BIH_2014_WBCS_v01_M DDI_BIH_2014_WBCS_v01_M_WB Development Economics Data Group 2015-04-29 Nesstar Publisher Public Opinion Research Group Version 01 (April 2015) World Bank Group Country Survey 2014 WBCS 2014 BIH_2014_WBCS_v01_M Public Opinion Research Group Nesstar Publisher Public Opinion Research Group Public Opinion Research Group Country Opinion Survey Bosnia and Herzegovina Federation of Bosnia and Herzegovina, Republika Srpska and Brcko District. Stakeholder Stakeholders of the World Bank in Bosnia and Herzegovina Sample survey data [ssd] From April to June 2014, 300 stakeholders of the World Bank Group in Bosnia and Herzegovina were invited to provide their opinions on the WBG's assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President or Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; and the judiciary branch. Other [oth] Respondents received questionnaires via post or email and returned them accordingly. Prime Communications was responsible for data collection supervision. A total of 109 stakeholders participated in the survey (36% response rate). When possible, responses from respondents completing this year's country survey were compared to responses from the 105 respondents (50% response rate) who completed the country survey in FY '07. These comparisons are presented in the Appendix (see page 136 of the survey report). The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. bosnia_herzegovina_fy14_data.NSDstat Data collected from the Bosnia and Herzegovina World Bank Opinion Survey FY 2014 109 405 Nesstar 200801 id 109 0 101 209 In general would you say that Bosnia-Herzegovina is headed in...? Please note: in some cases the survey will ask for a specific number of responses. Please do not choose any more than requested. If more responses are chosen, data cannot be included in analysis. 109 0 1 3 1 The right direction 12 2 The wrong direction 51 3 Not sure 46 Social protection (e.g., pensions, targeted social assistance) 105 4 0 1 0 Unchecked 91 1 Checked 14 Sysmiss 4 Transport (e.g., roads, bridges, transportation) 105 4 0 1 0 Unchecked 102 1 Checked 3 Sysmiss 4 Public sector governance/ reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 105 4 0 1 0 Unchecked 67 1 Checked 38 Sysmiss 4 Domestic private sector development 105 4 0 1 0 Unchecked 79 1 Checked 26 Sysmiss 4 Foreign direct investment 105 4 0 1 0 Unchecked 85 1 Checked 20 Sysmiss 4 Water and sanitation 105 4 0 0 0 Unchecked 105 1 Checked 0 Sysmiss 4 Energy 105 4 0 1 0 Unchecked 91 1 Checked 14 Sysmiss 4 Job creation/employment 105 4 0 1 0 Unchecked 50 1 Checked 55 Sysmiss 4 Rural development 105 4 0 1 0 Unchecked 100 1 Checked 5 Sysmiss 4 Financial markets 105 4 0 1 0 Unchecked 103 1 Checked 2 Sysmiss 4 Urban development 105 4 0 0 0 Unchecked 105 1 Checked 0 Sysmiss 4 Environmental sustainability 105 4 0 1 0 Unchecked 104 1 Checked 1 Sysmiss 4 Equality of opportunity (i.e., equity) 105 4 0 1 0 Unchecked 99 1 Checked 6 Sysmiss 4 Health 105 4 0 1 0 Unchecked 101 1 Checked 4 Sysmiss 4 Education 105 4 0 1 0 Unchecked 86 1 Checked 19 Sysmiss 4 Poverty reduction 105 4 0 1 0 Unchecked 100 1 Checked 5 Sysmiss 4 Social cohesion 105 4 0 1 0 Unchecked 104 1 Checked 1 Sysmiss 4 Climate change (e.g., mitigation, adaptation) 105 4 0 0 0 Unchecked 105 1 Checked 0 Sysmiss 4 Agricultural development 105 4 0 1 0 Unchecked 94 1 Checked 11 Sysmiss 4 Trade and exports 105 4 0 1 0 Unchecked 102 1 Checked 3 Sysmiss 4 Economic growth 105 4 0 1 0 Unchecked 75 1 Checked 30 Sysmiss 4 Law and justice (e.g., judicial system) 105 4 0 1 0 Unchecked 94 1 Checked 11 Sysmiss 4 Local governance and institutions 105 4 0 1 0 Unchecked 103 1 Checked 2 Sysmiss 4 Natural resource management (e.g., oil, gas, mining) 105 4 0 1 0 Unchecked 102 1 Checked 3 Sysmiss 4 Anti corruption 105 4 0 1 0 Unchecked 72 1 Checked 33 Sysmiss 4 Disaster management 105 4 0 1 0 Unchecked 103 1 Checked 2 Sysmiss 4 Information and communications technology 105 4 0 1 0 Unchecked 104 1 Checked 1 Sysmiss 4 Water and sanitation 107 2 0 1 0 Unchecked 106 1 Checked 1 Sysmiss 2 Equality of opportunity (i.e., equity) 107 2 0 1 0 Unchecked 98 1 Checked 9 Sysmiss 2 Economic growth 107 2 0 1 0 Unchecked 54 1 Checked 53 Sysmiss 2 Climate change (e.g., mitigation, adaptation) 107 2 0 0 0 Unchecked 107 1 Checked 0 Sysmiss 2 Rural development 107 2 0 1 0 Unchecked 97 1 Checked 10 Sysmiss 2 Urban development 107 2 0 0 0 Unchecked 107 1 Checked 0 Sysmiss 2 Local governance and institutions 107 2 0 1 0 Unchecked 104 1 Checked 3 Sysmiss 2 Social protection (e.g., pensions, targeted social assistance) 107 2 0 1 0 Unchecked 87 1 Checked 20 Sysmiss 2 Law and justice (e.g., judicial system) 107 2 0 1 0 Unchecked 95 1 Checked 12 Sysmiss 2 Transport (e.g., roads, bridges, transportation) 107 2 0 1 0 Unchecked 106 1 Checked 1 Sysmiss 2 Information and communications technology 107 2 0 1 0 Unchecked 106 1 Checked 1 Sysmiss 2 Anti corruption 107 2 0 1 0 Unchecked 81 1 Checked 26 Sysmiss 2 Domestic private sector development 107 2 0 1 0 Unchecked 82 1 Checked 25 Sysmiss 2 Foreign direct investment 107 2 0 1 0 Unchecked 90 1 Checked 17 Sysmiss 2 Energy 107 2 0 1 0 Unchecked 104 1 Checked 3 Sysmiss 2 Public sector governance/ reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 107 2 0 1 0 Unchecked 86 1 Checked 21 Sysmiss 2 Social cohesion 107 2 0 1 0 Unchecked 103 1 Checked 4 Sysmiss 2 Education 107 2 0 1 0 Unchecked 85 1 Checked 22 Sysmiss 2 Natural resource management (e.g., oil, gas, mining) 107 2 0 1 0 Unchecked 105 1 Checked 2 Sysmiss 2 Environmental sustainability 107 2 0 0 0 Unchecked 107 1 Checked 0 Sysmiss 2 Health 107 2 0 1 0 Unchecked 106 1 Checked 1 Sysmiss 2 Agricultural development 107 2 0 1 0 Unchecked 79 1 Checked 28 Sysmiss 2 Disaster management 107 2 0 1 0 Unchecked 106 1 Checked 1 Sysmiss 2 Job creation/employment 107 2 0 1 0 Unchecked 53 1 Checked 54 Sysmiss 2 Financial markets 107 2 0 1 0 Unchecked 105 1 Checked 2 Sysmiss 2 Trade and exports 107 2 0 1 0 Unchecked 105 1 Checked 2 Sysmiss 2 Energy 108 1 0 1 0 Unchecked 79 1 Checked 29 Sysmiss 1 Equality of opportunity (i.e., equity) 108 1 0 1 0 Unchecked 99 1 Checked 9 Sysmiss 1 Social protection (e.g., pensions, targeted social assistance) 108 1 0 1 0 Unchecked 105 1 Checked 3 Sysmiss 1 Climate change (e.g., mitigation, adaptation) 108 1 0 1 0 Unchecked 107 1 Checked 1 Sysmiss 1 Anti corruption 108 1 0 1 0 Unchecked 84 1 Checked 24 Sysmiss 1 Disaster management 108 1 0 0 0 Unchecked 108 1 Checked 0 Sysmiss 1 Rural development 108 1 0 1 0 Unchecked 99 1 Checked 9 Sysmiss 1 Foreign direct investment 108 1 0 1 0 Unchecked 55 1 Checked 53 Sysmiss 1 Urban development 108 1 0 1 0 Unchecked 106 1 Checked 2 Sysmiss 1 Water and sanitation 108 1 0 1 0 Unchecked 107 1 Checked 1 Sysmiss 1 Trade and exports 108 1 0 1 0 Unchecked 100 1 Checked 8 Sysmiss 1 Information and communications technology 108 1 0 1 0 Unchecked 105 1 Checked 3 Sysmiss 1 Social cohesion 108 1 0 1 0 Unchecked 107 1 Checked 1 Sysmiss 1 Public sector governance/ reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 108 1 0 1 0 Unchecked 75 1 Checked 33 Sysmiss 1 Domestic private sector development 108 1 0 1 0 Unchecked 66 1 Checked 42 Sysmiss 1 Job creation/employment 108 1 0 1 0 Unchecked 71 1 Checked 37 Sysmiss 1 Agricultural development 108 1 0 1 0 Unchecked 84 1 Checked 24 Sysmiss 1 Transport (e.g., roads, bridges, transportation) 108 1 0 1 0 Unchecked 102 1 Checked 6 Sysmiss 1 Education 108 1 0 1 0 Unchecked 98 1 Checked 10 Sysmiss 1 Natural resource management (e.g., oil, gas, mining) 108 1 0 1 0 Unchecked 104 1 Checked 4 Sysmiss 1 Environmental sustainability 108 1 0 1 0 Unchecked 105 1 Checked 3 Sysmiss 1 Health 108 1 0 0 0 Unchecked 108 1 Checked 0 Sysmiss 1 Law and justice (e.g., judicial system) 108 1 0 1 0 Unchecked 99 1 Checked 9 Sysmiss 1 Local governance and institutions 108 1 0 1 0 Unchecked 104 1 Checked 4 Sysmiss 1 Financial markets 108 1 0 1 0 Unchecked 106 1 Checked 2 Sysmiss 1 Better employment opportunities for young people Shared Prosperity - * The World Bank Group aims to promote income growth of the bottom 40 percent of the population in each country. This involves achieving economic growth which is inclusive of all sections of the society. Inclusion demands equity so that it becomes the focus point. 102 7 0 1 0 Unchecked 60 1 Checked 42 Sysmiss 7 Better employment opportunities for women 102 7 0 1 0 Unchecked 99 1 Checked 3 Sysmiss 7 Greater access to micro-finance for the poor 102 7 0 0 0 Unchecked 102 1 Checked 0 Sysmiss 7 Greater voice and participation for citizens to help ensure greater accountability 102 7 0 1 0 Unchecked 89 1 Checked 13 Sysmiss 7 Greater access to health and nutrition for citizens 102 7 0 1 0 Unchecked 101 1 Checked 1 Sysmiss 7 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 102 7 0 1 0 Unchecked 63 1 Checked 39 Sysmiss 7 A growing middle class 102 7 0 1 0 Unchecked 85 1 Checked 17 Sysmiss 7 Better opportunity for the poor who live in rural areas 102 7 0 1 0 Unchecked 95 1 Checked 7 Sysmiss 7 Better opportunity for the poor who live in urban areas 102 7 0 1 0 Unchecked 101 1 Checked 1 Sysmiss 7 Consistent economic growth 102 7 0 1 0 Unchecked 57 1 Checked 45 Sysmiss 7 More reliable social safety net 102 7 0 1 0 Unchecked 97 1 Checked 5 Sysmiss 7 Greater equity of fiscal policy 102 7 0 1 0 Unchecked 101 1 Checked 1 Sysmiss 7 Education and training that better ensure job opportunity 102 7 0 1 0 Unchecked 79 1 Checked 23 Sysmiss 7 Better quality public services 102 7 0 1 0 Unchecked 99 1 Checked 3 Sysmiss 7 Other 102 7 0 1 0 Unchecked 99 1 Checked 3 Sysmiss 7 How familiar are you with the work of the World Bank Group in Bosnia-Herzegovina? 109 0 1 10 1 Not familiar at all 4 2 4 3 12 4 7 5 19 6 18 7 19 8 11 9 8 10 Extremely familiar 7 11 Don't know 0 Overall, please rate your impression of the World Bank Group's effectiveness in Bosnia-Herzegovina. 94 15 1 10 1 Not effective at all 2 2 4 3 10 4 10 5 19 6 13 7 17 8 11 9 7 10 Very effective 1 11 Don't know 14 Sysmiss 1 To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help Bosnia-Herzegovina solve its most complicated development challenges? 82 27 1 10 1 To no degree at all 1 2 7 3 7 4 7 5 12 6 13 7 7 8 17 9 7 10 To a very significant degree 4 11 Don't know 25 Sysmiss 2 Social protection (e.g., pensions, targeted social assistance) 108 1 0 1 0 Unchecked 98 1 Checked 10 Sysmiss 1 Public sector governance/ reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 108 1 0 1 0 Unchecked 76 1 Checked 32 Sysmiss 1 Transport (e.g., roads, bridges, transportation) 108 1 0 1 0 Unchecked 99 1 Checked 9 Sysmiss 1 Poverty reduction 108 1 0 1 0 Unchecked 96 1 Checked 12 Sysmiss 1 Rural development 108 1 0 1 0 Unchecked 89 1 Checked 19 Sysmiss 1 Domestic private sector development 108 1 0 1 0 Unchecked 76 1 Checked 32 Sysmiss 1 Foreign direct investment 108 1 0 1 0 Unchecked 85 1 Checked 23 Sysmiss 1 Water and sanitation 108 1 0 1 0 Unchecked 102 1 Checked 6 Sysmiss 1 Energy 108 1 0 1 0 Unchecked 94 1 Checked 14 Sysmiss 1 Social cohesion 108 1 0 1 0 Unchecked 106 1 Checked 2 Sysmiss 1 Job creation/employment 108 1 0 1 0 Unchecked 67 1 Checked 41 Sysmiss 1 Financial markets 108 1 0 1 0 Unchecked 107 1 Checked 1 Sysmiss 1 Urban development 108 1 0 1 0 Unchecked 107 1 Checked 1 Sysmiss 1 Environmental sustainability 108 1 0 1 0 Unchecked 106 1 Checked 2 Sysmiss 1 Equality of opportunity (i.e., equity) 108 1 0 1 0 Unchecked 101 1 Checked 7 Sysmiss 1 Health 108 1 0 1 0 Unchecked 105 1 Checked 3 Sysmiss 1 Education 108 1 0 1 0 Unchecked 93 1 Checked 15 Sysmiss 1 Climate change (e.g., mitigation, adaptation) 108 1 0 1 0 Unchecked 107 1 Checked 1 Sysmiss 1 Agricultural development 108 1 0 1 0 Unchecked 93 1 Checked 15 Sysmiss 1 Trade and exports 108 1 0 1 0 Unchecked 103 1 Checked 5 Sysmiss 1 Economic growth 108 1 0 1 0 Unchecked 73 1 Checked 35 Sysmiss 1 Law and justice (e.g., judicial system) 108 1 0 1 0 Unchecked 100 1 Checked 8 Sysmiss 1 Local governance and institutions 108 1 0 1 0 Unchecked 105 1 Checked 3 Sysmiss 1 Natural resource management (e.g., oil, gas, mining) 108 1 0 1 0 Unchecked 103 1 Checked 5 Sysmiss 1 Information and communications technology 108 1 0 0 0 Unchecked 108 1 Checked 0 Sysmiss 1 Anti corruption 108 1 0 1 0 Unchecked 92 1 Checked 16 Sysmiss 1 Disaster management 108 1 0 1 0 Unchecked 107 1 Checked 1 Sysmiss 1 Convening/facilitating 105 4 0 1 0 Unchecked 99 1 Checked 6 Sysmiss 4 Data 105 4 0 1 0 Unchecked 102 1 Checked 3 Sysmiss 4 Policy advice, knowledge 105 4 0 1 0 Unchecked 96 1 Checked 9 Sysmiss 4 Financial resources 105 4 0 1 0 Unchecked 63 1 Checked 42 Sysmiss 4 Capacity development (e.g., institutional development, training for staff at state and entity institutions) 105 4 0 1 0 Unchecked 88 1 Checked 17 Sysmiss 4 Technical assistance 105 4 0 1 0 Unchecked 103 1 Checked 2 Sysmiss 4 Mobilizing third party financial resources 105 4 0 1 0 Unchecked 88 1 Checked 17 Sysmiss 4 Coordination of development partners 105 4 0 1 0 Unchecked 104 1 Checked 1 Sysmiss 4 Strategy formulation (e.g., PRSP assistance) 105 4 0 1 0 Unchecked 99 1 Checked 6 Sysmiss 4 Other 105 4 0 1 0 Unchecked 102 1 Checked 3 Sysmiss 4 Convening/facilitating 104 5 0 1 0 Unchecked 98 1 Checked 6 Sysmiss 5 Data 104 5 0 1 0 Unchecked 102 1 Checked 2 Sysmiss 5 Policy advice, knowledge 104 5 0 1 0 Unchecked 95 1 Checked 9 Sysmiss 5 Financial resources 104 5 0 1 0 Unchecked 92 1 Checked 12 Sysmiss 5 Capacity development (e.g., institutional development, training for staff at state and entity institutions) 104 5 0 1 0 Unchecked 86 1 Checked 18 Sysmiss 5 Technical assistance 104 5 0 1 0 Unchecked 88 1 Checked 16 Sysmiss 5 Mobilizing third party financial resources 104 5 0 1 0 Unchecked 89 1 Checked 15 Sysmiss 5 Coordination of development partners 104 5 0 1 0 Unchecked 93 1 Checked 11 Sysmiss 5 Strategy formulation (e.g., PRSP assistance) 104 5 0 1 0 Unchecked 91 1 Checked 13 Sysmiss 5 Other 104 5 0 0 0 Unchecked 104 1 Checked 0 Sysmiss 5 Convening/facilitating 73 36 1 10 1 Not effective at all 3 2 3 3 7 4 12 5 7 6 15 7 7 8 14 9 4 10 Very effective 1 11 Don't know 28 Sysmiss 8 Data 85 24 1 10 1 Not effective at all 1 2 3 3 7 4 5 5 11 6 10 7 21 8 13 9 11 10 Very effective 3 11 Don't know 16 Sysmiss 8 Policy advice, knowledge 82 27 1 10 1 Not effective at all 3 2 6 3 12 4 6 5 7 6 11 7 10 8 15 9 9 10 Very effective 3 11 Don't know 16 Sysmiss 11 Financial resources 89 20 1 10 1 Not effective at all 1 2 3 3 3 4 8 5 18 6 9 7 10 8 16 9 8 10 Very effective 13 11 Don't know 15 Sysmiss 5 Technical assistance 84 25 1 10 1 Not effective at all 2 2 1 3 4 4 9 5 21 6 7 7 11 8 19 9 8 10 Very effective 2 11 Don't know 16 Sysmiss 9 Mobilizing third party financial resources 75 34 1 10 1 Not effective at all 3 2 2 3 7 4 9 5 13 6 5 7 9 8 17 9 8 10 Very effective 2 11 Don't know 26 Sysmiss 8 Coordination of development partners 78 31 1 10 1 Not effective at all 3 2 4 3 5 4 6 5 12 6 12 7 15 8 14 9 6 10 Very effective 1 11 Don't know 20 Sysmiss 11 Strategy formulation (e.g., PRSP assistance) 83 26 1 10 1 Not effective at all 5 2 3 3 8 4 12 5 13 6 10 7 12 8 11 9 6 10 Very effective 3 11 Don't know 21 Sysmiss 5 Groups outside of government (e.g., civil society, media) to help them more effectively engage and participate in development efforts 100 9 1 10 1 To no degree at all 11 2 9 3 10 4 8 5 14 6 7 7 7 8 15 9 8 10 To a very significant degree 11 11 Don't know 4 Sysmiss 5 The public sector, related to implementation of specific development projects on the ground 105 4 1 10 1 To no degree at all 1 2 2 3 4 5 6 6 6 7 14 8 25 9 20 10 To a very significant degree 27 11 Don't know 2 Sysmiss 2 The public sector, related to changing institutions (organizations or sociopolitical conditions) 99 10 1 10 1 To no degree at all 3 2 2 3 3 4 6 5 5 6 7 7 14 8 20 9 22 10 To a very significant degree 17 11 Don't know 3 Sysmiss 7 The private sector, related to institutional and policy change 100 9 1 10 1 To no degree at all 2 2 2 3 1 4 5 5 4 6 6 7 12 8 23 9 20 10 To a very significant degree 25 11 Don't know 5 Sysmiss 4 Project implementation (or other organizational strengthening) 76 33 1 10 1 Not effective at all 4 2 1 3 3 4 6 5 5 6 7 7 15 8 14 9 8 10 Very effective 13 11 Don't know 33 Citizen engagement (incorporating citizens' voices into development) 51 58 1 9 1 Not effective at all 4 2 5 3 6 4 8 5 7 6 8 7 8 8 3 9 2 10 Very effective 0 11 Don't know 54 Sysmiss 4 Policy design (for clarity and better incentives to achieve development goals) 63 46 1 10 1 Not effective at all 3 2 3 3 4 4 5 5 6 6 12 7 12 8 9 9 6 10 Very effective 3 11 Don't know 44 Sysmiss 2 Project implementation (or other organizational strengthening) 96 13 1 10 1 Not important at all 1 2 1 3 2 4 2 5 4 6 10 7 11 8 21 9 16 10 Very important 28 11 Don't know 12 Sysmiss 1 Citizen engagement (incorporating citizens' voices into development) 79 30 1 10 1 Not important at all 2 2 7 3 5 4 1 5 6 6 7 7 11 8 21 9 10 10 Very important 9 11 Don't know 24 Sysmiss 6 Policy design (for clarity and better incentives to achieve development goals) 81 28 1 10 1 Not important at all 3 2 1 3 4 4 1 5 3 6 9 7 14 8 18 9 12 10 Very important 16 11 Don't know 26 Sysmiss 2 Not exploring alternative policy options 105 4 0 1 0 Unchecked 92 1 Checked 13 Sysmiss 4 Not adequately sensitive to political/social realities in BH 105 4 0 1 0 Unchecked 68 1 Checked 37 Sysmiss 4 Staff too inaccessible 105 4 0 1 0 Unchecked 103 1 Checked 2 Sysmiss 4 Not enough public disclosure of its work 105 4 0 1 0 Unchecked 96 1 Checked 9 Sysmiss 4 Arrogant in its approach 105 4 0 1 0 Unchecked 104 1 Checked 1 Sysmiss 4 Not aligned with country priorities 105 4 0 1 0 Unchecked 90 1 Checked 15 Sysmiss 4 The credibility of its knowledge/data 105 4 0 0 0 Unchecked 105 1 Checked 0 Sysmiss 4 World Bank Group's processes too complex 105 4 0 1 0 Unchecked 101 1 Checked 4 Sysmiss 4 Not willing to honestly criticize policies and reform efforts in the country 105 4 0 1 0 Unchecked 96 1 Checked 9 Sysmiss 4 Too influenced by developed countries 105 4 0 1 0 Unchecked 93 1 Checked 12 Sysmiss 4 Imposing technocratic solutions without regard to political realities 105 4 0 1 0 Unchecked 95 1 Checked 10 Sysmiss 4 World Bank Group's processes too slow 105 4 0 1 0 Unchecked 100 1 Checked 5 Sysmiss 4 Too bureaucratic in its operational policies and procedures 105 4 0 1 0 Unchecked 96 1 Checked 9 Sysmiss 4 Not aligned with other development partners' work 105 4 0 1 0 Unchecked 100 1 Checked 5 Sysmiss 4 Not collaborating enough with non-state actors 105 4 0 1 0 Unchecked 99 1 Checked 6 Sysmiss 4 Not client focused 105 4 0 1 0 Unchecked 101 1 Checked 4 Sysmiss 4 Its advice and strategies do not lend themselves to practical problem solving 105 4 0 1 0 Unchecked 95 1 Checked 10 Sysmiss 4 Not focused enough on issues that are unique to post-conflict countries 105 4 0 1 0 Unchecked 93 1 Checked 12 Sysmiss 4 Inadequate number of World Bank Group staff members located in the country 105 4 0 0 0 Unchecked 105 1 Checked 0 Sysmiss 4 Other 105 4 0 1 0 Unchecked 101 1 Checked 4 Sysmiss 4 Don't know 105 4 0 1 0 Unchecked 94 1 Checked 11 Sysmiss 4 Capacity development (e.g., institutional development, training for staff at state and entity institutions) 106 3 0 1 0 Unchecked 83 1 Checked 23 Sysmiss 3 Policy based lending / budget support to the Government 106 3 0 1 0 Unchecked 90 1 Checked 16 Sysmiss 3 Knowledge products/services (analytical work, studies, surveys, etc.) 106 3 0 1 0 Unchecked 89 1 Checked 17 Sysmiss 3 Investment lending (financing specific projects) 106 3 0 1 0 Unchecked 34 1 Checked 72 Sysmiss 3 Technical assistance (advice, best practice, international experience, etc.) 106 3 0 1 0 Unchecked 90 1 Checked 16 Sysmiss 3 Trust Fund management 106 3 0 1 0 Unchecked 104 1 Checked 2 Sysmiss 3 Co-financing arrangements (i.e., with other development partners) 106 3 0 1 0 Unchecked 78 1 Checked 28 Sysmiss 3 Sector-wide approaches 106 3 0 1 0 Unchecked 97 1 Checked 9 Sysmiss 3 Emergency Recovery lending 106 3 0 1 0 Unchecked 97 1 Checked 9 Sysmiss 3 Other 106 3 0 1 0 Unchecked 102 1 Checked 4 Sysmiss 3 Don't know 106 3 0 1 0 Unchecked 102 1 Checked 4 Sysmiss 3 Academia/think tanks/research institutes 109 0 0 1 0 Unchecked 82 1 Checked 27 Community of development partners 109 0 0 1 0 Unchecked 74 1 Checked 35 Media 109 0 0 1 0 Unchecked 103 1 Checked 6 NGOs 109 0 0 1 0 Unchecked 98 1 Checked 11 Local Government 109 0 0 1 0 Unchecked 69 1 Checked 40 Private sector 109 0 0 1 0 Unchecked 55 1 Checked 54 Parliament 109 0 0 1 0 Unchecked 104 1 Checked 5 Community Based Organizations (CBOs) 109 0 0 1 0 Unchecked 107 1 Checked 2 Beneficiaries 109 0 0 1 0 Unchecked 93 1 Checked 16 Foundations 109 0 0 1 0 Unchecked 108 1 Checked 1 Emerging donors 109 0 0 1 0 Unchecked 107 1 Checked 2 UN agencies 109 0 0 1 0 Unchecked 107 1 Checked 2 Other 109 0 0 1 0 Unchecked 106 1 Checked 3 Don't know 109 0 0 1 0 Unchecked 106 1 Checked 3 Overall the World Bank Group currently plays a relevant role in development in Bosnia-Herzegovina 96 13 1 10 1 Strongly disagree 3 2 3 3 8 4 11 5 14 6 17 7 12 8 12 9 6 10 Strongly agree 10 11 Don't know 11 Sysmiss 2 The World Bank Group's work is aligned with what I consider the development priorities for Bosnia-Herzegovina 91 18 1 10 1 Strongly disagree 2 2 6 3 13 4 13 5 17 6 11 7 5 8 16 9 6 10 Strongly agree 2 11 Don't know 13 Sysmiss 5 The World Bank Group supports programs and strategies that are realistic for Bosnia-Herzegovina 89 20 1 10 1 Strongly disagree 2 2 3 3 9 4 12 5 13 6 16 7 11 8 10 9 10 10 Strongly agree 3 11 Don't know 17 Sysmiss 3 The World Bank Group treats clients and stakeholders in Bosnia-Herzegovina with respect 89 20 1 10 1 Strongly disagree 2 3 5 4 3 5 7 6 6 7 19 8 18 9 11 10 Strongly agree 18 11 Don't know 16 Sysmiss 4 Responsiveness 89 20 1 10 1 To no degree at all 4 2 2 3 9 4 15 5 12 6 10 7 15 8 14 9 4 10 To a very significant degree 4 11 Don't know 17 Sysmiss 3 Flexibility (in terms of the institution's products and services) 85 24 1 10 1 To no degree at all 3 2 3 3 7 4 16 5 16 6 7 7 14 8 13 9 5 10 To a very significant degree 1 11 Don't know 19 Sysmiss 5 Flexibility (in terms of changing country circumstances) 82 27 1 10 1 To no degree at all 5 2 3 3 16 4 14 5 12 6 7 7 11 8 8 9 4 10 To a very significant degree 2 11 Don't know 21 Sysmiss 6 Being inclusive 80 29 1 10 1 To no degree at all 1 2 2 3 10 4 9 5 10 6 17 7 10 8 10 9 7 10 To a very significant degree 4 11 Don't know 22 Sysmiss 7 84 25 1 10 1 To no degree at all 3 3 7 4 5 5 12 6 9 7 11 8 10 9 16 10 To a very significant degree 11 11 Don't know 20 Sysmiss 5 Staff accessibility 90 19 1 10 1 To no degree at all 3 3 3 4 4 5 5 6 14 7 17 8 12 9 16 10 To a very significant degree 16 11 Don't know 13 Sysmiss 6 Straightforwardness and honesty 83 26 1 10 1 To no degree at all 5 2 4 3 2 4 2 5 7 6 19 7 8 8 16 9 8 10 To a very significant degree 12 11 Don't know 21 Sysmiss 5 Ease of access to the people at the World Bank Group who are making decisions important to my work 80 29 1 10 1 To no degree at all 3 2 4 3 11 4 2 5 13 6 7 7 8 8 8 9 13 10 To a very significant degree 11 11 Don't know 24 Sysmiss 5 Collaboration with civil society 68 41 1 10 1 To no degree at all 3 2 4 3 4 4 7 5 14 6 9 7 12 8 12 9 2 10 To a very significant degree 1 11 Don't know 33 Sysmiss 8 Collaboration with the Government 84 25 1 10 1 To no degree at all 1 3 4 4 1 5 11 6 6 7 14 8 28 9 13 10 To a very significant degree 6 11 Don't know 19 Sysmiss 6 Collaboration with EC and other development partners 64 45 1 10 1 To no degree at all 2 2 1 3 1 4 3 5 5 6 7 7 9 8 14 9 15 10 To a very significant degree 7 11 Don't know 39 Sysmiss 6 Collaboration with the private sector 68 41 1 10 1 To no degree at all 2 2 4 3 9 4 6 5 13 6 13 7 10 8 8 9 1 10 To a very significant degree 2 11 Don't know 34 Sysmiss 7 The speed in which it gets things accomplished on the ground 77 32 1 10 1 To no degree at all 3 2 7 3 7 4 10 5 19 6 13 7 8 8 7 9 2 10 To a very significant degree 1 11 Don't know 24 Sysmiss 8 Being a long-term partner 84 25 1 10 1 To no degree at all 2 2 3 3 5 4 3 5 7 6 6 7 9 8 25 9 15 10 To a very significant degree 9 11 Don't know 19 Sysmiss 6 To be a more effective development partner in Bosnia-Herzegovina, do you believe that the World Bank Group should have.. ? 106 3 1 4 1 More local presence 56 2 The current level of local presence is adequate 28 3 Less local presence 2 4 Don't know 20 Sysmiss 3 The World Bank Group does not do adequate follow through/follow-up 108 1 0 1 0 Unchecked 95 1 Checked 13 Sysmiss 1 The World Bank Group is not sensitive enough to political/social realities on the ground 108 1 0 1 0 Unchecked 62 1 Checked 46 Sysmiss 1 Lack of/inadequate levels of capacity in Government 108 1 0 1 0 Unchecked 59 1 Checked 49 Sysmiss 1 There is not an adequate level of citizen/civil society participation 108 1 0 1 0 Unchecked 94 1 Checked 14 Sysmiss 1 Poor coordination with development partners 108 1 0 1 0 Unchecked 86 1 Checked 22 Sysmiss 1 The World Bank Group works too slowly 108 1 0 1 0 Unchecked 101 1 Checked 7 Sysmiss 1 The Government works inefficiently 108 1 0 1 0 Unchecked 73 1 Checked 35 Sysmiss 1 Political pressures and obstacles 108 1 0 1 0 Unchecked 64 1 Checked 44 Sysmiss 1 Reforms are not well thought out in light of country challenges 108 1 0 1 0 Unchecked 65 1 Checked 43 Sysmiss 1 Inadequate funding 108 1 0 1 0 Unchecked 92 1 Checked 16 Sysmiss 1 Other 108 1 0 1 0 Unchecked 107 1 Checked 1 Sysmiss 1 Anti corruption 97 12 1 10 1 Not important at all 3 3 3 4 4 5 1 6 6 7 8 8 18 9 19 10 Very important 35 11 Don't know 5 Sysmiss 7 Information and communications technology 95 14 1 10 1 Not important at all 3 3 2 4 7 5 15 6 7 7 11 8 17 9 14 10 Very important 19 11 Don't know 6 Sysmiss 8 Transport (e.g., roads, bridges, transportation) 100 9 1 10 1 Not important at all 1 3 3 4 4 5 7 6 7 7 12 8 27 9 18 10 Very important 21 11 Don't know 3 Sysmiss 6 Law and justice (e.g., judicial system) 99 10 1 10 1 Not important at all 2 2 2 3 6 4 5 5 5 6 10 7 12 8 15 9 13 10 Very important 29 11 Don't know 3 Sysmiss 7 Urban development 91 18 1 10 1 Not important at all 2 3 5 4 2 5 5 6 15 7 11 8 21 9 12 10 Very important 18 11 Don't know 10 Sysmiss 8 Environmental sustainability 90 19 1 10 1 Not important at all 3 3 3 4 1 5 5 6 10 7 7 8 23 9 19 10 Very important 19 11 Don't know 10 Sysmiss 9 Poverty reduction 100 9 1 10 1 Not important at all 2 3 1 5 2 6 2 7 8 8 19 9 19 10 Very important 47 11 Don't know 2 Sysmiss 7 Domestic private sector development 100 9 1 10 1 Not important at all 1 5 1 6 3 7 5 8 15 9 29 10 Very important 46 11 Don't know 3 Sysmiss 6 Foreign direct investment 97 12 1 10 1 Not important at all 2 3 1 5 4 6 4 7 4 8 11 9 23 10 Very important 48 11 Don't know 5 Sysmiss 7 Local governance and institutions 94 15 1 10 1 Not important at all 2 2 2 3 1 4 3 5 9 6 7 7 11 8 19 9 23 10 Very important 17 11 Don't know 6 Sysmiss 9 Water and sanitation 93 16 1 10 1 Not important at all 2 3 4 4 3 5 8 6 8 7 11 8 18 9 23 10 Very important 16 11 Don't know 6 Sysmiss 10 Trade and exports 94 15 1 10 1 Not important at all 2 2 1 3 1 4 4 5 14 6 6 7 16 8 16 9 19 10 Very important 15 11 Don't know 6 Sysmiss 9 Economic growth 101 8 1 10 1 Not important at all 2 3 1 5 1 6 2 7 7 8 15 9 28 10 Very important 45 11 Don't know 1 Sysmiss 7 Energy 95 14 1 10 1 Not important at all 4 3 4 4 2 5 7 6 13 7 7 8 11 9 25 10 Very important 22 11 Don't know 6 Sysmiss 8 Disaster management 91 18 1 10 1 Not important at all 4 2 3 3 9 4 5 5 7 6 6 7 19 8 14 9 14 10 Very important 10 11 Don't know 7 Sysmiss 11 Public sector governance/ reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 96 13 1 10 1 Not important at all 2 3 2 4 3 5 5 6 6 7 13 8 16 9 17 10 Very important 32 11 Don't know 4 Sysmiss 9 Job creation/employment 101 8 1 10 1 Not important at all 2 5 3 6 1 7 5 8 12 9 24 10 Very important 54 11 Don't know 2 Sysmiss 6 Social cohesion 97 12 1 10 1 Not important at all 5 2 2 3 4 4 2 5 5 6 16 7 8 8 24 9 12 10 Very important 19 11 Don't know 3 Sysmiss 9 Financial markets 93 16 1 10 1 Not important at all 3 2 1 3 3 4 1 5 7 6 7 7 18 8 19 9 13 10 Very important 21 11 Don't know 7 Sysmiss 9 Equality of opportunity (i.e., equity) 92 17 1 10 1 Not important at all 5 2 1 3 4 4 1 5 13 6 10 7 6 8 13 9 15 10 Very important 24 11 Don't know 9 Sysmiss 8 Health 90 19 1 10 1 Not important at all 5 2 1 3 1 4 1 5 9 6 10 7 11 8 16 9 18 10 Very important 18 11 Don't know 9 Sysmiss 10 Rural development 97 12 1 10 1 Not important at all 4 4 2 5 7 6 9 7 8 8 17 9 23 10 Very important 27 11 Don't know 4 Sysmiss 8 Education 93 16 1 10 1 Not important at all 3 2 1 3 1 4 3 5 4 6 8 7 5 8 17 9 19 10 Very important 32 11 Don't know 6 Sysmiss 10 Social protection (e.g., pensions, targeted social assistance) 95 14 1 10 1 Not important at all 7 2 3 4 4 5 7 6 5 7 17 8 21 9 10 10 Very important 21 11 Don't know 6 Sysmiss 8 Climate change (e.g., mitigation, adaptation) 89 20 1 10 1 Not important at all 5 2 4 3 7 4 5 5 7 6 6 7 13 8 17 9 12 10 Very important 13 11 Don't know 9 Sysmiss 11 Agricultural development 95 14 1 10 1 Not important at all 1 2 1 4 1 5 3 6 4 7 11 8 19 9 24 10 Very important 31 11 Don't know 5 Sysmiss 9 Natural resource management (e.g., oil, gas, mining) 95 14 1 10 1 Not important at all 5 2 5 3 1 4 6 5 9 6 5 7 8 8 22 9 20 10 Very important 14 11 Don't know 6 Sysmiss 8 Information and communications technology 36 73 1 10 1 Not effective at all 3 3 1 4 1 5 5 6 8 7 5 8 8 9 3 10 Very effective 2 11 Don't know 70 Sysmiss 3 Transport (e.g., roads, bridges, transportation) 53 56 1 9 1 Not effective at all 3 2 2 3 3 4 4 5 6 6 9 7 12 8 10 9 4 10 Very effective 0 11 Don't know 53 Sysmiss 3 Law and justice (e.g., judicial system) 48 61 1 9 1 Not effective at all 4 2 1 3 2 4 5 5 8 6 9 7 5 8 11 9 3 10 Very effective 0 11 Don't know 56 Sysmiss 5 Urban development 49 60 1 9 1 Not effective at all 4 2 1 3 1 4 6 5 8 6 8 7 6 8 11 9 4 10 Very effective 0 11 Don't know 56 Sysmiss 4 Environmental sustainability 56 53 1 10 1 Not effective at all 2 2 1 3 3 4 3 5 9 6 11 7 11 8 8 9 5 10 Very effective 3 11 Don't know 50 Sysmiss 3 Poverty reduction 68 41 1 10 1 Not effective at all 5 2 2 3 5 4 9 5 3 6 10 7 15 8 10 9 7 10 Very effective 2 11 Don't know 37 Sysmiss 4 Domestic private sector development 64 45 1 10 1 Not effective at all 1 2 4 3 6 4 4 5 8 6 8 7 14 8 12 9 3 10 Very effective 4 11 Don't know 41 Sysmiss 4 Foreign direct investment 60 49 1 10 1 Not effective at all 2 2 4 3 6 4 4 5 7 6 7 7 13 8 11 9 3 10 Very effective 3 11 Don't know 45 Sysmiss 4 Local governance and institutions 64 45 1 10 1 Not effective at all 3 2 1 3 5 4 7 5 6 6 12 7 14 8 11 9 2 10 Very effective 3 11 Don't know 41 Sysmiss 4 Water and sanitation 58 51 1 10 1 Not effective at all 2 2 1 3 1 4 4 5 10 6 7 7 11 8 11 9 8 10 Very effective 3 11 Don't know 47 Sysmiss 4 Trade and exports 53 56 1 10 1 Not effective at all 2 2 1 3 3 4 7 5 9 6 5 7 14 8 9 9 2 10 Very effective 1 11 Don't know 51 Sysmiss 5 Economic growth 69 40 1 10 1 Not effective at all 3 2 1 3 7 4 6 5 9 6 9 7 11 8 13 9 6 10 Very effective 4 11 Don't know 36 Sysmiss 4 Energy 59 50 1 10 1 Not effective at all 3 2 1 3 3 5 10 6 9 7 11 8 12 9 5 10 Very effective 5 11 Don't know 45 Sysmiss 5 Disaster management 43 66 1 10 1 Not effective at all 3 2 3 3 1 4 4 5 10 6 9 7 6 8 4 9 2 10 Very effective 1 11 Don't know 60 Sysmiss 6 Public sector governance/ reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 70 39 1 10 1 Not effective at all 3 2 1 3 7 4 5 5 8 6 11 7 11 8 15 9 6 10 Very effective 3 11 Don't know 32 Sysmiss 7 Job creation/employment 63 46 1 10 1 Not effective at all 4 2 5 3 6 4 4 5 8 6 11 7 11 8 9 9 1 10 Very effective 4 11 Don't know 42 Sysmiss 4 Social cohesion 54 55 1 10 1 Not effective at all 3 2 3 3 5 4 4 5 8 6 12 7 8 8 6 9 3 10 Very effective 2 11 Don't know 51 Sysmiss 4 Financial markets 59 50 1 10 1 Not effective at all 2 2 1 3 5 4 5 5 5 6 7 7 16 8 11 9 4 10 Very effective 3 11 Don't know 46 Sysmiss 4 Equality of opportunity (i.e., equity) 55 54 1 9 1 Not effective at all 4 2 1 3 4 4 5 5 8 6 5 7 10 8 13 9 5 10 Very effective 0 11 Don't know 50 Sysmiss 4 Health 56 53 1 10 1 Not effective at all 4 2 2 3 3 4 3 5 6 6 10 7 14 8 9 9 3 10 Very effective 2 11 Don't know 49 Sysmiss 4 Rural development 62 47 1 10 1 Not effective at all 5 2 1 3 4 4 4 5 10 6 11 7 11 8 9 9 6 10 Very effective 1 11 Don't know 43 Sysmiss 4 Education 57 52 1 10 1 Not effective at all 4 2 6 3 8 4 3 5 7 6 3 7 10 8 11 9 2 10 Very effective 3 11 Don't know 45 Sysmiss 7 Social protection (e.g., pensions, targeted social assistance) 52 57 1 10 1 Not effective at all 4 2 3 3 2 4 2 5 11 6 5 7 11 8 10 9 2 10 Very effective 2 11 Don't know 53 Sysmiss 4 Climate change (e.g., mitigation, adaptation) 48 61 1 10 1 Not effective at all 5 2 2 3 6 4 2 5 10 6 7 7 6 8 6 9 3 10 Very effective 1 11 Don't know 57 Sysmiss 4 Agricultural development 61 48 1 9 1 Not effective at all 4 2 2 3 4 4 2 5 7 6 6 7 15 8 14 9 7 10 Very effective 0 11 Don't know 43 Sysmiss 5 Natural resource management (e.g., oil, gas, mining) 42 67 1 10 1 Not effective at all 2 2 2 3 2 4 1 5 9 6 5 7 11 8 7 9 2 10 Very effective 1 11 Don't know 62 Sysmiss 5 Where are the World Bank Group's decisions made primarily that support the program in Bosnia-Herzegovina? 108 1 1 3 1 At the Headquarters (in Washington D.C.) 60 2 In the country 8 3 Don't know 40 Sysmiss 1 To what extent does the World Bank Group's work help to achieve development results in Bosnia-Herzegovina? 92 17 1 10 1 To no degree at all 3 2 2 3 6 4 10 5 15 6 14 7 20 8 12 9 5 10 To a very significant degree 5 11 Don't know 16 Sysmiss 1 To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Bosnia-Herzegovina? 84 25 1 10 1 To no degree at all 3 2 2 3 4 4 7 5 15 6 17 7 18 8 11 9 4 10 To a very significant degree 3 11 Don't know 25 The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, etc.) meet the needs of Bosnia-Herzegovina 90 19 1 10 1 Strongly disagree 6 2 7 3 12 4 13 5 11 6 13 7 12 8 9 9 6 10 Strongly agree 1 11 Don't know 19 The World Bank Group meets Bosnia-Herzegovina's needs for knowledge services (e.g., research, analysis, data, technical assistance) 84 25 1 10 1 Strongly disagree 4 2 4 3 15 4 3 5 14 6 10 7 11 8 13 9 4 10 Strongly agree 6 11 Don't know 22 Sysmiss 3 To what extent do you believe the World Bank Group measures and corrects its work in real time in Bosnia-Herzegovina? 74 35 1 10 1 To no degree at all 2 2 3 3 9 4 10 5 12 6 16 7 9 8 7 9 3 10 To a very significant degree 3 11 Don't know 35 How frequently do you consult World Bank Group's knowledge work and activities in the work you do? Please note: in some cases the survey will ask for a specific number of responses. Please do not choose any more than requested. If more responses are chosen, data cannot be included in analysis. 106 3 1 5 1 Weekly 11 2 Monthly 10 3 A few times a year 33 4 Rarely 35 5 Never 17 Sysmiss 3 Are timely 79 30 1 10 1 To no degree at all 4 2 3 3 7 4 12 5 11 6 14 7 13 8 9 9 4 10 To a very significant degree 2 11 Don't know 26 Sysmiss 4 Include appropriate level of stakeholder involvement during preparation 74 35 1 10 1 To no degree at all 3 2 4 3 11 4 10 5 13 6 4 7 13 8 12 9 2 10 To a very significant degree 2 11 Don't know 28 Sysmiss 7 Are relevant to Bosnia-Herzegovina's development priorities 76 33 1 10 1 To no degree at all 1 2 4 3 7 4 10 5 11 6 8 7 9 8 12 9 9 10 To a very significant degree 5 11 Don't know 27 Sysmiss 6 Lead to practical solutions 80 29 1 10 1 To no degree at all 3 2 2 3 1 4 16 5 15 6 8 7 12 8 15 9 6 10 To a very significant degree 2 11 Don't know 23 Sysmiss 6 Are accessible (well written and easy to understand) 82 27 1 10 1 To no degree at all 1 2 2 3 8 4 6 5 12 6 12 7 13 8 14 9 10 10 To a very significant degree 4 11 Don't know 20 Sysmiss 7 Are source of relevant information on global good practices 84 25 1 10 1 To no degree at all 1 3 3 4 4 5 12 6 13 7 13 8 17 9 15 10 To a very significant degree 6 11 Don't know 19 Sysmiss 6 Enhance your knowledge and/or skills 85 24 1 10 1 To no degree at all 2 3 5 4 3 5 8 6 7 7 20 8 16 9 13 10 To a very significant degree 11 11 Don't know 18 Sysmiss 6 Are adequately disseminated 76 33 1 10 1 To no degree at all 2 2 3 3 4 4 6 5 5 6 17 7 13 8 15 9 6 10 To a very significant degree 5 11 Don't know 27 Sysmiss 6 Are translated enough into local language 73 36 1 10 1 To no degree at all 2 2 4 3 3 4 6 5 11 6 12 7 5 8 14 9 8 10 To a very significant degree 8 11 Don't know 31 Sysmiss 5 Are adaptable to Bosnia-Herzegovina's specific development challenges and country circumstances 78 31 1 10 1 To no degree at all 2 2 1 3 3 4 9 5 10 6 13 7 17 8 15 9 5 10 To a very significant degree 3 11 Don't know 24 Sysmiss 7 Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 85 24 1 10 1 Not significant at all 3 2 2 3 4 4 4 5 15 6 19 7 18 8 14 9 4 10 Very significant 2 11 Don't know 20 Sysmiss 4 Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 84 25 1 10 1 Very low technical quality 1 3 3 4 1 5 9 6 18 7 24 8 11 9 10 10 Very high technical quality 7 11 Don't know 20 Sysmiss 5 Conceptualization (understanding and framing the problem) 82 27 1 10 1 To no degree at all 2 2 2 3 6 4 7 5 13 6 13 7 15 8 13 9 9 10 To a very significant degree 2 11 Don't know 22 Sysmiss 5 Design (appraising and planning the solutions) 79 30 1 10 1 To no degree at all 3 2 1 3 6 5 18 6 13 7 16 8 14 9 6 10 To a very significant degree 2 11 Don't know 25 Sysmiss 5 Implementation (Executing, carrying out, monitoring and making appropriate adjustments) 79 30 1 10 1 To no degree at all 2 2 1 3 5 4 6 5 11 6 10 7 17 8 13 9 9 10 To a very significant degree 5 11 Don't know 24 Sysmiss 6 Evaluation (assessing the impact and results) 78 31 1 10 1 To no degree at all 2 2 4 3 5 4 3 5 6 6 7 7 18 8 18 9 8 10 To a very significant degree 7 11 Don't know 24 Sysmiss 7 The World Bank Group disburses funds promptly 58 51 1 10 1 Strongly disagree 1 2 3 3 3 4 2 5 9 6 9 7 6 8 11 9 4 10 Strongly agree 10 11 Don't know 45 Sysmiss 6 The World Bank Group effectively monitors and evaluates the projects and programs it supports 74 35 2 10 1 Strongly disagree 0 2 2 3 7 4 1 5 7 6 9 7 6 8 18 9 12 10 Strongly agree 12 11 Don't know 31 Sysmiss 4 The World Bank Group's approvals and reviews are done in a timely fashion 70 39 2 10 1 Strongly disagree 0 2 2 3 8 4 2 5 3 6 13 7 11 8 13 9 10 10 Strongly agree 8 11 Don't know 34 Sysmiss 5 The World Bank Group's 'Safeguard Policy' requirements are reasonable 54 55 1 10 1 Strongly disagree 1 2 2 4 1 5 5 6 10 7 12 8 10 9 6 10 Strongly agree 7 11 Don't know 50 Sysmiss 5 The World Bank Group's conditions on its lending are reasonable 69 40 1 10 1 Strongly disagree 1 2 1 3 5 4 4 5 7 6 8 7 15 8 16 9 7 10 Strongly agree 5 11 Don't know 34 Sysmiss 6 The World Bank Group takes decisions quickly in Bosnia-Herzegovina 67 42 1 10 1 Strongly disagree 2 2 3 3 5 4 10 5 7 6 11 7 12 8 9 9 3 10 Strongly agree 5 11 Don't know 37 Sysmiss 5 Working with the World Bank Group increases Bosnia-Herzegovina's institutional capacity 85 24 1 10 1 Strongly disagree 2 2 2 3 4 4 5 5 3 6 9 7 13 8 25 9 12 10 Strongly agree 10 11 Don't know 20 Sysmiss 4 The World Bank Group ensures consistency and continuity through staff changes 56 53 2 10 1 Strongly disagree 0 2 3 3 3 4 4 5 4 6 8 7 10 8 10 9 5 10 Strongly agree 9 11 Don't know 48 Sysmiss 5 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes appropriate use of them 61 48 2 10 1 Strongly disagree 0 2 1 3 6 4 4 5 3 6 6 7 17 8 12 9 6 10 Strongly agree 6 11 Don't know 43 Sysmiss 5 The World Bank Group provides effective implementation support (i.e., supervision of projects) 66 43 2 10 1 Strongly disagree 0 2 2 3 2 4 1 5 1 6 11 7 12 8 14 9 12 10 Strongly agree 11 11 Don't know 38 Sysmiss 5 Which of the following best describes the way the World Bank Group operates in Bosnia-Herzegovina? 107 2 2 5 1 The World Bank Group takes too much risk in Bosnia Herzegovi 0 2 The World Bank Group does not take enough risk in Bosnia Her 39 3 The World Bank Group's approach to risk is appropriate 22 4 Don't know 41 5 Prefer not to answer 5 Sysmiss 2 To what extent do you believe the World Bank Group is adequately staffed in Bosnia-Herzegovina? 54 55 2 10 1 To no degree at all 0 2 2 3 4 4 4 5 4 6 13 7 10 8 11 9 3 10 To a very significant degree 3 11 Don't know 52 Sysmiss 3 Provide more adequate data/knowledge/statistics/figures on Bosnia-Herzegovina's economy Please note: in some cases the survey will ask for a specific number of responses. Please do not choose any more than requested. If more responses are chosen, data cannot be included in analysis. 106 3 0 1 0 Unchecked 97 1 Checked 9 Sysmiss 3 Collaborate more effectively with Government clients (e.g., state, entity, cantonal, municipal) 106 3 0 1 0 Unchecked 78 1 Checked 28 Sysmiss 3 Offer more innovative financial products 106 3 0 1 0 Unchecked 75 1 Checked 31 Sysmiss 3 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 106 3 0 1 0 Unchecked 83 1 Checked 23 Sysmiss 3 Reach out more to groups outside of Government 106 3 0 1 0 Unchecked 88 1 Checked 18 Sysmiss 3 Improve the quality of its experts as related to Bosnia-Herzegovina's specific challenges 106 3 0 1 0 Unchecked 97 1 Checked 9 Sysmiss 3 Offer more innovative knowledge services 106 3 0 1 0 Unchecked 96 1 Checked 10 Sysmiss 3 Ensure greater selectivity in its work 106 3 0 1 0 Unchecked 104 1 Checked 2 Sysmiss 3 Increase the level of capacity development in the country 106 3 0 1 0 Unchecked 73 1 Checked 33 Sysmiss 3 Reduce the complexity of obtaining World Bank Group financing 106 3 0 1 0 Unchecked 82 1 Checked 24 Sysmiss 3 Work faster 106 3 0 1 0 Unchecked 100 1 Checked 6 Sysmiss 3 Increase the level of World Bank Group staffing in Bosnia-Herzegovina’s office 106 3 0 1 0 Unchecked 104 1 Checked 2 Sysmiss 3 Other 106 3 0 1 0 Unchecked 102 1 Checked 4 Sysmiss 3 When considering the combination of services that the World Bank Group offers in Bosnia-Herzegovina, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bosnia-Herz 108 1 1 6 1 Financial services 46 2 Knowledge products 25 3 Convening services 16 4 None of the above 0 5 The combination is appropriate for Bosnia Herzegovina 11 6 Don't know 10 Sysmiss 1 Social safety nets 107 2 0 1 0 Unchecked 84 1 Checked 23 Sysmiss 2 Public financial management 107 2 0 1 0 Unchecked 51 1 Checked 56 Sysmiss 2 Access to justice systems 107 2 0 1 0 Unchecked 85 1 Checked 22 Sysmiss 2 Access to basic services 107 2 0 1 0 Unchecked 96 1 Checked 11 Sysmiss 2 Capacity of state institutions 107 2 0 1 0 Unchecked 66 1 Checked 41 Sysmiss 2 Jobs 107 2 0 1 0 Unchecked 41 1 Checked 66 Sysmiss 2 Improving livelihoods 107 2 0 1 0 Unchecked 60 1 Checked 47 Sysmiss 2 Social cohesion 107 2 0 1 0 Unchecked 84 1 Checked 23 Sysmiss 2 Social safety nets 98 11 0 1 0 Unchecked 66 1 Checked 32 Sysmiss 11 Public financial management 98 11 0 1 0 Unchecked 68 1 Checked 30 Sysmiss 11 Access to justice systems 98 11 0 1 0 Unchecked 51 1 Checked 47 Sysmiss 11 Access to basic services 98 11 0 1 0 Unchecked 75 1 Checked 23 Sysmiss 11 Capacity of state institutions 98 11 0 1 0 Unchecked 70 1 Checked 28 Sysmiss 11 Jobs 98 11 0 1 0 Unchecked 70 1 Checked 28 Sysmiss 11 Improving livelihoods 98 11 0 1 0 Unchecked 69 1 Checked 29 Sysmiss 11 Social cohesion 98 11 0 1 0 Unchecked 60 1 Checked 38 Sysmiss 11 Local newspapers 105 4 0 1 0 Unchecked 67 1 Checked 38 Sysmiss 4 International newspapers 105 4 0 1 0 Unchecked 97 1 Checked 8 Sysmiss 4 Local radio 105 4 0 0 0 Unchecked 105 1 Checked 0 Sysmiss 4 International radio 105 4 0 0 0 Unchecked 105 1 Checked 0 Sysmiss 4 Local television 105 4 0 1 0 Unchecked 71 1 Checked 34 Sysmiss 4 International television 105 4 0 1 0 Unchecked 103 1 Checked 2 Sysmiss 4 Periodicals 105 4 0 1 0 Unchecked 79 1 Checked 26 Sysmiss 4 Internet 105 4 0 1 0 Unchecked 39 1 Checked 66 Sysmiss 4 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 105 4 0 1 0 Unchecked 101 1 Checked 4 Sysmiss 4 Blogs 105 4 0 1 0 Unchecked 104 1 Checked 1 Sysmiss 4 Mobile phones 105 4 0 1 0 Unchecked 104 1 Checked 1 Sysmiss 4 Instant messaging 105 4 0 1 0 Unchecked 104 1 Checked 1 Sysmiss 4 Other 105 4 0 1 0 Unchecked 91 1 Checked 14 Sysmiss 4 Blogs 107 2 0 1 0 Unchecked 105 1 Checked 2 Sysmiss 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 107 2 0 1 0 Unchecked 64 1 Checked 43 Sysmiss 2 e-Newsletters 107 2 0 1 0 Unchecked 69 1 Checked 38 Sysmiss 2 Instant messaging 107 2 0 1 0 Unchecked 106 1 Checked 1 Sysmiss 2 World Bank Group's seminars/workshops/conferences 107 2 0 1 0 Unchecked 58 1 Checked 49 Sysmiss 2 World Bank Group's publications and other written materials 107 2 0 1 0 Unchecked 69 1 Checked 38 Sysmiss 2 Mobile phones 107 2 0 1 0 Unchecked 106 1 Checked 1 Sysmiss 2 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 107 2 0 1 0 Unchecked 103 1 Checked 4 Sysmiss 2 World Bank Group's website 107 2 0 1 0 Unchecked 84 1 Checked 23 Sysmiss 2 Other 107 2 0 1 0 Unchecked 106 1 Checked 1 Sysmiss 2 Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? 86 23 1 2 1 Yes 29 2 No 57 Sysmiss 23 Have you requested information from the World Bank Group on its activities in the past year? (If YES please go to Question G5; if NO please go to G6) 87 22 1 2 1 Yes 34 2 No 53 Sysmiss 22 Were you able to obtain this information? 41 68 1 2 1 Yes 31 2 No 10 Sysmiss 68 Do you have access to the Internet? 100 9 1 2 1 Yes 97 2 No 3 Sysmiss 9 Do you use/have you used the World Bank Group website? 96 13 1 2 1 Yes 78 2 No 18 Sysmiss 13 Which do you primarily use? 100 9 1 2 1 The World Bank Group's country website 68 2 The World Bank Group's main website 32 Sysmiss 9 Which Internet connection do you use primarily when visiting a World Bank Group website? 102 7 1 2 1 High speed 97 2 Dial-up 5 Sysmiss 7 I use/consult World Bank Group's data more often than I did a few years ago 97 12 1 10 1 Strongly disagree 5 2 6 3 11 4 6 5 15 6 5 7 16 8 15 9 4 10 Strongly agree 14 11 Don't know 7 Sysmiss 5 I find the World Bank Group's websites easy to navigate. 85 24 2 10 1 Strongly disagree 0 2 1 3 3 4 8 5 10 6 8 7 17 8 18 9 9 10 Strongly agree 11 11 Don't know 14 Sysmiss 10 I find the information on the World Bank Group's websites useful. 86 23 2 10 1 Strongly disagree 0 2 3 3 2 5 8 6 6 7 10 8 19 9 24 10 Strongly agree 14 11 Don't know 12 Sysmiss 11 The World Bank Group's social media channels are valuable sources of information about the institution 53 56 1 10 1 Strongly disagree 4 2 3 3 6 4 5 5 9 6 2 7 11 8 7 9 3 10 Strongly agree 3 11 Don't know 48 Sysmiss 8 When I need information from the World Bank Group I know how to find it 97 12 1 10 1 Strongly disagree 1 2 5 3 2 4 5 5 12 6 11 7 6 8 17 9 12 10 Strongly agree 26 11 Don't know 8 Sysmiss 4 The World Bank Group is responsive to my information requests and inquiries 70 39 1 10 1 Strongly disagree 1 2 1 3 1 4 3 5 7 6 8 7 15 8 9 9 13 10 Strongly agree 12 11 Don't know 31 Sysmiss 8 Which of the following best describes your current position? Please note: in some cases the survey will ask for a specific number of responses. Please do not choose any more than requested. If more responses are chosen, data cannot be included in analysis. 108 1 1 21 1 Office of the President, Prime Minster 1 2 Office of Minister 4 3 Office of Parliamentarian 3 4 Employee of a Ministry, Ministerial Department or Implementa 28 5 Consultant/Contractor working on World Bank supported projec 0 6 Project Management Unit (PMU) overseeing implementation of p 7 7 Local Government Office or Staff 12 8 Bilateral Agency 1 9 Multilateral Agency 3 10 Private Sector Organization 8 11 Private Foundation 1 12 Financial Sector/Private Bank 3 13 NGO 11 14 Community Based Organization 0 15 Media 9 16 Independent Government Institution 2 17 Trade Union 1 18 Faith-Based Group 0 19 Academia/Research Institute/Think Tank 7 20 Judiciary Branch 0 21 Other 7 Sysmiss 1 Please identify the primary specialization of your work. 105 4 1 19 1 Agriculture/rural development/food security 5 2 Climate change/disaster management 0 3 Education 9 4 Energy 1 5 Financial markets/banking 8 6 Gender equity/equality of opportunity 3 7 Health/Communicable/non-communicable diseases 1 8 Information and communications technology 1 9 Job creation/employment 5 10 Law and justice/regulatory framework 6 11 Natural resource management/environmental sustainability 4 12 Private sector development/foreign direct investment 8 13 Public sector governance/public financial management/anti co 17 14 Social protection 6 15 Transport 1 16 Urban development 1 17 Water and sanitation 1 18 Generalist 4 19 Other 24 Sysmiss 4 Currently, do you professionally collaborate/work with the World Bank Group in your country? 104 5 1 2 1 Yes 54 2 No 50 Sysmiss 5 Which of the following agencies of the World Bank Group do you primarily engage with in Bosnia-Herzegovina? 82 27 1 4 1 The World Bank (IDA) 60 2 The International Finance Corporation (IFC) 16 3 The Multilateral Investment Guarantee Agency (MIGA) 1 4 Other 5 Sysmiss 27 Do your projects involve both the World Bank and the IFC? 87 22 1 2 1 Yes 25 2 No 62 Sysmiss 22 If yes, what was your view on the two institutions working together in Bosnia-Herzegovina? 39 70 1 5 1 Working well together 15 2 Collaborating but needs improvement 8 3 In conflict 0 4 Other 2 5 14 Sysmiss 70 Observer 98 11 0 1 0 Unchecked 88 1 Checked 10 Sysmiss 11 98 11 0 1 0 Unchecked 60 1 Checked 38 Sysmiss 11 Engage in World Bank Group related/sponsored events/activities 98 11 0 1 0 Unchecked 71 1 Checked 27 Sysmiss 11 Collaborate as part of my professional duties 98 11 0 1 0 Unchecked 62 1 Checked 36 Sysmiss 11 Use World Bank Group website for information, data, research, etc. 98 11 0 1 0 Unchecked 62 1 Checked 36 Sysmiss 11 Which best represents your geographic location? 105 4 1 4 1 Federation of Bosnia and Herzegovina 61 2 Republika Srpska 35 3 Brcko District 2 4 Other 7 Sysmiss 4