LSO_2018_WBCS_v01_M -- DDI_LSO_2018_WBCS_v02_M_WB Development Data Group Corporate Communications 2019-01-15 Nesstar Publisher LSO_2018_WBCS_v01_M -- -- World Bank Group Country Survey 2018 WBCS 2018 LSO_2018_WBCS_v01_M Public Opinion Research Group Nesstar Publisher World Bank Group Svetlana Markova Dania Mendoza Country Opinion Survey The World Bank Group Country Opinion Survey Program systematically measures and tracks the perceptions of the World Bank's clients, partners, and other stakeholders across the globe in client countries. The Public Opinion Research Group surveyed 29 countries in FY2012 (July 2011-June 2012), 41 countries in FY2013 (July 2012-June 2013), 42 countries in FY2014 (July 2013-June 2014), 35 countries in FY2015 (July 2014-June 2015), 45 countries in FY2016 (July 2015-June 2016), and 35 countries in FY2017 (July 2016-June 2017). In FY2018, surveys were conducted in 39 countries. Nearly all of the World Bank Group's client countries are surveyed in every three year cycle. Lesotho Urban areas, Peri-Urban areas and Rural areas. Stakeholders of the World Bank Group in Lesotho. Opinion leaders from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society. Sample survey data [ssd] 360 Communications Pty Ltd Lesotho From March to May 2018, 342 stakeholders of the WBG in Lesotho were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs and community-based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. Other [oth] The questionnaire is in English and it is provided as related material. Via courier and face to face. 51% The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. lesotho_cos_fy18_data_file_final_.NSDstat Data collected from Lesotho World Bank Group Country Survey 2018 175 318 Nesstar 200801 id 175 0 101 275 In general, would you say that Lesotho is headed in ... ? In general would you say that Lesotho is headed in ... ? 166 9 1 3 1 The right direction 94 2 The wrong direction 22 3 Not sure 50 Sysmiss 9 Social protection 165 10 0 1 0 146 1 19 Sysmiss 10 Gender equity 165 10 0 1 0 160 1 5 Sysmiss 10 Private sector development 165 10 0 1 0 92 1 73 Sysmiss 10 Education 165 10 0 1 0 141 1 24 Sysmiss 10 Public sector governance/reform 165 10 0 1 0 105 1 60 Sysmiss 10 Global/regional integration 165 10 0 1 0 164 1 1 Sysmiss 10 Food security 165 10 0 1 0 133 1 32 Sysmiss 10 Urban development 165 10 0 1 0 159 1 6 Sysmiss 10 Energy 165 10 0 1 0 160 1 5 Sysmiss 10 Water and sanitation 165 10 0 1 0 158 1 7 Sysmiss 10 Pollution 165 10 0 1 0 164 1 1 Sysmiss 10 Job creation/employment 165 10 0 1 0 96 1 69 Sysmiss 10 Health 165 10 0 1 0 136 1 29 Sysmiss 10 Financial markets 165 10 0 1 0 163 1 2 Sysmiss 10 Transport 165 10 0 1 0 152 1 13 Sysmiss 10 Agriculture and rural development 165 10 0 1 0 140 1 25 Sysmiss 10 Trade and exports 165 10 0 1 0 154 1 11 Sysmiss 10 Crime and violence 165 10 0 1 0 163 1 2 Sysmiss 10 Natural resource management 165 10 0 1 0 157 1 8 Sysmiss 10 Climate change 165 10 0 1 0 159 1 6 Sysmiss 10 Poverty reduction 165 10 0 1 0 148 1 17 Sysmiss 10 Anti corruption 165 10 0 1 0 149 1 16 Sysmiss 10 Judiciary reform 165 10 0 1 0 158 1 7 Sysmiss 10 Economic growth 165 10 0 1 0 134 1 31 Sysmiss 10 Disaster risk management 165 10 0 1 0 164 1 1 Sysmiss 10 Equality of opportunity 165 10 0 1 0 161 1 4 Sysmiss 10 Eradicating HIV/AIDS and TB 165 10 0 1 0 148 1 17 Sysmiss 10 Information and communications technology 165 10 0 1 0 162 1 3 Sysmiss 10 Economic growth 171 4 0 1 0 79 1 92 Sysmiss 4 Disaster risk management 171 4 0 1 0 170 1 1 Sysmiss 4 Equality of opportunity 171 4 0 1 0 151 1 20 Sysmiss 4 Eradicating HIV/AIDS and TB 171 4 0 1 0 158 1 13 Sysmiss 4 Information and communications technology 171 4 0 1 0 167 1 4 Sysmiss 4 Social protection 171 4 0 1 0 149 1 22 Sysmiss 4 Agriculture and rural development 171 4 0 1 0 102 1 69 Sysmiss 4 Trade and exports 171 4 0 1 0 156 1 15 Sysmiss 4 Crime and violence 171 4 0 1 0 166 1 5 Sysmiss 4 Climate change 171 4 0 1 0 169 1 2 Sysmiss 4 Transport 171 4 0 1 0 170 1 1 Sysmiss 4 Energy 171 4 0 1 0 169 1 2 Sysmiss 4 Anti corruption 171 4 0 1 0 143 1 28 Sysmiss 4 Judiciary reform 171 4 0 1 0 169 1 2 Sysmiss 4 Water and sanitation 171 4 0 1 0 168 1 3 Sysmiss 4 Pollution 171 4 0 0 0 171 Sysmiss 4 Job creation/employment 171 4 0 1 0 98 1 73 Sysmiss 4 Health 171 4 0 1 0 164 1 7 Sysmiss 4 Financial markets 171 4 0 1 0 168 1 3 Sysmiss 4 Public sector governance/reform 171 4 0 1 0 137 1 34 Sysmiss 4 Gender equity 171 4 0 1 0 169 1 2 Sysmiss 4 Private sector development 171 4 0 1 0 103 1 68 Sysmiss 4 Education 171 4 0 1 0 155 1 16 Sysmiss 4 Global/regional integration 171 4 0 1 0 170 1 1 Sysmiss 4 Food security 171 4 0 1 0 153 1 18 Sysmiss 4 Urban development 171 4 0 1 0 167 1 4 Sysmiss 4 Natural resource management 171 4 0 1 0 164 1 7 Sysmiss 4 Greater access to health and nutrition for citizens 170 5 0 1 0 132 1 38 Sysmiss 5 Better entrepreneurial opportunities 170 5 0 1 0 90 1 80 Sysmiss 5 A growing middle class 170 5 0 1 0 159 1 11 Sysmiss 5 Better opportunity for the poor who live in rural areas 170 5 0 1 0 150 1 20 Sysmiss 5 Better opportunity for the poor who live in urban areas 170 5 0 1 0 168 1 2 Sysmiss 5 Consistent economic growth 170 5 0 1 0 121 1 49 Sysmiss 5 More reliable social safety net 170 5 0 1 0 158 1 12 Sysmiss 5 Greater access to micro-finance for the poor 170 5 0 1 0 150 1 20 Sysmiss 5 Greater voice and participation for citizens to help ensure greater accountability 170 5 0 1 0 149 1 21 Sysmiss 5 Education and training that better ensure job opportunity 170 5 0 1 0 143 1 27 Sysmiss 5 Better quality public services 170 5 0 1 0 157 1 13 Sysmiss 5 Better employment opportunities for young people 170 5 0 1 0 134 1 36 Sysmiss 5 Better employment opportunities for women 170 5 0 1 0 166 1 4 Sysmiss 5 Other 170 5 0 1 0 164 1 6 Sysmiss 5 The gap between the rich and poor Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Lesotho? (Select only ONE response) 174 1 1 5 1 A very big problem 128 2 A moderately big problem 39 3 A small problem 5 4 Not a problem at all 1 5 Don't know 1 Sysmiss 1 Climate change In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) 174 1 1 4 1 A very serious problem 138 2 A somewhat serious problem 28 3 Not too serious problem 6 4 Not a problem 2 5 Don't know 0 Sysmiss 1 Early childhood development In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Lesotho? (Select only ONE response) 174 1 1 5 1 A very important development priority 153 2 A moderately important development priority 15 3 A slightly important development priority 4 4 Not an important development priority 1 5 Don't know 1 Sysmiss 1 How familiar are you with the work of the World Bank Group in Lesotho? How familiar are you with the work of the World Bank Group in Lesotho? 173 2 1 10 1 Not familiar at all 3 2 5 3 4 4 9 5 23 6 28 7 25 8 35 9 19 10 Extremely familiar 22 Sysmiss 2 Overall, please rate your impression of the World Bank Group’s effectiveness in Lesotho. Overall, please rate your impression of the World Bank Group’s effectiveness in Lesotho 150 25 3 10 1 Not effective at all 0 3 3 4 5 5 18 6 22 7 24 8 40 9 26 10 Very effective 12 11 Don't know 24 Sysmiss 1 To what extent do you believe the World Bank Group’s staff is well prepared to help Lesotho solve its most complicated development challenges? To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Lesotho solve its most complicated development challenges? 139 36 3 10 1 To no degree at all 0 3 2 5 12 6 28 7 34 8 28 9 19 10 To a very significant degree 16 11 Don't know 34 Sysmiss 2 Energy 172 3 0 1 0 159 1 13 Sysmiss 3 Water and sanitation 172 3 0 1 0 165 1 7 Sysmiss 3 Pollution 172 3 0 0 0 172 Sysmiss 3 Job creation/employment 172 3 0 1 0 110 1 62 Sysmiss 3 Health 172 3 0 1 0 146 1 26 Sysmiss 3 Financial markets 172 3 0 1 0 162 1 10 Sysmiss 3 Social protection 172 3 0 1 0 159 1 13 Sysmiss 3 Gender equity 172 3 0 1 0 171 1 1 Sysmiss 3 Private sector development 172 3 0 1 0 89 1 83 Sysmiss 3 Education 172 3 0 1 0 149 1 23 Sysmiss 3 Public sector governance/reform 172 3 0 1 0 128 1 44 Sysmiss 3 Global/regional integration 172 3 0 1 0 164 1 8 Sysmiss 3 Food security 172 3 0 1 0 157 1 15 Sysmiss 3 Urban development 172 3 0 1 0 168 1 4 Sysmiss 3 Judiciary reform 172 3 0 1 0 168 1 4 Sysmiss 3 Economic growth 172 3 0 1 0 122 1 50 Sysmiss 3 Disaster risk management 172 3 0 1 0 171 1 1 Sysmiss 3 Equality of opportunity 172 3 0 1 0 164 1 8 Sysmiss 3 Eradicating HIV/AIDS and TB 172 3 0 1 0 162 1 10 Sysmiss 3 Information and communications technology 172 3 0 1 0 161 1 11 Sysmiss 3 Transport 172 3 0 1 0 150 1 22 Sysmiss 3 Agriculture and rural development 172 3 0 1 0 126 1 46 Sysmiss 3 Trade and exports 172 3 0 1 0 160 1 12 Sysmiss 3 Crime and violence 172 3 0 0 0 172 Sysmiss 3 Natural resource management 172 3 0 1 0 161 1 11 Sysmiss 3 Climate change 172 3 0 1 0 168 1 4 Sysmiss 3 Poverty reduction 172 3 0 1 0 158 1 14 Sysmiss 3 Anti corruption 172 3 0 1 0 161 1 11 Sysmiss 3 Bringing together different groups of stakeholders 159 16 0 1 0 140 1 19 Sysmiss 16 Capacity development related to World Bank Group supported projects 159 16 0 1 0 121 1 38 Sysmiss 16 Technical assistance 159 16 0 1 0 153 1 6 Sysmiss 16 Policy advice, studies, analyses 159 16 0 1 0 137 1 22 Sysmiss 16 Financial resources 159 16 0 1 0 120 1 39 Sysmiss 16 Data and statistics 159 16 0 1 0 155 1 4 Sysmiss 16 Promoting knowledge sharing 159 16 0 1 0 152 1 7 Sysmiss 16 Implementation support 159 16 0 1 0 148 1 11 Sysmiss 16 Mobilizing third party financial resources 159 16 0 1 0 153 1 6 Sysmiss 16 Coordination of development partners 159 16 0 1 0 153 1 6 Sysmiss 16 Other 159 16 0 1 0 158 1 1 Sysmiss 16 Bringing together different groups of stakeholders 159 16 0 1 0 152 1 7 Sysmiss 16 Capacity development related to World Bank Group supported projects 159 16 0 1 0 142 1 17 Sysmiss 16 Technical assistance 159 16 0 1 0 146 1 13 Sysmiss 16 Policy advice, studies, analyses 159 16 0 1 0 139 1 20 Sysmiss 16 Financial resources 159 16 0 1 0 137 1 22 Sysmiss 16 Data and statistics 159 16 0 1 0 149 1 10 Sysmiss 16 Promoting knowledge sharing 159 16 0 1 0 149 1 10 Sysmiss 16 Implementation support 159 16 0 1 0 134 1 25 Sysmiss 16 Mobilizing third party financial resources 159 16 0 1 0 146 1 13 Sysmiss 16 Coordination of development partners 159 16 0 1 0 139 1 20 Sysmiss 16 Other 159 16 0 1 0 157 1 2 Sysmiss 16 World Bank Group’s processes too complex 168 7 0 1 0 146 1 22 Sysmiss 7 Not willing to honestly criticize policies and reform efforts in the country 168 7 0 1 0 136 1 32 Sysmiss 7 Staff too inaccessible 168 7 0 1 0 164 1 4 Sysmiss 7 World Bank Group’s processes too slow 168 7 0 1 0 145 1 23 Sysmiss 7 Not aligned with other development partners' work 168 7 0 1 0 161 1 7 Sysmiss 7 Not aligned with country priorities 168 7 0 1 0 161 1 7 Sysmiss 7 Not adequately sensitive to political/social realities in Lesotho 168 7 0 1 0 152 1 16 Sysmiss 7 Too influenced by developed countries 168 7 0 1 0 141 1 27 Sysmiss 7 Not exploring alternative policy options 168 7 0 1 0 160 1 8 Sysmiss 7 Not collaborating enough with stakeholders outside the Government 168 7 0 1 0 130 1 38 Sysmiss 7 Its advice and strategies do not lend themselves to practical problem solving 168 7 0 1 0 159 1 9 Sysmiss 7 Not enough public disclosure of its work 168 7 0 1 0 138 1 30 Sysmiss 7 Arrogant in its approach 168 7 0 1 0 160 1 8 Sysmiss 7 Not client focused 168 7 0 1 0 165 1 3 Sysmiss 7 The credibility of its knowledge/data 168 7 0 1 0 164 1 4 Sysmiss 7 Other 168 7 0 1 0 162 1 6 Sysmiss 7 Don’t know 168 7 0 1 0 138 1 30 Sysmiss 7 To what extent do you believe that the World Bank Group’s work and support help the poorest in Lesotho? To what extent do you believe that the World Bank Group’s work and support help the poorest in Lesotho? (Select only ONE response) 173 2 1 5 1 To a fully sufficient degree 27 2 To a somewhat sufficient degree 85 3 To a somewhat insufficient degree 27 4 To a very insufficient degree 10 5 Don't know 24 Sysmiss 2 Investment Project Financing (IPF) 81 94 2 10 1 Not effective at all 0 2 1 4 6 5 11 6 18 7 14 8 19 9 8 10 Very effective 4 11 N/A 72 Sysmiss 22 Development Policy Financing (DPF) 75 100 1 10 1 Not effective at all 1 3 1 4 4 5 10 6 18 7 12 8 14 9 10 10 Very effective 5 11 N/A 70 Sysmiss 30 Trust funds and grants 71 104 2 10 1 Not effective at all 0 2 1 3 4 4 4 5 7 6 16 7 7 8 15 9 11 10 Very effective 6 11 N/A 75 Sysmiss 29 Guarantees 46 129 2 10 1 Not effective at all 0 2 1 3 4 4 5 5 7 6 13 7 8 8 2 9 3 10 Very effective 3 11 N/A 97 Sysmiss 32 IFC Investment Services 43 132 1 10 1 Not effective at all 2 2 1 3 3 4 6 5 9 6 7 7 5 8 1 9 8 10 Very effective 1 11 N/A 101 Sysmiss 31 IFC Advisory Services 52 123 1 10 1 Not effective at all 1 2 1 3 4 4 6 5 13 6 4 7 4 8 9 9 8 10 Very effective 2 11 N/A 92 Sysmiss 31 Beneficiaries 171 4 0 1 0 136 1 35 Sysmiss 4 Youth/university groups 171 4 0 1 0 134 1 37 Sysmiss 4 Private sector 171 4 0 1 0 84 1 87 Sysmiss 4 Local government 171 4 0 1 0 153 1 18 Sysmiss 4 Community of development partners 171 4 0 1 0 129 1 42 Sysmiss 4 NGOs/Community Based Organizations 171 4 0 1 0 112 1 59 Sysmiss 4 Academia/think tanks/research institutes 171 4 0 1 0 130 1 41 Sysmiss 4 Parliament 171 4 0 1 0 164 1 7 Sysmiss 4 Foundations 171 4 0 1 0 169 1 2 Sysmiss 4 Media 171 4 0 1 0 166 1 5 Sysmiss 4 Other 171 4 0 1 0 167 1 4 Sysmiss 4 Don’t know 171 4 0 0 0 171 Sysmiss 4 Overall the World Bank Group currently plays a relevant role in development in Lesotho 153 22 1 10 1 Strongly disagree 3 3 3 4 6 5 16 6 20 7 26 8 27 9 26 10 Strongly agree 26 11 Don't know 15 Sysmiss 7 The World Bank Group’s work is aligned with what I consider the development priorities for Lesotho 150 25 1 10 1 Strongly disagree 3 2 4 3 3 4 6 5 20 6 32 7 14 8 23 9 27 10 Strongly agree 18 11 Don't know 20 Sysmiss 5 Responsiveness to needs 145 30 3 10 1 To no degree at all 0 3 5 4 8 5 26 6 21 7 30 8 35 9 11 10 To a very significant degree 9 11 Don't know 25 Sysmiss 5 Flexibility (in terms of the institution’s products and services) 133 42 1 10 1 To no degree at all 3 2 2 3 7 4 17 5 16 6 39 7 17 8 20 9 9 10 To a very significant degree 3 11 Don't know 33 Sysmiss 9 Flexibility (in terms of changing country circumstances) 132 43 1 10 1 To no degree at all 2 2 1 3 6 4 15 5 27 6 25 7 28 8 15 9 11 10 To a very significant degree 2 11 Don't know 34 Sysmiss 9 Being inclusive 140 35 1 10 1 To no degree at all 1 2 1 3 9 4 5 5 21 6 31 7 26 8 25 9 18 10 To a very significant degree 3 11 Don't know 26 Sysmiss 9 Openness (sharing data and other information) 149 26 2 10 1 To no degree at all 0 2 4 3 5 4 4 5 17 6 13 7 27 8 36 9 27 10 To a very significant degree 16 11 Don't know 20 Sysmiss 6 Collaboration with the Government 150 25 2 10 1 To no degree at all 0 2 2 3 2 4 2 5 4 6 16 7 22 8 41 9 32 10 To a very significant degree 29 11 Don't know 18 Sysmiss 7 The speed in which it gets things accomplished on the ground 141 34 2 10 1 To no degree at all 0 2 1 3 6 4 9 5 17 6 36 7 28 8 23 9 15 10 To a very significant degree 6 11 Don't know 28 Sysmiss 6 Helping to bring discipline/effective supervision to implementation of investment projects 140 35 2 10 1 To no degree at all 0 2 1 3 3 4 8 5 12 6 25 7 24 8 36 9 24 10 To a very significant degree 7 11 Don't know 31 Sysmiss 4 Collaboration with civil society 119 56 1 10 1 To no degree at all 1 2 4 3 15 4 15 5 19 6 18 7 23 8 16 9 7 10 To a very significant degree 1 11 Don't know 48 Sysmiss 8 Staff accessibility 142 33 1 10 1 To no degree at all 2 2 6 3 4 4 11 5 16 6 18 7 23 8 20 9 22 10 To a very significant degree 20 11 Don't know 25 Sysmiss 8 Collaboration with other development partners 124 51 1 10 1 To no degree at all 2 2 3 3 1 4 6 5 17 6 21 7 19 8 27 9 17 10 To a very significant degree 11 11 Don't know 41 Sysmiss 10 Collaboration with the private sector 110 65 1 10 1 To no degree at all 2 2 4 3 4 4 12 5 21 6 18 7 19 8 16 9 10 10 To a very significant degree 4 11 Don't know 50 Sysmiss 15 Straightforwardness and honesty 137 38 1 10 1 To no degree at all 2 2 1 3 1 4 2 5 21 6 10 7 13 8 40 9 28 10 To a very significant degree 19 11 Don't know 27 Sysmiss 11 Treating clients and stakeholders in Lesotho with respect 138 37 2 10 1 To no degree at all 0 2 2 4 2 5 7 6 18 7 16 8 34 9 28 10 To a very significant degree 31 11 Don't know 29 Sysmiss 8 Being a long-term partner 146 29 3 10 1 To no degree at all 0 3 1 4 2 5 3 6 7 7 12 8 39 9 28 10 To a very significant degree 54 11 Don't know 21 Sysmiss 8 The World Bank Group does not do adequate follow through/follow-up 153 22 0 1 0 146 1 7 Sysmiss 22 Political pressures and obstacles 153 22 0 1 0 88 1 65 Sysmiss 22 Reforms are not well thought out in light of country challenges 153 22 0 1 0 128 1 25 Sysmiss 22 Poor coordination within the Government 153 22 0 1 0 112 1 41 Sysmiss 22 The Government works inefficiently 153 22 0 1 0 114 1 39 Sysmiss 22 Poor coordination of development partners 153 22 0 1 0 148 1 5 Sysmiss 22 The World Bank Group is not sensitive enough to political/social realities on the ground 153 22 0 1 0 142 1 11 Sysmiss 22 Lack of/inadequate levels of capacity in Government 153 22 0 1 0 110 1 43 Sysmiss 22 There is not an adequate level of citizen/civil society participation 153 22 0 1 0 125 1 28 Sysmiss 22 The World Bank Group works too slowly 153 22 0 1 0 148 1 5 Sysmiss 22 Poor coordination within the World Bank Group 153 22 0 1 0 151 1 2 Sysmiss 22 Other 153 22 0 1 0 144 1 9 Sysmiss 22 Social protection 156 19 1 10 1 Not important at all 5 2 2 3 9 4 10 5 14 6 10 7 12 8 24 9 20 10 Very important 50 11 Don't know 10 Sysmiss 9 Gender equity 155 20 1 10 1 Not important at all 5 2 2 3 6 4 7 5 20 6 15 7 18 8 28 9 15 10 Very important 39 11 Don't know 10 Sysmiss 10 Private sector development 164 11 5 10 1 Not important at all 0 5 4 6 5 7 12 8 24 9 21 10 Very important 98 11 Don't know 6 Sysmiss 5 Education 163 12 1 10 1 Not important at all 3 3 1 4 2 5 7 6 3 7 19 8 24 9 31 10 Very important 73 11 Don't know 7 Sysmiss 5 Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 165 10 1 10 1 Not important at all 2 4 1 5 3 6 5 7 11 8 21 9 42 10 Very important 80 11 Don't know 5 Sysmiss 5 Global/regional integration 150 25 1 10 1 Not important at all 3 2 3 3 1 4 4 5 13 6 8 7 20 8 28 9 20 10 Very important 50 11 Don't know 13 Sysmiss 12 Food security 160 15 1 10 1 Not important at all 3 2 2 3 2 4 1 5 9 6 14 7 14 8 24 9 24 10 Very important 67 11 Don't know 8 Sysmiss 7 Urban development 157 18 1 10 1 Not important at all 4 2 2 3 3 4 7 5 9 6 16 7 24 8 25 9 17 10 Very important 50 11 Don't know 8 Sysmiss 10 Energy 158 17 1 10 1 Not important at all 3 3 3 4 3 5 8 6 10 7 16 8 30 9 32 10 Very important 53 11 Don't know 9 Sysmiss 8 Water and sanitation 161 14 1 10 1 Not important at all 2 2 1 3 2 4 4 5 7 6 9 7 9 8 33 9 19 10 Very important 75 11 Don't know 9 Sysmiss 5 Pollution 154 21 1 10 1 Not important at all 6 2 3 3 7 4 5 5 21 6 14 7 15 8 16 9 15 10 Very important 52 11 Don't know 10 Sysmiss 11 Job creation/employment 159 16 1 10 1 Not important at all 2 3 1 4 1 5 4 6 5 7 8 8 22 9 24 10 Very important 92 11 Don't know 6 Sysmiss 10 Health 163 12 1 10 1 Not important at all 3 3 6 4 1 5 6 6 6 7 13 8 22 9 31 10 Very important 75 11 Don't know 8 Sysmiss 4 Financial markets 155 20 1 10 1 Not important at all 3 2 1 3 1 4 4 5 8 6 14 7 16 8 23 9 24 10 Very important 61 11 Don't know 11 Sysmiss 9 Transport 162 13 1 10 1 Not important at all 2 2 1 3 1 4 2 5 8 6 5 7 16 8 23 9 25 10 Very important 79 11 Don't know 7 Sysmiss 6 Agriculture and rural development 160 15 1 10 1 Not important at all 1 4 2 5 7 6 3 7 12 8 15 9 21 10 Very important 99 11 Don't know 9 Sysmiss 6 Trade and exports 157 18 1 10 1 Not important at all 3 3 1 4 2 5 9 6 10 7 15 8 34 9 20 10 Very important 63 11 Don't know 12 Sysmiss 6 Crime and violence 152 23 1 10 1 Not important at all 4 2 7 3 7 4 7 5 23 6 17 7 19 8 14 9 7 10 Very important 47 11 Don't know 15 Sysmiss 8 Natural resource management 159 16 1 10 1 Not important at all 6 2 1 3 3 4 4 5 10 6 13 7 21 8 21 9 18 10 Very important 62 11 Don't know 9 Sysmiss 7 Climate change 159 16 1 10 1 Not important at all 3 3 2 4 3 5 9 6 20 7 15 8 21 9 23 10 Very important 63 11 Don't know 9 Sysmiss 7 Poverty reduction 161 14 1 10 1 Not important at all 2 3 1 4 1 5 7 6 3 7 9 8 15 9 31 10 Very important 92 11 Don't know 8 Sysmiss 6 Anti corruption 158 17 1 10 1 Not important at all 4 2 1 3 2 4 3 5 4 6 6 7 11 8 20 9 29 10 Very important 78 11 Don't know 10 Sysmiss 7 Judiciary reform 155 20 1 10 1 Not important at all 4 2 2 3 2 4 6 5 5 6 17 7 11 8 23 9 20 10 Very important 65 11 Don't know 13 Sysmiss 7 Economic growth 164 11 3 10 1 Not important at all 0 3 1 5 4 6 5 7 4 8 14 9 21 10 Very important 115 11 Don't know 6 Sysmiss 5 Disaster risk management 157 18 1 10 1 Not important at all 2 2 3 3 3 4 2 5 16 6 21 7 14 8 27 9 17 10 Very important 52 11 Don't know 12 Sysmiss 6 Equality of opportunity 158 17 1 10 1 Not important at all 3 3 1 4 1 5 12 6 17 7 15 8 25 9 22 10 Very important 62 11 Don't know 10 Sysmiss 7 Eradicating HIV/AIDS and TB 160 15 1 10 1 Not important at all 3 3 7 4 1 5 7 6 17 7 8 8 19 9 18 10 Very important 80 11 Don't know 9 Sysmiss 6 Information and communications technology 159 16 1 10 1 Not important at all 2 2 2 3 1 4 2 5 4 6 15 7 12 8 26 9 21 10 Very important 74 11 Don't know 10 Sysmiss 6 Social protection 95 80 1 10 1 Not effective at all 2 3 2 4 6 5 5 6 18 7 15 8 23 9 11 10 Very effective 13 11 Don't know 73 Sysmiss 7 Private sector development 111 64 1 10 1 Not effective at all 1 2 1 3 2 4 6 5 17 6 19 7 16 8 21 9 16 10 Very effective 12 11 Don't know 60 Sysmiss 4 Education 116 59 1 10 1 Not effective at all 1 3 3 4 3 5 8 6 20 7 28 8 29 9 16 10 Very effective 8 11 Don't know 53 Sysmiss 6 Public sector governance/reform 122 53 1 10 1 Not effective at all 2 2 1 3 2 4 2 5 18 6 21 7 27 8 19 9 21 10 Very effective 9 11 Don't know 47 Sysmiss 6 Global/regional integration 81 94 3 10 1 Not effective at all 0 3 4 4 7 5 19 6 15 7 13 8 12 9 6 10 Very effective 5 11 Don't know 86 Sysmiss 8 Food security 102 73 2 10 1 Not effective at all 0 2 2 3 3 4 7 5 9 6 19 7 15 8 28 9 10 10 Very effective 9 11 Don't know 68 Sysmiss 5 Energy 72 103 1 10 1 Not effective at all 1 2 1 3 4 4 4 5 17 6 9 7 12 8 12 9 5 10 Very effective 7 11 Don't know 92 Sysmiss 11 Job creation/employment 100 75 1 10 1 Not effective at all 1 2 3 3 6 4 7 5 17 6 13 7 18 8 16 9 14 10 Very effective 5 11 Don't know 69 Sysmiss 6 Health 114 61 3 10 1 Not effective at all 0 3 2 4 4 5 7 6 8 7 26 8 27 9 27 10 Very effective 13 11 Don't know 53 Sysmiss 8 Transport 109 66 2 10 1 Not effective at all 0 2 2 3 2 4 7 5 9 6 7 7 20 8 27 9 24 10 Very effective 11 11 Don't know 60 Sysmiss 6 Agriculture and rural development 114 61 2 10 1 Not effective at all 0 2 1 3 6 4 3 5 10 6 15 7 21 8 24 9 17 10 Very effective 17 11 Don't know 55 Sysmiss 6 Trade and exports 86 89 2 10 1 Not effective at all 0 2 2 3 11 4 5 5 10 6 18 7 11 8 13 9 10 10 Very effective 6 11 Don't know 82 Sysmiss 7 Poverty reduction 111 64 2 10 1 Not effective at all 0 2 2 3 4 4 7 5 9 6 16 7 28 8 14 9 21 10 Very effective 10 11 Don't know 57 Sysmiss 7 Economic growth 113 62 3 10 1 Not effective at all 0 3 2 4 6 5 13 6 18 7 23 8 24 9 15 10 Very effective 12 11 Don't know 56 Sysmiss 6 Eradicating HIV/AIDS and TB 114 61 3 10 1 Not effective at all 0 3 2 4 6 5 8 6 18 7 17 8 23 9 23 10 Very effective 17 11 Don't know 55 Sysmiss 6 To what extent does the World Bank Group’s work help to achieve development results in Lesotho? To what extent does the World Bank Group’s work help to achieve development results in Lesotho? 149 26 3 10 1 To no degree at all 0 3 1 4 3 5 14 6 31 7 37 8 32 9 19 10 To a very significant degree 12 11 Don't know 21 Sysmiss 5 The World Bank Group’s financial instruments meet the needs of Lesotho 124 51 1 10 1 Strongly disagree 1 2 4 3 5 4 9 5 16 6 27 7 28 8 18 9 9 10 Strongly agree 7 11 Don't know 49 Sysmiss 2 The World Bank Group meets Lesotho’s needs for knowledge services 136 39 2 10 1 Strongly disagree 0 2 1 3 6 4 8 5 21 6 24 7 32 8 24 9 14 10 Strongly agree 6 11 Don't know 34 Sysmiss 5 How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 169 6 1 5 1 Weekly 17 2 Monthly 24 3 A few times a year 66 4 Rarely 40 5 Never 22 Sysmiss 6 Are timely 129 46 3 10 1 To no degree at all 0 3 4 4 11 5 12 6 24 7 31 8 34 9 8 10 To a very significant degree 5 11 Don't know 40 Sysmiss 6 Include appropriate level of stakeholder involvement during preparation 124 51 1 10 1 To no degree at all 1 2 1 3 3 4 9 5 15 6 25 7 29 8 24 9 10 10 To a very significant degree 7 11 Don't know 43 Sysmiss 8 Lead to practical solutions 141 34 3 10 1 To no degree at all 0 3 4 4 11 5 13 6 31 7 24 8 34 9 13 10 To a very significant degree 11 11 Don't know 27 Sysmiss 7 Are accessible (well written and easy to understand) 137 38 2 10 1 To no degree at all 0 2 1 3 2 4 7 5 11 6 24 7 28 8 33 9 16 10 To a very significant degree 15 11 Don't know 31 Sysmiss 7 Are source of relevant information on global good practices 134 41 2 10 1 To no degree at all 0 2 1 3 2 4 4 5 4 6 18 7 28 8 32 9 27 10 To a very significant degree 18 11 Don't know 33 Sysmiss 8 Are relevant to country challenges 140 35 2 10 1 To no degree at all 0 2 2 3 3 4 4 5 19 6 29 7 33 8 24 9 17 10 To a very significant degree 9 11 Don't know 26 Sysmiss 9 Are adequately disseminated 131 44 1 10 1 To no degree at all 3 2 5 3 9 4 16 5 22 6 24 7 22 8 17 9 7 10 To a very significant degree 6 11 Don't know 37 Sysmiss 7 Are translated enough into local language 107 68 1 10 1 To no degree at all 23 2 12 3 18 4 16 5 15 6 9 7 7 8 4 9 1 10 To a very significant degree 2 11 Don't know 62 Sysmiss 6 Are adaptable to Lesotho’s specific development challenges and country circumstances 137 38 1 10 1 To no degree at all 2 2 1 3 6 4 10 5 27 6 24 7 23 8 30 9 9 10 To a very significant degree 5 11 Don't know 32 Sysmiss 6 Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 142 33 3 10 1 Not significant at all 0 3 4 4 2 5 17 6 28 7 31 8 31 9 14 10 Very significant 15 11 Don't know 29 Sysmiss 4 Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 148 27 2 10 1 Very low technical quality 0 2 1 4 2 5 5 6 15 7 33 8 35 9 34 10 Very high technical quality 23 11 Don't know 24 Sysmiss 3 The World Bank Group disburses funds promptly 112 63 3 10 1 Strongly disagree 0 3 1 4 6 5 12 6 14 7 24 8 23 9 15 10 Strongly agree 17 11 Don't know 59 Sysmiss 4 The World Bank Group effectively monitors and evaluates the projects and programs it supports 141 34 4 10 1 Strongly disagree 0 4 4 5 9 6 13 7 27 8 39 9 21 10 Strongly agree 28 11 Don't know 31 Sysmiss 3 The World Bank Group’s approvals and reviews are done in a timely fashion 128 47 4 10 1 Strongly disagree 0 4 3 5 13 6 20 7 33 8 32 9 19 10 Strongly agree 8 11 Don't know 44 Sysmiss 3 The World Bank Group’s “Safeguard Policy” requirements are reasonable 110 65 3 10 1 Strongly disagree 0 3 1 4 2 5 9 6 17 7 28 8 31 9 17 10 Strongly agree 5 11 Don't know 59 Sysmiss 6 The World Bank Group’s conditions on its lending are reasonable 110 65 1 10 1 Strongly disagree 1 3 2 4 5 5 11 6 19 7 22 8 28 9 15 10 Strongly agree 7 11 Don't know 61 Sysmiss 4 The World Bank Group takes decisions quickly in Lesotho 119 56 3 10 1 Strongly disagree 0 3 2 4 6 5 14 6 15 7 35 8 27 9 12 10 Strongly agree 8 11 Don't know 53 Sysmiss 3 Working with the World Bank Group increases Lesotho’s institutional capacity 138 37 3 10 1 Strongly disagree 0 3 1 4 6 5 14 6 18 7 23 8 38 9 21 10 Strongly agree 17 11 Don't know 34 Sysmiss 3 Where country systems are adequate, the World Bank Group makes appropriate use of them 111 64 3 10 1 Strongly disagree 0 3 3 4 6 5 9 6 12 7 22 8 24 9 21 10 Strongly agree 14 11 Don't know 60 Sysmiss 4 The World Bank provides effective implementation support 138 37 4 10 1 Strongly disagree 0 4 3 5 13 6 11 7 24 8 37 9 25 10 Strongly agree 25 11 Don't know 33 Sysmiss 4 To what extent do you believe that the World Bank Groups's work helps to find solutions that promote private public partnerships in Lesotho? To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Lesotho? 123 52 1 10 1 To no degree at all 1 3 9 4 6 5 21 6 9 7 19 8 34 9 12 10 To a very significant degree 12 11 Don't know 48 Sysmiss 4 To what extent do you believe the World Bank measures and corrects its work in real time in Lesotho? To what extent do you believe the World Bank Group measures and corrects its work in real time in Lesotho? 120 55 2 10 1 To no degree at all 0 2 1 4 3 5 17 6 18 7 31 8 29 9 15 10 To a very significant degree 6 11 Don't know 52 Sysmiss 3 Provide more adequate data/knowledge/statistics/figures on Lesotho’s economy 169 6 0 1 0 119 1 50 Sysmiss 6 Improve the competitiveness of its financing compared to markets 169 6 0 1 0 156 1 13 Sysmiss 6 Reduce the complexity of obtaining World Bank Group financing 169 6 0 1 0 155 1 14 Sysmiss 6 Help to bring discipline/effective supervision to implementation of investment projects 169 6 0 1 0 142 1 27 Sysmiss 6 Offer more innovative knowledge services 169 6 0 1 0 146 1 23 Sysmiss 6 Collaborate more effectively with Government clients 169 6 0 1 0 140 1 29 Sysmiss 6 Work faster 169 6 0 1 0 160 1 9 Sysmiss 6 Offer more innovative financial products 169 6 0 1 0 151 1 18 Sysmiss 6 Ensure greater selectivity in its work 169 6 0 1 0 163 1 6 Sysmiss 6 Reach out more to groups outside of Government 169 6 0 1 0 112 1 57 Sysmiss 6 Increase the level of capacity development in the country 169 6 0 1 0 117 1 52 Sysmiss 6 Improve the quality of its experts as related to Lesotho’s specific challenges 169 6 0 1 0 150 1 19 Sysmiss 6 Other 169 6 0 1 0 163 1 6 Sysmiss 6 When considering the combination of services that the World Bank Group offers in Lesotho, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Lesotho? When considering the combination of services that the World Bank Group offers in Lesotho, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Lesotho? (Select only ONE response) 167 8 1 6 1 Financial services 35 2 Knowledge products 17 3 Convening services 0 4 None of the above 0 5 The combination is appropriate for Lesotho 101 6 Dont' know 14 Sysmiss 8 Local radio 165 10 0 1 0 122 1 43 Sysmiss 10 International radio 165 10 0 1 0 157 1 8 Sysmiss 10 Social media 165 10 0 1 0 147 1 18 Sysmiss 10 International newspapers 165 10 0 1 0 137 1 28 Sysmiss 10 Local television 165 10 0 1 0 138 1 27 Sysmiss 10 Internet 165 10 0 1 0 105 1 60 Sysmiss 10 Periodicals 165 10 0 1 0 154 1 11 Sysmiss 10 International television 165 10 0 1 0 133 1 32 Sysmiss 10 Local newspapers 165 10 0 1 0 90 1 75 Sysmiss 10 Other 165 10 0 1 0 153 1 12 Sysmiss 10 World Bank Group’s publications and other written materials 168 7 0 1 0 95 1 73 Sysmiss 7 e-Newsletters 168 7 0 1 0 102 1 66 Sysmiss 7 World Bank Group’s seminars/workshops/conferences 168 7 0 1 0 126 1 42 Sysmiss 7 Mobile phones 168 7 0 1 0 162 1 6 Sysmiss 7 Direct contact with World Bank Group 168 7 0 1 0 133 1 35 Sysmiss 7 World Bank Group’s website 168 7 0 1 0 107 1 61 Sysmiss 7 Social media 168 7 0 1 0 146 1 22 Sysmiss 7 Other 168 7 0 1 0 165 1 3 Sysmiss 7 Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? 162 13 1 2 1 Yes 29 2 No 133 Sysmiss 13 Do you have reliable access to the Internet? Do you have reliable access to the Internet? 165 10 1 2 1 Yes 150 2 No 15 Sysmiss 10 Do you use/have you used the World Bank Group website? Do you use/have you used the World Bank Group website? 164 11 1 2 1 Yes 101 2 No 63 Sysmiss 11 Do you currently consult the World Bank Group social media sites? Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)? 164 11 1 2 1 Yes 29 2 No 135 Sysmiss 11 Which Internet connection do you use primarily when visiting a World Bank Group website? Which Internet connection do you use primarily when visiting a World Bank Group website? 134 41 1 2 1 High speed/WiFi 117 2 Dial-up 17 Sysmiss 41 How frequently do you consult the World Bank Group’s website and/or social media channels for information/knowledge that you can use in your work? How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 171 4 1 5 1 Weekly 23 2 Monthly 28 3 A few times a year 49 4 Rarely 40 5 Never 31 Sysmiss 4 I find the World Bank Group’s websites easy to navigate. 91 84 3 10 1 Strongly disagree 0 3 1 5 4 6 6 7 15 8 22 9 19 10 Strongly agree 24 11 Don't know 5 Sysmiss 79 I find the information on the World Bank Group’s websites useful. 94 81 3 10 1 Strongly disagree 0 3 1 4 1 5 1 6 3 7 8 8 29 9 21 10 Strongly agree 30 11 Don't know 3 Sysmiss 78 The World Bank Group’s social media channels are valuable sources of information about the institution 53 122 1 10 1 Strongly disagree 1 2 1 3 1 4 2 5 7 6 7 7 5 8 10 9 11 10 Strongly agree 8 11 Don't know 102 Sysmiss 20 When I need information from the World Bank Group I know how to find it 108 67 1 10 1 Strongly disagree 4 2 2 4 6 5 6 6 10 7 14 8 23 9 13 10 Strongly agree 30 11 Don't know 48 Sysmiss 19 The World Bank Group is responsive to my information requests and inquires 95 80 2 10 1 Strongly disagree 0 2 1 3 2 4 2 5 6 6 11 7 13 8 21 9 15 10 Strongly agree 24 11 Don't know 61 Sysmiss 19 DO NOT USE - Which of the following best describes your current position? Which of the following best describes your current position? (Select only ONE response) 165 10 1 19 1 Office of the President, Prime Minister 4 2 Office of Minister 13 3 Office of Parliamentarian 0 4 Employee of a Ministry, Ministerial Department or Implementation Agency 49 5 PMU overseeing implementation of project/Consultant/Contractor working on World Bank Group supported project/program 29 6 Local Government Office or Staff 3 7 Bilateral/Multilateral Agency 9 8 Private Sector Organization 9 9 Private Foundation 0 10 Financial Sector/Private Bank 3 11 NGO/Community Based Organization 17 12 Media 2 13 Independent Government Institution 16 14 Trade Union 0 15 Faith-Based Group 1 16 Youth Group 0 17 Academia/Research Institute/Think Tank 4 18 Judiciary Branch 0 19 Other 6 Sysmiss 10 Please identify the primary specialization of your work. Please identify the primary specialization of your work. (Select only ONE response) 166 9 1 21 1 Water 5 2 Social protection and labor 6 3 Fragility, conflict and violence 0 4 Environment and natural resources 5 5 Public-private partnerships 1 6 Education 13 7 Health, nutrition, and population 14 8 Energy and extractives 5 9 Macroeconomics and fiscal management 12 10 Trade and competitiveness 18 11 Finance and markets 14 12 Gender 2 13 Transport and ICT 11 14 Urban, rural, and social development 12 15 Governance 9 16 Poverty 0 17 Jobs 1 18 Agriculture 12 19 Climate Change 1 20 Generalist (specialized in multiple sectors) 7 21 Other 18 Sysmiss 9 Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? 158 17 1 2 1 Yes 103 2 No 55 Sysmiss 17 Which of the following agencies of the World Bank Group do you primarily engage with in Lesotho? Which of the following agencies of the World Bank Group do you primarily engage with in Lesotho? (Select only ONE response) 136 39 1 4 1 The World Bank (IDA) 118 2 The International Finance Corporation (IFC) 6 3 The Multilateral Investment Guarantee Agency (MIGA) 0 4 Other 12 Sysmiss 39 Do your projects involve both the World Bank and the IFC? Do your projects involve both the World Bank and the IFC? If YES please go to Question H6; If NO please go to H7 112 63 1 2 1 Yes 26 2 No 86 Sysmiss 63 If yes, what was your view of how the two institutions work together in Lesotho? 26 149 1 4 1 The two institutions work well together 13 2 The way the two institutions work together needs improvement 11 3 The two institutions do not work well together 0 4 Don't know 2 Sysmiss 149 Observer 150 25 0 1 0 130 1 20 Sysmiss 25 Use World Bank Group reports/data 150 25 0 1 0 113 1 37 Sysmiss 25 Engage in World Bank Group related/sponsored events/activities 150 25 0 1 0 90 1 60 Sysmiss 25 Collaborate as part of my professional duties 150 25 0 1 0 65 1 85 Sysmiss 25 Use World Bank Group website for information, data, research, etc. 150 25 0 1 0 131 1 19 Sysmiss 25 What’s your gender? What’s your gender? 167 8 1 2 1 Female 72 2 Male 95 Sysmiss 8 Which best represents your geographic location? Which best represents your geographic location? 167 8 1 3 1 Urban areas 143 2 Peri-Urban areas 14 3 Rural areas 10 Sysmiss 8 Which of the following best describes your current position? 165 10 1 8 1 Office of the President/Prime Minister/Minister 17 2 Employee of a Ministry 49 3 PMU/Consultant/on WBG project 29 4 Bilateral/Multilateral Agency 9 5 Private Sector/Financial Sector/Private Bank 12 6 CSO 18 7 Independent Government Institution 16 8 Other 15 Sysmiss 10