DDI_SRB_2020_WBCS_v01_M Development Economics Data Group 2021-06-28 NADA Version 01 (June 2021) World Bank Group Country Survey 2020 WBCS 2020 SRB_2020_WBCS_v01_M Public Opinion Research Group NADA World Bank Group Svetlana Markova Country Opinion Survey The World Bank Group Country Opinion Survey Program systematically measures and tracks the perceptions of the World Bank Group’s clients, partners, and other stakeholders across the globe in client countries. The Public Opinion Research Group surveyed 29 countries in FY2012 (July 2011-June 2012), 41 countries in FY2013 (July 2012-June 2013), 42 countries in FY2014 (July 2013-June 2014), 35 countries in FY2015 (July 2014-June 2015), 45 countries in FY2016 (July 2015-June 2016), 35 countries in FY2017 (July 2016-June 2017), 39 countries in FY2018 (July 2017-June 2018), and 42 countries in FY2019 (July 2018-June 2019). In FY2020, surveys were conducted in 24 countries. Nearly all of the World Bank Group’s client countries are surveyed in every three year cycle. Version 01: Edited, anonymous dataset for public distribution. The Country Opinion Survey in Serbia assists the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Serbia perceive the WBG. It provides the WBG with systematic feedback from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society in Serbia on 1) their views regarding the general environment in Serbia; 2) their overall attitudes toward the WBG in Serbia; 3) overall impressions of the WBG’s effectiveness and results, knowledge work and activities, and communication and information sharing in Serbia; and 4) their perceptions of the WBG’s future role in Serbia. Serbia National coverage Stakeholder Opinion leaders from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society. Sample survey data [ssd] The scope of the study includes: - Overall Context - Overall Attitudes toward the World Bank Group - World Bank Group’s Work and Engagement on the Ground - World Bank Group’s Support in Development Areas - World Bank Group’s Knowledge Work and Activities - The Future Role of the World Bank Group in Serbia - Communication and Information Sharing - Background Information (i.e., respondent demographics) Ipsos Strategic Marketing From April to July 2020, 1,564 stakeholders of the WBG in Serbia were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a Minister; office of a Parliamentarian; employees of ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; independent government institutions; the judicial system; state-owned enterprises; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community-based organizations; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; and the media. Internet [int] The questionnaire used to collect the survey data consisted of the following 8 sections: A. Overall Context B. Overall Attitudes toward the World Bank Group C. World Bank Group’s Work and Engagement on the Ground D. World Bank Group’s Support in Development Areas E. World Bank Group’s Knowledge Work and Activities F. The Future Role of the World Bank Group in Serbia G. Communication and Information Sharing H. Background Information The questionnaire was prepared in English and Serbian. Online Qualtrics platform. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’17 (N=278, response rate = 28%). The data were weighted to reach similar stakeholder compositions across both survey years, allowing for more statistically reliable comparisons. Note, stakeholders who identified themselves as “Other” in the stakeholder category options were not included in these comparisons. Due to this weighting, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’17 COS report and the non-weighted data presented in this report. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D of the final FY2020 report (see page 80). Response rate was 16%. Use of the dataset must be acknowledged using a citation which would include: - the Identification of the Primary Investigator - the title of the survey (including country, acronym and year of implementation) - the survey reference number - the source and date of download The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. serbia_cos_fy20_datafile_final_.sav Data collected using the 2020 Serbia World Bank Group Country Survey questionnaire (FY20). - Overall context - Overall Attitudes toward the World Bank Group - World Bank Group’s Work and Engagement on the Ground - World Bank Group’s Support in Development Areas - World Bank Group’s Knowledge Work and Activities - The Future Role of the World Bank Group in Serbia - Communication and Information Sharing - Background Information 258 299 Respondent ID Respondent ID Respondent ID Respondent ID Respondent ID 258 101 358 In general, would you say that Serbia is headed in ... ? In general, would you say that Serbia is headed in ... ? In general, would you say that Serbia is headed in ... ? In general, would you say that Serbia is headed in ... ? In general, would you say that Serbia is headed in ... ? SECTION A: OVERALL CONTEXT A1. In general, would you say that Serbia is headed in ... ? 258 1 3 1 The right direction 2 The wrong direction 3 Not sure Do you think that economic opportunity for citizens in Serbia is...? Do you think that economic opportunity for citizens in Serbia is...? Do you think that economic opportunity for citizens in Serbia is...? Do you think that economic opportunity for citizens in Serbia is...? Do you think that economic opportunity for citizens in Serbia is...? SECTION A: OVERALL CONTEXT A2. Do you think that economic opportunity for citizens in Serbia is … ? 258 1 3 1 Increasing 2 Decreasing 3 Staying about the same Trade and exports Trade and exports Trade and exports Trade and exports Trade and exports SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Trade and exports 258 1 No 1 Yes Energy Energy Energy Energy Energy SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Energy 258 1 No 1 Yes Gender equity (closing the gap between women and men, and boys and girls) Gender equity (closing the gap between women and men, and boys and girls) Gender equity (closing the gap between women and men, and boys and girls) Gender equity (closing the gap between women and men, and boys and girls) Gender equity (closing the gap between women and men, and boys and girls) SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Gender equity (closing the gap between women and men, and boys and girls) 258 1 No 1 Yes Global/regional integration Global/regional integration Global/regional integration Global/regional integration Global/regional integration SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Global/regional integration 258 1 No 1 Yes Education Education Education Education Education SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Education 258 1 No 1 Yes Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 258 1 No 1 Yes Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) 258 1 No 1 Yes Food safety Food safety Food safety Food safety Food safety SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Food safety 258 1 No 1 Yes Social protection (e.g., pensions, targeted social assistance) Social protection (e.g., pensions, targeted social assistance) Social protection (e.g., pensions, targeted social assistance) Social protection (e.g., pensions, targeted social assistance) Social protection (e.g., pensions, targeted social assistance) SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Social protection (e.g., pensions, targeted social assistance) 258 1 No 1 Yes Water and sanitation Water and sanitation Water and sanitation Water and sanitation Water and sanitation SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Water and sanitation 258 1 No 1 Yes Pollution Pollution Pollution Pollution Pollution SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Pollution 258 1 No 1 Yes Equality of opportunity (i.e., social inclusion) Equality of opportunity (i.e., social inclusion) Equality of opportunity (i.e., social inclusion) Equality of opportunity (i.e., social inclusion) Equality of opportunity (i.e., social inclusion) SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Equality of opportunity (i.e., social inclusion) 258 1 No 1 Yes National debt National debt National debt National debt National debt SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - National debt 258 1 No 1 Yes Financial markets Financial markets Financial markets Financial markets Financial markets SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Financial markets 258 1 No 1 Yes Urban development Urban development Urban development Urban development Urban development SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Urban development 258 1 No 1 Yes Information and communications technology Information and communications technology Information and communications technology Information and communications technology Information and communications technology SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Information and communications technology 258 1 No 1 Yes Judiciary reform Judiciary reform Judiciary reform Judiciary reform Judiciary reform SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Judiciary reform 258 1 No 1 Yes Agriculture and rural development Agriculture and rural development Agriculture and rural development Agriculture and rural development Agriculture and rural development SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Agriculture and rural development 258 1 No 1 Yes Climate change (e.g., mitigation, adaptation) Climate change (e.g., mitigation, adaptation) Climate change (e.g., mitigation, adaptation) Climate change (e.g., mitigation, adaptation) Climate change (e.g., mitigation, adaptation) SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Climate change (e.g., mitigation, adaptation) 258 1 No 1 Yes Crime and violence Crime and violence Crime and violence Crime and violence Crime and violence SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Crime and violence 258 1 No 1 Yes Natural resource management Natural resource management Natural resource management Natural resource management Natural resource management SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Natural resource management 258 1 No 1 Yes Health Health Health Health Health SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Health 258 1 No 1 Yes Poverty reduction Poverty reduction Poverty reduction Poverty reduction Poverty reduction SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Poverty reduction 258 1 No 1 Yes Transport (e.g., roads, bridges, transportation) Transport (e.g., roads, bridges, transportation) Transport (e.g., roads, bridges, transportation) Transport (e.g., roads, bridges, transportation) Transport (e.g., roads, bridges, transportation) SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Transport (e.g., roads, bridges, transportation) 258 1 No 1 Yes Economic growth Economic growth Economic growth Economic growth Economic growth SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Economic growth 258 1 No 1 Yes Disaster risk management Disaster risk management Disaster risk management Disaster risk management Disaster risk management SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Disaster risk management 258 1 No 1 Yes Job creation/employment Job creation/employment Job creation/employment Job creation/employment Job creation/employment SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Job creation/employment 258 1 No 1 Yes Anti-corruption Anti-corruption Anti-corruption Anti-corruption Anti-corruption SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Anti-corruption 258 1 No 1 Yes Private sector development Private sector development Private sector development Private sector development Private sector development SECTION A: OVERALL CONTEXT A3. Listed below are a number of development priorities in Serbia. Please identify which of the following you consider the most important development priorities in Serbia. - Private sector development 258 1 No 1 Yes Transport (e.g., roads, bridges, transportation) Transport (e.g., roads, bridges, transportation) Transport (e.g., roads, bridges, transportation) Transport (e.g., roads, bridges, transportation) Transport (e.g., roads, bridges, transportation) SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Transport (e.g., roads, bridges, transportation) 258 1 No 1 Yes Water and sanitation Water and sanitation Water and sanitation Water and sanitation Water and sanitation SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Water and sanitation 258 1 No 1 Yes Crime and violence Crime and violence Crime and violence Crime and violence Crime and violence SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Crime and violence 258 1 No 1 Yes Equality of opportunity (i.e., social inclusion) Equality of opportunity (i.e., social inclusion) Equality of opportunity (i.e., social inclusion) Equality of opportunity (i.e., social inclusion) Equality of opportunity (i.e., social inclusion) SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Equality of opportunity (i.e., social inclusion) 258 1 No 1 Yes Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) 258 1 No 1 Yes Information and communications technology Information and communications technology Information and communications technology Information and communications technology Information and communications technology SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Information and communications technology 258 1 No 1 Yes Trade and exports Trade and exports Trade and exports Trade and exports Trade and exports SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Trade and exports 258 1 No 1 Yes Agriculture and rural development Agriculture and rural development Agriculture and rural development Agriculture and rural development Agriculture and rural development SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Agriculture and rural development 258 1 No 1 Yes Judiciary reform Judiciary reform Judiciary reform Judiciary reform Judiciary reform SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Judiciary reform 258 1 No 1 Yes Social protection (e.g., pensions, targeted social assistance) Social protection (e.g., pensions, targeted social assistance) Social protection (e.g., pensions, targeted social assistance) Social protection (e.g., pensions, targeted social assistance) Social protection (e.g., pensions, targeted social assistance) SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Social protection (e.g., pensions, targeted social assistance) 258 1 No 1 Yes Climate change (e.g., mitigation, adaptation) Climate change (e.g., mitigation, adaptation) Climate change (e.g., mitigation, adaptation) Climate change (e.g., mitigation, adaptation) Climate change (e.g., mitigation, adaptation) SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Climate change (e.g., mitigation, adaptation) 258 1 No 1 Yes Disaster risk management Disaster risk management Disaster risk management Disaster risk management Disaster risk management SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Disaster risk management 258 1 No 1 Yes Anti-corruption Anti-corruption Anti-corruption Anti-corruption Anti-corruption SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Anti-corruption 258 1 No 1 Yes Energy Energy Energy Energy Energy SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Energy 258 1 No 1 Yes Food safety Food safety Food safety Food safety Food safety SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Food safety 258 1 No 1 Yes Economic growth Economic growth Economic growth Economic growth Economic growth SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Economic growth 258 1 No 1 Yes Education Education Education Education Education SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Education 258 1 No 1 Yes Job creation/employment Job creation/employment Job creation/employment Job creation/employment Job creation/employment SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Job creation/employment 258 1 No 1 Yes Health Health Health Health Health SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Health 258 1 No 1 Yes Financial markets Financial markets Financial markets Financial markets Financial markets SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Financial markets 258 1 No 1 Yes Private sector development Private sector development Private sector development Private sector development Private sector development SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Private sector development 258 1 No 1 Yes Gender equity (closing the gap between women and men, and boys and girls) Gender equity (closing the gap between women and men, and boys and girls) Gender equity (closing the gap between women and men, and boys and girls) Gender equity (closing the gap between women and men, and boys and girls) Gender equity (closing the gap between women and men, and boys and girls) SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Gender equity (closing the gap between women and men, and boys and girls) 258 1 No 1 Yes Natural resource management Natural resource management Natural resource management Natural resource management Natural resource management SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Natural resource management 258 1 No 1 Yes Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 258 1 No 1 Yes Global/regional integration Global/regional integration Global/regional integration Global/regional integration Global/regional integration SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Global/regional integration 258 1 No 1 Yes Pollution Pollution Pollution Pollution Pollution SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Pollution 258 1 No 1 Yes National debt National debt National debt National debt National debt SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - National debt 258 1 No 1 Yes Urban development Urban development Urban development Urban development Urban development SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? - Urban development 258 1 No 1 Yes Human development (e.g., health, education, and social protection) Human development (e.g., health, education, and social protection) Human development (e.g., health, education, and social protection) Human development (e.g., health, education, and social protection) Human development (e.g., health, education, and social protection) SECTION A: OVERALL CONTEXT A5. Please describe the direction Serbia is moving in, when considering … ? - Human development (e.g., health, education, and social protection) 258 1 5 1 Getting much worse 2 Getting somewhat worse 3 Staying the same 4 Getting somewhat better 5 Getting much better Equal opportunity for girls and boys, men and women Equal opportunity for girls and boys, men and women Equal opportunity for girls and boys, men and women Equal opportunity for girls and boys, men and women Equal opportunity for girls and boys, men and women SECTION A: OVERALL CONTEXT A5. Please describe the direction Serbia is moving in, when considering … ? - Equal opportunity for girls and boys, men and women 258 1 5 1 Getting much worse 2 Getting somewhat worse 3 Staying the same 4 Getting somewhat better 5 Getting much better Growing Serbia's economy in a way that leads to jobs and employment Growing Serbia's economy in a way that leads to jobs and employment Growing Serbia's economy in a way that leads to jobs and employment Growing Serbia's economy in a way that leads to jobs and employment Growing Serbia's economy in a way that leads to jobs and employment SECTION A: OVERALL CONTEXT A5. Please describe the direction Serbia is moving in, when considering … ? - Growing Serbia’s economy in a way that leads to jobs and employment 258 1 5 1 Getting much worse 2 Getting somewhat worse 3 Staying the same 4 Getting somewhat better 5 Getting much better The gap between the rich and the poor The gap between the rich and the poor The gap between the rich and the poor The gap between the rich and the poor The gap between the rich and the poor SECTION A: OVERALL CONTEXT A5. Please describe the direction Serbia is moving in, when considering … ? - The gap between the rich and the poor 258 1 5 1 Getting much worse 2 Getting somewhat worse 3 Staying the same 4 Getting somewhat better 5 Getting much better Making government more effective Making government more effective Making government more effective Making government more effective Making government more effective SECTION A: OVERALL CONTEXT A5. Please describe the direction Serbia is moving in, when considering … ? - Making government more effective 258 1 5 1 Getting much worse 2 Getting somewhat worse 3 Staying the same 4 Getting somewhat better 5 Getting much better Anti-corruption Anti-corruption Anti-corruption Anti-corruption Anti-corruption SECTION A: OVERALL CONTEXT A5. Please describe the direction Serbia is moving in, when considering … ? - Anti-corruption 258 1 5 1 Getting much worse 2 Getting somewhat worse 3 Staying the same 4 Getting somewhat better 5 Getting much better Attracting new sources of foreign investment Attracting new sources of foreign investment Attracting new sources of foreign investment Attracting new sources of foreign investment Attracting new sources of foreign investment SECTION A: OVERALL CONTEXT A5. Please describe the direction Serbia is moving in, when considering … ? - Attracting new sources of foreign investment 258 1 5 1 Getting much worse 2 Getting somewhat worse 3 Staying the same 4 Getting somewhat better 5 Getting much better Trade constraints Trade constraints Trade constraints Trade constraints Trade constraints SECTION A: OVERALL CONTEXT A6. Listed below are global challenges. Which do you think have the most serious impact on Serbia? - Trade constraints 258 1 No 1 Yes Terrorism Terrorism Terrorism Terrorism Terrorism SECTION A: OVERALL CONTEXT A6. Listed below are global challenges. Which do you think have the most serious impact on Serbia? - Terrorism 258 1 No 1 Yes Geo political uncertainty Geo political uncertainty Geo political uncertainty Geo political uncertainty Geo political uncertainty SECTION A: OVERALL CONTEXT A6. Listed below are global challenges. Which do you think have the most serious impact on Serbia? - Geo political uncertainty 258 1 No 1 Yes Migrants and refugees Migrants and refugees Migrants and refugees Migrants and refugees Migrants and refugees SECTION A: OVERALL CONTEXT A6. Listed below are global challenges. Which do you think have the most serious impact on Serbia? - Migrants and refugees 258 1 No 1 Yes National debt National debt National debt National debt National debt SECTION A: OVERALL CONTEXT A6. Listed below are global challenges. Which do you think have the most serious impact on Serbia? - National debt 258 1 No 1 Yes Technology based disruption Technology based disruption Technology based disruption Technology based disruption Technology based disruption SECTION A: OVERALL CONTEXT A6. Listed below are global challenges. Which do you think have the most serious impact on Serbia? - Technology based disruption 258 1 No 1 Yes Jobs/employment Jobs/employment Jobs/employment Jobs/employment Jobs/employment SECTION A: OVERALL CONTEXT A6. Listed below are global challenges. Which do you think have the most serious impact on Serbia? - Jobs/employment 258 1 No 1 Yes Environmental degradation Environmental degradation Environmental degradation Environmental degradation Environmental degradation SECTION A: OVERALL CONTEXT A6. Listed below are global challenges. Which do you think have the most serious impact on Serbia? - Environmental degradation 258 1 No 1 Yes Climate change Climate change Climate change Climate change Climate change SECTION A: OVERALL CONTEXT A6. Listed below are global challenges. Which do you think have the most serious impact on Serbia? - Climate change 258 1 No 1 Yes Fragility in Serbia or neighboring countries Fragility in Serbia or neighboring countries Fragility in Serbia or neighboring countries Fragility in Serbia or neighboring countries Fragility in Serbia or neighboring countries SECTION A: OVERALL CONTEXT A6. Listed below are global challenges. Which do you think have the most serious impact on Serbia? - Fragility in Serbia or neighboring countries 258 1 No 1 Yes The gap between the rich and the poor The gap between the rich and the poor The gap between the rich and the poor The gap between the rich and the poor The gap between the rich and the poor SECTION A: OVERALL CONTEXT A6. Listed below are global challenges. Which do you think have the most serious impact on Serbia? - The gap between the rich and the poor 258 1 No 1 Yes Political pressures and obstacles Political pressures and obstacles Political pressures and obstacles Political pressures and obstacles Political pressures and obstacles SECTION A: OVERALL CONTEXT A7. When economic and/or social reform efforts fail or are slow to take place in Serbia, which of the following would you attribute this to? - Political pressures and obstacles 258 1 No 1 Yes Corruption Corruption Corruption Corruption Corruption SECTION A: OVERALL CONTEXT A7. When economic and/or social reform efforts fail or are slow to take place in Serbia, which of the following would you attribute this to? - Corruption 258 1 No 1 Yes Inadequate level of private sector participation Inadequate level of private sector participation Inadequate level of private sector participation Inadequate level of private sector participation Inadequate level of private sector participation SECTION A: OVERALL CONTEXT A7. When economic and/or social reform efforts fail or are slow to take place in Serbia, which of the following would you attribute this to? - Inadequate level of private sector participation 258 1 No 1 Yes Inadequate level of citizen/civil society participation Inadequate level of citizen/civil society participation Inadequate level of citizen/civil society participation Inadequate level of citizen/civil society participation Inadequate level of citizen/civil society participation SECTION A: OVERALL CONTEXT A7. When economic and/or social reform efforts fail or are slow to take place in Serbia, which of the following would you attribute this to? - Inadequate level of citizen/civil society participation 258 1 No 1 Yes Inadequate level of government accountability Inadequate level of government accountability Inadequate level of government accountability Inadequate level of government accountability Inadequate level of government accountability SECTION A: OVERALL CONTEXT A7. When economic and/or social reform efforts fail or are slow to take place in Serbia, which of the following would you attribute this to? - Inadequate level of government accountability 258 1 No 1 Yes Reforms are not well thought out in light of country challenges Reforms are not well thought out in light of country challenges Reforms are not well thought out in light of country challenges Reforms are not well thought out in light of country challenges Reforms are not well thought out in light of country challenges SECTION A: OVERALL CONTEXT A7. When economic and/or social reform efforts fail or are slow to take place in Serbia, which of the following would you attribute this to? - Reforms are not well thought out in light of country challenges 258 1 No 1 Yes Poor coordination within the government Poor coordination within the government Poor coordination within the government Poor coordination within the government Poor coordination within the government SECTION A: OVERALL CONTEXT A7. When economic and/or social reform efforts fail or are slow to take place in Serbia, which of the following would you attribute this to? - Poor coordination within the government 258 1 No 1 Yes Private sector involvement and/or influence Private sector involvement and/or influence Private sector involvement and/or influence Private sector involvement and/or influence Private sector involvement and/or influence SECTION A: OVERALL CONTEXT A7. When economic and/or social reform efforts fail or are slow to take place in Serbia, which of the following would you attribute this to? - Private sector involvement and/or influence 258 1 No 1 Yes Inadequate level of capacity in the government Inadequate level of capacity in the government Inadequate level of capacity in the government Inadequate level of capacity in the government Inadequate level of capacity in the government SECTION A: OVERALL CONTEXT A7. When economic and/or social reform efforts fail or are slow to take place in Serbia, which of the following would you attribute this to? - Inadequate level of capacity in the government 258 1 No 1 Yes Inadequate level of donor coordination Inadequate level of donor coordination Inadequate level of donor coordination Inadequate level of donor coordination Inadequate level of donor coordination SECTION A: OVERALL CONTEXT A7. When economic and/or social reform efforts fail or are slow to take place in Serbia, which of the following would you attribute this to? - Inadequate level of donor coordination 258 1 No 1 Yes The national/federal government The national/federal government The national/federal government The national/federal government The national/federal government SECTION A: OVERALL CONTEXT A8. To what extent do you trust each of the following groups to do what is right? - The national/federal government 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) SECTION A: OVERALL CONTEXT A8. To what extent do you trust each of the following groups to do what is right? - Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know The World Bank Group The World Bank Group The World Bank Group The World Bank Group The World Bank Group SECTION A: OVERALL CONTEXT A8. To what extent do you trust each of the following groups to do what is right? - The World Bank Group 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know The International Monetary Fund The International Monetary Fund The International Monetary Fund The International Monetary Fund The International Monetary Fund SECTION A: OVERALL CONTEXT A8. To what extent do you trust each of the following groups to do what is right? - The International Monetary Fund 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know The United Nations (UN) The United Nations (UN) The United Nations (UN) The United Nations (UN) The United Nations (UN) SECTION A: OVERALL CONTEXT A8. To what extent do you trust each of the following groups to do what is right? - The United Nations (UN) 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Regional development banks Regional development banks Regional development banks Regional development banks Regional development banks SECTION A: OVERALL CONTEXT A8. To what extent do you trust each of the following groups to do what is right? - Regional development banks 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Serbia's Central Bank Serbia's Central Bank Serbia's Central Bank Serbia's Central Bank Serbia's Central Bank SECTION A: OVERALL CONTEXT A8. To what extent do you trust each of the following groups to do what is right? - Serbia’s Central Bank 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know International private sector International private sector International private sector International private sector International private sector SECTION A: OVERALL CONTEXT A8. To what extent do you trust each of the following groups to do what is right? - International private sector 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Domestic private sector Domestic private sector Domestic private sector Domestic private sector Domestic private sector SECTION A: OVERALL CONTEXT A8. To what extent do you trust each of the following groups to do what is right? - Domestic private sector 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know International civil society (e.g., NGOs, CBOs) International civil society (e.g., NGOs, CBOs) International civil society (e.g., NGOs, CBOs) International civil society (e.g., NGOs, CBOs) International civil society (e.g., NGOs, CBOs) SECTION A: OVERALL CONTEXT A8. To what extent do you trust each of the following groups to do what is right? - International civil society (e.g., NGOs, CBOs) 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Domestic civil society (e.g., NGOs, CBOs) Domestic civil society (e.g., NGOs, CBOs) Domestic civil society (e.g., NGOs, CBOs) Domestic civil society (e.g., NGOs, CBOs) Domestic civil society (e.g., NGOs, CBOs) SECTION A: OVERALL CONTEXT A8. To what extent do you trust each of the following groups to do what is right? - Domestic civil society (e.g., NGOs, CBOs) 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Faith-based institutions Faith-based institutions Faith-based institutions Faith-based institutions Faith-based institutions SECTION A: OVERALL CONTEXT A8. To what extent do you trust each of the following groups to do what is right? - Faith-based institutions 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Domestic traditional media and their web presence (e.g., newspapers, TV stations, radio) Domestic traditional media and their web presence (e.g., newspapers, TV stations, radio) Domestic traditional media and their web presence (e.g., newspapers, TV stations, radio) Domestic traditional media and their web presence (e.g., newspapers, TV stations, radio) Domestic traditional media and their web presence (e.g., newspapers, TV stations, radio) SECTION A: OVERALL CONTEXT A8. To what extent do you trust each of the following groups to do what is right? - Domestic traditional media and their web presence (e.g., newspapers, TV stations, radio) 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know International media and their web presence International media and their web presence International media and their web presence International media and their web presence International media and their web presence SECTION A: OVERALL CONTEXT A8. To what extent do you trust each of the following groups to do what is right? - International media and their web presence 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Web based media (i.e., blogs, social media, other web-based news and information sources) Web based media (i.e., blogs, social media, other web-based news and information sources) Web based media (i.e., blogs, social media, other web-based news and information sources) Web based media (i.e., blogs, social media, other web-based news and information sources) Web based media (i.e., blogs, social media, other web-based news and information sources) SECTION A: OVERALL CONTEXT A8. To what extent do you trust each of the following groups to do what is right? - Web based media (i.e., blogs, social media, other web-based news and information sources) 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know To what extent do you trust private sector to engage in public service delivery in Serbia? To what extent do you trust private sector to engage in public service delivery in Serbia? To what extent do you trust private sector to engage in public service delivery in Serbia? To what extent do you trust private sector to engage in public service delivery in Serbia? To what extent do you trust private sector to engage in public service delivery in Serbia? SECTION A: OVERALL CONTEXT A9. To what extent do you trust private sector to engage in public service delivery in Serbia? 258 1 5 1 To a very low degree 2 To a somewhat low degree 3 To a somewhat high degree 4 To a very high degree 5 Don't know How familiar are you with the work of the World Bank Group in Serbia? How familiar are you with the work of the World Bank Group in Serbia? How familiar are you with the work of the World Bank Group in Serbia? How familiar are you with the work of the World Bank Group in Serbia? How familiar are you with the work of the World Bank Group in Serbia? SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Serbia? 258 1 10 1 1 - Not familiar at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Extremely familiar Overall the World Bank Group currently plays a relevant role in development in Serbia Overall the World Bank Group currently plays a relevant role in development in Serbia Overall the World Bank Group currently plays a relevant role in development in Serbia Overall the World Bank Group currently plays a relevant role in development in Serbia Overall the World Bank Group currently plays a relevant role in development in Serbia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Serbia? B2. Overall the World Bank Group currently plays a relevant role in development in Serbia 258 1 11 1 1 - Strongly disagree 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Strongly agree 11 Don't know The World Bank Group's work is aligned with what I consider the development priorities for Serbia The World Bank Group's work is aligned with what I consider the development priorities for Serbia The World Bank Group's work is aligned with what I consider the development priorities for Serbia The World Bank Group's work is aligned with what I consider the development priorities for Serbia The World Bank Group's work is aligned with what I consider the development priorities for Serbia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Serbia? B3. The World Bank Group’s work is aligned with what I consider the development priorities for Serbia 258 1 11 1 1 - Strongly disagree 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Strongly agree 11 Don't know Overall, please rate your impression of the World Bank Group's effectiveness in Serbia. Overall, please rate your impression of the World Bank Group's effectiveness in Serbia. Overall, please rate your impression of the World Bank Group's effectiveness in Serbia. Overall, please rate your impression of the World Bank Group's effectiveness in Serbia. Overall, please rate your impression of the World Bank Group's effectiveness in Serbia. SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B4. Overall, please rate your impression of the World Bank Group’s effectiveness in Serbia. 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know To what extent does the World Bank Group's work help to achieve development results in Serbia? To what extent does the World Bank Group's work help to achieve development results in Serbia? To what extent does the World Bank Group's work help to achieve development results in Serbia? To what extent does the World Bank Group's work help to achieve development results in Serbia? To what extent does the World Bank Group's work help to achieve development results in Serbia? SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. To what extent does the World Bank Group’s work help to achieve development results in Serbia? 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know To what extent does the World Bank Group influence the development agenda in Serbia? To what extent does the World Bank Group influence the development agenda in Serbia? To what extent does the World Bank Group influence the development agenda in Serbia? To what extent does the World Bank Group influence the development agenda in Serbia? To what extent does the World Bank Group influence the development agenda in Serbia? SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B6. To what extent does the World Bank Group influence the development agenda in Serbia? 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know To what extent do you believe that the World Bank Group's work and support help the poorest in Serbia? To what extent do you believe that the World Bank Group's work and support help the poorest in Serbia? To what extent do you believe that the World Bank Group's work and support help the poorest in Serbia? To what extent do you believe that the World Bank Group's work and support help the poorest in Serbia? To what extent do you believe that the World Bank Group's work and support help the poorest in Serbia? SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Serbia? 258 1 5 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don't know Data and statistics Data and statistics Data and statistics Data and statistics Data and statistics SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. When thinking about the World Bank Group’s role in Serbia, which activity do you VALUE the most? - Data and statistics 258 1 No 1 Yes Implementation support Implementation support Implementation support Implementation support Implementation support SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. When thinking about the World Bank Group’s role in Serbia, which activity do you VALUE the most? - Implementation support 258 1 No 1 Yes Capacity development related to World Bank Group supported projects Capacity development related to World Bank Group supported projects Capacity development related to World Bank Group supported projects Capacity development related to World Bank Group supported projects Capacity development related to World Bank Group supported projects SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. When thinking about the World Bank Group’s role in Serbia, which activity do you VALUE the most? - Capacity development related to World Bank Group supported projects 258 1 No 1 Yes Policy advice, studies, analyses Policy advice, studies, analyses Policy advice, studies, analyses Policy advice, studies, analyses Policy advice, studies, analyses SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. When thinking about the World Bank Group’s role in Serbia, which activity do you VALUE the most? - Policy advice, studies, analyses 258 1 No 1 Yes Financial resources Financial resources Financial resources Financial resources Financial resources SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. When thinking about the World Bank Group’s role in Serbia, which activity do you VALUE the most? - Financial resources 258 1 No 1 Yes Donor coordination Donor coordination Donor coordination Donor coordination Donor coordination SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. When thinking about the World Bank Group’s role in Serbia, which activity do you VALUE the most? - Donor coordination 258 1 No 1 Yes Promoting knowledge sharing Promoting knowledge sharing Promoting knowledge sharing Promoting knowledge sharing Promoting knowledge sharing SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. When thinking about the World Bank Group’s role in Serbia, which activity do you VALUE the most? - Promoting knowledge sharing 258 1 No 1 Yes Bringing together different groups of stakeholders Bringing together different groups of stakeholders Bringing together different groups of stakeholders Bringing together different groups of stakeholders Bringing together different groups of stakeholders SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. When thinking about the World Bank Group’s role in Serbia, which activity do you VALUE the most? - Bringing together different groups of stakeholders 258 1 No 1 Yes Mobilizing third party financial resources Mobilizing third party financial resources Mobilizing third party financial resources Mobilizing third party financial resources Mobilizing third party financial resources SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. When thinking about the World Bank Group’s role in Serbia, which activity do you VALUE the most? - Mobilizing third party financial resources 258 1 No 1 Yes Technical assistance Technical assistance Technical assistance Technical assistance Technical assistance SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. When thinking about the World Bank Group’s role in Serbia, which activity do you VALUE the most? - Technical assistance 258 1 No 1 Yes Not enough public disclosure of its work Not enough public disclosure of its work Not enough public disclosure of its work Not enough public disclosure of its work Not enough public disclosure of its work SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Serbia? - Not enough public disclosure of its work 258 1 No 1 Yes Not adequately flexible Not adequately flexible Not adequately flexible Not adequately flexible Not adequately flexible SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Serbia? - Not adequately flexible 258 1 No 1 Yes Not collaborating enough with private sector Not collaborating enough with private sector Not collaborating enough with private sector Not collaborating enough with private sector Not collaborating enough with private sector SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Serbia? - Not collaborating enough with private sector 258 1 No 1 Yes Too influenced by developed countries Too influenced by developed countries Too influenced by developed countries Too influenced by developed countries Too influenced by developed countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Serbia? - Too influenced by developed countries 258 1 No 1 Yes Not aligned with country priorities Not aligned with country priorities Not aligned with country priorities Not aligned with country priorities Not aligned with country priorities SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Serbia? - Not aligned with country priorities 258 1 No 1 Yes Not adequately sensitive to political/social realities in Serbia Not adequately sensitive to political/social realities in Serbia Not adequately sensitive to political/social realities in Serbia Not adequately sensitive to political/social realities in Serbia Not adequately sensitive to political/social realities in Serbia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Serbia? - Not adequately sensitive to political/social realities in Serbia 258 1 No 1 Yes Not willing to honestly criticize policies and reform efforts in the country Not willing to honestly criticize policies and reform efforts in the country Not willing to honestly criticize policies and reform efforts in the country Not willing to honestly criticize policies and reform efforts in the country Not willing to honestly criticize policies and reform efforts in the country SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Serbia? - Not willing to honestly criticize policies and reform efforts in the country 258 1 No 1 Yes World Bank Group's processes too slow and complex World Bank Group's processes too slow and complex World Bank Group's processes too slow and complex World Bank Group's processes too slow and complex World Bank Group's processes too slow and complex SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Serbia? - World Bank Group’s processes too slow and complex 258 1 No 1 Yes Not sufficiently focused on sustainable results Not sufficiently focused on sustainable results Not sufficiently focused on sustainable results Not sufficiently focused on sustainable results Not sufficiently focused on sustainable results SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Serbia? - Not sufficiently focused on sustainable results 258 1 No 1 Yes Not collaborating enough with civil society (e.g., NGOs, CBOs) Not collaborating enough with civil society (e.g., NGOs, CBOs) Not collaborating enough with civil society (e.g., NGOs, CBOs) Not collaborating enough with civil society (e.g., NGOs, CBOs) Not collaborating enough with civil society (e.g., NGOs, CBOs) SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Serbia? - Not collaborating enough with civil society (e.g., NGOs, CBOs) 258 1 No 1 Yes Inadequate World Bank Group's staffing in Serbia Inadequate World Bank Group's staffing in Serbia Inadequate World Bank Group's staffing in Serbia Inadequate World Bank Group's staffing in Serbia Inadequate World Bank Group's staffing in Serbia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Serbia? - Inadequate World Bank Group’s staffing in Serbia 258 1 No 1 Yes Arrogant in its approach Arrogant in its approach Arrogant in its approach Arrogant in its approach Arrogant in its approach SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Serbia? - Arrogant in its approach 258 1 No 1 Yes Staff too inaccessible Staff too inaccessible Staff too inaccessible Staff too inaccessible Staff too inaccessible SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Serbia? - Staff too inaccessible 258 1 No 1 Yes National debt National debt National debt National debt National debt SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - National debt 258 No 1 Yes Energy Energy Energy Energy Energy SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Energy 258 1 No 1 Yes Agriculture and rural development Agriculture and rural development Agriculture and rural development Agriculture and rural development Agriculture and rural development SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Agriculture and rural development 258 1 No 1 Yes Pollution Pollution Pollution Pollution Pollution SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Pollution 258 1 No 1 Yes Job creation/employment Job creation/employment Job creation/employment Job creation/employment Job creation/employment SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Job creation/employment 258 1 No 1 Yes Economic growth Economic growth Economic growth Economic growth Economic growth SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Economic growth 258 1 No 1 Yes Financial markets Financial markets Financial markets Financial markets Financial markets SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Financial markets 258 1 No 1 Yes Social protection (e.g., pensions, targeted social assistance) Social protection (e.g., pensions, targeted social assistance) Social protection (e.g., pensions, targeted social assistance) Social protection (e.g., pensions, targeted social assistance) Social protection (e.g., pensions, targeted social assistance) SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Social protection (e.g., pensions, targeted social assistance) 258 1 No 1 Yes Private sector development Private sector development Private sector development Private sector development Private sector development SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Private sector development 258 1 No 1 Yes Education Education Education Education Education SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Education 258 1 No 1 Yes Global/regional integration Global/regional integration Global/regional integration Global/regional integration Global/regional integration SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Global/regional integration 258 1 No 1 Yes Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 258 1 No 1 Yes Food safety Food safety Food safety Food safety Food safety SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Food safety 258 1 No 1 Yes Urban development Urban development Urban development Urban development Urban development SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Urban development 258 1 No 1 Yes Gender equity (closing the gap between women and men, and boys and girls) Gender equity (closing the gap between women and men, and boys and girls) Gender equity (closing the gap between women and men, and boys and girls) Gender equity (closing the gap between women and men, and boys and girls) Gender equity (closing the gap between women and men, and boys and girls) SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Gender equity (closing the gap between women and men, and boys and girls) 258 1 No 1 Yes Anti-corruption Anti-corruption Anti-corruption Anti-corruption Anti-corruption SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Anti-corruption 258 1 No 1 Yes Judiciary reform Judiciary reform Judiciary reform Judiciary reform Judiciary reform SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Judiciary reform 258 1 No 1 Yes Health Health Health Health Health SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Health 258 1 No 1 Yes Disaster risk management Disaster risk management Disaster risk management Disaster risk management Disaster risk management SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Disaster risk management 258 1 No 1 Yes Equality of opportunity (i.e., social inclusion) Equality of opportunity (i.e., social inclusion) Equality of opportunity (i.e., social inclusion) Equality of opportunity (i.e., social inclusion) Equality of opportunity (i.e., social inclusion) SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Equality of opportunity (i.e., social inclusion) 258 1 No 1 Yes Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) 258 1 No 1 Yes Information and communications technology Information and communications technology Information and communications technology Information and communications technology Information and communications technology SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Information and communications technology 258 1 No 1 Yes Transport (e.g., roads, bridges, transportation) Transport (e.g., roads, bridges, transportation) Transport (e.g., roads, bridges, transportation) Transport (e.g., roads, bridges, transportation) Transport (e.g., roads, bridges, transportation) SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Transport (e.g., roads, bridges, transportation) 258 1 No 1 Yes Trade and exports Trade and exports Trade and exports Trade and exports Trade and exports SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Trade and exports 258 1 No 1 Yes Crime and violence Crime and violence Crime and violence Crime and violence Crime and violence SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Crime and violence 258 1 No 1 Yes Climate change (e.g., mitigation, adaptation) Climate change (e.g., mitigation, adaptation) Climate change (e.g., mitigation, adaptation) Climate change (e.g., mitigation, adaptation) Climate change (e.g., mitigation, adaptation) SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Climate change (e.g., mitigation, adaptation) 258 1 No 1 Yes Natural resource management Natural resource management Natural resource management Natural resource management Natural resource management SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Natural resource management 258 1 No 1 Yes Poverty reduction Poverty reduction Poverty reduction Poverty reduction Poverty reduction SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Poverty reduction 258 1 No 1 Yes Water and sanitation Water and sanitation Water and sanitation Water and sanitation Water and sanitation SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Serbia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Serbia? - Water and sanitation 258 1 No 1 Yes To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills mix and knowledge) to help Serbia solve its most complicated development challenges? To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills mix and knowledge) to help Serbia solve its most complicated development challenges? To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills mix and knowledge) to help Serbia solve its most complicated development challenges? To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills mix and knowledge) to help Serbia solve its most complicated development challenges? To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills mix and knowledge) to help Serbia solve its most complicated development challenges? SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND C1. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help Serbia solve its most complicated development challenges? 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Responsiveness to needs Responsiveness to needs Responsiveness to needs Responsiveness to needs Responsiveness to needs SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent is the World Bank Group an effective development partner in Serbia, in terms of each of the following? C2. Responsiveness to needs 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Flexibility (in terms of the institution's products and services) Flexibility (in terms of the institution's products and services) Flexibility (in terms of the institution's products and services) Flexibility (in terms of the institution's products and services) Flexibility (in terms of the institution's products and services) SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent is the World Bank Group an effective development partner in Serbia, in terms of each of the following? C3. Flexibility (in terms of the institution’s products and services) 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Flexibility (in terms of changing country circumstances) Flexibility (in terms of changing country circumstances) Flexibility (in terms of changing country circumstances) Flexibility (in terms of changing country circumstances) Flexibility (in terms of changing country circumstances) SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent is the World Bank Group an effective development partner in Serbia, in terms of each of the following? C4. Flexibility (in terms of changing country circumstances) 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Being inclusive Being inclusive Being inclusive Being inclusive Being inclusive SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent is the World Bank Group an effective development partner in Serbia, in terms of each of the following? C5. Being inclusive 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Openness (sharing data and other information) Openness (sharing data and other information) Openness (sharing data and other information) Openness (sharing data and other information) Openness (sharing data and other information) SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent is the World Bank Group an effective development partner in Serbia, in terms of each of the following? C6. Openness (sharing data and other information) 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Collaboration with the Government Collaboration with the Government Collaboration with the Government Collaboration with the Government Collaboration with the Government SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent is the World Bank Group an effective development partner in Serbia, in terms of each of the following? C7. Collaboration with the Government 258 2 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know The speed in which it gets things accomplished on the ground The speed in which it gets things accomplished on the ground The speed in which it gets things accomplished on the ground The speed in which it gets things accomplished on the ground The speed in which it gets things accomplished on the ground SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent is the World Bank Group an effective development partner in Serbia, in terms of each of the following? C8. The speed in which it gets things accomplished on the ground 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Helping to bring discipline/effective supervision to implementation of investment projects Helping to bring discipline/effective supervision to implementation of investment projects Helping to bring discipline/effective supervision to implementation of investment projects Helping to bring discipline/effective supervision to implementation of investment projects Helping to bring discipline/effective supervision to implementation of investment projects SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent is the World Bank Group an effective development partner in Serbia, in terms of each of the following? C9. Helping to bring discipline/effective supervision to implementation of investment projects 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Collaboration with civil society Collaboration with civil society Collaboration with civil society Collaboration with civil society Collaboration with civil society SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent is the World Bank Group an effective development partner in Serbia, in terms of each of the following? C10. Collaboration with civil society 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Staff accessibility Staff accessibility Staff accessibility Staff accessibility Staff accessibility SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent is the World Bank Group an effective development partner in Serbia, in terms of each of the following? C11. Staff accessibility 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Collaboration with other donors and development partners Collaboration with other donors and development partners Collaboration with other donors and development partners Collaboration with other donors and development partners Collaboration with other donors and development partners SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent is the World Bank Group an effective development partner in Serbia, in terms of each of the following? C12. Collaboration with other donors and development partners 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Collaboration with the private sector Collaboration with the private sector Collaboration with the private sector Collaboration with the private sector Collaboration with the private sector SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent is the World Bank Group an effective development partner in Serbia, in terms of each of the following? C13. Collaboration with the private sector 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Straightforwardness and honesty Straightforwardness and honesty Straightforwardness and honesty Straightforwardness and honesty Straightforwardness and honesty SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent is the World Bank Group an effective development partner in Serbia, in terms of each of the following? C14. Straightforwardness and honesty 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Treating clients and stakeholders in Serbia with respect Treating clients and stakeholders in Serbia with respect Treating clients and stakeholders in Serbia with respect Treating clients and stakeholders in Serbia with respect Treating clients and stakeholders in Serbia with respect SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent is the World Bank Group an effective development partner in Serbia, in terms of each of the following? C15. Treating clients and stakeholders in Serbia with respect 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Being a long-term partner Being a long-term partner Being a long-term partner Being a long-term partner Being a long-term partner SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent is the World Bank Group an effective development partner in Serbia, in terms of each of the following? C16. Being a long-term partner 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know The World Bank Group disburses funds promptly The World Bank Group disburses funds promptly The World Bank Group disburses funds promptly The World Bank Group disburses funds promptly The World Bank Group disburses funds promptly SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent do you agree/disagree with the following statements? C17. The World Bank Group disburses funds promptly 258 1 11 1 1 - Strongly disagree 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Strongly agree 11 Don't know The World Bank Group effectively monitors and evaluates the projects and programs it supports The World Bank Group effectively monitors and evaluates the projects and programs it supports The World Bank Group effectively monitors and evaluates the projects and programs it supports The World Bank Group effectively monitors and evaluates the projects and programs it supports The World Bank Group effectively monitors and evaluates the projects and programs it supports SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent do you agree/disagree with the following statements? C18. The World Bank Group effectively monitors and evaluates the projects and programs it supports 258 1 11 1 1 - Strongly disagree 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Strongly agree 11 Don't know The World Bank Group's approvals and reviews are done in a timely fashion The World Bank Group's approvals and reviews are done in a timely fashion The World Bank Group's approvals and reviews are done in a timely fashion The World Bank Group's approvals and reviews are done in a timely fashion The World Bank Group's approvals and reviews are done in a timely fashion SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent do you agree/disagree with the following statements? C19. The World Bank Group’s approvals and reviews are done in a timely fashion 258 1 11 1 1 - Strongly disagree 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Strongly agree 11 Don't know The World Bank Group's Environmental and Social Framework requirements are reasonable The World Bank Group's Environmental and Social Framework requirements are reasonable The World Bank Group's Environmental and Social Framework requirements are reasonable The World Bank Group's Environmental and Social Framework requirements are reasonable The World Bank Group's Environmental and Social Framework requirements are reasonable SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent do you agree/disagree with the following statements? C20. The World Bank Group’s Environmental and Social Framework requirements are reasonable 258 1 11 1 1 - Strongly disagree 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Strongly agree 11 Don't know The World Bank Group's conditions on its lending are reasonable The World Bank Group's conditions on its lending are reasonable The World Bank Group's conditions on its lending are reasonable The World Bank Group's conditions on its lending are reasonable The World Bank Group's conditions on its lending are reasonable SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent do you agree/disagree with the following statements? C21. The World Bank Group’s conditions on its lending are reasonable 258 1 11 1 1 - Strongly disagree 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Strongly agree 11 Don't know The World Bank Group takes decisions quickly in Serbia The World Bank Group takes decisions quickly in Serbia The World Bank Group takes decisions quickly in Serbia The World Bank Group takes decisions quickly in Serbia The World Bank Group takes decisions quickly in Serbia SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent do you agree/disagree with the following statements? C22. The World Bank Group takes decisions quickly in Serbia 258 1 11 1 1 - Strongly disagree 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Strongly agree 11 Don't know Working with the World Bank Group increases Serbia's institutional capacity Working with the World Bank Group increases Serbia's institutional capacity Working with the World Bank Group increases Serbia's institutional capacity Working with the World Bank Group increases Serbia's institutional capacity Working with the World Bank Group increases Serbia's institutional capacity SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent do you agree/disagree with the following statements? C23. Working with the World Bank Group increases Serbia’s institutional capacity 258 1 11 1 1 - Strongly disagree 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Strongly agree 11 Don't know Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes appropriate use of them Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes appropriate use of them Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes appropriate use of them Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes appropriate use of them Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes appropriate use of them SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent do you agree/disagree with the following statements? C24. Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes appropriate use of them 258 1 11 1 1 - Strongly disagree 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Strongly agree 11 Don't know The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Serbia The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Serbia The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Serbia The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Serbia The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Serbia SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent do you agree/disagree with the following statements about the World Bank Group in Serbia? C25. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Serbia 258 1 11 1 1 - Strongly disagree 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Strongly agree 11 Don't know The World Bank Group meets Serbia's needs for knowledge services (e.g., research, analysis, data, technical assistance) The World Bank Group meets Serbia's needs for knowledge services (e.g., research, analysis, data, technical assistance) The World Bank Group meets Serbia's needs for knowledge services (e.g., research, analysis, data, technical assistance) The World Bank Group meets Serbia's needs for knowledge services (e.g., research, analysis, data, technical assistance) The World Bank Group meets Serbia's needs for knowledge services (e.g., research, analysis, data, technical assistance) SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent do you agree/disagree with the following statements about the World Bank Group in Serbia? C26. The World Bank Group meets Serbia’s needs for knowledge services (e.g., research, analysis, data, technical assistance) 258 1 11 1 1 - Strongly disagree 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Strongly agree 11 Don't know To what extent do you believe that Serbia received value for money from the World Bank Group's Reimbursable Advisory Services (RAS)? To what extent do you believe that Serbia received value for money from the World Bank Group's Reimbursable Advisory Services (RAS)? To what extent do you believe that Serbia received value for money from the World Bank Group's Reimbursable Advisory Services (RAS)? To what extent do you believe that Serbia received value for money from the World Bank Group's Reimbursable Advisory Services (RAS)? To what extent do you believe that Serbia received value for money from the World Bank Group's Reimbursable Advisory Services (RAS)? SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND C27. To what extent do you believe that Serbia received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Social protection (e.g., pensions, targeted social assistance) Social protection (e.g., pensions, targeted social assistance) Social protection (e.g., pensions, targeted social assistance) Social protection (e.g., pensions, targeted social assistance) Social protection (e.g., pensions, targeted social assistance) SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Social protection (e.g., pensions, targeted social assistance) 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Gender equity (closing the gap between women and men, and boys and girls) Gender equity (closing the gap between women and men, and boys and girls) Gender equity (closing the gap between women and men, and boys and girls) Gender equity (closing the gap between women and men, and boys and girls) Gender equity (closing the gap between women and men, and boys and girls) SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Gender equity (closing the gap between women and men, and boys and girls) 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Private sector development Private sector development Private sector development Private sector development Private sector development SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Private sector development 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Education Education Education Education Education SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Education 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Global/regional integration Global/regional integration Global/regional integration Global/regional integration Global/regional integration SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Global/regional integration 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Food safety Food safety Food safety Food safety Food safety SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Food safety 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Urban development Urban development Urban development Urban development Urban development SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Urban development 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Energy Energy Energy Energy Energy SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Energy 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Water and sanitation Water and sanitation Water and sanitation Water and sanitation Water and sanitation SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Water and sanitation 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Pollution Pollution Pollution Pollution Pollution SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Pollution 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Job creation/employment Job creation/employment Job creation/employment Job creation/employment Job creation/employment SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Job creation/employment 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Health Health Health Health Health SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Health 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Financial markets Financial markets Financial markets Financial markets Financial markets SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Financial markets 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Transport (e.g., roads, bridges, transportation) Transport (e.g., roads, bridges, transportation) Transport (e.g., roads, bridges, transportation) Transport (e.g., roads, bridges, transportation) Transport (e.g., roads, bridges, transportation) SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Transport (e.g., roads, bridges, transportation) 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Agriculture and rural development Agriculture and rural development Agriculture and rural development Agriculture and rural development Agriculture and rural development SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Agriculture and rural development 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Trade and exports Trade and exports Trade and exports Trade and exports Trade and exports SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Trade and exports 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Crime and violence Crime and violence Crime and violence Crime and violence Crime and violence SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Crime and violence 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Natural resource management Natural resource management Natural resource management Natural resource management Natural resource management SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Natural resource management 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Climate change (e.g., mitigation, adaptation) Climate change (e.g., mitigation, adaptation) Climate change (e.g., mitigation, adaptation) Climate change (e.g., mitigation, adaptation) Climate change (e.g., mitigation, adaptation) SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Climate change (e.g., mitigation, adaptation) 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Poverty reduction Poverty reduction Poverty reduction Poverty reduction Poverty reduction SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Poverty reduction 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Anti-corruption Anti-corruption Anti-corruption Anti-corruption Anti-corruption SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Anti-corruption 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Judiciary reform Judiciary reform Judiciary reform Judiciary reform Judiciary reform SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Judiciary reform 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Economic growth Economic growth Economic growth Economic growth Economic growth SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Economic growth 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Disaster risk management Disaster risk management Disaster risk management Disaster risk management Disaster risk management SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Disaster risk management 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Equality of opportunity (i.e., social inclusion) Equality of opportunity (i.e., social inclusion) Equality of opportunity (i.e., social inclusion) Equality of opportunity (i.e., social inclusion) Equality of opportunity (i.e., social inclusion) SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Equality of opportunity (i.e., social inclusion) 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer) 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know Information and communications technology Information and communications technology Information and communications technology Information and communications technology Information and communications technology SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? - Information and communications technology 258 1 11 1 1 - Not effective at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very effective 11 Don't know From your perspective, which of the following best describes the World Bank Group's current emphasis on investing in human capital (e.g., education, health, social protection)? From your perspective, which of the following best describes the World Bank Group's current emphasis on investing in human capital (e.g., education, health, social protection)? From your perspective, which of the following best describes the World Bank Group's current emphasis on investing in human capital (e.g., education, health, social protection)? From your perspective, which of the following best describes the World Bank Group's current emphasis on investing in human capital (e.g., education, health, social protection)? From your perspective, which of the following best describes the World Bank Group's current emphasis on investing in human capital (e.g., education, health, social protection)? SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D2. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, health, social protection)? 258 1 4 1 Increased its emphasis recently 2 Decreased its emphasis recently 3 Emphasis has remained pretty consistent over time 4 Don't know How frequently do you consult World Bank Group's knowledge work and activities in the work you do? How frequently do you consult World Bank Group's knowledge work and activities in the work you do? How frequently do you consult World Bank Group's knowledge work and activities in the work you do? How frequently do you consult World Bank Group's knowledge work and activities in the work you do? How frequently do you consult World Bank Group's knowledge work and activities in the work you do? SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., analysis, studies, research, data, reports, conferences) E1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 258 1 5 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never Are timely Are timely Are timely Are timely Are timely SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., analysis, studies, research, data, reports, conferences) In Serbia, to what extent do you believe that the World Bank Group’s knowledge work and activities: E2. Are timely 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Include appropriate level of stakeholder involvement during preparation Include appropriate level of stakeholder involvement during preparation Include appropriate level of stakeholder involvement during preparation Include appropriate level of stakeholder involvement during preparation Include appropriate level of stakeholder involvement during preparation SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., analysis, studies, research, data, reports, conferences) In Serbia, to what extent do you believe that the World Bank Group’s knowledge work and activities: E3. Include appropriate level of stakeholder involvement during preparation 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Lead to practical solutions Lead to practical solutions Lead to practical solutions Lead to practical solutions Lead to practical solutions SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., analysis, studies, research, data, reports, conferences) In Serbia, to what extent do you believe that the World Bank Group’s knowledge work and activities: E4. Lead to practical solutions 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Are source of relevant information on global good practices Are source of relevant information on global good practices Are source of relevant information on global good practices Are source of relevant information on global good practices Are source of relevant information on global good practices SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., analysis, studies, research, data, reports, conferences) In Serbia, to what extent do you believe that the World Bank Group’s knowledge work and activities: E5. Are source of relevant information on global good practices 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Are adequately disseminated Are adequately disseminated Are adequately disseminated Are adequately disseminated Are adequately disseminated SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., analysis, studies, research, data, reports, conferences) In Serbia, to what extent do you believe that the World Bank Group’s knowledge work and activities: E6. Are adequately disseminated 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Are translated enough into local language Are translated enough into local language Are translated enough into local language Are translated enough into local language Are translated enough into local language SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., analysis, studies, research, data, reports, conferences) In Serbia, to what extent do you believe that the World Bank Group’s knowledge work and activities: E7. Are translated enough into local language 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Are adaptable to Serbia's specific development challenges and country circumstances Are adaptable to Serbia's specific development challenges and country circumstances Are adaptable to Serbia's specific development challenges and country circumstances Are adaptable to Serbia's specific development challenges and country circumstances Are adaptable to Serbia's specific development challenges and country circumstances SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., analysis, studies, research, data, reports, conferences) In Serbia, to what extent do you believe that the World Bank Group’s knowledge work and activities: E8. Are adaptable to Serbia’s specific development challenges and country circumstances 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., analysis, studies, research, data, reports, conferences) E9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 258 1 11 1 1 - Not significant at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very significant 11 Don't know Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., analysis, studies, research, data, reports, conferences) E10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 258 1 11 1 1 - Very low technical quality 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - Very high technical quality 11 Don't know Work faster Work faster Work faster Work faster Work faster SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Serbia? - Work faster 258 1 No 1 Yes Engage more effectively with private sector Engage more effectively with private sector Engage more effectively with private sector Engage more effectively with private sector Engage more effectively with private sector SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Serbia? - Engage more effectively with private sector 258 1 No 1 Yes Collaborate more effectively with Government clients (e.g., national, state, local) Collaborate more effectively with Government clients (e.g., national, state, local) Collaborate more effectively with Government clients (e.g., national, state, local) Collaborate more effectively with Government clients (e.g., national, state, local) Collaborate more effectively with Government clients (e.g., national, state, local) SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Serbia? - Collaborate more effectively with Government clients (e.g., national, state, local) 258 1 No 1 Yes Offer more innovative knowledge products and services Offer more innovative knowledge products and services Offer more innovative knowledge products and services Offer more innovative knowledge products and services Offer more innovative knowledge products and services SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Serbia? - Offer more innovative knowledge products and services 258 1 No 1 Yes Increase availability of Reimbursable Advisory Services (RAS) Increase availability of Reimbursable Advisory Services (RAS) Increase availability of Reimbursable Advisory Services (RAS) Increase availability of Reimbursable Advisory Services (RAS) Increase availability of Reimbursable Advisory Services (RAS) SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Serbia? - Increase availability of Reimbursable Advisory Services (RAS) 258 1 No 1 Yes Help to bring discipline/effective supervision to implementation of World Bank Group projects Help to bring discipline/effective supervision to implementation of World Bank Group projects Help to bring discipline/effective supervision to implementation of World Bank Group projects Help to bring discipline/effective supervision to implementation of World Bank Group projects Help to bring discipline/effective supervision to implementation of World Bank Group projects SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Serbia? - Help to bring discipline/effective supervision to implementation of World Bank Group projects 258 1 No 1 Yes Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Serbia? - Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN 258 1 No 1 Yes Increase the level of capacity development in the country Increase the level of capacity development in the country Increase the level of capacity development in the country Increase the level of capacity development in the country Increase the level of capacity development in the country SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Serbia? - Increase the level of capacity development in the country 258 1 No 1 Yes Ensure greater selectivity in its work Ensure greater selectivity in its work Ensure greater selectivity in its work Ensure greater selectivity in its work Ensure greater selectivity in its work SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Serbia? - Ensure greater selectivity in its work 258 1 No 1 Yes Provide more adequate data/knowledge/statistics/figures on Serbia's economy Provide more adequate data/knowledge/statistics/figures on Serbia's economy Provide more adequate data/knowledge/statistics/figures on Serbia's economy Provide more adequate data/knowledge/statistics/figures on Serbia's economy Provide more adequate data/knowledge/statistics/figures on Serbia's economy SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Serbia? - Provide more adequate data/knowledge/statistics/figures on Serbia’s economy 258 1 No 1 Yes Engage more effectively with civil society (e.g., NGOs, CBOs) Engage more effectively with civil society (e.g., NGOs, CBOs) Engage more effectively with civil society (e.g., NGOs, CBOs) Engage more effectively with civil society (e.g., NGOs, CBOs) Engage more effectively with civil society (e.g., NGOs, CBOs) SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Serbia? - Engage more effectively with civil society (e.g., NGOs, CBOs) 258 1 No 1 Yes Reduce the complexity of obtaining World Bank Group financing Reduce the complexity of obtaining World Bank Group financing Reduce the complexity of obtaining World Bank Group financing Reduce the complexity of obtaining World Bank Group financing Reduce the complexity of obtaining World Bank Group financing SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Serbia? - Reduce the complexity of obtaining World Bank Group financing 258 1 No 1 Yes Offer more innovative financial products and services Offer more innovative financial products and services Offer more innovative financial products and services Offer more innovative financial products and services Offer more innovative financial products and services SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Serbia? - Offer more innovative financial products and services 258 1 No 1 Yes Improve the quality of its experts as related to Serbia's specific challenges Improve the quality of its experts as related to Serbia's specific challenges Improve the quality of its experts as related to Serbia's specific challenges Improve the quality of its experts as related to Serbia's specific challenges Improve the quality of its experts as related to Serbia's specific challenges SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Serbia? - Improve the quality of its experts as related to Serbia’s specific challenges 258 1 No 1 Yes Engage more directly with beneficiaries Engage more directly with beneficiaries Engage more directly with beneficiaries Engage more directly with beneficiaries Engage more directly with beneficiaries SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Serbia? - Engage more directly with beneficiaries 258 1 No 1 Yes Media Media Media Media Media SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? - Media 258 1 No 1 Yes Youth/university groups Youth/university groups Youth/university groups Youth/university groups Youth/university groups SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? - Youth/university groups 258 1 No 1 Yes Private sector Private sector Private sector Private sector Private sector SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? - Private sector 258 1 No 1 Yes National Assembly National Assembly National Assembly National Assembly National Assembly SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? - National Assembly 258 1 No 1 Yes Donor community Donor community Donor community Donor community Donor community SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? - Donor community 258 1 No 1 Yes Beneficiaries Beneficiaries Beneficiaries Beneficiaries Beneficiaries SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? - Beneficiaries 258 1 No 1 Yes Academia/think tanks/research institutes Academia/think tanks/research institutes Academia/think tanks/research institutes Academia/think tanks/research institutes Academia/think tanks/research institutes SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? - Academia/think tanks/research institutes 258 1 No 1 Yes NGOs/Community Based Organizations NGOs/Community Based Organizations NGOs/Community Based Organizations NGOs/Community Based Organizations NGOs/Community Based Organizations SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? - NGOs/Community Based Organizations 258 1 No 1 Yes Foundations Foundations Foundations Foundations Foundations SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? - Foundations 258 1 No 1 Yes Local government Local government Local government Local government Local government SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SERBIA F2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? - Local government 258 1 No 1 Yes How frequently do you interact with the World Bank Group now in Serbia? How frequently do you interact with the World Bank Group now in Serbia? How frequently do you interact with the World Bank Group now in Serbia? How frequently do you interact with the World Bank Group now in Serbia? How frequently do you interact with the World Bank Group now in Serbia? SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How frequently do you interact with the World Bank Group now in Serbia? 258 1 6 1 Never 2 Less than once a year 3 Once a year to a few times a year 4 Less than once a month 5 At least once a month 6 At least once a week Local radio Local radio Local radio Local radio Local radio SECTION G: COMMUNICATION AND INFORMATION SHARING G2. How do you get most of your information about economic and social development issues in Serbia? - Local radio 258 1 No 1 Yes International radio International radio International radio International radio International radio SECTION G: COMMUNICATION AND INFORMATION SHARING G2. How do you get most of your information about economic and social development issues in Serbia? - International radio 258 1 No 1 Yes Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) SECTION G: COMMUNICATION AND INFORMATION SHARING G2. How do you get most of your information about economic and social development issues in Serbia? - Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 258 1 No 1 Yes International newspapers International newspapers International newspapers International newspapers International newspapers SECTION G: COMMUNICATION AND INFORMATION SHARING G2. How do you get most of your information about economic and social development issues in Serbia? - International newspapers 258 1 No 1 Yes Local television Local television Local television Local television Local television SECTION G: COMMUNICATION AND INFORMATION SHARING G2. How do you get most of your information about economic and social development issues in Serbia? - Local television 258 1 No 1 Yes Internet Internet Internet Internet Internet SECTION G: COMMUNICATION AND INFORMATION SHARING G2. How do you get most of your information about economic and social development issues in Serbia? - Internet 258 1 No 1 Yes Periodicals Periodicals Periodicals Periodicals Periodicals SECTION G: COMMUNICATION AND INFORMATION SHARING G2. How do you get most of your information about economic and social development issues in Serbia? - Periodicals 258 1 No 1 Yes International television International television International television International television International television SECTION G: COMMUNICATION AND INFORMATION SHARING G2. How do you get most of your information about economic and social development issues in Serbia? - International television 258 1 No 1 Yes Local newspapers Local newspapers Local newspapers Local newspapers Local newspapers SECTION G: COMMUNICATION AND INFORMATION SHARING G2. How do you get most of your information about economic and social development issues in Serbia? - Local newspapers 258 1 No 1 Yes World Bank Group's publications and other written materials World Bank Group's publications and other written materials World Bank Group's publications and other written materials World Bank Group's publications and other written materials World Bank Group's publications and other written materials SECTION G: COMMUNICATION AND INFORMATION SHARING G3. How would you prefer to receive information (e.g., about economic reform efforts in Serbia, etc.) from the World Bank Group? - World Bank Group’s publications and other written materials 258 1 No 1 Yes e-Newsletters e-Newsletters e-Newsletters e-Newsletters e-Newsletters SECTION G: COMMUNICATION AND INFORMATION SHARING G3. How would you prefer to receive information (e.g., about economic reform efforts in Serbia, etc.) from the World Bank Group? - e-Newsletters 258 1 No 1 Yes World Bank Group's seminars/workshops/conferences World Bank Group's seminars/workshops/conferences World Bank Group's seminars/workshops/conferences World Bank Group's seminars/workshops/conferences World Bank Group's seminars/workshops/conferences SECTION G: COMMUNICATION AND INFORMATION SHARING G3. How would you prefer to receive information (e.g., about economic reform efforts in Serbia, etc.) from the World Bank Group? - World Bank Group’s seminars/workshops/conferences 258 1 No 1 Yes World Bank Group's website World Bank Group's website World Bank Group's website World Bank Group's website World Bank Group's website SECTION G: COMMUNICATION AND INFORMATION SHARING G3. How would you prefer to receive information (e.g., about economic reform efforts in Serbia, etc.) from the World Bank Group? - World Bank Group’s website 258 1 No 1 Yes Direct contact with World Bank Group (i.e., face to face meetings/discussions) Direct contact with World Bank Group (i.e., face to face meetings/discussions) Direct contact with World Bank Group (i.e., face to face meetings/discussions) Direct contact with World Bank Group (i.e., face to face meetings/discussions) Direct contact with World Bank Group (i.e., face to face meetings/discussions) SECTION G: COMMUNICATION AND INFORMATION SHARING G3. How would you prefer to receive information (e.g., about economic reform efforts in Serbia, etc.) from the World Bank Group? - Direct contact with World Bank Group (i.e., face to face meetings/discussions) 258 1 No 1 Yes Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) SECTION G: COMMUNICATION AND INFORMATION SHARING G3. How would you prefer to receive information (e.g., about economic reform efforts in Serbia, etc.) from the World Bank Group? - Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 258 1 No 1 Yes Webinars or online events hosted by the World Bank Group Webinars or online events hosted by the World Bank Group Webinars or online events hosted by the World Bank Group Webinars or online events hosted by the World Bank Group Webinars or online events hosted by the World Bank Group SECTION G: COMMUNICATION AND INFORMATION SHARING G3. How would you prefer to receive information (e.g., about economic reform efforts in Serbia, etc.) from the World Bank Group? - Webinars or online events hosted by the World Bank Group 258 1 No 1 Yes Interviews and press conferences for the Serbian media Interviews and press conferences for the Serbian media Interviews and press conferences for the Serbian media Interviews and press conferences for the Serbian media Interviews and press conferences for the Serbian media SECTION G: COMMUNICATION AND INFORMATION SHARING G3. How would you prefer to receive information (e.g., about economic reform efforts in Serbia, etc.) from the World Bank Group? - Interviews and press conferences for the Serbian media 258 1 No 1 Yes Which Internet connection do you use primarily when visiting a World Bank Group website? Which Internet connection do you use primarily when visiting a World Bank Group website? Which Internet connection do you use primarily when visiting a World Bank Group website? Which Internet connection do you use primarily when visiting a World Bank Group website? Which Internet connection do you use primarily when visiting a World Bank Group website? SECTION G: COMMUNICATION AND INFORMATION SHARING G4. Which Internet connection do you use primarily when visiting a World Bank Group website? 208 50 1 2 1 High speed/WiFi 2 Dial-up Sysmiss What do you use primarily when visiting a World Bank Group website? What do you use primarily when visiting a World Bank Group website? What do you use primarily when visiting a World Bank Group website? What do you use primarily when visiting a World Bank Group website? What do you use primarily when visiting a World Bank Group website? SECTION G: COMMUNICATION AND INFORMATION SHARING G5. What do you use primarily when visiting a World Bank Group website? 258 1 4 1 Phone 2 Tablet 3 Computer/laptop 4 I never visit the WBG websites Read, viewed or heard a story about the WBG in local media (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in local media (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in local media (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in local media (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in local media (newspaper, magazine, TV, radio) SECTION G: COMMUNICATION AND INFORMATION SHARING G6. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? - Read, viewed or heard a story about the WBG in local media (newspaper, magazine, TV, radio) 258 1 4 1 Every few days 2 Every few weeks 3 Every few months 4 Not at all Read, viewed or heard a story about the WBG in global media (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media (newspaper, magazine, TV, radio) SECTION G: COMMUNICATION AND INFORMATION SHARING G6. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? - Read, viewed or heard a story about the WBG in global media (newspaper, magazine, TV, radio) 258 1 4 1 Every few days 2 Every few weeks 3 Every few months 4 Not at all Interacted with the WBG on Social Media (e.g., read a post or tweet, liked, commented, shared, retweeted) Interacted with the WBG on Social Media (e.g., read a post or tweet, liked, commented, shared, retweeted) Interacted with the WBG on Social Media (e.g., read a post or tweet, liked, commented, shared, retweeted) Interacted with the WBG on Social Media (e.g., read a post or tweet, liked, commented, shared, retweeted) Interacted with the WBG on Social Media (e.g., read a post or tweet, liked, commented, shared, retweeted) SECTION G: COMMUNICATION AND INFORMATION SHARING G6. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? - Interacted with the WBG on Social Media (e.g., read a post or tweet, liked, commented, shared, retweeted) 258 1 4 1 Every few days 2 Every few weeks 3 Every few months 4 Not at all Visited a WBG website (e.g., read a blog, used data) Visited a WBG website (e.g., read a blog, used data) Visited a WBG website (e.g., read a blog, used data) Visited a WBG website (e.g., read a blog, used data) Visited a WBG website (e.g., read a blog, used data) SECTION G: COMMUNICATION AND INFORMATION SHARING G6. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? - Visited a WBG website (e.g., read a blog, used data) 258 1 4 1 Every few days 2 Every few weeks 3 Every few months 4 Not at all Attended an event/conference hosted by the WBG Attended an event/conference hosted by the WBG Attended an event/conference hosted by the WBG Attended an event/conference hosted by the WBG Attended an event/conference hosted by the WBG SECTION G: COMMUNICATION AND INFORMATION SHARING G6. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? - Attended an event/conference hosted by the WBG 258 2 4 1 Every few days 2 Every few weeks 3 Every few months 4 Not at all Watched a webinar or online event hosted by the WBG Watched a webinar or online event hosted by the WBG Watched a webinar or online event hosted by the WBG Watched a webinar or online event hosted by the WBG Watched a webinar or online event hosted by the WBG SECTION G: COMMUNICATION AND INFORMATION SHARING G6. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? - Watched a webinar or online event hosted by the WBG 258 1 4 1 Every few days 2 Every few weeks 3 Every few months 4 Not at all Read some or all of a WBG research paper or publication Read some or all of a WBG research paper or publication Read some or all of a WBG research paper or publication Read some or all of a WBG research paper or publication Read some or all of a WBG research paper or publication SECTION G: COMMUNICATION AND INFORMATION SHARING G6. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? - Read some or all of a WBG research paper or publication 258 1 4 1 Every few days 2 Every few weeks 3 Every few months 4 Not at all Met professionally with WBG staff Met professionally with WBG staff Met professionally with WBG staff Met professionally with WBG staff Met professionally with WBG staff SECTION G: COMMUNICATION AND INFORMATION SHARING G6. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? - Met professionally with WBG staff 258 1 4 1 Every few days 2 Every few weeks 3 Every few months 4 Not at all Read a WBG e-newsletter Read a WBG e-newsletter Read a WBG e-newsletter Read a WBG e-newsletter Read a WBG e-newsletter SECTION G: COMMUNICATION AND INFORMATION SHARING G6. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? - Read a WBG e-newsletter 258 1 4 1 Every few days 2 Every few weeks 3 Every few months 4 Not at all Are timely Are timely Are timely Are timely Are timely SECTION G: COMMUNICATION AND INFORMATION SHARING In Serbia, to what extent do you believe that the World Bank Group’s communications about the necessity of economic reforms: G7. Are timely 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Are accessible (well written and easy to understand) Are accessible (well written and easy to understand) Are accessible (well written and easy to understand) Are accessible (well written and easy to understand) Are accessible (well written and easy to understand) SECTION G: COMMUNICATION AND INFORMATION SHARING In Serbia, to what extent do you believe that the World Bank Group’s communications about the necessity of economic reforms: G8. Are accessible (well written and easy to understand) 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Are timely Are timely Are timely Are timely Are timely SECTION G: COMMUNICATION AND INFORMATION SHARING In Serbia, to what extent do you believe that the Government’s communications about the necessity of economic reforms: G9. Are timely 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Are accessible (well written and easy to understand) Are accessible (well written and easy to understand) Are accessible (well written and easy to understand) Are accessible (well written and easy to understand) Are accessible (well written and easy to understand) SECTION G: COMMUNICATION AND INFORMATION SHARING In Serbia, to what extent do you believe that the Government’s communications about the necessity of economic reforms: G10. Are accessible (well written and easy to understand) 258 1 11 1 1 - To no degree at all 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 - To a very significant degree 11 Don't know Which of the following best describes your current affiliation? Which of the following best describes your current affiliation? Which of the following best describes your current affiliation? Which of the following best describes your current affiliation? Which of the following best describes your current affiliation? SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current affiliation? 258 1 20 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian (National Assembly) 4 Employee of Ministry, Ministerial Department, Implementation Agency 5 Project Management Unit (PMU) overseeing implementation of WBG project/ Consultant/ 6 Local Government Office or Staff 7 Independent Government Institution (i.e., regulatory agency, central bank/oversight institution) 8 Judicial System (e.g., courts) 9 State-Owned Enterprise 10 Bilateral Agency (e.g., embassy, diplomatic, military) 11 Multilateral Agency (UN, regional development bank) 12 Private Sector Organization 13 Financial Sector/Private Bank 14 Private Foundation (e.g., Bill & Melinda Gates Foundation, Rockefeller Foundation) 15 NGO/Community Based Organization 16 Trade Union 17 Faith-Based Group 18 Youth Group 19 Academia/Research Institute/Think Tank 20 Media (press, radio, TV, web, etc.) 95 Other (please specify): Please identify the primary specialization of your work. Please identify the primary specialization of your work. Please identify the primary specialization of your work. Please identify the primary specialization of your work. Please identify the primary specialization of your work. SECTION H: BACKGROUND INFORMATION H2. Please identify the primary specialization of your work. 258 1 95 1 Poverty 2 Macroeconomics, fiscal management 3 Governance, anti-corruption 4 Education 5 Health, nutrition 6 Social protection 7 Jobs 8 Energy 9 Environment, natural resources 10 Climate change 11 Water, sanitation 12 Gender 13 Agriculture, rural development 14 Urban development 15 Transport 16 Digital development and technology (ICT) 17 Tourism 18 Fragility, conflict, violence, refugees 19 Demographics, migration 20 Trade and competitiveness 21 Finance and markets 22 Communications, public affairs 23 Generalist (specialized in multiple sectors) 95 Other (please specify): Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country? Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country? Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country? Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country? Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country? SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country? 258 1 2 1 Yes 2 No If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Serbia? If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Serbia? If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Serbia? If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Serbia? If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Serbia? SECTION H: BACKGROUND INFORMATION H4. If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Serbia? 71 187 1 2 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 International Centre for Settlement of Investment Disputes (ICSID) Sysmiss Do your projects involve both the World Bank and the IFC? Do your projects involve both the World Bank and the IFC? Do your projects involve both the World Bank and the IFC? Do your projects involve both the World Bank and the IFC? Do your projects involve both the World Bank and the IFC? SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? 258 1 2 1 Yes 2 No Observer (i.e., follow in media, discuss in informal conversations, etc.) Observer (i.e., follow in media, discuss in informal conversations, etc.) Observer (i.e., follow in media, discuss in informal conversations, etc.) Observer (i.e., follow in media, discuss in informal conversations, etc.) Observer (i.e., follow in media, discuss in informal conversations, etc.) SECTION H: BACKGROUND INFORMATION H6. Which of the following describes most of your exposure to the World Bank Group in Serbia? - Observer (i.e., follow in media, discuss in informal conversations, etc.) 258 1 No 1 Yes Use World Bank Group reports/data Use World Bank Group reports/data Use World Bank Group reports/data Use World Bank Group reports/data Use World Bank Group reports/data SECTION H: BACKGROUND INFORMATION H6. Which of the following describes most of your exposure to the World Bank Group in Serbia? - Use World Bank Group reports/data 258 1 No 1 Yes Engage in World Bank Group related/sponsored events/activities Engage in World Bank Group related/sponsored events/activities Engage in World Bank Group related/sponsored events/activities Engage in World Bank Group related/sponsored events/activities Engage in World Bank Group related/sponsored events/activities SECTION H: BACKGROUND INFORMATION H6. Which of the following describes most of your exposure to the World Bank Group in Serbia? - Engage in World Bank Group related/sponsored events/activities 258 1 No 1 Yes Collaborate as part of my professional duties Collaborate as part of my professional duties Collaborate as part of my professional duties Collaborate as part of my professional duties Collaborate as part of my professional duties SECTION H: BACKGROUND INFORMATION H6. Which of the following describes most of your exposure to the World Bank Group in Serbia? - Collaborate as part of my professional duties 258 1 No 1 Yes Use World Bank Group website for information, data, research, etc. Use World Bank Group website for information, data, research, etc. Use World Bank Group website for information, data, research, etc. Use World Bank Group website for information, data, research, etc. Use World Bank Group website for information, data, research, etc. SECTION H: BACKGROUND INFORMATION H6. Which of the following describes most of your exposure to the World Bank Group in Serbia? - Use World Bank Group website for information, data, research, etc. 258 1 No 1 Yes What's your gender? What's your gender? What's your gender? What's your gender? What's your gender? SECTION H: BACKGROUND INFORMATION H7. What’s your gender? 258 1 2 1 Female 2 Male What's your age? What's your age? What's your age? What's your age? What's your age? SECTION H: BACKGROUND INFORMATION H8. What’s your age? 258 1 5 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above