DDI_AZE_2013_ES_v01_M_WB Development Data Group 2014-04-07 NADA v01 (April 2014) Enterprise Survey 2013 ES 2013 AZE_2013_ES_v01_M World Bank European Bank for Reconstruction and Development NADA World Bank European Bank for Reconstruction and Development Enterprise Analysis Unit Enterprise Survey [en/oth] The Enterprise Survey is a firm-level survey of a representative sample of an economy's private sector. Firm-level surveys have been conducted since 1998 by different units within the World Bank. Since 2005-06, most data collection efforts have been centralized within the Enterprise Analysis Unit. The Enterprise Surveys are conducted across all geographic regions and cover small, medium, and large companies. The surveys are administered to a representative sample of firms in the non-agricultural formal private economy. Data is used to create indicators that benchmark the quality of the business and investment climate across countries. v01 This survey was conducted in Azerbaijan between February 2013 and August 2013 as part of the fifth round of the Business Environment and Enterprise Performance Survey (BEEPS V), a joint initiative of the World Bank Group and the European Bank for Reconstruction and Development. The objective of the survey is to obtain feedback from enterprises on the state of the private sector as well as to help in building a panel of enterprise data that will make it possible to track changes in the business environment over time, thus allowing, for example, impact assessments of reforms. Through interviews with firms in the manufacturing and services sectors, the survey assesses the constraints to private sector growth and creates statistically significant business environment indicators that are comparable across countries. The standard Enterprise Survey topics include firm characteristics, gender participation, access to finance, annual sales, costs of inputs/labor, workforce composition, bribery, licensing, infrastructure, trade, crime, competition, capacity utilization, land and permits, taxation, informality, business-government relations, innovation and technology, and performance measures. Over 90% of the questions objectively ascertain characteristics of a country's business environment. The remaining questions assess the survey respondents' opinions on what are the obstacles to firm growth and performance. In 2011, the innovation module was added to the standard set of Enterprise Surveys questionnaires to examine in detail how introduction of new products and practices influences firms' performance and management. Azerbaijan National Regions covered are selected based on the number of establishments, contribution to employment, and value added. In most cases these regions are metropolitan areas and reflect the largest centers of economic activity in a country. The primary sampling unit of the study is an establishment. An establishment is a physical location where business is carried out and where industrial operations take place or services are provided. A firm may be composed of one or more establishments. For example, a brewery may have several bottling plants and several establishments for distribution. For the purposes of this survey an establishment must make its own financial decisions and have its own financial statements separate from those of the firm. An establishment must also have its own management and control over its payroll. The whole population, or universe of the study, is the non-agricultural economy. It comprises: all manufacturing sectors according to the group classification of ISIC Revision 3.1: (group D), construction sector (group F), services sector (groups G and H), and transport, storage, and communications sector (group I). Note that this definition excludes the following sectors: financial intermediation (group J), real estate and renting activities (group K, except sub-sector 72, IT, which was added to the population under study), and all public or utilities-sectors. Sample survey data [ssd] The scope of the study includes: - Characteristics of Establishment; - Infrastructure and Services; - Sales and Supplies; - Degree of Competition; - Innovation; - Land and Permits; - Crime; - Finance; - Business-Government Relations; - Use of Consulting Services; - Labor; - Business Environment; - Performance; - Expectations; - Perceptions of Obstacles. IPSOS The sample for Azerbaijan ES was selected using stratified random sampling. Three levels of stratification were used in this country: industry, establishment size, and region. Industry stratification was designed in the way that follows: the universe was stratified into one manufacturing industry, and two service industries (retail, and other services). Size stratification was defined following the standardized definition for the rollout: small (5 to 19 employees), medium (20 to 99 employees), and large (more than 99 employees). For stratification purposes, the number of employees was defined on the basis of reported permanent full-time workers. This seems to be an appropriate definition of the labor force since seasonal/casual/part-time employment is not common practice, apart from the construction and agriculture sectors which are not included in the survey. Regional stratification was defined in 4 regions (city and the surrounding business area) throughout Azerbaijan. The sample frame used for the survey in Azerbaijan was from the Statistical Committee of Azerbaijan. The enumerated establishments were used as the frame for the selection of a sample with the aim of obtaining interviews at 360 establishments with five or more employees. Given the impact that non-eligible units included in the sample universe may have on the results, adjustments may be needed when computing the appropriate weights for individual observations. The percentage of confirmed non-eligible units as a proportion of the total number of sampled establishments contacted for the survey was 4.4% (75 out of 1,708 establishments). Face-to-face [f2f] Three different versions of the questionnaire were used. The basic questionnaire, the Core Module, includes all common questions asked to all establishments from all sectors. The second expanded variation, the Manufacturing Questionnaire, is built upon the Core Module and adds some specific questions relevant to manufacturing sectors. The third expanded variation, the Retail Questionnaire, is also built upon the Core Module and adds to the core specific questions. Private contractors conduct the Enterprise Surveys on behalf of the World Bank. Due to sensitive survey questions addressing business-government relations and corruption-related topics, private contractors are preferred over any government agency or an organization/institution associated with government, and are hired by the World Bank to collect the data. The Enterprise Surveys are usually implemented following a two-stage procedure. In the first stage, a screener questionnaire is applied over the phone to determine eligibility and to make appointments; in the second stage, a face-to-face interview takes place with the manager, owner or director of each establishment. All Enterprise Surveys are conducted in local languages. Complete information regarding the sampling methodology, sample frame, weights, response rates, and implementation can be found in "Description of Kyrgyz Republlic ES 2013 Implementation." For some units it was impossible to determine eligibility because the contact was not successfully completed. Consequently, different assumptions as to their eligibility result in different universe cells' adjustments and in different sampling weights. Three sets of assumptions were considered: a- Strict assumption: eligible establishments are only those for which it was possible to directly determine eligibility. b- Median assumption: eligible establishments are those for which it was possible to directly determine eligibility and those that rejected the screener questionnaire or an answering machine or fax was the only response. Median weights are used for computing indicators on the www.enterprisesurveys.org website. c- Weak assumption: in addition to the establishments included in points a and b, all establishments for which it was not possible to finalize a contact are assumed eligible. This includes establishments with dead or out of service phone lines, establishments that never answered the phone, and establishments with incorrect addresses for which it was impossible to find a new address. Note that under the weak assumption only observed non-eligible units are excluded from universe projections. Data entry and quality controls are implemented by the contractor and data is delivered to the World Bank in batches (typically 10%, 50% and 100%). These data deliveries are checked for logical consistency, out of range values, skip patterns, and duplicate entries. Problems are flagged by the World Bank and corrected by the implementing contractor through data checks, callbacks, and revisiting establishments. Survey non-response must be differentiated from item non-response. The former refers to refusals to participate in the survey altogether whereas the latter refers to the refusals to answer some specific questions. Enterprise Surveys suffer from both problems and different strategies were used to address these issues. Item non-response was addressed by two strategies: a- For sensitive questions that may generate negative reactions from the respondent, such as corruption or tax evasion, enumerators were instructed to collect the refusal to respond as a different option from don’t know. b- Establishments with incomplete information were re-contacted in order to complete this information, whenever necessary. Survey non-response was addressed by maximizing efforts to contact establishments that were initially selected for interview. Attempts were made to contact the establishment for interview at different times/days of the week before a replacement establishment (with similar strata characteristics) was suggested for interview. Survey non-response did occur but substitutions were made in order to potentially achieve strata-specific goals. The number of contacted establishments per realized interview was 0.22. This number is the result of two factors: explicit refusals to participate in the survey, as reflected by the rate of rejection (which includes rejections of the screener and the main survey) and the quality of the sample frame, as represented by the presence of ineligible units. The number of rejections per contact was 0.04. Confidentiality of the survey respondents and the sensitive information they provide is necessary to ensure the greatest degree of survey participation, integrity and confidence in the quality of the data. Surveys are usually carried out in cooperation with business organizations and government agencies promoting job creation and economic growth, but confidentiality is never compromised. The use of the datasets must be acknowledged using a citation which would include: - the identification of the Primary Investigator (including country name); - the full title of the survey and its acronym (when available), and the year(s) of implementation; - the survey reference number; - the source and date of download (for datasets disseminated online). Example: World Bank, European Bank for Reconstruction and Development. Azerbaijan Enterprise Survey (ES) 2013, Ref. AZE_2013_ES_v01_M. Dataset downloaded from [URL] on [date]. The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. Azerbaijan-2013-full data 390 391 WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID 390 529491 529880 390 650001627 65011533358 -9 Don't know -8 Refusal -7 Does not apply Questionnaire module Questionnaire module Questionnaire module Questionnaire module Questionnaire module CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 390 1 Manufacturing 2 Retail 3 Core Country code Country code Country code Country code Country code CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 390 41 Bulgaria 44 Albania 46 Croatia 50 Belarus 51 Georgia 52 Tajikistan 53 Turkey 54 Ukraine 55 Uzbekistan 59 Poland 60 Romania 61 Serbia 62 Kazakhstan 63 Moldova 64 Bosnia-Herzegovina 65 Azerbaijan 66 Macedonia 67 Armenia 68 Kyrgyzstan 69 Mongolia 70 Estonia 71 Kosovo 72 Czech Republic 73 Hungary 74 Latvia 75 Lithuania 76 Slovakia 77 Slovenia 80 Montenegro Interview language Interview language Interview language Interview language Interview language CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 390 1 Local language 2 Russian Sampling region Sampling region Sampling region Sampling region Sampling region CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 390 1 Baku & Apsheronski 2 Aranski & Gorno-Shirvanski 3 Giandja-Kazakhski & Sheki-Zakatalski 4 Lenkoranski & Kuba-Khachmazski Screener region Screener region Screener region Screener region Screener region CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 390 1 Baku & Apsheronski 2 Aranski & Gorno-Shirvanski 3 Giandja-Kazakhski & Sheki-Zakatalski 4 Lenkoranski & Kuba-Khachmazski Official capital city? Official capital city? Official capital city? Official capital city? Official capital city? CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Is this city the official capital city? 390 1 Yes 2 No Main business city? Main business city? Main business city? Main business city? Main business city? CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Is this city the main business city? 390 1 Yes 2 No Size of locality Size of locality Size of locality Size of locality Size of locality CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 390 2 City with population over 1 million 3 Over 250.000 to 1 million 4 50.000 to 250.000 5 Less than 50.000 Industry sampling sector Industry sampling sector Industry sampling sector Industry sampling sector Industry sampling sector CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 390 15 Food 16 Tobacco products 17 Textiles 18 Garments 19 Tanning & leather 20 Wood 21 Paper & paper products 22 Publishing_ printing and recorded media 23 Coke & refined petroleum 24 Chemicals 25 Plastics & rubber 26 Non metallic mineral products 27 Basic metals 28 Fabricated metal products 29 Machinery and equipment 30 Office machinery 31 Electronics 32 Communication equipment 33 Precision instruments 34 Motor vehicles 35 Other transport equipment 36 Furniture 37 Recycling 45 Construction 50 Services of motor vehicles 51 Wholesale 52 Retail 55 Hotel and restaurants 60 Transport 63 Supporting transport activities 64 Post and telecommunications 72 it Industry screener sector Industry screener sector Industry screener sector Industry screener sector Industry screener sector CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 390 15 Food 16 Tobacco products 17 Textiles 18 Garments 19 Tanning & leather 20 Wood 21 Paper & paper products 22 Publishing_ printing and recorded media 23 Coke & refined petroleum 24 Chemicals 25 Plastics & rubber 26 Non metallic mineral products 27 Basic metals 28 Fabricated metal products 29 Machinery and equipment 30 Office machinery 31 Electronics 32 Communication equipment 33 Precision instruments 34 Motor vehicles 35 Other transport equipment 36 Furniture 37 Recycling 45 Construction 50 Services of motor vehicles 51 Wholesale 52 Retail 55 Hotel and restaurants 60 Transport 63 Supporting transport activities 64 Post and telecommunications 72 it Sector match between screener information and sample frame Sector match between screener information and sample frame Sector match between screener information and sample frame Sector match between screener information and sample frame Sector match between screener information and sample frame CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Sector match between screener information and sample frame 390 1 Yes_ screener and sample frame info match 2 No_ screener and sample frame do not match but establishment still does activities which match sample frame 3 No_ does not match Sampling size Sampling size Sampling size Sampling size Sampling size CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 390 Micro<5 1 Small >=5 and <=19 2 Medium >=20 and <=99 3 Large >=100 Screener size Screener size Screener size Screener size Screener size CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 390 Micro<5 1 Small >=5 and <=19 2 Medium >=20 and <=99 3 Large >=100 Establishment part of a larger firm? Establishment part of a larger firm? Establishment part of a larger firm? Establishment part of a larger firm? Establishment part of a larger firm? CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 390 1 Yes 2 No_ a firm on its own Number of establishments that form the firm Number of establishments that form the firm Number of establishments that form the firm Number of establishments that form the firm Number of establishments that form the firm CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 20 370 -9 Don't know -8 Refusal -7 Does not apply 2 3 4 5 6 7 10 12 21 30 Sysmiss Type of establishment Type of establishment Type of establishment Type of establishment Type of establishment CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Type of establishment 20 370 -7 DOES NOT APPLY 1 HQ without production and/or sales in this location 2 HQ with production and/or sales in this location 3 Establishment physically separated from HQ and other establishments of the same firm 4 Establishment physically separated from HQ but with other establishments of the same firm Sysmiss Establishment's financial statements prepared separately from HQ statements Establishment's financial statements prepared separately from HQ statements Establishment's financial statements prepared separately from HQ statements Establishment's financial statements prepared separately from HQ statements Establishment's financial statements prepared separately from HQ statements CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 20 370 -7 DOES NOT APPLY 1 Yes 2 No Sysmiss Establishment's fin. statements prepared separately from other establishmen Establishment's fin. statements prepared separately from other establishmen Establishment's fin. statements prepared separately from other establishmen Establishment's fin. statements prepared separately from other establishmen Establishment's fin. statements prepared separately from other establishmen CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 20 370 -7 DOES NOT APPLY 1 Yes 2 No Sysmiss a10. Establishment's fin. statements prepared separately from other establishments If HQ If HQ If HQ If HQ If HQ CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 20 370 -7 DOES NOT APPLY 1 Yes 2 No Sysmiss Number of establishments included in the financial statements kept in HQ Number of establishments included in the financial statements kept in HQ Number of establishments included in the financial statements kept in HQ Number of establishments included in the financial statements kept in HQ Number of establishments included in the financial statements kept in HQ CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Number of establishments - counting the headquarters - included in the financial statements kept in HQ 20 370 -9 Don't know -8 Refusal -7 Does not apply 2 3 4 5 6 7 10 12 21 Sysmiss Inteviewer number Inteviewer number Inteviewer number Inteviewer number Inteviewer number CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Interviewer code 390 -9 Don't know -8 Refusal -7 Does not apply 1 7 10 11 12 13 16 17 18 19 20 21 27 28 33 40 47 48 49 50 60 70 71 73 75 77 90 100 107 109 110 111 112 113 114 115 116 117 118 119 120 121 aSupervisor number aSupervisor number aSupervisor number aSupervisor number aSupervisor number CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Supervisor code 390 -9 Don't know -8 Refusal -7 Does not apply 49 100 Time face-to-face main interview starts: Day Time face-to-face main interview starts: Day Time face-to-face main interview starts: Day Time face-to-face main interview starts: Day Time face-to-face main interview starts: Day CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Date face-to-face interview begins: Day (dd) 390 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Time face-to-face main interview starts: Month Time face-to-face main interview starts: Month Time face-to-face main interview starts: Month Time face-to-face main interview starts: Month Time face-to-face main interview starts: Month CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Date face-to-face interview begins: Month (mm) 390 -9 Don't know -8 Refusal -7 Does not apply 2 3 4 5 6 7 8 Time face-to-face main interview starts: Year Time face-to-face main interview starts: Year Time face-to-face main interview starts: Year Time face-to-face main interview starts: Year Time face-to-face main interview starts: Year CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Date face-to-face interview begins: Year (yyyy) 390 -9 Don't know -8 Refusal -7 Does not apply 2013 Time face-to-face main interview starts: Hour Time face-to-face main interview starts: Hour Time face-to-face main interview starts: Hour Time face-to-face main interview starts: Hour Time face-to-face main interview starts: Hour CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Time face-to-face interview begins: Hour (00 to 23) 390 -9 Don't know -8 Refusal -7 Does not apply 9 10 11 12 13 14 15 16 17 18 19 20 Time face-to-face main interview starts: Minutes Time face-to-face main interview starts: Minutes Time face-to-face main interview starts: Minutes Time face-to-face main interview starts: Minutes Time face-to-face main interview starts: Minutes CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Time face-to-face interview begins: Minutes (00 to 59) 390 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 10 11 14 15 16 17 18 20 22 23 25 26 28 30 35 36 40 42 45 46 48 50 52 53 55 56 58 Firm's current legal status Firm's current legal status Firm's current legal status Firm's current legal status Firm's current legal status 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING. The goal of this survey is to gather information and opinions about the investment climate in this country. Ultimately, the information gathered here will help to develop new policies and programs that enhance employment and economic growth. The information obtained here will be held in the strictest confidentiality. Neither your name nor the name of your business will be used in any document based on this survey. 2) READ OUT THE FOLLOWING INTRODUCTORY SENTENCE ONLY IF A7 = 1 (yes): The first few questions apply to the firm which your establishment is part of. 3) SHOW CARD What is this firm‘s current legal status? If answer is 3 then SKIP TO B.2 390 -9 Don't know -8 Refused 1 Shareholding company with shares traded in the stock market 2 Shareholding company with non-traded shares or shares traded privately 3 Sole proprietorship 4 Partnership 5 Limited partnership 6 Other_ SPONTANEOUS - please specify Firm's current legal status (Other) Firm's current legal status (Other) Firm's current legal status (Other) Firm's current legal status (Other) Firm's current legal status (Other) What is this firm's current legal status? % of this firm owned by the largest owner(s) % of this firm owned by the largest owner(s) % of this firm owned by the largest owner(s) % of this firm owned by the largest owner(s) % of this firm owned by the largest owner(s) What percent of this firm does the largest owner or owners own? 390 -9 Don't know -8 Refused 51 90 93 95 100 % owned by private domestic individuals % owned by private domestic individuals % owned by private domestic individuals % owned by private domestic individuals % owned by private domestic individuals SHOW CARD What percent of this firm is owned by each of the following: Private domestic individuals, companies or organizations 390 -9 Don't know -8 Refused 100 % owned by private foreign individuals % owned by private foreign individuals % owned by private foreign individuals % owned by private foreign individuals % owned by private foreign individuals SHOW CARD What percent of this firm is owned by each of the following: Private foreign individuals, companies or organizations 390 -9 Don't know -8 Refused % owned by Government/State % owned by Government/State % owned by Government/State % owned by Government/State % owned by Government/State SHOW CARD What percent of this firm is owned by each of the following: Government/State IF 100% TERMINATE 390 -9 Don't know -8 Refused % owned by Other % owned by Other % owned by Other % owned by Other % owned by Other SHOW CARD What percent of this firm is owned by each of the following: Other 390 -9 Don't know -8 Refused Amongst the owners of the firm Amongst the owners of the firm Amongst the owners of the firm Amongst the owners of the firm Amongst the owners of the firm Amongst the owners of the firm, are there any females? 390 -9 Don't know -8 Refused 1 Yes 2 No What percentage of the firm is owned by females? What percentage of the firm is owned by females? What percentage of the firm is owned by females? What percentage of the firm is owned by females? What percentage of the firm is owned by females? What percentage of the firm is owned by females? 19 371 -9 Don't know -8 Refused 1 2 10 18 20 50 60 80 93 100 Sysmiss How was the firm established? How was the firm established? How was the firm established? How was the firm established? How was the firm established? SHOW CARD How was this firm established? 390 -8 Refused 1 Privatization of a state-owned firm 2 Originally private_ from time of start up 3 Private subsidiary of a formerly state-owned firm 4 Joint venture with foreign partner(s) 5 State-owned firm 6 Other_ SPONTANEOUS - please specify How was the firm established (Other) How was the firm established (Other) How was the firm established (Other) How was the firm established (Other) How was the firm established (Other) How was this firm established? In what yr did this establishment begin operations? In what yr did this establishment begin operations? In what yr did this establishment begin operations? In what yr did this establishment begin operations? In what yr did this establishment begin operations? READ ONLY IF A7=1 (yes) I want to proceed by asking you about this establishment only. In what year did this establishment begin operations? INTERVIEWER: PROVIDE FOUR DIGITS FOR YEAR 390 -9 Don't know -8 Refusal -7 Does not apply 1930 1940 1952 1953 1960 1969 1970 1973 1977 1979 1980 1981 1982 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 Full-time employees employed by the establishment at the start of operations Full-time employees employed by the establishment at the start of operations Full-time employees employed by the establishment at the start of operations Full-time employees employed by the establishment at the start of operations Full-time employees employed by the establishment at the start of operations How many full-time employees did this establishment employ when it started operations? Please include all employees and managers 390 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 20 21 22 23 25 26 27 28 30 33 35 38 40 42 45 46 50 60 70 100 110 115 200 300 350 360 375 530 Establishment formally registered when it began operations? Establishment formally registered when it began operations? Establishment formally registered when it began operations? Establishment formally registered when it began operations? Establishment formally registered when it began operations? Was this establishment formally registered when it began operations? 390 -9 Don't know -8 Refused 1 Yes 2 No Year of formal registration of the establishment Year of formal registration of the establishment Year of formal registration of the establishment Year of formal registration of the establishment Year of formal registration of the establishment In what year was this establishment formally registered? INTERVIEWER: PROVIDE FOUR DIGITS FOR YEAR. 390 -9 Don't know -8 Refusal -7 Does not apply 1930 1940 1952 1953 1960 1969 1970 1979 1980 1981 1982 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 Top Manager's number of yrs of experience working in this sector Top Manager's number of yrs of experience working in this sector Top Manager's number of yrs of experience working in this sector Top Manager's number of yrs of experience working in this sector Top Manager's number of yrs of experience working in this sector How many years of experience working in this sector does the Top Manager have? 390 -9 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 23 24 25 26 28 30 33 35 36 37 38 40 43 45 50 9998 Less than one year Female Top Manager? Female Top Manager? Female Top Manager? Female Top Manager? Female Top Manager? Is the Top Manager female? 390 -9 Don't know -8 Refused 1 Yes 2 No Have an internationally-recognized quality certification? Have an internationally-recognized quality certification? Have an internationally-recognized quality certification? Have an internationally-recognized quality certification? Have an internationally-recognized quality certification? Does this establishment have an internationally-recognized quality certification? INTERVIEWER: If there is need for clarification, some examples are: ISO 9000, 9002 or 14000 390 -9 Don't know -8 Refused -6 STILL IN PROCESS 1 Yes 2 No Submit application to obtain an electrical connection over last 2 yrs? Submit application to obtain an electrical connection over last 2 yrs? Submit application to obtain an electrical connection over last 2 yrs? Submit application to obtain an electrical connection over last 2 yrs? Submit application to obtain an electrical connection over last 2 yrs? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING. Now, we turn to the establishment's operations in fiscal year [insert last complete fiscal year]. Over the last two years, did this establishment submit an application to obtain an electrical connection? If answer is No or Don't Know then GO TO QUESTION C.6 390 -9 Don't know -8 Refused 1 Yes 2 No Number of days it took to obtain electrical connection Number of days it took to obtain electrical connection Number of days it took to obtain electrical connection Number of days it took to obtain electrical connection Number of days it took to obtain electrical connection In reference to that application for an electrical connection, approximately how many days did it take to obtain it from the day of the application to the day the service was received? 33 357 -9 Don't know -8 Refusal -7 Does not apply -6 -5 1 3 5 10 30 Sysmiss Informal gift/ payment expected/requested to obtain electrical connection? Informal gift/ payment expected/requested to obtain electrical connection? Informal gift/ payment expected/requested to obtain electrical connection? Informal gift/ payment expected/requested to obtain electrical connection? Informal gift/ payment expected/requested to obtain electrical connection? In reference to that application for an electrical connection, was an informal gift or payment expected or requested? 33 357 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Power outages over last fiscal yr? Power outages over last fiscal yr? Power outages over last fiscal yr? Power outages over last fiscal yr? Power outages over last fiscal yr? Over fiscal year [insert last complete fiscal year], did this establishment experience power outages? If answer is No or Don't Know GO TO QUESTION C.10 390 -9 Don't know -8 Refused 1 Yes 2 No Number of power outages over last fiscal yr Number of power outages over last fiscal yr Number of power outages over last fiscal yr Number of power outages over last fiscal yr Number of power outages over last fiscal yr In a typical month, over fiscal year [insert last complete fiscal year], how many power outages did this establishment experience? IF 0, GO TO QUESTION C.10 74 316 -9 Don't know -8 Refused 1 2 3 4 5 6 7 10 15 20 25 Sysmiss Average duration of power outages Average duration of power outages Average duration of power outages Average duration of power outages Average duration of power outages How long did these power outages last on average? 62 328 -9 Don't know -8 Refused 1 2 3 4 15 40 60 Sysmiss % of total annual sales lost due to power outages % of total annual sales lost due to power outages % of total annual sales lost due to power outages % of total annual sales lost due to power outages % of total annual sales lost due to power outages Please estimate the losses that resulted from power outages either as a percentage of total annual sales or as total annual losses. Loss as percent of total annual sales due to power outages PROVIDE EITHER ONE OR THE OTHER, NOT BOTH c9a or c9b 70 320 -9 Don't know -8 Refused 1 2 3 5 10 14 15 20 Sysmiss Annual losses due to power outages (LCU) Annual losses due to power outages (LCU) Annual losses due to power outages (LCU) Annual losses due to power outages (LCU) Annual losses due to power outages (LCU) Please estimate the losses that resulted from power outages either as a percentage of total annual sales or as total annual losses. Annual losses due to power outages PROVIDE EITHER ONE OR THE OTHER, NOT BOTH c9a or c9b 6 384 -9 Don't know -8 Refusal -7 Does not apply 100 Sysmiss Own or share a generator over last fiscal yr? Own or share a generator over last fiscal yr? Own or share a generator over last fiscal yr? Own or share a generator over last fiscal yr? Own or share a generator over last fiscal yr? Over the course of fiscal year [insert last complete fiscal year], did this establishment own or share a generator? 390 -9 Don't know -8 Refused 1 Yes 2 No % of establishment's electricity from generator(s) owned/shared % of establishment's electricity from generator(s) owned/shared % of establishment's electricity from generator(s) owned/shared % of establishment's electricity from generator(s) owned/shared % of establishment's electricity from generator(s) owned/shared In fiscal year [insert last complete fiscal year], what percent of this establishment's electricity came from a generator or generators that the establishment owned or shared? 87 303 -9 Don't know -8 Refused 1 2 3 5 6 10 20 60 Sysmiss Submit application to obtain a water connection over last 2 yrs? Submit application to obtain a water connection over last 2 yrs? Submit application to obtain a water connection over last 2 yrs? Submit application to obtain a water connection over last 2 yrs? Submit application to obtain a water connection over last 2 yrs? Over the last two years, did this establishment submit an application to obtain a water connection? 390 -9 Don't know -8 Refused 1 Yes 2 No Number of days it took to obtain water connection Number of days it took to obtain water connection Number of days it took to obtain water connection Number of days it took to obtain water connection Number of days it took to obtain water connection In reference to that application for a water connection, approximately how many days did it take to obtain it from the day of the application to the day the service was received? 23 367 -9 Don't know -8 Refusal -7 Does not apply -6 -5 1 3 4 5 10 50 Sysmiss Informal gift/ payment expected/requested to obtain water connection? Informal gift/ payment expected/requested to obtain water connection? Informal gift/ payment expected/requested to obtain water connection? Informal gift/ payment expected/requested to obtain water connection? Informal gift/ payment expected/requested to obtain water connection? In reference to that application for a water connection, was an informal gift or payment expected or requested? 23 367 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Insufficient water supply for production over last fiscal yr? Insufficient water supply for production over last fiscal yr? Insufficient water supply for production over last fiscal yr? Insufficient water supply for production over last fiscal yr? Insufficient water supply for production over last fiscal yr? Over fiscal year [insert last complete fiscal year], did this establishment experience insufficient water supply for production? 122 268 -9 Don't know -8 Refused -7 The establishment does not use water for production 1 Yes 2 No Sysmiss Insufficient water supply over last fiscal yr Insufficient water supply over last fiscal yr Insufficient water supply over last fiscal yr Insufficient water supply over last fiscal yr Insufficient water supply over last fiscal yr In a typical month, over fiscal year [insert last complete fiscal year], how many incidents of insufficient water supply did this establishment experience? 4 386 -9 Don't know -8 Refused 1 6 8 Sysmiss Average duration of incidents of insufficient water supply Average duration of incidents of insufficient water supply Average duration of incidents of insufficient water supply Average duration of incidents of insufficient water supply Average duration of incidents of insufficient water supply How long did these incidents of insufficient water supply last on average? 4 386 -9 Don't know -8 Refused 1 3 4 Sysmiss Use e-mail to communicate with clients or suppliers? Use e-mail to communicate with clients or suppliers? Use e-mail to communicate with clients or suppliers? Use e-mail to communicate with clients or suppliers? Use e-mail to communicate with clients or suppliers? At the present time, does this establishment use e-mail to communicate with clients or suppliers? 390 -9 Don't know -8 Refused 1 Yes 2 No Have its own website? Have its own website? Have its own website? Have its own website? Have its own website? At the present time, does this establishment have its own website? 390 -9 Don't know -8 Refused 1 Yes 2 No High-speed Internet connection on establishment's premises? High-speed Internet connection on establishment's premises? High-speed Internet connection on establishment's premises? High-speed Internet connection on establishment's premises? High-speed Internet connection on establishment's premises? Does this establishment have a high-speed Internet connection on its premises? 390 -9 Don't know -8 Refused 1 Yes 2 No Does this establishment currently use cell phones for the operations of thi Does this establishment currently use cell phones for the operations of thi Does this establishment currently use cell phones for the operations of thi Does this establishment currently use cell phones for the operations of thi Does this establishment currently use cell phones for the operations of thi Does this establishment currently use cell phones for the operations of the establishment? 390 -9 Don't know -8 Refused 1 Yes 2 No c28. Does this establishment currently use cell phones for the operations of this establishment? Electricity - obstacle to current operations Electricity - obstacle to current operations Electricity - obstacle to current operations Electricity - obstacle to current operations Electricity - obstacle to current operations SHOW CARD Using the response options on the card; To what degree is Electricity an obstacle to the current operations of this establishment? 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Change in total costs if electricity no longer an obstacle Change in total costs if electricity no longer an obstacle Change in total costs if electricity no longer an obstacle Change in total costs if electricity no longer an obstacle Change in total costs if electricity no longer an obstacle Would your total annual costs increase, remain the same or decrease over the next fiscal year if electricity is no longer an obstacle? 44 346 -9 Don't know -8 Refused 1 Increase 2 Remain the same 3 Decrease Sysmiss Expected % increase in total costs - electricity no obstacle Expected % increase in total costs - electricity no obstacle Expected % increase in total costs - electricity no obstacle Expected % increase in total costs - electricity no obstacle Expected % increase in total costs - electricity no obstacle By what percentage would your total annual costs INCREASE in the next fiscal year? 20 370 -9 Don't know -8 Refused 2 5 6 9 10 40 Sysmiss Expected % decrease in total costs - electricity no obstacle Expected % decrease in total costs - electricity no obstacle Expected % decrease in total costs - electricity no obstacle Expected % decrease in total costs - electricity no obstacle Expected % decrease in total costs - electricity no obstacle By what percentage would your total annual costs DECREASE in the next fiscal year? 1 389 -9 Don't know -8 Refused 5 Sysmiss Telecommunications - obstacle to current operations Telecommunications - obstacle to current operations Telecommunications - obstacle to current operations Telecommunications - obstacle to current operations Telecommunications - obstacle to current operations SHOW CARD Using the response options on the card; To what degree is Telecommunications an obstacle to the current operations of this establishment? 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Establishment's main product/service last fiscal yr Establishment's main product/service last fiscal yr Establishment's main product/service last fiscal yr Establishment's main product/service last fiscal yr Establishment's main product/service last fiscal yr READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The next topic to be covered is how and where this establishment makes its sales. In fiscal year [insert last complete fiscal year], what was this establishment's main product, that is, the product that represented the largest proportion of annual sales? 390 100% hotel service Apartment construction Auto-service Bazaar Bazaar sale Bazaar service Blasting the roads Book publishment Building of all types of enterprises Car sale Cargo carriage by transport vehicle Cargo handling Carriage of heavy cargo by road, implementing special construction work on special machines services and other construction services Carriage of passengers (land, scheduled and non-scheduled) Carriage of passengers and cargo Communication services Communication, constructiom (installation of cameras, internet connection) Construction (maintaining and optimizing of marine and energy equipment) Construction (repair and installation of elevators) Construction and sale of apartments Construction of bridges, apartments and etc. Construction of buildings Construction of dwelling buildings Construction of houses and etc. Construction of houses and other objects Construction service (buildings) Construction work Construction work (Construction of all types of objects) Construction work (large residential and industrial facilities) Construction, installment of pipes Construction, repair services (digging, sale of sand) Construction, repair, design Construction, restoration and repair of houses Construction, restoration and repair of, and landscaping for, houses and other buildings Design, renovation of buildings Different household services, café, beauty salon, barber and other services Direct retail sales of bricks and marble Elevator service (repair) Fishery and animal husbandry Food products - bread General Retail (not in store) General construction Generally flour, macaroni and bread (Called back but can't define which activity generates the most revenue) Hairdresser and barber service Helping the tourist activity Hotel Hotel activity Hotel and Motel service Hotel service Hotel, restaurant service House construction Import and distribution of food (especially sweets) Import and retail sale of computers, telecommunication technologies Import and wholesale and retail of medical devices Import of heavy trucks, construction, architecture and etc.heavy machines, sale of spare parts (sale of spare parts and import of heavy trucks generates the most revenue) Import, sale of cars Import, wholesale of boilers made of non-ferrous metals Importation of ship parts and ship building Installation and service of ventilation and heating systems Installation of regenerative energy systems Installation of ventilation system in any types of buildings Main interest is taken from rent, all stores are given to rent Maintenance of clean water facilities Malt beer, production of non-alcoholic carbonated soft drinks Manufacturing of foodstuffs, and generally flour bakings Media broadcasting (sale of newspapers) Media monitoring, consulting on technical support Milk products Mobile telecoms customer service Museum style restaurant, historical place National post service Network of supermarkets Newspaper publishing Official retail sale of cars Oil transport via railways Organization of sales in bazaar Petrol station service, sale of oil Plastic doors and windows Preparation of concrete Preparation of documentation for permission to use vehicles Printing Production and repair of car parts Production and sale of asphalt Production and sale of furniture (They produce and sell and count it as one revenue not separate) Production and sale of glass Production and sale of sweets Production and wholesale of flour Production of additives for concrete production Production of alcoholic drinks Production of aquariums Production of asphalt Production of beer Production of book and magazines, publishing Production of books for accounting, publishing Production of brass ingots, non-ferrous metals Production of bread Production of bread (not sweet, ordinary bread) Production of bread not containing fruits, cheese or eggs Production of bricks Production of cardboard box Production of carpets Production of ceramic and clay bricks Production of ceramic brick Production of ceramic brick for regular laying Production of ceramic bricks for construction Production of cheese, plastic containers, chocolate Production of clothing Production of concrete Production of concrete materials Production of construction materials Production of cotton, silk, thread products Production of curtain Production of elastic products Production of electric conductive wires with not more than 1000 linking details for voltage Production of electric machines, devices Production of electric, oil machines Production of flour Production of flour bakings Production of furniture Production of furniture, doors-windows Production of glass Production of ice-cream Production of jalousie from aluminum and textile Production of jams, compotes and natural juices Production of lifting devices Production of machines of oil equipment Production of materials for roof coating Production of medicine Production of milk Production of newspapers (Printing) Production of non-alcoholic drinks Production of nuts Production of oil equipment Production of oil-mining equipment Production of oxygen therapy appliances Production of paint Production of plastic doors, windows Production of plastic and lambir Production of plastic and rubber Production of pomegranate juice (50%) and cognac (50%) Production of reinforced concrete Production of roof coating Production of rubber, plastic products Production of sausage Production of stone-aqlay (type of limestone) Production of sugar Production of sweets Production of tea Production of vegetable oil, cotton seed, household soap Production of vodka, pickles Production of water Production of water barrels, bathtubes, completion of construction Production of wheat flour Production of women and men clothing Production of wooden doors and furniture (most revenue from door sale) Production of wooden doors, windows Production, edition and publshing of newspaper. Newspaper is published in Baku Products of oil equipment Programming of sales and accounting software Projecting of all types of construction, all types of design Provision of repair and installation of computer programs and preparation of projects Provision with equipment in oil-gas industry Public enterprises, café Publishing of books and magazines Rent of a car with or without driver Rent, sale of passenger cars Rent, service, distribution of construction equipment Repair and building of all types of enterprises Repair and production of gold Repair of auto-transport vehicles, sale of spare parts Repair of car, garage Repair of roads Repair services of electric household appliances Repair, energy repair service Repair-construction company (electrical wiring) Repair-construction work, especially in the field of oil enterprises Restaurand and hotel service Restaurant activity Restaurant resting service Restaurant service Retail IT sales, sales of computer equipment Retail and wholesale of food products in non-specialized stores Retail and wholesale of pharmaceutical and medical goods Retail sale of agriculture products Retail sale of all types of agriculture and industrial products Retail sale of all types of plastic containers Retail sale of any type of products Retail sale of apre parts of tools, machines Retail sale of clothing Retail sale of communication equipment Retail sale of computers and accessoires Retail sale of construction equipment, heating systems, car batteries and food products Retail sale of curtains and tulle Retail sale of electric devices Retail sale of electric household devices, construction accessoires, paints, industrial glues Retail sale of electric materials Retail sale of electric products Retail sale of electronic goods Retail sale of emulsion for doors and windows Retail sale of food and non-food products Retail sale of food products Retail sale of food products (specialized stores) Retail sale of food products (supermarket) Retail sale of food products in non-specialized stores Retail sale of food products in specialized stores Retail sale of food products, furniture and etc. Retail sale of food products, tableware, cosmetic products, electric household devices and etc. Retail sale of food, household appliances, toys and etc. Retail sale of fruits in specialized stores Retail sale of fruits, vegetables, fuel, furniture Retail sale of fuel Retail sale of furniture Retail sale of gasoline and diesel Retail sale of heating system Retail sale of household appliances Retail sale of household appliances and furniture Retail sale of household appliances and knick-knacks Retail sale of household appliances, electric products Retail sale of laboratory equipment Retail sale of materials of plumbing and heating systems equipment Retail sale of medical products Retail sale of medical tools (dental, cosmetic) Retail sale of medicine Retail sale of medicine, treatment products Retail sale of mobile phones Retail sale of newspapers and magazines Retail sale of newspapers and magazines at subway Retail sale of oil products, gasoline and diesel Retail sale of paint, lacquer and enamel Retail sale of paints Retail sale of phones and phone accesoires Retail sale of pure water in packages Retail sale of radio, TV, photo camera, computer and other electric devices Retail sale of souvenirs, cosmetics Retail sale of sport goods (clothing and sports equipment) Retail sale of stationery Retail sale of tableware, furniture, clothing, food and other products Retail sale of tableware, training devices, clothing, food products Retail sale of telecommunication materials, devices Retail sale of toys for children Retail sale of various products Retail sale of watches Retail sale of watches (foreign production) Road construction Sale of all types of food products. Retail sale of kitchenware, construction materials, furniture, textile and etc. (mostly non-food) Sale of car spare parts Sale of car spare parts and car care products (engine oil and etc.) Sale of cars Sale of food products Sale of food products (not specialized) Sale of food products (specialized in coffee and tea) Sale of food products in market Sale of food products in market and etc. Sale of food products in specialized stores Sale of liquefied gas Sale of spare parts, service of trucks Sale of stationery Scheduled carriage of passengers by land Seadet restaurant, Familoglu LLC Ship repair Software (writing), electonic signature, monitoring Sport health center Aqua sport Staying of guests coming to the hotel Taxi service Toursim services for foreign countries, helping the tourist activity Transport service Transport service (passenger and freight, land, non-scheduled) Transport service (passenger, land, non-scheduled) Transport service (people, scheduled, land) Transportation of passengers (land scheduled and non-scheduled) Travelling, helping the tourist activity Wedding palace (organization of banquets, weddings) Welcoming tourists, their placement and organization of tours Wholesale (in a bazaar) Wholesale of food products Wholesale of household appliances Wholesale of medical equipment Wholesale of navigation, sea hunt equipment Wholesale of products of initial processing of wood Wholesale of telecommunication equipment and parts Wholesale of weaving products Wholesale, distribution and import of sweet products Winemaking production Wireless communication services Wooden doors, windows The 4-digit ISIC code that best applies to the main product/service The 4-digit ISIC code that best applies to the main product/service The 4-digit ISIC code that best applies to the main product/service The 4-digit ISIC code that best applies to the main product/service The 4-digit ISIC code that best applies to the main product/service 390 -9 Don't know -8 Refusal -7 Does not apply 1511 1513 1520 1531 1541 1542 1543 1544 1549 1551 1552 1553 1554 1712 1721 1722 1810 2022 2101 2211 2212 2219 2221 2422 2423 2424 2429 2520 2610 2692 2693 2694 2695 2720 2899 2913 2915 2924 3110 3130 3190 3311 3511 3610 3691 3720 4510 4520 4530 4540 4550 5010 5020 5030 5050 5121 5122 5139 5141 5142 5143 5151 5152 5159 5190 5211 5219 5220 5231 5232 5233 5234 5239 5251 5252 5259 5510 5520 6021 6022 6023 6030 6304 6309 6411 6420 7210 7229 7250 Share of main product/service in total sales Share of main product/service in total sales Share of main product/service in total sales Share of main product/service in total sales Share of main product/service in total sales What percentage of total sales does the main product represent? 390 -9 Don't know -8 Refused 10 40 60 70 80 85 90 95 100 Total annual sales last fiscal yr (LCU) Total annual sales last fiscal yr (LCU) Total annual sales last fiscal yr (LCU) Total annual sales last fiscal yr (LCU) Total annual sales last fiscal yr (LCU) In fiscal year [insert last complete fiscal year], what were this establishment's total annual sales? 390 -9 Don't know -8 Refusal -7 Does not apply 10000 13000 16000 20000 22000 25000 26000 29700 30000 35000 37000 38000 39000 39800 40000 42000 45000 48000 50000 55000 59300 60000 63110 64000 66400 69500 70000 70500 75000 80000 82000 82900 85000 90200 96000 97000 98640 100000 106395 110000 110500 116000 120000 125000 130000 138000 140000 144000 150000 151000 155000 159931 160000 168180 170000 180000 182000 190000 192000 198605 200000 205630 210000 215000 220000 235000 240000 250000 257000 260000 270000 290000 300000 337000 350000 352600 358000 374316 380000 400000 419000 420000 432000 450000 475000 480000 497000 500000 600000 610000 727800 770000 800000 806000 835663 850000 864000 868000 1000000 1200000 1225000 1227000 1300000 1500000 1957000 2000000 2016100 2100000 2500000 2847000 3000000 3400000 4000000 6000000 6919700 7834000 8356000 9835800 23384000 30000000 43734000 76000000 89780900 Total annual sales last fiscal yr (string) Total annual sales last fiscal yr (string) Total annual sales last fiscal yr (string) Total annual sales last fiscal yr (string) Total annual sales last fiscal yr (string) In fiscal year [insert last complete fiscal year], what were this establishment's total annual sales for all products and services? 390 Don't know Refusal eight hundred thousand eight hundred fifty thousand eight hundred six thousand eight hundred sixty-eight thousand eight hundred sixty-four thousand eight hundred thirty-five thousand six hundred sixty-three eight million three hundred fifty-six thousand eighty thousand eighty-five thousand eighty-nine million seven hundred eighty thousand nine hundred eighty-two thousand eighty-two thousand nine hundred fifty thousand fifty-five thousand fifty-nine thousand three hundred five hundred thousand forty thousand forty-eight thousand forty-five thousand forty-three million seven hundred thirty-four thousand forty-two thousand four hundred thousand four hundred eighty thousand four hundred fifty thousand four hundred nineteen thousand four hundred ninety-seven thousand four hundred seventy-five thousand four hundred thirty-two thousand four hundred twenty thousand four million nine million eight hundred thirty-five thousand eight hundred ninety thousand two hundred ninety-eight thousand six hundred forty ninety-seven thousand ninety-six thousand one hundred thousand one hundred eighty thousand one hundred eighty-two thousand one hundred fifty thousand one hundred fifty-five thousand one hundred fifty-nine thousand nine hundred thirty-one one hundred fifty-one thousand one hundred forty thousand one hundred forty-four thousand one hundred ninety thousand one hundred ninety-eight thousand six hundred five one hundred ninety-two thousand one hundred seventy thousand one hundred six thousand three hundred ninety-five one hundred sixteen thousand one hundred sixty thousand one hundred sixty-eight thousand one hundred eighty one hundred ten thousand one hundred ten thousand five hundred one hundred thirty thousand one hundred thirty-eight thousand one hundred twenty thousand one hundred twenty-five thousand one million one million five hundred thousand one million nine hundred fifty-seven thousand one million three hundred thousand one million two hundred thousand one million two hundred twenty-five thousand one million two hundred twenty-seven thousand seven hundred seventy thousand seven hundred twenty-seven thousand eight hundred seven million eight hundred thirty-four thousand seven million three hundred seventy-four thousand three hundred sixteen seventy thousand seventy thousand five hundred seventy-five thousand seventy-six million six hundred thousand six hundred ten thousand six million sixteen thousand sixty thousand sixty-four thousand sixty-nine million one hundred ninety-seven thousand sixty-nine thousand five hundred sixty-six thousand four hundred sixty-three thousand one hundred ten ten thousand thirteen thousand thirty million thirty thousand thirty-eight thousand thirty-five thousand thirty-nine thousand thirty-nine thousand eight hundred thirty-seven thousand three hundred thousand three hundred eighty thousand three hundred fifty thousand three hundred fifty-eight thousand three hundred fifty-two thousand six hundred three hundred thirty-seven thousand three million four hundred thousand twenty thousand twenty-five thousand twenty-nine thousand seven hundred twenty-six thousand twenty-three million three hundred eighty-four thousand twenty-two thousand two hundred thousand two hundred fifteen thousand two hundred fifty thousand two hundred fifty-seven thousand two hundred five thousand six hundred thirty two hundred forty thousand two hundred ninety thousand two hundred seventy thousand two hundred sixty thousand two hundred ten thousand two hundred thirty-five thousand two hundred twenty thousand two million two million eight hundred forty-seven thousand two million five hundred thousand two million one hundred thousand two million sixteen thousand one hundred Total annual sales 3 yrs ago (LCU) Total annual sales 3 yrs ago (LCU) Total annual sales 3 yrs ago (LCU) Total annual sales 3 yrs ago (LCU) Total annual sales 3 yrs ago (LCU) In fiscal year [insert three complete fiscal years ago], three fiscal years ago, what were total annual sales for this establishment? 390 -9 Don't know -8 Refusal -7 Does not apply 11000 12000 13000 20000 25000 27000 30000 35000 40000 40200 43000 45000 46000 48000 48160 50000 53000 55000 56000 58750 60000 67000 70000 80000 81400 85000 90000 93565 95200 100000 100650 105000 110000 120000 123000 130000 136000 140000 148000 150000 156000 165000 180000 185000 187000 195000 200000 210000 230000 235000 240000 246000 250000 255000 270000 300000 305000 320000 395600 400000 420000 450000 470000 500000 550000 600000 650000 700000 725000 750000 770000 900000 905000 962000 1000000 1024000 1200000 1300000 1477000 1500000 1800000 2000000 2355900 2804000 3000000 5000000 6000000 10000000 21000000 77288000 88000000 National sales as a % of total annual sales National sales as a % of total annual sales National sales as a % of total annual sales National sales as a % of total annual sales National sales as a % of total annual sales 1) SHOW CARD 2) INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE In fiscal year [insert last complete fiscal year], what percent of this establishment's sales were: National sales IF 100, GO TO QUESTION D.10a 390 -9 Don't know -8 Refused 40 50 70 75 80 90 100 Indirect exports as a % of total annual sales Indirect exports as a % of total annual sales Indirect exports as a % of total annual sales Indirect exports as a % of total annual sales Indirect exports as a % of total annual sales 1) SHOW CARD 2) INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE In fiscal year [insert last complete fiscal year], what percent of this establishment's sales were: Indirect exports (sold domestically to third party that exports products) IF 100, GO TO QUESTION D.8 390 -9 Don't know -8 Refused 8 10 20 25 Direct exports as a % of total annual sales Direct exports as a % of total annual sales Direct exports as a % of total annual sales Direct exports as a % of total annual sales Direct exports as a % of total annual sales 1) SHOW CARD 2) INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE In fiscal year [insert last complete fiscal year], what percent of this establishment's sales were: Direct exports IF 0, GO TO QUESTION D.8 390 -9 Don't know -8 Refused 2 10 20 30 50 Average number of days to clear customs in last fiscal yr (direct export) Average number of days to clear customs in last fiscal yr (direct export) Average number of days to clear customs in last fiscal yr (direct export) Average number of days to clear customs in last fiscal yr (direct export) Average number of days to clear customs in last fiscal yr (direct export) In fiscal year [insert last complete fiscal year],when this establishment exported goods directly, how many days did it take on average from the time this establishment's goods arrived at their main point of exit (e.g., port, airport) until the time these goods cleared customs? 6 384 -9 Don't know -8 Refusal -7 Does not apply 1 5 Sysmiss % of value of products exported directly lost in transit - theft % of value of products exported directly lost in transit - theft % of value of products exported directly lost in transit - theft % of value of products exported directly lost in transit - theft % of value of products exported directly lost in transit - theft In fiscal year [insert last complete fiscal year], what percentage of the value of the products exported directly was lost while in transit because of theft? 6 384 -9 Don't know -8 Refused -7 DOES NOT APPLY Sysmiss % of value of products exported directly lost in transit - breakage/spoilage % of value of products exported directly lost in transit - breakage/spoilage % of value of products exported directly lost in transit - breakage/spoilage % of value of products exported directly lost in transit - breakage/spoilage % of value of products exported directly lost in transit - breakage/spoilage In fiscal year [insert last complete fiscal year], what percentage of the value of the products exported directly was lost while in transit because of breakage or spoilage? 6 384 -9 Don't know -8 Refused -7 DOES NOT APPLY Sysmiss d7. % of value of products exported directly lost in transit - breakage/spoilage Year of exporting directly or indirectly for the first time Year of exporting directly or indirectly for the first time Year of exporting directly or indirectly for the first time Year of exporting directly or indirectly for the first time Year of exporting directly or indirectly for the first time In which year did this establishment first export directly or indirectly? 12 378 -9 Don't know -8 Refusal -7 Does not apply 1991 1998 2005 2008 2009 Sysmiss % of value of products for domestic markets lost in transit - theft % of value of products for domestic markets lost in transit - theft % of value of products for domestic markets lost in transit - theft % of value of products for domestic markets lost in transit - theft % of value of products for domestic markets lost in transit - theft In fiscal year [insert last complete fiscal year], what percentage of the value of products this establishment shipped to supply domestic markets was lost while in transit because of theft? 390 -9 Don't know -8 Refused -7 NO INTERNAL SHIPMENTS MADE (DOES NOT APPLY) 1 9 20 % of value of products for domestic markets lost in transit - breakage/spoi % of value of products for domestic markets lost in transit - breakage/spoi % of value of products for domestic markets lost in transit - breakage/spoi % of value of products for domestic markets lost in transit - breakage/spoi % of value of products for domestic markets lost in transit - breakage/spoi In fiscal year [insert last complete fiscal year], what percentage of value of products this establishment shipped to supply domestic markets was lost while in transit because of breakage or spoilage? 382 8 -9 Don't know -8 Refused -7 NO INTERNAL SHIPMENTS MADE (DOES NOT APPLY) 1 2 3 5 6 10 13 20 Sysmiss d11. % of value of products for domestic markets lost in transit - breakage/spoilage % of national sales to government/government agencies % of national sales to government/government agencies % of national sales to government/government agencies % of national sales to government/government agencies % of national sales to government/government agencies In fiscal year [insert last complete fiscal year], what percentage of your national sales were to government or government agencies, excluding state-owned enterprises? 122 268 -9 Don't know -8 Refused -7 DOES NOT APPLY (FOR COMPANIES THAT DO NOT DO NOT HAVE DOMESTIC SALES) 1 2 5 10 20 30 40 60 70 80 90 100 Sysmiss Domestic material inputs or supplies as a % of all material inputs or supp Domestic material inputs or supplies as a % of all material inputs or supp Domestic material inputs or supplies as a % of all material inputs or supp Domestic material inputs or supplies as a % of all material inputs or supp Domestic material inputs or supplies as a % of all material inputs or supp SHOW CARD In fiscal year [insert last complete fiscal year], as a proportion of all of the material inputs or supplies purchased that year, what percent of this establishment's material inputs or supplies were: Material inputs or supplies of domestic origin 122 268 -9 Don't know -8 Refused 30 50 60 80 90 100 Sysmiss d12a. Domestic material inputs or supplies as a % of all material inputs or supplies Foreign material inputs or supplies as a % of all material inputs or suppl Foreign material inputs or supplies as a % of all material inputs or suppl Foreign material inputs or supplies as a % of all material inputs or suppl Foreign material inputs or supplies as a % of all material inputs or suppl Foreign material inputs or supplies as a % of all material inputs or suppl SHOW CARD In fiscal year [insert last complete fiscal year], as a proportion of all of the material inputs or supplies purchased that year, what percent of this establishment's material inputs or supplies were: Material inputs or supplies of foreign origin IF 0, GO TO QUESTION D16 122 268 -9 Don't know -8 Refused 10 20 40 50 70 100 Sysmiss d12b. Foreign material inputs or supplies as a % of all material inputs or supplies Direct import of material inputs or supplies purchased in last fiscal yr? Direct import of material inputs or supplies purchased in last fiscal yr? Direct import of material inputs or supplies purchased in last fiscal yr? Direct import of material inputs or supplies purchased in last fiscal yr? Direct import of material inputs or supplies purchased in last fiscal yr? Were any of the material inputs or supplies purchased in fiscal year [insert last complete fiscal year], imported directly? If answer is No or Don't Know then GO TO QUESTION D16 19 371 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Average number of days to clear customs in last fiscal yr (direct import) Average number of days to clear customs in last fiscal yr (direct import) Average number of days to clear customs in last fiscal yr (direct import) Average number of days to clear customs in last fiscal yr (direct import) Average number of days to clear customs in last fiscal yr (direct import) In fiscal year [insert last complete fiscal year], when this establishment imported material inputs or supplies (from outside the EU for European Union members), how many days did it take on average from the time goods arrived to their point of entry (e.g. port, airport) until the time these goods could be claimed from customs? 7 383 -9 Don't know -8 Refused 3 5 6 10 Sysmiss Average days of inventory of most important input Average days of inventory of most important input Average days of inventory of most important input Average days of inventory of most important input Average days of inventory of most important input At the present time, when this establishment receives delivery of its most important input, on average, how many days of inventory, measured in days of production, does this establishment keep? INTERVIEWER: IF RESPONDENT REQUIRES CLARIFICATION, DEFINE AS STOCK ON HAND 122 268 -9 Don't know -8 Refused 1 2 3 5 6 7 8 9 10 13 15 16 20 23 25 30 40 60 80 90 120 300 Sysmiss At the present time At the present time At the present time At the present time At the present time At the present time, when this establishment receives its main sales item, on average, how many days of inventory measured in days of sales, does this establishment keep? INTERVIEWER: IF RESPONDENT REQUIRES CLARIFICATION, DEFINE AS STOCK ON HAND 116 274 -9 Don't know -8 Refused 2 3 4 5 6 7 8 10 12 14 15 20 25 27 30 40 50 60 80 90 120 Sysmiss Transport - obstacle to current operations Transport - obstacle to current operations Transport - obstacle to current operations Transport - obstacle to current operations Transport - obstacle to current operations SHOW CARD Is transport No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Customs and trade regulations - obstacle to current operations Customs and trade regulations - obstacle to current operations Customs and trade regulations - obstacle to current operations Customs and trade regulations - obstacle to current operations Customs and trade regulations - obstacle to current operations SHOW CARD Are customs and trade regulations No Obstacle, a Minor Obstacle, a Moderate obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Change in total costs if customs and trade regulations are no longer a Change in total costs if customs and trade regulations are no longer a Change in total costs if customs and trade regulations are no longer a Change in total costs if customs and trade regulations are no longer a Change in total costs if customs and trade regulations are no longer a Would your total annual costs increase, remain the same or decrease over the next fiscal year if customs and trade regulations are no longer an obstacle? 26 364 -9 Don't know -8 Refused 1 Increase 2 Remain the same 3 Decrease Sysmiss ECAd31b1. Change in total costs if customs and trade regulations are no longer an obstacle Expected % increase in total costs - customs and trade regulations no Expected % increase in total costs - customs and trade regulations no Expected % increase in total costs - customs and trade regulations no Expected % increase in total costs - customs and trade regulations no Expected % increase in total costs - customs and trade regulations no By what percentage would your total annual costs INCREASE in the next fiscal year? 17 373 -9 Don't know -8 Refused 2 3 5 6 8 10 20 Sysmiss ECAd31b2. Expected % increase in total costs - customs and trade regulations no obstacle Expected % decrease in total costs - customs and trade regulations no Expected % decrease in total costs - customs and trade regulations no Expected % decrease in total costs - customs and trade regulations no Expected % decrease in total costs - customs and trade regulations no Expected % decrease in total costs - customs and trade regulations no By what percentage would your total annual costs DECREASE in the next fiscal year? 390 -9 Don't know -8 Refused Sysmiss ECAd31b3. Expected % decrease in total costs - customs and trade regulations no obstacle Main market for the main product/service in last fiscal yr Main market for the main product/service in last fiscal yr Main market for the main product/service in last fiscal yr Main market for the main product/service in last fiscal yr Main market for the main product/service in last fiscal yr SHOW CARD In fiscal year [insert last complete fiscal year], which of the following was the main market in which this establishment sold its main product? 390 -9 Don't know -8 Refused 1 Local - main product sold mostly in same municipality where establishment is located 2 National - main product sold mostly across the country where establishment is located 3 International - main product sold mostly to nations outside country where establishment is located Competitors for the main product/service in the main market Competitors for the main product/service in the main market Competitors for the main product/service in the main market Competitors for the main product/service in the main market Competitors for the main product/service in the main market In fiscal year [insert last complete fiscal year], for the main market in which this establishment sold its main product or service, how many competitors did this establishment?s main product or service face? 390 -9 Don't know -8 Refusal -7 Does not apply -4 1 2 3 4 5 6 8 10 13 15 20 25 30 36 Technology licensed from a foreign-owned company Technology licensed from a foreign-owned company Technology licensed from a foreign-owned company Technology licensed from a foreign-owned company Technology licensed from a foreign-owned company Does this establishment at present use technology licensed from a foreign-owned company, excluding office software? 390 -9 Don't know -8 Refused 1 Yes 2 No Competition against unregistered or informal firms? Competition against unregistered or informal firms? Competition against unregistered or informal firms? Competition against unregistered or informal firms? Competition against unregistered or informal firms? Does this establishment compete against unregistered or informal firms? 390 -9 Don't know -8 Refused 1 Yes 2 No National National National National National Over the last three years has this establishment received any subsidies from the national, regional or local governments or European Union sources? 390 -9 Don't know -8 Refused 1 Yes 2 No Practices of informal competitors - obstacle to current operations Practices of informal competitors - obstacle to current operations Practices of informal competitors - obstacle to current operations Practices of informal competitors - obstacle to current operations Practices of informal competitors - obstacle to current operations SHOW CARD Using the response options on the card; To what degree are Practices of Competitors in the Informal Sector an obstacle to the current operations of this establishment? 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle New products/services introduced over last 3 yrs New products/services introduced over last 3 yrs New products/services introduced over last 3 yrs New products/services introduced over last 3 yrs New products/services introduced over last 3 yrs READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING And now we switch to a new topic. In this section "new" means new to the firm but not necessarily new to the market or other firms, and it could have been originally developed by other firms. During the last three years, has this establishment introduced new or significantly improved products or services? Please exclude the simple resale of new goods purchased from others and changes of a solely aesthetic nature. 390 -9 Don't know -8 Refused 1 Yes 2 No New products/services new to one of the establishment's markets? New products/services new to one of the establishment's markets? New products/services new to one of the establishment's markets? New products/services new to one of the establishment's markets? New products/services new to one of the establishment's markets? Were any of the new or significantly improved products or services of this establishment new to one of this establishment's markets? 8 382 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss New production/supply methods introducted over last 3 yrs New production/supply methods introducted over last 3 yrs New production/supply methods introducted over last 3 yrs New production/supply methods introducted over last 3 yrs New production/supply methods introducted over last 3 yrs During the last three years, has this establishment introduced any new or significantly improved methods for the production or supply of products or services? 390 -9 Don't know -8 Refused 1 Yes 2 No New organisational/management practices or structures introduced over last 3 New organisational/management practices or structures introduced over last 3 New organisational/management practices or structures introduced over last 3 New organisational/management practices or structures introduced over last 3 New organisational/management practices or structures introduced over last 3 During the last three years, has this establishment introduced any new or significantly improved organizational or management practices or structures? 390 -9 Don't know -8 Refused 1 Yes 2 No h4. New organisational/management practices or structures introduced over last 3 yrs New marketing methods introduced over last 3 yrs New marketing methods introduced over last 3 yrs New marketing methods introduced over last 3 yrs New marketing methods introduced over last 3 yrs New marketing methods introduced over last 3 yrs During the last three years, has this establishment introduced new or significantly improved marketing methods? 390 -9 Don't know -8 Refused 1 Yes 2 No Spending on R&D Spending on R&D Spending on R&D Spending on R&D Spending on R&D During the last three years, did this establishment spend on research and development activities, either in-house or contracted with other companies (outsourced)? 390 -9 Don't know -8 Refused 1 Yes 2 No During the last three years During the last three years During the last three years During the last three years During the last three years During the last three years, did this establishment spend on research and development activities, either in-house or contracted with other companies (outsourced)? 390 -9 Don't know -8 Refused 1 Yes 2 No During the last three years During the last three years During the last three years During the last three years During the last three years During the last three years, did this establishment give employees some time to develop or try out a new approach or new idea about products or services, business process, firm management, or marketing? 390 -9 Don't know -8 Refused 1 Yes 2 No Capacity utilisation in last fiscal yr Capacity utilisation in last fiscal yr Capacity utilisation in last fiscal yr Capacity utilisation in last fiscal yr Capacity utilisation in last fiscal yr In fiscal year [insert last complete fiscal year], what was this establishment's output produced as a proportion of the maximum output possible if using all facilities available (capacity utilization)? 122 268 -9 Don't know -8 Refused 5 10 20 30 40 50 60 65 70 75 80 90 95 100 Sysmiss Typical hours of operation in a week Typical hours of operation in a week Typical hours of operation in a week Typical hours of operation in a week Typical hours of operation in a week In fiscal year [insert last complete fiscal year], how many hours per week did this establishment normally operate? 122 268 -9 Don't know -8 Refused 12 20 30 35 38 40 42 45 48 50 52 53 54 55 56 60 62 65 68 70 76 80 84 90 100 102 120 168 Sysmiss Land - % owned by this establishment Land - % owned by this establishment Land - % owned by this establishment Land - % owned by this establishment Land - % owned by this establishment Of the land occupied by this establishment, what percent is: Owned by this establishment 390 -9 Don't know -8 Refused -7 DOES NOT APPLY 100 Land - % rented or leased by this establishment Land - % rented or leased by this establishment Land - % rented or leased by this establishment Land - % rented or leased by this establishment Land - % rented or leased by this establishment Of the land occupied by this establishment, what percent is: Rented or leased by this establishment 390 -9 Don't know -8 Refused -7 DOES NOT APPLY 100 Land - % Other Land - % Other Land - % Other Land - % Other Land - % Other Of the land occupied by this establishment, what percent is: Other 390 -9 Don't know -8 Refused -7 DOES NOT APPLY 100 Submit application to obtain a construction-related permit over last 2 yrs? Submit application to obtain a construction-related permit over last 2 yrs? Submit application to obtain a construction-related permit over last 2 yrs? Submit application to obtain a construction-related permit over last 2 yrs? Submit application to obtain a construction-related permit over last 2 yrs? More specifically, over the last two years, did this establishment submit an application to obtain a construction-related permit? 390 -9 Don't know -8 Refused 1 Yes 2 No Number of days it took to obtain a construction-related permit Number of days it took to obtain a construction-related permit Number of days it took to obtain a construction-related permit Number of days it took to obtain a construction-related permit Number of days it took to obtain a construction-related permit In reference to that application for a construction-related permit, approximately how many days did it take to obtain it from the day of the application to the day the permit was granted? 10 380 -9 Don't know -8 Refusal -7 Does not apply -6 7 10 13 14 30 Sysmiss Informal gift/ payment expected/requested to obtain construction-related per Informal gift/ payment expected/requested to obtain construction-related per Informal gift/ payment expected/requested to obtain construction-related per Informal gift/ payment expected/requested to obtain construction-related per Informal gift/ payment expected/requested to obtain construction-related per In reference to that application for a construction-related permit, was an informal gift or payment expected or requested? 10 380 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss g4. Informal gift/ payment expected/requested to obtain construction-related permit? What is the total selling area of this establishment? - Area What is the total selling area of this establishment? - Area What is the total selling area of this establishment? - Area What is the total selling area of this establishment? - Area What is the total selling area of this establishment? - Area What is the total selling area of this establishment? 116 274 -9 Don't know -8 Refusal -7 Does not apply 1 18 30 60 70 75 80 84 90 100 104 110 116 120 140 145 150 158 160 168 170 200 205 210 212 215 240 250 260 300 316 500 550 580 600 620 820 840 1800 2000 Sysmiss What is the total selling area of this establishment? - Units What is the total selling area of this establishment? - Units What is the total selling area of this establishment? - Units What is the total selling area of this establishment? - Units What is the total selling area of this establishment? - Units What is the total selling area of this establishment? SPECIFY UNITS 61 329 -8 Refused 1 Square Feet 2 Square Yards 3 Square Meters 4 Other_ please specify Sysmiss Other Other Other Other Other What is the total selling area of this establishment? SPECIFY UNITS Buildings occupied - % owned by this establishment Buildings occupied - % owned by this establishment Buildings occupied - % owned by this establishment Buildings occupied - % owned by this establishment Buildings occupied - % owned by this establishment SHOW CARD Of the buildings occupied by this establishment, what percent is owned and what percent is rented or leased? Owned by this establishment 390 -9 Don't know -8 Refused 94 100 Buildings occupied - % rented or leased by this establishment Buildings occupied - % rented or leased by this establishment Buildings occupied - % rented or leased by this establishment Buildings occupied - % rented or leased by this establishment Buildings occupied - % rented or leased by this establishment SHOW CARD Of the buildings occupied by this establishment, what percent is owned and what percent is rented or leased? Rented or leased by this establishment 390 -9 Don't know -8 Refused 6 100 Buildings occupied - % Other Buildings occupied - % Other Buildings occupied - % Other Buildings occupied - % Other Buildings occupied - % Other SHOW CARD Of the buildings occupied by this establishment, what percent is owned and what percent is rented or leased? Other 390 -9 Don't know -8 Refused Access to land - obstacle to current operations Access to land - obstacle to current operations Access to land - obstacle to current operations Access to land - obstacle to current operations Access to land - obstacle to current operations SHOW CARD Is access to land No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Pay for security in last fiscal yr? Pay for security in last fiscal yr? Pay for security in last fiscal yr? Pay for security in last fiscal yr? Pay for security in last fiscal yr? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: We now turn to another topic. In fiscal year [insert last complete fiscal year], did this establishment pay for security, for example equipment, personnel, or professional security services? 390 -9 Don't know -8 Refused 1 Yes 2 No % of total annual sales for security % of total annual sales for security % of total annual sales for security % of total annual sales for security % of total annual sales for security In fiscal year [insert last complete fiscal year], what percent of this establishment?s total annual sales was paid for security, or what was the total annual cost of security? Percent of total annual sales for security 77 313 -9 Don't know -8 Refused 1 2 5 6 10 25 Sysmiss Total annual cost of security (LCU) Total annual cost of security (LCU) Total annual cost of security (LCU) Total annual cost of security (LCU) Total annual cost of security (LCU) In fiscal year [insert last complete fiscal year], what percent of this establishment?s total annual sales was paid for security, or what was the total annual cost of security? Total annual cost of security 50 340 -9 Don't know -8 Refusal -7 Does not apply 1000 1500 2000 2500 3000 4000 4500 5000 6000 7000 14000 15000 35000 40000 Sysmiss Losses as a result of theft Losses as a result of theft Losses as a result of theft Losses as a result of theft Losses as a result of theft In fiscal year [insert last complete fiscal year], did this establishment experience losses as a result of theft, robbery, vandalism or arson? 390 -9 Don't know -8 Refused 1 Yes 2 No Losses due to theft Losses due to theft Losses due to theft Losses due to theft Losses due to theft In fiscal year [insert last complete fiscal year], what were the estimated losses as a result of theft, robbery, vandalism or arson that occurred on this establishment?s premises either as a percentage of total annual sales or as total annual losses? Losses as percent of total annual sales 9 381 -9 Don't know -8 Refused 1 3 5 10 Sysmiss Total annual value of losses due to theft Total annual value of losses due to theft Total annual value of losses due to theft Total annual value of losses due to theft Total annual value of losses due to theft In fiscal year [insert last complete fiscal year], what were the estimated losses as a result of theft, robbery, vandalism or arson that occurred on this establishment?s premises either as a percentage of total annual sales or as total annual losses? Total annual value of losses 390 -9 Don't know -8 Refusal -7 Does not apply Sysmiss Crime Crime Crime Crime Crime SHOW CARD Using the response options on the card; To what degree is Crime, Theft and Disorder an obstacle to the current operations of this establishment? 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Change in total costs if crime Change in total costs if crime Change in total costs if crime Change in total costs if crime Change in total costs if crime Would your total annual costs increase, remain the same or decrease over the next fiscal year if crime, theft, and disorder is no longer an obstacle? 11 379 -9 Don't know -8 Refused 1 Increase 2 Remain the same 3 Decrease Sysmiss Expected % increase in total costs - crime Expected % increase in total costs - crime Expected % increase in total costs - crime Expected % increase in total costs - crime Expected % increase in total costs - crime By what percentage would your total annual costs INCREASE in the next fiscal year? 6 384 -9 Don't know -8 Refused 1 2 3 6 10 Sysmiss Expected % decrease in total costs - crime Expected % decrease in total costs - crime Expected % decrease in total costs - crime Expected % decrease in total costs - crime Expected % decrease in total costs - crime By what percentage would your total annual costs DECREASE in the next fiscal year? 390 -9 Don't know -8 Refused Sysmiss Paid after delivery - % of total annual purchases of material inputs/serv Paid after delivery - % of total annual purchases of material inputs/serv Paid after delivery - % of total annual purchases of material inputs/serv Paid after delivery - % of total annual purchases of material inputs/serv Paid after delivery - % of total annual purchases of material inputs/serv In fiscal year [insert last complete fiscal year], what percentage of material inputs or services were purchased on credit - paid after delivery? 390 -9 Don't know -8 Refused 10 20 23 25 30 35 40 45 50 60 70 80 100 k1c. Paid after delivery - % of total annual purchases of material inputs/services Paid after delivery - % of total annual sales of goods and services Paid after delivery - % of total annual sales of goods and services Paid after delivery - % of total annual sales of goods and services Paid after delivery - % of total annual sales of goods and services Paid after delivery - % of total annual sales of goods and services SHOW CARD In fiscal year [insert last complete fiscal year], what percent of this establishment's total annual sales of its goods or services were: Paid for after delivery? 390 -9 Don't know -8 Refused 1 2 5 10 13 15 20 25 30 35 40 45 50 60 65 70 75 77 80 100 Working capital - % Internal funds/Retained earnings Working capital - % Internal funds/Retained earnings Working capital - % Internal funds/Retained earnings Working capital - % Internal funds/Retained earnings Working capital - % Internal funds/Retained earnings Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment?s working capital that was financed from each of the following sources? 390 -9 Don't know -8 Refused 10 20 30 40 50 60 70 80 85 90 95 98 100 Working capital - % Borrowed from banks (private and state-owned) Working capital - % Borrowed from banks (private and state-owned) Working capital - % Borrowed from banks (private and state-owned) Working capital - % Borrowed from banks (private and state-owned) Working capital - % Borrowed from banks (private and state-owned) Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment?s working capital that was financed from each of the following sources? Borrowed from banks (private and state-owned) 390 -9 Don't know -8 Refused 2 10 15 20 30 40 50 60 70 80 90 Working capital - % Borrowed from non-bank financial institutions Working capital - % Borrowed from non-bank financial institutions Working capital - % Borrowed from non-bank financial institutions Working capital - % Borrowed from non-bank financial institutions Working capital - % Borrowed from non-bank financial institutions Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment?s working capital that was financed from each of the following sources? Borrowed from non-bank financial institutions which include microfinance institutions, credit cooperatives, credit unions, or finance companies. 390 -9 Don't know -8 Refused 30 40 Working capital - % Purchases on credit from suppliers Working capital - % Purchases on credit from suppliers Working capital - % Purchases on credit from suppliers Working capital - % Purchases on credit from suppliers Working capital - % Purchases on credit from suppliers Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment?s working capital that was financed from each of the following sources? Purchases on credit from suppliers and advances from customers 390 -9 Don't know -8 Refused 5 10 20 30 40 50 60 80 Working capital - % Other Working capital - % Other Working capital - % Other Working capital - % Other Working capital - % Other Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment?s working capital that was financed from each of the following sources? Other (moneylenders, friends, relatives, etc.) 390 -9 Don't know -8 Refused 5 10 20 40 50 70 Purchase of fixed assets in last fiscal yr? Purchase of fixed assets in last fiscal yr? Purchase of fixed assets in last fiscal yr? Purchase of fixed assets in last fiscal yr? Purchase of fixed assets in last fiscal yr? In fiscal year [insert last complete fiscal year], did this establishment purchase any fixed assets, such as machinery, vehicles, equipment, land or buildings? 390 -9 Don't know -8 Refused 1 Yes 2 No Spending on purchases of machinery Spending on purchases of machinery Spending on purchases of machinery Spending on purchases of machinery Spending on purchases of machinery In fiscal year [insert last complete fiscal year], how much did this establishment spend on purchases of: Machinery, vehicles, and equipment (new or used) 47 343 -9 Don't know -8 Refusal -7 Does not apply 500 4000 5000 8000 10000 12000 15000 20000 25000 30000 35000 40000 45000 150000 Sysmiss Spending on purchases of land and buildings (LCU) Spending on purchases of land and buildings (LCU) Spending on purchases of land and buildings (LCU) Spending on purchases of land and buildings (LCU) Spending on purchases of land and buildings (LCU) In fiscal year [insert last complete fiscal year], how much did this establishment spend on purchases of: Land and buildings 47 343 -9 Don't know -8 Refusal -7 Does not apply Sysmiss Fixed assets - % Internal funds or retained earnings Fixed assets - % Internal funds or retained earnings Fixed assets - % Internal funds or retained earnings Fixed assets - % Internal funds or retained earnings Fixed assets - % Internal funds or retained earnings SHOW CARD Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Internal funds or retained earnings 47 343 -9 Don't know -8 Refused 40 50 60 80 90 95 100 Sysmiss Fixed assets - % Owners’ contribution or issued new equity shares Fixed assets - % Owners’ contribution or issued new equity shares Fixed assets - % Owners’ contribution or issued new equity shares Fixed assets - % Owners’ contribution or issued new equity shares Fixed assets - % Owners’ contribution or issued new equity shares SHOW CARD Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Owners' contribution or issued new equity shares 47 343 -9 Don't know -8 Refused 5 Sysmiss Fixed assets - % Borrowed from banks: private and state-owned Fixed assets - % Borrowed from banks: private and state-owned Fixed assets - % Borrowed from banks: private and state-owned Fixed assets - % Borrowed from banks: private and state-owned Fixed assets - % Borrowed from banks: private and state-owned Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment?s total purchase of fixed assets that was financed from each of the following sources: Borrowed from banks: private and state-owned 47 343 -9 Don't know -8 Refused 40 50 60 100 Sysmiss Fixed assets - % Borrowed from non-bank financial institutions Fixed assets - % Borrowed from non-bank financial institutions Fixed assets - % Borrowed from non-bank financial institutions Fixed assets - % Borrowed from non-bank financial institutions Fixed assets - % Borrowed from non-bank financial institutions Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment?s total purchase of fixed assets that was financed from each of the following sources: Borrowed from non-bank financial institutions which include microfinance institutions, credit cooperatives, credit unions, or finance companies 47 343 -9 Don't know -8 Refused Sysmiss Fixed assets - % Purchases on credit from suppliers Fixed assets - % Purchases on credit from suppliers Fixed assets - % Purchases on credit from suppliers Fixed assets - % Purchases on credit from suppliers Fixed assets - % Purchases on credit from suppliers SHOW CARD Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment?s total purchase of fixed assets that was financed from each of the following sources: Purchases on credit from suppliers and advances from customers 47 343 -9 Don't know -8 Refused 10 Sysmiss Fixed assets - % Other Fixed assets - % Other Fixed assets - % Other Fixed assets - % Other Fixed assets - % Other Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment?s total purchase of fixed assets that was financed from each of the following sources: Other (moneylenders, friends, relatives, bonds, etc.) 47 343 -9 Don't know -8 Refused 20 Sysmiss Leasing of fixed assets in last fiscal yr? Leasing of fixed assets in last fiscal yr? Leasing of fixed assets in last fiscal yr? Leasing of fixed assets in last fiscal yr? Leasing of fixed assets in last fiscal yr? In fiscal year [insert last complete fiscal year], did this establishment lease any fixed assets, such as machinery, vehicles, equipment, land or buildings? 390 -9 Don't know -8 Refused 1 Yes 2 No Checking or savings account? Checking or savings account? Checking or savings account? Checking or savings account? Checking or savings account? Now let's talk about the establishment's current situation. At this time, does this establishment have a checking or savings account? 390 -9 Don't know -8 Refused 1 Yes 2 No Overdraft facility? Overdraft facility? Overdraft facility? Overdraft facility? Overdraft facility? At this time, does this establishment have an overdraft facility? 390 -9 Don't know -8 Refused 1 Yes 2 No Line of credit or a loan from a financial institution? Line of credit or a loan from a financial institution? Line of credit or a loan from a financial institution? Line of credit or a loan from a financial institution? Line of credit or a loan from a financial institution? At this time, does this establishment have a line of credit or a loan from a financial institution? If answer is No or Don't Know then GO TO QUESTION K.16 390 -9 Don't know -8 Refused 1 Yes 2 No Type of financial institution that granted the most recent line of credit/lo Type of financial institution that granted the most recent line of credit/lo Type of financial institution that granted the most recent line of credit/lo Type of financial institution that granted the most recent line of credit/lo Type of financial institution that granted the most recent line of credit/lo SHOW CARD Referring to the most recent line of credit or loan, what type of financial institution granted this loan? 62 328 -9 Don't know -8 Refused 1 Private commercial banks 2 State-owned banks or government agency 3 Non-bank financial institutions 4 Other Sysmiss k9. Type of financial institution that granted the most recent line of credit/loan K9a country specific bank name K9a country specific bank name K9a country specific bank name K9a country specific bank name K9a country specific bank name Which bank provided the most recent line of credit or loan? 61 AccessBank CJSC Bank Respublika OJSC Bank Standard CJSC Demirbank OJSC Don't know International Bank of the Republic of Azerbaijan O Kapital Bank Other_ SPONTANEOUS - please specify PASHA Bank OJSC Refused Technikabank OJSC UniBank Commercial Bank OJSC Xalq Bank OJSC Year of approval of the most recent line of credit/loan Year of approval of the most recent line of credit/loan Year of approval of the most recent line of credit/loan Year of approval of the most recent line of credit/loan Year of approval of the most recent line of credit/loan Referring only to this most recent line of credit or loan, in what year was the most recent line of credit or loan approved? 62 328 -9 Don't know -8 Refusal -7 Does not apply 2000 2001 2006 2008 2009 2010 2011 2012 2013 Sysmiss Value of the most recent line of credit/loan at the time of approval (LCU) Value of the most recent line of credit/loan at the time of approval (LCU) Value of the most recent line of credit/loan at the time of approval (LCU) Value of the most recent line of credit/loan at the time of approval (LCU) Value of the most recent line of credit/loan at the time of approval (LCU) Referring only to this most recent loan or line of credit, what was its value at the time of approval? 62 328 -9 Don't know -8 Refusal -7 Does not apply 6000 10000 11000 15000 18000 20000 30000 40000 50000 60000 70000 80000 100000 120000 150000 170000 200000 300000 350000 400000 450000 500000 600000 Sysmiss Currency of the most recent line of credit/loan Currency of the most recent line of credit/loan Currency of the most recent line of credit/loan Currency of the most recent line of credit/loan Currency of the most recent line of credit/loan In what currency is the most recent line of credit or loan denominated? 62 328 -8 Refused 1 Local currency 2 Euro 3 US Dollar 4 Other_ SPONTANEOUS - please specify Sysmiss Currency of the most recent line of credit/loan (Other) Currency of the most recent line of credit/loan (Other) Currency of the most recent line of credit/loan (Other) Currency of the most recent line of credit/loan (Other) Currency of the most recent line of credit/loan (Other) In what currency is the most recent line of credit or loan denominated? Other Annual nominal interest rate of the most recent line of credit/loan Annual nominal interest rate of the most recent line of credit/loan Annual nominal interest rate of the most recent line of credit/loan Annual nominal interest rate of the most recent line of credit/loan Annual nominal interest rate of the most recent line of credit/loan What is the annual nominal interest rate (in percent) of the most recent line of credit or loan? 62 328 -9 Don't know -8 Refused 6 12 14 15 16 17 18 19 20 22 23 24 28 Sysmiss Original duration of the most recent line of credit/loan in months Original duration of the most recent line of credit/loan in months Original duration of the most recent line of credit/loan in months Original duration of the most recent line of credit/loan in months Original duration of the most recent line of credit/loan in months What was the original duration of the most recent line of credit or loan in months? 62 328 -9 Don't know -8 Refused 12 16 18 24 30 36 48 50 60 120 Sysmiss Collateral required for the most recent line of credit/loan? Collateral required for the most recent line of credit/loan? Collateral required for the most recent line of credit/loan? Collateral required for the most recent line of credit/loan? Collateral required for the most recent line of credit/loan? Referring only to this most recent loan or line of credit, did the financing require collateral? 62 328 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Collateral - Land Collateral - Land Collateral - Land Collateral - Land Collateral - Land INTERVIEWER: READ OUT Referring only to this most recent loan or line of credit, what type of collateral was required? Land, buildings under ownership of the establishment 53 337 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Collateral - Machinery and equipment including movables Collateral - Machinery and equipment including movables Collateral - Machinery and equipment including movables Collateral - Machinery and equipment including movables Collateral - Machinery and equipment including movables Referring only to this most recent loan or line of credit, what type of collateral was required? Machinery and equipment including movables 53 337 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Collateral - Accounts receivable and inventories Collateral - Accounts receivable and inventories Collateral - Accounts receivable and inventories Collateral - Accounts receivable and inventories Collateral - Accounts receivable and inventories Referring only to this most recent loan or line of credit, what type of collateral was required? Accounts receivable and inventories 53 337 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Collateral - Personal assets of owner (house Collateral - Personal assets of owner (house Collateral - Personal assets of owner (house Collateral - Personal assets of owner (house Collateral - Personal assets of owner (house Referring only to this most recent loan or line of credit, what type of collateral was required? Personal assets of owner (house, etc.) 53 337 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Collateral - Other forms of collateral not included in the categories abov Collateral - Other forms of collateral not included in the categories abov Collateral - Other forms of collateral not included in the categories abov Collateral - Other forms of collateral not included in the categories abov Collateral - Other forms of collateral not included in the categories abov Referring only to this most recent loan or line of credit, what type of collateral was required? Other forms of collateral not included in the categories above 53 337 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss k14e. Collateral - Other forms of collateral not included in the categories above Approx. collateral value required for the most recent line of credit/loan Approx. collateral value required for the most recent line of credit/loan Approx. collateral value required for the most recent line of credit/loan Approx. collateral value required for the most recent line of credit/loan Approx. collateral value required for the most recent line of credit/loan Referring only to this most recent line of credit or loan, what was the approximate value of the collateral required? 53 337 -9 Don't know -8 Refusal -7 Does not apply 8500 12000 15000 22000 40000 45000 50000 60000 80000 85000 90000 100000 120000 121000 155000 160000 180000 194000 200000 215000 230000 250000 300000 350000 500000 1000000 5500000 Sysmiss k15a. Approx. collateral value required for the most recent line of credit/loan (LCU) Outstanding balance on the most recent line of credit/loan (LCU) Outstanding balance on the most recent line of credit/loan (LCU) Outstanding balance on the most recent line of credit/loan (LCU) Outstanding balance on the most recent line of credit/loan (LCU) Outstanding balance on the most recent line of credit/loan (LCU) What is the outstanding balance on this most recent line of credit or loan? 62 328 -9 Don't know -8 Refusal -7 Does not apply 6000 10000 17500 18000 20000 23000 30000 35500 36000 75000 80000 300000 400000 Sysmiss Total number of outstanding loans/lines of credit held by this establishme Total number of outstanding loans/lines of credit held by this establishme Total number of outstanding loans/lines of credit held by this establishme Total number of outstanding loans/lines of credit held by this establishme Total number of outstanding loans/lines of credit held by this establishme What is the total number of outstanding loans or lines of credit held by this establishment? 62 328 -9 Don't know -8 Refused 1 2 3 Sysmiss k15b. Total number of outstanding loans/lines of credit held by this establishment Total value of outstanding loans/lines of credit held by this establishmen Total value of outstanding loans/lines of credit held by this establishmen Total value of outstanding loans/lines of credit held by this establishmen Total value of outstanding loans/lines of credit held by this establishmen Total value of outstanding loans/lines of credit held by this establishmen What is the total value of outstanding loans or lines of credit held by this establishment? 12 378 -9 Don't know -8 Refusal -7 Does not apply 30000 120000 500000 Sysmiss k15c. Total value of outstanding loans/lines of credit held by this establishment (LCU) Outstanding personal loans used to finance establishment's business activi Outstanding personal loans used to finance establishment's business activi Outstanding personal loans used to finance establishment's business activi Outstanding personal loans used to finance establishment's business activi Outstanding personal loans used to finance establishment's business activi At this time, does the owner of this establishment have any outstanding personal loans that are used to finance this establishment's business activities? 390 -9 Don't know -8 Refused 1 Yes 2 No k15d. Outstanding personal loans used to finance establishment's business activities? Apply for any loans/lines of credit in last fiscal yr? Apply for any loans/lines of credit in last fiscal yr? Apply for any loans/lines of credit in last fiscal yr? Apply for any loans/lines of credit in last fiscal yr? Apply for any loans/lines of credit in last fiscal yr? Referring again to the last fiscal year [insert last complete fiscal year], did this establishment apply for any loans or lines of credit? 390 -9 Don't know -8 Refused 1 Yes 2 No Main reason for not applying for line of credit/loan Main reason for not applying for line of credit/loan Main reason for not applying for line of credit/loan Main reason for not applying for line of credit/loan Main reason for not applying for line of credit/loan SHOW CARD What was the main reason why this establishment did not apply for any line of credit or loan? 315 75 -9 Don't know -8 Refused 1 No need for a loan - establishment had sufficient capital 2 Application procedures were complex 3 Interest rates were not favorable 4 Collateral requirements were too high 5 Size of loan and maturity were insufficient 6 It is necessary to make informal payments to get bank loans 7 Did not think it would be approved 8 Other Sysmiss ECAk17. Main reason for not applying for line of credit/loan Outcome of the most recent application for line of credit/loan Outcome of the most recent application for line of credit/loan Outcome of the most recent application for line of credit/loan Outcome of the most recent application for line of credit/loan Outcome of the most recent application for line of credit/loan Referring only to this most recent application for a line of credit or loan, what was the outcome of that application? 54 336 -9 Don't know -8 Refused -6 APPLICATION STILL IN PROCESS -3 APPLICATION WITHDRAWN BY THE ESTABLISHMENT 1 Application was approved 2 Application was rejected Sysmiss Annual financial statements checked and certified by an external auditor? Annual financial statements checked and certified by an external auditor? Annual financial statements checked and certified by an external auditor? Annual financial statements checked and certified by an external auditor? Annual financial statements checked and certified by an external auditor? In fiscal year [insert last complete fiscal year], did this establishment have its annual financial statements checked and certified by an external auditor? 390 -9 Don't know -8 Refused 1 Yes 2 No Access to finance - obstacle to current operations Access to finance - obstacle to current operations Access to finance - obstacle to current operations Access to finance - obstacle to current operations Access to finance - obstacle to current operations Using the response options on the card; To what degree is Access to Finance an obstacle to the current operations of this establishment? 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Plaintiff or defendant in court in the last 3 yrs? Plaintiff or defendant in court in the last 3 yrs? Plaintiff or defendant in court in the last 3 yrs? Plaintiff or defendant in court in the last 3 yrs? Plaintiff or defendant in court in the last 3 yrs? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The following questions assess how establishments, such as this one, deal with government officials and their agencies. Has this establishment been to court as a plaintiff or as a defendant in the last three years? 390 -9 Don't know -8 Refused 1 Yes 2 No H7a. "The court system is fair H7a. "The court system is fair H7a. "The court system is fair H7a. "The court system is fair H7a. "The court system is fair SHOW CARD I am going to read some statements that describe the courts system and how it could affect business. For each statement, please tell me if you Strongly disagree, Tend to disagree, Tend to agree, or Strongly agree. "The court system is fair, impartial and uncorrupted." 390 -9 Don't know -8 Refused 1 Strongly disagree 2 Tend to disagree 3 Tend to agree 4 Strongly agree The court system is quick The court system is quick The court system is quick The court system is quick The court system is quick SHOW CARD I am going to read some statements that describe the courts system and how it could affect business. For each statement, please tell me if you Strongly disagree, Tend to disagree, Tend to agree, or Strongly agree. "The court system is quick." 390 -9 Don't know -8 Refused 1 Strongly disagree 2 Tend to disagree 3 Tend to agree 4 Strongly agree The court system is able to enforce its decisions The court system is able to enforce its decisions The court system is able to enforce its decisions The court system is able to enforce its decisions The court system is able to enforce its decisions SHOW CARD I am going to read some statements that describe the courts system and how it could affect business. For each statement, please tell me if you Strongly disagree, Tend to disagree, Tend to agree, or Strongly agree. "The court system is able to enforce its decisions." 390 -9 Don't know -8 Refused 1 Strongly disagree 2 Tend to disagree 3 Tend to agree 4 Strongly agree % Senior management's time spent on dealing with regulations % Senior management's time spent on dealing with regulations % Senior management's time spent on dealing with regulations % Senior management's time spent on dealing with regulations % Senior management's time spent on dealing with regulations In a typical week over the last year, what percentage of total senior management's time was spent on dealing with requirements imposed by government regulations? [By senior management I mean managers, directors, and officers above direct supervisors of production/sales workers. Some examples of government regulations are taxes, customs, labor regulations, licensing and registration, including dealings with officials and completing forms] 390 -9 Don't know -8 Refused 2 3 4 5 10 50 70 100 Visited or inspected by tax officials over last yr? Visited or inspected by tax officials over last yr? Visited or inspected by tax officials over last yr? Visited or inspected by tax officials over last yr? Visited or inspected by tax officials over last yr? Over the last year, was this establishment visited or inspected by tax officials? 390 -9 Don't know -8 Refused 1 Yes 2 No Number of inspections by/required meetings with tax officials over last yr Number of inspections by/required meetings with tax officials over last yr Number of inspections by/required meetings with tax officials over last yr Number of inspections by/required meetings with tax officials over last yr Number of inspections by/required meetings with tax officials over last yr Over the last year, how many times was this establishment either inspected by tax officials or required to meet with them? 317 73 -9 Don't know -8 Refused 1 2 3 4 5 6 10 12 Sysmiss Informal gift/payment expected/requested in meetings/tax inspections? Informal gift/payment expected/requested in meetings/tax inspections? Informal gift/payment expected/requested in meetings/tax inspections? Informal gift/payment expected/requested in meetings/tax inspections? Informal gift/payment expected/requested in meetings/tax inspections? In any of these inspections or meetings was a gift or informal payment expected or requested? 317 73 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Secured or attempted to secure a government contract over last yr? Secured or attempted to secure a government contract over last yr? Secured or attempted to secure a government contract over last yr? Secured or attempted to secure a government contract over last yr? Secured or attempted to secure a government contract over last yr? Over the last year, has this establishment secured or attempted to secure a government contract? 390 -9 Don't know -8 Refused 1 Yes 2 No % of contract value typically paid to secure a government contract % of contract value typically paid to secure a government contract % of contract value typically paid to secure a government contract % of contract value typically paid to secure a government contract % of contract value typically paid to secure a government contract When establishments like this one do business with the government, what percent of the contract value would be typically paid in informal payments or gifts to secure the contract? 27 363 -9 Don't know -8 Refused 9 Sysmiss % of total annual sales paid as informal payment/gift % of total annual sales paid as informal payment/gift % of total annual sales paid as informal payment/gift % of total annual sales paid as informal payment/gift % of total annual sales paid as informal payment/gift It is said that establishments are sometimes required to make gifts or informal payments to public officials to "get things done" with regard to customs, taxes, licenses, regulations, services etc. On average, what percent of total annual sales, or estimated total annual value, do establishments like this one pay in informal payments or gifts to public officials for this purpose? Percent of total annual sales paid as informal payment 302 88 -9 Don't know -8 Refused -7 No answer 1 2 3 4 10 16 Sysmiss Total annual informal payment (LCU) Total annual informal payment (LCU) Total annual informal payment (LCU) Total annual informal payment (LCU) Total annual informal payment (LCU) It is said that establishments are sometimes required to make gifts or informal payments to public officials to "get things done" with regard to customs, taxes, licenses, regulations, services etc. On average, what percent of total annual sales, or estimated total annual value, do establishments like this one pay in informal payments or gifts to public officials for this purpose? Total annual informal payment 88 302 -9 Don't know -8 Refusal -7 Does not apply 2 Sysmiss Submit application to obtain an import license over last 2 yrs? Submit application to obtain an import license over last 2 yrs? Submit application to obtain an import license over last 2 yrs? Submit application to obtain an import license over last 2 yrs? Submit application to obtain an import license over last 2 yrs? Over the last two years, did this establishment submit an application to obtain an import license? 390 -9 Don't know -8 Refused 1 Yes 2 No Number of days it took to obtain import license Number of days it took to obtain import license Number of days it took to obtain import license Number of days it took to obtain import license Number of days it took to obtain import license Approximately how many days did it take to obtain this import license from the day of the application to the day it was granted? 19 371 -9 Don't know -6 STILL IN PROCESS -5 APPLICATION DENIED 1 2 3 5 7 12 15 Sysmiss Informal gift/ payment expected/requested to obtain import license? Informal gift/ payment expected/requested to obtain import license? Informal gift/ payment expected/requested to obtain import license? Informal gift/ payment expected/requested to obtain import license? Informal gift/ payment expected/requested to obtain import license? In reference to that application for an import license, was an informal gift or payment expected or requested? 19 371 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Submit application to obtain an operating license over last 2 yrs? Submit application to obtain an operating license over last 2 yrs? Submit application to obtain an operating license over last 2 yrs? Submit application to obtain an operating license over last 2 yrs? Submit application to obtain an operating license over last 2 yrs? Over the last two years, did this establishment submit an application to obtain an operating license? 390 -9 Don't know -8 Refused 1 Yes 2 No Number of days it took to obtain operating license Number of days it took to obtain operating license Number of days it took to obtain operating license Number of days it took to obtain operating license Number of days it took to obtain operating license Approximately how many days did it take to obtain this operating license from the day of the application to the day it was granted? 36 354 -9 Don't know -6 STILL IN PROCESS -5 APPLICATION DENIED 1 2 3 4 5 7 10 12 15 30 Sysmiss Informal gift/ payment expected/requested to obtain operating license? Informal gift/ payment expected/requested to obtain operating license? Informal gift/ payment expected/requested to obtain operating license? Informal gift/ payment expected/requested to obtain operating license? Informal gift/ payment expected/requested to obtain operating license? In reference to that application for an operating license, was an informal gift or payment expected or requested? 36 354 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Tax rates - obstacle to current operations Tax rates - obstacle to current operations Tax rates - obstacle to current operations Tax rates - obstacle to current operations Tax rates - obstacle to current operations 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Tax rates 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Tax administration - obstacle to current operations Tax administration - obstacle to current operations Tax administration - obstacle to current operations Tax administration - obstacle to current operations Tax administration - obstacle to current operations 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Tax administration 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Change in total costs if tax administration no longer an obstacle Change in total costs if tax administration no longer an obstacle Change in total costs if tax administration no longer an obstacle Change in total costs if tax administration no longer an obstacle Change in total costs if tax administration no longer an obstacle Would your total annual costs increase, remain the same or decrease over the next fiscal year if tax administration is no longer an obstacle? 94 296 -9 Don't know -8 Refused 1 Increase 2 Remain the same 3 Decrease Sysmiss Expected % increase in total costs - tax administration no obstacle Expected % increase in total costs - tax administration no obstacle Expected % increase in total costs - tax administration no obstacle Expected % increase in total costs - tax administration no obstacle Expected % increase in total costs - tax administration no obstacle By what percentage would your total annual costs INCREASE in the next fiscal year? 58 332 -9 Don't know -8 Refused 1 2 3 5 6 8 10 13 20 30 Sysmiss Expected % decrease in total costs - tax administration no obstacle Expected % decrease in total costs - tax administration no obstacle Expected % decrease in total costs - tax administration no obstacle Expected % decrease in total costs - tax administration no obstacle Expected % decrease in total costs - tax administration no obstacle By what percentage would your total annual costs DECREASE in the next fiscal year? 1 389 -9 Don't know -8 Refused 2 Sysmiss Business licensing and permits - obstacle to current operations Business licensing and permits - obstacle to current operations Business licensing and permits - obstacle to current operations Business licensing and permits - obstacle to current operations Business licensing and permits - obstacle to current operations 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Business licensing and permits 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Change in total costs if business licensing and permits no longer an obstacle Change in total costs if business licensing and permits no longer an obstacle Change in total costs if business licensing and permits no longer an obstacle Change in total costs if business licensing and permits no longer an obstacle Change in total costs if business licensing and permits no longer an obstacle Would your total annual costs increase, remain the same or decrease over the next fiscal year if business licensing and permits are no longer an obstacle? 61 329 -9 Don't know -8 Refused 1 Increase 2 Remain the same 3 Decrease Sysmiss ECAj31c1. Change in total costs if business licensing and permits no longer an obstacle Expected % increase in total costs - business licensing and permits no Expected % increase in total costs - business licensing and permits no Expected % increase in total costs - business licensing and permits no Expected % increase in total costs - business licensing and permits no Expected % increase in total costs - business licensing and permits no By what percentage would your total annual costs INCREASE in the next fiscal year? 41 349 -9 Don't know -8 Refused 2 3 4 5 6 8 9 10 Sysmiss ECAj31c2. Expected % increase in total costs - business licensing and permits no obstacle Expected % decrease in total costs - business licensing and permits no Expected % decrease in total costs - business licensing and permits no Expected % decrease in total costs - business licensing and permits no Expected % decrease in total costs - business licensing and permits no Expected % decrease in total costs - business licensing and permits no By what percentage would your total annual costs DECREASE in the next fiscal year? 390 -9 Don't know -8 Refused Sysmiss ECAj31c3. Expected % decrease in total costs - business licensing and permits no obstacle Political instability - obstacle to current operations Political instability - obstacle to current operations Political instability - obstacle to current operations Political instability - obstacle to current operations Political instability - obstacle to current operations SHOW CARD Using the response options on the card; To what degree is political instability an obstacle to the current operations of this establishment? 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Corruption - obstacle to current operations Corruption - obstacle to current operations Corruption - obstacle to current operations Corruption - obstacle to current operations Corruption - obstacle to current operations SHOW CARD Using the response options on the card; To what degree is corruption an obstacle to the current operations of this establishment? 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Change in total costs if corruption no longer an obstacle Change in total costs if corruption no longer an obstacle Change in total costs if corruption no longer an obstacle Change in total costs if corruption no longer an obstacle Change in total costs if corruption no longer an obstacle Would your total annual costs increase, remain the same or decrease over the next fiscal year if corruption is no longer an obstacle? 55 335 -9 Don't know -8 Refused 1 Increase 2 Remain the same 3 Decrease Sysmiss Expected % increase in total costs - corruption no obstacle Expected % increase in total costs - corruption no obstacle Expected % increase in total costs - corruption no obstacle Expected % increase in total costs - corruption no obstacle Expected % increase in total costs - corruption no obstacle By what percentage would your total annual costs INCREASE in the next fiscal year? 32 358 -9 Don't know -8 Refused 1 4 5 8 10 15 20 Sysmiss Expected % decrease in total costs - corruption no obstacle Expected % decrease in total costs - corruption no obstacle Expected % decrease in total costs - corruption no obstacle Expected % decrease in total costs - corruption no obstacle Expected % decrease in total costs - corruption no obstacle By what percentage would your total annual costs DECREASE in the next fiscal year? 390 -9 Don't know -8 Refused Sysmiss Courts - obstacle to current operations Courts - obstacle to current operations Courts - obstacle to current operations Courts - obstacle to current operations Courts - obstacle to current operations SHOW CARD Using the response options on the card; To what degree are courts an obstacle to the current operations of this establishment? 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Change in total costs if courts no longer an obstacle Change in total costs if courts no longer an obstacle Change in total costs if courts no longer an obstacle Change in total costs if courts no longer an obstacle Change in total costs if courts no longer an obstacle Would your total annual costs increase, remain the same or decrease over the next fiscal year if courts are no longer an obstacle? 4 386 -9 Don't know -8 Refused 1 Increase 2 Remain the same 3 Decrease Sysmiss Expected % increase in total costs - courts no obstacle Expected % increase in total costs - courts no obstacle Expected % increase in total costs - courts no obstacle Expected % increase in total costs - courts no obstacle Expected % increase in total costs - courts no obstacle By what percentage would your total annual costs INCREASE in the next fiscal year? 2 388 -9 Don't know -8 Refused 10 20 Sysmiss Expected % decrease in total costs - courts no obstacle Expected % decrease in total costs - courts no obstacle Expected % decrease in total costs - courts no obstacle Expected % decrease in total costs - courts no obstacle Expected % decrease in total costs - courts no obstacle By what percentage would your total annual costs DECREASE in the next fiscal year? 390 -9 Don't know -8 Refused Sysmiss Frequency of informal payments/gifts to get things done Frequency of informal payments/gifts to get things done Frequency of informal payments/gifts to get things done Frequency of informal payments/gifts to get things done Frequency of informal payments/gifts to get things done 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: To conclude the topic on regulations 2) SHOW CARD Thinking about officials, would you say the following statement is always, usually, frequently, sometimes, seldom or never true? It is common for firms in my line of business to have to pay some irregular "additional payments or gifts" to get things done with regard to customs, taxes, licenses, regulations, services etc 390 -9 Don't know -8 Refused 1 Never 2 Seldom 3 Sometimes 4 Frequently 5 Very frequently 6 Always Frequency of unofficial payments/gifts to deal with customs/imports Frequency of unofficial payments/gifts to deal with customs/imports Frequency of unofficial payments/gifts to deal with customs/imports Frequency of unofficial payments/gifts to deal with customs/imports Frequency of unofficial payments/gifts to deal with customs/imports SHOW CARD Thinking now of unofficial payments/gifts that establishments like this one would make in a given year, please tell me how often would they make payments/gifts for the following purposes: To deal with customs/imports 390 -9 Don't know -8 Refused 1 Never 2 Seldom 3 Sometimes 4 Frequently 5 Very frequently 6 Always Frequency of unofficial payments/gifts to deal with courts Frequency of unofficial payments/gifts to deal with courts Frequency of unofficial payments/gifts to deal with courts Frequency of unofficial payments/gifts to deal with courts Frequency of unofficial payments/gifts to deal with courts SHOW CARD Thinking now of unofficial payments/gifts that establishments like this one would make in a given year, please tell me how often would they make payments/gifts for the following purposes: To deal with courts 390 -9 Don't know -8 Refused 1 Never 2 Seldom 3 Sometimes 4 Frequently 5 Very frequently 6 Always Frequency of unofficial payments/gifts to deal with taxes and tax colle Frequency of unofficial payments/gifts to deal with taxes and tax colle Frequency of unofficial payments/gifts to deal with taxes and tax colle Frequency of unofficial payments/gifts to deal with taxes and tax colle Frequency of unofficial payments/gifts to deal with taxes and tax colle SHOW CARD Thinking now of unofficial payments/gifts that establishments like this one would make in a given year, please tell me how often would they make payments/gifts for the following purposes: To deal with taxes and tax collection 390 -9 Don't know -8 Refused 1 Never 2 Seldom 3 Sometimes 4 Frequently 5 Very frequently 6 Always ECAq41c. Frequency of unofficial payments/gifts to deal with taxes and tax collection Private payments/gifts/other benefits to Parliamentarians - direct impa Private payments/gifts/other benefits to Parliamentarians - direct impa Private payments/gifts/other benefits to Parliamentarians - direct impa Private payments/gifts/other benefits to Parliamentarians - direct impa Private payments/gifts/other benefits to Parliamentarians - direct impa It is often said that firms make unofficial payments/gifts, private payments or other benefits to public officials to gain advantages in the drafting of laws, decrees, regulations, and other binding government decisions. To what extent have the following practices had a direct impact on this establishment? Private payments/gifts or other benefits to Parliamentarians to affect their votes 390 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 No impact 2 Minor impact 3 Moderate impact 4 Major impact 5 Decisive impact ECAq44a. Private payments/gifts/other benefits to Parliamentarians - direct impact Private payments/gifts/other benefits to Government officials - direct Private payments/gifts/other benefits to Government officials - direct Private payments/gifts/other benefits to Government officials - direct Private payments/gifts/other benefits to Government officials - direct Private payments/gifts/other benefits to Government officials - direct It is often said that firms make unofficial payments/gifts, private payments or other benefits to public officials to gain advantages in the drafting of laws, decrees, regulations, and other binding government decisions. To what extent have the following practices had a direct impact on this establishment? Private payments/gifts or other benefits to Government officials to affect the content of government decrees 390 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 No impact 2 Minor impact 3 Moderate impact 4 Major impact 5 Decisive impact ECAq44b. Private payments/gifts/other benefits to Government officials - direct impact Private payments/gifts/other benefits to local/regional officials -dire Private payments/gifts/other benefits to local/regional officials -dire Private payments/gifts/other benefits to local/regional officials -dire Private payments/gifts/other benefits to local/regional officials -dire Private payments/gifts/other benefits to local/regional officials -dire It is often said that firms make unofficial payments/gifts, private payments or other benefits to public officials to gain advantages in the drafting of laws, decrees, regulations, and other binding government decisions. To what extent have the following practices had a direct impact on this establishment? Private payments/gifts or other benefits to local or regional government officials to affect their votes or content of government decrees 390 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 No impact 2 Minor impact 3 Moderate impact 4 Major impact 5 Decisive impact ECAq44c. Private payments/gifts/other benefits to local/regional officials -direct impact Number of times an external consultant hired in last 3 fiscal yrs Number of times an external consultant hired in last 3 fiscal yrs Number of times an external consultant hired in last 3 fiscal yrs Number of times an external consultant hired in last 3 fiscal yrs Number of times an external consultant hired in last 3 fiscal yrs In the last three complete fiscal years, how many times has this establishment hired an external consultant (such as management consultant, engineer, architect, accountant)? 390 -9 Don't know -8 Refused 1 2 3 Business skills improvements Business skills improvements Business skills improvements Business skills improvements Business skills improvements What kind of consulting services were provided? Business skills improvements (finance, marketing, communication, basic HR, business plan) 14 376 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss Business process improvements Business process improvements Business process improvements Business process improvements Business process improvements What kind of consulting services were provided? Business process improvements (informational/accounting system or introduction of quality standard) 14 376 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss More sophisticated projects More sophisticated projects More sophisticated projects More sophisticated projects More sophisticated projects What kind of consulting services were provided? More sophisticated projects (restructuring, feasibility study, environmental management and energy efficiency) 14 376 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss Any external consultants hired from local consulting firms? Any external consultants hired from local consulting firms? Any external consultants hired from local consulting firms? Any external consultants hired from local consulting firms? Any external consultants hired from local consulting firms? Were any of these external consultants hired from local consulting firms? 14 376 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Main reason the establishment did not hire an external consultant Main reason the establishment did not hire an external consultant Main reason the establishment did not hire an external consultant Main reason the establishment did not hire an external consultant Main reason the establishment did not hire an external consultant SHOW CARD What was the main reason why this establishment did not hire an external consultant? 363 27 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 No need for external consultants 2 External consultants are too expensive 3 External consultants do not offer the services needed 4 There are no external consultants available 5 Not aware of consultancy services offered 6 Other_ SPONTANEOUS - please specify Sysmiss Main reason the establishment did not hire an external consultant (Other Main reason the establishment did not hire an external consultant (Other Main reason the establishment did not hire an external consultant (Other Main reason the establishment did not hire an external consultant (Other Main reason the establishment did not hire an external consultant (Other What was the main reason why this establishment did not hire an external consultant? Other ECAr20x. Main reason the establishment did not hire an external consultant (Other) Permanent Permanent Permanent Permanent Permanent READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: Now I would like to ask you a few questions about this establishment's labour force. At the end of fiscal year [insert last complete fiscal year], how many permanent, full-time employees did this establishment employ? Please include all employees and managers INTERVIEWER: include interviewee if applicable 390 -9 Don't know -8 Refusal -7 Does not apply 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 30 31 32 33 34 35 36 37 38 40 41 44 45 47 48 50 51 52 55 60 61 62 66 68 70 72 73 75 80 82 87 90 93 94 98 100 104 105 108 110 115 120 125 130 133 138 155 156 200 220 270 300 326 441 446 500 800 Permanent Permanent Permanent Permanent Permanent Three fiscal years ago, at the end of fiscal year [insert three complete fiscal years ago], how many permanent, full-time individuals worked in this establishment? Please include all employees and managers INTERVIEWER: include interviewee if applicable 390 -9 Don't know -8 Refusal -7 Does not apply 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 30 31 32 35 36 37 39 40 43 45 47 48 50 51 55 57 60 61 68 70 75 82 85 88 90 95 97 98 100 107 109 110 118 130 140 180 200 220 300 350 367 473 500 800 Permanent Permanent Permanent Permanent Permanent INTERVIEWER: READ EACH CATEGORY At the end of fiscal year [insert last complete fiscal year], how many permanent, full-time employees were: Production employees 122 268 -9 Don't know -8 Refusal -7 Does not apply 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 19 20 22 23 24 25 26 30 32 34 40 43 45 60 62 67 70 72 75 80 90 109 110 117 120 150 180 260 270 720 Sysmiss Permanent Permanent Permanent Permanent Permanent INTERVIEWER: READ EACH CATEGORY At the end of fiscal year [insert last complete fiscal year], how many permanent, full-time employees were: Non-production employees [e.g., managers, administration, sales] 122 268 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 18 20 21 23 25 30 40 50 80 Sysmiss Permanent Permanent Permanent Permanent Permanent INTERVIEWER: READ EACH CATEGORY At the end of fiscal year [insert last complete fiscal year], how many permanent, full-time employees were: Skilled production workers 122 268 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 9 10 11 12 15 17 19 20 25 30 40 50 70 140 210 Sysmiss Permanent Permanent Permanent Permanent Permanent INTERVIEWER: READ EACH CATEGORY At the end of fiscal year [insert last complete fiscal year], how many permanent, full-time employees were: Unskilled production workers 122 268 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 9 10 12 13 14 15 16 17 18 20 22 23 24 25 26 27 28 30 31 34 35 40 47 50 60 62 63 65 70 80 110 120 670 Sysmiss At the end of fiscal year XXXX At the end of fiscal year XXXX At the end of fiscal year XXXX At the end of fiscal year XXXX At the end of fiscal year XXXX At the end of fiscal year [insert last complete fiscal year], how many permanent full-time employees of this establishment for the following categories were female? 268 122 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 18 19 20 25 32 34 35 36 42 60 128 153 157 Sysmiss Female permanent full-time production workers at the end of last fiscal yr Female permanent full-time production workers at the end of last fiscal yr Female permanent full-time production workers at the end of last fiscal yr Female permanent full-time production workers at the end of last fiscal yr Female permanent full-time production workers at the end of last fiscal yr At the end of fiscal year [insert last complete fiscal year], how many permanent full-time employees of this establishment for the following categories were female? Female permanent full-time production employees 122 268 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 9 10 12 13 14 15 16 17 18 20 30 70 72 80 130 Sysmiss Female permanent full-time non-production workers at the end of last fiscal Female permanent full-time non-production workers at the end of last fiscal Female permanent full-time non-production workers at the end of last fiscal Female permanent full-time non-production workers at the end of last fiscal Female permanent full-time non-production workers at the end of last fiscal At the end of fiscal year [insert last complete fiscal year], how many permanent full-time employees of this establishment for the following categories were female? Female permanent full-time non-production employees 122 268 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 10 11 14 15 18 20 22 30 Sysmiss l5b. Female permanent full-time non-production workers at the end of last fiscal yr Temporary Temporary Temporary Temporary Temporary How many full-time temporary employees did this establishment employ in fiscal year [insert last complete fiscal year]? (Full-time, temporary workers are all paid short-term (i.e. for less than a fiscal year) employees with no guarantee of renewal of contract employment and that work full-time) 390 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 8 9 10 16 17 20 25 30 36 50 100 200 Female temporary Female temporary Female temporary Female temporary Female temporary How many full-time temporary employees employed throughout fiscal year [insert last complete fiscal year], were females? 68 322 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 10 12 15 25 120 Sysmiss Average employment Average employment Average employment Average employment Average employment What was the average length of employment of all full-time temporary employees in fiscal year [insert last complete fiscal year]? 68 322 -9 Don't know -8 Refused 1 Less than one month 2 3 4 5 6 7 8 9 11 12 Sysmiss Average number of yrs of education of typical production worker Average number of yrs of education of typical production worker Average number of yrs of education of typical production worker Average number of yrs of education of typical production worker Average number of yrs of education of typical production worker What is the average number of years of education of a typical permanent full-time production worker employed in this establishment? Average number of years of education of typical production worker 122 268 -9 Don't know -8 Refused 10 11 15 Sysmiss Average number of yrs of education of typical female production worker Average number of yrs of education of typical female production worker Average number of yrs of education of typical female production worker Average number of yrs of education of typical female production worker Average number of yrs of education of typical female production worker What is the average number of years of education of a typical permanent full-time production worker employed in this establishment? Average number of years of education of typical female production worker 122 268 -9 Don't know -8 Refused -7 NO FEMALE PRODUCTION WORKERS 10 11 14 15 Sysmiss % of full time employees who completed a university degree % of full time employees who completed a university degree % of full time employees who completed a university degree % of full time employees who completed a university degree % of full time employees who completed a university degree What percent of this establishment's labor force employed at the end of fiscal year [insert last complete fiscal year] had a university degree? 390 -9 Don't know -8 Refused 1 2 3 4 5 6 8 9 10 11 12 15 16 18 20 25 27 28 30 33 35 40 50 60 70 75 78 80 85 90 95 97 100 Formal training programs for permanent Formal training programs for permanent Formal training programs for permanent Formal training programs for permanent Formal training programs for permanent Over fiscal year [insert last complete fiscal year], did this establishment have formal training programs for its permanent, full-time employees? 390 -9 Don't know -8 Refused 1 Yes 2 No % of production full-time permanent employees that received formal trainin % of production full-time permanent employees that received formal trainin % of production full-time permanent employees that received formal trainin % of production full-time permanent employees that received formal trainin % of production full-time permanent employees that received formal trainin Referring to the training programs run over fiscal year [insert last complete fiscal year], what percent of permanent, full-time employees of the following categories received formal training? Production full-time permanent employees trained 9 381 -9 Don't know -8 Refused 100 Sysmiss l11a. % of production full-time permanent employees that received formal training % of non-production full-time permanent employees that received formal tra % of non-production full-time permanent employees that received formal tra % of non-production full-time permanent employees that received formal tra % of non-production full-time permanent employees that received formal tra % of non-production full-time permanent employees that received formal tra Referring to the training programs run over fiscal year [insert last complete fiscal year], what percent of permanent, full-time employees of the following categories received formal training? Non-production full-time permanent employees trained 9 381 -9 Don't know -8 Refused 50 90 100 Sysmiss l11b. % of non-production full-time permanent employees that received formal training Labor regulations - obstacle to current operations Labor regulations - obstacle to current operations Labor regulations - obstacle to current operations Labor regulations - obstacle to current operations Labor regulations - obstacle to current operations SHOW CARD Using the response options on the card; To what degree are Labor Regulations an obstacle to the current operations of this establishment? 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Change in total costs if labor regulations no longer an obstacle Change in total costs if labor regulations no longer an obstacle Change in total costs if labor regulations no longer an obstacle Change in total costs if labor regulations no longer an obstacle Change in total costs if labor regulations no longer an obstacle Would your total annual costs increase, remain the same or decrease over the next fiscal year if labor regulations are no longer an obstacle? 5 385 -9 Don't know -8 Refused 1 Increase 2 Remain the same 3 Decrease Sysmiss Expected % increase in total costs - labor regulations no obstacle Expected % increase in total costs - labor regulations no obstacle Expected % increase in total costs - labor regulations no obstacle Expected % increase in total costs - labor regulations no obstacle Expected % increase in total costs - labor regulations no obstacle By what percentage would your total annual costs INCREASE in the next fiscal year? 1 389 -9 Don't know -8 Refused 30 Sysmiss Expected % decrease in total costs - labor regulations no obstacle Expected % decrease in total costs - labor regulations no obstacle Expected % decrease in total costs - labor regulations no obstacle Expected % decrease in total costs - labor regulations no obstacle Expected % decrease in total costs - labor regulations no obstacle By what percentage would your total annual costs DECREASE in the next fiscal year? 390 -9 Don't know -8 Refused Sysmiss Inadequately educated workforce - obstacle to current operations Inadequately educated workforce - obstacle to current operations Inadequately educated workforce - obstacle to current operations Inadequately educated workforce - obstacle to current operations Inadequately educated workforce - obstacle to current operations SHOW CARD Using the response options on the card; To what degree is an Inadequately Educated Workforce an obstacle to the current operations of this establishment? 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Change in total sales if inadequately educated workforce no longer an obstacle Change in total sales if inadequately educated workforce no longer an obstacle Change in total sales if inadequately educated workforce no longer an obstacle Change in total sales if inadequately educated workforce no longer an obstacle Change in total sales if inadequately educated workforce no longer an obstacle Would your total annual sales increase, remain the same or decrease over the next fiscal year if an inadequately educated workforce is no longer an obstacle? 13 377 -9 Don't know -8 Refused 1 Increase 2 Remain the same 3 Decrease Sysmiss ECAl31b1. Change in total sales if inadequately educated workforce no longer an obstacle Expected % increase in total sales - inadequately educated workforce no Expected % increase in total sales - inadequately educated workforce no Expected % increase in total sales - inadequately educated workforce no Expected % increase in total sales - inadequately educated workforce no Expected % increase in total sales - inadequately educated workforce no By what percentage would your total annual sales INCREASE in the next fiscal year? 7 383 -9 Don't know -8 Refused 1 2 5 Sysmiss ECAl31b2. Expected % increase in total sales - inadequately educated workforce no obstacle Expected % decrease in total sales - inadequately educated workforce no Expected % decrease in total sales - inadequately educated workforce no Expected % decrease in total sales - inadequately educated workforce no Expected % decrease in total sales - inadequately educated workforce no Expected % decrease in total sales - inadequately educated workforce no By what percentage would your total annual sales DECREASE in the next fiscal year? 1 389 -9 Don't know -8 Refused 6 Sysmiss ECAl31b3. Expected % decrease in total sales - inadequately educated workforce no obstacle Business environment - biggest obstacle faced Business environment - biggest obstacle faced Business environment - biggest obstacle faced Business environment - biggest obstacle faced Business environment - biggest obstacle faced 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The next set of questions is designed to get a general picture of your opinion about the business environment that affects your operations. 2) SHOW CARD (DO NOT READ OUT) By looking at card [insert card number] can you tell me which of the elements of the business environment included in the list, if any, currently represents the biggest obstacle faced by this establishment? 390 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Access to finance 2 Access to land 3 Business licensing and permits 4 Corruption 5 Courts 6 Crime_ theft and disorder 7 Customs and trade regulations 8 Electricity 9 Inadequately educated workforce 10 Labor regulations 11 Political instability 12 Practices of competitors in the informal sector 13 Tax administration 14 Tax rates 15 Transport Card rotation number (pre-defined) Card rotation number (pre-defined) Card rotation number (pre-defined) Card rotation number (pre-defined) Card rotation number (pre-defined) SHOW CARD By looking at card [insert card number] can you tell me which of the elements of the business environment included in the list, if any, currently represents the biggest obstacle faced by this establishment? Rotation (option 1, 2 or 3) 390 -8 Refused 1 Option 1 2 Option 2 3 Option 3 Total cost of labor (LCU) Total cost of labor (LCU) Total cost of labor (LCU) Total cost of labor (LCU) Total cost of labor (LCU) 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The purpose of the following questions is to allow us to estimate the productivity of establishments like this one. Estimates are made at the aggregate level so the information you provide below will be compiled with the information from other establishments. It is important that this information be as accurate as possible. The individual data are treated as confidential - the identity of your establishment will not be revealed at any point. Please provide the following information from the financial statements of this establishment. 2) READ OUT For fiscal year [insert last complete fiscal year], please provide the following information about this establishment: Total annual cost of labor (including wages, salaries, bonuses, social security payments) 390 -9 Don't know -8 Refusal -7 Does not apply 1140 1500 1800 3600 3800 4624 6000 6436 7074 7285 7386 7443 7485 7700 8000 8263 8529 9600 10000 10200 10260 10500 10800 11000 12000 12331 12353 13000 13200 13500 14000 15000 16000 16200 16600 16800 17000 17400 18000 18500 18515 18750 19525 19627 19700 20000 21000 21350 21396 21500 21600 22000 22500 24000 24350 25000 25390 25500 25507 26000 28800 29000 30000 32000 32330 32500 33040 33567 34000 34500 34730 35000 36000 36670 37650 38000 38574 40000 40123 40500 40620 41000 43450 44786 45000 46000 46680 47480 48000 50000 51000 51876 52000 53000 54000 55000 56000 60000 60233 62000 63700 64000 65000 70000 70738 72000 75000 77000 80000 80569 83000 84200 85000 85650 86000 87300 90000 93000 100000 100500 105000 108000 108050 108500 110000 120000 125000 130000 140000 145000 150000 158120 168000 170000 173000 180000 190000 195000 195200 196000 200000 210000 220000 221860 244000 250000 300000 331633 350000 360000 390000 400000 420000 432000 450000 470000 489132 500000 550000 599372 600000 647831 650000 686749 1081545 1126030 1319957 1476038 1500000 1690437 2880808 2982531 Total cost of raw materials and intermediate goods used in production (LCU) Total cost of raw materials and intermediate goods used in production (LCU) Total cost of raw materials and intermediate goods used in production (LCU) Total cost of raw materials and intermediate goods used in production (LCU) Total cost of raw materials and intermediate goods used in production (LCU) For fiscal year [insert last complete fiscal year], please provide the following information about this establishment: Total annual cost of raw materials and intermediate goods used in production 122 268 -9 Don't know -8 Refusal -7 Does not apply 2000 2833 4600 7000 8100 8500 9157 10000 12000 13000 15000 15100 16000 20000 22000 28000 30000 35000 38000 40000 50000 51000 55000 58166 60000 65000 70000 80000 85000 90000 99100 100000 170000 180000 200000 204100 220000 250000 270000 300000 350000 400000 450000 500000 550000 600000 800000 1000000 1500000 Sysmiss Total costs of fuel (LCU) Total costs of fuel (LCU) Total costs of fuel (LCU) Total costs of fuel (LCU) Total costs of fuel (LCU) For fiscal year [insert last complete fiscal year], please provide the following information about this establishment: Total annual costs of fuel 122 268 -9 Don't know -8 Refusal -7 Does not apply 300 350 400 500 550 1000 1200 1500 1738 2000 2500 3000 3500 4710 5000 6000 6300 6500 7000 8000 10000 12000 15000 20000 20400 25300 30000 40000 72000 Sysmiss Total costs of electricity (LCU) Total costs of electricity (LCU) Total costs of electricity (LCU) Total costs of electricity (LCU) Total costs of electricity (LCU) For fiscal year [insert last complete fiscal year], please provide the following information about this establishment: Total annual costs of electricity 390 -9 Don't know -8 Refusal -7 Does not apply 110 140 180 200 205 240 250 280 300 350 360 370 385 400 420 450 455 480 500 600 700 800 900 1000 1050 1100 1200 1400 1500 1600 1800 1900 2000 2200 2300 2400 2500 2600 3000 3100 3200 3500 3600 3700 3800 4000 4200 4300 4500 4800 5000 5300 5600 5800 6000 6400 6500 7000 7200 7400 8000 8700 9000 10000 11000 12000 12700 13000 13400 13402 13500 14000 15000 18000 20000 26635 27000 30700 40400 41000 43000 50000 87900 153700 457000 Total rental cost of machinery Total rental cost of machinery Total rental cost of machinery Total rental cost of machinery Total rental cost of machinery From the financial reports for fiscal year [insert last complete fiscal year], please provide the following information about this establishment: Total annual cost of labor including wages, salaries, bonuses, social security payments 122 268 -9 Don't know -8 Refusal -7 Does not apply 200 300 600 1500 1800 2000 2500 3000 3600 4000 10000 15000 20000 30000 40000 70000 Sysmiss Total rental cost of land and buildings Total rental cost of land and buildings Total rental cost of land and buildings Total rental cost of land and buildings Total rental cost of land and buildings From the financial reports for fiscal year [insert last complete fiscal year], please provide the following information about this establishment: 122 268 -9 Don't know -8 Refusal -7 Does not apply 1200 2000 3000 4920 5000 8955 Sysmiss Other cost of production not included above Other cost of production not included above Other cost of production not included above Other cost of production not included above Other cost of production not included above From the financial reports for fiscal year [insert last complete fiscal year], please provide the following information about this establishment: 122 268 -9 Don't know -8 Refusal -7 Does not apply 200 350 500 1000 1500 3000 4000 5000 5500 6000 8000 8500 12000 20000 25000 36300 51583 70000 Sysmiss Total annual cost of finished goods and materials purchased to resell Total annual cost of finished goods and materials purchased to resell Total annual cost of finished goods and materials purchased to resell Total annual cost of finished goods and materials purchased to resell Total annual cost of finished goods and materials purchased to resell For fiscal year [insert last complete fiscal year], please provide the following information about this establishment: Total annual cost of finished goods/materials bought to resell 116 274 -9 Don't know -8 Refusal -7 Does not apply 5000 10000 15000 16000 18000 20000 30000 35000 40000 45800 50000 55000 60000 65000 70000 80000 85000 100000 135000 140000 150000 170000 175518 200000 220000 280000 290000 300000 318000 350000 370000 450000 500000 550000 600000 1200000 2500000 3648400 3718000 4814300 9532300 16000000 63306000 Sysmiss Net book value of machinery Net book value of machinery Net book value of machinery Net book value of machinery Net book value of machinery At the end of fiscal year [insert last complete fiscal year], what was the net book value, that is the value of assets after depreciation, of the following: Machinery, vehicles, and equipment 122 268 -9 Don't know -8 Refusal -7 Does not apply 37000 60000 100000 140000 150000 163000 200000 300000 350000 365000 450000 500000 500500 900000 Sysmiss Net book value of land and buildings (LCU) Net book value of land and buildings (LCU) Net book value of land and buildings (LCU) Net book value of land and buildings (LCU) Net book value of land and buildings (LCU) At the end of fiscal year [insert last complete fiscal year], what was the net book value, that is the value of assets after depreciation, of the following: Land and buildings 122 268 -9 Don't know -8 Refusal -7 Does not apply 9 25000 100000 120000 140000 250000 500000 550000 600000 638900 750000 780000 1000000 Sysmiss Replacement cost for machinery Replacement cost for machinery Replacement cost for machinery Replacement cost for machinery Replacement cost for machinery Hypothetically, if this establishment were to purchase the assets it uses now, in their current condition, how much would they cost? Machinery, vehicles, and equipment 122 268 -9 Don't know -8 Refusal -7 Does not apply 6000 10000 20000 30000 100000 110000 140000 200000 500000 700000 3000000 Sysmiss Replacement cost for land and buildings (LCU) Replacement cost for land and buildings (LCU) Replacement cost for land and buildings (LCU) Replacement cost for land and buildings (LCU) Replacement cost for land and buildings (LCU) Hypothetically, if this establishment were to purchase the assets it uses now, in their current condition, how much would they cost? Land and buildings 122 268 -9 Don't know -8 Refusal -7 Does not apply 12000 70000 130000 180000 200000 300000 400000 1000000 Sysmiss Expectations about annual sales in next fiscal yr Expectations about annual sales in next fiscal yr Expectations about annual sales in next fiscal yr Expectations about annual sales in next fiscal yr Expectations about annual sales in next fiscal yr In the next fiscal year, do you expect this establishment?s annual sales to increase, stay the same or decrease? 390 -9 Don't know -8 Refused 1 Increase 2 Stay the same 3 Decrease % of expected increase in annual sales in the next fiscal yr % of expected increase in annual sales in the next fiscal yr % of expected increase in annual sales in the next fiscal yr % of expected increase in annual sales in the next fiscal yr % of expected increase in annual sales in the next fiscal yr By what percentage do you expect this establishment's annual sales to INCREASE? 103 287 -9 Don't know -8 Refused 1 2 3 5 7 10 12 15 20 100 Sysmiss % of expected decrease in annual sales in the next fiscal yr % of expected decrease in annual sales in the next fiscal yr % of expected decrease in annual sales in the next fiscal yr % of expected decrease in annual sales in the next fiscal yr % of expected decrease in annual sales in the next fiscal yr By what percentage do you expect this establishment?s annual sales to DECREASE? 27 363 -9 Don't know -8 Refused 2 4 5 6 10 15 20 25 30 Sysmiss Perception of corruption - Town no. 1 Perception of corruption - Town no. 1 Perception of corruption - Town no. 1 Perception of corruption - Town no. 1 Perception of corruption - Town no. 1 1) THE FOLLOWING QUESTION IS AIMED AT UNDERSTANDING HOW BUSINESS PERCIEVE THE INFORMAL PAYMENTS 2) SHOW CARD 3) READ OUT Imagine there are 5 towns, and in each town please imagine some firm which is of similar size as yours. The firm needs to get some permit from the authorities. The situation with informal payments somewhat differs across the towns. In town #1, it is not difficult to obtain the permit without giving a bribe, but an informal payment can facilitate or speed up obtaining the permit. Would you say that in this town, corruption is an obstacle to the current operations of the firm? If yes, to which degree? 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Perception of corruption - Town no. 2 Perception of corruption - Town no. 2 Perception of corruption - Town no. 2 Perception of corruption - Town no. 2 Perception of corruption - Town no. 2 1) THE FOLLOWING QUESTION IS AIMED AT UNDERSTANDING HOW BUSINESS PERCIEVE THE INFORMAL PAYMENTS 2) SHOW CARD 3) READ OUT Imagine there are 5 towns, and in each town please imagine some firm which is of similar size as yours. The firm needs to get some permit from the authorities. The situation with informal payments somewhat differs across the towns. In town #2, the bureaucrats never take bribes. It is possible to get the permit following the rules, but it takes quite a long time. Would you say that in this town, the law-obedience of the bureaucrats is an obstacle to the current operations of the firm? (If yes, to which degree?) 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Perception of corruption - Town no. 3 Perception of corruption - Town no. 3 Perception of corruption - Town no. 3 Perception of corruption - Town no. 3 Perception of corruption - Town no. 3 1) THE FOLLOWING QUESTION IS AIMED AT UNDERSTANDING HOW BUSINESS PERCIEVE THE INFORMAL PAYMENTS 2) SHOW CARD 3) READ OUT Imagine there are 5 towns, and in each town please imagine some firm which is of similar size as yours. The firm needs to get some permit from the authorities. The situation with informal payments somewhat differs across the towns. In town #3, it is very difficult to obtain permit without the informal payments. But even when you make a payment, the success is not guaranteed. Would you say that in this town, corruption is an obstacle to the current operations of the firm? (If yes, to which degree?) 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Perception of corruption - Town no. 4 Perception of corruption - Town no. 4 Perception of corruption - Town no. 4 Perception of corruption - Town no. 4 Perception of corruption - Town no. 4 1) THE FOLLOWING QUESTION IS AIMED AT UNDERSTANDING HOW BUSINESS PERCIEVE THE INFORMAL PAYMENTS 2) SHOW CARD 3) READ OUT Imagine there are 5 towns, and in each town please imagine some firm which is of similar size as yours. The firm needs to get some permit from the authorities. The situation with informal payments somewhat differs across the towns. In town #4, it is very difficult to obtain permit without the informal payments. But when you make a payment, the success is guaranteed. Would you say that in this town, corruption is an obstacle to the current operations of the firm? (If yes, to which degree?) 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Perception of corruption - Town no. 5 Perception of corruption - Town no. 5 Perception of corruption - Town no. 5 Perception of corruption - Town no. 5 Perception of corruption - Town no. 5 1) THE FOLLOWING QUESTION IS AIMED AT UNDERSTANDING HOW BUSINESS PERCIEVE THE INFORMAL PAYMENTS 2) SHOW CARD 3) READ OUT Imagine there are 5 towns, and in each town please imagine some firm which is of similar size as yours. The firm needs to get some permit from the authorities. The situation with informal payments somewhat differs across the towns. In town #5, the situation in general is the same as in town ?4. Besides that, it is know that the upper-level bureaucracy of this town is involved in illegal activities. Would you say that in this town, corruption is an obstacle to the current operations of the firm? (If yes, to which degree?) 390 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Main respondent's position in the firm Main respondent's position in the firm Main respondent's position in the firm Main respondent's position in the firm Main respondent's position in the firm 390 Accountant Administrator Assistant of accountant Chairman of the board Chief accountant Chief engineer Chief manager Chief sales manager Construction engineer Deputy Deputy director Deputy head Deputy on technical issues Director Director of Supply Department Direktor Economist Engineer Engineer supplier Executive director Executor Financial director HR manager HR specialist Head Head of department Lawyer Logistics manager Manager Marketing manager Office manager Owner Owner of the shares of company Pharmacist Programmer Sales manager Secretary Supplier director specialist Main respondent's yrs with the firm Main respondent's yrs with the firm Main respondent's yrs with the firm Main respondent's yrs with the firm Main respondent's yrs with the firm 390 -8 Refused 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 30 38 40 Main respondent's yrs in the position Main respondent's yrs in the position Main respondent's yrs in the position Main respondent's yrs in the position Main respondent's yrs in the position 390 -8 Refused 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 28 30 32 35 36 38 39 40 41 47 Main respondent's gender Main respondent's gender Main respondent's gender Main respondent's gender Main respondent's gender 390 -8 Refused 1 Male 2 Female Second respondent's position in the firm Second respondent's position in the firm Second respondent's position in the firm Second respondent's position in the firm Second respondent's position in the firm 390 Accountant Administrator Does not apply HR manager Specialist Second respondent's yrs with the firm Second respondent's yrs with the firm Second respondent's yrs with the firm Second respondent's yrs with the firm Second respondent's yrs with the firm 390 -8 Refused -7 does not apply code 1 2 9 11 15 Second respondent's yrs in the position Second respondent's yrs in the position Second respondent's yrs in the position Second respondent's yrs in the position Second respondent's yrs in the position 390 -8 Refused -7 does not apply code 2 10 25 32 35 Second respondent's gender Second respondent's gender Second respondent's gender Second respondent's gender Second respondent's gender THE SURVEY ENDS HERE. THANK YOU VERY MUCH FOR YOUR COOPERATION. 390 -8 Refused -7 does not apply code 1 Male 2 Female Third respondent's position in the firm Third respondent's position in the firm Third respondent's position in the firm Third respondent's position in the firm Third respondent's position in the firm 390 Does not apply Third respondent's yrs with the firm Third respondent's yrs with the firm Third respondent's yrs with the firm Third respondent's yrs with the firm Third respondent's yrs with the firm 390 -8 Refused -7 does not apply code Third respondent's yrs in the position Third respondent's yrs in the position Third respondent's yrs in the position Third respondent's yrs in the position Third respondent's yrs in the position 390 -8 Refused -7 does not apply code Third respondent's gender Third respondent's gender Third respondent's gender Third respondent's gender Third respondent's gender 390 -8 Refused -7 does not apply code 1 Male 2 Female Time face-to-face main interview ends: Day Time face-to-face main interview ends: Day Time face-to-face main interview ends: Day Time face-to-face main interview ends: Day Time face-to-face main interview ends: Day Time face-to-face interview ends 390 -8 Refused 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Time face-to-face main interview ends: Month Time face-to-face main interview ends: Month Time face-to-face main interview ends: Month Time face-to-face main interview ends: Month Time face-to-face main interview ends: Month Time face-to-face interview ends 390 -8 Refused 2 3 4 5 6 7 8 Time face-to-face main interview ends: Year Time face-to-face main interview ends: Year Time face-to-face main interview ends: Year Time face-to-face main interview ends: Year Time face-to-face main interview ends: Year Time face-to-face interview ends 390 -9 Don't know -8 Refusal -7 Does not apply 2013 Time face-to-face main interview ends: Hour Time face-to-face main interview ends: Hour Time face-to-face main interview ends: Hour Time face-to-face main interview ends: Hour Time face-to-face main interview ends: Hour Time face-to-face interview ends 390 -8 Refused 10 11 12 13 14 15 16 17 18 19 20 Time face-to-face main interview ends: Minutes Time face-to-face main interview ends: Minutes Time face-to-face main interview ends: Minutes Time face-to-face main interview ends: Minutes Time face-to-face main interview ends: Minutes Time face-to-face interview ends 390 -8 Refused 1 2 4 5 7 8 10 11 12 13 14 15 16 17 18 20 21 22 23 24 25 26 27 28 30 32 33 35 38 39 40 41 42 43 45 46 47 48 50 51 52 53 54 55 56 57 58 59 Truthfullness of responses to questions regarding opinions and perceptions Truthfullness of responses to questions regarding opinions and perceptions Truthfullness of responses to questions regarding opinions and perceptions Truthfullness of responses to questions regarding opinions and perceptions Truthfullness of responses to questions regarding opinions and perceptions INTERVIEWERS PLEASE ANSWER AT END OF THE INTERVIEW It is my perception that the responses to the questions regarding opinions and perceptions: Truthful Somewhat truthful Not truthful 390 -8 Refused 1 Truthful 2 Somewhat truthful 3 Not truthful Accuracy of responses to questions regarding figures Accuracy of responses to questions regarding figures Accuracy of responses to questions regarding figures Accuracy of responses to questions regarding figures Accuracy of responses to questions regarding figures The responses to the questions regarding figures (productivity and employment numbers): 390 -8 Refused 1 Are taken directly from establishment records 2 Are estimates computed with some precision 3 Are arbitrary and unreliable numbers 4 Are partially taken directly from establishment records and partially estimated Questionnaire completion information Questionnaire completion information Questionnaire completion information Questionnaire completion information Questionnaire completion information SUPERVISORS PLEASE ANSWER This questionnaire was completed in: One visit in face-to-face interview with one person One visit in face-to-face interview with different managers/staff Several visits If answer is 1 then STOP HERE 390 -8 Refused 1 One visit in face-to-face interview with one person 2 One visit in face-to-face interview with different managers/staff 3 Several visits Estimate duration of the whole interview: Hours Estimate duration of the whole interview: Hours Estimate duration of the whole interview: Hours Estimate duration of the whole interview: Hours Estimate duration of the whole interview: Hours 1) SUPERVISORS PLEASE ANSWER 2) If option 2 or 3 in A.18, estimate duration of the whole interview 5 385 -8 Refused 1 Sysmiss Estimated duration of the whole interview: Minutes Estimated duration of the whole interview: Minutes Estimated duration of the whole interview: Minutes Estimated duration of the whole interview: Minutes Estimated duration of the whole interview: Minutes 1) SUPERVISORS PLEASE ANSWER 2) If option 2 or 3 in A.18, estimate duration of the whole interview 5 385 -8 Refused 10 45 46 Sysmiss Given innovation module? Given innovation module? Given innovation module? Given innovation module? Given innovation module? 390 -8 Refused 1 Yes 2 No Mode of questionnaire implementation Mode of questionnaire implementation Mode of questionnaire implementation Mode of questionnaire implementation Mode of questionnaire implementation 91 299 -8 Refused 1 Face-to-face interview_ immediately after the main survey 2 Face-to-face interview_ second visit 3 Phone interview 4 Other_ please can you specify Sysmiss Mode of questionnaire implementation (Other) Mode of questionnaire implementation (Other) Mode of questionnaire implementation (Other) Mode of questionnaire implementation (Other) Mode of questionnaire implementation (Other) Time innovation module starts: Day Time innovation module starts: Day Time innovation module starts: Day Time innovation module starts: Day Time innovation module starts: Day 91 299 -8 Refused 1 2 3 4 5 6 7 11 13 14 15 16 17 18 19 20 21 23 24 25 26 27 28 29 30 31 Sysmiss Time innovation module starts: Month Time innovation module starts: Month Time innovation module starts: Month Time innovation module starts: Month Time innovation module starts: Month 91 299 -8 Refused 2 3 4 5 6 7 Sysmiss Time innovation module starts: Year Time innovation module starts: Year Time innovation module starts: Year Time innovation module starts: Year Time innovation module starts: Year 91 299 -9 Don't know -8 Refusal -7 Does not apply 2013 Sysmiss Time innovation module starts: Hour Time innovation module starts: Hour Time innovation module starts: Hour Time innovation module starts: Hour Time innovation module starts: Hour 91 299 -8 Refused 10 11 12 13 14 15 16 17 18 19 20 Sysmiss Time innovation module starts: Minutes Time innovation module starts: Minutes Time innovation module starts: Minutes Time innovation module starts: Minutes Time innovation module starts: Minutes 91 299 -8 Refused 2 3 4 5 7 8 10 12 13 15 16 17 18 19 20 22 23 24 25 30 32 33 34 35 37 38 42 43 45 46 47 48 49 52 53 55 56 58 Sysmiss No. of new/significantly improved products/services introduced over last No. of new/significantly improved products/services introduced over last No. of new/significantly improved products/services introduced over last No. of new/significantly improved products/services introduced over last No. of new/significantly improved products/services introduced over last INTERVIEWER: PLEASE READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: In our first interview, it was reported that your firm had introduced a new or significantly improved product in the past three years. I would now like to ask some more questions related to that. How many new or significantly improved products did this establishment introduce in the market over the last three years? If NONE or DON'T KNOW, GO TO QUESTION O.7 8 382 -9 Don't know -8 Refused 1 2 3 Sysmiss ECAo1a. No. of new/significantly improved products/services introduced over last 3 yrs Main new/significantly improved product/service Main new/significantly improved product/service Main new/significantly improved product/service Main new/significantly improved product/service Main new/significantly improved product/service 8 2 types of big water containers New brand of tea in new packaging Purchase of new equipment, heavy equipment Repair of lift equipment with new functions for new multistorey buildings Retail sale of fuel Euro 2 equipment for baking bread production lifting device (device which improved its lifting power) tourist tours are added to the service Main new /significantly improved product/service new to local market Main new /significantly improved product/service new to local market Main new /significantly improved product/service new to local market Main new /significantly improved product/service new to local market Main new /significantly improved product/service new to local market At the time of its introduction, was this establishment's main new or significantly improved product new to…? Your local market IF 2, GO TO QUESTION O.3 8 382 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Main new /significantly improved product/service new to national market Main new /significantly improved product/service new to national market Main new /significantly improved product/service new to national market Main new /significantly improved product/service new to national market Main new /significantly improved product/service new to national market At the time of its introduction, was this establishment's main new or significantly improved product new to…? [INSERT COUNTRY] IF 2, GO TO QUESTION O.3 8 382 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Main new /significantly improved product/service new to international ma Main new /significantly improved product/service new to international ma Main new /significantly improved product/service new to international ma Main new /significantly improved product/service new to international ma Main new /significantly improved product/service new to international ma At the time of its introduction, was this establishment's main new or significantly improved product new to…? International market 5 385 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss ECAo2c. Main new /significantly improved product/service new to international market New product/service: Added new functions to existing product/service New product/service: Added new functions to existing product/service New product/service: Added new functions to existing product/service New product/service: Added new functions to existing product/service New product/service: Added new functions to existing product/service 1) SHOW CARD 2) READ OUT Please compare this main new or significantly improved product with the closest product already produced in this establishment. In what aspects are these two products different from each other? New product has added new functions to the existing product 8 382 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss New product: Uses new materials/components that enhance its performance New product: Uses new materials/components that enhance its performance New product: Uses new materials/components that enhance its performance New product: Uses new materials/components that enhance its performance New product: Uses new materials/components that enhance its performance SHOW CARD Please compare this main new or significantly improved product with the closest product already produced in this establishment. In what aspects are these two products different from each other? New product uses new materials or components that enhance its performance compared to the existing product 4 386 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss New product: Uses new technology New product: Uses new technology New product: Uses new technology New product: Uses new technology New product: Uses new technology SHOW CARD Please compare this main new or significantly improved product with the closest product already produced in this establishment. In what aspects are these two products different from each other? New product uses new technology 4 386 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss New product: Looks different from the existing product New product: Looks different from the existing product New product: Looks different from the existing product New product: Looks different from the existing product New product: Looks different from the existing product SHOW CARD Please compare this main new or significantly improved product with the closest product already produced in this establishment. In what aspects are these two products different from each other? New product looks different from the existing product 4 386 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss New product/service: Completely new to the establishment New product/service: Completely new to the establishment New product/service: Completely new to the establishment New product/service: Completely new to the establishment New product/service: Completely new to the establishment 1) SHOW CARD 2) READ OUT Please compare this main new or significantly improved product with the closest product already produced in this establishment. In what aspects are these two products different from each other? New product is completely new to the establishment 8 382 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss New product/service: Other New product/service: Other New product/service: Other New product/service: Other New product/service: Other 1) SHOW CARD 2) READ OUT Please compare this main new or significantly improved product with the closest product already produced in this establishment. In what aspects are these two products different from each other? Other 8 382 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss New product/service: Other specified New product/service: Other specified New product/service: Other specified New product/service: Other specified New product/service: Other specified Please compare this main new or significantly improved product with the closest product already produced in this establishment. In what aspects are these two products different from each other? Other New product/service is more efficient/easier to use than existing produc New product/service is more efficient/easier to use than existing produc New product/service is more efficient/easier to use than existing produc New product/service is more efficient/easier to use than existing produc New product/service is more efficient/easier to use than existing produc 1) SHOW CARD 2) READ OUT Please compare this main new or significantly improved product with the closest product already produced in this establishment. In what aspects are these two products different from each other? New product/service is more efficient / easier to use than the existing product/service 4 386 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss ECAo3g. New product/service is more efficient/easier to use than existing product/service % annual sales accounted for by new or significantly improved products/se % annual sales accounted for by new or significantly improved products/se % annual sales accounted for by new or significantly improved products/se % annual sales accounted for by new or significantly improved products/se % annual sales accounted for by new or significantly improved products/se In fiscal year [insert last complete fiscal year], what percentage of this establishment's total annual sales was accounted for by products that were introduced or significantly improved over the last three years? 8 382 -9 Don't know -8 Refused -6 ALL NEW OR SIGNIFICANTLY IMPROVED PRODUCTS WERE INTRODUCED IN THE CURRENT FISCAL YEAR Sysmiss ECAo4. % annual sales accounted for by new or significantly improved products/services Way in which main new/significantly improved product/service introduced Way in which main new/significantly improved product/service introduced Way in which main new/significantly improved product/service introduced Way in which main new/significantly improved product/service introduced Way in which main new/significantly improved product/service introduced Which of the following best describes the way in which the main new or significantly improved product was introduced? 8 382 -9 Don't know -8 Refused 1 Developed or adapted by this establishment_ from its own ideas 2 Licensed products or services from another firm 3 Developed in cooperation with domestic suppliers 4 Developed in cooperation with suppliers abroad 5 Developed in cooperation with domestic client firms 6 Developed in cooperation with client firms abroad 7 Developed in cooperation with external academic or research institutions 8 Introduced the establishment's own version of a product or service already supplied (by another firm) 9 Other_ SPONTANEOUS - please specify Sysmiss Way in which main new/significantly improved product/service introduced Way in which main new/significantly improved product/service introduced Way in which main new/significantly improved product/service introduced Way in which main new/significantly improved product/service introduced Way in which main new/significantly improved product/service introduced Which of the following best describes the way in which the main new or significantly improved product was introduced? ECAo5x. Way in which main new/significantly improved product/service introduced (Other) Purchase/license inventions Purchase/license inventions Purchase/license inventions Purchase/license inventions Purchase/license inventions Did the establishment have to purchase or license any inventions, patent or know-how in order to start producing this new or significantly improved product? 8 382 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Introduced new methods of supplying products/services over last 3 yrs Introduced new methods of supplying products/services over last 3 yrs Introduced new methods of supplying products/services over last 3 yrs Introduced new methods of supplying products/services over last 3 yrs Introduced new methods of supplying products/services over last 3 yrs INTERVIEWER: PLEASE READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: In our first interview, it was reported that your firm had introduced a new or significantly improved production or delivery methods in the past three years. I would now like to ask some more questions related to that. Over the last three years, has this establishment introduced new or significantly improved: Production methods 11 379 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Introduced new logistics Introduced new logistics Introduced new logistics Introduced new logistics Introduced new logistics Over the last three years, has this establishment introduced new or significantly improved: Logistics, delivery or distribution methods for this establishment's inputs and products 11 379 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Introduced new ancillary support services over last 3 yrs Introduced new ancillary support services over last 3 yrs Introduced new ancillary support services over last 3 yrs Introduced new ancillary support services over last 3 yrs Introduced new ancillary support services over last 3 yrs Over the last three years, has this establishment introduced new or significantly improved: Ancillary support services, such as purchasing, accounting, computing and maintenance 11 379 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Most important new/significantly improved method of supplying products/s Most important new/significantly improved method of supplying products/s Most important new/significantly improved method of supplying products/s Most important new/significantly improved method of supplying products/s Most important new/significantly improved method of supplying products/s Please give a short description of this establishment's most important new or significantly improved production or delivery method. 11 Delivery of newspapers or other media Implementation of delivery and installation In some cases we also carry out purchase of products and equipment ourselves. Organization of tours for tourists POS terminals have been bought Rooms are widened, office equipment, bedroom set are bought Service of ordering for puchase Transportation vehicles serve passengers well fulfill delivery by signing a contract with other firm more improved delivery services for new products packaging and delivery of the goods bought as a gift ECAo8x. Most important new/significantly improved method of supplying products/services New method of supplying products/services new to local market New method of supplying products/services new to local market New method of supplying products/services new to local market New method of supplying products/services new to local market New method of supplying products/services new to local market At the time of its introduction, was this establishment's main new or significantly improved production or delivery method new to other firms operating: In your local market 11 379 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss New method of supplying products/services new to national market New method of supplying products/services new to national market New method of supplying products/services new to national market New method of supplying products/services new to national market New method of supplying products/services new to national market At the time of its introduction, was this establishment's main new or significantly improved production or delivery method new to other firms operating: In [INSERT COUNTRY] 10 380 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss New method of supplying products/services new to international market New method of supplying products/services new to international market New method of supplying products/services new to international market New method of supplying products/services new to international market New method of supplying products/services new to international market At the time of its introduction, was this establishment's main new or significantly improved production or delivery method new to other firms operating: In the international market 2 388 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss New method of supplying products/services: change in techniques New method of supplying products/services: change in techniques New method of supplying products/services: change in techniques New method of supplying products/services: change in techniques New method of supplying products/services: change in techniques READ OUT Please compare this main new or significantly improved production or delivery method with the production or delivery method previously used by this establishment. Did it require significant changes in: Techniques 11 379 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss New method of supplying products/services: change in machinery and equi New method of supplying products/services: change in machinery and equi New method of supplying products/services: change in machinery and equi New method of supplying products/services: change in machinery and equi New method of supplying products/services: change in machinery and equi READ OUT Please compare this main new or significantly improved production or delivery method with the production or delivery method previously used by this establishment. Did it require significant changes in: Machinery and equipment 11 379 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss ECAo10b. New method of supplying products/services: change in machinery and equipment New method of supplying products/services: change in software New method of supplying products/services: change in software New method of supplying products/services: change in software New method of supplying products/services: change in software New method of supplying products/services: change in software READ OUT Please compare this main new or significantly improved production or delivery method with the production or delivery method previously used by this establishment. Did it require significant changes in: Software 11 379 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss New method of supplying products/services: changes in management New method of supplying products/services: changes in management New method of supplying products/services: changes in management New method of supplying products/services: changes in management New method of supplying products/services: changes in management Please compare this main new or significantly improved production or delivery method with the production or delivery method previously used by this establishment. Did it require significant changes in: Management 11 379 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Way of intro of main new/significantly improved production/delivery meth Way of intro of main new/significantly improved production/delivery meth Way of intro of main new/significantly improved production/delivery meth Way of intro of main new/significantly improved production/delivery meth Way of intro of main new/significantly improved production/delivery meth Which of the following best describes the way in which this establishment introduced the main new or significantly improved production or delivery method? 11 379 -9 Don't know -8 Refused 1 Developed or adapted by this establishment_ from its own ideas 2 Licensed products or services from another firm 3 Developed in cooperation with domestic suppliers 4 Developed in cooperation with suppliers abroad 5 Developed in cooperation with domestic client firms 6 Developed in cooperation with client firms abroad 7 Developed in cooperation with external academic or research institutions 8 Introduced the establishment's own version of a product or service already supplied (by another firm) 9 Other_ SPONTANEOUS - please specify Sysmiss ECAo11. Way of intro of main new/significantly improved production/delivery method Way of intro of main new/significantly improved production/delivery met Way of intro of main new/significantly improved production/delivery met Way of intro of main new/significantly improved production/delivery met Way of intro of main new/significantly improved production/delivery met Way of intro of main new/significantly improved production/delivery met Which of the following best describes the way in which this establishment introduced the main new or significantly improved production or delivery method? Other ECAo11x. Way of intro of main new/significantly improved production/delivery method (Oth) Purchase/license inventions Purchase/license inventions Purchase/license inventions Purchase/license inventions Purchase/license inventions Did the establishment have to purchase or license any inventions, patent or know-how in order to apply this new production or delivery method? 11 379 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Technology compared to the technology of establishment's main competitor Technology compared to the technology of establishment's main competitor Technology compared to the technology of establishment's main competitor Technology compared to the technology of establishment's main competitor Technology compared to the technology of establishment's main competitor SHOW CARD Thinking of your main product line and comparing your firm's technology with that of your closest competitor, which of the following best summarizes your position? 1 389 -9 Don't know -8 Refused -7 NO COMPETITORS 1 My firm's technology is less advanced than that of my main competitor 2 My firm's technology is about the same as that of my main competitor 3 My firm's technology is more advanced than that of my main competitor Sysmiss New knowledge management systems New knowledge management systems New knowledge management systems New knowledge management systems New knowledge management systems 1) INTERVIEWER: PLEASE READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: In our first interview, it was reported that your firm had introduced a new or significantly improved organizational or management practices or structures in the past three years. I would now like to ask some more questions related to that. 2) SHOW CARD 3) READ OUT Over the last three years, has this establishment introduced new or significantly improved organizational methods in the following areas? New knowledge management systems to better use or exchange information, knowledge and skills within the establishment 12 378 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Introduction of management systems for general production or supply ope Introduction of management systems for general production or supply ope Introduction of management systems for general production or supply ope Introduction of management systems for general production or supply ope Introduction of management systems for general production or supply ope SHOW CARD READ OUT Over the last three years, has this establishment introduced new or significantly improved organizational methods in the following areas? Introduction of management systems for general production or supply operations, such as supply chain management systems, lean production, business reengineering, quality management systems 12 378 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss ECAo14b. Introduction of management systems for general production or supply operations New methods for distributing responsibilities New methods for distributing responsibilities New methods for distributing responsibilities New methods for distributing responsibilities New methods for distributing responsibilities SHOW CARD READ OUT Over the last three years, has this establishment introduced new or significantly improved organizational methods in the following areas? New methods for distributing responsibilities and decision making among employees 12 378 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Significant change to the management structure of the establishment Significant change to the management structure of the establishment Significant change to the management structure of the establishment Significant change to the management structure of the establishment Significant change to the management structure of the establishment SHOW CARD READ OUT Over the last three years, has this establishment introduced new or significantly improved organizational methods in the following areas? A significant change to the management structure of the establishment, such as creating new divisions or departments, integrating different departments or activities 12 378 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss New types of collaborations with businesses New types of collaborations with businesses New types of collaborations with businesses New types of collaborations with businesses New types of collaborations with businesses SHOW CARD READ OUT Over the last three years, has this establishment introduced new or significantly improved organizational methods in the following areas? New types of collaborations with other businesses, research organizations or consumers 12 378 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Outsourcing Outsourcing Outsourcing Outsourcing Outsourcing SHOW CARD READ OUT Over the last three years, has this establishment introduced new or significantly improved organizational methods in the following areas? Outsourcing or subcontracting of business activities in production, procurement, distribution, recruiting or ancillary services for the first time 12 378 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Significant changes in the product's appearance Significant changes in the product's appearance Significant changes in the product's appearance Significant changes in the product's appearance Significant changes in the product's appearance INTERVIEWER: PLEASE READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: In our first interview, it was reported that your firm had introduced a new or significantly improved marketing methods in the past three years. I would now like to ask some more questions related to that. Over the last three years, has this establishment introduced new or significantly improved marketing methods in the following areas? Significant changes in the product's appearance 9 381 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Introduction of a new method of advertising or product promotion Introduction of a new method of advertising or product promotion Introduction of a new method of advertising or product promotion Introduction of a new method of advertising or product promotion Introduction of a new method of advertising or product promotion Over the last three years, has this establishment introduced new or significantly improved marketing methods in the following areas? Introduction of a new method of advertising or product promotion, such as use of a new media for advertising, a new brand image or logo, a new trademark 9 381 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Introduction of a new method of product placement or sales channels Introduction of a new method of product placement or sales channels Introduction of a new method of product placement or sales channels Introduction of a new method of product placement or sales channels Introduction of a new method of product placement or sales channels Over the last three years, has this establishment introduced new or significantly improved marketing methods in the following areas? Introduction of a new method of product placement or sales channels, such as product licensing, franchising, direct selling, exclusive retailing, tailoring or customizing the presentation of the product to different types of customers 9 381 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss New pricing strategies to market the establishment's goods or services New pricing strategies to market the establishment's goods or services New pricing strategies to market the establishment's goods or services New pricing strategies to market the establishment's goods or services New pricing strategies to market the establishment's goods or services Over the last three years, has this establishment introduced new or significantly improved marketing methods in the following areas? New pricing strategies to market the establishment's goods or services, excluding pricing methods used solely to differentiate prices by customer segments 9 381 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Spending on R&D within establishment over last 3 yrs? Spending on R&D within establishment over last 3 yrs? Spending on R&D within establishment over last 3 yrs? Spending on R&D within establishment over last 3 yrs? Spending on R&D within establishment over last 3 yrs? INTERVIEWER: PLEASE READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: I would now like to ask you questions related to spending on research and development activities. Over the last three years, did this establishment spend on research and development activities within the establishment? 390 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Expenditures on R&D within establishment in last fiscal yr (LCU) Expenditures on R&D within establishment in last fiscal yr (LCU) Expenditures on R&D within establishment in last fiscal yr (LCU) Expenditures on R&D within establishment in last fiscal yr (LCU) Expenditures on R&D within establishment in last fiscal yr (LCU) In fiscal year [INSERT last complete fiscal year], how much did this establishment spend on research and development activities performed within this establishment? Please include personnel cost, materials and purchase of fixed assets. 390 -9 Don't know -8 Refusal -7 Does not apply Sysmiss Spending on R&D contracted with other companies over last 3 yrs? Spending on R&D contracted with other companies over last 3 yrs? Spending on R&D contracted with other companies over last 3 yrs? Spending on R&D contracted with other companies over last 3 yrs? Spending on R&D contracted with other companies over last 3 yrs? Over the last three years, did this establishment spend on research and development activities contracted with other companies? 390 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Expenditures on R&D contracted with other companies in last fiscal yr (L Expenditures on R&D contracted with other companies in last fiscal yr (L Expenditures on R&D contracted with other companies in last fiscal yr (L Expenditures on R&D contracted with other companies in last fiscal yr (L Expenditures on R&D contracted with other companies in last fiscal yr (L In fiscal year [INSERT last complete fiscal year], how much did this establishment spend on research and development activities contracted with other companies? 390 -9 Don't know -8 Refusal -7 Does not apply Sysmiss ECAo19. Expenditures on R&D contracted with other companies in last fiscal yr (LCU) Spending on acquisition of external knowledge over last 3 yrs? Spending on acquisition of external knowledge over last 3 yrs? Spending on acquisition of external knowledge over last 3 yrs? Spending on acquisition of external knowledge over last 3 yrs? Spending on acquisition of external knowledge over last 3 yrs? INTERVIEWER: PLEASE READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: I would now like to ask you questions related to the acquisition of external knowledge and use of computers. Over the last three years, did this establishment spend on the acquisition of external knowledge? This includes purchase or licensing of patents and non-patented inventions, know-how and other types of knowledge from other businesses or organizations. 91 299 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Source of purchase or license of the latest invention Source of purchase or license of the latest invention Source of purchase or license of the latest invention Source of purchase or license of the latest invention Source of purchase or license of the latest invention SHOW CARD Was the latest invention, patent or know-how licensed or purchased from: 390 -9 Don't know -8 Refused 1 A (COUNTRY) firm 2 A (COUNTRY) research institute or university 3 A foreign firm 4 A foreign research institute or university 5 Other Sysmiss % of workforce that regularly used PCs in their jobs at end last fiscal % of workforce that regularly used PCs in their jobs at end last fiscal % of workforce that regularly used PCs in their jobs at end last fiscal % of workforce that regularly used PCs in their jobs at end last fiscal % of workforce that regularly used PCs in their jobs at end last fiscal At the end of fiscal year [insert last complete fiscal year], what percent of this establishment's workforce regularly used personal computers in their jobs? 91 299 -9 Don't know -8 Refused 1 10 15 20 25 30 40 50 60 70 80 90 100 Sysmiss ECAo22a. % of workforce that regularly used PCs in their jobs at end last fiscal yr % of workforce that regularly used PCs in their jobs 3 fiscal yrs ago % of workforce that regularly used PCs in their jobs 3 fiscal yrs ago % of workforce that regularly used PCs in their jobs 3 fiscal yrs ago % of workforce that regularly used PCs in their jobs 3 fiscal yrs ago % of workforce that regularly used PCs in their jobs 3 fiscal yrs ago Three fiscal years ago, at the end of fiscal year [insert three complete fiscal years ago], what percent of this establishment's workforce regularly used personal computers in their jobs? 91 299 -9 Don't know -8 Refused -7 THE ESTABLISHMENT WAS NOT IN BUSINESS THREE YEARS AGO 1 5 10 15 20 25 30 40 50 60 80 Sysmiss Ever been granted a patent? Ever been granted a patent? Ever been granted a patent? Ever been granted a patent? Ever been granted a patent? INTERVIEWER: PLEASE READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: I would now like to ask you questions related to protection of innovation. Has this establishment ever been granted a patent? 91 299 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Apply for a patent/trademark over last 3 yrs? Apply for a patent/trademark over last 3 yrs? Apply for a patent/trademark over last 3 yrs? Apply for a patent/trademark over last 3 yrs? Apply for a patent/trademark over last 3 yrs? SHOW CARD During the last three years, did this establishment apply for a patent or a trademark? If No, GO TO QUESTION R.1 IF NUMBER OF EMPLOYEES >=50, OTHERWISE GO TO QUESTION VEB.1 If Don't Know, GO TO QUESTION R.1 IF NUMBER OF EMPLOYEES >=50, OTHERWISE GO TO QUESTION VEB.1 91 299 -9 Don't know -8 Refused 1 Yes_ for a patent only 2 Yes_ for a trademark only 3 Yes_ for both a patent and a trademark 4 No Sysmiss Over the last three years, in which country or countries did this establishment apply for a patent or a trademark? Granted a patent/trademark over last 3yrs? Granted a patent/trademark over last 3yrs? Granted a patent/trademark over last 3yrs? Granted a patent/trademark over last 3yrs? Granted a patent/trademark over last 3yrs? SHOW CARD Over the last three years, has this establishment been granted a patent or a trademark? 390 -9 Don't know -8 Refused 1 Yes_ for a patent only 2 Yes_ for a trademark only 3 Yes_ for both a patent and a trademark 4 No Sysmiss Dealing with problems in the production process over last fiscal yr Dealing with problems in the production process over last fiscal yr Dealing with problems in the production process over last fiscal yr Dealing with problems in the production process over last fiscal yr Dealing with problems in the production process over last fiscal yr 1) INTERVIEWER: PLEASE READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: And now I would like to ask you about management practices in this establishment. 2) SHOW CARD Over the last complete fiscal year [insert last complete fiscal year], what best describes what happened at this establishment when a problem in the production process arose? 70 320 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 We fixed it but did not take further action 2 We fixed it and took action to make sure it did not happen again 3 We fixed it and took action to make sure that it did not happen again_ and had a continuous improvement process to antic 4 No action was taken Sysmiss Number of production performance indicators monitored over last fiscal yr Number of production performance indicators monitored over last fiscal yr Number of production performance indicators monitored over last fiscal yr Number of production performance indicators monitored over last fiscal yr Number of production performance indicators monitored over last fiscal yr SHOW CARD Over the last complete fiscal year [insert last complete fiscal year], how many production performance indicators were monitored at this establishment? 70 320 -9 Don't know -8 Refused 1 1-2 production performance indicators 2 3-9 production performance indicators 3 10 or more production performance indicators 4 No production performance indicators Sysmiss Time frame of production targets over last fiscal yr Time frame of production targets over last fiscal yr Time frame of production targets over last fiscal yr Time frame of production targets over last fiscal yr Time frame of production targets over last fiscal yr SHOW CARD Over the last complete fiscal year [insert last complete fiscal year], what best describes the time frame of production targets at this establishment? Examples of production targets are: production, quality, efficiency, waste, on-time delivery. 70 320 -9 Don't know -8 Refused 1 Main focus was on short-term (less than one year) production targets 2 Main focus was on long-term (more than one year) production targets 3 Combination of short term and long term production targets 4 No production targets Sysmiss Achievement of production targets over last fiscal yr Achievement of production targets over last fiscal yr Achievement of production targets over last fiscal yr Achievement of production targets over last fiscal yr Achievement of production targets over last fiscal yr SHOW CARD Over the last complete fiscal year [insert last complete fiscal year], how easy or difficult was it for this establishment to achieve its production targets? 70 320 -9 Don't know -8 Refused 1 Possible to achieve without much effort 2 Possible to achieve with some effort 3 Possible to achieve with normal amount of effort 4 Possible to achieve with more than normal effort 5 Only possible to achieve with extraordinary effort Sysmiss Awareness of production targets over last fiscal yr Awareness of production targets over last fiscal yr Awareness of production targets over last fiscal yr Awareness of production targets over last fiscal yr Awareness of production targets over last fiscal yr SHOW CARD Over the last complete fiscal year [insert last complete fiscal year], who was aware of the production targets at this establishment? 70 320 -9 Don't know -8 Refused 1 Only senior managers 2 Most managers and some production workers 3 Most managers and most production workers 4 All managers and most production workers Sysmiss Basis for managers' performance bonuses over last fiscal yr Basis for managers' performance bonuses over last fiscal yr Basis for managers' performance bonuses over last fiscal yr Basis for managers' performance bonuses over last fiscal yr Basis for managers' performance bonuses over last fiscal yr SHOW CARD Over the last complete fiscal year [insert last complete fiscal year], what were managers' performance bonuses usually based on? 70 320 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Their own performance as measured by production targets 2 Their team or shift performance as measured by production targets 3 Their establishment's performance as measured by production targets 4 Their company's performance as measured by production targets 5 No performance bonuses Sysmiss Primary way of promoting non-managers over last fiscal yr Primary way of promoting non-managers over last fiscal yr Primary way of promoting non-managers over last fiscal yr Primary way of promoting non-managers over last fiscal yr Primary way of promoting non-managers over last fiscal yr SHOW CARD Over the last complete fiscal year [insert last complete fiscal year], what was the primary way non-managers were promoted at this establishment? 70 320 -9 Don't know -8 Refused -7 DOES NOT APPLY (NO PROMOTIONS OF NON-MANAGERS IN THE LAST COMPLETE FISCAL YEAR) 1 Promotions were based solely on performance and ability 2 Promotions were based partly on performance and ability_ and partly on other factors (for example_ tenure or family conn 3 Promotions were based mainly on factors other than performance and ability (for example_ tenure or family connections) 4 Non-managers are normally not promoted Sysmiss Reassignment/dismissal of under-performing non-manager over last fiscal Reassignment/dismissal of under-performing non-manager over last fiscal Reassignment/dismissal of under-performing non-manager over last fiscal Reassignment/dismissal of under-performing non-manager over last fiscal Reassignment/dismissal of under-performing non-manager over last fiscal SHOW CARD Over the last complete fiscal year [insert last complete fiscal year], when was an under-performing non-manager reassigned or dismissed? 70 320 -9 Don't know -8 Refused -7 DOES NOT APPLY (NO UNDER-PERFORMING NON-MANAGERS IN THE LAST COMPLETE FISCAL YEAR) 1 Within 6 months of identifying non-manager under-performance 2 After 6 months of identifying non-manager under-performance 3 Rarely or never Sysmiss ECAr15. Reassignment/dismissal of under-performing non-manager over last fiscal yr Time innovation module ends: Day Time innovation module ends: Day Time innovation module ends: Day Time innovation module ends: Day Time innovation module ends: Day 91 299 -8 Refused 1 2 3 4 5 6 7 11 13 14 15 16 17 18 19 20 21 23 24 25 26 27 28 29 30 31 Sysmiss Time innovation module ends: Month Time innovation module ends: Month Time innovation module ends: Month Time innovation module ends: Month Time innovation module ends: Month 91 299 -8 Refused 2 3 4 5 6 7 Sysmiss Time innovation module ends: Year Time innovation module ends: Year Time innovation module ends: Year Time innovation module ends: Year Time innovation module ends: Year 91 299 -9 Don't know -8 Refusal -7 Does not apply 2013 Sysmiss Time innovation module ends: Hour Time innovation module ends: Hour Time innovation module ends: Hour Time innovation module ends: Hour Time innovation module ends: Hour 91 299 -8 Refused 10 11 12 13 14 15 16 17 18 19 21 Sysmiss Time innovation module ends: Minutes Time innovation module ends: Minutes Time innovation module ends: Minutes Time innovation module ends: Minutes Time innovation module ends: Minutes 91 299 -8 Refused 1 2 3 6 7 8 10 11 12 15 16 18 20 21 22 23 24 25 26 27 28 30 31 35 36 37 38 40 41 44 45 46 47 48 50 51 52 53 55 57 58 59 Sysmiss Innovation module respondent same as main questionnaire respondent? Innovation module respondent same as main questionnaire respondent? Innovation module respondent same as main questionnaire respondent? Innovation module respondent same as main questionnaire respondent? Innovation module respondent same as main questionnaire respondent? 91 299 -8 Refused 1 Yes 2 No Sysmiss Innovation module respondent's position in the firm Innovation module respondent's position in the firm Innovation module respondent's position in the firm Innovation module respondent's position in the firm Innovation module respondent's position in the firm Innovation module respondent's yrs with the firm Innovation module respondent's yrs with the firm Innovation module respondent's yrs with the firm Innovation module respondent's yrs with the firm Innovation module respondent's yrs with the firm 390 -8 Refused Sysmiss Innovation module respondent's yrs in the position Innovation module respondent's yrs in the position Innovation module respondent's yrs in the position Innovation module respondent's yrs in the position Innovation module respondent's yrs in the position 390 -8 Refused Sysmiss Innovation module respondent's gender Innovation module respondent's gender Innovation module respondent's gender Innovation module respondent's gender Innovation module respondent's gender 390 -8 Refused 1 Male 2 Female Sysmiss QNRNO. QUESTIONNAIRE NUMBER QNRNO. QUESTIONNAIRE NUMBER QNRNO. QUESTIONNAIRE NUMBER QNRNO. QUESTIONNAIRE NUMBER QNRNO. QUESTIONNAIRE NUMBER 390 -9 Don't know -8 Refusal -7 Does not apply 11 27 34 35 57 62 65 67 82 86 89 90 95 105 108 111 117 118 119 121 124 126 128 130 131 142 143 149 150 153 156 157 163 166 172 174 177 182 188 209 212 213 226 227 228 237 251 258 262 265 266 275 280 295 301 310 311 317 321 322 324 325 332 347 350 351 353 363 369 1005 1013 1020 1038 1039 1048 1053 1058 1065 1070 1072 1075 1076 1077 1079 1085 1097 1098 1099 1103 1117 1125 1134 1162 1164 1169 1178 1189 1192 1203 1205 1206 1207 1214 1224 1236 1238 1240 1245 1252 1253 1258 1267 1271 1272 1276 1290 1295 1297 1301 1305 1318 1331 1363 1370 1380 1397 1417 1431 1447 1457 1462 1486 1500 1506 1518 1546 1582 1587 1655 1676 1705 1714 1757 1798 1806 1820 1864 1976 1995 2009 2018 2041 2051 2068 2088 2122 2137 2143 2166 2222 2275 2316 2345 2362 2419 2440 2452 2476 2477 2480 2499 2502 2504 2505 2506 2509 2510 2518 2519 2521 2522 2529 2535 2536 2553 2561 2590 2621 2633 2634 2636 2646 2658 2663 2669 2672 2678 2682 2686 2689 2698 2711 2712 2713 2718 2722 2726 2727 2728 2730 2737 2739 2742 2745 2749 2755 2757 2767 2770 2771 2773 2774 2780 2783 2784 2786 2788 2793 2796 2800 2820 2839 2851 2873 2878 2885 2906 2942 2944 2962 2996 2998 3002 3003 3010 3015 3042 3051 3060 3062 3065 3070 3092 3100 3111 3151 3166 3187 3197 3317 3336 3337 3358 3363 3366 3367 3374 3378 3392 3394 3397 3403 3410 3413 3441 3445 3447 3458 3459 3460 3464 3470 3474 3475 3476 3483 3486 3487 3492 3517 3518 3521 3527 3531 3532 3534 3543 3546 3547 3551 3560 3579 3588 3597 3608 3610 3613 3626 3627 3631 3633 3647 3662 3673 3703 3709 3710 3713 3728 3738 3742 3746 3760 3761 3768 3770 3773 3774 3784 3786 3795 3796 3797 3801 3802 3808 3812 3816 3832 3844 3857 3860 3863 3879 3906 3976 3977 3979 3981 3984 3994 4021 4046 4048 4063 4110 4112 4113 4117 4130 4138 4148 4165 4178 4186 4197 4218 4254 4283 4292 4311 4317 4333 4369 4375 4450 4470 4476 4477 4480 4481 4482 4483 4485 4491 4506 4509 4523 4536 4573 2008/9 panel code 2008/9 panel code 2008/9 panel code 2008/9 panel code 2008/9 panel code 390 -9 Don't know -8 Refusal -7 Does not apply Sysmiss 2008/9 q're number 2008/9 q're number 2008/9 q're number 2008/9 q're number 2008/9 q're number 390 -9 Don't know -8 Refusal -7 Does not apply Sysmiss a1. Country code a1. Country code a1. Country code a1. Country code a1. Country code 390 Azerbaijan Sampling panel information from final progress report Sampling panel information from final progress report Sampling panel information from final progress report Sampling panel information from final progress report Sampling panel information from final progress report 390 -9 Don't know -8 Refusal -7 Does not apply 1 Weight according to strict eligibility Weight according to strict eligibility Weight according to strict eligibility Weight according to strict eligibility Weight according to strict eligibility 390 -9 Don't know -8 Refusal -7 Does not apply 1 1.03944801987308 1.0678432821602 1.09452526028105 1.15475108360984 1.17333349962669 1.18200380584671 1.18571346540339 1.20548598688134 1.2317962048394 1.26514629066546 1.27760232719857 1.40453985929594 1.43583481125692 1.43704169285565 1.53785465310939 1.55882488716545 1.6504173212419 1.68169245720266 2.02492378294142 2.029637682353 2.03733416507139 2.05278212081337 2.31525070531747 2.56651139355453 2.7393143664814 2.77446213520968 2.96814844012321 3.20270395697198 3.36251781328644 3.42767269049675 4.30768212092732 4.83081145126163 5.43768441615387 5.91292372477121 11.5946680235298 12.2106498994491 Weight according to median eligibility Weight according to median eligibility Weight according to median eligibility Weight according to median eligibility Weight according to median eligibility 390 -9 Don't know -8 Refusal -7 Does not apply 1 1.01453033094144 1.08076589089973 1.09990658114215 1.23508099011993 1.28263161143141 1.29086906870263 1.29975201871896 1.30534468512482 1.30671829708012 1.34469259699331 1.35567170165328 1.38804715879345 1.50299635510496 1.55533272459777 1.60276585484113 1.60298779660882 1.62449681365371 1.68939950247887 1.7839029168761 1.80718539541395 1.93013940538408 2.2980772223875 2.34003756832144 2.39265839515083 2.79865700734944 3.09161689685463 3.18227069586203 3.50417774216478 3.51499310556652 3.57188660472159 4.28087463086198 4.42334275131363 5.32172079606974 6.05167028188888 7.89124022396098 12.1574669694523 13.0361364245624 Weight according to weak eligibility Weight according to weak eligibility Weight according to weak eligibility Weight according to weak eligibility Weight according to weak eligibility 390 -9 Don't know -8 Refusal -7 Does not apply 1 1.08626585559426 1.45213924037734 1.64661194679042 1.75292939659913 1.8397375293523 1.8499603886481 1.90918085693867 2.01456228799335 2.02044503186463 2.09757333716967 2.18858487041799 2.25862960630989 2.32907869129614 2.52803712541542 2.76935533050877 2.98298111519164 3.00863362781678 3.01040090665128 3.02176146040656 3.06674487292621 3.13040735081613 3.16913222162486 3.27331885387737 3.50472833973351 3.69795305328505 3.9942348150314 4.03736583107265 4.27295831554918 4.45663063795515 4.4722069614017 4.71785280551503 4.82482327951222 4.9927108758374 5.42484636598856 5.83701530287142 6.12806482332141 6.12929370573577 8.4676897467579 8.8594999237026 8.90087772781548 9.01532613430938 11.0918578885148 12.3861401962202 13.0004304026406 13.9807754320884 14.1186413580229 16.3416600384882 23.2783219630174 23.9524671687708 28.3443858853759 43.691142497723 55.7213071169613 group(a2 a4anew a6a) group(a2 a4anew a6a) group(a2 a4anew a6a) group(a2 a4anew a6a) group(a2 a4anew a6a) 390 1 30