscal Year
Num. Permanent, Full-Time Employees At End Of Last Fiscal Year
Num. Permanent, Full-Time Employees At End Of Last Fiscal Year
Num. Permanent, Full-Time Employees At End Of Last Fiscal Year
549
-9
DK
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
30
31
32
33
34
35
36
37
38
39
40
42
43
45
46
50
51
52
53
54
55
56
60
61
65
68
70
72
75
76
78
80
82
83
84
90
95
98
100
102
105
106
110
114
115
120
122
123
130
135
145
150
158
160
178
180
195
200
210
216
217
220
230
237
250
260
265
289
300
315
335
340
350
400
500
540
600
650
750
956
1000
1360
2200
5500
Num. Permanent, Full-Time Employees At End Of 3 Fiscal Years Ago
Num. Permanent, Full-Time Employees At End Of 3 Fiscal Years Ago
Num. Permanent, Full-Time Employees At End Of 3 Fiscal Years Ago
Num. Permanent, Full-Time Employees At End Of 3 Fiscal Years Ago
Num. Permanent, Full-Time Employees At End Of 3 Fiscal Years Ago
549
-9
DK
-7
If establishment was not in business three years ago
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
30
31
32
33
34
35
36
37
38
39
40
42
43
45
46
47
48
50
51
52
55
56
60
62
65
66
68
70
73
78
80
83
84
85
87
89
90
92
94
95
99
100
105
106
108
110
115
120
126
130
140
147
150
158
160
180
190
200
210
224
230
240
250
260
270
272
300
330
335
340
350
400
500
580
700
750
950
1000
1200
1300
1700
2000