DDI_COD_2014_ES-INNOV_v01_M_WB Development Data Group 2015-01-21 NADA v01 (January 2015) Enterprise Survey 2014 Innovation Follow-up Survey ES-INNOV 2014 COD_2014_ES-INNOV_v01_M World Bank The Department for International Development NADA World Bank Enterprise Analysis Unit Enterprise Analysis-WB Enterprise Survey [en/oth] The Enterprise Survey is a firm-level survey of a representative sample of an economy's private sector. Firm-level surveys have been conducted since 1998 by different units within the World Bank. Since 2005-2006, most data collection efforts have been centralized within the Enterprise Analysis Unit. The Enterprise Surveys are conducted across all geographic regions and cover small, medium, and large companies. The surveys are administered to a representative sample of firms in the non-agricultural formal private economy. Data is used to create indicators that benchmark the quality of the business and investment climate across countries. The Innovation Follow-up Survey was launched in 2011 to study innovation and innovation-related activities. During 2011-2014, 19 countries in Africa and South Asia already included in the standard Enterprise Survey have been surveyed using the innovation module. The countries are: Congo DRC, Ethiopia, Ghana, Kenya, Malawi, Namibia, Nigeria, Rwanda, Sierra Leone, South Sudan, Sudan, Tanzania, Uganda, Zambia, and Zimbabwe in Africa and Bangladesh, India, Nepal, and Pakistan in South Asia. v01 In 2011 the World Bank in collaboration with the Department for International Development (DFID), launched the follow-up survey to the standard World Bank Enterprise Survey (ES) aiming to improve the measurement of innovation in emerging economies and developing countries. Researchers re-visited firms already interviewed during the ES to collect firms-level data on innovation and innovation-related activities, such as product innovation, process innovation, organizational innovation, and marketing innovation. The objectives of the Innovation Follow-up Survey are: - To provide evidence on nature, role and determinants of innovation in emerging and developing countries; - To generate information that will be used to identify projects and develop policies to promote innovation; - To stimulate systematic policy dialogue on the importance of innovation as a driver of private sector development and economic growth at the global level. The survey was administered to a subset of ES respondents randomly selected in order to have a final sample of 75% of the original ES; 385 successful interviews were performed. Business owners and top managers were interviewed from June 2014 through September 2014. Congo, Dem. Rep. National The primary sampling unit of the study is an establishment. An establishment is a physical location where business is carried out and where industrial operations take place or services are provided. A firm may be composed of one or more establishments. For example, a brewery may have several bottling plants and several establishments for distribution. For the purposes of this survey an establishment must make its own financial decisions and have its own financial statements separate from those of the firm. An establishment must also have its own management and control over its payroll. The whole population, or the universe, covered in the Enterprise Surveys is the non-agricultural private economy. It comprises: all manufacturing sectors according to the ISIC Revision 3.1 group classification (group D), construction sector (group F), services sector (groups G and H), and transport, storage, and communications sector (group I). Note that this population definition excludes the following sectors: financial intermediation (group J), real estate and renting activities (group K, except sub-sector 72, IT, which was added to the population under study), and all public or utilities sectors. Companies with 100% government ownership are not eligible to participate in the Enterprise Surveys. Sample survey data [ssd] The scope of the study includes: - product innovation - process innovation - organizational innovation - marketing innovation - innovation activities - use of information technologies. Respondents were randomly selected from a list of establishments interviewed for Congo, Dem. Rep. 2013 Enterprise Survey. The goal was to have a final sample of 75% of the original businesses. Face-to-face [f2f] Weighs for the innovation survey are calculated from the original Enterprise Survey weights through upwards adjustment by multiplying with a cell-specific factor which equals the proportion of originally completed ES interviews to completed innovation interviews. 20 firms refused to participate in the survey, 3 firms moved and were not possible to track and 6 firms stopped activities between the implementation of the ES and the implementation of the follow-up survey. The use of this dataset must be acknowledged using a citation which would include: - the identification of the Primary Investigator (including country name) - the full title of the survey and its acronym (when available), and the year(s) of implementation - the survey reference number - the source and date of download (for datasets disseminated online) Example: The World Bank. Congo, Dem. Rep. Enterprise Survey (ES) 2014, Innovation Follow-up Survey. Ref. COD_2014_ES-INNOV_v01_M. Dataset downloaded from [URL] on [date]. The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. drc_2013_innovation_data 385 182 WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID 385 549501 550028 Questionnaire number Questionnaire number Questionnaire number Questionnaire number Questionnaire number 385 2 8260 Record number Record number Record number Record number Record number 385 2 523 Preference Preference Preference Preference Preference 385 1 2 3 4 5 6 7 385 1 22.926 385 1 24.161 385 1 25.058 Questionnaire Questionnaire Questionnaire Questionnaire Questionnaire 385 1 Manufacturing 2 Services Day when the interview begins Day when the interview begins Day when the interview begins Day when the interview begins Day when the interview begins 385 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Month when the interview begins Month when the interview begins Month when the interview begins Month when the interview begins Month when the interview begins 385 1 2 3 5 6 7 8 9 12 Year when the interview begins Year when the interview begins Year when the interview begins Year when the interview begins Year when the interview begins 385 2013 2014 Hour when the interview begins Hour when the interview begins Hour when the interview begins Hour when the interview begins Hour when the interview begins 385 7 8 9 10 11 12 13 14 15 16 17 Minutes when the interview begins Minutes when the interview begins Minutes when the interview begins Minutes when the interview begins Minutes when the interview begins 385 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 Same respondent as the ES Same respondent as the ES Same respondent as the ES Same respondent as the ES Same respondent as the ES 385 1 Yes 2 No Did the firm introduce any innovative product or service? Did the firm introduce any innovative product or service? Did the firm introduce any innovative product or service? Did the firm introduce any innovative product or service? Did the firm introduce any innovative product or service? I would like to start by asking you some questions about any new or significantly improved product or service introduced by this establishment, where "new" means new to the establishment and not necessarily new to the market. The next questions will refer to this new or significantly improved product or service as an "innovative" product or service. From fiscal year 2010 thru 2012, did this establishment introduce any innovative product or service? 385 -9 dk 1 Yes 2 No How many innovative products or services did the firm introduced? How many innovative products or services did the firm introduced? How many innovative products or services did the firm introduced? How many innovative products or services did the firm introduced? How many innovative products or services did the firm introduced? From fiscal year 2010 thru 2012, how many innovative products or services did this establishment introduce? 147 238 -9 dk 1 2 3 4 5 6 10 Sysmiss Percentage of sales from all innovative products Percentage of sales from all innovative products Percentage of sales from all innovative products Percentage of sales from all innovative products Percentage of sales from all innovative products In fiscal year 2012, what percentage of this establishment's total sales was represented by sales from all innovative products or services introduced from fiscal year 2010 thru 2012? 65 320 -9 dk 11 12 20 21 25 30 35 37 40 45 50 60 64 65 70 75 80 85 90 100 Sysmiss Describe the main innovative product or service that the firm introduced Describe the main innovative product or service that the firm introduced Describe the main innovative product or service that the firm introduced Describe the main innovative product or service that the firm introduced Describe the main innovative product or service that the firm introduced The next questions are about this establishment's main innovative product or service. The main innovative product or service is the one that represented the largest proportion of this establishment's sales in value (not volume) during fiscal year 2012. Please describe in detail the main innovative product or service that this establishment introduced from fiscal year 2010 thru 2012. 147 A swimming pool and indian cuisine A type of hair braiding called flake Accompanying the containers of food products of expatriate importers in kinshasa after customs clearance at the port of boma to ensure customer confid Adding in the chocolate biscuit Alcoholic beverages simba Alcoholic drinks, brands of whisky, sales of johny walker, products manufactured in europe but sold in bars to holiday-makers in hotel Alkaline batteries sold Automatic operations on site without driver Between: celter_ injectable 75mg and 150mg tablet 250mg kitro2 Binding and photocopying Bread manufactured with wheat flour, salt, chocolate, oil, yeast. it is cooked very hot and consumes a large quantity Cake manufacture Cake-making Clothes manufacturing with embroidery Commissioning of airconditioned rooms Computerized tax system Confection embroidered camisoles Conference room and terrace Construction of buildings with ceramic materials, metal scaffolding, cement mixer truck Creating a branch in 2010 in lubumbashi for the manufacture of furniture Creating a nightclub Design and printing calendars Electrical combinaise (cutting, planing, sanding) Electricity and change in coca cola fresco Embroidery Embroidery machine for making clothes Evaluation images Freezer performance and musical instruments Freight and home delivery From analog to digital, processing of advertising information, video editing, new video processing software Galvanised sheet with large and spaced corrugations Growing plantain bananas using cuttings in their plantation concession in mayumbe on a surface of 5 hectares using hoes, axes and machets, using labou Handbag for women High quality fabrics for use in armchair manufacture High-quality fabrics used in the manufacture of armchairs Home delivery Importation of food products, italian wine, its taste and quality attract customers Increase vehicle Innovation in the packaging system with company logo Introduction in the sale of cosmetic products Introduction of a computer system for work and connection telephone reception room Introduction of an electric machine for processing wood Introduction of organisational methods, improvement of the workplace to inspire trust and interest among potential partners Introduction of restaurant and terrace service Introduction of restoration Introdution of embroidery in the studio It is the adjusting of metal objects Juice manufacturing plastic Machine for technical control and another for motor control Making chairs brand leather and fabric lukula Making embroidery and overcast Making wine called takengo wisky Management of computerized housing Manufacture furniture with fabric and leather mixed Manufacture of roofing chevrons sawn with a diameter of 7 with 40 pieces to the cubic metre with a useful life of 25 years Manufacture of armchairs Manufacture of braziers with double and single pockets Manufacture of cakes Manufacture of coffins, decorated with tiles Manufacture of croissants and cream pastries Manufacture of doors and windows Manufacture of doors luxury shine Manufacture of double-thickness beds Manufacture of embroidered cloths shirts Manufacture of gates Manufacture of leather armchairs Manufacture of leather armchairs victoria Manufacture of leather furniture Manufacture of leather shoes Manufacture of long-sleeved men's shirts in rich bazin fabric with a type of embroidery Manufacture of louis xiv chairs models Manufacture of mattresses Manufacture of medicines in syrup Manufacture of metal carts for the transport of drinks Manufacture of primus 62 cl drink called fashion, made from barley that has begun to germinate in a kiln with added hops Manufacture of special yogurt in bottles with special labels fermil Manufacture of steel doors Manufacturing bondins Manufacturing cercueilles Manufacturing coffin with luxury ornament inside Manufacturing format 62cl beer bottle instalation a fifth production line Manufacturing of the ointment toi ert mopi for children Manufacturing tongue for durable and semi-durable house Men shoes brand perpettes Metal doors and windows Milk bread Mounting of posters Navy training (boat), brick making, manufacturing guitards New bag brand union 08 sert for use of packaging household products at the market New category of rooms New machine to filter beverages New model of large panes of multiple color New room category Opening of a gym Payment of service fees linked to the importation of goods by soficom in favour of potential importers Photo editing and mixing, calendars and invitations design Pre-registration programs and newspapers Print on cover (large poster) Printing on vehicles and illuminated signs Production of beds with mattresses Production of camisols / shirts new model Professional internet that is to program the minutes used in navigation automatically (prepaid shipping) Purchase and investment of solar panels then price reduction of the house Purchase of an iveco container truck Purchasing and booking service distance Restaurant Restaurant and nightclub Restoration of existing swimming pool to meet customer demand and the needs of people from elsewhere to enjoy themselves in the water for a time for p Sale and consumption on Sale of ampicillin by bottle of 1 g which is an effective antibiotic as part of treatment for drying interneand external wounds by im/iv injection in Sale of lg brand plasma tvs Sale of meats Sale of metal gates Sale of prepaid cards online Sale of very effective anti-malaria treatment different from the others and inputs ensure rapid treatment Sale to customers of cosmetics such as soap, perfume, beauty lotion product ranges imported from europe to ensure customer satisfaction (75%) Sales equipment heavy piece of agricultural and spares Sawing bios Sawmilling of limba boards from the mayumbe forest in a local mill then transported to boma without commercial standard at the request of customers th Service automatically counting liters Shoemaking machine Soft drinks Storage of goods customer for removal Storage of mercedes 190 cars from the sea port of boma transported by trailer trucks in containers from europe which will be delivered to the owner in Terrace installed around the swimming pool The alcoholic drink tango The hotel introduced the sale of radio The introduction and use of alarm radio motorolas The introduction of a tractor trailer 60 foot The manufacture of luxury leather armchairs, The manufacture of rectangular bread, called 'pain carré', produced with wheat flour, yeast, salt, vegetable oil, heated to a constant temperature, e The new machines for woodworking The school had introduced the co-artem, artemether for the treatment of malaria, instead of quinine The self-service management information whose price is codified The television room This is the sale of bread and other confectionery products Transparent package for packing products in syrup Transportation of cement Upholstering furniture with leather Use of modem during orders. purchase of 250 ml saline bags Volume change bottles drinks and mineral water Wholesale telecoms products Wind partailles metal Wine making "water bwasoma" Women's clothing, there is very strong customer demand because of the superior quality, especially the colour claret-red Wooden door Year the main innovative product or service was introduced Year the main innovative product or service was introduced Year the main innovative product or service was introduced Year the main innovative product or service was introduced Year the main innovative product or service was introduced In which year did this establishment introduce the main innovative product or service? 147 238 -9 dk 2005 2007 2009 2010 2011 2012 2013 Sysmiss Percentage of the main innovative product or service Percentage of the main innovative product or service Percentage of the main innovative product or service Percentage of the main innovative product or service Percentage of the main innovative product or service In fiscal year 2012, what percentage of this establishment's total sales was represented by sales from the main innovative product or service? 147 238 -9 dk 4 5 8 9 10 12 13 15 16 18 19 20 25 28 30 35 40 45 46 49 50 53 55 60 61 70 75 80 85 90 Sysmiss How the main innovative product/service is different than the most similar one? How the main innovative product/service is different than the most similar one? How the main innovative product/service is different than the most similar one? How the main innovative product/service is different than the most similar one? How the main innovative product/service is different than the most similar one? Please describe in detail how the main innovative product or service is different than the most similar product or service, if any, previously produced by this establishment 118 'pain carré' attracts customers and convinces them to consume. its weight and external appearance is brushed with oil which looks shiny from a dista 5 cm chevrons give 76 pieces per cubiic metre. this requires a lot of timber for house frames, not very weather-resistant, with a useful life of 10 ye A single room category Alcoholic beverage of simba 33cl a higher than simba of 72cl content Also from the point of view of quantity, quality and morphology Another form of sewing Aspirator which removes toxic gases At the opening they were only transporting contenairs currently they added transporting cement cilu Before clothes manufacturing was without embroidery and now it is with embroidery Before in this hotel, there was no disco but now it provides Before manoah investement sold as bread, ilm currently sells sausages, fresh food and breads Before the company did not sell the telecoms wholesale products, it did not sell that detail Before the computerized system of taxation does not exist Before treatment was done free hand and now the machine involved in the treatment Better performance in the quality of service provided Building a partnership with the customs services but this cannot be used to facilitate payment in favour of importers By delivery of a package bearing the name of the company after buying the product By the fact that it is far from soliciting customers through its short-term treatment Change and changing kinds of bottles that cause profitability and rapid flow of products to the local market Customers buy goods and withdraw the company's home delivery service Customers can make ticket booking remotely Customers would seek food elsewhere Difference in terms of quality, addition of cream and a lot of sugar Distribution of several stories at once Embroidery machine differs from other machine to the fact que'elle sofistiqués prepares the models that are fashionable Flexibility is added in the provision of services Growing corn grains in their plantation concession in reserve in the village towards the matadi tsumbu kituti road and selling after harvest Here the innovative service is the terrace and restaurant service which is now open to the public and no longer reserved for hotel guests Importation of mayonnaise made from eggs and other ingredients, this is the second most in-demand product Impovement of the workplace and working conditions to ensure the company's visibility and restore its image Improved taste Improving the quality of the new tango product launched on the market Increase range of services continued claims customer Increase sales by taking into account besion quickly treats malaria sulte vitroz much preferred because of its taste of orange Introducing shine in the manufacture of doors luxury Introduction into the preparation of cake of ingredients such as milk, butter, vanilla sugar. Introduction of embroidery in camisoles Introduction of milk, eggs, vanilla sugar in the manufacture of cake which is different in the manufacture of ordinary bread Introduction of milk, vanilla sugar, butter and eggs in the preparation of milk bread Introduction of steel in the manufacture of doors Introduction of vanilla sugar, butter, and milk in the manufacture of cakes which is not in the preparation of bread It allows for better quality control and reduces the time control It is a machining workshop created in response to the crisis and economic situation, 15% + 15% of production is now in mbuji-mayi It's a contribution to the sale price, it is a little high Larger and spaced corrugations in the manufacture of galvanised sheet Loading of containers of importers on vessels from the port of antwerp with tracking of transshipments during the journey to their respective destina Making clothes in embroidery and overcast lady Making various embroidered shirts simple shirts manufactured before Manufacture of coffins, decorated with tiles Manufacture of medicines in liquid form previously produced as tablets and capsules Manufacture of men's short-sleeved shirts in english batik fabric. too much thread for overcasting, very time-consuming Manufacture of simple foam mattresses Manufacturing cercueilles any brand and class combined Manufacturing of other products tongue differs in that they have an application which is stronger than the other Metal gates are considered as being of better quality than wooden ones Mounting displays is introduced for convoluted competition New hardware and software for processing sound and images, video editing, new technology upgrades Non-transparent packaging not revealing the quantity of product remaining Now she can do home delivery Packaging and quality that differs in taste with those of other manufacturers Permits rapid preparation of foods and luku Previously buildings were constructed with roughcasting, now we can use ceramic products instead of roughcasting, the rapidity of work Previously directly via internet before 500 ml and 1000 ml bags versus 2011 orders of 250 ml bags Previously people's entertainment in this respect consisted of watching the river, which meant that in the past the customer went to the river bank to Previously the tvs did not have plasma but today they are always plasma tvs to attract customers for quality Previously there were no sports facilities Previously we produced only mattresses Previously we used the restaurant as conference room and also as terrace Product takengo whiskey differs from other products as it has many elements that people preferred compared to other Production of pantallons and ordinary shirts Purchase and investment of solar panels which replaces electronic group Reduced prices for rooms and meals (20%), computerized work system then telephone connection between rooms and reception Sale of a new anti-malaria product apart from quinine and iol has a cure period of only three days compared with longer periods for the others Sale of beverages Sawmilling of tola planks milled in board form in mayumbe then transformed into 5 square and 7 square rafters at the sawmill in boma the standard at t Since we began manufacturing doors and windows it works very well Size, quantity and contents of the drink and the price. this is a beer with a concentration of technological additives whch are slightly different fro Skol alcoholic drinks manufactured in the congo from kinshasa via the city of boma Sole room category Storage of so-called bilokos products such as computers, radios, tvs, freezers, motor vehicles from the port of boma in containers via warehouse Sweet tonic djino differs from taste The alkaline batteries exceed tiger at energy conservation The attendant can serve multiple vehicle at a time by setting automatically The difference is one of quality. the innovative product is heavy while the first product did not use it The difference is that before we were working with only either fabric or leather, now they fuse the two at a time The innovative product gives value to the company and more, it is sold at a very high price compared to the like product The innovative product is different in shape and the leather used The innovative product is different in the appearance of the shape where the brand is solely designed for transporting drinks The innovative product is heavy whereas the first one was light The innovative service provides effective control for the company regarding the payment of fees prior housing The invitation is part of innovation because before, we were just develop photos The main innovative service differs from the other most similar now because it preserves the theft of navigation are used to consume a lot of minutes The manufacture of leather armchairs is different from the other products because it attracts customers The new service is provided sans driver The new technology brought in furniture production differ from the old manual system because it makes quick work and provides quality furniture and mu The population is composed of butembo most farmers that is why we start making the adjustment for metal objects The printing on vehicles and illuminated signs is very visible and attractive The quality is better and much appreciated compared with the previous quality The quality of portaille in metale is aprecieux and very luxieax compared to portailles in bios The rooms did not-have air-conditioning before The sale can be done remotely and does not require the physical presence of the consumer The sale of 250 mg packs of ampicillin in capsules which is an effective antibiotic, the product is administered orally for treatment The same product but the small format evartier The shape of this bread impresses customers, it has extraordinary characteristics because it is chocolate The sizes and leather cases The speed and cleanliness of work The swimming pool had no terrace The tile color and very good perform The use of leather in place of normal tissue The water bwasoma product differs in the fact that it resulted in an increase in turnover of the company There is not enough difference There is sugar cane but no processing machine, modem for orders, 10 hectares, 300 hectares of fields in kakona This outfit is dazzling, the sewing or the model considered magnificent, with young animals embroidered on the fabric which enthralls customers Transportation of goods Use of leather in the manufacture of furniture Use of sugar, vanilla, butter, milk and others in bread-making Whereas product ranges such as monganga soap and other local products are only 25% used Wooden door this is preferred because the timber is durable against other wood The product or service is completely new The product or service is completely new The product or service is completely new The product or service is completely new The product or service is completely new Please describe in detail how the main innovative product or service is different than the most similar product or service, if any, previously produced by this establishment . The product or service is completely new, there are no similar products 29 356 -7 New product/ service Sysmiss Does the main innovative product/service have completely new functions? Does the main innovative product/service have completely new functions? Does the main innovative product/service have completely new functions? Does the main innovative product/service have completely new functions? Does the main innovative product/service have completely new functions? I will now ask you a few questions about the main innovative product or service compared with all other products and services already produced in this establishment. Does it have completely new functions? 147 238 -9 dk 1 Yes 2 No Sysmiss Is it cheaper to produce or offer? Is it cheaper to produce or offer? Is it cheaper to produce or offer? Is it cheaper to produce or offer? Is it cheaper to produce or offer? I will now ask you a few questions about the main innovative product or service compared with all other products and services already produced in this establishment. Is it cheaper to produce or offer? 147 238 -9 dk -7 na 1 Yes 2 No Sysmiss Is it a better quality product/service? Is it a better quality product/service? Is it a better quality product/service? Is it a better quality product/service? Is it a better quality product/service? I will now ask you a few questions about the main innovative product or service compared with all other products and services already produced in this establishment. Is it a better quality product or service? 147 238 -9 dk -7 na 1 Yes 2 No Sysmiss Does it use different inputs? Does it use different inputs? Does it use different inputs? Does it use different inputs? Does it use different inputs? I will now ask you a few questions about the main innovative product or service compared with all other products and services already produced in this establishment. Does it use different inputs? 147 238 -9 dk -7 na 1 Yes 2 No Sysmiss Is it based on a techno/indust. design not already used by the firm? Is it based on a techno/indust. design not already used by the firm? Is it based on a techno/indust. design not already used by the firm? Is it based on a techno/indust. design not already used by the firm? Is it based on a techno/indust. design not already used by the firm? I will now ask you a few questions about the main innovative product or service compared with all other products and services already produced in this establishment. Is it based on a technology or industrial design not already used by this establishment? 147 238 -9 dk -7 na 1 Yes 2 No Sysmiss To replace a product or service offered by firm To replace a product or service offered by firm To replace a product or service offered by firm To replace a product or service offered by firm To replace a product or service offered by firm Do any of the following describe why this establishment introduced this main innovative product: To replace a product or service offered by this establishment 147 238 -9 dk 1 Yes 2 No Sysmiss To extend the range of products or service offered by firm To extend the range of products or service offered by firm To extend the range of products or service offered by firm To extend the range of products or service offered by firm To extend the range of products or service offered by firm Do any of the following describe why this establishment introduced this main innovative product: To extend the range of products or service offered by this establishment 147 238 -9 dk 1 Yes 2 No Sysmiss To open up new markets or increase market share To open up new markets or increase market share To open up new markets or increase market share To open up new markets or increase market share To open up new markets or increase market share Do any of the following describe why this establishment introduced this main innovative product: To open up new markets or increase market share 147 238 -9 dk 1 Yes 2 No Sysmiss To decrease the cost of production or offering the service To decrease the cost of production or offering the service To decrease the cost of production or offering the service To decrease the cost of production or offering the service To decrease the cost of production or offering the service Do any of the following describe why this establishment introduced this main innovative product: To decrease the cost of production or offering the service 147 238 -9 dk 1 Yes 2 No Sysmiss To offer products or service already offered by competitors To offer products or service already offered by competitors To offer products or service already offered by competitors To offer products or service already offered by competitors To offer products or service already offered by competitors Do any of the following describe why this establishment introduced this main innovative product: To offer products or service already offered by competitors 147 238 -9 dk 1 Yes 2 No Sysmiss To comply with regulations or standards To comply with regulations or standards To comply with regulations or standards To comply with regulations or standards To comply with regulations or standards Do any of the following describe why this establishment introduced this main innovative product: To comply with regulations or standards (e.g. safety or environmental regulations) 147 238 -9 dk 1 Yes 2 No Sysmiss To deal with a decrease in the demand for other products or service To deal with a decrease in the demand for other products or service To deal with a decrease in the demand for other products or service To deal with a decrease in the demand for other products or service To deal with a decrease in the demand for other products or service Do any of the following describe why this establishment introduced this main innovative product: To deal with a decrease in the demand for other products or service 147 238 -9 dk 1 Yes 2 No Sysmiss The main innovative product : New to the local market The main innovative product : New to the local market The main innovative product : New to the local market The main innovative product : New to the local market The main innovative product : New to the local market When this main innovative product or service was introduced by this establishment, was it New to the local market 147 238 -9 dk 1 Yes 2 No Sysmiss The main innovative product : New to the national market The main innovative product : New to the national market The main innovative product : New to the national market The main innovative product : New to the national market The main innovative product : New to the national market When this main innovative product or service was introduced by this establishment, was it New to the national market 147 238 -9 dk 1 Yes 2 No Sysmiss The main innovative product : New to the international market The main innovative product : New to the international market The main innovative product : New to the international market The main innovative product : New to the international market The main innovative product : New to the international market When this main innovative product or service was introduced by this establishment, was it New to the international market 147 238 -9 dk 1 Yes 2 No Sysmiss How did the firm develop the idea for this main innovative product/service? How did the firm develop the idea for this main innovative product/service? How did the firm develop the idea for this main innovative product/service? How did the firm develop the idea for this main innovative product/service? How did the firm develop the idea for this main innovative product/service? How did this establishment develop the idea for this main innovative product or service? 147 238 1 By adapting a product or service already sold by another firm 2 By reproducing a product or service already sold by another firm 3 This establishment originated this innovative product or service Sysmiss Was the main innovative product or service developed entirely by firm? Was the main innovative product or service developed entirely by firm? Was the main innovative product or service developed entirely by firm? Was the main innovative product or service developed entirely by firm? Was the main innovative product or service developed entirely by firm? Was the main innovative product or service developed entirely by this establishment? 147 238 -9 dk 1 Yes 2 No Sysmiss Was the main innovative product or service developed entirely by another firm? Was the main innovative product or service developed entirely by another firm? Was the main innovative product or service developed entirely by another firm? Was the main innovative product or service developed entirely by another firm? Was the main innovative product or service developed entirely by another firm? Was the main innovative product or service developed entirely by another firm (e.g. headquarter, sister company or any other firm within your company or independent from your company)? 25 360 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Any domestic firms Developed in cooperation with: Any domestic firms Developed in cooperation with: Any domestic firms Developed in cooperation with: Any domestic firms Developed in cooperation with: Any domestic firms Was the main innovative product or service developed in cooperation with any of the following? Any domestic firms 10 375 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Any foreign firms or a foreign-owned parent firm Developed in cooperation with: Any foreign firms or a foreign-owned parent firm Developed in cooperation with: Any foreign firms or a foreign-owned parent firm Developed in cooperation with: Any foreign firms or a foreign-owned parent firm Developed in cooperation with: Any foreign firms or a foreign-owned parent firm Was the main innovative product or service developed in cooperation with any of the following? Any foreign firms or a foreign-owned parent firm 10 375 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Domestic academic or research institutions Developed in cooperation with: Domestic academic or research institutions Developed in cooperation with: Domestic academic or research institutions Developed in cooperation with: Domestic academic or research institutions Developed in cooperation with: Domestic academic or research institutions Was the main innovative product or service developed in cooperation with any of the following? Domestic academic or research institutions 10 375 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Foreign academic or research institutions Developed in cooperation with: Foreign academic or research institutions Developed in cooperation with: Foreign academic or research institutions Developed in cooperation with: Foreign academic or research institutions Developed in cooperation with: Foreign academic or research institutions Was the main innovative product or service developed in cooperation with any of the following? Foreign academic or research institutions 10 375 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Private consulting company or individuals Developed in cooperation with: Private consulting company or individuals Developed in cooperation with: Private consulting company or individuals Developed in cooperation with: Private consulting company or individuals Developed in cooperation with: Private consulting company or individuals Was the main innovative product or service developed in cooperation with any of the following? Private consulting company or individuals 10 375 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Government Developed in cooperation with: Government Developed in cooperation with: Government Developed in cooperation with: Government Developed in cooperation with: Government Was the main innovative product or service developed in cooperation with any of the following? Government 10 375 -9 dk 1 Yes 2 No Sysmiss Were employees hired for the purpose of developing the main innovative product? Were employees hired for the purpose of developing the main innovative product? Were employees hired for the purpose of developing the main innovative product? Were employees hired for the purpose of developing the main innovative product? Were employees hired for the purpose of developing the main innovative product? Were employees hired specifically for the purpose of developing the main innovative product or service? 147 238 -9 dk 1 Yes 2 No Sysmiss Number of skilled workers increased, decreased or remained the same? Number of skilled workers increased, decreased or remained the same? Number of skilled workers increased, decreased or remained the same? Number of skilled workers increased, decreased or remained the same? Number of skilled workers increased, decreased or remained the same? From fiscal year 2010 thru 2012, as a consequence of introducing any innovative product or service, did the number of skilled workers employed by the establishment increase, decrease or remain the same? 147 238 -9 dk -7 na 1 Increased 2 Decreased 3 Remain the same Sysmiss Number of unskilled workers increased, decreased or remained the same? Number of unskilled workers increased, decreased or remained the same? Number of unskilled workers increased, decreased or remained the same? Number of unskilled workers increased, decreased or remained the same? Number of unskilled workers increased, decreased or remained the same? From fiscal year 2010 thru 2012, as a consequence of introducing any innovative product or service, did the number of unskilled workers employed by the establishment increase, decrease or remain the same? 147 238 -9 dk -7 na 1 Increased 2 Decreased 3 Remain the same Sysmiss Attempt to develop innovative product: Abandoned/suspended before completion Attempt to develop innovative product: Abandoned/suspended before completion Attempt to develop innovative product: Abandoned/suspended before completion Attempt to develop innovative product: Abandoned/suspended before completion Attempt to develop innovative product: Abandoned/suspended before completion From fiscal year 2010 thru 2012, did this establishment attempt to develop an innovative product or service that was Abandoned or suspended before completion 385 -9 dk 1 Yes 2 No Attempt to develop innovative product: Ongoing at the end of fiscal year 2012 Attempt to develop innovative product: Ongoing at the end of fiscal year 2012 Attempt to develop innovative product: Ongoing at the end of fiscal year 2012 Attempt to develop innovative product: Ongoing at the end of fiscal year 2012 Attempt to develop innovative product: Ongoing at the end of fiscal year 2012 From fiscal year 2010 thru 2012, did this establishment attempt to develop an innovative product or service that was Still ongoing at the end of fiscal year 2012 385 -9 dk 1 Yes 2 No Introduced any innovative methods of manufacturing products/offering services? Introduced any innovative methods of manufacturing products/offering services? Introduced any innovative methods of manufacturing products/offering services? Introduced any innovative methods of manufacturing products/offering services? Introduced any innovative methods of manufacturing products/offering services? I would now like to ask you some questions related to any new or significantly improved process introduced by this establishment. The next questions will refer to any new or significantly improved process as an "innovative" process. From fiscal year 2010 thru 2012, did this establishment introduce any innovative methods of manufacturing products or offering services? 385 -9 dk 1 Yes 2 No Introduced any innovative logistics, del./dist. methods/ products/services? Introduced any innovative logistics, del./dist. methods/ products/services? Introduced any innovative logistics, del./dist. methods/ products/services? Introduced any innovative logistics, del./dist. methods/ products/services? Introduced any innovative logistics, del./dist. methods/ products/services? From fiscal year 2010 thru 2012, did this establishment introduce any innovative logistics, delivery, or distribution methods for inputs, products, or services? 385 -9 dk 1 Yes 2 No Introduced any innovative supporting activity for processes? Introduced any innovative supporting activity for processes? Introduced any innovative supporting activity for processes? Introduced any innovative supporting activity for processes? Introduced any innovative supporting activity for processes? From fiscal year 2010 thru 2012, did this establishment introduce any innovative supporting activity for processes, such as maintenance systems or operations for purchasing, accounting, or computing? 385 -9 dk 1 Yes 2 No ANY or NONE of above 3 questions are “yes” ANY or NONE of above 3 questions are “yes” ANY or NONE of above 3 questions are “yes” ANY or NONE of above 3 questions are “yes” ANY or NONE of above 3 questions are “yes” 385 1 Any of above 3 questions 'yes' 2 All of above 3 questions 'no' or 'dk'' Describe in detail firm’s main innovative process Describe in detail firm’s main innovative process Describe in detail firm’s main innovative process Describe in detail firm’s main innovative process Describe in detail firm’s main innovative process The next questions refer to this establishment's main innovative process, that is, the innovative process that had the largest impact on the operations of the establishment. Please describe in detail this establishment's main innovative process 153 A hole dug inside the hotel 2.50 metres deep with a surface of 30 m² in reinforced concrete with tiled sides filled with clean water so that people A new billing system, electronic billing A new machine for cutting leather, a new machine for finishing footwear A new part for product logistics A trolley on wheels pushed by a server with a tray with porcelain glass for 1/2 glass of whisky to meet customer demand for chilled drinks in the bar Acutellement the planing of wood is achieved by a machine called planer Adding in the manufacture of chocolate biscuits Addition of new machinery for the manufacture of cream pastries and croissants An electric oven ensures the quality of the dish and its correct preparation guarantees a reduction of more or less one hour in the time it takes to An electric planer fitted with an electric engine composed of a 6m long and 70 cm wide belt, which is used to plane the limba tola boards for commerc An electrical oven with circuit breaker. it is very economical, its quality, it cooks bread very fast and produces little waste. Automation of circular building to avoid bottle breakages and accidents leading to injury which used to be frequent during the work Automation of industrial machines and software Automation of the accounting system Booking a distance Buying (vehicles contenairs) to facilitate and increase the delivery of goods Buying a great machine to knead and mix the paint Buying an excavator or backhoe By transferring and dispatching the product from boma to kin, via a money transfer in congolese francs, from kin-boma product sent by bus Circular saw with a triphase electric motor and a blade rotating at 1000 rpm and a person required during work Computerisation of cash desk and invoicing Computerization of billing Computerization of the management of the company Computerization of the system input and output products Computerized billing Computerized billing system Conference room, terrace, two levels of hotel Consumption on products Delivery for the customer pays directly with a surplus without realizing Delivery of containers by vehicles rented by ceta sarl Delivery of loaves by a vehicle Design and printing of calendars, the laminator Development of a warehouse for customers martchandises Editing photos and designing calendars Electric alarm system and the police dogs Electronic processing of raw materials Embroidering machine with an electric motor giving the capacity to produce 25 shirts a day, very economical Embroidery machine Everything is on computer and internet use and new technologies Expansion of the size of exposure Export of wood quanlite industrial Financial messaging, a procedure which consists in sending a message electronically to the beneiciary of funds transferred For home delivery to the purchase of any product, according to customer request Freight customers Hiring a trailer truck to transport food products of expatriate importers, or accompanying an official to the destination Home delivery Home delivery and reduction in the purchase of products Home delivery of orders of clients Home delivery of products In distribution: bringing products out of reach of all; sale of sugar cane processing without gross Innovative distribution Introduction billing scanner Introduction of a control department for raw materials coming from abroad Introduction of a lifting device capable of raising 75 tonnes of wood Introduction of a machine to lift products (motor) Introduction of a new automatic metal alloying machine Introduction of accounting software Introduction of an embroidery machine Introduction of electrically-operated planing machines Introduction of embroidery machine Introduction of higher-performance machines Introduction of machines for the manufacture of leather shoes Introduction of new materials for finishing furniture Introduction of planes Introduction of takeaway system Introduction of the computer system in the processing of accounting data Introduction to computer and fixed mobile reception rooms- Introdution of a welding machine Introdution of electronic of group It is the use of panels in the case of a power cut then all the room prices are negotiable Itntroduction computer at the reception Machine grinder for cassava Making clothes especially embroidery is innovative because of the modernization Making wine called takengo wisky Making wine in bottles in large format and the purchase of vehicles for distribution Manufacture of leather armchairs Manufacture of metal gates Method of manufacturing parts in metal compared with the old method of manufacturing them in wood Mounting of posters Navy brand 45 tonnes car crane. heavy machinery used for loading and unloading containers from the port to the warehouse hence its capacity is 100 co New machine production Nightclub and restaurant Our poducts are updated according to customer demand, electricity on a permanent basis Own vehicle for distribution, marketing system is computerized, the laboratory is computerized Paravant customers came to buy the factory with their own transport and now they bring the system home delivery Placing tiles on wall façades in a uniform way to embellish outside walls Preservation warehouse Printing with high-performance software, high-dimensional and high-definition Programming minutes in each machine for all internet use Purchase of a machine to grind corn in large quantities Purchase of a new high-performance professional screen printing machine Purchase of a professional machine capable of manufacturing thousands of tablets a day Purchase of a season ticket from home Purchase of an electric saw Purchase of bags for storage prior to sale to local retailers in boma which helps to cut transport costs Purchase of cake mould Purchase of new machines for maintenance and computing Purchase of new sawmilling machinery Quality control Radio and in partnership with other organizations for the distribution of their information Remote reservation by internet and computer system in all rooms Remote room booking Repair and entrertien gear after sale Robotics Sale of clothing in exchange for foodstuffs in surrounding villages which previously happened on site. Sale of computer software Sale of detail is a wholesale eg in a dozen, dozen Sawmilling with a new machine and automatic plane Security training by an internal service, it is sometimes carried out by the coordinator (equivalent of manager) who handles administrative and financ Selling on credit clothes costing more than $200, payment is made in instalments over a period which must not exceed 5 weeks Service payment and catering wash Serviur of home delivery for some customers Technical drawing, choice of appropriate materials, adjustment and soldering Technical home delivery by agents and making wire with machines The accounting system The acquisition of two elevators carts and door contenaire The circulation of vehicles for livresion goods wholesalers The client is free to take the products in the section and back in the shop for billing with a bar code detector The company used a truck to deliver these products to wholesalers The customer pays the money to the cashier and we recorded this in the machine and the cashier establish his withdrawal order allowing him to withdraw The dough plate which has a device called a breaker that takes the concentrated dough and forms loaves with a circular movement. waste is recovered by The establishment uses a goods vehicle to deliver these products to wholesalers The introduction of a machine overcasting, buttonhole and an embroidery The introduction of embroidery machines The introduction of music gear The lady clothing embroidery and overcast The machine to heat and process products The main procedure by questionnaire The manner of delivery of merchandise to customers is now faster that at paravant so that customers are very happy The method of manufacturing gates The new machines for woodworking The purchase of a computer and an internet connection has enabled the company to improve the quality of work by transmitting the company's financial r The sale of confectionery products This is just the binding This is to show workers how is manufacturing all kinds of tongues Training in the technique of manipulating the alarm and radio motorolas Use of a disk to cut metals instead of a sawing blade Use of computers Use of the hands of new works such as new machinery, introduction of new software Using the wifi connection Utoisation mechanical shears for cutting sheet metal for the manufacture of metal doors View that the world is modernized we introduced the method of manufacturing upper class cercueilles We increased the thickness and reduced spaces between metal We introduced how to adjust metal objects with manual machine Welcome buyer shipping on orders When customers buy their tickets, their movement is supported by the company When customers present their requisitions at the warehouse, all the data and prices are displayed directly on the computer screen in record time, whic Wholesale per order Working with its own equipment and supplies furniture to clients after paying the bill at home Year the most important innovative process was introduced Year the most important innovative process was introduced Year the most important innovative process was introduced Year the most important innovative process was introduced Year the most important innovative process was introduced In which year did this establishment introduce this most important innovative process? 153 232 -9 dk 2008 2009 2010 2011 2012 2013 Sysmiss How the innovative process is different from the most similar process How the innovative process is different from the most similar process How the innovative process is different from the most similar process How the innovative process is different from the most similar process How the innovative process is different from the most similar process Please describe in detail how the innovative process is different from the most similar process, if any, that is or was used by this establishment 133 A hand plane an instrument used to shape a board by an individual rapidly at least 1 m3 a day A plastic basket made available to two servers to carry skol products to meet customer demand for chilled drinks in the bar A sawmilling machine to improve the shape of furniture Automation of metal alloying which was done manually Automation of previously manual management system Automation without prevention of the circual bottle support with products which caused several cases of injuries to employees during working hours Before billing was done manually Before cutting plates was done using a hand tool Before he used manual machines, now everything is robotic Before it uses the current elettric but now it is the current group Before planing was done manually Before securicore did not use the electric alarm system as well as police dogs Before the accounting system was manual Before the company did not sell the software Before the company had no preservation warehouse Before the computerized billing system did not exist Before the computers they were manual Before the establishment did not export timber Before the establishment only supplied products on site, now offers home delivery Before the move was supported by the customer - even Before the work was done by hand and now they have a machine that has replaced the manual work Before we used simple machines Before, cliets did not eat on site Before, we repaired the shoes by hand with a needle shoemaker, now we have machines for manufacturing Better conservation products adapted to international standards Better quality in the manufacture of furniture Billing was front manual, mauis is now electronic By the method of home delivery that did not exist before Chainsaw or motor saw consumes a lot of fuel Change from manual systems to computerised or automated systems Computer is faster compared to typescript Computer system for work, landlines in the rooms and connection with reception Computerisation of cash desk and invoicing, previously done manually Contemplating the river from beside the enclosure, breathing in the freshness that comes from the aeration, touching the water with your hand in recor Control department for finished products before consumption Culture of cane and 300 acres of fields in relation to making soft drinks Customers used to have to make their own arrangements for eating, washing clothes, but now the hotel handles this Delays in calculating prices using a calculator when customers present their requisitions at the warehouse causes delivery logjams for customers Delivery of bread with a wagon Documents were stored in paper format, product transportation and laboratory generator training Electronic treatment differs from previous treatments (manual) may appoint a shortfall Embroidery and overcast to clothes lady Factory delivery For use only excel calculation company Hiring a driver to drive a rav4 mark jeep for importers up to the place of residence in kinshasa Hotel single other services In detail, it goes well but basically the windposts needs less system union 2 to 3 for the invoice Increase in establishing the not operating at wifi connexuion Increased production and speed Increased quality of raw materials to obtain a long-lasting mattress Increased sales and profitability, customers propose other business to the company Increases that nothing is happening before Increases the speed of wood classification after processing Introduction of cake moulds different from the moulds used for the preparation of ordinary bread It differs in that it has been successful and has advanced the business It is true that the proceeds generated were significant, but customers want credit terms above all for clothes since customer income levels vary consi Let someone rest and not travel because of road weariness Machine-grinding cassava is quicker and produces a good quality product Manual adjustment replaced by grinder Manufacturing visibility and all the finished products for sale More profitable for the formula New machine for cutting leather, the model and design catalogue Optimal and improved quality of objects for printing Overcasting machine with slow electric motor, ten shirts a day, requires too much thread. Paper use large Previously it was unthinkable for the coordinator to handle training and assess new recruits before allocating them to the various sites Previously the beneficiary had to go in person to soficom's offices to have confirmation about the withdrawal of funds Previously there was no home delivery Previously we used a hand plane, we now use an automatic machine Previously you had to buy one at the station Previously, the company's financial report and all work documents were produced manually, but today thanks to the computer and internet connection the Previously, when customers purchased large volumes they had to organise their own transport, but now this is handled by the company Product takengo whiskey differs from other products as it has many elements that people preferred compared to other Purchase of bags for storage prior to sale to local retailers in boma which helps to cut transport costs while the purchase of bags for for storage fr Quality improvement Rapidity in planing timber Rooms had to be booked physically at the hotel Single room Slow production caused by amateur machines Speed in wood planing and a cleaner presentation of the work The capacity of machines, thousands of litres of cream The computerized accounting system gives much accuracy as manual says The containers cleared through customs by ceta sprl were transported to the customer's warehouse with the cost being borne by the customer The difference is due to the fact that these new machines are more modern and higher-performing than the previous The difference is in terms of quality, speed The difference is that now i use metal instead of wood The disk is large and can cut large metal items whereas the saw could only handle small metal items The electric oven with circuit breaker is very economical in quality, by contrast the artisanal oven is less economical because every time you have t The embroidery machine differs from the sewing machine The establishment did not use a goods vehicle to deliver these products previously The establishment did not use a truck for delivery of its products before The freight was supported by customers themselves The innovative process differs because it facilitates the establishment to have an effective control over the entry and exit of products The manufacture tear is different from other products because they use current measures of precision and requires a lot of calculations The most similar process in which the biller's books at the same time cashier and a slow process heavier The new equipment speeds up manufacturing time The new machine has more speed and quality compared to the old machine The new machine is of good quality and perform the promiere The new machines are capable of lifting heavier loads than before The new process, there are agents on site The panels have replaced the generator which helps to make savings and room prices are negotiable (20-10%) The prices are not printed on products, the scanner that indicates The professional machine ensures speed and quality The purchase, the customer was carrying himself, but now the company supports The speed and cleanliness of work The technical performance and efficiency of the machine, which has a multifunctional system that at the same time shapes the loaves There devices that were not used in mbuji-mayi due to lack of power. they are used ______here are increasing the speed in work There was no home delivery There was no reduction before These new processes automate the annual fast of profitability They used machines before but they bought new higher-performance machinery to increase production and quality This is to monitor daily sales This method differs in that there is used a machine for the manufacture This method is very costly and requires plusieure atelies for manufacturing This method is very expensive and requires several materials This new machine is quicker and facilitates the production of large quantities of corn This process automates the service within the company by a computerized management control very effective This process differs form the others because it enables buildings to continue to look good for several years without painting expenses This process differs from the most similar process as it provides important benefits and it is fashionable This process differs from the one that was used because it allows the company to make home delivery This process differs from the other most similar because it facilitates an automatic and effective control over the other, which let in more minutes o This process differs from the similar method because it provides a flexible and rapid product flow This process differs in that these new machines are designed to cut out the croissants and make the cream that will be put in the pastries This production differs from others because it requires a higher cost and the brand is much preferred Timeliness of work To facilitate the radio to collect funds To make a reservation or pay it required the physical presence Today they are able to embroider shirts, finish them and place special buttons Unloading of containers by warehouse workers, with the help of an elevator equippëd with a steel cable the container will be unloaded then emptied, Very slow delivery of goods by small vehicles peek-up Was doing before the client only for the transport of We have switched from analog to digital. everything is computerized Whereas a primus stove is also used to prepare dishes but requires extreme care which makes it too expensive to use The process is completely new, there is no similar process The process is completely new, there is no similar process The process is completely new, there is no similar process The process is completely new, there is no similar process The process is completely new, there is no similar process Please describe in detail how the innovative process is different from the most similar process, if any, that is or was used by this establishment. The process is completely new, there is no similar process 20 365 -7 The process is completely new, there is no similar process Sysmiss The most important innovative process: Automate manual processes? The most important innovative process: Automate manual processes? The most important innovative process: Automate manual processes? The most important innovative process: Automate manual processes? The most important innovative process: Automate manual processes? Does the most important innovative process Automate manual processes, partially or fully? 153 232 -9 dk 1 Yes 2 No Sysmiss The most important innovative process: Adapt a technology used by firm? The most important innovative process: Adapt a technology used by firm? The most important innovative process: Adapt a technology used by firm? The most important innovative process: Adapt a technology used by firm? The most important innovative process: Adapt a technology used by firm? Does the most important innovative process Adapt a technology or method previously used by this establishment? 153 232 -9 dk 1 Yes 2 No Sysmiss The most important innovative process: Introduce a new technology or method? The most important innovative process: Introduce a new technology or method? The most important innovative process: Introduce a new technology or method? The most important innovative process: Introduce a new technology or method? The most important innovative process: Introduce a new technology or method? Does the most important innovative process Introduce a new technology or method? 153 232 -9 dk 1 Yes 2 No Sysmiss The most important innovative process: Use efficient tech. already used by firm The most important innovative process: Use efficient tech. already used by firm The most important innovative process: Use efficient tech. already used by firm The most important innovative process: Use efficient tech. already used by firm The most important innovative process: Use efficient tech. already used by firm Does the most important innovative process: Use a more efficient technology or method already used by this establishment 153 232 -9 dk 1 Yes 2 No Sysmiss Most imp. inno. process associated with an inno.product introduced by firm? Most imp. inno. process associated with an inno.product introduced by firm? Most imp. inno. process associated with an inno.product introduced by firm? Most imp. inno. process associated with an inno.product introduced by firm? Most imp. inno. process associated with an inno.product introduced by firm? Is the most important innovative process associated with an innovative product or service introduced by this establishment? 153 232 -9 dk 1 Yes 2 No Sysmiss Introduced the most imp. inno. pro.: To increase quality of products/services Introduced the most imp. inno. pro.: To increase quality of products/services Introduced the most imp. inno. pro.: To increase quality of products/services Introduced the most imp. inno. pro.: To increase quality of products/services Introduced the most imp. inno. pro.: To increase quality of products/services Do any of the following describe why this establishment introduced the most important innovative process? To increase the quality of products or services 153 232 -9 dk 1 Yes 2 No Sysmiss Introduced the most imp. inno. pro.: To increase total prod./amount of services Introduced the most imp. inno. pro.: To increase total prod./amount of services Introduced the most imp. inno. pro.: To increase total prod./amount of services Introduced the most imp. inno. pro.: To increase total prod./amount of services Introduced the most imp. inno. pro.: To increase total prod./amount of services Do any of the following describe why this establishment introduced the most important innovative process? To increase the total production or amount of services offered 153 232 -9 dk 1 Yes 2 No Sysmiss Introduced the most imp. inno. pro.: To increase flexibility of prod./service Introduced the most imp. inno. pro.: To increase flexibility of prod./service Introduced the most imp. inno. pro.: To increase flexibility of prod./service Introduced the most imp. inno. pro.: To increase flexibility of prod./service Introduced the most imp. inno. pro.: To increase flexibility of prod./service Do any of the following describe why this establishment introduced the most important innovative process? To increase the flexibility of production or offering service 153 232 -9 dk 1 Yes 2 No Sysmiss Introduced the most imp. inno. pro.: To increase speed of production/ service Introduced the most imp. inno. pro.: To increase speed of production/ service Introduced the most imp. inno. pro.: To increase speed of production/ service Introduced the most imp. inno. pro.: To increase speed of production/ service Introduced the most imp. inno. pro.: To increase speed of production/ service Do any of the following describe why this establishment introduced the most important innovative process? To increase the speed of production or offering service 153 232 -9 dk 1 Yes 2 No Sysmiss Introduced the most imp. inno. pro.: To increase speed of delivery to customer Introduced the most imp. inno. pro.: To increase speed of delivery to customer Introduced the most imp. inno. pro.: To increase speed of delivery to customer Introduced the most imp. inno. pro.: To increase speed of delivery to customer Introduced the most imp. inno. pro.: To increase speed of delivery to customer Do any of the following describe why this establishment introduced the most important innovative process? To increase the speed of delivery to the customer 153 232 -9 dk 1 Yes 2 No Sysmiss Introduced the most imp. inno. pro.: To decrease the cost of production/service Introduced the most imp. inno. pro.: To decrease the cost of production/service Introduced the most imp. inno. pro.: To decrease the cost of production/service Introduced the most imp. inno. pro.: To decrease the cost of production/service Introduced the most imp. inno. pro.: To decrease the cost of production/service Do any of the following describe why this establishment introduced the most important innovative process? To decrease the cost of production or offering service 153 232 -9 dk 1 Yes 2 No Sysmiss Introduced the most imp. inno. pro.: To reduce waste or errors Introduced the most imp. inno. pro.: To reduce waste or errors Introduced the most imp. inno. pro.: To reduce waste or errors Introduced the most imp. inno. pro.: To reduce waste or errors Introduced the most imp. inno. pro.: To reduce waste or errors Do any of the following describe why this establishment introduced the most important innovative process? To reduce waste or errors (defect rate or rejection rate ) 153 232 -9 dk 1 Yes 2 No Sysmiss Introduced the most imp. inno. pro.: To comply with regulations or standards Introduced the most imp. inno. pro.: To comply with regulations or standards Introduced the most imp. inno. pro.: To comply with regulations or standards Introduced the most imp. inno. pro.: To comply with regulations or standards Introduced the most imp. inno. pro.: To comply with regulations or standards Do any of the following describe why this establishment introduced the most important innovative process? To comply with regulations or standards (e.g. safety or environmental regulations) 153 232 -9 dk 1 Yes 2 No Sysmiss When the most imp. inno. process was introduced: New to the local market When the most imp. inno. process was introduced: New to the local market When the most imp. inno. process was introduced: New to the local market When the most imp. inno. process was introduced: New to the local market When the most imp. inno. process was introduced: New to the local market When the most important innovative process was introduced in this establishment, was it New to the local market 153 232 -9 dk 1 Yes 2 No Sysmiss When the most imp. inno. process was introduced: New to the national market When the most imp. inno. process was introduced: New to the national market When the most imp. inno. process was introduced: New to the national market When the most imp. inno. process was introduced: New to the national market When the most imp. inno. process was introduced: New to the national market When the most important innovative process was introduced in this establishment, was it New to the national market 153 232 -9 dk 1 Yes 2 No Sysmiss When the most imp. inno. process was introduced: New to the international market When the most imp. inno. process was introduced: New to the international market When the most imp. inno. process was introduced: New to the international market When the most imp. inno. process was introduced: New to the international market When the most imp. inno. process was introduced: New to the international market When the most important innovative process was introduced in this establishment, was it New to the international market 153 232 -9 dk 1 Yes 2 No Sysmiss How did firm develop the idea for this most important innovative process? How did firm develop the idea for this most important innovative process? How did firm develop the idea for this most important innovative process? How did firm develop the idea for this most important innovative process? How did firm develop the idea for this most important innovative process? How did this establishment develop the idea for this most important innovative process? 153 232 1 By adapting a product or service already sold by another firm 2 By reproducing a product or service already sold by another firm 3 This establishment originated this innovative product or service Sysmiss Was the most important innovative process developed entirely by firm? Was the most important innovative process developed entirely by firm? Was the most important innovative process developed entirely by firm? Was the most important innovative process developed entirely by firm? Was the most important innovative process developed entirely by firm? Was the most important innovative process developed entirely by this establishment? 153 232 -9 dk 1 Yes 2 No Sysmiss Was the most important innovative process developed entirely by another firm? Was the most important innovative process developed entirely by another firm? Was the most important innovative process developed entirely by another firm? Was the most important innovative process developed entirely by another firm? Was the most important innovative process developed entirely by another firm? Was the most important innovative process developed entirely by another firm (e.g. headquarter, sister company or any other firm within your company or independent from your company)? 43 342 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Domestic firms or a domestic-owned parent firm Developed in cooperation with: Domestic firms or a domestic-owned parent firm Developed in cooperation with: Domestic firms or a domestic-owned parent firm Developed in cooperation with: Domestic firms or a domestic-owned parent firm Developed in cooperation with: Domestic firms or a domestic-owned parent firm Was the most important innovative process developed in cooperation with any of the following? 15 370 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Foreign firms or a foreign-owned parent firm Developed in cooperation with: Foreign firms or a foreign-owned parent firm Developed in cooperation with: Foreign firms or a foreign-owned parent firm Developed in cooperation with: Foreign firms or a foreign-owned parent firm Developed in cooperation with: Foreign firms or a foreign-owned parent firm Was the most important innovative process developed in cooperation with any of the following? 15 370 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Domestic academic or research institutions Developed in cooperation with: Domestic academic or research institutions Developed in cooperation with: Domestic academic or research institutions Developed in cooperation with: Domestic academic or research institutions Developed in cooperation with: Domestic academic or research institutions Was the most important innovative process developed in cooperation with any of the following? 15 370 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Foreign academic or research institutions Developed in cooperation with: Foreign academic or research institutions Developed in cooperation with: Foreign academic or research institutions Developed in cooperation with: Foreign academic or research institutions Developed in cooperation with: Foreign academic or research institutions Was the most important innovative process developed in cooperation with any of the following? 15 370 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Private consulting company or individuals Developed in cooperation with: Private consulting company or individuals Developed in cooperation with: Private consulting company or individuals Developed in cooperation with: Private consulting company or individuals Developed in cooperation with: Private consulting company or individuals Was the most important innovative process developed in cooperation with any of the following? 15 370 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Government Developed in cooperation with: Government Developed in cooperation with: Government Developed in cooperation with: Government Developed in cooperation with: Government Was the most important innovative process developed in cooperation with any of the following? 15 370 -9 dk 1 Yes 2 No Sysmiss Employees hired specifically for developing the most imp. innovative process? Employees hired specifically for developing the most imp. innovative process? Employees hired specifically for developing the most imp. innovative process? Employees hired specifically for developing the most imp. innovative process? Employees hired specifically for developing the most imp. innovative process? Were employees hired specifically for the purpose of developing the most important innovative process? 152 233 -9 dk 1 Yes 2 No Sysmiss With introduction of innovative processes: The number of skilled workers? With introduction of innovative processes: The number of skilled workers? With introduction of innovative processes: The number of skilled workers? With introduction of innovative processes: The number of skilled workers? With introduction of innovative processes: The number of skilled workers? From fiscal year 2010 thru 2012, as a consequence of introducing any innovative processes, did the number of skilled workers employed by the establishment increase, decrease or remain the same? 152 233 -9 dk -7 na 1 Yes 2 No 3 Sysmiss With introduction of innovative processes: The number of unskilled workers? With introduction of innovative processes: The number of unskilled workers? With introduction of innovative processes: The number of unskilled workers? With introduction of innovative processes: The number of unskilled workers? With introduction of innovative processes: The number of unskilled workers? From fiscal year 2010 thru 2012, as a consequence of introducing any innovative processes, did the number of unskilled workers employed by the establishment increase, decrease or remain the same? 152 233 -9 dk -7 na 1 Increased 2 Decreased 3 Remain the same Sysmiss Number of employees reporting directly to Top Manager in fiscal year 2012 Number of employees reporting directly to Top Manager in fiscal year 2012 Number of employees reporting directly to Top Manager in fiscal year 2012 Number of employees reporting directly to Top Manager in fiscal year 2012 Number of employees reporting directly to Top Manager in fiscal year 2012 I would now like to ask you some questions related to innovation in organization or management. Please note that these changes in organization or management do not necessarily need to be related to other innovations, such as product or process innovations. All questions are about the situation in fiscal years 2010 and 2012. In fiscal year 2012, how many employees reported directly to the Top Manager of this establishment? (An employee who reports directly implies the employee meets with the Top Manager on a regular basis (middle manager)). 113 272 -9 dk 1 2 3 4 5 6 7 8 10 20 25 50 Sysmiss Number of employees reporting directly to Top Manager in fiscal year 2010 Number of employees reporting directly to Top Manager in fiscal year 2010 Number of employees reporting directly to Top Manager in fiscal year 2010 Number of employees reporting directly to Top Manager in fiscal year 2010 Number of employees reporting directly to Top Manager in fiscal year 2010 In fiscal year 2010, how many employees reported directly to the Top Manager of this establishment? 113 272 -9 dk -7 na 1 2 3 4 5 6 7 8 10 15 20 25 50 Sysmiss Number of layers of direct reporting in fiscal year 2012 Number of layers of direct reporting in fiscal year 2012 Number of layers of direct reporting in fiscal year 2012 Number of layers of direct reporting in fiscal year 2012 Number of layers of direct reporting in fiscal year 2012 In fiscal year 2012, how many layers of direct reporting were there in this establishment from the Top Manager down to the lowest-level of employee? 113 272 -9 dk -7 na 1 2 3 4 5 6 8 9 25 Sysmiss Number of layers of direct reporting in fiscal year 2010 Number of layers of direct reporting in fiscal year 2010 Number of layers of direct reporting in fiscal year 2010 Number of layers of direct reporting in fiscal year 2010 Number of layers of direct reporting in fiscal year 2010 In fiscal year 2010, how many layers of direct reporting were there in this establishment from the Top Manager down to the lowest-level of employee? 113 272 -9 dk -7 1 2 3 4 5 6 8 9 25 Sysmiss Changes in its structure: Create a new unit or department Changes in its structure: Create a new unit or department Changes in its structure: Create a new unit or department Changes in its structure: Create a new unit or department Changes in its structure: Create a new unit or department From fiscal year 2010 thru 2012, did the establishment make any changes in its organizational structure in any of the following ways: Create a new unit or department 113 272 -9 dk -7 na 1 Yes 2 No Sysmiss Changes in its structure: Dissolve any units or department Changes in its structure: Dissolve any units or department Changes in its structure: Dissolve any units or department Changes in its structure: Dissolve any units or department Changes in its structure: Dissolve any units or department From fiscal year 2010 thru 2012, did the establishment make any changes in its organizational structure in any of the following ways: Dissolve any units or department 113 272 -9 dk -7 na 1 Yes 2 No Sysmiss Changes in its structure: Merge any units or department Changes in its structure: Merge any units or department Changes in its structure: Merge any units or department Changes in its structure: Merge any units or department Changes in its structure: Merge any units or department From fiscal year 2010 thru 2012, did the establishment make any changes in its organizational structure in any of the following ways: Merge any units or department 113 272 -9 dk -7 na 1 Yes 2 No Sysmiss Contracted other firms to perform any activities previously done in-house? Contracted other firms to perform any activities previously done in-house? Contracted other firms to perform any activities previously done in-house? Contracted other firms to perform any activities previously done in-house? Contracted other firms to perform any activities previously done in-house? From fiscal year 2010 thru 2012, did this establishment contract other firms to perform any activities previously done in-house (outsourcing)? 113 272 -9 dk 1 Yes 2 No Sysmiss Started doing in-house any activities previously contracted to other firms? Started doing in-house any activities previously contracted to other firms? Started doing in-house any activities previously contracted to other firms? Started doing in-house any activities previously contracted to other firms? Started doing in-house any activities previously contracted to other firms? From fiscal year 2010 thru 2012, did this establishment start doing in-house any activities previously contracted to other firms (insourcing)? 113 272 -9 dk 1 Yes 2 No Sysmiss Introduce any change in the method of hiring employees? Introduce any change in the method of hiring employees? Introduce any change in the method of hiring employees? Introduce any change in the method of hiring employees? Introduce any change in the method of hiring employees? From fiscal year 2010 thru 2012, did this establishment introduce any change in the method of hiring employees, excluding managerial and supervisory staff? 113 272 -9 dk 1 Yes 2 No Sysmiss Introduce any change in the method of hiring managerial and supervisory staff? Introduce any change in the method of hiring managerial and supervisory staff? Introduce any change in the method of hiring managerial and supervisory staff? Introduce any change in the method of hiring managerial and supervisory staff? Introduce any change in the method of hiring managerial and supervisory staff? From fiscal year 2010 thru 2012, did this establishment introduce any change in the method of hiring managerial and supervisory staff? 113 272 -9 dk 1 Yes 2 No Sysmiss Manager(s) learn about management practices from: Suppliers or customers Manager(s) learn about management practices from: Suppliers or customers Manager(s) learn about management practices from: Suppliers or customers Manager(s) learn about management practices from: Suppliers or customers Manager(s) learn about management practices from: Suppliers or customers From fiscal year 2010 thru 2012, did the manager(s) at this establishment learn about management practices from Suppliers or customers 113 272 -9 dk 1 Yes 2 No Sysmiss Manager(s) learn about management practices from: Trade associations or workshop Manager(s) learn about management practices from: Trade associations or workshop Manager(s) learn about management practices from: Trade associations or workshop Manager(s) learn about management practices from: Trade associations or workshop Manager(s) learn about management practices from: Trade associations or workshop From fiscal year 2010 thru 2012, did the manager(s) at this establishment learn about management practices from Trade associations or workshops 113 272 -9 dk 1 Yes 2 No Sysmiss Manager(s) learn about management practices from: New employees Manager(s) learn about management practices from: New employees Manager(s) learn about management practices from: New employees Manager(s) learn about management practices from: New employees Manager(s) learn about management practices from: New employees From fiscal year 2010 thru 2012, did the manager(s) at this establishment learn about management practices from New employees 113 272 -9 dk 1 Yes 2 No Sysmiss Manager(s) learn about management practices from: Competitors Manager(s) learn about management practices from: Competitors Manager(s) learn about management practices from: Competitors Manager(s) learn about management practices from: Competitors Manager(s) learn about management practices from: Competitors From fiscal year 2010 thru 2012, did the manager(s) at this establishment learn about management practices from Competitors 113 272 -9 dk 1 Yes 2 No Sysmiss Manager(s) learn about management practices from: Consultants Manager(s) learn about management practices from: Consultants Manager(s) learn about management practices from: Consultants Manager(s) learn about management practices from: Consultants Manager(s) learn about management practices from: Consultants From fiscal year 2010 thru 2012, did the manager(s) at this establishment learn about management practices from Consultants 113 272 -9 dk 1 Yes 2 No Sysmiss Year 2012: Best describes when a problem arose in the production process Year 2012: Best describes when a problem arose in the production process Year 2012: Best describes when a problem arose in the production process Year 2012: Best describes when a problem arose in the production process Year 2012: Best describes when a problem arose in the production process The next questions are about changes in management practices In fiscal year 2012 what best describes what happened at this establishment when a problem arose in the production process, such as a quality defect or machinery or equipment break-downs? 113 272 -9 dk 1 Problem was fixed but no further actions were taken 2 Problem was fixed and actions were taken in order to ensure that it didn't happen again 3 No action was taken 4 There were no production process problems Sysmiss Year 2010: Best describes when a problem arose in the production process Year 2010: Best describes when a problem arose in the production process Year 2010: Best describes when a problem arose in the production process Year 2010: Best describes when a problem arose in the production process Year 2010: Best describes when a problem arose in the production process In fiscal year 2010 what best describes what happened at this establishment when a problem arose in the production process, such as a quality defect or machinery or equipment break-downs? 113 272 -9 dk -7 1 Problem was fixed but no further actions were taken 2 Problem was fixed and actions were taken in order to ensure that it didn't happen again 3 No action was taken 4 There were no production process problems Sysmiss Year 2012, were key performance indicators monitored at firm? Year 2012, were key performance indicators monitored at firm? Year 2012, were key performance indicators monitored at firm? Year 2012, were key performance indicators monitored at firm? Year 2012, were key performance indicators monitored at firm? In fiscal year 2012, were key performance indicators monitored at this establishment? Examples of performance indicators are metrics on production, cost, waste, quality, inventory, energy, absenteeism and on-time delivery. 113 272 -9 dk 1 Yes 2 No Sysmiss Year 2012, how many key performance indicators were monitored at firm? Year 2012, how many key performance indicators were monitored at firm? Year 2012, how many key performance indicators were monitored at firm? Year 2012, how many key performance indicators were monitored at firm? Year 2012, how many key performance indicators were monitored at firm? In fiscal year 2012, how many key performance indicators were monitored at this establishment? 52 333 -9 dk 1 1-2 key performance indicators 2 3-9 performance indicators 3 10 or more performance indicators Sysmiss Year 2012, how frequently key performance indicators were reviewed by managers? Year 2012, how frequently key performance indicators were reviewed by managers? Year 2012, how frequently key performance indicators were reviewed by managers? Year 2012, how frequently key performance indicators were reviewed by managers? Year 2012, how frequently key performance indicators were reviewed by managers? In fiscal year 2012, how frequently were the key performance indicators reviewed by managers at this establishment? 52 333 -9 dk 1 Yearly 2 Semiannually or Quarterly 3 Monthly 4 Weekly or more frequently 5 Never Sysmiss Year 2010, were key performance indicators monitored at firm? Year 2010, were key performance indicators monitored at firm? Year 2010, were key performance indicators monitored at firm? Year 2010, were key performance indicators monitored at firm? Year 2010, were key performance indicators monitored at firm? In fiscal year 2010, were key performance indicators monitored at this establishment? 113 272 -9 dk -7 na 1 Yes 2 No Sysmiss Year 2010, how many key performance indicators were monitored at firm? Year 2010, how many key performance indicators were monitored at firm? Year 2010, how many key performance indicators were monitored at firm? Year 2010, how many key performance indicators were monitored at firm? Year 2010, how many key performance indicators were monitored at firm? In fiscal year 2010, how many key performance indicators were monitored at this establishment? 45 340 -9 dk 1 1-2 key performance indicators 2 3-9 performance indicators 3 10 or more performance indicators Sysmiss Year 2010, how frequently key performance indicators were reviewed by managers? Year 2010, how frequently key performance indicators were reviewed by managers? Year 2010, how frequently key performance indicators were reviewed by managers? Year 2010, how frequently key performance indicators were reviewed by managers? Year 2010, how frequently key performance indicators were reviewed by managers? In fiscal year 2010, how frequently were the key performance indicators reviewed by managers at this establishment? 45 340 -9 dk 1 Yearly 2 Semiannually or Quarterly 3 Monthly 4 Weekly or more frequently 5 Never Sysmiss Year 2012, best describes the time frame of production/sales targets at firm? Year 2012, best describes the time frame of production/sales targets at firm? Year 2012, best describes the time frame of production/sales targets at firm? Year 2012, best describes the time frame of production/sales targets at firm? Year 2012, best describes the time frame of production/sales targets at firm? In fiscal year 2012, what best describes the time frame of production/sales targets at this establishment? (Production targets may include desired amounts of production, quality, efficiency, waste reduction, and on-time delivery). 113 272 -9 dk 1 Main focus was on short-term 2 Main focus was on long-term 3 Combination of short-term and long-term 4 No production target Sysmiss Year 2012, did firm have any performance bonus for employees or managers? Year 2012, did firm have any performance bonus for employees or managers? Year 2012, did firm have any performance bonus for employees or managers? Year 2012, did firm have any performance bonus for employees or managers? Year 2012, did firm have any performance bonus for employees or managers? In fiscal year 2012, did this establishment have any performance bonus for employees or managers? 113 272 -9 dk 1 Yes 2 No Sysmiss What were these performance bonuses usually based on? What were these performance bonuses usually based on? What were these performance bonuses usually based on? What were these performance bonuses usually based on? What were these performance bonuses usually based on? What were these performance bonuses usually based on? 41 344 -9 dk 1 Production targets 2 Criteria other than production targets Sysmiss Year 2010, best describes the time frame of production/sales targets at firm? Year 2010, best describes the time frame of production/sales targets at firm? Year 2010, best describes the time frame of production/sales targets at firm? Year 2010, best describes the time frame of production/sales targets at firm? Year 2010, best describes the time frame of production/sales targets at firm? In fiscal year 2010, what best describes the time frame of production/sales targets at this establishment? 113 272 -9 dk -7 1 Main focus was on short-term 2 Main focus was on long-term 3 Combination of short-term and long-term 4 No production target Sysmiss Year 2010, had any performance bonus for employees or managers? Year 2010, had any performance bonus for employees or managers? Year 2010, had any performance bonus for employees or managers? Year 2010, had any performance bonus for employees or managers? Year 2010, had any performance bonus for employees or managers? In fiscal year 2010, did this establishment have any performance bonus for employees or managers? 113 272 -9 dk -7 1 Yes 2 No Sysmiss What were these performance bonuses usually based on? What were these performance bonuses usually based on? What were these performance bonuses usually based on? What were these performance bonuses usually based on? What were these performance bonuses usually based on? What were these performance bonuses usually based on? 28 357 -9 dk 1 Production targets 2 Criteria other than production targets Sysmiss Introduced/Significantly changed: Packaging Introduced/Significantly changed: Packaging Introduced/Significantly changed: Packaging Introduced/Significantly changed: Packaging Introduced/Significantly changed: Packaging I would now like to ask some questions related to any innovative marketing methods. From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Packaging 385 -9 dk -7 na 1 Yes 2 No Introduced/Significantly changed: Branding, logo, name, or trademark Introduced/Significantly changed: Branding, logo, name, or trademark Introduced/Significantly changed: Branding, logo, name, or trademark Introduced/Significantly changed: Branding, logo, name, or trademark Introduced/Significantly changed: Branding, logo, name, or trademark From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Branding, logo, name, or trademark 385 -9 dk -7 na 1 Yes 2 No Introduced/Significantly changed: Products’ appearance Introduced/Significantly changed: Products’ appearance Introduced/Significantly changed: Products’ appearance Introduced/Significantly changed: Products’ appearance Introduced/Significantly changed: Products’ appearance From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Products' appearance, excluding packaging or branding 385 -9 dk -7 na 1 Yes 2 No Introduced/Significantly changed: Advertising methods Introduced/Significantly changed: Advertising methods Introduced/Significantly changed: Advertising methods Introduced/Significantly changed: Advertising methods Introduced/Significantly changed: Advertising methods From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Advertising methods 385 -9 dk -7 na 1 Yes 2 No Introduced/Significantly changed: Promotion of the product or service Introduced/Significantly changed: Promotion of the product or service Introduced/Significantly changed: Promotion of the product or service Introduced/Significantly changed: Promotion of the product or service Introduced/Significantly changed: Promotion of the product or service From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Promotion of the product or service 385 -9 dk -7 na 1 Yes 2 No Introduced/Significantly changed: Sales channels or sales points Introduced/Significantly changed: Sales channels or sales points Introduced/Significantly changed: Sales channels or sales points Introduced/Significantly changed: Sales channels or sales points Introduced/Significantly changed: Sales channels or sales points From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Sales channels or sales points 385 -9 dk -7 na 1 Yes 2 No Introduced/Significantly changed: Discount schemes Introduced/Significantly changed: Discount schemes Introduced/Significantly changed: Discount schemes Introduced/Significantly changed: Discount schemes Introduced/Significantly changed: Discount schemes From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Discount schemes 385 -9 dk -7 na 1 Yes 2 No Introduced/Significantly changed: Pricing strategies, excluding discount schemes Introduced/Significantly changed: Pricing strategies, excluding discount schemes Introduced/Significantly changed: Pricing strategies, excluding discount schemes Introduced/Significantly changed: Pricing strategies, excluding discount schemes Introduced/Significantly changed: Pricing strategies, excluding discount schemes From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Pricing strategies, excluding discount schemes 385 -9 dk -7 na 1 Yes 2 No Introduced/Significantly changed: Payment schemes Introduced/Significantly changed: Payment schemes Introduced/Significantly changed: Payment schemes Introduced/Significantly changed: Payment schemes Introduced/Significantly changed: Payment schemes From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Payment schemes 385 -9 dk -7 na 1 Yes 2 No Introduced/Significantly changed: Customer loyalty rewards Introduced/Significantly changed: Customer loyalty rewards Introduced/Significantly changed: Customer loyalty rewards Introduced/Significantly changed: Customer loyalty rewards Introduced/Significantly changed: Customer loyalty rewards From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Customer loyalty rewards 385 -9 dk -7 1 Yes 2 No Used services of a marketing firm/ consumer research firm/ advertising firm? Used services of a marketing firm/ consumer research firm/ advertising firm? Used services of a marketing firm/ consumer research firm/ advertising firm? Used services of a marketing firm/ consumer research firm/ advertising firm? Used services of a marketing firm/ consumer research firm/ advertising firm? From fiscal year 2010 thru 2012, did this establishment use the services of a marketing firm, consumer research firm, or advertising firm? 385 -9 dk 1 Yes 2 No Total cost serv. of a marketing firm/ consumer research firm/ advertising firm Total cost serv. of a marketing firm/ consumer research firm/ advertising firm Total cost serv. of a marketing firm/ consumer research firm/ advertising firm Total cost serv. of a marketing firm/ consumer research firm/ advertising firm Total cost serv. of a marketing firm/ consumer research firm/ advertising firm From fiscal year 2010 thru 2012, how much did this establishment pay in total for those services? 64 321 -9 dk None 9000 10000 20000 24000 70000 92000 100000 150000 185000 200000 272000 300000 327210 350000 370000 428000 430000 450000 478000 500000 640200 648000 670000 780000 800000 840000 910000 1080000 1656000 2160000 2550000 2600000 2645100 2760000 2944000 4000000 4600000 4650000 5600000 8740000 11160000 89424000 930000000 Sysmiss Did firm conduct internal R&D? Did firm conduct internal R&D? Did firm conduct internal R&D? Did firm conduct internal R&D? Did firm conduct internal R&D? Now, I would like to ask you a few questions about activities associated with the development of innovation. From fiscal year 2010 thru 2012 did this establishment conduct internal R&D? (Internal R&D is defined as creative work undertaken to increase knowledge for developing innovative products and processes.) 385 -9 dk 1 Yes 2 No Total cost of internal R&D Total cost of internal R&D Total cost of internal R&D Total cost of internal R&D Total cost of internal R&D How much did this establishment spend in total from fiscal year 2010 thru 2012 on internal R&D? 95 290 -9 dk None 10000 20000 25000 36000 46000 50000 80000 100000 110000 150000 200000 250000 350000 364000 375000 417000 430000 450000 497000 500000 520000 600000 670000 842000 900000 1000000 1160000 1200000 1350000 1436000 1620000 1726000 1800000 2410000 2416000 2790000 3000000 3404000 3454000 4500000 4650000 5653000 6440000 7300000 7440000 12276000 16000000 18267000 23000000 38130000 74210000 372000000 613800000 Sysmiss Did firm conduct external R&D? Did firm conduct external R&D? Did firm conduct external R&D? Did firm conduct external R&D? Did firm conduct external R&D? From fiscal year 2010 thru 2012 did this establishment conduct external R&D? (External R&D is defined as creative work, undertaken by other enterprises, public or private research organizations, which was paid for by this establishment.) 385 -9 dk 1 Yes 2 No Total cost of external R&D Total cost of external R&D Total cost of external R&D Total cost of external R&D Total cost of external R&D How much did this establishment spend in total from fiscal year 2010 thru 2012 on external R&D? 40 345 -9 dk None 5000 10000 25000 120000 180000 235000 279000 286000 300000 372000 450000 472000 500000 772800 873000 900000 1200000 1620000 1850000 4185000 5540000 5980000 16300000 18600000 Sysmiss Provided formal training to employees for innovative products/ services? Provided formal training to employees for innovative products/ services? Provided formal training to employees for innovative products/ services? Provided formal training to employees for innovative products/ services? Provided formal training to employees for innovative products/ services? From fiscal year 2010 thru 2012 did this establishment provide formal training to any of its employees specifically for the development and/or introduction of innovative products or services and processes? 385 -9 dk 1 Yes 2 No Total cost of formal training for employees Total cost of formal training for employees Total cost of formal training for employees Total cost of formal training for employees Total cost of formal training for employees How much did this establishment spend in total from fiscal year 2010 thru 2012 on that formal training? 76 309 -9 dk None 50000 55200 80000 90000 92000 95500 100000 120000 121000 125000 138000 160000 186000 238000 250000 302000 350000 400000 447000 450000 470000 490000 552000 600000 610000 721400 772800 800000 900000 950000 1000000 1020000 1395000 1800000 2300000 2400000 3008000 3250000 3391000 5580000 5760000 8928000 9600000 22599000 27900000 37011000 53103000 Sysmiss Purchased new equip./ machinery/ software for innovative products/ services? Purchased new equip./ machinery/ software for innovative products/ services? Purchased new equip./ machinery/ software for innovative products/ services? Purchased new equip./ machinery/ software for innovative products/ services? Purchased new equip./ machinery/ software for innovative products/ services? From fiscal year 2010 thru 2012 did this establishment purchase new equipment, machinery, or software to develop or produce any innovative products or services and processes? 385 -9 dk 1 Yes 2 No Total cost of new equipment, machinery, or software Total cost of new equipment, machinery, or software Total cost of new equipment, machinery, or software Total cost of new equipment, machinery, or software Total cost of new equipment, machinery, or software How much did this establishment spend in total from fiscal year 2010 thru 2012 on the purchase of that new equipment, machinery, or software? 161 224 -9 dk None 2500 18400 25000 40000 50000 92000 93000 100000 102000 105000 135000 211600 215500 220000 235000 250000 270000 273000 276000 300000 302000 320000 347000 350000 405000 420000 430000 432400 450000 460000 465000 500000 507000 540000 548000 567500 615000 690000 700000 750000 765000 800000 806000 900000 920000 950000 979000 998000 1000000 1220000 1250000 1327000 1350000 1376000 1500000 1600000 1630000 2092500 2250000 2275000 2392000 2470000 2500000 2700000 2760000 2900000 3956000 4000000 4500000 4587600 4650000 5000000 5350000 6000000 7176000 7200000 7356300 8835000 9500000 11160000 13500000 13680000 13800000 22080000 23000000 27600000 69843000 133920000 279000000 708560910 1288000000 Sysmiss Purchased/Licensed any patented or non-patented inventions? Purchased/Licensed any patented or non-patented inventions? Purchased/Licensed any patented or non-patented inventions? Purchased/Licensed any patented or non-patented inventions? Purchased/Licensed any patented or non-patented inventions? From fiscal year 2010 thru 2012 did this establishment purchase or license any patented or non-patented inventions, or other types of knowledge for the development of innovative products or services and processes? 385 -9 dk 1 Yes 2 No Total cost of inventions or other types of knowledge Total cost of inventions or other types of knowledge Total cost of inventions or other types of knowledge Total cost of inventions or other types of knowledge Total cost of inventions or other types of knowledge How much did this establishment spend in total from fiscal year 2010 thru 2012 on any patented or non-patented inventions, or other types of knowledge? 23 362 -9 dk None 2 100000 175000 180000 220000 225000 279000 450000 510000 970000 37000000 46500000 138000000 Sysmiss Did firm fund its innovation activities from: Own funds Did firm fund its innovation activities from: Own funds Did firm fund its innovation activities from: Own funds Did firm fund its innovation activities from: Own funds Did firm fund its innovation activities from: Own funds From fiscal year 2010 thru 2012, did this establishment fund its innovation activities from any of the following sources: Own funds 385 -9 dk -7 na 1 Yes 2 No Did firm fund its innovation activities from: Private or state-owned banks Did firm fund its innovation activities from: Private or state-owned banks Did firm fund its innovation activities from: Private or state-owned banks Did firm fund its innovation activities from: Private or state-owned banks Did firm fund its innovation activities from: Private or state-owned banks From fiscal year 2010 thru 2012, did this establishment fund its innovation activities from any of the following sources: Private or state-owned banks 385 -9 dk -7 na 1 Yes 2 No Did firm fund its innovation activities from: Government agencies/departments Did firm fund its innovation activities from: Government agencies/departments Did firm fund its innovation activities from: Government agencies/departments Did firm fund its innovation activities from: Government agencies/departments Did firm fund its innovation activities from: Government agencies/departments From fiscal year 2010 thru 2012, did this establishment fund its innovation activities from any of the following sources: Government agencies or departments 385 -9 dk -7 na 1 Yes 2 No Did firm fund its innovation activities from: NGOs/ international organizations Did firm fund its innovation activities from: NGOs/ international organizations Did firm fund its innovation activities from: NGOs/ international organizations Did firm fund its innovation activities from: NGOs/ international organizations Did firm fund its innovation activities from: NGOs/ international organizations From fiscal year 2010 thru 2012, did this establishment fund its innovation activities from any of the following sources: NGOs or international organizations 385 -9 dk -7 1 Yes 2 No Did firm fund its innovation activities from: Other Did firm fund its innovation activities from: Other Did firm fund its innovation activities from: Other Did firm fund its innovation activities from: Other Did firm fund its innovation activities from: Other From fiscal year 2010 thru 2012, did this establishment fund its innovation activities from any of the following sources: Other 385 -9 dk -7 na 1 Yes 2 No Received non-financial support from the government for inno.-rel. activities? Received non-financial support from the government for inno.-rel. activities? Received non-financial support from the government for inno.-rel. activities? Received non-financial support from the government for inno.-rel. activities? Received non-financial support from the government for inno.-rel. activities? Between fiscal years 2010 and 2012, did this establishment receive any non-financial support from the government for innovation-related activities? (This includes training in the use of innovation equipment, assistance in research and product development, and assistance and training for marketing innovations) 385 -9 dk 1 Yes 2 No Most important source of information Most important source of information Most important source of information Most important source of information Most important source of information Thinking about innovation, which of the following is the most important source of information or ideas for any innovation activity for this establishment? 385 -9 dk 1 In-house R&D and personne 2 Recent hires from other firms 3 Knowledge from parent or another firm 4 Suppliers 5 Consultancy firms 6 Business associations and conferences/exhibits 7 Professional journals and trade publications 8 Products or services available in the market 9 Government ministries or programs 10 Universities and research institutes 11 Internet 12 Customer feedback Did firm: Apply for a patent concerning a product innovation Did firm: Apply for a patent concerning a product innovation Did firm: Apply for a patent concerning a product innovation Did firm: Apply for a patent concerning a product innovation Did firm: Apply for a patent concerning a product innovation From fiscal year 2010 thru 2012, did this establishment: Apply for a patent concerning a product innovation 385 -9 dk 1 Yes 2 No Did firm: Apply for a patent concerning a process innovation Did firm: Apply for a patent concerning a process innovation Did firm: Apply for a patent concerning a process innovation Did firm: Apply for a patent concerning a process innovation Did firm: Apply for a patent concerning a process innovation From fiscal year 2010 thru 2012, did this establishment: Apply for a patent concerning a process innovation 385 -9 dk 1 Yes 2 No Did firm: Apply for a utility model Did firm: Apply for a utility model Did firm: Apply for a utility model Did firm: Apply for a utility model Did firm: Apply for a utility model From fiscal year 2010 thru 2012, did this establishment: Apply for a utility model 385 -9 dk 1 Yes 2 No Did firm: Register an industrial design Did firm: Register an industrial design Did firm: Register an industrial design Did firm: Register an industrial design Did firm: Register an industrial design From fiscal year 2010 thru 2012, did this establishment: Register an industrial design 385 -9 dk 1 Yes 2 No Did firm: Apply for a trademark Did firm: Apply for a trademark Did firm: Apply for a trademark Did firm: Apply for a trademark Did firm: Apply for a trademark From fiscal year 2010 thru 2012, did this establishment: Apply for a trademark 385 -9 dk 1 Yes 2 No Did firm: Apply for a copyright Did firm: Apply for a copyright Did firm: Apply for a copyright Did firm: Apply for a copyright Did firm: Apply for a copyright From fiscal year 2010 thru 2012, did this establishment: Apply for a copyright 385 -9 dk 1 Yes 2 No Percentage of employees regularly using computers Percentage of employees regularly using computers Percentage of employees regularly using computers Percentage of employees regularly using computers Percentage of employees regularly using computers I would like to ask you some questions about the use of computers and the internet in this establishment Currently, what percentage of this establishment's employees regularly uses computers in their jobs, including management? 385 -9 dk 1 2 3 4 5 6 7 8 10 11 12 13 15 20 24 25 27 30 34 35 39 40 45 48 50 55 59 60 63 65 66 70 73 80 85 90 95 100 Did firm purchase or develop in-house any software? Did firm purchase or develop in-house any software? Did firm purchase or develop in-house any software? Did firm purchase or develop in-house any software? Did firm purchase or develop in-house any software? From fiscal year 2010 thru 2012, did this establishment purchase or develop in-house any software, which was customized to meet its needs? 197 188 -9 dk 1 Yes 2 No Sysmiss Did firm have any employees entirely designated for IT? Did firm have any employees entirely designated for IT? Did firm have any employees entirely designated for IT? Did firm have any employees entirely designated for IT? Did firm have any employees entirely designated for IT? From fiscal year 2010 thru 2012, did this establishment have any employees entirely designated for IT? 197 188 -9 dk 1 Yes 2 No Sysmiss Did firm use the services of an external computer/software consultant? Did firm use the services of an external computer/software consultant? Did firm use the services of an external computer/software consultant? Did firm use the services of an external computer/software consultant? Did firm use the services of an external computer/software consultant? From fiscal year 2010 thru 2012, did this establishment use the services of an external computer consultant or software consultant? 197 188 -9 dk 1 Yes 2 No Sysmiss Total cost of external computer or software consultants Total cost of external computer or software consultants Total cost of external computer or software consultants Total cost of external computer or software consultants Total cost of external computer or software consultants From fiscal year 2010 thru 2012, what was the total cost of these external computer consultant or software consultant? 61 324 -9 dk None 46000 48000 90000 92000 95000 100000 184000 250000 300000 333000 350000 380000 400000 433000 450000 460000 500000 540000 625000 950000 960000 1800000 1815000 2418000 2700000 2800000 3250000 3496000 9936000 Sysmiss Currently, does firm have an internet connection? Currently, does firm have an internet connection? Currently, does firm have an internet connection? Currently, does firm have an internet connection? Currently, does firm have an internet connection? Currently, does this establishment have an internet connection? 385 -9 dk 1 Yes 2 No Year the firm first obtain an internet connection Year the firm first obtain an internet connection Year the firm first obtain an internet connection Year the firm first obtain an internet connection Year the firm first obtain an internet connection When did this establishment first obtain an internet connection? 137 248 -9 dk 1997 1999 2000 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 Sysmiss E-mail with clients and suppliers E-mail with clients and suppliers E-mail with clients and suppliers E-mail with clients and suppliers E-mail with clients and suppliers Currently, does this establishment use the internet to conduct any of the following activities: E-mail with clients and suppliers 137 248 -9 dk -7 na 1 Yes 2 No Sysmiss Internal communication amongst employees Internal communication amongst employees Internal communication amongst employees Internal communication amongst employees Internal communication amongst employees Currently, does this establishment use the internet to conduct any of the following activities: Internal communication amongst employees 137 248 -9 dk -7 na 1 Yes 2 No Sysmiss Online purchases of inputs or finished goods purchased to resell ha8c Online purchases of inputs or finished goods purchased to resell ha8c Online purchases of inputs or finished goods purchased to resell ha8c Online purchases of inputs or finished goods purchased to resell ha8c Online purchases of inputs or finished goods purchased to resell ha8c Currently, does this establishment use the internet to conduct any of the following activities: Online purchases of inputs or finished goods purchased to resell 137 248 -9 dk -7 na 1 Yes 2 No Sysmiss Online sales and order fulfillment Online sales and order fulfillment Online sales and order fulfillment Online sales and order fulfillment Online sales and order fulfillment Currently, does this establishment use the internet to conduct any of the following activities: Online sales and order fulfillment 137 248 -9 dk -7 na 1 Yes 2 No Sysmiss Manage the inventory Manage the inventory Manage the inventory Manage the inventory Manage the inventory Currently, does this establishment use the internet to conduct any of the following activities: Manage the inventory 137 248 -9 dk -7 na 1 Yes 2 No Sysmiss Marketing of products Marketing of products Marketing of products Marketing of products Marketing of products Currently, does this establishment use the internet to conduct any of the following activities: Marketing of products 137 248 -9 dk -7 na 1 Yes 2 No Sysmiss Do research and develop ideas on new products and services Do research and develop ideas on new products and services Do research and develop ideas on new products and services Do research and develop ideas on new products and services Do research and develop ideas on new products and services Currently, does this establishment use the internet to conduct any of the following activities: Do research and develop ideas on new products and services 137 248 -9 dk -7 na 1 Yes 2 No Sysmiss Day when the interview ends Day when the interview ends Day when the interview ends Day when the interview ends Day when the interview ends 385 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Month when the interview ends Month when the interview ends Month when the interview ends Month when the interview ends Month when the interview ends 385 1 2 3 5 6 7 8 9 12 Year when the interview ends Year when the interview ends Year when the interview ends Year when the interview ends Year when the interview ends 385 2013 2014 Hour when the interview ends Hour when the interview ends Hour when the interview ends Hour when the interview ends Hour when the interview ends 385 8 9 10 11 12 13 14 15 16 17 Minutes when the interview ends Minutes when the interview ends Minutes when the interview ends Minutes when the interview ends Minutes when the interview ends 385 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 24 25 26 27 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 Main respondent: Years with the firm Main respondent: Years with the firm Main respondent: Years with the firm Main respondent: Years with the firm Main respondent: Years with the firm 385 1 36 Main respondent: Gender Main respondent: Gender Main respondent: Gender Main respondent: Gender Main respondent: Gender 385 1 Male 2 Female Second respondent: Years with the firm Second respondent: Years with the firm Second respondent: Years with the firm Second respondent: Years with the firm Second respondent: Years with the firm 29 356 1 28 Second respondent: Gender Second respondent: Gender Second respondent: Gender Second respondent: Gender Second respondent: Gender 29 356 1 Male 2 Female Sysmiss Third respondent: Years with the firm Third respondent: Years with the firm Third respondent: Years with the firm Third respondent: Years with the firm Third respondent: Years with the firm 4 381 1 10 Third respondent: Gender Third respondent: Gender Third respondent: Gender Third respondent: Gender Third respondent: Gender 4 381 1 Male 2 Female Sysmiss Country Code Country Code Country Code Country Code Country Code 385 25 DRC In Last Fiscal Year, What Were This Establishment’S Total Annual Sales? In Last Fiscal Year, What Were This Establishment’S Total Annual Sales? In Last Fiscal Year, What Were This Establishment’S Total Annual Sales? In Last Fiscal Year, What Were This Establishment’S Total Annual Sales? In Last Fiscal Year, What Were This Establishment’S Total Annual Sales? 385 -9 6696000000000 -9 DK What Were the Establishment Sales 3 years ago (FY 2009) What Were the Establishment Sales 3 years ago (FY 2009) What Were the Establishment Sales 3 years ago (FY 2009) What Were the Establishment Sales 3 years ago (FY 2009) What Were the Establishment Sales 3 years ago (FY 2009) 385 -9 3348000000000 -9 DK -7 If establishment was not in business three years ago Num. Permanent, Full-Time Employees At End Of Last Fiscal Year Num. Permanent, Full-Time Employees At End Of Last Fiscal Year Num. Permanent, Full-Time Employees At End Of Last Fiscal Year Num. Permanent, Full-Time Employees At End Of Last Fiscal Year Num. Permanent, Full-Time Employees At End Of Last Fiscal Year 385 1 3500 -9 DK Num. Permanent, Full-Time Employees At End Of 3 Fiscal Years Ago Num. Permanent, Full-Time Employees At End Of 3 Fiscal Years Ago Num. Permanent, Full-Time Employees At End Of 3 Fiscal Years Ago Num. Permanent, Full-Time Employees At End Of 3 Fiscal Years Ago Num. Permanent, Full-Time Employees At End Of 3 Fiscal Years Ago 385 -9 3500 -9 DK -7 If establishment was not in business three years ago