DDI_TGO_2009_ES_v01_M_WB Antonina Redko <_value> NADA Version 01 Enterprise Survey 2009 ES 2009 TGO_2009_ES_v01_M_WB World Bank

TNS Opinion

Research & Marketing Services (RMS) - Ltd. Nigeria

NADA World Bank Enterprise Survey [en/oth] An Enterprise Survey is a firm-level survey of a representative sample of an economy's private sector. Firm-level surveys have been conducted since 1998 by different units within the World Bank. Since 2005-06, most data collection efforts have been centralized within the Enterprise Analysis Unit. The Enterprise Surveys are conducted every three to four years across all geographic regions and cover small, medium, and large companies. Data are used to create indicators that benchmark the quality of the business and investment climate across countries. The Enterprise Survey initiative includes two types of surveys: Enterprise Surveys and Indicator Surveys. This study is an Indicator Survey. An Indicator Survey, which is similar to an Enterprise Survey, is implemented for smaller economies where the sampling strategies inherent in an Enterprise Survey are often not applicable due to the limited universe of firms. The survey instrument is limited to just those questions which form the basis of the global indicators as presented on the Enterprise Surveys website https://www.enterprisesurveys.org. This research is an Indicator Survey conducted in Togo from July 18 to Oct. 16, 2009, as part of the Enterprise Survey initiative. An Indicator Survey, which is similar to an Enterprise Survey, is implemented for smaller economies where the sampling strategies inherent in an Enterprise Survey are often not applicable due to the limited universe of firms. The objective of the survey is to obtain feedback from enterprises on the state of the private sector as well as to help in building a panel of enterprise data that will make it possible to track changes in the business environment over time, thus allowing, for example, impact assessments of reforms. Through interviews with firms in the manufacturing and services sectors, the survey assesses the constraints to private sector growth and creates statistically significant business environment indicators that are comparable across countries. Questionnaire topics include firm characteristics, gender participation, access to finance, annual sales, costs of inputs/labor, workforce composition, bribery, licensing, infrastructure, trade, crime, competition, land and permits, taxation, business-government relations, performance measures, AIDS and sickness. The mode of data collection is face-to-face interviews. Togo National Regions covered are selected based on the number of establishments, contribution to employment, and value added. In most cases these regions are metropolitan areas and reflect the largest centers of economic activity in a country. The primary sampling unit of the study is the establishment. An establishment is a physical location where business is carried out and where industrial operations take place or services are provided. A firm may be composed of one or more establishments. For example, a brewery may have several bottling plants and several establishments for distribution. For the purposes of this survey an establishment must make its own financial decisions and have its own financial statements separate from those of the firm. An establishment must also have its own management and control over its payroll. The whole population, or the universe, covered in the Enterprise Surveys is the non-agricultural economy. It comprises: all manufacturing sectors according to the ISIC Revision 3.1 group classification (group D), construction sector (group F), services sector (groups G and H), and transport, storage, and communications sector (group I). Note that this population definition excludes the following sectors: financial intermediation (group J), real estate and renting activities (group K, except sub-sector 72, IT, which was added to the population under study), and all public or utilities-sectors. Sample survey data [ssd] RMS Ghana The sample for registered establishments in Togo was selected using stratified random sampling. Two levels of stratification were used in the Togo sample: firm sector and firm size. Industry stratification was designed as follows: the universe was stratified into manufacturing and services industries. The initial sample design had a target of 75 interviews in manufacturing and 75 interviews in services. Size stratification was defined following the standardized definition used for the Enterprise Surveys: small (5 to 19 employees), medium (20 to 99 employees), and large (more than 99 employees). For stratification purposes, the number of employees was defined on the basis of reported permanent fulltime workers. Three frames were used for Togo: the Chambre de Commerce et d'Industrie du Togo 2007, the AGET (Association des Grandes Enterprises du Togo) 2009 list, and the SAZOF (Societe d'administration de la Zone franche) 2009 list. The three databases contained the following information: -Name of the firm -Contact details -ISIC code -Number of employees. Given the impact that non-eligible units included in the sample universe may have on the results, adjustments may be needed when computing the appropriate weights for individual observations. The percentage of confirmed non-eligible units as a proportion of the total number of sampled establishments contacted for the survey was 57.4% (619 out of 1,079 establishments). Breaking down by industry, the following numbers of establishments were surveyed: Manufacturing - 47, Services - 108. Face-to-face [f2f] The current survey instruments are available: - Services Questionnaire - Manufacturing Questionnaire - Screener Questionnaire. The Services Questionnaire is administered to the establishments in the services sector. The Manufacturing Questionnaire is built upon the Services Questionnaire and adds specific questions relevant to manufacturing. The standard Enterprise Survey topics include firm characteristics, gender participation, access to finance, annual sales, costs of inputs/labor, workforce composition, bribery, licensing, infrastructure, trade, crime, competition, capacity utilization, land and permits, taxation, informality, business-government relations, innovation and technology, and performance measures. Over 90% of the questions objectively ascertain characteristics of a country’s business environment. The remaining questions assess the survey respondents’ opinions on what are the obstacles to firm growth and performance. Private contractors conduct the Enterprise Surveys on behalf of the World Bank. Due to sensitive survey questions addressing business-government relations and corruption-related topics, private contractors are preferred over any government agency or an organization/institution associated with government, and are hired by the World Bank to collect the data. The Enterprise Surveys are usually implemented following a two-stage procedure. In the first stage, a screener questionnaire is applied over the phone to determine eligibility and to make appointments; in the second stage, a face-to-face interview takes place with the Manager/Owner/Director of each establishment. Sometimes the survey respondent calls company accountants and human resource managers into the interview to answer questions in the sales and labor sections of the survey. All Enterprise Surveys are conducted in the local languages. Complete information regarding the sampling methodology, sample frame, weights, response rates, and implementation can be found in "Description of Togo Implementation 2009" in "Technical Documents" folder. For some units it was impossible to determine eligibility because the contact was not successfully completed. Consequently, different assumptions as to their eligibility result in different universe cells' adjustments and in different sampling weights. Three sets of assumptions were considered: a- Strict assumption: eligible establishments are only those for which it was possible to directly determine eligibility. b- Median assumption: eligible establishments are those for which it was possible to directly determine eligibility and those that rejected the screener questionnaire or an answering machine or fax was the only response. Median weights are used for computing indicators on the www.enterprisesurveys.org. c- Weak assumption: in addition to the establishments included in points a and b, all establishments for which it was not possible to finalize a contact are assumed eligible. This includes establishments with dead or out of service phone lines, establishments that never answered the phone, and establishments with incorrect addresses for which it was impossible to find a new address. Note that under the weak assumption only observed non-eligible units are excluded from universe projections. Data entry and quality controls are implemented by the contractor and data is delivered to the World Bank in batches (typically 10%, 50% and 100%). These data deliveries are checked for logical consistency, out of range values, skip patterns, and duplicate entries. Problems are flagged by the World Bank and corrected by the implementing contractor through data checks, callbacks, and revisiting establishments. Complete information regarding the sampling methodology, sample frame, weights, response rates, and implementation can be found in "Description of Togo Implementation 2009" in "Technical Documents" folder. Confidentiality of the survey respondents and the sensitive information they provide is necessary to ensure the greatest degree of survey participation, integrity and confidence in the quality of the data. Surveys are usually carried out in cooperation with business organizations and government agencies promoting job creation and economic growth, but confidentiality is never compromised. Where necessary please site the source as "Enterprise Analysis Unit - World Bank Group https://www.enterprisesurveys.org" Aggregate indicators based on Enterprise Survey data are available to the public at https://www.enterprisesurveys.org Firm-level data is also available to the public free-of-charge. In order to access the firm-level data, users must agree to abide by a strict confidentiality agreement available through Enterprise Analysis Unit website by clicking on "External users register here" at https://www.enterprisesurveys.org/Portal The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. Togo-2009-Indicator-full data- The file contains the cleaned, raw database. 155 250 WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID 155 Unique ID for each observation your questionnaire number your questionnaire number your questionnaire number your questionnaire number your questionnaire number 155 record number record number record number record number record number 155 preference preference preference preference preference 155 a.0 questionnaire a.0 questionnaire a.0 questionnaire a.0 questionnaire a.0 questionnaire CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 155 1 es manufacturing 2 es retail 3 es other services 4 is manufacturing 5 is services 6 informal Type of questionnaire implemented a.1 country code a.1 country code a.1 country code a.1 country code a.1 country code CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 155 1 burkina faso 2 cameroon 3 benin 4 chad 5 cape verde 6 eritrea 7 malawi 8 niger 9 togo 88 sampling region sampling region sampling region sampling region sampling region CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 155 1 lome a.3a region of the establishment a.3a region of the establishment a.3a region of the establishment a.3a region of the establishment a.3a region of the establishment CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 155 1 lome a3 city - population a3 city - population a3 city - population a3 city - population a3 city - population CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 155 1 capital city 2 city with population over 1 million - other than capital 3 over 250.000 to 1 million 4 50.000 to 250.000 5 less than 50.000 a.4.a industry samplig sector a.4.a industry samplig sector a.4.a industry samplig sector a.4.a industry samplig sector a.4.a industry samplig sector CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 155 1 manufacturing 2 service a.4.b industry screener sector a.4.b industry screener sector a.4.b industry screener sector a.4.b industry screener sector a.4.b industry screener sector CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 155 1 manufacturing 2 service a.5 sector match between screener information and sample frame a.5 sector match between screener information and sample frame a.5 sector match between screener information and sample frame a.5 sector match between screener information and sample frame a.5 sector match between screener information and sample frame CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Sector match between screener information and sample frame Yes, screener and sample frame info match No, screener and sample frame do not match but establishment does activities which match both screener and sample frame No, does not match 155 1 yes, screener and sample frame info match 2 no, screener and sample frame do not match but establishment does activities which match both screener and sample frame 3 no, does not match a.6.a samplig size a.6.a samplig size a.6.a samplig size a.6.a samplig size a.6.a samplig size CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 155 micro (1 to 4) 1 small (5 to 19) 2 medium (20 to 99) 3 large (10 or more) a.6.b screener size a.6.b screener size a.6.b screener size a.6.b screener size a.6.b screener size CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 155 micro (1 to 4) 1 small (5 to 19) 2 medium (20 to 99) 3 large (10 or more) a.7 establishment is part of a large firm a.7 establishment is part of a large firm a.7 establishment is part of a large firm a.7 establishment is part of a large firm a.7 establishment is part of a large firm CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 155 1 yes 2 no, a firm on its own Number of establishments that form the firm Number of establishments that form the firm Number of establishments that form the firm Number of establishments that form the firm Number of establishments that form the firm 155 1 2 3 4 5 7 11 12 17 45 a.8 type of establishment a.8 type of establishment a.8 type of establishment a.8 type of establishment a.8 type of establishment CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Type of establishment HQ without production and/or sales in this location HQ with production and/or sales in this location Establishment physically separated from HQ and other establishments of the same firm Establishment physically separated from HQ but with other establishments of the same firm 155 -7 does not apply 1 hq without production and/or sales in this location 2 hq with production and/or sales in this location 3 establishment physically separated from hq and other establishments of the same firm 4 establishment physically separated from hq but with other establishments of the same firm a.9 establishment financial statements prepared separately of hq statements a.9 establishment financial statements prepared separately of hq statements a.9 establishment financial statements prepared separately of hq statements a.9 establishment financial statements prepared separately of hq statements a.9 establishment financial statements prepared separately of hq statements CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 155 -7 does not apply 1 yes 2 no a.10 establishment financial statements separate from other establishments a.10 establishment financial statements separate from other establishments a.10 establishment financial statements separate from other establishments a.10 establishment financial statements separate from other establishments a.10 establishment financial statements separate from other establishments CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 155 -7 does not apply 1 yes 2 no a.11 if hq, financial statements independent of the rest of establishment a.11 if hq, financial statements independent of the rest of establishment a.11 if hq, financial statements independent of the rest of establishment a.11 if hq, financial statements independent of the rest of establishment a.11 if hq, financial statements independent of the rest of establishment CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 155 -7 does not apply 1 yes 2 no a.12 inteviewer number a.12 inteviewer number a.12 inteviewer number a.12 inteviewer number a.12 inteviewer number CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Interviewer code 155 a.13 supervisor number a.13 supervisor number a.13 supervisor number a.13 supervisor number a.13 supervisor number CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Supervisor code 155 day day day day day CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Date face-to-face interview begins: Day (dd) 155 month month month month month CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Date face-to-face interview begins: Month (mm) 155 7 8 9 10 year year year year year Date face-to-face interview begins: Year (yyyy) 155 2009 hour hour hour hour hour CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Time face-to-face interview begins: Hour (00 to 23) 155 minutes minutes minutes minutes minutes CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Time face-to-face interview begins: Minutes (00 to 59) 155 what is this firm's current legal status? what is this firm's current legal status? what is this firm's current legal status? what is this firm's current legal status? what is this firm's current legal status? 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING. The goal of this survey is to gather information and opinions about the investment climate in this country. Ultimately, the information gathered here will help to develop new policies and programs that enhance employment and economic growth. The information obtained here will be held in the strictest confidentiality. Neither your name nor the name of your business will be used in any document based on this survey. 2) READ OUT THE FOLLOWING INTRODUCTORY SENTENCE ONLY IF A7 = 1 (yes): The first few questions apply to the firm which your establishment is part of. 3) SHOW CARD What is this firm‘s current legal status? If answer is 3 then SKIP TO B.2 155 -9 do not know 1 shareholding company with shares traded in the stock market 2 shareholding company with non-traded shares or shares traded privately 3 sole proprietorship 4 partnership 5 limited partnership 6 other (spontaneous - specify) b1x.other (specify) b1x.other (specify) b1x.other (specify) b1x.other (specify) b1x.other (specify) What is this firm's current legal status? Other 16 Anonymous Company SA SARL what percentage of this firm does the largest owner(s) own? what percentage of this firm does the largest owner(s) own? what percentage of this firm does the largest owner(s) own? what percentage of this firm does the largest owner(s) own? what percentage of this firm does the largest owner(s) own? What percent of this firm does the largest owner or owners own? 61 94 -9 do not know 25 35 48 50 51 54 55 60 64 65 70 75 80 90 93 95 98 99 100 Sysmiss b.2a private domestic individuals, companies or organizations b.2a private domestic individuals, companies or organizations b.2a private domestic individuals, companies or organizations b.2a private domestic individuals, companies or organizations b.2a private domestic individuals, companies or organizations SHOW CARD What percent of this firm is owned by each of the following: Private domestic individuals, companies or organizations 155 -9 do not know 2 5 10 15 25 30 35 40 54 55 60 70 80 90 95 98 99 100 b.2b private foreign individuals, companies or organizations b.2b private foreign individuals, companies or organizations b.2b private foreign individuals, companies or organizations b.2b private foreign individuals, companies or organizations b.2b private foreign individuals, companies or organizations SHOW CARD What percent of this firm is owned by each of the following: Private foreign individuals, companies or organizations 155 -9 do not know 1 2 5 10 30 40 45 46 60 65 70 75 85 90 95 98 100 b.2c government/state b.2c government/state b.2c government/state b.2c government/state b.2c government/state SHOW CARD What percent of this firm is owned by each of the following: Government/State IF 100% TERMINATE 155 -9 do not know 70 b.2d other b.2d other b.2d other b.2d other b.2d other SHOW CARD What percent of this firm is owned by each of the following: Other 155 -9 do not know 20 60 75 100 are the owner of the firm: are the owner of the firm: are the owner of the firm: are the owner of the firm: are the owner of the firm: INTERVIEWER: SHOW CARD Are the owners of the firm: If answer is 1 or Don't know or Doesn't apply then GO TO QUESTION AFB4a 155 -9 do not know -7 does not apply 1 all men 2 majority are men 3 majority are women 4 all women 5 equally divided between men and women is the largest owner female is the largest owner female is the largest owner female is the largest owner female is the largest owner female Is the largest owner female? (IF THERE ARE MULTIPLE LARGE OWNERS WITH THE SAME OWNERSHIP SHARE, PLEASE ANSWER WITH RESPECT TO THE PERSON MOST ACTIVE IN THE OPERATION OF THE FIRM ) 43 112 -9 do not know 1 yes 2 no Sysmiss ethnic origin of the current largest owner ethnic origin of the current largest owner ethnic origin of the current largest owner ethnic origin of the current largest owner ethnic origin of the current largest owner What is the nationality of the current largest owner? 155 -9 do not know 1 african (specify afb4a1 [table 1] ) 2 indian 3 lebanese/middle eastern 4 other asian (specify afb4a4 [table 4] ) 5 european/caucasian 6 other main african ethnic group main african ethnic group main african ethnic group main african ethnic group main african ethnic group What is the nationality of the current largest owner? African (specify) 109 46 1 togo 2 marocco Sysmiss main 'other asian ethnic groups' main 'other asian ethnic groups' main 'other asian ethnic groups' main 'other asian ethnic groups' main 'other asian ethnic groups' What is the nationality of the current largest owner? Other Asian (specify) 6 149 1 china 4 japan Sysmiss how did the largest owner acquire ownership of this firm how did the largest owner acquire ownership of this firm how did the largest owner acquire ownership of this firm how did the largest owner acquire ownership of this firm how did the largest owner acquire ownership of this firm INTERVIEWER: SHOW CARD How did the largest owner acquire ownership of this firm? If answer is other than 3 then GO TO QUESTION B3e 155 -9 1 started the business on their own or with partners 2 purchased an existing business 3 joined an existing family business 4 joined an existing non family business 5 other (spontaneous) the family business was joined by: the family business was joined by: the family business was joined by: the family business was joined by: the family business was joined by: The family business was joined by 11 144 -9 do not know 1 heritage 2 marriage 3 other Sysmiss why did largest owner start or take over this firm? why did largest owner start or take over this firm? why did largest owner start or take over this firm? why did largest owner start or take over this firm? why did largest owner start or take over this firm? INTERVIEWER: SHOW CARD Which of the following two options best describes why the largest owner started or took over this firm? To take advantage of a business opportunity Jobs or opportunities were absent or not satisfactory 155 -9 do not know 1 to take advantage of a business opportunity 2 jobs or opportunities were absent or not satisfactory prior to start, was largest owner employed in same sector as current business? prior to start, was largest owner employed in same sector as current business? prior to start, was largest owner employed in same sector as current business? prior to start, was largest owner employed in same sector as current business? prior to start, was largest owner employed in same sector as current business? 155 -9 do not know 1 2 what was the main source of start-up capital for this business? what was the main source of start-up capital for this business? what was the main source of start-up capital for this business? what was the main source of start-up capital for this business? what was the main source of start-up capital for this business? 155 -9 do not know 1 2 4 largest owner's involvement in decision making in this firm(s)? largest owner's involvement in decision making in this firm(s)? largest owner's involvement in decision making in this firm(s)? largest owner's involvement in decision making in this firm(s)? largest owner's involvement in decision making in this firm(s)? INTERVIEWER: SHOW CARD Which of the following best describes the largest owner's involvement in decision making in this firms? If answer is 1 then GO TO QUESTION B5 155 -9 do not know 1 makes most decisions on his/her own 2 makes decisions in consultation with other owners? 3 delegates most decisions to other partners owners? 4 has appointed a manager(s) who make decision 5 a board of directors makes the decision 6 other b.3f other b.3f other b.3f other b.3f other b.3f other Which of the following best describes the largest owner's involvement in decision making in this firms? Other in what year did this establishment begin operations in this country? in what year did this establishment begin operations in this country? in what year did this establishment begin operations in this country? in what year did this establishment begin operations in this country? in what year did this establishment begin operations in this country? READ ONLY IF A7=1 (yes) I want to proceed by asking you about this establishment only. In what year did this establishment begin operations? INTERVIEWER: PROVIDE FOUR DIGITS FOR YEAR 155 -9 do not know 1885 1954 1960 1963 1964 1969 1973 1974 1978 1979 1981 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 number of full-time employees of the establishment when it started operations number of full-time employees of the establishment when it started operations number of full-time employees of the establishment when it started operations number of full-time employees of the establishment when it started operations number of full-time employees of the establishment when it started operations How many full-time employees did this establishment employ when it started operations? Please include all employees and managers 155 -9 do not know 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 20 25 26 28 30 34 40 50 56 60 64 72 100 102 160 164 250 350 was establishment formally registered when it began operations in this country? was establishment formally registered when it began operations in this country? was establishment formally registered when it began operations in this country? was establishment formally registered when it began operations in this country? was establishment formally registered when it began operations in this country? Was this establishment formally registered when it began operations? 155 -9 do not know 1 2 tax department (attestation de patente) tax department (attestation de patente) tax department (attestation de patente) tax department (attestation de patente) tax department (attestation de patente) When it began operations, was the establishment registered with any of the following: Tax department (attestation de patente) 128 27 1 Yes 2 No Sysmiss registre de commerce registre de commerce registre de commerce registre de commerce registre de commerce When it began operations, was the establishment registered with any of the following: Registre de commerce 128 27 1 Yes 2 No Sysmiss social security (cnss – caisse nationale de sécurité sociale social security (cnss – caisse nationale de sécurité sociale social security (cnss – caisse nationale de sécurité sociale social security (cnss – caisse nationale de sécurité sociale social security (cnss – caisse nationale de sécurité sociale When it began operations, was the establishment registered with any of the following: Social security (CNSS - Caisse Nationale de Sécurité Sociale) 128 27 -9 1 Yes 2 No Sysmiss mairie mairie mairie mairie mairie When it began operations, was the establishment registered with any of the following: Mairie 128 27 -9 1 Yes 2 No Sysmiss other other other other other When it began operations, was the establishment registered with any of the following: Other 123 32 -9 1 Yes 2 No Sysmiss in what year was this establishment formally registered? in what year was this establishment formally registered? in what year was this establishment formally registered? in what year was this establishment formally registered? in what year was this establishment formally registered? In what year was this establishment formally registered? INTERVIEWER: PROVIDE FOUR DIGITS FOR YEAR. 155 -9 don't know (spontaneous) -7 never registered (spontaneous) 1885 1960 1963 1964 1969 1971 1973 1974 1978 1979 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 what is the highest level of education of the current top manager? what is the highest level of education of the current top manager? what is the highest level of education of the current top manager? what is the highest level of education of the current top manager? what is the highest level of education of the current top manager? INTERVIEWER: SHOW CARD What is the highest level of education of the current top manager? No Education Primary School (complete or not) Secondary School (complete or not) Vocational Training Some university training Graduate degree 155 -9 don't know (spontaneous) 1 no education 2 primary school (complete or not) 3 secondary school (complete or not) 4 vocational training 5 some university training 6 graduate degree how many years of experience working in this sector does the top manager have? how many years of experience working in this sector does the top manager have? how many years of experience working in this sector does the top manager have? how many years of experience working in this sector does the top manager have? how many years of experience working in this sector does the top manager have? How many years of experience working in this sector does the Top Manager have? 155 -9 don't know (spontaneous) 1 less than one year 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 19 20 21 22 24 25 26 27 28 29 30 31 32 34 35 36 39 40 41 49 50 is the top manager female? is the top manager female? is the top manager female? is the top manager female? is the top manager female? 155 -9 don't know (spontaneous) 1 yes 2 no does establishment have an internationally-recognized quality certification? does establishment have an internationally-recognized quality certification? does establishment have an internationally-recognized quality certification? does establishment have an internationally-recognized quality certification? does establishment have an internationally-recognized quality certification? Does this establishment have an internationally-recognized quality certification? INTERVIEWER: If there is need for clarification, some examples are: ISO 9000, 9002 or 14000 155 -9 don't know (spontaneous) -6 still in process 1 yes 2 no does you presently operate under epz status or any other special economic zone? does you presently operate under epz status or any other special economic zone? does you presently operate under epz status or any other special economic zone? does you presently operate under epz status or any other special economic zone? does you presently operate under epz status or any other special economic zone? Does this establishment presently operate under EPZ status (agréé au statut de zone franche ou enterprise franche) or any other special economic zone offering specific privileges (e.g. tax holidays or access to utilities at reduced rates)? If answer is 2 or 3 then SKIP TO C.3 155 -9 do not know 1 EPZ 2 Other special economic zone 3 Neither of the above in what year did this establishment begin to operate under epz status? in what year did this establishment begin to operate under epz status? in what year did this establishment begin to operate under epz status? in what year did this establishment begin to operate under epz status? in what year did this establishment begin to operate under epz status? In what year did this establishment begin to operate under EPZ status? 18 137 -9 do not know 1990 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2007 2008 Sysmiss main reason why this establishment decided to be installed in the togo epz main reason why this establishment decided to be installed in the togo epz main reason why this establishment decided to be installed in the togo epz main reason why this establishment decided to be installed in the togo epz main reason why this establishment decided to be installed in the togo epz What was the main reason why this establishment decided to be installed in the Togo EPZ? 18 137 -9 do not know 1 Tax incentive 2 Labor cost and other labor related issues 3 Possibility of lowering utilities costs 4 Availability of land 5 Other Sysmiss does this establishment still operate under tax exemption status? does this establishment still operate under tax exemption status? does this establishment still operate under tax exemption status? does this establishment still operate under tax exemption status? does this establishment still operate under tax exemption status? Does this establishment still operate under tax exemption status? If answer is No then SKIP TO TGB.10c If answer is Don't know then SKIP TO C.3 18 137 1 Yes 2 No Sysmiss impact of the expiration of tax incentives on your company impact of the expiration of tax incentives on your company impact of the expiration of tax incentives on your company impact of the expiration of tax incentives on your company impact of the expiration of tax incentives on your company What do you expect the impact of the expiration of tax incentives on your company would be? 11 144 -9 do not know 1 Nothing will change 2 Your company will still be making profits 3 Your company will no longer make profits Sysmiss in what year the tax exemption status has expired? in what year the tax exemption status has expired? in what year the tax exemption status has expired? in what year the tax exemption status has expired? in what year the tax exemption status has expired? In what year the tax exemption status has expired? 7 148 -9 do not know 2001 2003 2006 2008 2009 Sysmiss applied to obtain an electrical connection submitted over the last two years? applied to obtain an electrical connection submitted over the last two years? applied to obtain an electrical connection submitted over the last two years? applied to obtain an electrical connection submitted over the last two years? applied to obtain an electrical connection submitted over the last two years? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING. Now, we turn to the establishment's operations in fiscal year [insert last complete fiscal year]. Over the last two years, did this establishment submit an application to obtain an electrical connection? If answer is No or Don't Know then GO TO QUESTION C.6 155 -9 do not know 1 yes 2 no how many days did it take for you to receive an electrical connection service? how many days did it take for you to receive an electrical connection service? how many days did it take for you to receive an electrical connection service? how many days did it take for you to receive an electrical connection service? how many days did it take for you to receive an electrical connection service? In reference to that application for an electrical connection, approximately how many days did it take to obtain it from the day of the application to the day the service was received? 25 130 -9 don't know (spontaneous) -6 still in process -5 application denied 1 less than one day 6 7 10 14 15 21 30 60 90 120 180 Sysmiss informal gift/payment expected or requested for an electrical connection? informal gift/payment expected or requested for an electrical connection? informal gift/payment expected or requested for an electrical connection? informal gift/payment expected or requested for an electrical connection? informal gift/payment expected or requested for an electrical connection? In reference to that application for an electrical connection, was an informal gift or payment expected or requested? 25 130 -9 don't know (spontaneous) -8 ref (spontaneous) 1 yes 2 no Sysmiss over fiscal year 2008, did this establishment experience power outages? over fiscal year 2008, did this establishment experience power outages? over fiscal year 2008, did this establishment experience power outages? over fiscal year 2008, did this establishment experience power outages? over fiscal year 2008, did this establishment experience power outages? Over fiscal year 2008, did this establishment experience power outages? If answer is No or Don't Know GO TO QUESTION C.10 155 -9 don't know (spontaneous) 1 yes 2 no number of power outages experienced in a typical month in last fiscal year number of power outages experienced in a typical month in last fiscal year number of power outages experienced in a typical month in last fiscal year number of power outages experienced in a typical month in last fiscal year number of power outages experienced in a typical month in last fiscal year In a typical month, over fiscal year 2008, how many power outages did this establishment experience? IF 0, GO TO QUESTION C.10 131 24 -9 don't know (spontaneous) 1 2 3 4 5 6 7 8 10 12 15 18 20 25 30 Sysmiss how long did the average power outage last? how long did the average power outage last? how long did the average power outage last? how long did the average power outage last? how long did the average power outage last? How long did these power outages last on average? 128 27 -9 don't know (spontaneous) 1 less than one hour 2 3 4 5 6 7 8 12 16 24 64 Sysmiss in last fiscal year, what were your losses that resulted from power outages? in last fiscal year, what were your losses that resulted from power outages? in last fiscal year, what were your losses that resulted from power outages? in last fiscal year, what were your losses that resulted from power outages? in last fiscal year, what were your losses that resulted from power outages? Please estimate the losses that resulted from power outages either as a percentage of total annual sales or as total annual losses. Loss as percent of total annual sales due to power outages PROVIDE EITHER ONE OR THE OTHER, NOT BOTH c9a or c9b 98 57 -9 don't know (spontaneous) none 1 2 3 5 7 9 10 15 20 25 27 30 40 50 66 70 Sysmiss total annual losses due to power outages total annual losses due to power outages total annual losses due to power outages total annual losses due to power outages total annual losses due to power outages Please estimate the losses that resulted from power outages either as a percentage of total annual sales or as total annual losses. Annual losses due to power outages PROVIDE EITHER ONE OR THE OTHER, NOT BOTH c9a or c9b 30 125 -9 don't know (spontaneous) none 40000 50000 95000 100000 150000 200000 400000 500000 1200000 2000000 3000000 4000000 4500000 5000000 10500000 18000000 129000000 Sysmiss generator shared or owned over the course of last fiscal year? generator shared or owned over the course of last fiscal year? generator shared or owned over the course of last fiscal year? generator shared or owned over the course of last fiscal year? generator shared or owned over the course of last fiscal year? Over the course of fiscal year 2008, did this establishment own or share a generator? If answer is No or Don't Know then GO TO QUESTION C.12 47 108 -9 don't know (spontaneous) 1 yes 2 no Sysmiss % electricity from generator owned/shared by the establishment in last fiscal yr % electricity from generator owned/shared by the establishment in last fiscal yr % electricity from generator owned/shared by the establishment in last fiscal yr % electricity from generator owned/shared by the establishment in last fiscal yr % electricity from generator owned/shared by the establishment in last fiscal yr In fiscal year 2008, what percent of this establishment's electricity came from a generator or generators that the establishment owned or shared? 30 125 -9 don't know (spontaneous) 1 2 3 4 10 15 20 21 25 30 40 75 Sysmiss application to obtain a water connection submitted over the last 2 fiscal years? application to obtain a water connection submitted over the last 2 fiscal years? application to obtain a water connection submitted over the last 2 fiscal years? application to obtain a water connection submitted over the last 2 fiscal years? application to obtain a water connection submitted over the last 2 fiscal years? Over the last two years, did this establishment submit an application to obtain a water connection? If answer is No or Don't Know then GO TO QUESTION C.15 155 -9 don't know (spontaneous) 1 yes 2 no how many days did it take for you to obtain a water connection? how many days did it take for you to obtain a water connection? how many days did it take for you to obtain a water connection? how many days did it take for you to obtain a water connection? how many days did it take for you to obtain a water connection? In reference to that application for a water connection, approximately how many days did it take to obtain it from the day of the application to the day the service was received? 9 146 -9 don't know (spontaneous) -6 still in process -5 application denied 1 less than one day 3 30 35 60 Sysmiss when you applied for a water connection, was an informal gift requested? when you applied for a water connection, was an informal gift requested? when you applied for a water connection, was an informal gift requested? when you applied for a water connection, was an informal gift requested? when you applied for a water connection, was an informal gift requested? In reference to that application for a water connection, was an informal gift or payment expected or requested? 9 146 -9 don't know (spontaneous) -8 ref (spontaneous) 1 yes 2 no Sysmiss did you experience insufficient water supply for production in last fiscal yr? did you experience insufficient water supply for production in last fiscal yr? did you experience insufficient water supply for production in last fiscal yr? did you experience insufficient water supply for production in last fiscal yr? did you experience insufficient water supply for production in last fiscal yr? Over fiscal year 2008, did this establishment experience insufficient water supply for production? If answer is No or Don't Know then GO TO QUESTION C.19 47 108 -9 don't know (spontaneous) 1 yes 2 no Sysmiss frequency of incidents of water shortages in a typical month in last fiscal yr frequency of incidents of water shortages in a typical month in last fiscal yr frequency of incidents of water shortages in a typical month in last fiscal yr frequency of incidents of water shortages in a typical month in last fiscal yr frequency of incidents of water shortages in a typical month in last fiscal yr In a typical month, over fiscal year 2008, how many incidents of insufficient water supply did this establishment experience? If answer is 0 then GO TO QUESTION C.19 6 149 -9 don't know (spontaneous) 1 13 Sysmiss average length of water shortage (affecting production) in last fiscal year average length of water shortage (affecting production) in last fiscal year average length of water shortage (affecting production) in last fiscal year average length of water shortage (affecting production) in last fiscal year average length of water shortage (affecting production) in last fiscal year How long did these incidents of insufficient water supply last on average? 6 149 -9 don't know (spontaneous) 1 less than one hour 4 10 12 Sysmiss application to obtain a telephone connection submitted over the last two years application to obtain a telephone connection submitted over the last two years application to obtain a telephone connection submitted over the last two years application to obtain a telephone connection submitted over the last two years application to obtain a telephone connection submitted over the last two years Over the last two years, did this establishment submit an application to obtain a telephone connection? If answer is No or Don't Know then GO TO QUESTION C.22 155 -9 don't know (spontaneous) 1 yes 2 no how many days did it take for you to receive a telephone connection service? how many days did it take for you to receive a telephone connection service? how many days did it take for you to receive a telephone connection service? how many days did it take for you to receive a telephone connection service? how many days did it take for you to receive a telephone connection service? In reference to that application for a telephone connection, approximately how many days did it take to obtain it from the day of the application to the day the service was received? 24 131 -9 don't know (spontaneous) -6 still in process -5 application denied 1 less than one day 3 14 15 21 30 45 60 90 240 Sysmiss when you applied for a telephone connection was an informal gift requested? when you applied for a telephone connection was an informal gift requested? when you applied for a telephone connection was an informal gift requested? when you applied for a telephone connection was an informal gift requested? when you applied for a telephone connection was an informal gift requested? In reference to that application for a telephone connection, was an informal gift or payment expected or requested? 24 131 -9 don't know (spontaneous) -8 ref (spontaneous) 1 yes 2 no Sysmiss do you currently communicate with clients and suppliers by e-mail? do you currently communicate with clients and suppliers by e-mail? do you currently communicate with clients and suppliers by e-mail? do you currently communicate with clients and suppliers by e-mail? do you currently communicate with clients and suppliers by e-mail? At the present time, does this establishment use any of the following: E-mail to communicate with clients or suppliers? 155 -9 don't know (spontaneous) 1 yes 2 no how often do you use e-mail to communicate with clients or suppliers? how often do you use e-mail to communicate with clients or suppliers? how often do you use e-mail to communicate with clients or suppliers? how often do you use e-mail to communicate with clients or suppliers? how often do you use e-mail to communicate with clients or suppliers? How often does this establishment use e-mail to communicate with clients or suppliers? 119 36 -9 don't know (spontaneous) 1 Occasionally 2 Once or twice a week 3 Every day Sysmiss does this business have its own internet connection in its premises? does this business have its own internet connection in its premises? does this business have its own internet connection in its premises? does this business have its own internet connection in its premises? does this business have its own internet connection in its premises? Does this business have its own internet connection in its premises? 119 36 1 Yes 2 No Sysmiss what type of internet connection does this business have? what type of internet connection does this business have? what type of internet connection does this business have? what type of internet connection does this business have? what type of internet connection does this business have? What type of internet connection does this business have? 80 75 -9 don't know (spontaneous) 1 Dial-up 2 Broadband 3 Other Sysmiss total monthly cost that this establishment pays for its own internet connection total monthly cost that this establishment pays for its own internet connection total monthly cost that this establishment pays for its own internet connection total monthly cost that this establishment pays for its own internet connection total monthly cost that this establishment pays for its own internet connection What is the total monthly cost that this establishment pays for its own internet connection? 80 75 -9 don't know (spontaneous) 9 54 5000 5430 8833 15000 16000 20000 25000 28000 32000 35800 45000 50000 53100 54000 59000 60000 63720 65000 66000 67890 70000 80000 85000 87000 90000 93000 99120 100000 150000 167350 180000 200000 212000 212400 250000 266000 270000 350000 500000 531000 600000 850000 900000 950000 1500000 2000000 Sysmiss look for business opportunities in the west africa or overseas? look for business opportunities in the west africa or overseas? look for business opportunities in the west africa or overseas? look for business opportunities in the west africa or overseas? look for business opportunities in the west africa or overseas? Is this establishment internet connection also used to: Look for business opportunities in the West Africa or overseas? 80 75 1 Yes 2 No Sysmiss do research and develop ideas on new products and services do research and develop ideas on new products and services do research and develop ideas on new products and services do research and develop ideas on new products and services do research and develop ideas on new products and services Is this establishment internet connection also used to: Do research and develop ideas on new products and services 80 75 1 Yes 2 No Sysmiss main reason why this establishment does not have its own internet connection main reason why this establishment does not have its own internet connection main reason why this establishment does not have its own internet connection main reason why this establishment does not have its own internet connection main reason why this establishment does not have its own internet connection What is the main reason why this establishment does not have its own internet connection? 39 116 -9 don't know (spontaneous) 1 Internet connection is too expansive 2 Employees do not know how to use it 3 Do not need it 4 Other Sysmiss establishment owns website establishment owns website establishment owns website establishment owns website establishment owns website At the present time, does this establishment use Its own website? 155 -9 don't know (spontaneous) 1 yes 2 no has this establishment developed new business through its own website? has this establishment developed new business through its own website? has this establishment developed new business through its own website? has this establishment developed new business through its own website? has this establishment developed new business through its own website? Has this establishment developed new business through its own website? 31 124 1 Yes 2 No Sysmiss how much of an obstacle is electricity to the current operations of this firm? how much of an obstacle is electricity to the current operations of this firm? how much of an obstacle is electricity to the current operations of this firm? how much of an obstacle is electricity to the current operations of this firm? how much of an obstacle is electricity to the current operations of this firm? SHOW CARD Is electricity No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 155 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate Obstacle 3 Major Obstacle 4 Very Severe Obstacle main product\service (by the largest % of annual sales) in last fiscal year main product\service (by the largest % of annual sales) in last fiscal year main product\service (by the largest % of annual sales) in last fiscal year main product\service (by the largest % of annual sales) in last fiscal year main product\service (by the largest % of annual sales) in last fiscal year READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The next topic to be covered is how and where this establishment makes its sales. In fiscal year 2008, what was this establishment's main product, that is, the product that represented the largest proportion of annual sales (in LCU)? 155 Accomodation Air tickets sales Alluminium carpentry and glasses Aluminium carpentry and glass Audit Audit, Chartered Accounting Expertise Bakery Beauty products Bookshop Borehole drilling Building constructions Calenders Cassettes Cements Civil Engineering, Expertise in construction Civil Engineering, construction Clearing and Relocation Construction Construction Roads and building Construction metals Construction of building Construction of building and roads Construction(Building and road) Cooking oil Cyber Café Decoration Design,Realisation and execution of plan/projects Distrubution of agricultural input Dress Making Dress making Dresses/Clothes Drilling services Drinks Drinks(Pits brand /beer) Drugs/Medicines Dry pineapples Electrical maintainance Embroidery machines Environmental sanitation Expertise/consultancy and training for capacity building Fabrication of nets Flour Food products Food stuffs Freight forwarding Freight forwarding services Freight forwarding/Custom clearance Furniture Guardening Hardwares, spare parts, credit cards Hiring of materials(heavy equipment) Hotel accommodation ICT Materials ICT Services Import-export of alchol Inspection, Verification, quality control Installation of antenna poles Insurance(Sickness-pension) Lamps Making of aluminium windows and doors Manue(Fertilizers) Manufacturing and commercialisation paint Manufacturing and sale of pipes Manufacturing of Polythylene blocs Manufacturing of reinforcement concrete bars Manufacturing of soaps Manufacturing of wooden pool Mercedes Cars Metallic Construction Milk(Vanilla) Motobikes Naval engineering(Repair of ships) Offering business opportunities by providing proffesionals and commercial contacts Office stationneries Paints Peak Milk Pharmaceutical products Plastic sachets Printing Printing of books Printing of documents, adverts on papers Production of antenna for TV/Radio stations Project planning, implementation and follow up. Distribution of phyto-sanitary products Redevelopment projects Renovation of buildings Rental fees Renting of cranes Repair of automobile Restaurant Restaurant for aircrafts Rice Roofing Sheets Sale of chemical products for households Sale of refrigerators Sales of Air tickets Sales of Building Sales of Mercedes-Benz Cars Sales of cars Sales of dry pineapple after transformation Sales of exercise books Sales of frozen products Sales of fuel Sales of furniture Sales of furnitures Sales of materials of electricity and services delivery Sales of medical equipments Sales of papers Sales of roofing tiles Sales of vehicles Scratch cards for Togo Cellutaire Services delivery Services to clients Ship repairs Shoes Soaps Software installation Sugar Suze drinks Tiles(floor) Timber Tomatoes Tourism Toyota vehicles Trading in shoes and second hand clothes Transfer of passengers Transport services Transport, express courier Travelling Ticketing Treatment of rotten merchandize Tufts of hair/lock Wholesale trading construction construction of building wedging first product/service isic code first product/service isic code first product/service isic code first product/service isic code first product/service isic code SHOW CARD Using this card, please choose the 4-digit code that best applies to the main product of this establishment. 155 -9 do not know 1513 1514 1544 1549 1553 1920 2010 2022 2211 2221 2320 2422 2424 2694 2710 2811 2899 2922 2926 3120 3150 3511 3599 3610 4510 4520 4530 4540 5010 5040 5110 5121 5122 5131 5139 5141 5142 5143 5190 5219 5220 5231 5234 5239 5240 5259 5510 5520 6010 6021 6022 6110 6210 6220 6301 6302 6303 6304 6309 6412 6420 6720 7250 7412 7414 7491 first product/service, percent of total annual sales first product/service, percent of total annual sales first product/service, percent of total annual sales first product/service, percent of total annual sales first product/service, percent of total annual sales What percentage of total sales does the main product represent? 155 -9 do not know 12 20 23 27 30 35 40 45 50 53 55 56 60 65 66 70 75 80 84 90 95 98 99 100 in last fiscal year, what were this establishment’s total annual sales? in last fiscal year, what were this establishment’s total annual sales? in last fiscal year, what were this establishment’s total annual sales? in last fiscal year, what were this establishment’s total annual sales? in last fiscal year, what were this establishment’s total annual sales? In fiscal year 2008, what were this establishment's total annual sales? 155 -9 do not know -8 250000 300000 500000 550000 700000 860000 1000000 1100000 1200000 1700000 2000000 3000000 3450000 4000000 5000000 5870000 6000000 8000000 9000000 10000000 11000000 12000000 12500000 14000000 14935136 15000000 16000000 19000000 21000000 23000000 24000000 30000000 35000000 37650000 38000000 38924864 40000000 42000000 43000000 44728000 45000000 48000000 49000000 50000000 58000000 64000000 70000000 73321493 82147988 90000000 92287646 98000000 98452000 100000000 111000000 124000000 126000000 130000000 134000000 134550000 152000000 187000000 200000000 208000000 250000000 250225000 257065940 263000000 285000000 300000000 329000000 354000000 408060690 417971313 500000000 530000000 546000000 604593580 627000000 675000000 890856081 955305663 967791556 992000000 1000000000 1081000000 1126014613 1200000000 1300000000 1400000000 1600000000 1800000000 2000000000 3494854155 3500000000 3600000000 3800000000 4000000000 4327210462 4500000000 5821967000 6208125468 6712050633 7423974079 9000000000 10000000000 10300000000 10700000000 12065000000 14000000000 32576044423 33000000000 39247000000 42761645866 what % of establishment's sales were: national sales? what % of establishment's sales were: national sales? what % of establishment's sales were: national sales? what % of establishment's sales were: national sales? what % of establishment's sales were: national sales? 1) SHOW CARD 2) INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE In fiscal year 2008, what percent of this establishment's sales were: National sales IF 100, GO TO QUESTION AFD.11a 155 -9 do not know 1 2 5 10 15 19 20 29 30 40 50 55 60 62 70 71 77 78 80 90 93 95 97 98 99 100 what % of establishment's sales were: indirect exports? (using a third party) what % of establishment's sales were: indirect exports? (using a third party) what % of establishment's sales were: indirect exports? (using a third party) what % of establishment's sales were: indirect exports? (using a third party) what % of establishment's sales were: indirect exports? (using a third party) 1) SHOW CARD 2) INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE In fiscal year 2008, what percent of this establishment's sales were: Indirect exports (sold domestically to third party that exports products) IF 100, GO TO QUESTION D.8 155 -9 do not know 1 2 3 5 8 10 20 25 29 30 40 50 60 70 80 85 98 100 what % of establishment's sales were: direct exports? what % of establishment's sales were: direct exports? what % of establishment's sales were: direct exports? what % of establishment's sales were: direct exports? what % of establishment's sales were: direct exports? 1) SHOW CARD 2) INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE In fiscal year 2008, what percent of this establishment's sales were: Direct exports IF 0, GO TO QUESTION D.8 155 -9 do not know 5 7 10 15 20 22 30 38 40 45 60 65 70 71 80 81 85 90 95 98 99 100 % annual export revenue was to: Sub-Saharan Africa % annual export revenue was to: Sub-Saharan Africa % annual export revenue was to: Sub-Saharan Africa % annual export revenue was to: Sub-Saharan Africa % annual export revenue was to: Sub-Saharan Africa SHOW CARD In fiscal year 2008, what percent of this establishment's annual export revenue were to: Sub-Saharan Africa 30 125 -9 5 50 70 72 78 95 100 Sysmiss % annual export revenue was to: North Africa % annual export revenue was to: North Africa % annual export revenue was to: North Africa % annual export revenue was to: North Africa % annual export revenue was to: North Africa SHOW CARD In fiscal year 2008, what percent of this establishment's annual export revenue were to: North Africa 30 125 -9 5 Sysmiss % annual export revenue was to: Asia % annual export revenue was to: Asia % annual export revenue was to: Asia % annual export revenue was to: Asia % annual export revenue was to: Asia SHOW CARD In fiscal year 2008, what percent of this establishment's annual export revenue were to: Asia 30 125 -9 5 10 50 Sysmiss % annual export revenue was to: Europe % annual export revenue was to: Europe % annual export revenue was to: Europe % annual export revenue was to: Europe % annual export revenue was to: Europe SHOW CARD In fiscal year 2008, what percent of this establishment's annual export revenue were to: Europe 30 125 -9 10 22 50 70 100 Sysmiss % annual export revenue was to: US % annual export revenue was to: US % annual export revenue was to: US % annual export revenue was to: US % annual export revenue was to: US SHOW CARD In fiscal year 2008, what percent of this establishment's annual export revenue were to: US 30 125 -9 10 20 60 Sysmiss % annual export revenue was to: other % annual export revenue was to: other % annual export revenue was to: other % annual export revenue was to: other % annual export revenue was to: other SHOW CARD In fiscal year 2008, what percent of this establishment's annual export revenue were to: Other 30 125 -9 28 30 Sysmiss in last fiscal year, did you use your own transport to ship products to africa in last fiscal year, did you use your own transport to ship products to africa in last fiscal year, did you use your own transport to ship products to africa in last fiscal year, did you use your own transport to ship products to africa in last fiscal year, did you use your own transport to ship products to africa In fiscal year [insert last complete fiscal year], did this establishment use its own transport to ship its products to Africa? 31 124 -9 do not know -7 no shipments to africa 1 Yes 2 No Sysmiss neighboring countries within sub-saharan africa neighboring countries within sub-saharan africa neighboring countries within sub-saharan africa neighboring countries within sub-saharan africa neighboring countries within sub-saharan africa SHOW CARD In fiscal year 2008, what percent of this establishment's annual export revenue were to: Neighboring Countries within Sub-Saharan Africa 155 -9 do not know Sysmiss developed countries developed countries developed countries developed countries developed countries SHOW CARD In fiscal year 2008, what percent of this establishment's annual export revenue were to: Developed Countries 155 -9 do not know Sysmiss other other other other other SHOW CARD In fiscal year 2008, what percent of this establishment's annual export revenue were to: Other 155 -9 do not know Sysmiss in 2008, when exporting directly, what is the main point of exit used? in 2008, when exporting directly, what is the main point of exit used? in 2008, when exporting directly, what is the main point of exit used? in 2008, when exporting directly, what is the main point of exit used? in 2008, when exporting directly, what is the main point of exit used? In fiscal year 2008, when exporting directly, what is the main point of exit (e.g., border crossing, land port, airport, or seaport) that this establishment used? 14 Airport By Land Habor at Lome Hila Kondji Border Land Borders Land Borders OF Savinkondji Land border of Cinkasse Land borders at CINKASSE Lome Airport Lome Harbour Maritime port of Lome Port in 2008, how many av. days did it take for your exported goods to clear customs? in 2008, how many av. days did it take for your exported goods to clear customs? in 2008, how many av. days did it take for your exported goods to clear customs? in 2008, how many av. days did it take for your exported goods to clear customs? in 2008, how many av. days did it take for your exported goods to clear customs? In fiscal year 2008,when this establishment exported goods directly, how many days did it take on average from the time this establishment's goods arrived at their main point of exit (e.g., port, airport) until the time these goods cleared customs? 30 125 -9 don't know (spontaneous) 1 less than one day 2 3 4 5 6 7 10 11 14 15 Sysmiss total clearing costs for an average consignment as a % of consignment value total clearing costs for an average consignment as a % of consignment value total clearing costs for an average consignment as a % of consignment value total clearing costs for an average consignment as a % of consignment value total clearing costs for an average consignment as a % of consignment value Thinking of the main point of exit, in fiscal year 2008, what were the total clearing costs for an average consignment as a percent of the consignment value? In calculating the total clearing costs, please include things such as payments to clearing agents, storage fees, container handling fees, and gifts or informal payments to customs officials. 14 141 -9 do not know 2 10 25 30 Sysmiss Percentage of lost value of exported products because of thef in transit in 2008 Percentage of lost value of exported products because of thef in transit in 2008 Percentage of lost value of exported products because of thef in transit in 2008 Percentage of lost value of exported products because of thef in transit in 2008 Percentage of lost value of exported products because of thef in transit in 2008 In fiscal year 2008, what percent of the consignment value of the products exported directly was lost while in transit because of theft? 30 125 -9 do not know no losses 4 20 Sysmiss % value directly exported products lost in transit by breakage or spoilage, 2008 % value directly exported products lost in transit by breakage or spoilage, 2008 % value directly exported products lost in transit by breakage or spoilage, 2008 % value directly exported products lost in transit by breakage or spoilage, 2008 % value directly exported products lost in transit by breakage or spoilage, 2008 In fiscal year 2008, what percent of the consignment value of the products exported directly was lost while in transit because of breakage or spoilage? 31 124 -9 do not know no losses 5 10 Sysmiss in what year did this establishment first export directly or indirectly? in what year did this establishment first export directly or indirectly? in what year did this establishment first export directly or indirectly? in what year did this establishment first export directly or indirectly? in what year did this establishment first export directly or indirectly? In which year did this establishment first export directly or indirectly? 61 94 -9 don't know (spontaneous) 1970 1974 1980 1984 1985 1986 1987 1988 1990 1991 1992 1993 1994 1995 1996 1997 1999 2000 2001 2002 2003 2004 2006 2007 2008 2009 Sysmiss % of material inputs and supplies of domestic origin in last fiscal year % of material inputs and supplies of domestic origin in last fiscal year % of material inputs and supplies of domestic origin in last fiscal year % of material inputs and supplies of domestic origin in last fiscal year % of material inputs and supplies of domestic origin in last fiscal year SHOW CARD In fiscal year 2008, as a proportion of all of the material inputs or supplies purchased that year, what percent of this establishment's material inputs or supplies were: Material inputs or supplies of domestic origin 47 108 -9 don't know (spontaneous) 1 5 10 16 20 23 25 30 40 60 97 100 Sysmiss % of material inputs and supplies of foreign origin in last fiscal year % of material inputs and supplies of foreign origin in last fiscal year % of material inputs and supplies of foreign origin in last fiscal year % of material inputs and supplies of foreign origin in last fiscal year % of material inputs and supplies of foreign origin in last fiscal year SHOW CARD In fiscal year 2008, as a proportion of all of the material inputs or supplies purchased that year, what percent of this establishment's material inputs or supplies were: Material inputs or supplies of foreign origin IF 0, GO TO QUESTION D.30 47 108 -9 don't know (spontaneous) 3 40 60 70 75 77 80 84 90 95 99 100 Sysmiss were any of these material inputs and supplies imported directly? were any of these material inputs and supplies imported directly? were any of these material inputs and supplies imported directly? were any of these material inputs and supplies imported directly? were any of these material inputs and supplies imported directly? Were any of the material inputs or supplies purchased in fiscal year 2008, imported directly? If answer is No or Don't Know then GO TO QUESTION D.30 32 123 -9 don't know (spontaneous) 1 yes 2 no Sysmiss av. no. days for imported goods to clear customs in last fiscal year av. no. days for imported goods to clear customs in last fiscal year av. no. days for imported goods to clear customs in last fiscal year av. no. days for imported goods to clear customs in last fiscal year av. no. days for imported goods to clear customs in last fiscal year In fiscal year 2008, when this establishment imported material inputs or supplies, how many days did it take on average from the time these goods arrived to their point of entry (e.g. port, airport) until the time these goods could be claimed from customs? 25 130 -9 do not know 1 2 3 4 5 6 7 10 13 14 17 18 21 30 Sysmiss in 2008, for how long had you known your main supplier of your main sales item? in 2008, for how long had you known your main supplier of your main sales item? in 2008, for how long had you known your main supplier of your main sales item? in 2008, for how long had you known your main supplier of your main sales item? in 2008, for how long had you known your main supplier of your main sales item? In fiscal year 2008, for how many years have you known this establishment's primary supplier of its main input? 47 108 -9 do not know 1 less than one year 2 3 4 5 6 7 8 9 10 12 13 14 15 16 17 20 22 23 24 34 Sysmiss in 2008, did you subcontract any part of its production to other firms? in 2008, did you subcontract any part of its production to other firms? in 2008, did you subcontract any part of its production to other firms? in 2008, did you subcontract any part of its production to other firms? in 2008, did you subcontract any part of its production to other firms? In fiscal year 2008, did this establishment subcontract any part of its production to other firms? 47 108 -9 don't know (spontaneous) 1 yes 2 no Sysmiss how much of an obstcle is: transportation of goods, supplies, and inputs? how much of an obstcle is: transportation of goods, supplies, and inputs? how much of an obstcle is: transportation of goods, supplies, and inputs? how much of an obstcle is: transportation of goods, supplies, and inputs? how much of an obstcle is: transportation of goods, supplies, and inputs? SHOW CARD Is transport No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 155 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle how much of an obstacle is: customs and trade regulations? how much of an obstacle is: customs and trade regulations? how much of an obstacle is: customs and trade regulations? how much of an obstacle is: customs and trade regulations? how much of an obstacle is: customs and trade regulations? SHOW CARD Are customs and trade regulations No Obstacle, a Minor Obstacle, a Moderate obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 155 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle estimated local market share of your main product line, in fiscal year 2008. estimated local market share of your main product line, in fiscal year 2008. estimated local market share of your main product line, in fiscal year 2008. estimated local market share of your main product line, in fiscal year 2008. estimated local market share of your main product line, in fiscal year 2008. Please estimate what is the local market share of this establishment's main product line, in fiscal year 2008. 47 108 -9 do not know 1 2 5 10 15 20 25 30 40 52 60 70 80 88 89 90 100 Sysmiss do you use technology licensed from a foreign-owned company? do you use technology licensed from a foreign-owned company? do you use technology licensed from a foreign-owned company? do you use technology licensed from a foreign-owned company? do you use technology licensed from a foreign-owned company? Does this establishment at present use technology licensed from a foreign-owned company, excluding office software? 47 108 -9 don't know (spontaneous) 1 yes 2 no Sysmiss does this establishment compete against unregistered or informal firms? does this establishment compete against unregistered or informal firms? does this establishment compete against unregistered or informal firms? does this establishment compete against unregistered or informal firms? does this establishment compete against unregistered or informal firms? Does this establishment compete against unregistered or informal firms? 155 -9 don't know (spontaneous) 1 yes 2 no how much of an obstacle are the informal sector competitors to your operations? how much of an obstacle are the informal sector competitors to your operations? how much of an obstacle are the informal sector competitors to your operations? how much of an obstacle are the informal sector competitors to your operations? how much of an obstacle are the informal sector competitors to your operations? SHOW CARD Are practices of competitors in the informal sector No Obstacle, a Minor Obstacle, a Moderate Obstacle, Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 155 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle applic. to obtain a construction-related permit submitted over the last 2 years applic. to obtain a construction-related permit submitted over the last 2 years applic. to obtain a construction-related permit submitted over the last 2 years applic. to obtain a construction-related permit submitted over the last 2 years applic. to obtain a construction-related permit submitted over the last 2 years More specifically, over the last two years, did this establishment submit an application to obtain a construction-related permit? If answer is No or Don't Know then GO TO QUESTION G.30 155 -9 don't know (spontaneous) 1 yes 2 no how many days did it take for you to obtain a construction-related permit? how many days did it take for you to obtain a construction-related permit? how many days did it take for you to obtain a construction-related permit? how many days did it take for you to obtain a construction-related permit? how many days did it take for you to obtain a construction-related permit? In reference to that application for a construction-related permit, approximately how many days did it take to obtain it from the day of the application to the day the permit was granted? 11 144 -9 don't know (spontaneous) -6 still in process -5 application denied 1 less than one day 3 6 30 90 120 150 300 Sysmiss informal gift/payment expected or requested for a construction-related permit informal gift/payment expected or requested for a construction-related permit informal gift/payment expected or requested for a construction-related permit informal gift/payment expected or requested for a construction-related permit informal gift/payment expected or requested for a construction-related permit In reference to that application for a construction-related permit, was an informal gift or payment expected or requested? 11 144 -9 don't know (spontaneous) -8 ref (spontaneous) 1 yes 2 no Sysmiss how much of an obstacle is access to land to the operations of this firm? how much of an obstacle is access to land to the operations of this firm? how much of an obstacle is access to land to the operations of this firm? how much of an obstacle is access to land to the operations of this firm? how much of an obstacle is access to land to the operations of this firm? SHOW CARD Is access to land No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 155 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle in fiscal year 2008, did this establishment pay for security? in fiscal year 2008, did this establishment pay for security? in fiscal year 2008, did this establishment pay for security? in fiscal year 2008, did this establishment pay for security? in fiscal year 2008, did this establishment pay for security? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: We now turn to another topic. In fiscal year 2008, did this establishment pay for security, for example equipment, personnel, or professional security services? If answer is No or Don't Know then GO TO QUESTION I.3 155 -9 don't know (spontaneous) 1 yes 2 no percentage of total annual sales paid for security in last fiscal year percentage of total annual sales paid for security in last fiscal year percentage of total annual sales paid for security in last fiscal year percentage of total annual sales paid for security in last fiscal year percentage of total annual sales paid for security in last fiscal year In fiscal year 2008, what percent of this establishment's total annual sales was paid for security, or what was the total annual cost of security? Percent of total annual sales for security PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 27 128 -9 don't know (spontaneous) none 1 2 3 5 10 15 30 Sysmiss in last fiscal year, what is the total annual cost of security? in last fiscal year, what is the total annual cost of security? in last fiscal year, what is the total annual cost of security? in last fiscal year, what is the total annual cost of security? in last fiscal year, what is the total annual cost of security? In fiscal year 2008, what percent of this establishment's total annual sales was paid for security, or what was the total annual cost of security? Total annual cost of security PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 57 98 -9 don't know (spontaneous) none 60000 75000 120000 150000 240000 250000 275000 300000 350000 360000 400000 500000 600000 670000 680000 1000000 1100000 1200000 1583000 1600000 1764000 1944000 2000000 2400000 2880000 2920000 3000000 4000000 4102848 5000000 6000000 6215000 6639238 6720000 7200000 12000000 15000000 60000000 81600000 104000000 Sysmiss losses due to theft, robbery, vandalism or arson experienced in last fiscal year losses due to theft, robbery, vandalism or arson experienced in last fiscal year losses due to theft, robbery, vandalism or arson experienced in last fiscal year losses due to theft, robbery, vandalism or arson experienced in last fiscal year losses due to theft, robbery, vandalism or arson experienced in last fiscal year In fiscal year 2008, did this establishment experience losses as a result of theft, robbery, vandalism or arson? If answer is No or Don't Know then GO TO QUESTION I.30 155 -9 don't know (spontaneous) 1 yes 2 no losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) In fiscal year 2008, what were the estimated losses as a result of theft, robbery, vandalism or arson that occurred on this establishment's premises either as a percentage of total annual sales or as total annual losses? Losses as percent of total annual sales PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 17 138 -9 don't know (spontaneous) none 1 2 10 15 25 Sysmiss value of losses due to theft, robbery,vandalism or arson in last fiscal yr value of losses due to theft, robbery,vandalism or arson in last fiscal yr value of losses due to theft, robbery,vandalism or arson in last fiscal yr value of losses due to theft, robbery,vandalism or arson in last fiscal yr value of losses due to theft, robbery,vandalism or arson in last fiscal yr In fiscal year 2008, what were the estimated losses as a result of theft, robbery, vandalism or arson that occurred on this establishment's premises either as a percentage of total annual sales or as total annual losses? Total annual value of losses PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 24 131 -9 don't know (spontaneous) none 90000 150000 155000 200000 268000 350000 1000000 1200000 1500000 2000000 3000000 3450000 5000000 6000000 8000000 10000000 43000000 Sysmiss how much of an obstacle are crime, theft and disorder to this establishment? how much of an obstacle are crime, theft and disorder to this establishment? how much of an obstacle are crime, theft and disorder to this establishment? how much of an obstacle are crime, theft and disorder to this establishment? how much of an obstacle are crime, theft and disorder to this establishment? SHOW CARD Are crime, theft and disorder No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 155 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle % material inputs or services paid for before the delivery, 2008 % material inputs or services paid for before the delivery, 2008 % material inputs or services paid for before the delivery, 2008 % material inputs or services paid for before the delivery, 2008 % material inputs or services paid for before the delivery, 2008 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: I would like to ask you a few questions about how you finance the operations of this establishment. 2) Show card In fiscal year 2008, what percent, as a proportion of the value of total annual purchases of material inputs or services, were: Paid for before the delivery? 155 -9 do not know 1 5 10 20 25 30 34 40 50 60 70 75 85 90 95 100 And what percent were paid for on delivery? And what percent were paid for on delivery? And what percent were paid for on delivery? And what percent were paid for on delivery? And what percent were paid for on delivery? In fiscal year 2008, what percent, as a proportion of the value of total annual purchases of material inputs or services, were: Paid for on delivery? 155 -9 do not know 5 10 15 20 25 30 35 40 45 50 60 70 75 80 90 100 And what percent were paid for after delivery? And what percent were paid for after delivery? And what percent were paid for after delivery? And what percent were paid for after delivery? And what percent were paid for after delivery? In fiscal year 2008, what percent, as a proportion of the value of total annual purchases of material inputs or services, were: Paid for after delivery? 155 -9 do not know 5 10 15 20 25 26 30 40 50 55 60 70 75 80 89 90 100 % of total annual sales paid for before the delivery in last fiscal year % of total annual sales paid for before the delivery in last fiscal year % of total annual sales paid for before the delivery in last fiscal year % of total annual sales paid for before the delivery in last fiscal year % of total annual sales paid for before the delivery in last fiscal year SHOW CARD In fiscal year 2008, what percent of this establishment's total annual sales of its goods or services were: Paid for before the delivery? 155 -9 do not know 10 15 20 25 30 35 40 45 50 60 65 70 75 80 85 90 100 and what percent were: paid on delivery? and what percent were: paid on delivery? and what percent were: paid on delivery? and what percent were: paid on delivery? and what percent were: paid on delivery? SHOW CARD In fiscal year 2008, what percent of this establishment's total annual sales of its goods or services were: Paid for on delivery? 155 -9 do not know 5 10 12 15 20 25 30 35 40 44 50 60 70 75 80 82 85 90 100 and what percent were: paid after delivery? and what percent were: paid after delivery? and what percent were: paid after delivery? and what percent were: paid after delivery? and what percent were: paid after delivery? SHOW CARD In fiscal year 2008, what percent of this establishment's total annual sales of its goods or services were: Paid for after delivery? 155 -9 do not know 3 5 10 15 20 25 26 30 40 50 55 60 65 70 75 80 85 88 90 100 in 2008, % working capital financed from: Internal funds\ Retained earnings in 2008, % working capital financed from: Internal funds\ Retained earnings in 2008, % working capital financed from: Internal funds\ Retained earnings in 2008, % working capital financed from: Internal funds\ Retained earnings in 2008, % working capital financed from: Internal funds\ Retained earnings INTERVIEWER: SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Internal funds/Retained earnings 155 -9 do not know 5 6 10 15 20 25 30 40 50 56 60 70 80 90 100 Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) INTERVIEWER: SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Borrowed from banks (private and state-owned) 155 -9 do not know 5 10 18 20 25 30 40 44 50 60 70 75 80 90 100 Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions INTERVIEWER: SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Borrowed from non-bank financial institutions 155 -9 do not know 20 25 30 45 50 80 Purchases on credit from suppliers and advances from customers Purchases on credit from suppliers and advances from customers Purchases on credit from suppliers and advances from customers Purchases on credit from suppliers and advances from customers Purchases on credit from suppliers and advances from customers INTERVIEWER: SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Purchases on credit from suppliers and advances from customers 155 -9 do not know 2 10 20 25 30 35 40 44 50 60 65 70 75 80 Other (moneylenders, friends, relatives, etc.) Other (moneylenders, friends, relatives, etc.) Other (moneylenders, friends, relatives, etc.) Other (moneylenders, friends, relatives, etc.) Other (moneylenders, friends, relatives, etc.) INTERVIEWER: SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Other (moneylenders, friends, relatives, etc.) 155 -9 do not know 5 10 20 40 100 did this establishment purchase any fixed assets in last fiscal yr? did this establishment purchase any fixed assets in last fiscal yr? did this establishment purchase any fixed assets in last fiscal yr? did this establishment purchase any fixed assets in last fiscal yr? did this establishment purchase any fixed assets in last fiscal yr? In fiscal year 2008, did this establishment purchase any fixed assets, such as machinery, vehicles, equipment, land or buildings? If answer is No or Don't Know then GO TO QUESTION K.6 155 -9 don't know (spontaneous) 1 yes 2 no total annual expenditure for purchases of equipment in last fiscal yr total annual expenditure for purchases of equipment in last fiscal yr total annual expenditure for purchases of equipment in last fiscal yr total annual expenditure for purchases of equipment in last fiscal yr total annual expenditure for purchases of equipment in last fiscal yr In fiscal year 2008, how much did this establishment spend on purchases of: Machinery, vehicles, and equipment (new or used) 81 74 -9 do not know 40000 50000 200000 210000 500000 680000 800000 960000 1000000 1500000 2000000 2192650 2600000 3000000 3073000 3200000 3500000 4000000 5000000 5513517 6000000 6500000 6549230 8000000 10000000 12000000 30000000 30962301 40000000 43400000 50000000 53000000 58800000 60000000 65000000 68899523 70000000 70574490 85274410 90000000 93000000 99000000 133901000 150000000 179363626 200000000 209713354 250000000 265000000 390733044 408000000 530000000 800000000 6078303000 Sysmiss total annual expenditure for purchases of land and buildings in last fiscal yr total annual expenditure for purchases of land and buildings in last fiscal yr total annual expenditure for purchases of land and buildings in last fiscal yr total annual expenditure for purchases of land and buildings in last fiscal yr total annual expenditure for purchases of land and buildings in last fiscal yr In fiscal year 2008, how much did this establishment spend on purchases of: Land and buildings 81 74 -9 do not know 3500000 5300000 5500000 50000000 114000000 150000000 Sysmiss % of fixed assets funded by internal funds\ retained earnings in last fiscal yr % of fixed assets funded by internal funds\ retained earnings in last fiscal yr % of fixed assets funded by internal funds\ retained earnings in last fiscal yr % of fixed assets funded by internal funds\ retained earnings in last fiscal yr % of fixed assets funded by internal funds\ retained earnings in last fiscal yr SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Internal funds or retained earnings 81 74 -9 do not know 8 10 20 30 40 70 75 79 80 90 100 Sysmiss owners’ contributions or issued new equity owners’ contributions or issued new equity owners’ contributions or issued new equity owners’ contributions or issued new equity owners’ contributions or issued new equity SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Owners' contribution or issued new equity shares 81 74 -9 do not know 1 10 50 90 Sysmiss Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Borrowed from banks (private and state-owned) 81 74 -9 do not know 60 80 100 Sysmiss Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Borrowed from non-bank financial institutions 81 74 -9 do not know 20 30 80 Sysmiss purchases on credit from suppliers and advances from customers purchases on credit from suppliers and advances from customers purchases on credit from suppliers and advances from customers purchases on credit from suppliers and advances from customers purchases on credit from suppliers and advances from customers SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Purchases on credit from suppliers and advances from customers 81 74 -9 do not know 10 20 25 30 32 60 100 Sysmiss other (moneylenders, friends, relatives, bonds, commercial papers etc) other (moneylenders, friends, relatives, bonds, commercial papers etc) other (moneylenders, friends, relatives, bonds, commercial papers etc) other (moneylenders, friends, relatives, bonds, commercial papers etc) other (moneylenders, friends, relatives, bonds, commercial papers etc) Over fiscal year 2008, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources: Other (moneylenders, friends, relatives, bonds, commercial papers etc) 81 74 -9 do not know 20 100 Sysmiss does this establishment have a checking and\or saving account? does this establishment have a checking and\or saving account? does this establishment have a checking and\or saving account? does this establishment have a checking and\or saving account? does this establishment have a checking and\or saving account? Now let's talk about the establishment's current situation. At this time, does this establishment have a checking or savings account? 155 -9 don't know (spontaneous) 1 yes 2 no at this time, does this establishment have an overdraft facility? at this time, does this establishment have an overdraft facility? at this time, does this establishment have an overdraft facility? at this time, does this establishment have an overdraft facility? at this time, does this establishment have an overdraft facility? At this time, does this establishment have an overdraft facility? 155 -9 don't know (spontaneous) 1 yes 2 no does this establishment have a line of credit or loan from a financial inst.? does this establishment have a line of credit or loan from a financial inst.? does this establishment have a line of credit or loan from a financial inst.? does this establishment have a line of credit or loan from a financial inst.? does this establishment have a line of credit or loan from a financial inst.? At this time, does this establishment have a line of credit or a loan from a financial institution? If answer is No or Don't Know then GO TO QUESTION K.16 155 -9 don't know (spontaneous) 1 yes 2 no type of financial institution that granted the line of credit or loan type of financial institution that granted the line of credit or loan type of financial institution that granted the line of credit or loan type of financial institution that granted the line of credit or loan type of financial institution that granted the line of credit or loan SHOW CARD Referring to the most recent line of credit or loan, what type of financial institution granted this loan? Private commercial banks State-owned banks or government agency Non-bank financial institutions which include microfinance institutions, credit cooperatives, credit unions, or finance companies Other 37 118 1 2 3 4 Sysmiss in what year was the most recent line of credit or loan approved? in what year was the most recent line of credit or loan approved? in what year was the most recent line of credit or loan approved? in what year was the most recent line of credit or loan approved? in what year was the most recent line of credit or loan approved? Referring only to this most recent line of credit or loan, in what year was the most recent line of credit or loan approved? 37 118 -9 don't know (spontaneous) 1998 1999 2005 2007 2008 2009 Sysmiss what is the rate of interest of this most recent [line of credit or loan]? what is the rate of interest of this most recent [line of credit or loan]? what is the rate of interest of this most recent [line of credit or loan]? what is the rate of interest of this most recent [line of credit or loan]? what is the rate of interest of this most recent [line of credit or loan]? What is the rate of interest of this most recent [line of credit or loan]? 37 118 -9 don't know (spontaneous) 8 9 10 11 12 13 14 15 18 20 Sysmiss for the most recent loan, what was the value at the time of approval? for the most recent loan, what was the value at the time of approval? for the most recent loan, what was the value at the time of approval? for the most recent loan, what was the value at the time of approval? for the most recent loan, what was the value at the time of approval? Referring only to this most recent loan or line of credit, what was its value at the time of approval? 37 118 -9 don't know (spontaneous) -8 ref (spontaneous) 2500000 3000000 4000000 10000000 12357056 15000000 18000000 20000000 25000000 35000000 50000000 60000000 100000000 240000000 300000000 500000000 789150000 1300000000 1500000000 Sysmiss financing required for the most recent line of credit or loan financing required for the most recent line of credit or loan financing required for the most recent line of credit or loan financing required for the most recent line of credit or loan financing required for the most recent line of credit or loan Referring only to this most recent loan or line of credit, did the financing require collateral? If answer is No or Don't Know then GO TO QUESTION K.16 37 118 -9 don't know (spontaneous) 1 yes 2 no Sysmiss type of collateral required for the most recent loan? land, buildings type of collateral required for the most recent loan? land, buildings type of collateral required for the most recent loan? land, buildings type of collateral required for the most recent loan? land, buildings type of collateral required for the most recent loan? land, buildings INTERVIEWER: READ OUT Referring only to this most recent loan or line of credit, what type of collateral was required? Land, buildings under ownership of the establishment 28 127 -9 don't know (spontaneous) 1 yes 2 no Sysmiss type of collateral required for the most recent loan? equipment type of collateral required for the most recent loan? equipment type of collateral required for the most recent loan? equipment type of collateral required for the most recent loan? equipment type of collateral required for the most recent loan? equipment Referring only to this most recent loan or line of credit, what type of collateral was required? Machinery and equipment including movables 28 127 -9 don't know (spontaneous) 1 yes 2 no Sysmiss type of collateral required for the most recent loan? accounts type of collateral required for the most recent loan? accounts type of collateral required for the most recent loan? accounts type of collateral required for the most recent loan? accounts type of collateral required for the most recent loan? accounts Referring only to this most recent loan or line of credit, what type of collateral was required? Accounts receivable and inventories 28 127 -9 don't know (spontaneous) 1 yes 2 no Sysmiss type of collateral required for the most recent loan? personal assets type of collateral required for the most recent loan? personal assets type of collateral required for the most recent loan? personal assets type of collateral required for the most recent loan? personal assets type of collateral required for the most recent loan? personal assets Referring only to this most recent loan or line of credit, what type of collateral was required? Personal assets of owner (house, etc.) 28 127 -9 don't know (spontaneous) 1 yes 2 no Sysmiss type of collateral required for the most recent loan? other type of collateral required for the most recent loan? other type of collateral required for the most recent loan? other type of collateral required for the most recent loan? other type of collateral required for the most recent loan? other Referring only to this most recent loan or line of credit, what type of collateral was required? Other forms of collateral not included in the categories above 28 127 -9 don't know (spontaneous) 1 yes 2 no Sysmiss approx. collateral needed as % of the loan value \ value of the line of credit approx. collateral needed as % of the loan value \ value of the line of credit approx. collateral needed as % of the loan value \ value of the line of credit approx. collateral needed as % of the loan value \ value of the line of credit approx. collateral needed as % of the loan value \ value of the line of credit Referring only to this most recent line of credit or loan, what was the approximate value of the collateral required? 28 127 -9 don't know (spontaneous) 2008 1500000 4500000 6000000 22000000 25000000 45000000 70000000 75000000 100000000 106000000 200000000 500000000 600000000 1000000000 1300000000 Sysmiss in last fiscal yr, did establishment apply for new loans/lines of credit? in last fiscal yr, did establishment apply for new loans/lines of credit? in last fiscal yr, did establishment apply for new loans/lines of credit? in last fiscal yr, did establishment apply for new loans/lines of credit? in last fiscal yr, did establishment apply for new loans/lines of credit? Referring again to the last fiscal year 2008, did this establishment apply for any loans or lines of credit? 155 -9 don't know (spontaneous) 1 yes 2 no main reason for not applying for new loans or new lines of credit main reason for not applying for new loans or new lines of credit main reason for not applying for new loans or new lines of credit main reason for not applying for new loans or new lines of credit main reason for not applying for new loans or new lines of credit SHOW CARD What was the main reason why this establishment did not apply for any line of credit or loan in fiscal year 2008? No need for a loan - establishment has sufficient capital Application procedures for loans or lines of credit are complex Interest rates are not favorable Collateral requirements are too high Size of loan and maturity are insufficient It is necessary to make informal payments to get bank loans Did not think it would be approved Other 110 45 -9 don't know (spontaneous) 1 no need for a loan - establishment has sufficient capital 2 application procedures for loans or lines of credit are complex 3 interest rates are not favorable 4 collateral requirements are too high 5 size of loan and maturity are insufficient 6 did not think it would be approved 7 other Sysmiss financial statements checked & certified by external auditor in last fiscal yr? financial statements checked & certified by external auditor in last fiscal yr? financial statements checked & certified by external auditor in last fiscal yr? financial statements checked & certified by external auditor in last fiscal yr? financial statements checked & certified by external auditor in last fiscal yr? In fiscal year 2008, did this establishment have its annual financial statements checked and certified by an external auditor? 155 -9 don't know (spontaneous) 1 yes 2 no how much of an obstacle is: access to finance how much of an obstacle is: access to finance how much of an obstacle is: access to finance how much of an obstacle is: access to finance how much of an obstacle is: access to finance SHOW CARD Is access to finance, which includes availability and cost, interest rates, fees and collateral requirements, No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 155 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle the court system is fair, impartial and uncorrupted the court system is fair, impartial and uncorrupted the court system is fair, impartial and uncorrupted the court system is fair, impartial and uncorrupted the court system is fair, impartial and uncorrupted 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The following questions assess how establishments, such as this one, deal with government officials and their agencies. 2) SHOW CARD I am going to read some statements that describe the courts system and how it could affect business. For each statement, please tell me if you Strongly disagree, Tend to disagree, Tend to agree, or Strongly agree. "The court system is fair, impartial and uncorrupted." 155 -9 don't know (spontaneous) 1 strongly disagree 2 tend to disagree 3 tend to agree 4 strongly agree what % of senior management time was spent in dealing with govt regulations? what % of senior management time was spent in dealing with govt regulations? what % of senior management time was spent in dealing with govt regulations? what % of senior management time was spent in dealing with govt regulations? what % of senior management time was spent in dealing with govt regulations? In a typical week over the last year, what percentage of total senior management's time was spent on dealing with requirements imposed by government regulations? [By senior management I mean managers, directors, and officers above direct supervisors of production/sales workers. Some examples of government regulations are taxes, customs, labor regulations, licensing and registration, including dealings with officials and completing forms] 155 -9 don't know (spontaneous) no time was spent 1 2 3 4 5 6 10 13 15 20 25 30 40 50 75 100 over the last 12 months, was this establishment inspected by tax officials? over the last 12 months, was this establishment inspected by tax officials? over the last 12 months, was this establishment inspected by tax officials? over the last 12 months, was this establishment inspected by tax officials? over the last 12 months, was this establishment inspected by tax officials? Over the last year, was this establishment visited or inspected by tax officials? If answer is No or Don't Know then GO TO QUESTION J.6a 155 -9 don't know (spontaneous) 1 yes 2 no frequency of inspections/requirement for meeting by tax officials frequency of inspections/requirement for meeting by tax officials frequency of inspections/requirement for meeting by tax officials frequency of inspections/requirement for meeting by tax officials frequency of inspections/requirement for meeting by tax officials Over the last year, how many times was this establishment either inspected by tax officials or required to meet with them? 99 56 -9 don't know (spontaneous) 1 2 3 4 5 6 10 30 Sysmiss in any of these inspections was a gift or informal requested ? in any of these inspections was a gift or informal requested ? in any of these inspections was a gift or informal requested ? in any of these inspections was a gift or informal requested ? in any of these inspections was a gift or informal requested ? In any of these inspections or meetings was a gift or informal payment expected or requested? 99 56 -9 don't know (spontaneous) -8 ref (spontaneous) 1 yes 2 no Sysmiss government contract secured (or attempted) in the last 12 months? government contract secured (or attempted) in the last 12 months? government contract secured (or attempted) in the last 12 months? government contract secured (or attempted) in the last 12 months? government contract secured (or attempted) in the last 12 months? Over the last year, has this establishment secured or attempted to secure a government contract? If answer is No or Don't Know then GO TO QUESTION J.7 155 -9 don't know (spontaneous) 1 yes 2 no % of contract value av. firm pays in informal gifts to govt to secure contract? % of contract value av. firm pays in informal gifts to govt to secure contract? % of contract value av. firm pays in informal gifts to govt to secure contract? % of contract value av. firm pays in informal gifts to govt to secure contract? % of contract value av. firm pays in informal gifts to govt to secure contract? When establishments like this one do business with the government, what percent of the contract value would be typically paid in informal payments or gifts to secure the contract? 46 109 -9 don't know (spontaneous) -8 refusal (spontaneous) no payments 2 3 5 10 30 Sysmiss percent of total annual sales paid in informal payments percent of total annual sales paid in informal payments percent of total annual sales paid in informal payments percent of total annual sales paid in informal payments percent of total annual sales paid in informal payments It is said that establishments are sometimes required to make gifts or informal payments to public officials to "get things done" with regard to customs, taxes, licenses, regulations, services etc. On average, what percent of total annual sales, or estimated total annual value, do establishments like this one pay in informal payments or gifts to public officials for this purpose? Percent of total annual sales paid as informal payment PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 144 11 -9 don't know (spontaneous) -8 refusal (spontaneous) no payments 1 2 3 5 10 15 Sysmiss total annual informal payment total annual informal payment total annual informal payment total annual informal payment total annual informal payment It is said that establishments are sometimes required to make gifts or informal payments to public officials to "get things done" with regard to customs, taxes, licenses, regulations, services etc. On average, what percent of total annual sales, or estimated total annual value, do establishments like this one pay in informal payments or gifts to public officials for this purpose? Total annual informal payment PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 11 144 -9 don't know (spontaneous) -8 refusal (spontaneous) no payments 5000 10000 50000 500000 Sysmiss application to obtain an import license submitted over the last 2 years? application to obtain an import license submitted over the last 2 years? application to obtain an import license submitted over the last 2 years? application to obtain an import license submitted over the last 2 years? application to obtain an import license submitted over the last 2 years? Over the last two years, did this establishment submit an application to obtain an import license? If anwer is No or Don't Know then GO TO QUESTION J.13 155 -9 don't know (spontaneous) 1 yes 2 no how many days did it take to obtain your import license? how many days did it take to obtain your import license? how many days did it take to obtain your import license? how many days did it take to obtain your import license? how many days did it take to obtain your import license? Approximately how many days did it take to obtain this import license from the day of the application to the day it was granted? 24 131 -9 don't know (spontaneous) -6 still in process -5 application denied 1 less than one day 3 6 15 20 30 45 90 180 Sysmiss when you applied for an import license, was an informal gift requested? when you applied for an import license, was an informal gift requested? when you applied for an import license, was an informal gift requested? when you applied for an import license, was an informal gift requested? when you applied for an import license, was an informal gift requested? In reference to that application for an import license, was an informal gift or payment expected or requested? 24 131 -9 don't know (spontaneous) -8 ref (spontaneous) 1 yes 2 no Sysmiss application to obtain an operating license submitted over last 2 years? application to obtain an operating license submitted over last 2 years? application to obtain an operating license submitted over last 2 years? application to obtain an operating license submitted over last 2 years? application to obtain an operating license submitted over last 2 years? Over the last two years, did this establishment submit an application to obtain an operating license? If answer is No or Don't Know then GO TO QUESTION J.30 155 -9 don't know (spontaneous) 1 yes 2 no how many days did it take to obtain your operating license? how many days did it take to obtain your operating license? how many days did it take to obtain your operating license? how many days did it take to obtain your operating license? how many days did it take to obtain your operating license? Approximately how many days did it take to obtain this operating license from the day of the application to the day it was granted? 18 137 -9 don't know (spontaneous) -6 still in process -5 application denied 1 less than one day 6 14 15 20 30 45 90 150 Sysmiss when you applied for an operating license was an informal gift requested? when you applied for an operating license was an informal gift requested? when you applied for an operating license was an informal gift requested? when you applied for an operating license was an informal gift requested? when you applied for an operating license was an informal gift requested? In reference to that application for an operating license, was an informal gift or payment expected or requested? 18 137 -9 don't know (spontaneous) -8 refusal (spontaneous) 1 yes 2 no Sysmiss obstacle to the current operations : tax rates obstacle to the current operations : tax rates obstacle to the current operations : tax rates obstacle to the current operations : tax rates obstacle to the current operations : tax rates 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Tax rates 155 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle obstacle to the current operations : tax administrations obstacle to the current operations : tax administrations obstacle to the current operations : tax administrations obstacle to the current operations : tax administrations obstacle to the current operations : tax administrations 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Tax administration 155 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle obstacle to the current operations : business licensing and permits obstacle to the current operations : business licensing and permits obstacle to the current operations : business licensing and permits obstacle to the current operations : business licensing and permits obstacle to the current operations : business licensing and permits 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Business licensing and permits 155 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle obstacle to the current operations : political instability obstacle to the current operations : political instability obstacle to the current operations : political instability obstacle to the current operations : political instability obstacle to the current operations : political instability 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Political instability 155 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle obstacle to the current operations : corruption obstacle to the current operations : corruption obstacle to the current operations : corruption obstacle to the current operations : corruption obstacle to the current operations : corruption 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Corruption 155 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle obstacle to the current operations : courts obstacle to the current operations : courts obstacle to the current operations : courts obstacle to the current operations : courts obstacle to the current operations : courts 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Courts 155 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle no. permanent, full-time employees of this firm at end of last fiscal year no. permanent, full-time employees of this firm at end of last fiscal year no. permanent, full-time employees of this firm at end of last fiscal year no. permanent, full-time employees of this firm at end of last fiscal year no. permanent, full-time employees of this firm at end of last fiscal year READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: Now I would like to ask you a few questions about this establishment's labour force. At the end of fiscal year 2008, how many permanent, full-time employees did this establishment employ? Please include all employees and managers INTERVIEWER: include interviewee if applicable 155 -9 do not know 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 30 31 32 33 37 38 39 41 47 48 50 60 79 82 97 100 102 115 120 130 156 170 175 189 194 200 206 287 289 300 400 736 no. permanent, full-time employees of this firm at end of 3 fiscal years ago no. permanent, full-time employees of this firm at end of 3 fiscal years ago no. permanent, full-time employees of this firm at end of 3 fiscal years ago no. permanent, full-time employees of this firm at end of 3 fiscal years ago no. permanent, full-time employees of this firm at end of 3 fiscal years ago Three fiscal years ago, at the end of fiscal year [insert three complete fiscal years ago], how many permanent, full-time employees did this establishment employ? Please include all employees and managers INTERVIEWER: include interviewee if applicable 155 -9 don't know (spontaneous) -7 if establishment was not in business three years ago 2 3 4 5 6 7 8 10 11 12 13 15 16 17 18 19 20 21 22 23 25 26 27 28 32 35 37 38 40 45 50 51 52 60 67 84 85 90 96 123 130 156 164 170 174 180 184 212 230 250 279 350 400 650 no. ft employees who were female at end of last fiscal yr no. ft employees who were female at end of last fiscal yr no. ft employees who were female at end of last fiscal yr no. ft employees who were female at end of last fiscal yr no. ft employees who were female at end of last fiscal yr At the end of fiscal year 2008, how many permanent full-time employees of this establishment for the following categories were female? 155 -9 do not know 1 2 3 4 5 6 7 9 10 11 12 15 16 18 24 30 34 42 72 75 200 300 no. full-time temporary employees employed at end of last fiscal year no. full-time temporary employees employed at end of last fiscal year no. full-time temporary employees employed at end of last fiscal year no. full-time temporary employees employed at end of last fiscal year no. full-time temporary employees employed at end of last fiscal year How many full-time temporary employees did this establishment employ in fiscal year 2008? IF 0, GO TO QUESTION AFL.8a 155 -9 do not know 1 2 3 4 5 6 7 8 10 12 13 14 15 16 18 19 20 22 23 24 25 28 30 48 50 60 67 80 100 200 358 550 av.length of employment of all ft temporary employees in last fiscal year av.length of employment of all ft temporary employees in last fiscal year av.length of employment of all ft temporary employees in last fiscal year av.length of employment of all ft temporary employees in last fiscal year av.length of employment of all ft temporary employees in last fiscal year What was the average length of employment of all full-time temporary employees in fiscal year 2008? 94 61 -9 don't know (spontaneous) 1 less than one month 2 3 4 5 6 7 8 9 10 11 12 Sysmiss at end of 2008, how many part-time workers did you employ? at end of 2008, how many part-time workers did you employ? at end of 2008, how many part-time workers did you employ? at end of 2008, how many part-time workers did you employ? at end of 2008, how many part-time workers did you employ? At the end of fiscal year 2008, how many part-time workers-workers that work less than a full shift per day-were employed by the establishment? 155 -9 do not know 1 2 3 4 5 6 7 8 10 15 20 23 25 28 30 200 formal training programs for permanent, ft employees ran in last fiscal yr formal training programs for permanent, ft employees ran in last fiscal yr formal training programs for permanent, ft employees ran in last fiscal yr formal training programs for permanent, ft employees ran in last fiscal yr formal training programs for permanent, ft employees ran in last fiscal yr Over fiscal year 2008, did this establishment have formal training programs for its permanent, full-time employees? 47 108 -9 don't know (spontaneous) 1 yes 2 no Sysmiss what percent of this establishment’s workforce is currently unionized? what percent of this establishment’s workforce is currently unionized? what percent of this establishment’s workforce is currently unionized? what percent of this establishment’s workforce is currently unionized? what percent of this establishment’s workforce is currently unionized? What percent of this establishment's workforce is currently unionized? 155 -9 don't know (spontaneous) 2 3 5 8 10 20 29 30 50 90 100 how much of an obstacle are labour regulations to the operations of this firm? how much of an obstacle are labour regulations to the operations of this firm? how much of an obstacle are labour regulations to the operations of this firm? how much of an obstacle are labour regulations to the operations of this firm? how much of an obstacle are labour regulations to the operations of this firm? SHOW CARD Are labor regulations No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 155 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle how much of an obstacle is inadequately educated wokforce to your firm? how much of an obstacle is inadequately educated wokforce to your firm? how much of an obstacle is inadequately educated wokforce to your firm? how much of an obstacle is inadequately educated wokforce to your firm? how much of an obstacle is inadequately educated wokforce to your firm? SHOW CARD Is an inadequately educated workforce No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 155 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle do you currently have a pre-employment health check for new employees? do you currently have a pre-employment health check for new employees? do you currently have a pre-employment health check for new employees? do you currently have a pre-employment health check for new employees? do you currently have a pre-employment health check for new employees? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: We now turn to another topic. Does this establishment currently have a pre-employment health check for new employees? 155 -9 don't know (spontaneous) 1 yes 2 no affected in past 2yrs by: high absenteeism due to sickness affected in past 2yrs by: high absenteeism due to sickness affected in past 2yrs by: high absenteeism due to sickness affected in past 2yrs by: high absenteeism due to sickness affected in past 2yrs by: high absenteeism due to sickness Have the following situations affected this establishment's workforce in the past 2 years: High absenteeism due to sickness 155 -9 don't know (spontaneous) 1 yes 2 no affected in past 2yrs by: high absenteeism as employees care for family/friends affected in past 2yrs by: high absenteeism as employees care for family/friends affected in past 2yrs by: high absenteeism as employees care for family/friends affected in past 2yrs by: high absenteeism as employees care for family/friends affected in past 2yrs by: high absenteeism as employees care for family/friends Have the following situations affected this establishment's workforce in the past 2 years: High absenteeism as employees need to care of family members or friends due to sickness 155 -9 don't know (spontaneous) 1 yes 2 no affected in past 2yrs by: high absenteeism due to hiv/aids affected in past 2yrs by: high absenteeism due to hiv/aids affected in past 2yrs by: high absenteeism due to hiv/aids affected in past 2yrs by: high absenteeism due to hiv/aids affected in past 2yrs by: high absenteeism due to hiv/aids Has HIV/AIDS affected this establishment's workforce in any of the following ways in the past 2 years: High absenteeism due to HIV/AIDS 155 -9 don't know (spontaneous) 1 yes 2 no affected in past 2yrs by: high absenteeism as employees care for those with hiv affected in past 2yrs by: high absenteeism as employees care for those with hiv affected in past 2yrs by: high absenteeism as employees care for those with hiv affected in past 2yrs by: high absenteeism as employees care for those with hiv affected in past 2yrs by: high absenteeism as employees care for those with hiv Has HIV/AIDS affected this establishment's workforce in any of the following ways in the past 2 years: High absenteeism as employees need to care of family members or friends due to HIV/AIDS 155 -9 don't know (spontaneous) 1 yes 2 no did you undertake to prevent hiv/aids among employees? hiv prevention messages did you undertake to prevent hiv/aids among employees? hiv prevention messages did you undertake to prevent hiv/aids among employees? hiv prevention messages did you undertake to prevent hiv/aids among employees? hiv prevention messages did you undertake to prevent hiv/aids among employees? hiv prevention messages Did this establishment undertake any of the following activities, in fiscal year 2008, to prevent HIV/AIDS among employees? HIV prevention messages 155 -9 don't know (spontaneous) 1 yes 2 no did you undertake to prevent hiv/aids among employees? free condom distribution did you undertake to prevent hiv/aids among employees? free condom distribution did you undertake to prevent hiv/aids among employees? free condom distribution did you undertake to prevent hiv/aids among employees? free condom distribution did you undertake to prevent hiv/aids among employees? free condom distribution Did this establishment undertake any of the following activities, in fiscal year 2008, to prevent HIV/AIDS among employees? Free condom distribution 155 -9 don't know (spontaneous) 1 yes 2 no did you undertake to prevent hiv/aids among employees? anonymous hiv testing did you undertake to prevent hiv/aids among employees? anonymous hiv testing did you undertake to prevent hiv/aids among employees? anonymous hiv testing did you undertake to prevent hiv/aids among employees? anonymous hiv testing did you undertake to prevent hiv/aids among employees? anonymous hiv testing Did this establishment undertake any of the following activities, in fiscal year 2008, to prevent HIV/AIDS among employees? Anonymous HIV testing 155 -9 don't know (spontaneous) 1 yes 2 no in 2008, how much did you spend on all aids/hiv programs and activities? in 2008, how much did you spend on all aids/hiv programs and activities? in 2008, how much did you spend on all aids/hiv programs and activities? in 2008, how much did you spend on all aids/hiv programs and activities? in 2008, how much did you spend on all aids/hiv programs and activities? In fiscal year 2008, how much did this establishment spend on all AIDS/HIV programs and activities? 155 -9 don't know (spontaneous) 3500 30000 50000 70000 150000 250000 400000 500000 600000 1000000 1500000 3000000 20000000 most serious obstacle affecting the operation of this establishment most serious obstacle affecting the operation of this establishment most serious obstacle affecting the operation of this establishment most serious obstacle affecting the operation of this establishment most serious obstacle affecting the operation of this establishment 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The next set of questions is designed to get a general picture of your opinion about the business environment that affects your operations. 2) SHOW CARD Which of the following elements of the business environment, if any, currently represents the biggest obstacle faced by this establishment. 155 -9 do not know -7 does not apply 1 access to finance 2 access to land 3 business licensing and permits 4 corruption 5 courts 6 crime, theft and disorder 7 customs and trade regulations 8 electricity 9 inadequately educated workforce 10 labor regulations 11 political instability 12 practices of competitors in the informal sector 13 tax administration 14 tax rates 15 transport rotation order rotation order rotation order rotation order rotation order Which of the following elements of the business environment, if any, currently represents the biggest obstacle faced by this establishment? Rotation 155 -9 do not know -7 does not apply 1 access to finance 2 access to land 3 business licensing and permits 4 corruption 5 courts 6 crime, theft and disorder 7 customs and trade regulations 8 electricity 9 inadequately educated workforce 10 labor regulations 11 political instability 12 practices of competitors in the informal sector 13 tax administration 14 tax rates 15 transport total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year 1) SHOW CARD 2) READ OUT For fiscal year 2008, please provide the following information about this establishment: Total annual cost of labor (including wages, salaries, bonuses, social security payments) 155 -9 don't know (spontaneous) -8 ref (spontaneous) 100000 245000 300000 350000 375000 482000 500000 576000 600000 720000 800000 960000 1000000 1093708 1150000 1200000 1800000 2000000 2200000 2500000 2600000 2800000 2808000 2880000 3000000 3600000 3720000 3840000 4000000 5000000 5107500 5997924 6000000 6033478 6315336 7000000 7200000 7791000 8000000 8122001 8146841 9600000 9700000 9791520 10800000 12000000 12900327 14000000 14400000 15000000 16000000 17917000 19700000 20000000 20348912 24000000 24759000 30000000 34000000 35000000 36000000 36493828 37209514 40000000 45500000 46088103 46651419 48000000 50000000 59904967 60000000 66000000 69588000 83772701 97750000 141326023 143000000 169463699 183215672 200089000 230764600 238794000 240000000 250000000 250150000 261446000 345958220 377481380 400000000 420000000 500000000 600000000 605000000 648873765 651458633 1128870744 1244082180 1500000000 2122000000 3391743079 cost of raw materials and intermediate goods used in prod. in last fiscal year cost of raw materials and intermediate goods used in prod. in last fiscal year cost of raw materials and intermediate goods used in prod. in last fiscal year cost of raw materials and intermediate goods used in prod. in last fiscal year cost of raw materials and intermediate goods used in prod. in last fiscal year 1) SHOW CARD 2) READ OUT For fiscal year 2008, please provide the following information about this establishment: Total annual cost of raw materials and intermediate goods used in production 47 108 -9 don't know (spontaneous) -8 ref (spontaneous) 100000 1600000 15000000 18000000 19659761 28000000 30353825 35000000 36080000 166000000 250000000 600000000 659000000 1300000000 1500000000 2300000000 3279423000 4100000000 35000000000 Sysmiss total annual costs of electricity in last fiscal year total annual costs of electricity in last fiscal year total annual costs of electricity in last fiscal year total annual costs of electricity in last fiscal year total annual costs of electricity in last fiscal year 1) SHOW CARD 2) READ OUT For fiscal year 2008, please provide the following information about this establishment: Total annual costs of electricity 47 108 -9 don't know (spontaneous) -8 ref (spontaneous) 100000 108000 120000 125000 190000 200000 216000 240000 250997 251000 400000 578625 624000 1000000 1150000 1200000 1618184 1800000 2376000 3447000 4000000 5464320 6000000 11640772 13600000 44719975 100000000 197000000 212730271 230000000 246199993 300000000 774013000 1300000000 1800000000 2400000000 Sysmiss what were the establishment's total annual sales three fiscal years ago? what were the establishment's total annual sales three fiscal years ago? what were the establishment's total annual sales three fiscal years ago? what were the establishment's total annual sales three fiscal years ago? what were the establishment's total annual sales three fiscal years ago? In fiscal year [insert three complete fiscal years ago], three fiscal years ago, what were total annual sales for this establishment? 155 -9 don’t know (spontaneous) -8 -7 if establishment was not in business three years ago 250000 300000 500000 1000000 1250000 3000000 4198100 5000000 7000000 10000000 18000000 18639052 19105000 20000000 22000000 25000000 26000000 30000000 35000000 40463975 43364366 44981407 45000000 47870000 50000000 55000000 60000000 63000000 70000728 75000000 77458300 80000000 96000000 105000000 120000000 150000000 152000000 177000000 178000000 192000000 234500000 242624354 245000000 250000000 310000000 317000000 329000000 354861940 380000000 400000000 409081222 504000000 565000000 639645866 679000000 691980338 889000000 932784000 1000000000 1137000000 1197000000 1400000000 1600000000 2000650000 2100000000 2211000000 2500000000 3300000000 4922485140 5072519603 5228516800 6394298000 7547820000 9140000000 12283000000 21000000000 26937798561 27172000000 30349036512 cost of replacing machinery and equipment with new cost of replacing machinery and equipment with new cost of replacing machinery and equipment with new cost of replacing machinery and equipment with new cost of replacing machinery and equipment with new In fiscal year 2008, what would be the cost of replacing all this establishment's machinery and equipment with new machines and equipment? 47 108 -9 200000 248000 500000 2000000 4500000 5000000 10276659 18000000 30000000 31500000 34000000 45000000 70000000 100000000 150000000 156000000 160000000 250000000 260000000 500000000 600000000 4647480000 8000000000 Sysmiss can we provide the wb with your contact information? can we provide the wb with your contact information? can we provide the wb with your contact information? can we provide the wb with your contact information? can we provide the wb with your contact information? The World Bank might be interested in getting in touch with you to follow up on some aspects of this interview. Would you have any objection if we provide them with your contact information? 155 1 2 main respondent's position in the firm main respondent's position in the firm main respondent's position in the firm main respondent's position in the firm main respondent's position in the firm Please complete the following information about the interviewee(s) 155 Accountant Accountant General Accountant/Controller CEO Chief Executive Officer Chief Executive officer Commercial Agent Commercial Director Consultant Deputy Director Deputy Director General Deputy Director in charge of finance and accounts Deputy Managing Director Deputy Technician Director Director Administration Director General Director finance and Administration Director for Finance Director for administration and finance Director of Administration and Finance Director of finance Financial Controller Financial Manager General Manager General director General overseer Head Resource Manager Head of finance department Head of human resource department Human Resource Manager Management Account Manager Manageress Manageress General Managing Director Managress Operations Manageress Owner Personnel Manager Technical Director The owner manager main respondent years working in the firm: main respondent years working in the firm: main respondent years working in the firm: main respondent years working in the firm: main respondent years working in the firm: Please complete the following information about the interviewee(s) 155 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 19 20 21 22 23 24 25 27 28 29 30 31 32 34 40 main respondent gender main respondent gender main respondent gender main respondent gender main respondent gender Please complete the following information about the interviewee(s) 155 1 male 2 female second respondent position in the firm: second respondent position in the firm: second respondent position in the firm: second respondent position in the firm: second respondent position in the firm: Please complete the following information about the interviewee(s) 43 Accountant Assistant Chief Accountant Chief of personnel Commercial Director Commercial Manageress Deputy Managing Director Director for Finance and Administration Director for administration and finance Director in charge of works Director of finance Director of finance and administration Engineer Finance Director Financial Manager Manager Manager Finance Manager, Administration and Finance Manageress Managing Director Marketing manager Secretary Senior Accountant second respondent years working in the firm second respondent years working in the firm second respondent years working in the firm second respondent years working in the firm second respondent years working in the firm Please complete the following information about the interviewee(s) 43 112 1 2 3 4 5 6 7 9 10 11 15 17 20 21 22 30 34 40 Sysmiss second respondent gender second respondent gender second respondent gender second respondent gender second respondent gender Please complete the following information about the interviewee(s) 43 112 1 male 2 female Sysmiss third respondent position in the firm: third respondent position in the firm: third respondent position in the firm: third respondent position in the firm: third respondent position in the firm: Please complete the following information about the interviewee(s) 8 Administrator Assistant Human Resource Manager CEO Consultant Controller Deputy Accountant Director for Finance Marketing Manager third respondent years working in the firm third respondent years working in the firm third respondent years working in the firm third respondent years working in the firm third respondent years working in the firm Please complete the following information about the interviewee(s) 8 147 1 2 3 4 9 11 12 30 Sysmiss third respondent's gender third respondent's gender third respondent's gender third respondent's gender third respondent's gender Please complete the following information about the interviewee(s) 8 147 1 male 2 female Sysmiss day day day day day Time face-to-face interview ends 155 month month month month month Time face-to-face interview ends 155 7 8 9 10 hour hour hour hour hour Time face-to-face interview ends 155 minutes minutes minutes minutes minutes Time face-to-face interview ends 155 perception of the questions regarding opinions and perceptions perception of the questions regarding opinions and perceptions perception of the questions regarding opinions and perceptions perception of the questions regarding opinions and perceptions perception of the questions regarding opinions and perceptions INTERVIEWERS PLEASE ANSWER AT END OF THE INTERVIEW It is my perception that the responses to the questions regarding opinions and perceptions: Truthful Somewhat truthful Not truthful 155 1 Truthful 2 Somewhat truthful 3 Not truthful The questions regarding figures (productivity and employment numbers The questions regarding figures (productivity and employment numbers The questions regarding figures (productivity and employment numbers The questions regarding figures (productivity and employment numbers The questions regarding figures (productivity and employment numbers The responses to the questions regarding figures (productivity and employment numbers): 155 1 Are taken directly from establishment records 2 Are estimates computed with some precision 3 Are arbitrary and unreliable numbers interviewer comments interviewer comments interviewer comments interviewer comments interviewer comments INTERVIEWER COMMENTS (Problems occurred/extraordinary circumstances which could influence results) 155 Apparently it is the Human resource manager who manages the whole company. He was interested in our study. He wanted also to find out from us what action would the world bank take after the study Before we started the interview, the respondent instructed the secretary not to take any further appointment for her. She always calls the accountant on his direct line to get the exact figures for questions relating to finance or from the pers Everything went well except that the respondent did not give the real figures For 2006, he has not found the papers Information/hard data was cross-checked before it was given out as tangible answers for questions. It took a long time before the respondent received me. The interaction took place outside the office. He was in a hurry to go because of the numerous calls he was receiving from clients. He answered the questionnaire in a haste but with some im It was very difficult to get the financial information about the company. This was because the accountant was unavailable and the respondent did not have a full grasp of accouting terms and for that matter the financials. It was very difficult to have appointment with these respondents. And as much difficult for answers during the interview No problem with the information, just that the respondent was a little bit reluctant to give his turnover None Our respondent who was hyper busy could not fully devote time for us. Initially she presumed we were just coming to waste her time, especially when they do not have anything to benefit from the World Bank. Due to this she unecessarily delay the The 2008 fiscal year, the company run a deficit result the respondent declares The Director expressed the wish that the World Bank impress upon the Togolese government to reduce interest rates on loans. The Director for administration and finance has suggested that the World Bank should come to the rescue of the Togolese economy in order to curtail nepotism and clientelism and said that their intervention is also critical in in the areas of co The Director has other businesses and performs other functions.So we think the information are abitrary but he masters his work The Director of finance looks buy, he was receiving a lot of calls. However he has a mastery over his job. Though he was very suspicious about us. The Director suggested that the informal sector be checked and monitored. This sector constitute a headache for business in their sector of activity. Calls on the World bank to impress upon the government to reduce taxes and other duties. For h The Director suggested that there should be an institution in charge of customs to verify what goes on there. The Director was open and willing. So his answers are trustworthy The Director was reserved when it comes to the finance section(turnover,sales) The MD was not open on the figures.I think the figures do not reflect the true picture The atmosphere was difficult for the interview because the manging director was not available and the head of commercial section lacks some information and most importantly because the director for finance was also absent for health reasons. Th The company has other offices in other countries for example in France. The financial books were calculated not ready but figures were calculated accurately. The deputy direct who was our respondent does not have a perfect mastery of certain information of the company. This makes that he could not provide answers for some questions The director called on the world bank to do something to change the economic situation. The interview took place on the construction ground and not in the office. This made that information obtained are estimates from the director The director is reluctant to give accurate information The director of UNIPART refused to allow her accountant to disclose the turnover for 2008 exercise. They said those figures are strictly confidential and could not be disclosed anyway. The director was clear on his answers The director wishes that taxes are reduced to an affordable level.He made reference to Benin and Ghana where taxes are very low per rapport Togo The director would like to see Togo change like the other countries in the sub-region. Apparently the employees of the company are his relatives The hard data on the company are not reliable.They were given abitrarily The interview finally took place aftere three postponments, finally the interveiw took place without any major problem.The respondent was available and open.He gave answers based on information available to him on his laptop. The interview has been halted for several minutes for the respondent to pic a call. In all the interview went well. The interview has been interrupted on several occasions and there is a bad organisation structure. The interview took place in a very comfortable condition. The financial information was taken from the account books of the company. The interview took place in the offce of the technical Director in the absence of the Director General. And anytime we get to questions that requires figure especially the financials, he would call the accountant who would give hime correct fig The interview took place in the office of the managing director. When it got tot financials, she gave way to her brother who is the accountant of the company The interview took place in the presence of the financial manager(accountant). But explain the huge disparity between the 2006 and 2008 in terms of their turnover was that the company started having some difficulties that continues till 2008 an The interview took place outside of the office so we could not verify any of the information he was supplying us with. However, he looked serene. He called on the World bank to do something about the political and economic situation of Togo bec The interview was conducted in a serene environment of understanding and attention, but the respondent was prudent and suspicious towards me because he was afraid of internal revenue collection agent The interview was interrupted on many occations by phone calls and visits.The respondent find it difficult to answer questions.He talks of waste time.He wanted us to leave the questionnaire for him to fill later. He is a very complicated respon The interview was successful but the respondent was not will to disclose the turnover of the company. The interview was suspended halfway because of the busy schedules of the respondent the rest of the information was obtained after 3 days. The interview was unceasingly purturbed by the many calls the respondent received during the discussions. The interview was very long due to the numerous ups and downs(movements) of the respondent. However, he was predisposed to do the interview and he gave answers that are correct and some taken from the account books The interview went on well but the respondent was suspicious when it comes to figures. But he was very much interested in the survey The interview went on without any major problem.The respodent thought that the fiscal administration in this country is not a major problem. The interview went well in a good ambiance and the respondent was predisposed to answer all questions in good faith and with precision The interview went well with the Director Generalwho seemed to be busy due to the lot of calls he received.This has prolonged the interview unneccesarily The interview went well. The respondent really masters the data on his company.No problem has been detected that could have affected the interview The interview went well. The respondent was open and willing The interview went well.The director showed much proffesionalism and extraordinary competence. He has a mastery of all the aspect of his work. He was marvelled and interested in the study. He said he was not expecting such enriching discussion. The main respondent was not perturbed by anything; only that the information the Director Administration and finance gave were not complete because he was not present thoughout the interview The respondent answered with ease. He has a very mastery of the finances of the company, which he said is part of a bigger one by name FADOUL AFRIQUE. They are also into sales of cars and other things. The respondent complained bitterly about the limitation to two days number of times per week the transportation take place. And he also complained about the trade unionists whose unbecoming practices on the road are worrying. The respondent did not want to give us the turnover of the company because according to him it is not good for companies that are looking for clients The respondent does not have account books in his company.He has an accurate idea about the amount of contracts but not the expenditures. In this reagards, he relies on estimates. He looks at his bank account to have an idea of his benefits The respondent had it tough to get the necessary information due to the unavailability of the accountant. The respondent had to stop to attend to clients at 3 different occasions when other employees are occupied or busy. He was very courteous and very open. Only that the figures he provided were not taken from the account books because he is also The respondent has always wanted to support his answers by documents. This has made the interview to take long The respondent has answered all questions accurately. We have not detected any problem that is likely to have influenced the outcome of this interviews The respondent has provided the information that he has at his disposal.Only that he said these information are not given out by heart.He will have to face the consequences should there be any problem later as a result of their divulging. The respondent has refused to disclose any information concerning the company's line of credit. The respondent has refused to disclose the company's finances and thinks that it is not worth disclosing. However the rest of interview was smooth The respondent is really committed to the questions and think that the World Bank is going to support financially certain companies The respondent is suspicious of us and he is hesitant, It was very difficult for us to convince him to take part in this survey The respondent is well abreast with all the information about his company, but he was in a hurry to go and attend another meeting. In all, the interview was good. The respondent made strong point concerning access to financing and wished that an immediate solution be found for this problem The respondent referred a lot to account books before given me answers.However, we realized that he doe not understand certain questions, hence,"Don’t know" The respondent refused to disclose his turnover The respondent refused to disclose the turnover, the amount of the loans applied for and the amount of the collateral The respondent said that he does not know anything about the accounting/financials of the company that the accountant is the best suited for those questions. The latter was not available. The respondent said that losses due to power cut are huge and that without electricity they cannot work The respondent took his time to answer all questions and showed proof of it in the books. The respondent want the help of the World Bank to improve on access to financing. The respondent was very suspicious when it cames to figures The respondent wanted to know what would be the benefits of this survey to his company The respondent was a little locacious. But we were able to get the most important information The respondent was afraid especially regarding the disclosure of the establishment financial statement/figures. What he gave at the turnover section in my opinion was inaccurate The respondent was afraid. He thinks it the government institutions that wanted to get to him through the world bank The respondent was appealing for financial support from the world bank to cope with the problem of access to finance The respondent was available and willing, she answered questions with assurance. The respondent was having his disposal all the neccesary documents that allow him to answer all questions with much accuracy The respondent was in a hurry to go to the bank The respondent was most of the time distracted by the numerous calls he was receiving during the interview. I also noticed that the respondent did not understand most of the questions well The respondent was open and willing only that he was not having same information at his disposal because the director general has travelled The respondent was suspicious of revenue/tax collectors. She was husitant to give the hard data. There was a huge fall in the turnover of the establishment. The respondent was suspicious of us but after receiving the official mail sent by RMS to him personally he became opened and willing. The respondent was very busy.The hard data that she gave were estimates calculated with much difficulty. She was also receiving frequent calls during the interview The respondent was very open and willing. He would like to have a financial assistance from the World Bank The respondent was very strict in his answers. He shows that he has mastery over his work and his area of specialisation The respondent was very suspicious of us, we had to use a lot of diplomacy to convince him before he accepted to avail himself for the interview.He is an intellectual who answered all questions without any difficulty. The respondent was very suspicious when it came to finance The respondent was very worried about the problem of access to financing. He said, hw would be obliged to close down should this continue to be the norm. The respondent were prudents with their answers at the begininning but bit by bit confidence was restored getting to the end of the questionnaire The respondentwas convincing. He takes his time to analyse the questionnaire before giving the answers. He was however hesistant when it comes to figures The three respondents are mad/angry at the government officials because they think they are not doing anything to curb the growing misery of the population which they considered to be affecting business The turnover of the company is less than the expenditure because the establishment took a bank loan to buy materials to start it's activities. That explains the deficits in 2008 The were many interruptions due to calls that respondent was receiving but he did not hesitate to give us the answers The world bank must do an appropriate monitoring and follow on funds dispursed for the country so that the government can make good use of it. There was a lot of communication between the 3 respondents. This interview finally took place after it has been severally postponed. This was due to the suspicious of management of the company about us. The latter have insisted that RMSI Or the World Bank send an official letter to them. Once this has b This interview took place after several cancellation of appointments and postponements by the general manager, but during the interview, he took his time to listen and provided all necessary information. To give the figures especially the turnover, the respondent has hesitated and he gave a figure out of the blue True patriots, reliable and sincere in their answers. However, they wish the world bank inform them about the arrival of the interviewers in advance We had a very serious conversation and the respondent took every single question seriously and did not want to make any mistake We have realised that the low level of education of the respondent does not allow her put some order in her finances. So much so that the figures could not be reliable. She doubt on them before given them even though she was very much willing t We met in a bar because his office was far away but he came with all necessary documents and he was showing me everything to prove what he was saying this questionnaire was completed in: this questionnaire was completed in: this questionnaire was completed in: this questionnaire was completed in: this questionnaire was completed in: SUPERVISORS PLEASE ANSWER This questionnaire was completed in: One visit in face-to-face interview with one person One visit in face-to-face interview with different managers/staff Several visits If answer is 1 then STOP HERE 155 1 One visit with one person 2 One visit with different managers/staff 3 Several visits if option 2 or 3 in a.18, estimate duration of the whole interview: hours if option 2 or 3 in a.18, estimate duration of the whole interview: hours if option 2 or 3 in a.18, estimate duration of the whole interview: hours if option 2 or 3 in a.18, estimate duration of the whole interview: hours if option 2 or 3 in a.18, estimate duration of the whole interview: hours 1) SUPERVISORS PLEASE ANSWER 2) If option 2 or 3 in A.18, estimate duration of the whole interview 43 112 2 0.767 0.527 1 2 Sysmiss if option 2 or 3 in a.18, estimate duration of the whole interview:minutes if option 2 or 3 in a.18, estimate duration of the whole interview:minutes if option 2 or 3 in a.18, estimate duration of the whole interview:minutes if option 2 or 3 in a.18, estimate duration of the whole interview:minutes if option 2 or 3 in a.18, estimate duration of the whole interview:minutes 43 112 59 28.047 17.181 strict weights strict weights strict weights strict weights strict weights 155 For some units it was impossible to determine eligibility because the contact was not successfully completed. Consequently, different assumptions as to their eligibility result in different universe cells' adjustments and in different sampling weights. Strict assumption: eligible establishments are only those for which it was possible to directly determine eligibility. weak weights weak weights weak weights weak weights weak weights 155 For some units it was impossible to determine eligibility because the contact was not successfully completed. Consequently, different assumptions as to their eligibility result in different universe cells' adjustments and in different sampling weights. Weak assumption: in addition to the establishments included in strict and median assumptions, all establishments for which it was not possible to finalize a contact are assumed eligible. This includes establishments with dead or out of service phone lines, establishments that never answered the phone, and establishments with incorrect addresses for which it was impossible to find a new address. Note that under the weak assumption only observed non-eligible units are excluded from universe projections. median weights median weights median weights median weights median weights 155 For some units it was impossible to determine eligibility because the contact was not successfully completed. Consequently, different assumptions as to their eligibility result in different universe cells' adjustments and in different sampling weights. Median assumption: eligible establishments are those for which it was possible to directly determine eligibility and those that rejected the screener questionnaire or an answering machine or fax was the only response. Median weights are used for computing indicators on the www.enterprisesurveys.org Strata unique identifier Strata unique identifier Strata unique identifier Strata unique identifier Strata unique identifier 155