DDI_PAK_2013_ES-INNOV_v01_M_WB Development Data Group 2015-04-30 NADA v01 (April 2015) Enterprise Survey 2013 Innovation Follow-up Survey ES-INNOV 2013 PAK_2013_ES-INNOV_v01_M World Bank The Department for International Development NADA World Bank Enterprise Analysis Unit VP Development Economics and Chief Economist, Enterprise Analysis - WB Enterprise Survey [en/oth] The Enterprise Survey is a firm-level survey of a representative sample of an economy's private sector. Firm-level surveys have been conducted since 1998 by different units within the World Bank. Since 2005-2006, most data collection efforts have been centralized within the Enterprise Analysis Unit. The Enterprise Surveys are conducted across all geographic regions and cover small, medium, and large companies. The surveys are administered to a representative sample of firms in the non-agricultural formal private economy. Data is used to create indicators that benchmark the quality of the business and investment climate across countries. The Innovation Follow-up Survey was launched in 2011 to study innovation and innovation-related activities. During 2011-2014, 19 countries in Africa and South Asia already included in the standard Enterprise Survey have been surveyed using the innovation module. The countries are: Congo DRC, Ethiopia, Ghana, Kenya, Malawi, Namibia, Nigeria, Rwanda, Sierra Leone, South Sudan, Sudan, Tanzania, Uganda, Zambia, and Zimbabwe in Africa and Bangladesh, India, Nepal, and Pakistan in South Asia. v01 In 2011 the World Bank in collaboration with the Department for International Development (DFID) launched the follow-up survey to the standard World Bank Enterprise Survey (ES) aiming to improve the measurement of innovation in emerging economies and developing countries. Researchers re-visited firms already interviewed during the ES to collect firms-level data on innovation and innovation-related activities, such as product innovation, process innovation, organizational innovation, and marketing innovation. The objectives of the Innovation Follow-up Survey are: - To provide evidence on nature, role and determinants of innovation in emerging and developing countries; - To generate information that will be used to identify projects and develop policies to promote innovation; - To stimulate systematic policy dialogue on the importance of innovation as a driver of private sector development and economic growth at the global level. The survey was administered to a subset of ES respondents randomly selected in order to have a final sample of 75% of the original ES; 696 successful interviews were performed. Business owners and top managers were interviewed from November 2013 through August 2014. Pakistan National The primary sampling unit of the study is an establishment. An establishment is a physical location where business is carried out and where industrial operations take place or services are provided. A firm may be composed of one or more establishments. For example, a brewery may have several bottling plants and several establishments for distribution. For the purposes of this survey an establishment must make its own financial decisions and have its own financial statements separate from those of the firm. An establishment must also have its own management and control over its payroll. The whole population, or the universe, covered in the Enterprise Surveys is the non-agricultural private economy. It comprises: all manufacturing sectors according to the ISIC Revision 3.1 group classification (group D), construction sector (group F), services sector (groups G and H), and transport, storage, and communications sector (group I). Note that this population definition excludes the following sectors: financial intermediation (group J), real estate and renting activities (group K, except sub-sector 72, IT, which was added to the population under study), and all public or utilities sectors. Companies with 100% government ownership are not eligible to participate in the Enterprise Surveys. Sample survey data [ssd] The scope of the study includes: - product innovation - process innovation - organizational innovation - marketing innovation - innovation activities - use of information technologies. Respondents were randomly selected from a list of establishments interviewed for Pakistan 2013 Enterprise Survey. The goal was to have a final sample of 75% of the original businesses. Face-to-face [f2f] Weighs for the innovation survey are calculated from the original Enterprise Survey weights through upwards adjustment by multiplying with a cell-specific factor which equals the proportion of originally completed ES interviews to completed innovation interviews. Enterprise Surveys Enterprise Surveys https://www.enterprisesurveys.org/Portal/ Cost: None The use of this dataset must be acknowledged using a citation which would include: - the identification of the Primary Investigator (including country name) - the full title of the survey and its acronym (when available), and the year(s) of implementation - the survey reference number - the source and date of download (for datasets disseminated online) Example: The World Bank. Pakistan Enterprise Survey (ES) 2013, Innovation Follow-up Survey. Ref. PAK_2013_ES-INNOV_v01_M. Dataset downloaded from [URL] on [date]. The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. pakistan_2013_innovation_data_ 696 214 WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID 696 580892 581797 581344.889 261.665 Company ID Company ID Company ID Company ID Company ID 696 11 62501 36807.78 22459.21 Sampling Size Sampling Size Sampling Size Sampling Size Sampling Size 696 Micro <5 1 Small >=5 and <=19 2 Medium >=20 and <=99 3 Large >=100 Screener Size Screener Size Screener Size Screener Size Screener Size 696 Micro <5 1 Small >=5 and <=19 2 Medium >=20 and <=99 3 Large >=100 696 -9 Dont Know 1936 1940 1944 1945 1948 1950 1951 1952 1953 1954 1956 1958 1959 1960 1961 1962 1963 1964 1965 1966 1967 1968 1969 1970 1971 1972 1973 1974 1975 1976 1977 1978 1979 1980 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 First Product/Service Isic Code First Product/Service Isic Code First Product/Service Isic Code First Product/Service Isic Code First Product/Service Isic Code 696 1511 7290 2693.565 1310.598 Q6. Questionnaire: Q6. Questionnaire: Q6. Questionnaire: Q6. Questionnaire: Q6. Questionnaire: 696 1 Manufacturing 2 Service 696 1 31 15.736 9.623 Q7_Month (Q7. Interview start timing) Q7_Month (Q7. Interview start timing) Q7_Month (Q7. Interview start timing) Q7_Month (Q7. Interview start timing) Q7_Month (Q7. Interview start timing) 696 1 2 3 4 5 6 7 8 11 12 696 2013 2014 696 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 696 59 28.897 17.044 Q8. Same respondent as the ES Q8. Same respondent as the ES Q8. Same respondent as the ES Q8. Same respondent as the ES Q8. Same respondent as the ES 696 1 Yes 2 No Q9. From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce Q9. From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce Q9. From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce Q9. From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce Q9. From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce I would like to start by asking you some questions about any new or significantly improved product or service introduced by this establishment, where "new" means new to the establishment and not necessarily new to the market. The next questions will refer to this new or significantly improved product or service as an "innovative" product or service. From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce any innovative product or service? 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No From fiscal year 2009/2010 thru 2011/2012, how many innovative products or services did this establishment introduce? 158 538 -9 DON'T KNOW (SPONTANEOUS) 1 2 3 4 5 7 8 10 15 Sysmiss In fiscal year 2011/2012, what percentage of this establishment's total sales was represented by sales from all innovative products or services introduced from fiscal year 2009/2010 thru 2011/2012? 93 603 -9 DON'T KNOW (SPONTANEOUS) 3 5 10 15 20 25 30 40 50 60 70 80 85 100 Sysmiss Q12 Q12 Q12 Q12 Q12 The next questions are about this establishment's main innovative product or service. The main innovative product or service is the one that represented the largest proportion of this establishment's sales in value (not volume) during last fiscal year, that is fiscal year 2011/2012. Please describe in detail the main innovative product or service that this establishment introduced from fiscal year 2009/2010 thru 2011/2012. 158 65 voltage schiming machine 70 volt fans are manufacturing According to customer's demand Adesa flash Air fresheners Almas basin Antibiotic Auto filter BMW 3 series 106 Bab cock tap Ball point Basin Betterment in own service Betterment in quality Betterment of gloves monogram Betterment of tractor hub Bio phas chemicals Breezo shoes Brings inovation in packing Ceramics Certain part of motorcycle the conventional Change in sink style Change the filter sheet Changed design of commode & flush Changed designing of leef spring Changed the body shape Changed the flower Changed the whistle of pressure cooker Changed whole design of Adesha Chemicals Chlor peprex higlo bex multirex ginrexniswani logistics Civic 2012 model Cold sealants Construction Croissant opra almond fantsy Development of informal electronics Different design of bricks Different scro Different style parts of Ether Different styles of plastic bottles Different styles of tin Different type of spices (Masalas) Earlier make it simple now design it Earlier making columns wall panel now preparing solid wall panel Earlier two brackets now change it to 1 Earlier we are manufacture plane shirts now we are preparing lining shirts Earlier we prepared electric motor 6 now manufacturing electric motor 8 Earlier we were doing blue wet of cow & buff lows leather now we are processing goats & sheep's leat Earlier we were manufacturing gas home appliances now we are manufacturing air coolers along with it Earlier we were preparing simple light now we are preparing LED light Earlier we were preparing simple yarn now we are preparing acrylic yarn Earlier we were preparing small surgical cotton now manufacturing in big size Earlier we were preparing steel sheet now we are preparing aluminum sheet Fortuner Free parking facility Frozen items, every category of Kabab, Nuggets & Bread Gas which is used in export Glue Stick Halwa puri & sweets Heavy piles carpets Honda generators Hydraulic door closer IT related business Improved the development Increase government purchase Indrduced new colors for paints Ink Introduced ACC PAC software Introduced new potato digger Introduced new variety Introducing new model of pedestal fan Introduction of new capital basin Invalid response Iodine mix flour Kit kat fuse Lucky brand Magic depoxy glue Malala basin Manufacture steal slate which is not become slipped Manufacturing Ravi Piaggo 125cc motorbike Manufacturing boiler in large size instead of small size Marketing females in mart Medicine items Medicine quality and packing Melburn cigarette Multi Grain Begutte New basin New colors New design New design of garments New innovation New sanitary ware design New shoes design Not answered Now we are bringing large size of kitchen ware Now we are introducing E-90 model of chair Nutro truck Oreo Biscuits P trape Perfume paints Plastic furniture Polishing Method Polythene bags Prepared general tonic Prepared new articles of leather Quality of cloth Radiator euro 2 School jersey Set of Packing Books Should change shape of wheel cup Special thread Start manufacturing of tap Steaks Steal equipment Surgical bandage Surgical crap cotton Suzuki Haya Busa Heavy Bike Sweater T-shirts of different designs Thai Food & Continental Food Vanilla soap Vertical milling boring Water paints We change the color We change the design We change the design of paint bucket We introduced plate freezer Q12 Q12 Q12 Q12 Q12 Please describe in detail the main innovative product or service that this establishment introduced from fiscal year 2009/2010 thru 2011/2012. 43 Betterment of gloves colors Burger Continental Ceramics Change the shawk design Changed the packing of surgical cotton City aspire 1.5 Copied china design Development of remote dynamics Different style design of capital basin Different type in clean thread Different types of glue Earlier cooking range start operating with match box now it is automatic Enamel manufacturing Enlarge the sink Fine Floor Foam grades Fog seal French Tost Installed new plants Introduced scissors Kids beauty soap Knit wear Lemination paints Manufactured new design on dye Manufacturing of new design chairs & tables New design New models of bicycles Pain killers Panel change Pre code v filter Prepared cough syrup Surgical bandage Suzuki 150 Toyota GLI We change the color We change the design We introduced freezer's compressor first of all We made some change in product like color, pocket or cloth etc. Q12 Q12 Q12 Q12 Q12 Please describe in detail the main innovative product or service that this establishment introduced from fiscal year 2009/2010 thru 2011/2012. 5 According to customer's demand Hot seal Keesh Gumdola Bar Prepared clinic drips Suzuki 100 sprinter eco Q12 Q12 Q12 Q12 Q12 Please describe in detail the main innovative product or service that this establishment introduced from fiscal year 2009/2010 thru 2011/2012. 1 We change the color Q12 Q12 Q12 Q12 Q12 Please describe in detail the main innovative product or service that this establishment introduced from fiscal year 2009/2010 thru 2011/2012. In which year did this establishment introduce the main innovative product or service? 158 538 -9 DON'T KNOW (SPONTANEOUS) 2009 2010 2011 2012 Sysmiss In fiscal year 2011/2012, what percentage of this establishment's total sales was represented by sales from the main innovative product or service? 158 538 -9 DON'T KNOW (SPONTANEOUS) 1 2 3 5 10 15 20 25 30 35 40 45 50 60 70 75 80 85 90 100 Sysmiss Q15. Please describe in detail how the main innovative product or service is dif Q15. Please describe in detail how the main innovative product or service is dif Q15. Please describe in detail how the main innovative product or service is dif Q15. Please describe in detail how the main innovative product or service is dif Q15. Please describe in detail how the main innovative product or service is dif Please describe in detail how the main innovative product or service is different than the most similar product or service, if any, previously produced by this establishment 76 620 -7 THE PRODUCT OR SERVICE IS COMPLETELY NEW, THERE ARE NO SIMILAR PRODUCTS Sysmiss Please describe in detail how the main innovative product or service is different than the most similar product or service, if any, previously produced by this establishment 82 Acceding to availability Betterment in quality of cloth Bring betterment in quality of fire brigade vehicles and changed the color Brings betterment in services Changed the wireless phone style City 1.3 Color was changed Company earlier manufacturing FM2P truck before nutro truck Dawn bread Design is different Design was changed Different style of shoes Earlier P-trape were preparing in the market now we are introduced P-trape first time Earlier bracket was double now it become single Earlier different filter attached with bike now 1500 cc is change Earlier no marketing was done in this way Earlier we were preparing 750 kg boiler now preparing 935 kg boiler Earlier we were preparing ceramics products now we are manufacturing bricks Earlier we were preparing only army jersey now preparing school jersey Earlier we were preparing simple shoes foam now we preparing different foam Earlier we were preparing simple yarn now preparing acrylic yarn Flash Gas is used in export goods Introduced new model of fan Its botique Its latest Its new brand Just IT business Just make a little change New design New product capital basin has been introduced No difference Not answered Perfume paints Product is same but packing is change Purchase increased Santro Spices (Masalas) Suzuki motorcycles lowest models These are same just difference making glue Water paints We are prepare different kind screw We are preparing big size electric motors We are preparing different tablets and pain killer We are preparing in big size We brings betterment in the quality We did not compromise on quality of product & taste of quality We earlier make simple now also design it Please describe in detail how the main innovative product or service is different than the most similar product or service, if any, previously produced by this establishment 15 Color was changed Design is different Design was changed Different style in clean thread Introduced big bags New design Shahzor Shawks manufacturing is same, design has been change Simple paints Size is different as compare to earlier We brings betterment in the quality We changed the material We changed the monogram Please describe in detail how the main innovative product or service is different than the most similar product or service, if any, previously produced by this establishment 1 Changed the label Please describe in detail how the main innovative product or service is different than the most similar product or service, if any, previously produced by this establishment 1 Changed the neck style Does it have completely new functions? (READ EACH OPTION ALOUD Q16. I will now a Does it have completely new functions? (READ EACH OPTION ALOUD Q16. I will now a Does it have completely new functions? (READ EACH OPTION ALOUD Q16. I will now a Does it have completely new functions? (READ EACH OPTION ALOUD Q16. I will now a Does it have completely new functions? (READ EACH OPTION ALOUD Q16. I will now a I will now ask you a few questions about the main innovative product or service compared with all other products and services already produced in this establishment. Does it have completely new functions? 158 538 -9 Dont Know -7 Does Not Apply 1 Yes 2 No Sysmiss Is it cheaper to produce or offer? (READ EACH OPTION ALOUD Q16. I will now ask y Is it cheaper to produce or offer? (READ EACH OPTION ALOUD Q16. I will now ask y Is it cheaper to produce or offer? (READ EACH OPTION ALOUD Q16. I will now ask y Is it cheaper to produce or offer? (READ EACH OPTION ALOUD Q16. I will now ask y Is it cheaper to produce or offer? (READ EACH OPTION ALOUD Q16. I will now ask y I will now ask you a few questions about the main innovative product or service compared with all other products and services already produced in this establishment. Is it cheaper to produce or offer? 158 538 -9 Dont Know -7 Does Not Apply 1 Yes 2 No Sysmiss Is it a better quality product or service? (READ EACH OPTION ALOUD Q16. I will n Is it a better quality product or service? (READ EACH OPTION ALOUD Q16. I will n Is it a better quality product or service? (READ EACH OPTION ALOUD Q16. I will n Is it a better quality product or service? (READ EACH OPTION ALOUD Q16. I will n Is it a better quality product or service? (READ EACH OPTION ALOUD Q16. I will n I will now ask you a few questions about the main innovative product or service compared with all other products and services already produced in this establishment. Is it a better quality product or service? 158 538 -9 Dont Know -7 Does Not Apply 1 Yes 2 No Sysmiss Does it use different inputs? (READ EACH OPTION ALOUD Q16. I will now ask you a Does it use different inputs? (READ EACH OPTION ALOUD Q16. I will now ask you a Does it use different inputs? (READ EACH OPTION ALOUD Q16. I will now ask you a Does it use different inputs? (READ EACH OPTION ALOUD Q16. I will now ask you a Does it use different inputs? (READ EACH OPTION ALOUD Q16. I will now ask you a I will now ask you a few questions about the main innovative product or service compared with all other products and services already produced in this establishment. Does it use different inputs? 158 538 -9 Dont Know -7 Does Not Apply 1 Yes 2 No Sysmiss Is it based on a technology or industrial design not already used by this establ Is it based on a technology or industrial design not already used by this establ Is it based on a technology or industrial design not already used by this establ Is it based on a technology or industrial design not already used by this establ Is it based on a technology or industrial design not already used by this establ I will now ask you a few questions about the main innovative product or service compared with all other products and services already produced in this establishment. Is it based on a technology or industrial design not already used by this establishment? 158 538 -9 Dont Know -7 Does Not Apply 1 Yes 2 No Sysmiss To replace a product or service offered by this establishment? (READ EACH OPTION To replace a product or service offered by this establishment? (READ EACH OPTION To replace a product or service offered by this establishment? (READ EACH OPTION To replace a product or service offered by this establishment? (READ EACH OPTION To replace a product or service offered by this establishment? (READ EACH OPTION Do any of the following describe why this establishment introduced this main innovative product: To replace a product or service offered by this establishment 158 538 -9 Dont Know 1 Yes 2 No Sysmiss To extend the range of products or service offered by this establishment? (READ To extend the range of products or service offered by this establishment? (READ To extend the range of products or service offered by this establishment? (READ To extend the range of products or service offered by this establishment? (READ To extend the range of products or service offered by this establishment? (READ Do any of the following describe why this establishment introduced this main innovative product: To extend the range of products or service offered by this establishment 158 538 -9 Dont Know 1 Yes 2 No Sysmiss To open up new markets or increase market share? (READ EACH OPTION ALOUD Q17. Do To open up new markets or increase market share? (READ EACH OPTION ALOUD Q17. Do To open up new markets or increase market share? (READ EACH OPTION ALOUD Q17. Do To open up new markets or increase market share? (READ EACH OPTION ALOUD Q17. Do To open up new markets or increase market share? (READ EACH OPTION ALOUD Q17. Do Do any of the following describe why this establishment introduced this main innovative product: To open up new markets or increase market share 158 538 -9 Dont Know 1 Yes 2 No Sysmiss To decrease the cost of production or offering the service? (READ EACH OPTION AL To decrease the cost of production or offering the service? (READ EACH OPTION AL To decrease the cost of production or offering the service? (READ EACH OPTION AL To decrease the cost of production or offering the service? (READ EACH OPTION AL To decrease the cost of production or offering the service? (READ EACH OPTION AL Do any of the following describe why this establishment introduced this main innovative product: To decrease the cost of production or offering the service 158 538 -9 Dont Know 1 Yes 2 No Sysmiss To offer products or service already offered by competitors? (READ EACH OPTION A To offer products or service already offered by competitors? (READ EACH OPTION A To offer products or service already offered by competitors? (READ EACH OPTION A To offer products or service already offered by competitors? (READ EACH OPTION A To offer products or service already offered by competitors? (READ EACH OPTION A Do any of the following describe why this establishment introduced this main innovative product: To offer products or service already offered by competitors 158 538 -9 Dont Know 1 Yes 2 No Sysmiss To comply with regulations or standards (e.g. safety or environmental regulatio To comply with regulations or standards (e.g. safety or environmental regulatio To comply with regulations or standards (e.g. safety or environmental regulatio To comply with regulations or standards (e.g. safety or environmental regulatio To comply with regulations or standards (e.g. safety or environmental regulatio Do any of the following describe why this establishment introduced this main innovative product: To comply with regulations or standards (e.g. safety or environmental regulations) 158 538 -9 Dont Know 1 Yes 2 No Sysmiss To deal with a decrease in the demand for other products or service? (READ EACH To deal with a decrease in the demand for other products or service? (READ EACH To deal with a decrease in the demand for other products or service? (READ EACH To deal with a decrease in the demand for other products or service? (READ EACH To deal with a decrease in the demand for other products or service? (READ EACH Do any of the following describe why this establishment introduced this main innovative product: To deal with a decrease in the demand for other products or service 158 538 -9 Dont Know 1 Yes 2 No Sysmiss New to the local market? ([READ OUT] Q18. When this main innovative product or s New to the local market? ([READ OUT] Q18. When this main innovative product or s New to the local market? ([READ OUT] Q18. When this main innovative product or s New to the local market? ([READ OUT] Q18. When this main innovative product or s New to the local market? ([READ OUT] Q18. When this main innovative product or s When this main innovative product or service was introduced by this establishment, was it New to the local market 158 538 -9 Dont Know 1 Yes 2 No Sysmiss New to the national market? ([READ OUT] Q18. When this main innovative product o New to the national market? ([READ OUT] Q18. When this main innovative product o New to the national market? ([READ OUT] Q18. When this main innovative product o New to the national market? ([READ OUT] Q18. When this main innovative product o New to the national market? ([READ OUT] Q18. When this main innovative product o When this main innovative product or service was introduced by this establishment, was it New to the national market 158 538 -9 Dont Know 1 Yes 2 No Sysmiss New to the international market? ([READ OUT] Q18. When this main innovative prod New to the international market? ([READ OUT] Q18. When this main innovative prod New to the international market? ([READ OUT] Q18. When this main innovative prod New to the international market? ([READ OUT] Q18. When this main innovative prod New to the international market? ([READ OUT] Q18. When this main innovative prod When this main innovative product or service was introduced by this establishment, was it New to the international market 158 538 -9 Dont Know 1 Yes 2 No Sysmiss SHOW CARD 2 Q19. How did this establishment develop the idea for this main innov SHOW CARD 2 Q19. How did this establishment develop the idea for this main innov SHOW CARD 2 Q19. How did this establishment develop the idea for this main innov SHOW CARD 2 Q19. How did this establishment develop the idea for this main innov SHOW CARD 2 Q19. How did this establishment develop the idea for this main innov How did this establishment develop the idea for this main innovative product or service? 158 538 1 By adapting a product or service already sold by another firm 2 By reproducing a product or service already sold by another firm 3 This establishment originated this innovative product or service Sysmiss Q20. Was the main innovative product or service developed entirely by this estab Q20. Was the main innovative product or service developed entirely by this estab Q20. Was the main innovative product or service developed entirely by this estab Q20. Was the main innovative product or service developed entirely by this estab Q20. Was the main innovative product or service developed entirely by this estab Was the main innovative product or service developed entirely by this establishment? 158 538 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Sysmiss Q21. Was the main innovative product or service developed entirely by another fi Q21. Was the main innovative product or service developed entirely by another fi Q21. Was the main innovative product or service developed entirely by another fi Q21. Was the main innovative product or service developed entirely by another fi Q21. Was the main innovative product or service developed entirely by another fi Was the main innovative product or service developed entirely by another firm (e.g. headquarter, sister company or any other firm within your company or independent from your company)? 17 679 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Sysmiss Any domestic firms? (READ EACH OPTION ALOUD Q22. Was the main innovative product Any domestic firms? (READ EACH OPTION ALOUD Q22. Was the main innovative product Any domestic firms? (READ EACH OPTION ALOUD Q22. Was the main innovative product Any domestic firms? (READ EACH OPTION ALOUD Q22. Was the main innovative product Any domestic firms? (READ EACH OPTION ALOUD Q22. Was the main innovative product Was the main innovative product or service developed in cooperation with any of the following? Any domestic firms 12 684 -9 Dont Know 1 Yes 2 No Sysmiss Any foreign firms or a foreign-owned parent firm? (READ EACH OPTION ALOUD Q22. W Any foreign firms or a foreign-owned parent firm? (READ EACH OPTION ALOUD Q22. W Any foreign firms or a foreign-owned parent firm? (READ EACH OPTION ALOUD Q22. W Any foreign firms or a foreign-owned parent firm? (READ EACH OPTION ALOUD Q22. W Any foreign firms or a foreign-owned parent firm? (READ EACH OPTION ALOUD Q22. W Was the main innovative product or service developed in cooperation with any of the following? Any foreign firms or a foreign-owned parent firm 12 684 -9 Dont Know 1 Yes 2 No Sysmiss Domestic academic or research institutions? (READ EACH OPTION ALOUD Q22. Was the Domestic academic or research institutions? (READ EACH OPTION ALOUD Q22. Was the Domestic academic or research institutions? (READ EACH OPTION ALOUD Q22. Was the Domestic academic or research institutions? (READ EACH OPTION ALOUD Q22. Was the Domestic academic or research institutions? (READ EACH OPTION ALOUD Q22. Was the Was the main innovative product or service developed in cooperation with any of the following? Domestic academic or research institutions 12 684 -9 Dont Know 1 Yes 2 No Sysmiss Foreign academic or research institutions? (READ EACH OPTION ALOUD Q22. Was the Foreign academic or research institutions? (READ EACH OPTION ALOUD Q22. Was the Foreign academic or research institutions? (READ EACH OPTION ALOUD Q22. Was the Foreign academic or research institutions? (READ EACH OPTION ALOUD Q22. Was the Foreign academic or research institutions? (READ EACH OPTION ALOUD Q22. Was the Was the main innovative product or service developed in cooperation with any of the following? Foreign academic or research institutions 12 684 -9 Dont Know 1 Yes 2 No Sysmiss Private consulting company or individuals? (READ EACH OPTION ALOUD Q22. Was the Private consulting company or individuals? (READ EACH OPTION ALOUD Q22. Was the Private consulting company or individuals? (READ EACH OPTION ALOUD Q22. Was the Private consulting company or individuals? (READ EACH OPTION ALOUD Q22. Was the Private consulting company or individuals? (READ EACH OPTION ALOUD Q22. Was the Was the main innovative product or service developed in cooperation with any of the following? Private consulting company or individuals 12 684 -9 Dont Know 1 Yes 2 No Sysmiss Government? (READ EACH OPTION ALOUD Q22. Was the main innovative product or serv Government? (READ EACH OPTION ALOUD Q22. Was the main innovative product or serv Government? (READ EACH OPTION ALOUD Q22. Was the main innovative product or serv Government? (READ EACH OPTION ALOUD Q22. Was the main innovative product or serv Government? (READ EACH OPTION ALOUD Q22. Was the main innovative product or serv Was the main innovative product or service developed in cooperation with any of the following? Government 12 684 -9 Dont Know 1 Yes 2 No Sysmiss Q23. Were employees hired specifically for the purpose of developing the main in Q23. Were employees hired specifically for the purpose of developing the main in Q23. Were employees hired specifically for the purpose of developing the main in Q23. Were employees hired specifically for the purpose of developing the main in Q23. Were employees hired specifically for the purpose of developing the main in Were employees hired specifically for the purpose of developing the main innovative product or service? 158 538 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Sysmiss Q24. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing Q24. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing Q24. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing Q24. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing Q24. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing any innovative product or service, did the number of skilled workers employed by the establishment increase, decrease or remain the same? 158 538 -9 DON'T KNOW (SPONTANEOUS) 1 Increased 2 Decreased 3 Remain the same Sysmiss Q25. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing Q25. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing Q25. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing Q25. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing Q25. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing any innovative product or service, did the number of unskilled workers employed by the establishment increase, decrease or remain the same? 158 538 -9 DON'T KNOW (SPONTANEOUS) 1 Increased 2 Decreased 3 Remain the same Sysmiss Abandoned or suspended before completion (READ EACH OPTION ALOUD Q26. From fisca Abandoned or suspended before completion (READ EACH OPTION ALOUD Q26. From fisca Abandoned or suspended before completion (READ EACH OPTION ALOUD Q26. From fisca Abandoned or suspended before completion (READ EACH OPTION ALOUD Q26. From fisca Abandoned or suspended before completion (READ EACH OPTION ALOUD Q26. From fisca From fiscal year 2010 thru 2012, did this establishment attempt to develop an innovative product or service that was Abandoned or suspended before completion 696 -9 Dont Know 1 Yes 2 No Still ongoing at the end of fiscal year 2011/2012 (READ EACH OPTION ALOUD Q26. F Still ongoing at the end of fiscal year 2011/2012 (READ EACH OPTION ALOUD Q26. F Still ongoing at the end of fiscal year 2011/2012 (READ EACH OPTION ALOUD Q26. F Still ongoing at the end of fiscal year 2011/2012 (READ EACH OPTION ALOUD Q26. F Still ongoing at the end of fiscal year 2011/2012 (READ EACH OPTION ALOUD Q26. F From fiscal year 2009/2010 thru 2011/2012, did this establishment attempt to develop an innovative product or service that was Still ongoing at the end of fiscal year 2011/2012 696 -9 Dont Know 1 Yes 2 No SHOW CARD 3 Q27. From fiscal year 2009/2010 thru 2011/2012, did this establishme SHOW CARD 3 Q27. From fiscal year 2009/2010 thru 2011/2012, did this establishme SHOW CARD 3 Q27. From fiscal year 2009/2010 thru 2011/2012, did this establishme SHOW CARD 3 Q27. From fiscal year 2009/2010 thru 2011/2012, did this establishme SHOW CARD 3 Q27. From fiscal year 2009/2010 thru 2011/2012, did this establishme I would now like to ask you some questions related to any new or significantly improved process introduced by this establishment. The next questions will refer to any new or significantly improved process as an "innovative" process. From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce any innovative methods of manufacturing products or offering services? 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No SHOW CARD 4 Q28. From fiscal year 2009/2010 thru 2011/2012, did this establishme SHOW CARD 4 Q28. From fiscal year 2009/2010 thru 2011/2012, did this establishme SHOW CARD 4 Q28. From fiscal year 2009/2010 thru 2011/2012, did this establishme SHOW CARD 4 Q28. From fiscal year 2009/2010 thru 2011/2012, did this establishme SHOW CARD 4 Q28. From fiscal year 2009/2010 thru 2011/2012, did this establishme From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce any innovative logistics, delivery, or distribution methods for inputs, products, or services? 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No SHOW CARD 5 Q29. From fiscal year 2009/2010 thru 2011/2012, did this establishme SHOW CARD 5 Q29. From fiscal year 2009/2010 thru 2011/2012, did this establishme SHOW CARD 5 Q29. From fiscal year 2009/2010 thru 2011/2012, did this establishme SHOW CARD 5 Q29. From fiscal year 2009/2010 thru 2011/2012, did this establishme SHOW CARD 5 Q29. From fiscal year 2009/2010 thru 2011/2012, did this establishme From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce any innovative supporting activity for processes, such as maintenance systems or operations for purchasing, accounting, or computing? 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Q30. INTERVIEWER, PLEASE MARK THE FOLLOWING BASED ON THE ABOVE 3 QUESTIONS Q30. INTERVIEWER, PLEASE MARK THE FOLLOWING BASED ON THE ABOVE 3 QUESTIONS Q30. INTERVIEWER, PLEASE MARK THE FOLLOWING BASED ON THE ABOVE 3 QUESTIONS Q30. INTERVIEWER, PLEASE MARK THE FOLLOWING BASED ON THE ABOVE 3 QUESTIONS Q30. INTERVIEWER, PLEASE MARK THE FOLLOWING BASED ON THE ABOVE 3 QUESTIONS 696 1 ANY of above 3 questions are “Yes” 2 NONE of above 3 questions are “Yes” The next questions refer to this establishment's main innovative process, that is, the innovative process that had the largest impact on the operations of the establishment. Please describe in detail this establishment's main innovative process 92 Accounting Bab cock tap Baby hooded towels Better the online system and all Mails did Online Betterment in own service Betterment in quality Bio phas chemicals Brings inovation in packing Changed design of commode & flush Changed the procedure of logistic Columns wall panel with win door opening hollow core slab Computers bargaining Conviction commitment confidence hard work or six sigma Crane change brought into use Distribution Don’t know Earlier we only prepared on order now we give some product after manufacturing Earlier we use private vehicle now we are using own vehicle Earlier we used excel now using quick book Earlier we were doing blue wet of cow & buff lows leather now we are processing goats & sheep's leat Earlier we were only preparing 3 models now preparing 9 models Earlier we were preparing with hand now preparing with dye Fire brigade super structure Foam grades Food items Good & Best Cars Good & best services Hoteling IT related business Improved inventry method Increase in machinery for manufacturing chip board Indrduced new colors for paints Introduced ACC PAC software Introduced big polythene bags Introduced manual to computerized system Introduced scissors Iodine mix flour Knit wear Latest security system Make cement packing better and safe Making good relations with each other Manufactured triple socket switch Manufacturer of pharmaceuticals Multy system SPFT Nail cutter New advance security software New basin New design New design of ball point New design of cover up shirt New design of garments New innovation New machines New methods of sales New sanitary ware design New shoes design New vehicles Not answered Panel change Pharmaceutical work Pre code v filter Purchased accounting software Retails of household items Saag Safety Sales of Honda motorbikes Security System Strictly rules Sweets shop Sweets variety should be enhanced and bring product Try to manufacture product with better machinery Vertical milling boring We are using E-mail and internet for contact with customers We constructed banquet halls Please describe in detail this establishment's main innovative process 17 Basin stand Computing machen Design of flash Did better method of delivery Earlier we use private vehicle now we are using own vehicle Earlier we were preparing small size now preparing large size Electronic items Mutton Sajji New design New machines Purchased accounting software Towels Transport Water paints We change the design Please describe in detail this establishment's main innovative process 5 Bath mats Introduced manual to computerized system Latest cctv and cameras Medicine items Security System Please describe in detail this establishment's main innovative process 3 Bathrobe manufactured by totally conveyers Cosmetic items Medicines Q32. In which year did this establishment introduce this most important innovati Q32. In which year did this establishment introduce this most important innovati Q32. In which year did this establishment introduce this most important innovati Q32. In which year did this establishment introduce this most important innovati Q32. In which year did this establishment introduce this most important innovati 92 604 1 Year the most important innovative process was introduced 2 DON'T KNOW (SPONTANEOUS) Sysmiss In which year did this establishment introduce this most important innovative process? 92 604 -9 DON'T KNOW (SPONTANEOUS) 2009 2010 2011 2012 Sysmiss ` ` ` ` ` Please describe in detail how the innovative process is different from the most similar process, if any, that is or was used by this establishment. The process is completely new, there is no similar process 92 604 -7 THE PROCESS IS COMPLETELY NEW, THERE IS NO SIMILAR PROCESS 1 Sysmiss Please describe in detail how the innovative process is different from the most similar process, if any, that is or was used by this establishment 29 Accounting software Brings betterment in services Color was changed Design was changed Does not adopt the new method for the sale Earlier we are preparing simple switches now manufacturing triple sockets Earlier we use vehicle on local rent now we use own vehicle Haven't adopt the new method of production Improved the system Made some change in product like color and pocket etc. New auto system New machines are working same like old machines but now its not accurate and produce more fast New steel tin design None Not answered Other people are using We brings new security system We cut the boxes with safe procedure We introduced computerized system in place of manual system We stays according to new technology Please describe in detail how the innovative process is different from the most similar process, if any, that is or was used by this establishment 1 Accounting software Please describe in detail how the innovative process is different from the most similar process, if any, that is or was used by this establishment Please describe in detail how the innovative process is different from the most similar process, if any, that is or was used by this establishment Automate manual processes, partially or fully? (READ EACH OPTION ALOUD Q34. Does Automate manual processes, partially or fully? (READ EACH OPTION ALOUD Q34. Does Automate manual processes, partially or fully? (READ EACH OPTION ALOUD Q34. Does Automate manual processes, partially or fully? (READ EACH OPTION ALOUD Q34. Does Automate manual processes, partially or fully? (READ EACH OPTION ALOUD Q34. Does Does the most important innovative process Automate manual processes, partially or fully? 92 604 -9 Dont Know 1 Yes 2 No Sysmiss Adapt a technology or method previously used by this establishment? (READ EACH O Adapt a technology or method previously used by this establishment? (READ EACH O Adapt a technology or method previously used by this establishment? (READ EACH O Adapt a technology or method previously used by this establishment? (READ EACH O Adapt a technology or method previously used by this establishment? (READ EACH O Does the most important innovative process Adapt a technology or method previously used by this establishment? 92 604 -9 Dont Know 1 Yes 2 No Sysmiss Introduce a new technology or method? (READ EACH OPTION ALOUD Q34. Does the most Introduce a new technology or method? (READ EACH OPTION ALOUD Q34. Does the most Introduce a new technology or method? (READ EACH OPTION ALOUD Q34. Does the most Introduce a new technology or method? (READ EACH OPTION ALOUD Q34. Does the most Introduce a new technology or method? (READ EACH OPTION ALOUD Q34. Does the most Does the most important innovative process Introduce a new technology or method? 92 604 -9 Dont Know 1 Yes 2 No Sysmiss Use a more efficient technology or method already used by this establishment? (R Use a more efficient technology or method already used by this establishment? (R Use a more efficient technology or method already used by this establishment? (R Use a more efficient technology or method already used by this establishment? (R Use a more efficient technology or method already used by this establishment? (R Does the most important innovative process: Use a more efficient technology or method already used by this establishment 92 604 -9 Dont Know 1 Yes 2 No Sysmiss Q35. Is the most important innovative process associated with an innovative prod Q35. Is the most important innovative process associated with an innovative prod Q35. Is the most important innovative process associated with an innovative prod Q35. Is the most important innovative process associated with an innovative prod Q35. Is the most important innovative process associated with an innovative prod Is the most important innovative process associated with an innovative product or service introduced by this establishment? 92 604 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Sysmiss To increase the quality of products or services ? (READ EACH OPTION ALOUD Q36. D To increase the quality of products or services ? (READ EACH OPTION ALOUD Q36. D To increase the quality of products or services ? (READ EACH OPTION ALOUD Q36. D To increase the quality of products or services ? (READ EACH OPTION ALOUD Q36. D To increase the quality of products or services ? (READ EACH OPTION ALOUD Q36. D Do any of the following describe why this establishment introduced the most important innovative process? To increase the quality of products or services 92 604 -9 Dont Know 1 Yes 2 No Sysmiss To increase the total production or amount of services offered? (READ EACH OPTI To increase the total production or amount of services offered? (READ EACH OPTI To increase the total production or amount of services offered? (READ EACH OPTI To increase the total production or amount of services offered? (READ EACH OPTI To increase the total production or amount of services offered? (READ EACH OPTI Do any of the following describe why this establishment introduced the most important innovative process? To increase the total production or amount of services offered 92 604 -9 Dont Know 1 Yes 2 No Sysmiss To increase the flexibility of production or offering service? (READ EACH OPTIO To increase the flexibility of production or offering service? (READ EACH OPTIO To increase the flexibility of production or offering service? (READ EACH OPTIO To increase the flexibility of production or offering service? (READ EACH OPTIO To increase the flexibility of production or offering service? (READ EACH OPTIO Do any of the following describe why this establishment introduced the most important innovative process? To increase the flexibility of production or offering service 92 604 -9 Dont Know 1 Yes 2 No Sysmiss To increase the speed of production or offering service? (READ EACH OPTION ALOUD To increase the speed of production or offering service? (READ EACH OPTION ALOUD To increase the speed of production or offering service? (READ EACH OPTION ALOUD To increase the speed of production or offering service? (READ EACH OPTION ALOUD To increase the speed of production or offering service? (READ EACH OPTION ALOUD Do any of the following describe why this establishment introduced the most important innovative process? To increase the speed of production or offering service 92 604 -9 Dont Know 1 Yes 2 No Sysmiss To increase the speed of delivery to the customer? (READ EACH OPTION ALOUD Q36. To increase the speed of delivery to the customer? (READ EACH OPTION ALOUD Q36. To increase the speed of delivery to the customer? (READ EACH OPTION ALOUD Q36. To increase the speed of delivery to the customer? (READ EACH OPTION ALOUD Q36. To increase the speed of delivery to the customer? (READ EACH OPTION ALOUD Q36. Do any of the following describe why this establishment introduced the most important innovative process? To increase the speed of delivery to the customer 92 604 -9 Dont Know 1 Yes 2 No Sysmiss To decrease the cost of production or offering service? (READ EACH OPTION ALOUD To decrease the cost of production or offering service? (READ EACH OPTION ALOUD To decrease the cost of production or offering service? (READ EACH OPTION ALOUD To decrease the cost of production or offering service? (READ EACH OPTION ALOUD To decrease the cost of production or offering service? (READ EACH OPTION ALOUD Do any of the following describe why this establishment introduced the most important innovative process? To decrease the cost of production or offering service 92 604 -9 Dont Know 1 Yes 2 No Sysmiss To reduce waste or errors (defect rate or rejection rate )? (READ EACH OPTION AL To reduce waste or errors (defect rate or rejection rate )? (READ EACH OPTION AL To reduce waste or errors (defect rate or rejection rate )? (READ EACH OPTION AL To reduce waste or errors (defect rate or rejection rate )? (READ EACH OPTION AL To reduce waste or errors (defect rate or rejection rate )? (READ EACH OPTION AL Do any of the following describe why this establishment introduced the most important innovative process? To reduce waste or errors (defect rate or rejection rate ) 92 604 -9 Dont Know 1 Yes 2 No Sysmiss To comply with regulations or standards (e.g. safety or environmental regulatio To comply with regulations or standards (e.g. safety or environmental regulatio To comply with regulations or standards (e.g. safety or environmental regulatio To comply with regulations or standards (e.g. safety or environmental regulatio To comply with regulations or standards (e.g. safety or environmental regulatio Do any of the following describe why this establishment introduced the most important innovative process? To comply with regulations or standards (e.g. safety or environmental regulations) 92 604 -9 Dont Know 1 Yes 2 No Sysmiss New to the local market? (READ EACH OPTION ALOUD Q37. When the most important in New to the local market? (READ EACH OPTION ALOUD Q37. When the most important in New to the local market? (READ EACH OPTION ALOUD Q37. When the most important in New to the local market? (READ EACH OPTION ALOUD Q37. When the most important in New to the local market? (READ EACH OPTION ALOUD Q37. When the most important in When the most important innovative process was introduced in this establishment, was it New to the local market 92 604 -9 Dont Know 1 Yes 2 No Sysmiss New to the national market? (READ EACH OPTION ALOUD Q37. When the most important New to the national market? (READ EACH OPTION ALOUD Q37. When the most important New to the national market? (READ EACH OPTION ALOUD Q37. When the most important New to the national market? (READ EACH OPTION ALOUD Q37. When the most important New to the national market? (READ EACH OPTION ALOUD Q37. When the most important When the most important innovative process was introduced in this establishment, was it New to the national market 92 604 -9 Dont Know 1 Yes 2 No Sysmiss New to the international market? (READ EACH OPTION ALOUD Q37. When the most impo New to the international market? (READ EACH OPTION ALOUD Q37. When the most impo New to the international market? (READ EACH OPTION ALOUD Q37. When the most impo New to the international market? (READ EACH OPTION ALOUD Q37. When the most impo New to the international market? (READ EACH OPTION ALOUD Q37. When the most impo When the most important innovative process was introduced in this establishment, was it New to the international market 92 604 -9 Dont Know 1 Yes 2 No Sysmiss SHOW CARD 6 Q38. How did this establishment develop the idea for this most impor SHOW CARD 6 Q38. How did this establishment develop the idea for this most impor SHOW CARD 6 Q38. How did this establishment develop the idea for this most impor SHOW CARD 6 Q38. How did this establishment develop the idea for this most impor SHOW CARD 6 Q38. How did this establishment develop the idea for this most impor How did this establishment develop the idea for this most important innovative process? 92 604 1 By adapting a process already used by another firm 2 By reproducing a process already used by another firm 3 This establishment originated this innovative process Sysmiss Q39. Was the most important innovative process developed entirely by this establ Q39. Was the most important innovative process developed entirely by this establ Q39. Was the most important innovative process developed entirely by this establ Q39. Was the most important innovative process developed entirely by this establ Q39. Was the most important innovative process developed entirely by this establ Was the most important innovative process developed entirely by this establishment? 92 604 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Sysmiss Q40. Was the most important innovative process developed entirely by another fir Q40. Was the most important innovative process developed entirely by another fir Q40. Was the most important innovative process developed entirely by another fir Q40. Was the most important innovative process developed entirely by another fir Q40. Was the most important innovative process developed entirely by another fir Was the most important innovative process developed entirely by another firm (e.g. headquarter, sister company or any other firm within your company or independent from your company)? 29 667 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Sysmiss Any domestic firms? (READ EACH OPTION ALOUD Q41. Was the most important innovati Any domestic firms? (READ EACH OPTION ALOUD Q41. Was the most important innovati Any domestic firms? (READ EACH OPTION ALOUD Q41. Was the most important innovati Any domestic firms? (READ EACH OPTION ALOUD Q41. Was the most important innovati Any domestic firms? (READ EACH OPTION ALOUD Q41. Was the most important innovati Was the most important innovative process developed in cooperation with any of the following? 13 683 -9 Dont Know 1 Yes 2 No Sysmiss Any foreign firms or a foreign-owned parent firm? (READ EACH OPTION ALOUD Q41. W Any foreign firms or a foreign-owned parent firm? (READ EACH OPTION ALOUD Q41. W Any foreign firms or a foreign-owned parent firm? (READ EACH OPTION ALOUD Q41. W Any foreign firms or a foreign-owned parent firm? (READ EACH OPTION ALOUD Q41. W Any foreign firms or a foreign-owned parent firm? (READ EACH OPTION ALOUD Q41. W Was the most important innovative process developed in cooperation with any of the following? 13 683 -9 Dont Know 1 Yes 2 No Sysmiss Domestic academic or research institutions? (READ EACH OPTION ALOUD Q41. Was the Domestic academic or research institutions? (READ EACH OPTION ALOUD Q41. Was the Domestic academic or research institutions? (READ EACH OPTION ALOUD Q41. Was the Domestic academic or research institutions? (READ EACH OPTION ALOUD Q41. Was the Domestic academic or research institutions? (READ EACH OPTION ALOUD Q41. Was the Was the most important innovative process developed in cooperation with any of the following? 13 683 -9 Dont Know 1 Yes 2 No Sysmiss Foreign academic or research institutions? (READ EACH OPTION ALOUD Q41. Was the Foreign academic or research institutions? (READ EACH OPTION ALOUD Q41. Was the Foreign academic or research institutions? (READ EACH OPTION ALOUD Q41. Was the Foreign academic or research institutions? (READ EACH OPTION ALOUD Q41. Was the Foreign academic or research institutions? (READ EACH OPTION ALOUD Q41. Was the Was the most important innovative process developed in cooperation with any of the following? 13 683 -9 Dont Know 1 Yes 2 No Sysmiss Private consulting company or individuals? (READ EACH OPTION ALOUD Q41. Was the Private consulting company or individuals? (READ EACH OPTION ALOUD Q41. Was the Private consulting company or individuals? (READ EACH OPTION ALOUD Q41. Was the Private consulting company or individuals? (READ EACH OPTION ALOUD Q41. Was the Private consulting company or individuals? (READ EACH OPTION ALOUD Q41. Was the Was the most important innovative process developed in cooperation with any of the following? 13 683 -9 Dont Know 1 Yes 2 No Sysmiss Government? (READ EACH OPTION ALOUD Q41. Was the most important innovative proce Government? (READ EACH OPTION ALOUD Q41. Was the most important innovative proce Government? (READ EACH OPTION ALOUD Q41. Was the most important innovative proce Government? (READ EACH OPTION ALOUD Q41. Was the most important innovative proce Government? (READ EACH OPTION ALOUD Q41. Was the most important innovative proce Was the most important innovative process developed in cooperation with any of the following? 13 683 -9 Dont Know 1 Yes 2 No Sysmiss Q42. Were employees hired specifically for the purpose of developing the most im Q42. Were employees hired specifically for the purpose of developing the most im Q42. Were employees hired specifically for the purpose of developing the most im Q42. Were employees hired specifically for the purpose of developing the most im Q42. Were employees hired specifically for the purpose of developing the most im Were employees hired specifically for the purpose of developing the most important innovative process? 92 604 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Sysmiss Q43. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing Q43. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing Q43. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing Q43. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing Q43. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing any innovative processes, did the number of skilled workers employed by the establishment increase, decrease or remain the same? 92 604 -9 DON'T KNOW (SPONTANEOUS) 1 Increased 2 Decreased 3 Remain the same Sysmiss Q44. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing Q44. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing Q44. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing Q44. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing Q44. From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing From fiscal year 2009/2010 thru 2011/2012, as a consequence of introducing any innovative processes, did the number of unskilled workers employed by the establishment increase, decrease or remain the same? 92 604 -9 DON'T KNOW (SPONTANEOUS) 1 Increased 2 Decreased 3 Remain the same Sysmiss Number of employees reporting directly to Top Manager in fiscal year 2011/2012 ( Number of employees reporting directly to Top Manager in fiscal year 2011/2012 ( Number of employees reporting directly to Top Manager in fiscal year 2011/2012 ( Number of employees reporting directly to Top Manager in fiscal year 2011/2012 ( Number of employees reporting directly to Top Manager in fiscal year 2011/2012 ( I would now like to ask you some questions related to innovation in organization or management. Please note that these changes in organization or management do not necessarily need to be related to other innovations, such as product or process innovations. All questions are about the situation in fiscal years 2009/2010 and 2011/2012. In fiscal year 2011/2012, how many employees reported directly to the Top Manager of this establishment? An employee who reports directly implies the employee meets with the Top Manager on a regular basis (middle manager). 368 328 -9 Dont Know -7 Does Not Apply 1 2 3 4 5 6 7 8 10 11 12 13 15 16 18 20 21 25 27 30 34 40 50 60 70 85 90 100 125 130 600 3000 Sysmiss Number of employees reporting directly to Top Manager in fiscal year 2009/2010 ( Number of employees reporting directly to Top Manager in fiscal year 2009/2010 ( Number of employees reporting directly to Top Manager in fiscal year 2009/2010 ( Number of employees reporting directly to Top Manager in fiscal year 2009/2010 ( Number of employees reporting directly to Top Manager in fiscal year 2009/2010 ( In fiscal year 2009/2010, how many employees reported directly to the Top Manager of this establishment? 368 328 -9 Dont Know -7 Does Not Apply 1 2 3 4 5 6 7 8 9 10 11 12 14 15 16 18 20 21 24 25 26 30 35 40 45 50 60 70 80 100 200 350 550 3000 Sysmiss Number of layers of direct reporting in fiscal year 2011/2012 (Number) Number of layers of direct reporting in fiscal year 2011/2012 (Number) Number of layers of direct reporting in fiscal year 2011/2012 (Number) Number of layers of direct reporting in fiscal year 2011/2012 (Number) Number of layers of direct reporting in fiscal year 2011/2012 (Number) In fiscal year 2011/2012, how many layers of direct reporting were there in this establishment from the Top Manager down to the lowest-level of employee? 368 328 -9 Dont Know -7 Does Not Apply 1 2 3 4 5 6 7 8 9 10 12 13 15 18 20 23 25 26 30 35 40 45 50 58 60 85 100 200 Sysmiss Number of layers of direct reporting in fiscal year 2009/2010 (Number) Number of layers of direct reporting in fiscal year 2009/2010 (Number) Number of layers of direct reporting in fiscal year 2009/2010 (Number) Number of layers of direct reporting in fiscal year 2009/2010 (Number) Number of layers of direct reporting in fiscal year 2009/2010 (Number) In fiscal year 2009/2010, how many layers of direct reporting were there in this establishment from the Top Manager down to the lowest-level of employee? 368 328 -9 Dont Know -7 Does Not Apply 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 18 20 22 24 25 26 30 34 35 36 40 45 50 60 100 200 Sysmiss Create a new unit or department ? (READ EACH OPTION ALOUD Q47. From fiscal year Create a new unit or department ? (READ EACH OPTION ALOUD Q47. From fiscal year Create a new unit or department ? (READ EACH OPTION ALOUD Q47. From fiscal year Create a new unit or department ? (READ EACH OPTION ALOUD Q47. From fiscal year Create a new unit or department ? (READ EACH OPTION ALOUD Q47. From fiscal year From fiscal year 2009/2010 thru 2011/2012, did the establishment make any changes in its organizational structure in any of the following ways: Create a new unit or department 368 328 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Sysmiss Dissolve any units or department? (READ EACH OPTION ALOUD Q47. From fiscal year Dissolve any units or department? (READ EACH OPTION ALOUD Q47. From fiscal year Dissolve any units or department? (READ EACH OPTION ALOUD Q47. From fiscal year Dissolve any units or department? (READ EACH OPTION ALOUD Q47. From fiscal year Dissolve any units or department? (READ EACH OPTION ALOUD Q47. From fiscal year From fiscal year 2009/2010 thru 2011/2012, did the establishment make any changes in its organizational structure in any of the following ways: Dissolve any units or department 368 328 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Sysmiss Merge any units or department? (READ EACH OPTION ALOUD Q47. From fiscal year 200 Merge any units or department? (READ EACH OPTION ALOUD Q47. From fiscal year 200 Merge any units or department? (READ EACH OPTION ALOUD Q47. From fiscal year 200 Merge any units or department? (READ EACH OPTION ALOUD Q47. From fiscal year 200 Merge any units or department? (READ EACH OPTION ALOUD Q47. From fiscal year 200 From fiscal year 2009/2010 thru 2011/2012, did the establishment make any changes in its organizational structure in any of the following ways: Merge any units or department 368 328 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Sysmiss Q48. From fiscal year 2009/2010 thru 2011/2012, did this establishment contract Q48. From fiscal year 2009/2010 thru 2011/2012, did this establishment contract Q48. From fiscal year 2009/2010 thru 2011/2012, did this establishment contract Q48. From fiscal year 2009/2010 thru 2011/2012, did this establishment contract Q48. From fiscal year 2009/2010 thru 2011/2012, did this establishment contract From fiscal year 2009/2010 thru 2011/2012, did this establishment contract other firms to perform any activities previously done in-house (outsourcing)? 368 328 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Sysmiss Q49. From fiscal year 2009/2010 thru 2011/2012, did this establishment start doi Q49. From fiscal year 2009/2010 thru 2011/2012, did this establishment start doi Q49. From fiscal year 2009/2010 thru 2011/2012, did this establishment start doi Q49. From fiscal year 2009/2010 thru 2011/2012, did this establishment start doi Q49. From fiscal year 2009/2010 thru 2011/2012, did this establishment start doi From fiscal year 2009/2010 thru 2011/2012, did this establishment start doing in-house any activities previously contracted to other firms (insourcing)? 368 328 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Sysmiss Q50. From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce Q50. From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce Q50. From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce Q50. From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce Q50. From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce any change in the method of hiring employees, excluding managerial and supervisory staff? 368 328 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Sysmiss Q51. From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce Q51. From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce Q51. From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce Q51. From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce Q51. From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce any change in the method of hiring managerial and supervisory staff? 368 328 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Sysmiss Suppliers or customers? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 Suppliers or customers? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 Suppliers or customers? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 Suppliers or customers? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 Suppliers or customers? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 From fiscal year 2009/2010 thru 2011/2012, did the manager(s) at this establishment learn about management practices from Suppliers or customers 368 328 -9 DON’T KNOW 1 Yes 2 No Sysmiss Trade associations or workshops? (READ EACH OPTION ALOUD Q52. From fiscal year 2 Trade associations or workshops? (READ EACH OPTION ALOUD Q52. From fiscal year 2 Trade associations or workshops? (READ EACH OPTION ALOUD Q52. From fiscal year 2 Trade associations or workshops? (READ EACH OPTION ALOUD Q52. From fiscal year 2 Trade associations or workshops? (READ EACH OPTION ALOUD Q52. From fiscal year 2 From fiscal year 2009/2010 thru 2011/2012, did the manager(s) at this establishment learn about management practices from Trade associations or workshops 368 328 -9 DON’T KNOW 1 Yes 2 No Sysmiss New employees ? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 thru 201 New employees ? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 thru 201 New employees ? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 thru 201 New employees ? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 thru 201 New employees ? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 thru 201 From fiscal year 2009/2010 thru 2011/2012, did the manager(s) at this establishment learn about management practices from New employees 368 328 -9 DON’T KNOW 1 Yes 2 No Sysmiss Competitors? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 thru 2011/2 Competitors? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 thru 2011/2 Competitors? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 thru 2011/2 Competitors? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 thru 2011/2 Competitors? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 thru 2011/2 From fiscal year 2009/2010 thru 2011/2012, did the manager(s) at this establishment learn about management practices from Competitors 368 328 -9 DON’T KNOW 1 Yes 2 No Sysmiss Consultants? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 thru 2011/2 Consultants? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 thru 2011/2 Consultants? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 thru 2011/2 Consultants? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 thru 2011/2 Consultants? (READ EACH OPTION ALOUD Q52. From fiscal year 2009/2010 thru 2011/2 From fiscal year 2009/2010 thru 2011/2012, did the manager(s) at this establishment learn about management practices from Consultants 368 328 -9 DON’T KNOW 1 Yes 2 No Sysmiss SHOW CARD 8 Q53. In fiscal year 2011/2012 what best describes what happened at t SHOW CARD 8 Q53. In fiscal year 2011/2012 what best describes what happened at t SHOW CARD 8 Q53. In fiscal year 2011/2012 what best describes what happened at t SHOW CARD 8 Q53. In fiscal year 2011/2012 what best describes what happened at t SHOW CARD 8 Q53. In fiscal year 2011/2012 what best describes what happened at t The next questions are about changes in management practices In fiscal year 2011/2012 what best describes what happened at this establishment when a problem arose in the production process, such as a quality defect or machinery or equipment break-downs? 368 328 -9 DON'T KNOW (SPONTANEOUS) 1 Problem was fixed but no further actions were taken 2 Problem was fixed and actions were taken in order to ensure that it didn't happen again 3 No action was taken 4 There were no production process problems Sysmiss SHOW CARD 8 Q54. In fiscal year 2009/2010 what best describes what happened at t SHOW CARD 8 Q54. In fiscal year 2009/2010 what best describes what happened at t SHOW CARD 8 Q54. In fiscal year 2009/2010 what best describes what happened at t SHOW CARD 8 Q54. In fiscal year 2009/2010 what best describes what happened at t SHOW CARD 8 Q54. In fiscal year 2009/2010 what best describes what happened at t In fiscal year 2009/2010 what best describes what happened at this establishment when a problem arose in the production process, such as a quality defect or machinery or equipment break-downs? 368 328 -9 DON'T KNOW (SPONTANEOUS) -7 DOESN'T APPLY (SPONTANEOUS) 1 Problem was fixed but no further actions were taken 2 Problem was fixed and actions were taken in order to ensure that it didn't happen again 3 No action was taken 4 There were no production process problems Sysmiss Q55. In fiscal year 2011/2012, were key performance indicators monitored at this Q55. In fiscal year 2011/2012, were key performance indicators monitored at this Q55. In fiscal year 2011/2012, were key performance indicators monitored at this Q55. In fiscal year 2011/2012, were key performance indicators monitored at this Q55. In fiscal year 2011/2012, were key performance indicators monitored at this In fiscal year 2011/2012, were key performance indicators monitored at this establishment? Examples of performance indicators are metrics on production, cost, waste, quality, inventory, energy, absenteeism and on-time delivery. 368 328 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Sysmiss Q56. In fiscal year 2011/2012, how many key performance indicators were monitore Q56. In fiscal year 2011/2012, how many key performance indicators were monitore Q56. In fiscal year 2011/2012, how many key performance indicators were monitore Q56. In fiscal year 2011/2012, how many key performance indicators were monitore Q56. In fiscal year 2011/2012, how many key performance indicators were monitore In fiscal year 2011/2012, how many key performance indicators were monitored at this establishment? 103 593 -9 DON'T KNOW (SPONTANEOUS) 1 1-2 key performance indicators 2 3-9 performance indicators 3 10 or more performance indicators Sysmiss SHOW CARD 9 Q57. In fiscal year 2011/2012, how frequently were the key performan SHOW CARD 9 Q57. In fiscal year 2011/2012, how frequently were the key performan SHOW CARD 9 Q57. In fiscal year 2011/2012, how frequently were the key performan SHOW CARD 9 Q57. In fiscal year 2011/2012, how frequently were the key performan SHOW CARD 9 Q57. In fiscal year 2011/2012, how frequently were the key performan In fiscal year 2011/2012, how frequently were the key performance indicators reviewed by managers at this establishment? 103 593 -9 DON'T KNOW (SPONTANEOUS) 1 Yearly 2 Semiannually or quarterly 3 Monthly 4 Weekly or more frequently 5 Never Sysmiss Q58. In fiscal year 2009/2010, were key performance indicators monitored at this Q58. In fiscal year 2009/2010, were key performance indicators monitored at this Q58. In fiscal year 2009/2010, were key performance indicators monitored at this Q58. In fiscal year 2009/2010, were key performance indicators monitored at this Q58. In fiscal year 2009/2010, were key performance indicators monitored at this In fiscal year 2009/2010, were key performance indicators monitored at this establishment? 368 328 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Sysmiss Q59. In fiscal year 2011/2012, how many key performance indicators were monitore Q59. In fiscal year 2011/2012, how many key performance indicators were monitore Q59. In fiscal year 2011/2012, how many key performance indicators were monitore Q59. In fiscal year 2011/2012, how many key performance indicators were monitore Q59. In fiscal year 2011/2012, how many key performance indicators were monitore In fiscal year 2009/2010, how many key performance indicators were monitored at this establishment? 127 569 -9 DON'T KNOW (SPONTANEOUS) 1 1-2 key performance indicators 2 3-9 performance indicators 3 10 or more performance indicators Sysmiss SHOW CARD 9 Q60. In fiscal year 2011/2012, how frequently were the key performan SHOW CARD 9 Q60. In fiscal year 2011/2012, how frequently were the key performan SHOW CARD 9 Q60. In fiscal year 2011/2012, how frequently were the key performan SHOW CARD 9 Q60. In fiscal year 2011/2012, how frequently were the key performan SHOW CARD 9 Q60. In fiscal year 2011/2012, how frequently were the key performan In fiscal year 2009/2010, how frequently were the key performance indicators reviewed by managers at this establishment? 127 569 -9 DON'T KNOW (SPONTANEOUS) 1 Yearly 2 Semiannually or quarterly 3 Monthly 4 Weekly or more frequently 5 Never Sysmiss SHOW CARD 10 Q61. In fiscal year 2011/2012, what best describes the time frame o SHOW CARD 10 Q61. In fiscal year 2011/2012, what best describes the time frame o SHOW CARD 10 Q61. In fiscal year 2011/2012, what best describes the time frame o SHOW CARD 10 Q61. In fiscal year 2011/2012, what best describes the time frame o SHOW CARD 10 Q61. In fiscal year 2011/2012, what best describes the time frame o In fiscal year 2011/2012, what best describes the time frame of production targets at this establishment? (Production targets may include desired amounts of production, quality, efficiency, waste reduction, and on-time delivery). 368 328 -9 DON'T KNOW (SPONTANEOUS) 1 Main focus was on short-term (a year or less than a year) 2 Main focus was on long-term (more than a year) 3 Combination of short-term and long-term 4 No production targets Sysmiss Q62. In fiscal year 2011/2012, did this establishment have any performance bonus Q62. In fiscal year 2011/2012, did this establishment have any performance bonus Q62. In fiscal year 2011/2012, did this establishment have any performance bonus Q62. In fiscal year 2011/2012, did this establishment have any performance bonus Q62. In fiscal year 2011/2012, did this establishment have any performance bonus In fiscal year 2011/2012, did this establishment have any performance bonus for employees or managers? 368 328 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Sysmiss SHOW CARD 11 Q63. What were these performance bonuses usually based on? SHOW CARD 11 Q63. What were these performance bonuses usually based on? SHOW CARD 11 Q63. What were these performance bonuses usually based on? SHOW CARD 11 Q63. What were these performance bonuses usually based on? SHOW CARD 11 Q63. What were these performance bonuses usually based on? In fiscal year 2011/2012, did this establishment have any performance bonus for employees or managers? What were these performance bonuses usually based on? 124 572 -9 DON'T KNOW (SPONTANEOUS) 1 Production targets 2 Criteria other than production targets Sysmiss SHOW CARD 10 Q64. In fiscal year 2009/2010, what best describes the time frame o SHOW CARD 10 Q64. In fiscal year 2009/2010, what best describes the time frame o SHOW CARD 10 Q64. In fiscal year 2009/2010, what best describes the time frame o SHOW CARD 10 Q64. In fiscal year 2009/2010, what best describes the time frame o SHOW CARD 10 Q64. In fiscal year 2009/2010, what best describes the time frame o In fiscal year 2009/2010, what best describes the time frame of production/sales targets at this establishment? 368 328 -9 DON'T KNOW (SPONTANEOUS) 1 Main focus was on short-term (a year or less than a year) 2 Main focus was on long-term (more than a year) 3 Combination of short-term and long-term 4 No production targets Sysmiss Q65. In fiscal year 2009/2010, did this establishment have any performance bonus Q65. In fiscal year 2009/2010, did this establishment have any performance bonus Q65. In fiscal year 2009/2010, did this establishment have any performance bonus Q65. In fiscal year 2009/2010, did this establishment have any performance bonus Q65. In fiscal year 2009/2010, did this establishment have any performance bonus In fiscal year 2009/2010, did this establishment have any performance bonus for employees or managers? 368 328 -9 DON'T KNOW (SPONTANEOUS) -7 DOESN'T APPLY (SPONT.) 1 Yes 2 No Sysmiss SHOW CARD 11 Q66. What were these performance bonuses usually based on? SHOW CARD 11 Q66. What were these performance bonuses usually based on? SHOW CARD 11 Q66. What were these performance bonuses usually based on? SHOW CARD 11 Q66. What were these performance bonuses usually based on? SHOW CARD 11 Q66. What were these performance bonuses usually based on? What were these performance bonuses usually based on? 119 577 -9 DON'T KNOW (SPONTANEOUS) 1 Production targets 2 Criteria other than production targets Sysmiss Packaging? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thru 2011/201 Packaging? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thru 2011/201 Packaging? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thru 2011/201 Packaging? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thru 2011/201 Packaging? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thru 2011/201 I would now like to ask some questions related to any innovative marketing methods. From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce or significantly change any of the following? Packaging 696 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Branding, logo, name, or trademark? (READ EACH OPTION ALOUD Q67. From fiscal yea Branding, logo, name, or trademark? (READ EACH OPTION ALOUD Q67. From fiscal yea Branding, logo, name, or trademark? (READ EACH OPTION ALOUD Q67. From fiscal yea Branding, logo, name, or trademark? (READ EACH OPTION ALOUD Q67. From fiscal yea Branding, logo, name, or trademark? (READ EACH OPTION ALOUD Q67. From fiscal yea From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce or significantly change any of the following? Branding, logo, name, or trademark 696 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Products' appearance, excluding packaging or branding? (READ EACH OPTION ALOUD Q Products' appearance, excluding packaging or branding? (READ EACH OPTION ALOUD Q Products' appearance, excluding packaging or branding? (READ EACH OPTION ALOUD Q Products' appearance, excluding packaging or branding? (READ EACH OPTION ALOUD Q Products' appearance, excluding packaging or branding? (READ EACH OPTION ALOUD Q From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce or significantly change any of the following? Products' appearance, excluding packaging or branding 696 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Advertising methods? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thr Advertising methods? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thr Advertising methods? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thr Advertising methods? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thr Advertising methods? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thr From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce or significantly change any of the following? Advertising methods 696 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Promotion of the product or service? (READ EACH OPTION ALOUD Q67. From fiscal ye Promotion of the product or service? (READ EACH OPTION ALOUD Q67. From fiscal ye Promotion of the product or service? (READ EACH OPTION ALOUD Q67. From fiscal ye Promotion of the product or service? (READ EACH OPTION ALOUD Q67. From fiscal ye Promotion of the product or service? (READ EACH OPTION ALOUD Q67. From fiscal ye From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce or significantly change any of the following? Promotion of the product or service 696 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Sales channels or sales points? (READ EACH OPTION ALOUD Q67. From fiscal year 20 Sales channels or sales points? (READ EACH OPTION ALOUD Q67. From fiscal year 20 Sales channels or sales points? (READ EACH OPTION ALOUD Q67. From fiscal year 20 Sales channels or sales points? (READ EACH OPTION ALOUD Q67. From fiscal year 20 Sales channels or sales points? (READ EACH OPTION ALOUD Q67. From fiscal year 20 From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce or significantly change any of the following? Sales channels or sales points 696 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Discount schemes? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thru 2 Discount schemes? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thru 2 Discount schemes? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thru 2 Discount schemes? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thru 2 Discount schemes? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thru 2 From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce or significantly change any of the following? Discount schemes 696 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Pricing strategies, excluding discount schemes? (READ EACH OPTION ALOUD Q67. Fro Pricing strategies, excluding discount schemes? (READ EACH OPTION ALOUD Q67. Fro Pricing strategies, excluding discount schemes? (READ EACH OPTION ALOUD Q67. Fro Pricing strategies, excluding discount schemes? (READ EACH OPTION ALOUD Q67. Fro Pricing strategies, excluding discount schemes? (READ EACH OPTION ALOUD Q67. Fro From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce or significantly change any of the following? Pricing strategies, excluding discount schemes 696 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Payment schemes? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thru 20 Payment schemes? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thru 20 Payment schemes? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thru 20 Payment schemes? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thru 20 Payment schemes? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/2010 thru 20 From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce or significantly change any of the following? Payment schemes 696 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Customer loyalty rewards? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/201 Customer loyalty rewards? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/201 Customer loyalty rewards? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/201 Customer loyalty rewards? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/201 Customer loyalty rewards? (READ EACH OPTION ALOUD Q67. From fiscal year 2009/201 From fiscal year 2009/2010 thru 2011/2012, did this establishment introduce or significantly change any of the following? Customer loyalty rewards 696 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Q68. From fiscal year 2009/2010 thru 2011/2012, did this establishment use the s Q68. From fiscal year 2009/2010 thru 2011/2012, did this establishment use the s Q68. From fiscal year 2009/2010 thru 2011/2012, did this establishment use the s Q68. From fiscal year 2009/2010 thru 2011/2012, did this establishment use the s Q68. From fiscal year 2009/2010 thru 2011/2012, did this establishment use the s From fiscal year 2009/2010 thru 2011/2012, did this establishment use the services of a marketing firm, consumer research firm, or advertising firm? 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No From fiscal year 2009/2010 thru 2011/2012, how much did this establishment pay in total for those services? 93 603 -9 DON'T KNOW (SPONTANEOUS) NONE (SPONTANEOUS) 20000 30000 40000 50000 60000 79000 80000 98000 100000 200000 400000 500000 1000000 1500000 40000000 Sysmiss Q70. From fiscal year 2009/2010 thru 2011/2012 did this establishment conduct in Q70. From fiscal year 2009/2010 thru 2011/2012 did this establishment conduct in Q70. From fiscal year 2009/2010 thru 2011/2012 did this establishment conduct in Q70. From fiscal year 2009/2010 thru 2011/2012 did this establishment conduct in Q70. From fiscal year 2009/2010 thru 2011/2012 did this establishment conduct in Now, I would like to ask you a few questions about activities associated with the development of innovation. From fiscal year 2009/2010 thru 2011/2012 did this establishment conduct internal R&D? (Internal R&D is defined as creative work undertaken to increase knowledge for developing innovative products and processes.) 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No How much did this establishment spend in total from fiscal year 2009/2010 thru 2011/2012 on internal R&D? 65 631 -9 DON'T KNOW (SPONTANEOUS) NONE (SPONTANEOUS) 25000 100000 150000 350000 500000 1000000 2000000 2500000 3000000 5000000 6000000 10000000 40000000 50000000 Sysmiss Q72. From fiscal year 2009/2010 thru 2011/2012 did this establishment conduct ex Q72. From fiscal year 2009/2010 thru 2011/2012 did this establishment conduct ex Q72. From fiscal year 2009/2010 thru 2011/2012 did this establishment conduct ex Q72. From fiscal year 2009/2010 thru 2011/2012 did this establishment conduct ex Q72. From fiscal year 2009/2010 thru 2011/2012 did this establishment conduct ex From fiscal year 2009/2010 thru 2011/2012 did this establishment conduct external R&D? (External R&D is defined as creative work, undertaken by other enterprises, public or private research organizations, which was paid for by this establishment.) 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No How much did this establishment spend in total from fiscal year 2009/2010 thru 2011/2012 on external R&D? 42 654 -9 DON'T KNOW (SPONTANEOUS) NONE (SPONTANEOUS) 100000 150000 400000 500000 1000000 3000000 5000000 6000000 10000000 20000000 40000000 80000000 Sysmiss Q74. From fiscal year 2009/2010 thru 2011/2012 did this establishment provide fo Q74. From fiscal year 2009/2010 thru 2011/2012 did this establishment provide fo Q74. From fiscal year 2009/2010 thru 2011/2012 did this establishment provide fo Q74. From fiscal year 2009/2010 thru 2011/2012 did this establishment provide fo Q74. From fiscal year 2009/2010 thru 2011/2012 did this establishment provide fo From fiscal year 2009/2010 thru 2011/2012 did this establishment provide formal training to any of its employees specifically for the development and/or introduction of innovative products or services and processes? 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No How much did this establishment spend in total from fiscal year 2009/2010 thru 2011/2012 on that formal training? 150 546 -9 DON'T KNOW (SPONTANEOUS) NONE (SPONTANEOUS) 20000 25000 35000 50000 100000 120000 150000 250000 300000 400000 500000 2000000 4000000 5000000 50000000 Sysmiss Q76. From fiscal year 2009/2010 thru 2011/2012 did this establishment purchase n Q76. From fiscal year 2009/2010 thru 2011/2012 did this establishment purchase n Q76. From fiscal year 2009/2010 thru 2011/2012 did this establishment purchase n Q76. From fiscal year 2009/2010 thru 2011/2012 did this establishment purchase n Q76. From fiscal year 2009/2010 thru 2011/2012 did this establishment purchase n From fiscal year 2009/2010 thru 2011/2012 did this establishment purchase new equipment, machinery, or software to develop or produce any innovative products or services and processes? 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No How much did this establishment spend in total from fiscal year 2009/2010 thru 2011/2012 on the purchase of that new equipment, machinery, or software? 124 572 -9 DON'T KNOW (SPONTANEOUS) NONE (SPONTANEOUS) 10000 20000 25000 30000 60000 70000 100000 160000 200000 240000 345600 350000 400000 450000 500000 600000 700000 900000 1000000 1500000 1600000 2000000 4000000 50000000 Sysmiss Q78. From fiscal year 2009/2010 thru 2011/2012 did this establishment purchase o Q78. From fiscal year 2009/2010 thru 2011/2012 did this establishment purchase o Q78. From fiscal year 2009/2010 thru 2011/2012 did this establishment purchase o Q78. From fiscal year 2009/2010 thru 2011/2012 did this establishment purchase o Q78. From fiscal year 2009/2010 thru 2011/2012 did this establishment purchase o From fiscal year 2009/2010 thru 2011/2012 did this establishment purchase or license any patented or non-patented inventions, or other types of knowledge for the development of innovative products or services and processes? 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No How much did this establishment spend in total from fiscal year 2009/2010 thru 2011/2012 on any patented or non-patented inventions, or other types of knowledge? 16 680 -9 DON'T KNOW (SPONTANEOUS) NONE (SPONTANEOUS) 1500000 5000000 30000000 Sysmiss Own funds? (READ EACH OPTION ALOUD Q80. From fiscal year 2009/2010 thru 2011/201 Own funds? (READ EACH OPTION ALOUD Q80. From fiscal year 2009/2010 thru 2011/201 Own funds? (READ EACH OPTION ALOUD Q80. From fiscal year 2009/2010 thru 2011/201 Own funds? (READ EACH OPTION ALOUD Q80. From fiscal year 2009/2010 thru 2011/201 Own funds? (READ EACH OPTION ALOUD Q80. From fiscal year 2009/2010 thru 2011/201 From fiscal year 2009/2010 thru 2011/2012, did this establishment fund its innovation activities from any of the following sources: Own funds 696 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Private or state-owned banks? (READ EACH OPTION ALOUD Q80. From fiscal year 2009 Private or state-owned banks? (READ EACH OPTION ALOUD Q80. From fiscal year 2009 Private or state-owned banks? (READ EACH OPTION ALOUD Q80. From fiscal year 2009 Private or state-owned banks? (READ EACH OPTION ALOUD Q80. From fiscal year 2009 Private or state-owned banks? (READ EACH OPTION ALOUD Q80. From fiscal year 2009 From fiscal year 2009/2010 thru 2011/2012, did this establishment fund its innovation activities from any of the following sources: Private or state-owned banks 696 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Government agencies or departments? (READ EACH OPTION ALOUD Q80. From fiscal yea Government agencies or departments? (READ EACH OPTION ALOUD Q80. From fiscal yea Government agencies or departments? (READ EACH OPTION ALOUD Q80. From fiscal yea Government agencies or departments? (READ EACH OPTION ALOUD Q80. From fiscal yea Government agencies or departments? (READ EACH OPTION ALOUD Q80. From fiscal yea From fiscal year 2009/2010 thru 2011/2012, did this establishment fund its innovation activities from any of the following sources: Government agencies or departments 696 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No NGOs or international organizations? (READ EACH OPTION ALOUD Q80. From fiscal ye NGOs or international organizations? (READ EACH OPTION ALOUD Q80. From fiscal ye NGOs or international organizations? (READ EACH OPTION ALOUD Q80. From fiscal ye NGOs or international organizations? (READ EACH OPTION ALOUD Q80. From fiscal ye NGOs or international organizations? (READ EACH OPTION ALOUD Q80. From fiscal ye From fiscal year 2009/2010 thru 2011/2012, did this establishment fund its innovation activities from any of the following sources: NGOs or international organizations 696 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Other, moneylenders, friends, relatives, etc.? (READ EACH OPTION ALOUD Q80. From Other, moneylenders, friends, relatives, etc.? (READ EACH OPTION ALOUD Q80. From Other, moneylenders, friends, relatives, etc.? (READ EACH OPTION ALOUD Q80. From Other, moneylenders, friends, relatives, etc.? (READ EACH OPTION ALOUD Q80. From Other, moneylenders, friends, relatives, etc.? (READ EACH OPTION ALOUD Q80. From From fiscal year 2009/2010 thru 2011/2012, did this establishment fund its innovation activities from any of the following sources: Other 696 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Q81. Between fiscal years 2009/2010 thru 2011/2012, did this establishment recei Q81. Between fiscal years 2009/2010 thru 2011/2012, did this establishment recei Q81. Between fiscal years 2009/2010 thru 2011/2012, did this establishment recei Q81. Between fiscal years 2009/2010 thru 2011/2012, did this establishment recei Q81. Between fiscal years 2009/2010 thru 2011/2012, did this establishment recei Between fiscal years 2009/2010 thru 2011/2012, did this establishment receive any non-financial support from the government for innovation-related activities? (This includes training in the use of innovation equipment, assistance in research and product development, and assistance and training for marketing innovations) 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No SHOW CARD 12 Q82. Thinking about innovation, which of the following is the most SHOW CARD 12 Q82. Thinking about innovation, which of the following is the most SHOW CARD 12 Q82. Thinking about innovation, which of the following is the most SHOW CARD 12 Q82. Thinking about innovation, which of the following is the most SHOW CARD 12 Q82. Thinking about innovation, which of the following is the most Thinking about innovation, which of the following is the most important source of information or ideas for any innovation activity for this establishment? 696 1 In-house R&D and personnel 2 Recent hires from other firms 3 Knowledge from parent or another firm 4 Suppliers 5 Consultancy firms 6 Business associations and conferences/exhibits 7 Professional journals and trade publications 8 Products or services available in the market 9 Government ministries or programs 10 Universities and research institutes 11 Internet 12 Customer feedback Apply for a patent concerning a product innovation? (READ EACH OPTION ALOUD Q83. Apply for a patent concerning a product innovation? (READ EACH OPTION ALOUD Q83. Apply for a patent concerning a product innovation? (READ EACH OPTION ALOUD Q83. Apply for a patent concerning a product innovation? (READ EACH OPTION ALOUD Q83. Apply for a patent concerning a product innovation? (READ EACH OPTION ALOUD Q83. From fiscal year 2009/2010 thru 2011/2012, did this establishment: Apply for a patent concerning a product innovation 696 -9 DON’T KNOW 1 Yes 2 No Apply for a patent concerning a process innovation? (READ EACH OPTION ALOUD Q83. Apply for a patent concerning a process innovation? (READ EACH OPTION ALOUD Q83. Apply for a patent concerning a process innovation? (READ EACH OPTION ALOUD Q83. Apply for a patent concerning a process innovation? (READ EACH OPTION ALOUD Q83. Apply for a patent concerning a process innovation? (READ EACH OPTION ALOUD Q83. From fiscal year 2009/2010 thru 2011/2012, did this establishment: Apply for a patent concerning a process innovation 696 -9 DON’T KNOW 1 Yes 2 No Apply for a utility model? (READ EACH OPTION ALOUD Q83. From fiscal year 2009/20 Apply for a utility model? (READ EACH OPTION ALOUD Q83. From fiscal year 2009/20 Apply for a utility model? (READ EACH OPTION ALOUD Q83. From fiscal year 2009/20 Apply for a utility model? (READ EACH OPTION ALOUD Q83. From fiscal year 2009/20 Apply for a utility model? (READ EACH OPTION ALOUD Q83. From fiscal year 2009/20 From fiscal year 2009/2010 thru 2011/2012, did this establishment: Apply for a utility model 696 -9 DON’T KNOW 1 Yes 2 No Register an industrial design? (READ EACH OPTION ALOUD Q83. From fiscal year 200 Register an industrial design? (READ EACH OPTION ALOUD Q83. From fiscal year 200 Register an industrial design? (READ EACH OPTION ALOUD Q83. From fiscal year 200 Register an industrial design? (READ EACH OPTION ALOUD Q83. From fiscal year 200 Register an industrial design? (READ EACH OPTION ALOUD Q83. From fiscal year 200 From fiscal year 2009/2010 thru 2011/2012, did this establishment: Register an industrial design 696 -9 DON’T KNOW 1 Yes 2 No Apply for a trademark? (READ EACH OPTION ALOUD Q83. From fiscal year 2009/2010 t Apply for a trademark? (READ EACH OPTION ALOUD Q83. From fiscal year 2009/2010 t Apply for a trademark? (READ EACH OPTION ALOUD Q83. From fiscal year 2009/2010 t Apply for a trademark? (READ EACH OPTION ALOUD Q83. From fiscal year 2009/2010 t Apply for a trademark? (READ EACH OPTION ALOUD Q83. From fiscal year 2009/2010 t From fiscal year 2009/2010 thru 2011/2012, did this establishment: Apply for a trademark 696 -9 DON’T KNOW 1 Yes 2 No Apply for a copyright? (READ EACH OPTION ALOUD Q83. From fiscal year 2009/2010 t Apply for a copyright? (READ EACH OPTION ALOUD Q83. From fiscal year 2009/2010 t Apply for a copyright? (READ EACH OPTION ALOUD Q83. From fiscal year 2009/2010 t Apply for a copyright? (READ EACH OPTION ALOUD Q83. From fiscal year 2009/2010 t Apply for a copyright? (READ EACH OPTION ALOUD Q83. From fiscal year 2009/2010 t From fiscal year 2009/2010 thru 2011/2012, did this establishment: Apply for a copyright 696 -9 DON’T KNOW 1 Yes 2 No I would like to ask you some questions about the use of computers and the internet in this establishment Currently, what percentage of this establishment's employees regularly uses computers in their jobs, including management? 696 -9 DON'T KNOW (SPONTANEOUS) 1 2 3 4 5 6 7 8 9 10 12 14 15 16 18 20 22 25 30 35 40 45 50 55 60 70 75 80 85 90 100 Q85. From fiscal year 2009/2010 thru 2011/2012, did this establishment purchase Q85. From fiscal year 2009/2010 thru 2011/2012, did this establishment purchase Q85. From fiscal year 2009/2010 thru 2011/2012, did this establishment purchase Q85. From fiscal year 2009/2010 thru 2011/2012, did this establishment purchase Q85. From fiscal year 2009/2010 thru 2011/2012, did this establishment purchase From fiscal year 2009/2010 thru 2011/2012, did this establishment purchase or develop in-house any software, which was customized to meet its needs? 465 231 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Sysmiss Q86. From fiscal year 2009/2010 thru 2011/2012, did this establishment have any Q86. From fiscal year 2009/2010 thru 2011/2012, did this establishment have any Q86. From fiscal year 2009/2010 thru 2011/2012, did this establishment have any Q86. From fiscal year 2009/2010 thru 2011/2012, did this establishment have any Q86. From fiscal year 2009/2010 thru 2011/2012, did this establishment have any From fiscal year 2009/2010 thru 2011/2012, did this establishment have any employees entirely designated for IT? 465 231 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Sysmiss Q87. From fiscal year 2009/2010 thru 2011/2012, did this establishment use the s Q87. From fiscal year 2009/2010 thru 2011/2012, did this establishment use the s Q87. From fiscal year 2009/2010 thru 2011/2012, did this establishment use the s Q87. From fiscal year 2009/2010 thru 2011/2012, did this establishment use the s Q87. From fiscal year 2009/2010 thru 2011/2012, did this establishment use the s From fiscal year 2009/2010 thru 2011/2012, did this establishment use the services of an external computer consultant or software consultant? 465 231 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Sysmiss From fiscal year 2009/2010 thru 2011/2012, what was the total cost of these external computer consultant or software consultant? 63 633 -9 DON'T KNOW (SPONTANEOUS) NONE (SPONTANEOUS) 10000 30000 50000 100000 200000 400000 500000 1000000 1500000 Sysmiss Q89. Currently, does this establishment have an internet connection? Q89. Currently, does this establishment have an internet connection? Q89. Currently, does this establishment have an internet connection? Q89. Currently, does this establishment have an internet connection? Q89. Currently, does this establishment have an internet connection? Currently, does this establishment have an internet connection? 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No When did this establishment first obtain an internet connection? 437 259 -9 DON'T KNOW (SPONTANEOUS) 1983 1990 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 Sysmiss E-mail with clients and suppliers? (READ EACH OPTION ALOUD Q91. Currently, does E-mail with clients and suppliers? (READ EACH OPTION ALOUD Q91. Currently, does E-mail with clients and suppliers? (READ EACH OPTION ALOUD Q91. Currently, does E-mail with clients and suppliers? (READ EACH OPTION ALOUD Q91. Currently, does E-mail with clients and suppliers? (READ EACH OPTION ALOUD Q91. Currently, does Currently, does this establishment use the internet to conduct any of the following activities: E-mail with clients and suppliers 437 259 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Sysmiss Internal communication amongst employees? (READ EACH OPTION ALOUD Q91. Currently Internal communication amongst employees? (READ EACH OPTION ALOUD Q91. Currently Internal communication amongst employees? (READ EACH OPTION ALOUD Q91. Currently Internal communication amongst employees? (READ EACH OPTION ALOUD Q91. Currently Internal communication amongst employees? (READ EACH OPTION ALOUD Q91. Currently Currently, does this establishment use the internet to conduct any of the following activities: Internal communication amongst employees 437 259 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Sysmiss Online purchases of inputs or finished goods purchased to resell? (READ EACH OPT Online purchases of inputs or finished goods purchased to resell? (READ EACH OPT Online purchases of inputs or finished goods purchased to resell? (READ EACH OPT Online purchases of inputs or finished goods purchased to resell? (READ EACH OPT Online purchases of inputs or finished goods purchased to resell? (READ EACH OPT Currently, does this establishment use the internet to conduct any of the following activities: Online purchases of inputs or finished goods purchased to resell 437 259 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Sysmiss Online sales and order fulfillment? (READ EACH OPTION ALOUD Q91. Currently, does Online sales and order fulfillment? (READ EACH OPTION ALOUD Q91. Currently, does Online sales and order fulfillment? (READ EACH OPTION ALOUD Q91. Currently, does Online sales and order fulfillment? (READ EACH OPTION ALOUD Q91. Currently, does Online sales and order fulfillment? (READ EACH OPTION ALOUD Q91. Currently, does Currently, does this establishment use the internet to conduct any of the following activities: Online sales and order fulfillment 437 259 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Sysmiss Manage the inventory? (READ EACH OPTION ALOUD Q91. Currently, does this establis Manage the inventory? (READ EACH OPTION ALOUD Q91. Currently, does this establis Manage the inventory? (READ EACH OPTION ALOUD Q91. Currently, does this establis Manage the inventory? (READ EACH OPTION ALOUD Q91. Currently, does this establis Manage the inventory? (READ EACH OPTION ALOUD Q91. Currently, does this establis Currently, does this establishment use the internet to conduct any of the following activities: Manage the inventory 437 259 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Sysmiss Marketing of products? (READ EACH OPTION ALOUD Q91. Currently, does this establi Marketing of products? (READ EACH OPTION ALOUD Q91. Currently, does this establi Marketing of products? (READ EACH OPTION ALOUD Q91. Currently, does this establi Marketing of products? (READ EACH OPTION ALOUD Q91. Currently, does this establi Marketing of products? (READ EACH OPTION ALOUD Q91. Currently, does this establi Currently, does this establishment use the internet to conduct any of the following activities: Marketing of products 437 259 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Sysmiss Do research and develop ideas on new products and services? (READ EACH OPTION AL Do research and develop ideas on new products and services? (READ EACH OPTION AL Do research and develop ideas on new products and services? (READ EACH OPTION AL Do research and develop ideas on new products and services? (READ EACH OPTION AL Do research and develop ideas on new products and services? (READ EACH OPTION AL Currently, does this establishment use the internet to conduct any of the following activities: Do research and develop ideas on new products and services 437 259 -9 DON’T KNOW -7 DOESN’T APPLY 1 Yes 2 No Sysmiss Time innovation module interview ends 696 1 31 15.736 9.623 Time innovation module interview ends 696 1 2 3 4 5 6 7 8 11 12 Time innovation module interview ends 696 2013 2014 Time innovation module interview ends 696 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Time innovation module interview ends 696 59 29.595 17.39 Information about the respondent for the innovation module 696 Account Executive Account Manager Account Officer Accountant Additional Manager Admin & Complines Manager Admin Assistant Admin Incharge Admin Manager Admin Officer Assistant Accountant Assistant Brand Manager Assistant Cooperative Sales Assistant General Manager Assistant Manager Assistant admin manager Business Partner CEO Chartered accountant Chief Accountant Chief Executive Contractor Customer Relationship Officer DC Inchrage Deputy manager Director Director Finance Director Manufacturing Engineer Engineer shipyard Executive Executive Marketing Finance Controler Finance Manager Finance Officer Floor supervisor Front Ofiicer General Manager General Manager Finance HR Manager I.T Manager Import & Export Manager Incharge Insurance & leasing officer Invalid response Junior manager Labor Legal Advisor M.D (Managing Director) M.D Accounts Magazine Editor Management officer Manager Manager Sales Marketing Manager Munshi/ Clerk Network Admin Owner Purchase Officer Purchase manager Receptionist Recovery manager Sales officer Salesmen Senior Accountant Senior Operation Manager Senior Salesmen Senior Supervisor Senior manager Service Advisor Service Manager Shift incharge Site manager Store Keeper Store Manager Supervisor Taxation officer assistant manager accounts Information about the respondent for the innovation module 2 General Manager I.T Manager Information about the respondent for the innovation module 41 Account Manager Account Officer Accountant Admin Manager Assistant Accountant Customer Relationship Officer General Manager I.T Manager Invalid response Junior accountant M.D (Managing Director) Manager Manager Sales Manufacturing Manger Munshi/ Clerk Owner Sales Coordinator Service Advisor Supervisor Main respondent (Years with the firm) Main respondent (Years with the firm) Main respondent (Years with the firm) Main respondent (Years with the firm) Main respondent (Years with the firm) Information about the respondent for the innovation module 696 1 47 10.901 8.977 Second respondent (Years with the firm) Second respondent (Years with the firm) Second respondent (Years with the firm) Second respondent (Years with the firm) Second respondent (Years with the firm) Information about the respondent for the innovation module 41 655 1 58 10.171 9.249 Main respondent (Gender) Main respondent (Gender) Main respondent (Gender) Main respondent (Gender) Main respondent (Gender) Information about the respondent for the innovation module 696 1 Male 2 Female Second respondent (Gender) Second respondent (Gender) Second respondent (Gender) Second respondent (Gender) Second respondent (Gender) Information about the respondent for the innovation module 41 655 1 Male 2 Female Sysmiss 696 15 Food 16 Tobacco 17 Textiles 18 Garments 19 Leather 20 Wood 21 Paper 22 Publishing, printing, and Recorded media 23 Refined petroleum product 24 Chemicals 25 Plastics & rubber 26 Non metallic mineral products 27 Basic metals 28 Fabricated metal products 29 Machinery and equipment 31 Electronics 33 Precision instruments 34 Transport machines 36 Furniture 37 Recycling 45 Construction 50 Services of motor vehicles 51 Wholesale 52 Retail 55 Hotel and restaurants 60 Transport 72 it Q2. Country Q2. Country Q2. Country Q2. Country Q2. Country 696 90 Pakistan 696 -9 Don't know Not selected 526 40000 80000 100000 145000 200000 250000 300000 350000 480000 500000 600000 680000 700000 750000 800000 900000 1000000 1100000 1400000 1500000 1800000 2000000 2400000 2500000 3000000 3200000 3500000 3600000 4000000 4500000 4800000 5000000 5500000 6000000 7000000 7800000 8000000 8500000 9000000 9840000 10000000 12000000 15000000 18000000 20000000 25000000 30000000 35000000 36000000 40000000 45000000 47000000 50000000 60000000 60500000 70000000 70043000 80000000 84525000 90000000 100000000 100553820 117123323 120000000 130000000 140000000 150000000 173000000 200000000 220000000 230000000 250000000 300000000 350000000 400000000 411000000 500000000 600000000 680564160 900000000 1000000000 1120034306 1152000000 1300000000 1500000000 1960000050 2000000000 3000000000 4000000000 5000000000 6310000000 6451696927 7000000000 8000000000 9500000000 12550163900 13000000000 25000000000 Q54. In fiscal year 2009/2010, three fiscal years ago, what were total annual sa Q54. In fiscal year 2009/2010, three fiscal years ago, what were total annual sa Q54. In fiscal year 2009/2010, three fiscal years ago, what were total annual sa Q54. In fiscal year 2009/2010, three fiscal years ago, what were total annual sa Q54. In fiscal year 2009/2010, three fiscal years ago, what were total annual sa 696 -9 DON'T KNOW (SPONTANEOUS) -7 IF ESTABLISHMENT WAS NOT IN BUSINESS THREE YEARS AGO 50 23000 100000 110000 120000 150000 230000 300000 400000 500000 700000 700909 800000 1000000 1200000 1500000 1800000 2000000 2100000 2300000 2500000 2800000 3000000 3500000 4000000 4200000 4400000 5000000 6000000 6600000 7000000 7500000 8000000 9000000 9500000 10000000 15000000 18000000 20000000 23000000 25000000 25500000 30000000 40000000 43000000 45000000 49000000 50000000 60000000 70000000 75000000 80000000 90000000 100000000 120000000 133000000 139000000 150000000 154246380 155000000 170000000 180000000 200000000 230000000 250000000 350000000 380000000 400000000 450000000 480000000 500000000 550000000 700000000 800000000 1000000000 1600000000 1816700432 2117220516 3000000000 5000000000 8600000000 20000000000 30000000000 71810019701 Q68. During the last three years, has this establishment introduced new or signi Q68. During the last three years, has this establishment introduced new or signi Q68. During the last three years, has this establishment introduced new or signi Q68. During the last three years, has this establishment introduced new or signi Q68. During the last three years, has this establishment introduced new or signi 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Q69. Were any of the new or significantly improved products or services also new Q69. Were any of the new or significantly improved products or services also new Q69. Were any of the new or significantly improved products or services also new Q69. Were any of the new or significantly improved products or services also new Q69. Were any of the new or significantly improved products or services also new 192 504 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Sysmiss Q70. During the last three years, has this establishment introduced any new or s Q70. During the last three years, has this establishment introduced any new or s Q70. During the last three years, has this establishment introduced any new or s Q70. During the last three years, has this establishment introduced any new or s Q70. During the last three years, has this establishment introduced any new or s 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Q71. During the last three years, has this establishment introduced any new or s Q71. During the last three years, has this establishment introduced any new or s Q71. During the last three years, has this establishment introduced any new or s Q71. During the last three years, has this establishment introduced any new or s Q71. During the last three years, has this establishment introduced any new or s 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Q72. During the last three years, has this establishment introduced any new or s Q72. During the last three years, has this establishment introduced any new or s Q72. During the last three years, has this establishment introduced any new or s Q72. During the last three years, has this establishment introduced any new or s Q72. During the last three years, has this establishment introduced any new or s 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Q73. During the last three years, has this establishment introduced any new or s Q73. During the last three years, has this establishment introduced any new or s Q73. During the last three years, has this establishment introduced any new or s Q73. During the last three years, has this establishment introduced any new or s Q73. During the last three years, has this establishment introduced any new or s 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Q74. During the last three years, has this establishment introduced new or signi Q74. During the last three years, has this establishment introduced new or signi Q74. During the last three years, has this establishment introduced new or signi Q74. During the last three years, has this establishment introduced new or signi Q74. During the last three years, has this establishment introduced new or signi 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Q75. During the last three years, did this establishment spend on formal researc Q75. During the last three years, did this establishment spend on formal researc Q75. During the last three years, did this establishment spend on formal researc Q75. During the last three years, did this establishment spend on formal researc Q75. During the last three years, did this establishment spend on formal researc 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No Q76. During the last three years, did this establishment give employees some tim Q76. During the last three years, did this establishment give employees some tim Q76. During the last three years, did this establishment give employees some tim Q76. During the last three years, did this establishment give employees some tim Q76. During the last three years, did this establishment give employees some tim 696 -9 DON'T KNOW (SPONTANEOUS) 1 Yes 2 No 'The court system is fair, impartial and uncorrupted.' (Q112. I am going to read 'The court system is fair, impartial and uncorrupted.' (Q112. I am going to read 'The court system is fair, impartial and uncorrupted.' (Q112. I am going to read 'The court system is fair, impartial and uncorrupted.' (Q112. I am going to read 'The court system is fair, impartial and uncorrupted.' (Q112. I am going to read 696 -9 Dont Know -7 Does Not Apply 1 Strongly Disagree 2 Tend to Disagree 3 Tend to Agree 4 Strongly Agree Courts (Complete the question by reading the response options Q126. Using the r Courts (Complete the question by reading the response options Q126. Using the r Courts (Complete the question by reading the response options Q126. Using the r Courts (Complete the question by reading the response options Q126. Using the r Courts (Complete the question by reading the response options Q126. Using the r 696 -9 Dont Know -7 Does Not Apply No Obstacle 1 Minor Obstacle 2 Moderate Obstacle 3 Major Obstacle 4 Severe Obstacle INCLUDE INTERVIWEE IF APPLICABLE Q127. At the end of fiscal year 2011/2012, how INCLUDE INTERVIWEE IF APPLICABLE Q127. At the end of fiscal year 2011/2012, how INCLUDE INTERVIWEE IF APPLICABLE Q127. At the end of fiscal year 2011/2012, how INCLUDE INTERVIWEE IF APPLICABLE Q127. At the end of fiscal year 2011/2012, how INCLUDE INTERVIWEE IF APPLICABLE Q127. At the end of fiscal year 2011/2012, how 696 -9 DON'T KNOW (SPONTANEOUS) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 28 30 32 34 35 36 38 40 43 44 45 50 54 55 56 60 65 70 75 80 90 96 100 105 110 120 125 130 150 160 165 175 180 200 225 230 250 264 270 300 400 410 431 450 500 537 600 650 700 800 900 1100 1300 1500 1700 2000 2500 3000 4000 15000 INCLUDE INTERVIWEE IF APPLICABLE Q128. Three fiscal years ago, at the end of fis INCLUDE INTERVIWEE IF APPLICABLE Q128. Three fiscal years ago, at the end of fis INCLUDE INTERVIWEE IF APPLICABLE Q128. Three fiscal years ago, at the end of fis INCLUDE INTERVIWEE IF APPLICABLE Q128. Three fiscal years ago, at the end of fis INCLUDE INTERVIWEE IF APPLICABLE Q128. Three fiscal years ago, at the end of fis 696 -9 DON'T KNOW (SPONTANEOUS) -7 IF ESTABLISHMENT WAS NOT IN BUSINESS THREE YEARS AGO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 20 22 23 24 25 26 27 28 30 35 39 40 44 45 50 55 60 65 70 75 78 80 85 90 96 100 120 125 130 135 140 150 175 180 200 210 230 250 300 350 400 431 450 480 500 600 650 700 800 1300 1400 1500 2000 2200 2500 3000 4000 12000 15000 696 1 193.019 19.429 39.38 696 1 193.019 19.984 39.544 696 1 193.019 20.885 39.505 Sampling Region Sampling Region Sampling Region Sampling Region Sampling Region 696 1 Punjab 2 Sindh 3 kpk 4 Balochistan 5 Islamabad 696 15 Food 16 Tobacco 17 Textiles 18 Garments 19 Leather 20 Wood 21 Paper 22 Publishing, printing, and Recorded media 23 Refined petroleum product 24 Chemicals 25 Plastics & rubber 26 Non metallic mineral products 27 Basic metals 28 Fabricated metal products 29 Machinery and equipment 31 Electronics 33 Precision instruments 34 Transport machines 36 Furniture 37 Recycling 45 Construction 50 Services of motor vehicles 51 Wholesale 52 Retail 55 Hotel and restaurants 60 Transport 72 it Industry Sampling Sector Industry Sampling Sector Industry Sampling Sector Industry Sampling Sector Industry Sampling Sector 696 1 Food 2 Textiles 3 Garments 4 Chemicals 5 Non-metalic minerals 6 Motor vehicles, trailers and semi-trailers & Other transport equipment 7 Other Manufacturing 8 Retail 9 Other Services 10 Retail and Other Services Combined