DDI_LSO_2009_ES_v01_M_WB Antonina Redko <_value> NADA v01 Enterprise Survey 2009 ES 2009 LSO_2009_ES_v01_M_WB World Bank NADA World Bank Enterprise Survey [en/oth] An Enterprise Survey is a firm-level survey of a representative sample of an economy's private sector. Firm-level surveys have been conducted since 1998 by different units within the World Bank. Since 2005-06, most data collection efforts have been centralized within the Enterprise Analysis Unit. The Enterprise Surveys are conducted across all geographic regions and cover small, medium, and large companies. Data are used to create indicators that benchmark the quality of the business and investment climate across countries. The Enterprise Survey initiative includes two types of surveys: Enterprise Surveys and Indicator Surveys. This study is an Indicator Survey. An Indicator Survey, which is similar to an Enterprise Survey, is implemented for smaller economies where the sampling strategies inherent in an Enterprise Survey are often not applicable due to the limited universe of firms. The survey instrument is limited to just those questions which form the basis of the global indicators as presented on the Enterprise Surveys website https://www.enterprisesurveys.org This research is an Indicator Survey conducted in Lesotho from Sept. 15, 2008 to Feb. 13, 2009, as part of the Enterprise Survey initiative. The survey covered 151 establishments. An Indicator Survey, which is similar to an Enterprise Survey, is implemented for smaller economies where the sampling strategies inherent in an Enterprise Survey are often not applicable due to the limited universe of firms. The objective of the survey is to obtain feedback from enterprises on the state of the private sector as well as to help in building a panel of enterprise data that will make it possible to track changes in the business environment over time, thus allowing, for example, impact assessments of reforms. Through interviews with firms in the manufacturing and services sectors, the survey assesses the constraints to private sector growth and creates statistically significant business environment indicators that are comparable across countries. Questionnaire topics include firm characteristics, gender participation, access to finance, annual sales, costs of inputs/labor, workforce composition, bribery, licensing, infrastructure, trade, crime, competition, land and permits, taxation, business-government relations, performance measures, AIDS and sickness. The mode of data collection is face-to-face interviews. Lesotho National Regions covered are selected based on the number of establishments, contribution to employment, and value added. In most cases these regions are metropolitan areas and reflect the largest centers of economic activity in a country. The primary sampling unit of the study is the establishment. An establishment is a physical location where business is carried out and where industrial operations take place or services are provided. A firm may be composed of one or more establishments. For example, a brewery may have several bottling plants and several establishments for distribution. For the purposes of this survey an establishment must make its own financial decisions and have its own financial statements separate from those of the firm. An establishment must also have its own management and control over its payroll. The whole population, or the universe, covered in the Enterprise Surveys is the non-agricultural economy. It comprises: all manufacturing sectors according to the ISIC Revision 3.1 group classification (group D), construction sector (group F), services sector (groups G and H), and transport, storage, and communications sector (group I). Note that this population definition excludes the following sectors: financial intermediation (group J), real estate and renting activities (group K, except sub-sector 72, IT, which was added to the population under study), and all public or utilities sectors. Sample survey data [ssd] activQuest Two levels of stratification were used in the Lesotho sample: firm sector and firm size. Industry stratification was designed as follows: the universe was stratified into one manufacturing industry and one services industry (retail). The initial sample design had a target of 75 interviews each in the services and manufacturing categories. Size stratification was defined following the standardized definition used for the Indicator Surveys: small (5 to 19 employees), medium (20 to 99 employees), and large (more than 99 employees). For stratification purposes, the number of employees was defined on the basis of reported permanent full-time workers. The survey targeted establishments located in the country's capital Maseru. Given the stratified design, sample frames containing a complete and updated list of establishments as well as information on all stratification variables (number of employees, industry, and region) are required to draw the sample for the Indicator Surveys. It was not possible to obtain a single usable frame for Lesotho. Instead frames were obtained from two government branches: The Chamber of Commerce and The Ministry of Trade, Industry, Cooperatives and Marketing. Those frames were merged and duplicates removed to provide the frame used for the survey. The quality of the frame was assessed at the onset of the project and was not immune from the typical problems found in establishment surveys: positive rates of non-eligibility, repetition, non-existent units, etc. Given the impact that non-eligible units included in the sample universe may have on the results, adjustments may be needed when computing the appropriate weights for individual observations. The percentage of confirmed non-eligible units as a proportion of the total number of sampled establishments contacted for the survey was 36.45% (160 out of 439 establishments for the sample). Breaking down by industry, the following numbers of establishments were surveyed: Manufacturing - 56, Services - 95. Complete information regarding the sampling methodology, sample frame, weights, response rates, and implementation can be found in "Description of Lesotho Implementation 2009" in "Technical Documents" folder. Face-to-face [f2f] The current survey instruments are available: - Indicator Survey Questionnaire - Screener Questionnaire. Questionnaire topics include firm characteristics, gender participation, access to finance, annual sales, costs of inputs/labor, workforce composition, bribery, licensing, infrastructure, trade, crime, competition, land and permits, taxation, business-government relations, performance measures, and AIDS and sickness. Private contractors conduct the Enterprise Surveys on behalf of the World Bank. Due to sensitive survey questions addressing business-government relations and corruption-related topics, private contractors are preferred over any government agency or an organization/institution associated with government, and are hired by the World Bank to collect the data. The Enterprise Surveys are usually implemented following a two-stage procedure. In the first stage, a screener questionnaire is applied over the phone to determine eligibility and to make appointments; in the second stage, a face-to-face interview takes place with the Manager/Owner/Director of each establishment. Sometimes the survey respondent calls company accountants and human resource managers into the interview to answer questions in the sales and labor sections of the survey. All Enterprise Surveys are conducted in the local languages. Complete information regarding the sampling methodology, sample frame, weights, response rates, and implementation can be found in "Description of Lesotho Implementation 2009" in "Technical Documents" folder. For some units it was impossible to determine eligibility because the contact was not successfully completed. Consequently, different assumptions as to their eligibility result in different universe cells' adjustments and in different sampling weights. Three sets of assumptions were considered: a- Strict assumption: eligible establishments are only those for which it was possible to directly determine eligibility. b- Median assumption: eligible establishments are those for which it was possible to directly determine eligibility and those that rejected the screener questionnaire or an answering machine or fax was the only response. Median weights are used for computing indicators on the www.enterprisesurveys.org . c- Weak assumption: in addition to the establishments included in points a and b, all establishments for which it was not possible to finalize a contact are assumed eligible. This includes establishments with dead or out of service phone lines, establishments that never answered the phone, and establishments with incorrect addresses for which it was impossible to find a new address. Note that under the weak assumption only observed non-eligible units are excluded from universe projections. Data entry and quality controls are implemented by the contractor and data is delivered to the World Bank in batches (typically 10%, 50% and 100%). These data deliveries are checked for logical consistency, out of range values, skip patterns, and duplicate entries. Problems are flagged by the World Bank and corrected by the implementing contractor through data checks, callbacks, and revisiting establishments. The Indicator Surveys, along with all other surveys, suffer from both survey non-response and item non-response. The former refers to refusals to participate in the survey altogether whereas the latter refers to the refusals to answer some specific questions. Different strategies were used to address these issues. Survey non-response was addressed by maximizing efforts to contact establishments that were initially sampled. When the survey frame was extracted from the sampling frame, several establishments with the same strata characteristics were randomly selected for each interview and each establishment was assigned a preference number. Substitutions of replacement establishments were made in order to help achieve targets on the number of interviews for each stratum. Extensive efforts were made to complete interviews with each first preference establishment before contact with a replacement establishment was allowed. At least four attempts were made to contact each sampled establishment for an interview at different times/days of the week before a replacement establishment was allowed to be contacted for an interview. The number of contacted establishments per realized interview was 2.19. For each establishment eligible for an interview, 0.09 refused to participate. In completed surveys, item non-response was addressed by two strategies: a- For sensitive questions that may generate negative reactions from the respondent, such as corruption or tax evasion, enumerators were instructed to collect the "Refusal to respond" (-8) as a different option from "Don't know" (-9). b- Establishments with incomplete information on important questions including total sales, cost figures and employment levels were re-contacted in order to complete this information. However, re-contacts did not fully eliminate low response rates for some items. Complete information regarding the sampling methodology, sample frame, weights, response rates, and implementation can be found in "Description of Lesotho Implementation 2009" in "Technical Documents" folder. Confidentiality of the survey respondents and the sensitive information they provide is necessary to ensure the greatest degree of survey participation, integrity and confidence in the quality of the data. Surveys are usually carried out in cooperation with business organizations and government agencies promoting job creation and economic growth, but confidentiality is never compromised. Where necessary please site the source as "Enterprise Analysis Unit - World Bank Group https://www.enterprisesurveys.org" Aggregate indicators based on Enterprise Survey data are available to the public at https://www.enterprisesurveys.org Firm-level data is also available to the public free-of-charge. In order to access the data, users must agree to abide by a strict confidentiality agreement available through Enterprise Analysis Unit website by clicking on "External users register here" at https://www.enterprisesurveys.org/Portal Lesotho-2009-Indicator-full data-1 The file contains the cleaned, raw database. Summary of indicators for Lesotho 2009 Enterprise Survey can be found in "Lesotho Country Profile 2009" (p.13-14) in "Reports" folder. 151 204 WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID 151 Unique ID for each observation Interview number Interview number Interview number Interview number Interview number 151 a.0 Questionnaire a.0 Questionnaire a.0 Questionnaire a.0 Questionnaire a.0 Questionnaire CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 151 1 Manufacturing 2 Services 3 Core 4 Micro 5 Informal 6 Indicator Type of questionnaire implemented a.1 Country Code a.1 Country Code a.1 Country Code a.1 Country Code a.1 Country Code CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 151 80 Ivory Coast 81 Madagascar 82 Mauritius 83 Congo 84 Gabon 85 Lesotho 86 Sierra Leone 87 Liberia a.2 Sampling Region a.2 Sampling Region a.2 Sampling Region a.2 Sampling Region a.2 Sampling Region CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 151 1 Maseru City/town/village City/town/village City/town/village City/town/village City/town/village 151 Maseru Size of locality Size of locality Size of locality Size of locality Size of locality CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 151 1 Capital city 2 City with population over 1 million - other than capital 3 Over 250,000 to 1million 4 50,000 to 250,000 5 Less than 50,000 population a.3a Region of the Establishment a.3a Region of the Establishment a.3a Region of the Establishment a.3a Region of the Establishment a.3a Region of the Establishment CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 151 1 Maseru a.4.a Industry Samplig Sector a.4.a Industry Samplig Sector a.4.a Industry Samplig Sector a.4.a Industry Samplig Sector a.4.a Industry Samplig Sector CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 151 2 Other manufacturing 15 Food 17 Textiles 18 Garments 24 Chemicals 25 Plastics & rubber 26 Non metallic mineral products 27 Basic metals 28 Fabricate metal products 29 Machinery and equipment 31 Electronics (31 & 32) 45 Construction Section F: 50 Other services 51 Wholesale 52 Retail 55 Hotel and restaurants: section H 60 Transport Section I: (60-64) 72 IT a.4.b Industry Screener Sector a.4.b Industry Screener Sector a.4.b Industry Screener Sector a.4.b Industry Screener Sector a.4.b Industry Screener Sector CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 151 2 Other manufacturing 15 Food 17 Textiles 18 Garments 24 Chemicals 25 Plastics & rubber 26 Non metallic mineral products 27 Basic metals 28 Fabricate metal products 29 Machinery and equipment 31 Electronics (31 & 32) 45 Construction Section F: 50 Other services 51 Wholesale 52 Retail 55 Hotel and restaurants: section H 60 Transport Section I: (60-64) 72 IT a.5 Sector match between screener information and sample frame a.5 Sector match between screener information and sample frame a.5 Sector match between screener information and sample frame a.5 Sector match between screener information and sample frame a.5 Sector match between screener information and sample frame CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Sector match between screener information and sample frame Yes, screener and sample frame info match No, screener and sample frame do not match but establishment does activities which match both screener and sample frame No, does not match 151 1 Yes, screener and sample frame info match 2 No, screener and sample frame do not match but establishment 3 No, does not match a.6.a Samplig Size a.6.a Samplig Size a.6.a Samplig Size a.6.a Samplig Size a.6.a Samplig Size CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 151 1 Small >=5 and <=19 2 Medium >=20 and <=99 3 Large >=100 a.6.b Screener Size a.6.b Screener Size a.6.b Screener Size a.6.b Screener Size a.6.b Screener Size CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 151 1 Small >=5 and <=19 2 Medium >=20 and <=99 3 Large >=100 a.7 Establishment is part of a large firm a.7 Establishment is part of a large firm a.7 Establishment is part of a large firm a.7 Establishment is part of a large firm a.7 Establishment is part of a large firm CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 151 1 Yes 2 No, a firm on its own Number of establishment that form the firm Number of establishment that form the firm Number of establishment that form the firm Number of establishment that form the firm Number of establishment that form the firm 37 114 1 2 3 4 5 7 12 120 Sysmiss a.8 Type of Establishment a.8 Type of Establishment a.8 Type of Establishment a.8 Type of Establishment a.8 Type of Establishment CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Type of establishment HQ without production and/or sales in this location HQ with production and/or sales in this location Establishment physically separated from HQ and other establishments of the same firm Establishment physically separated from HQ but with other establishments of the same firm 37 114 -7 Does not apply 1 HQ without production and/or sales in this location 2 HQ with production and/or sales in this location 3 Establishment physically separated from HQ and other establi 4 Establishment physically separated from HQ but with other es Sysmiss a.9 Establishment financial statements prepared separately of HQ statements a.9 Establishment financial statements prepared separately of HQ statements a.9 Establishment financial statements prepared separately of HQ statements a.9 Establishment financial statements prepared separately of HQ statements a.9 Establishment financial statements prepared separately of HQ statements CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 37 114 -7 Does not apply 1 Yes 2 No Sysmiss a.10 Establishment financial statements separate from other establishments a.10 Establishment financial statements separate from other establishments a.10 Establishment financial statements separate from other establishments a.10 Establishment financial statements separate from other establishments a.10 Establishment financial statements separate from other establishments CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 37 114 -7 Does not apply 1 Yes 2 No Sysmiss a.11 If HQ, financial statements independent of the rest of establishment a.11 If HQ, financial statements independent of the rest of establishment a.11 If HQ, financial statements independent of the rest of establishment a.11 If HQ, financial statements independent of the rest of establishment a.11 If HQ, financial statements independent of the rest of establishment CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 37 114 -7 Does not apply 1 Yes 2 No Sysmiss a.12 Interviewer Number a.12 Interviewer Number a.12 Interviewer Number a.12 Interviewer Number a.12 Interviewer Number CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Interviewer code 151 a.13 Supervisor Number a.13 Supervisor Number a.13 Supervisor Number a.13 Supervisor Number a.13 Supervisor Number CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Supervisor code 151 Day Day Day Day Day CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Date face-to-face interview begins: Day (dd) 151 1 2 3 4 5 6 7 8 9 10 12 13 14 15 17 20 21 22 23 24 27 28 29 30 31 Month Month Month Month Month CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Date face-to-face interview begins: Month (mm) 151 9 10 11 12 Year Year Year Year Year Date face-to-face interview begins: Year (yyyy) 151 2008 Hour Hour Hour Hour Hour CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Time face-to-face interview begins: Hour (00 to 23) 151 2 3 4 7 8 9 10 11 12 13 14 15 16 17 22 Minutes Minutes Minutes Minutes Minutes CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Time face-to-face interview begins: Minutes (00 to 59) 151 1 3 4 5 7 8 10 11 12 14 15 18 20 21 22 23 25 26 27 28 30 34 35 37 38 39 40 45 48 50 53 55 58 What is this firm's current legal status? What is this firm's current legal status? What is this firm's current legal status? What is this firm's current legal status? What is this firm's current legal status? 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING. The goal of this survey is to gather information and opinions about the investment climate in this country. Ultimately, the information gathered here will help to develop new policies and programs that enhance employment and economic growth. The information obtained here will be held in the strictest confidentiality. Neither your name nor the name of your business will be used in any document based on this survey. 2) READ OUT THE FOLLOWING INTRODUCTORY SENTENCE ONLY IF A7 = 1 (yes): The first few questions apply to the firm which your establishment is part of. 3) SHOW CARD What is this firm‘s current legal status? If answer is 3 then SKIP TO B.2 151 -9 Don't know 1 Publicly listed company 2 Privately held, limited liability company 3 Sole proprietorship 4 Partnership 5 Limited partnership 6 Other b1x.Other (Specify) b1x.Other (Specify) b1x.Other (Specify) b1x.Other (Specify) b1x.Other (Specify) What is this firm's current legal status? Other 5 Not indicated What percentage of this firm does the largest owner(s) own? What percentage of this firm does the largest owner(s) own? What percentage of this firm does the largest owner(s) own? What percentage of this firm does the largest owner(s) own? What percentage of this firm does the largest owner(s) own? What percent of this firm does the largest owner or owners own? 84 67 -9 Don't know 2 17 25 33 35 40 45 50 51 52 55 60 64 65 70 74 75 80 83 85 90 95 99 100 Sysmiss b.2a Private domestic individuals, companies or organizations b.2a Private domestic individuals, companies or organizations b.2a Private domestic individuals, companies or organizations b.2a Private domestic individuals, companies or organizations b.2a Private domestic individuals, companies or organizations SHOW CARD What percent of this firm is owned by each of the following: Private domestic individuals, companies or organizations 151 -9 Don't know 3 5 10 35 36 45 50 51 60 80 85 90 95 99 100 b.2b Private foreign individuals, companies or organizations b.2b Private foreign individuals, companies or organizations b.2b Private foreign individuals, companies or organizations b.2b Private foreign individuals, companies or organizations b.2b Private foreign individuals, companies or organizations SHOW CARD What percent of this firm is owned by each of the following: Private foreign individuals, companies or organizations 151 -9 Don't know 1 10 15 20 23 34 40 45 49 50 64 65 75 90 100 b.2c Government/State b.2c Government/State b.2c Government/State b.2c Government/State b.2c Government/State SHOW CARD What percent of this firm is owned by each of the following: Government/State IF 100% TERMINATE 151 -9 Don't know 5 10 45 66 74 b.2d Other b.2d Other b.2d Other b.2d Other b.2d Other SHOW CARD What percent of this firm is owned by each of the following: Other 151 -9 Don't know 5 10 25 100 Are the owner of the firm: Are the owner of the firm: Are the owner of the firm: Are the owner of the firm: Are the owner of the firm: INTERVIEWER: SHOW CARD Are the owners of the firm: If answer is 1 or Don't know or Doesn't apply then GO TO QUESTION AFB4a 151 -9 Don’t know -7 Does not apply 1 All men 2 Majority are men 3 Majority are women 4 All women 5 Equally divided between men and women is the largest owner female is the largest owner female is the largest owner female is the largest owner female is the largest owner female Is the largest owner female? (IF THERE ARE MULTIPLE LARGE OWNERS WITH THE SAME OWNERSHIP SHARE, PLEASE ANSWER WITH RESPECT TO THE PERSON MOST ACTIVE IN THE OPERATION OF THE FIRM ) 72 79 -9 Don't know 1 Yes 2 No Sysmiss Ethnic origin of the current largest owner Ethnic origin of the current largest owner Ethnic origin of the current largest owner Ethnic origin of the current largest owner Ethnic origin of the current largest owner What is the nationality of the current largest owner? 151 -9 Don’t Know 1 African 2 Indian 3 Lebanese/Middle Eastern 4 Other Asian 5 European/Caucasian 6 Other Main African ethnic group Main African ethnic group Main African ethnic group Main African ethnic group Main African ethnic group What is the nationality of the current largest owner? African (specify) 105 46 1 GRUPO 1 2 GRUPO 2 3 GRUPO 3 4 GRUPO 4 5 GRUPO 5 Sysmiss Main 'Other Asian ethnic groups' Main 'Other Asian ethnic groups' Main 'Other Asian ethnic groups' Main 'Other Asian ethnic groups' Main 'Other Asian ethnic groups' What is the nationality of the current largest owner? Other Asian (specify) 31 120 1 GRUPO 1 2 GRUPO 2 3 GRUPO 3 4 GRUPO 4 5 GRUPO 5 Sysmiss How did the largest owner acquire ownership of this firm How did the largest owner acquire ownership of this firm How did the largest owner acquire ownership of this firm How did the largest owner acquire ownership of this firm How did the largest owner acquire ownership of this firm INTERVIEWER: SHOW CARD How did the largest owner acquire ownership of this firm? If answer is other than 3 then GO TO QUESTION B3e 151 -9 Don’t Know 1 Started the business on their own or with partners 2 Purchased an existing business 3 Joined an existing family business 4 Joined an existing non family business 5 Other The family business was joined by: The family business was joined by: The family business was joined by: The family business was joined by: The family business was joined by: The family business was joined by 6 145 -9 Don’t Know 1 Heritage 2 Marriage 3 Other Sysmiss Why did largest owner start or take over this firm? Why did largest owner start or take over this firm? Why did largest owner start or take over this firm? Why did largest owner start or take over this firm? Why did largest owner start or take over this firm? INTERVIEWER: SHOW CARD Which of the following two options best describes why the largest owner started or took over this firm? 151 -9 Don’t know 1 To take advantage of a business opportunity 2 Alternative jobs or opportunities were absent or not satisfa Largest owner's involvement in decision making in this firm(s)? Largest owner's involvement in decision making in this firm(s)? Largest owner's involvement in decision making in this firm(s)? Largest owner's involvement in decision making in this firm(s)? Largest owner's involvement in decision making in this firm(s)? INTERVIEWER: SHOW CARD Which of the following best describes the largest owner's involvement in decision making in this firms? If answer is 1 then GO TO QUESTION B5 151 -9 Don’t Know 1 Makes most decisions on his/her own 2 Makes decisions in consultation with other owners? 3 Delegates most decisions to other partners owners? 4 Has appointed a manager(s) who make decision 5 A board of directors makes the decision 6 Other Is the manager most responsible to run the firm female? Is the manager most responsible to run the firm female? Is the manager most responsible to run the firm female? Is the manager most responsible to run the firm female? Is the manager most responsible to run the firm female? Is the manager most responsible to run the firm female? 85 66 -9 Don't know 1 Yes 2 No Sysmiss In what year did this establishment begin operations in this country? In what year did this establishment begin operations in this country? In what year did this establishment begin operations in this country? In what year did this establishment begin operations in this country? In what year did this establishment begin operations in this country? READ ONLY IF A7=1 (yes) I want to proceed by asking you about this establishment only. In what year did this establishment begin operations? INTERVIEWER: PROVIDE FOUR DIGITS FOR YEAR 151 -9 Don't know 1965 1973 1975 1976 1977 1978 1979 1980 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 Number of full-time employees of the establishment when it started operations Number of full-time employees of the establishment when it started operations Number of full-time employees of the establishment when it started operations Number of full-time employees of the establishment when it started operations Number of full-time employees of the establishment when it started operations How many full-time employees did this establishment employ when it started operations? Please include all employees and managers 151 -9 Don't know 1 2 3 4 5 6 7 8 9 10 11 12 14 15 17 20 27 30 40 45 50 65 75 80 110 130 131 250 350 370 400 450 500 786 800 850 920 1200 2002 2007 2008 Was establishment formally registered when it began operations in this country? Was establishment formally registered when it began operations in this country? Was establishment formally registered when it began operations in this country? Was establishment formally registered when it began operations in this country? Was establishment formally registered when it began operations in this country? Was this establishment formally registered when it began operations? 151 -9 Don't know 1 Yes 2 No In what year was this establishment formally registered? In what year was this establishment formally registered? In what year was this establishment formally registered? In what year was this establishment formally registered? In what year was this establishment formally registered? In what year was this establishment formally registered? INTERVIEWER: PROVIDE FOUR DIGITS FOR YEAR. 151 -9 Don't know -7 Never registered 1971 1973 1975 1976 1977 1978 1979 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 What is the highest level of education of the current top manager? What is the highest level of education of the current top manager? What is the highest level of education of the current top manager? What is the highest level of education of the current top manager? What is the highest level of education of the current top manager? INTERVIEWER: SHOW CARD What is the highest level of education of the current top manager? No Education Primary School (complete or not) Secondary School (complete or not) Vocational Training Some university training Graduate degree 151 -9 Don’t Know 1 No Education 2 Primary School 3 Incomplete secondary school 4 Secondary School 5 Vocational Training 6 Some university training 7 Graduate degree (BA, BSc etc.) 8 Masters of Business Administration (MBA) from university in 9 Masters of Business Administration (MBA) from university in 10 Other post graduate degree (Ph.D, Masters) from university i 11 Other post graduate degree (Ph.D, Masters) from university i How many years of experience working in this sector does the top manager have? How many years of experience working in this sector does the top manager have? How many years of experience working in this sector does the top manager have? How many years of experience working in this sector does the top manager have? How many years of experience working in this sector does the top manager have? How many years of experience working in this sector does the Top Manager have? 151 -9 Don't know 1 Less than one year 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 30 31 35 47 50 Does establishment have an internationally-recognized quality certification? Does establishment have an internationally-recognized quality certification? Does establishment have an internationally-recognized quality certification? Does establishment have an internationally-recognized quality certification? Does establishment have an internationally-recognized quality certification? Does this establishment have an internationally-recognized quality certification? INTERVIEWER: If there is need for clarification, some examples are: ISO 9000, 9002 or 14000 151 -9 Don't know -6 Still In Process 1 Yes 2 No Is this establishment located in an export processing or other industrial zone? Is this establishment located in an export processing or other industrial zone? Is this establishment located in an export processing or other industrial zone? Is this establishment located in an export processing or other industrial zone? Is this establishment located in an export processing or other industrial zone? Is this establishment located in an export processing or other industrial zone? 151 -9 Don’t know 1 Export Processing Zone 2 Other Industrial Zone 3 Neither of the above Applied to obtain an electrical connection submitted over the last two years? Applied to obtain an electrical connection submitted over the last two years? Applied to obtain an electrical connection submitted over the last two years? Applied to obtain an electrical connection submitted over the last two years? Applied to obtain an electrical connection submitted over the last two years? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING. Now, we turn to the establishment's operations in fiscal year [insert last complete fiscal year]. Over the last two years, did this establishment submit an application to obtain an electrical connection? If answer is No or Don't Know then GO TO QUESTION C.6 151 -9 Don't know 1 Yes 2 No How many days did it take for you to receive an electrical connection service? How many days did it take for you to receive an electrical connection service? How many days did it take for you to receive an electrical connection service? How many days did it take for you to receive an electrical connection service? How many days did it take for you to receive an electrical connection service? In reference to that application for an electrical connection, approximately how many days did it take to obtain it from the day of the application to the day the service was received? 41 110 -9 Don't know -6 Still in process -5 Application denied 1 Less than one day 2 3 4 5 7 14 21 30 60 62 90 92 95 120 180 270 Sysmiss Informal gift/payment expected or requested for an electrical connection? Informal gift/payment expected or requested for an electrical connection? Informal gift/payment expected or requested for an electrical connection? Informal gift/payment expected or requested for an electrical connection? Informal gift/payment expected or requested for an electrical connection? In reference to that application for an electrical connection, was an informal gift or payment expected or requested? 41 110 -9 Don't know -8 Refusal 1 Yes 2 No Sysmiss Over fiscal year 2007, did this establishment experience power outages? Over fiscal year 2007, did this establishment experience power outages? Over fiscal year 2007, did this establishment experience power outages? Over fiscal year 2007, did this establishment experience power outages? Over fiscal year 2007, did this establishment experience power outages? Over fiscal year 2007, did this establishment experience power outages? If answer is No or Don't Know GO TO QUESTION C.10 151 -9 Don't know 1 Yes 2 No Number of power outages experienced in a typical month in last fiscal year Number of power outages experienced in a typical month in last fiscal year Number of power outages experienced in a typical month in last fiscal year Number of power outages experienced in a typical month in last fiscal year Number of power outages experienced in a typical month in last fiscal year In a typical month, over fiscal year 2007, how many power outages did this establishment experience? IF 0, GO TO QUESTION C.10 93 58 -9 Don't know 1 2 3 4 5 6 7 8 9 10 12 15 16 18 20 21 25 30 Sysmiss How long did the average power outage last? How long did the average power outage last? How long did the average power outage last? How long did the average power outage last? How long did the average power outage last? How long did these power outages last on average? 88 63 -9 Don't know 1 Less than one hour 2 3 4 5 8 10 24 30 96 Sysmiss In last fiscal year, what were your losses that resulted from power outages? In last fiscal year, what were your losses that resulted from power outages? In last fiscal year, what were your losses that resulted from power outages? In last fiscal year, what were your losses that resulted from power outages? In last fiscal year, what were your losses that resulted from power outages? Please estimate the losses that resulted from power outages either as a percentage of total annual sales or as total annual losses. Loss as percent of total annual sales due to power outages PROVIDE EITHER ONE OR THE OTHER, NOT BOTH c9a or c9b 42 109 -9 Don't know 1 2 3 4 5 7 10 15 20 28 30 35 50 65 Sysmiss Total annual losses due to power outages Total annual losses due to power outages Total annual losses due to power outages Total annual losses due to power outages Total annual losses due to power outages Please estimate the losses that resulted from power outages either as a percentage of total annual sales or as total annual losses. Annual losses due to power outages PROVIDE EITHER ONE OR THE OTHER, NOT BOTH c9a or c9b 46 105 -9 Don't know 10 200 500 1700 1875 20000 40000 45000 100000 192000 1970600 Sysmiss Generator shared or owned over the course of last fiscal year? Generator shared or owned over the course of last fiscal year? Generator shared or owned over the course of last fiscal year? Generator shared or owned over the course of last fiscal year? Generator shared or owned over the course of last fiscal year? Over the course of fiscal year 2007, did this establishment own or share a generator? If answer is No or Don't Know then GO TO QUESTION C.12 151 -9 Don't know 1 Yes 2 No Application to obtain a water connection submitted over the last 2 fiscal years? Application to obtain a water connection submitted over the last 2 fiscal years? Application to obtain a water connection submitted over the last 2 fiscal years? Application to obtain a water connection submitted over the last 2 fiscal years? Application to obtain a water connection submitted over the last 2 fiscal years? Over the last two years, did this establishment submit an application to obtain a water connection? If answer is No or Don't Know then GO TO QUESTION C.15 151 -9 Don't know 1 Yes 2 No How many days did it take for you to obtain a water connection? How many days did it take for you to obtain a water connection? How many days did it take for you to obtain a water connection? How many days did it take for you to obtain a water connection? How many days did it take for you to obtain a water connection? In reference to that application for a water connection, approximately how many days did it take to obtain it from the day of the application to the day the service was received? 29 122 -9 Don't know -6 Still in process -5 Application denied 1 Less than one day 2 3 4 5 7 14 30 31 60 90 Sysmiss When you applied for a water connection, was an informal gift requested? When you applied for a water connection, was an informal gift requested? When you applied for a water connection, was an informal gift requested? When you applied for a water connection, was an informal gift requested? When you applied for a water connection, was an informal gift requested? In reference to that application for a water connection, was an informal gift or payment expected or requested? 29 122 -9 Don't know -8 Refusal 1 Yes 2 No Sysmiss Frequency of incidents of water shortages in a typical month in last fiscal yr Frequency of incidents of water shortages in a typical month in last fiscal yr Frequency of incidents of water shortages in a typical month in last fiscal yr Frequency of incidents of water shortages in a typical month in last fiscal yr Frequency of incidents of water shortages in a typical month in last fiscal yr In a typical month, over fiscal year 2007, how many incidents of insufficient water supply did this establishment experience? If answer is 0 then GO TO QUESTION C.19 151 -9 Don't know 1 2 3 4 5 6 7 8 9 10 15 16 28 30 60 Average length of water shortage (affecting production) in last fiscal year Average length of water shortage (affecting production) in last fiscal year Average length of water shortage (affecting production) in last fiscal year Average length of water shortage (affecting production) in last fiscal year Average length of water shortage (affecting production) in last fiscal year How long did these incidents of insufficient water supply last on average? 79 72 -9 Don't know 1 Less than one hour 2 3 4 5 6 7 8 10 12 24 Sysmiss Application to obtain a telephone connection submitted over the last two years Application to obtain a telephone connection submitted over the last two years Application to obtain a telephone connection submitted over the last two years Application to obtain a telephone connection submitted over the last two years Application to obtain a telephone connection submitted over the last two years Over the last two years, did this establishment submit an application to obtain a telephone connection? If answer is No or Don't Know then GO TO QUESTION C.22 151 -9 Don't know 1 Yes 2 No How many days did it take for you to receive a telephone connection service? How many days did it take for you to receive a telephone connection service? How many days did it take for you to receive a telephone connection service? How many days did it take for you to receive a telephone connection service? How many days did it take for you to receive a telephone connection service? In reference to that application for a telephone connection, approximately how many days did it take to obtain it from the day of the application to the day the service was received? 54 97 -9 Don't know -6 Still in process -5 Application denied 1 Less than one day 2 3 4 6 7 14 15 21 28 30 62 70 90 120 210 365 Sysmiss When you applied for a telephone connection was an informal gift requested? When you applied for a telephone connection was an informal gift requested? When you applied for a telephone connection was an informal gift requested? When you applied for a telephone connection was an informal gift requested? When you applied for a telephone connection was an informal gift requested? In reference to that application for a telephone connection, was an informal gift or payment expected or requested? 54 97 -9 Don't know -8 Refusal 1 Yes 2 No Sysmiss Do you currently communicate with clients and suppliers by e-mail? Do you currently communicate with clients and suppliers by e-mail? Do you currently communicate with clients and suppliers by e-mail? Do you currently communicate with clients and suppliers by e-mail? Do you currently communicate with clients and suppliers by e-mail? At the present time, does this establishment use any of the following: E-mail to communicate with clients or suppliers? 151 -9 Don't know 1 Yes 2 No Do you currently communicate with clients and suppliers via your website? Do you currently communicate with clients and suppliers via your website? Do you currently communicate with clients and suppliers via your website? Do you currently communicate with clients and suppliers via your website? Do you currently communicate with clients and suppliers via your website? At the present time, does this establishment use any of the following: Its own website? 151 -9 Don't know 1 Yes 2 No How much of an obstacle is electricity to the current operations of this firm? How much of an obstacle is electricity to the current operations of this firm? How much of an obstacle is electricity to the current operations of this firm? How much of an obstacle is electricity to the current operations of this firm? How much of an obstacle is electricity to the current operations of this firm? SHOW CARD Is electricity No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 151 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate obstacle 3 Major obstacle 4 Very Severe Obstacle In last fiscal year, what were this establishment’s total annual sales? In last fiscal year, what were this establishment’s total annual sales? In last fiscal year, what were this establishment’s total annual sales? In last fiscal year, what were this establishment’s total annual sales? In last fiscal year, what were this establishment’s total annual sales? In fiscal year 2007, what were this establishment's total annual sales? 151 -9 Don't know 13480 15000 20000 25000 40000 50000 60000 64872 70000 72000 75000 90500 95000 100000 120000 140000 180000 200000 210000 244062 250000 252506 260000 300000 320000 344473 360000 370000 440000 450000 468000 480000 500000 502600 527000 600000 700000 750000 780200 800000 830000 955000 1000000 1100000 1200000 1250000 1500000 1800000 2000000 2380255 2500000 2600000 2700000 2920000 3200000 3400000 3411888 3600000 3794960 3800000 4000000 4500000 5000000 5500000 6000000 6750000 7073710 8000000 8400000 9000000 9168000 10000000 12000000 15000000 17224588 22400624 23000000 24000000 25000000 25678061 29250000 30000000 35000000 50000000 65000000 68250000 70000000 75000000 80000000 85000000 95200000 100000000 133000000 160000600 178230478 480495702 What % of establishment's sales were: National sales? What % of establishment's sales were: National sales? What % of establishment's sales were: National sales? What % of establishment's sales were: National sales? What % of establishment's sales were: National sales? 1) SHOW CARD 2) INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE In fiscal year 2007, what percent of this establishment's sales were: National sales 151 -9 Don't know 5 10 15 20 40 50 60 70 90 95 100 What % of establishment's sales were: Indirect exports? (using a third party) What % of establishment's sales were: Indirect exports? (using a third party) What % of establishment's sales were: Indirect exports? (using a third party) What % of establishment's sales were: Indirect exports? (using a third party) What % of establishment's sales were: Indirect exports? (using a third party) 1) SHOW CARD 2) INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE In fiscal year 2007, what percent of this establishment's sales were: Indirect exports (sold domestically to third party that exports products) 151 -9 Don't know 5 10 20 40 60 80 90 100 What % of establishment's sales were: Direct exports? What % of establishment's sales were: Direct exports? What % of establishment's sales were: Direct exports? What % of establishment's sales were: Direct exports? What % of establishment's sales were: Direct exports? 1) SHOW CARD 2) INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE In fiscal year 2007, what percent of this establishment's sales were: Direct exports 151 -9 Don't know 5 10 20 30 40 50 80 85 95 100 In 2007, what % of annual export revenue was to: Neighboring Countries In 2007, what % of annual export revenue was to: Neighboring Countries In 2007, what % of annual export revenue was to: Neighboring Countries In 2007, what % of annual export revenue was to: Neighboring Countries In 2007, what % of annual export revenue was to: Neighboring Countries SHOW CARD In fiscal year 2007, what percent of this establishment's annual export revenue were to: Neighboring Countries within Sub-Saharan Africa 36 115 -9 Don't know 20 50 60 80 85 90 100 Sysmiss In 2007, what % of your annual export revenue was to: Developed Countries In 2007, what % of your annual export revenue was to: Developed Countries In 2007, what % of your annual export revenue was to: Developed Countries In 2007, what % of your annual export revenue was to: Developed Countries In 2007, what % of your annual export revenue was to: Developed Countries SHOW CARD In fiscal year 2007, what percent of this establishment's annual export revenue were to: Developed Countries 36 115 -9 Don't know 10 20 40 50 80 99 100 Sysmiss In 2007, what of your annual export revenue was to: (SHOW CARD) Other In 2007, what of your annual export revenue was to: (SHOW CARD) Other In 2007, what of your annual export revenue was to: (SHOW CARD) Other In 2007, what of your annual export revenue was to: (SHOW CARD) Other In 2007, what of your annual export revenue was to: (SHOW CARD) Other SHOW CARD In fiscal year 2007, what percent of this establishment's annual export revenue were to: Other 36 115 -9 Don't know 1 15 100 Sysmiss In 2007, when exporting directly, what is the main point of exit used? In 2007, when exporting directly, what is the main point of exit used? In 2007, when exporting directly, what is the main point of exit used? In 2007, when exporting directly, what is the main point of exit used? In 2007, when exporting directly, what is the main point of exit used? In fiscal year 2007, when exporting directly, what is the main point of exit (e.g., border crossing, land port, airport, or seaport) that this establishment used? 36 Don´t know Maseru Maseru Boarder Maseru Bridge Maseru Brigde Maseru bridge Seaport Seaport-Durban In 2007, what were the average clearing costs as % of the consignment value? In 2007, what were the average clearing costs as % of the consignment value? In 2007, what were the average clearing costs as % of the consignment value? In 2007, what were the average clearing costs as % of the consignment value? In 2007, what were the average clearing costs as % of the consignment value? Thinking of the main point of exit, in fiscal year 2007, what were the total clearing costs for an average consignment as a percent of the consignment value? In calculating the total clearing costs, please include things such as payments to clearing agents, storage fees, container handling fees, and gifts or informal payments to customs officials. 36 115 -9 Don't know 1 2 3 5 7 8 9 10 13 14 15 20 30 32 40 50 Sysmiss In 2007, how many av. days did it take for your exported goods to clear customs? In 2007, how many av. days did it take for your exported goods to clear customs? In 2007, how many av. days did it take for your exported goods to clear customs? In 2007, how many av. days did it take for your exported goods to clear customs? In 2007, how many av. days did it take for your exported goods to clear customs? In fiscal year 2007,when this establishment exported goods directly, how many days did it take on average from the time this establishment's goods arrived at their main point of exit (e.g., port, airport) until the time these goods cleared customs? 36 115 -9 Don't know -7 Does not apply (exports only within EU) 1 Less than one day 2 5 6 7 8 21 28 30 40 Sysmiss % consignment value exported directly lost to theft Fiscal Year 07 % consignment value exported directly lost to theft Fiscal Year 07 % consignment value exported directly lost to theft Fiscal Year 07 % consignment value exported directly lost to theft Fiscal Year 07 % consignment value exported directly lost to theft Fiscal Year 07 In fiscal year 2007, what percent of the consignment value of the products exported directly was lost while in transit because of theft? 36 115 -9 Don't know 1 2 4 5 6 7 Sysmiss % consignment value exported directly lost to breakage/spoilage Fiscal Year 07 % consignment value exported directly lost to breakage/spoilage Fiscal Year 07 % consignment value exported directly lost to breakage/spoilage Fiscal Year 07 % consignment value exported directly lost to breakage/spoilage Fiscal Year 07 % consignment value exported directly lost to breakage/spoilage Fiscal Year 07 In fiscal year 2007, what percent of the consignment value of the products exported directly was lost while in transit because of breakage or spoilage? 36 115 -9 Don't know 1 2 7 Sysmiss % consignment value shipped domestic lost to theft Fiscal Year 07 % consignment value shipped domestic lost to theft Fiscal Year 07 % consignment value shipped domestic lost to theft Fiscal Year 07 % consignment value shipped domestic lost to theft Fiscal Year 07 % consignment value shipped domestic lost to theft Fiscal Year 07 In fiscal year 2007, what percent of the consignment value of products this establishment shipped to supply domestic markets was lost while in transit because of theft? 151 -9 Don't know -7 No internal shipment made No losses 1 2 3 5 10 20 In 2007, for how long had you known your main supplier of your main sales item? In 2007, for how long had you known your main supplier of your main sales item? In 2007, for how long had you known your main supplier of your main sales item? In 2007, for how long had you known your main supplier of your main sales item? In 2007, for how long had you known your main supplier of your main sales item? In fiscal year 2007, for how many years have you known this establishment's primary supplier of its main input? 151 -9 Don't know 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 17 18 19 20 22 23 24 25 31 32 In 2007, did you subcontract any part of its production to other firms? In 2007, did you subcontract any part of its production to other firms? In 2007, did you subcontract any part of its production to other firms? In 2007, did you subcontract any part of its production to other firms? In 2007, did you subcontract any part of its production to other firms? In fiscal year 2007, did this establishment subcontract any part of its production to other firms? 151 -9 Don't know 1 Yes 2 No % of material inputs and supplies of domestic origin in last fiscal year % of material inputs and supplies of domestic origin in last fiscal year % of material inputs and supplies of domestic origin in last fiscal year % of material inputs and supplies of domestic origin in last fiscal year % of material inputs and supplies of domestic origin in last fiscal year SHOW CARD In fiscal year 2007, as a proportion of all of the material inputs or supplies purchased that year, what percent of this establishment's material inputs or supplies were: Material inputs or supplies of domestic origin 151 -9 Don't know 2 5 10 15 20 25 30 33 38 40 50 70 75 80 88 90 95 98 100 % of material inputs and supplies of foreign origin in last fiscal year % of material inputs and supplies of foreign origin in last fiscal year % of material inputs and supplies of foreign origin in last fiscal year % of material inputs and supplies of foreign origin in last fiscal year % of material inputs and supplies of foreign origin in last fiscal year SHOW CARD In fiscal year 2007, as a proportion of all of the material inputs or supplies purchased that year, what percent of this establishment's material inputs or supplies were: Material inputs or supplies of foreign origin IF 0, GO TO QUESTION D.30 151 -9 Don't know 2 5 10 12 20 25 30 50 60 62 67 70 75 80 85 90 95 98 100 Were any of these material inputs and supplies imported directly? Were any of these material inputs and supplies imported directly? Were any of these material inputs and supplies imported directly? Were any of these material inputs and supplies imported directly? Were any of these material inputs and supplies imported directly? Were any of the material inputs or supplies purchased in fiscal year 2007, imported directly? If answer is No or Don't Know then GO TO QUESTION D.30 108 43 -9 Don't know 1 Yes 2 No Sysmiss Av. no. days for imported goods to clear customs in last fiscal year Av. no. days for imported goods to clear customs in last fiscal year Av. no. days for imported goods to clear customs in last fiscal year Av. no. days for imported goods to clear customs in last fiscal year Av. no. days for imported goods to clear customs in last fiscal year In fiscal year 2007, when this establishment imported material inputs or supplies, how many days did it take on average from the time these goods arrived to their point of entry (e.g. port, airport) until the time these goods could be claimed from customs? 74 77 -9 Don't know 1 Less than one day 2 3 4 5 7 14 15 21 26 28 30 35 Sysmiss How much of an obstcle is: transportation of goods, supplies, and inputs? How much of an obstcle is: transportation of goods, supplies, and inputs? How much of an obstcle is: transportation of goods, supplies, and inputs? How much of an obstcle is: transportation of goods, supplies, and inputs? How much of an obstcle is: transportation of goods, supplies, and inputs? SHOW CARD Is transport No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 151 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate obstacle 3 Major obstacle 4 Very Severe Obstacle How much of an obstacle is: customs and trade regulations? How much of an obstacle is: customs and trade regulations? How much of an obstacle is: customs and trade regulations? How much of an obstacle is: customs and trade regulations? How much of an obstacle is: customs and trade regulations? SHOW CARD Are customs and trade regulations No Obstacle, a Minor Obstacle, a Moderate obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 151 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate obstacle 3 Major obstacle 4 Very Severe Obstacle What is the local market share of your main product line, in 2007? What is the local market share of your main product line, in 2007? What is the local market share of your main product line, in 2007? What is the local market share of your main product line, in 2007? What is the local market share of your main product line, in 2007? Please estimate what is the local market share of this establishment's main product line, in fiscal year 2007. 151 -9 Don't know 1 2 3 5 6 7 8 10 15 18 20 24 25 30 35 40 42 45 50 60 65 67 78 80 90 95 100 Do you use technology licensed from a foreign-owned company? Do you use technology licensed from a foreign-owned company? Do you use technology licensed from a foreign-owned company? Do you use technology licensed from a foreign-owned company? Do you use technology licensed from a foreign-owned company? Does this establishment at present use technology licensed from a foreign-owned company, excluding office software? 151 -9 Don't know 1 Yes 2 No Does this establishment compete against unregistered or informal firms? Does this establishment compete against unregistered or informal firms? Does this establishment compete against unregistered or informal firms? Does this establishment compete against unregistered or informal firms? Does this establishment compete against unregistered or informal firms? Does this establishment compete against unregistered or informal firms? 151 -9 Don't know 1 Yes 2 No How much of an obstacle are the informal sector competitors to your operations? How much of an obstacle are the informal sector competitors to your operations? How much of an obstacle are the informal sector competitors to your operations? How much of an obstacle are the informal sector competitors to your operations? How much of an obstacle are the informal sector competitors to your operations? SHOW CARD Are practices of competitors in the informal sector No Obstacle, a Minor Obstacle, a Moderate Obstacle, Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 151 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate obstacle 3 Major obstacle 4 Very Severe Obstacle Applic. to obtain a construction-related permit submitted over the last 2 years Applic. to obtain a construction-related permit submitted over the last 2 years Applic. to obtain a construction-related permit submitted over the last 2 years Applic. to obtain a construction-related permit submitted over the last 2 years Applic. to obtain a construction-related permit submitted over the last 2 years More specifically, over the last two years, did this establishment submit an application to obtain a construction-related permit? If answer is No or Don't Know then GO TO QUESTION G.30 151 -9 Don't know 1 Yes 2 No How many days did it take for you to obtain a construction-related permit? How many days did it take for you to obtain a construction-related permit? How many days did it take for you to obtain a construction-related permit? How many days did it take for you to obtain a construction-related permit? How many days did it take for you to obtain a construction-related permit? In reference to that application for a construction-related permit, approximately how many days did it take to obtain it from the day of the application to the day the permit was granted? 29 122 -9 Don't know -6 Still in process -5 Application denied 1 Less than one day 2 3 4 5 7 30 45 60 90 365 Sysmiss Informal gift/payment expected or requested for a construction-related permit Informal gift/payment expected or requested for a construction-related permit Informal gift/payment expected or requested for a construction-related permit Informal gift/payment expected or requested for a construction-related permit Informal gift/payment expected or requested for a construction-related permit In reference to that application for a construction-related permit, was an informal gift or payment expected or requested? 29 122 -9 Don't know -8 Refusal 1 Yes 2 No Sysmiss How much of an obstacle is access to land to the operations of this firm? How much of an obstacle is access to land to the operations of this firm? How much of an obstacle is access to land to the operations of this firm? How much of an obstacle is access to land to the operations of this firm? How much of an obstacle is access to land to the operations of this firm? SHOW CARD Is access to land No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 151 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate obstacle 3 Major obstacle 4 Very Severe Obstacle In fiscal year 2007, did this establishment pay for security? In fiscal year 2007, did this establishment pay for security? In fiscal year 2007, did this establishment pay for security? In fiscal year 2007, did this establishment pay for security? In fiscal year 2007, did this establishment pay for security? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: We now turn to another topic. In fiscal year 2007, did this establishment pay for security, for example equipment, personnel, or professional security services? If answer is No or Don't Know then GO TO QUESTION I.3 151 -9 Don't know 1 Yes 2 No Percentage of total annual sales paid for security in last fiscal year Percentage of total annual sales paid for security in last fiscal year Percentage of total annual sales paid for security in last fiscal year Percentage of total annual sales paid for security in last fiscal year Percentage of total annual sales paid for security in last fiscal year In fiscal year 2007, what percent of this establishment's total annual sales was paid for security, or what was the total annual cost of security? Percent of total annual sales for security PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 28 123 -9 Don't know 1 2 6 8 10 12 15 20 24 25 Sysmiss In last fiscal year, what is the total annual cost of security? In last fiscal year, what is the total annual cost of security? In last fiscal year, what is the total annual cost of security? In last fiscal year, what is the total annual cost of security? In last fiscal year, what is the total annual cost of security? In fiscal year 2007, what percent of this establishment's total annual sales was paid for security, or what was the total annual cost of security? Total annual cost of security PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 80 71 -9 Don't know 1062 7000 7200 10000 10200 10800 12000 13000 15000 18000 21000 21600 24000 30000 32000 35724 36000 40000 43200 50000 60000 78501 79200 90000 93000 100000 120000 144000 150000 163000 200000 240000 480000 700000 Sysmiss Losses due to theft, robbery, vandalism or arson experienced in last fiscal year Losses due to theft, robbery, vandalism or arson experienced in last fiscal year Losses due to theft, robbery, vandalism or arson experienced in last fiscal year Losses due to theft, robbery, vandalism or arson experienced in last fiscal year Losses due to theft, robbery, vandalism or arson experienced in last fiscal year In fiscal year 2007, did this establishment experience losses as a result of theft, robbery, vandalism or arson? If answer is No or Don't Know then GO TO QUESTION I.30 151 -9 Don't know 1 Yes 2 No Losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) Losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) Losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) Losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) Losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) In fiscal year 2007, what were the estimated losses as a result of theft, robbery, vandalism or arson that occurred on this establishment's premises either as a percentage of total annual sales or as total annual losses? Losses as percent of total annual sales PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 34 117 -9 Don't know 1 2 3 4 5 6 10 11 25 30 35 40 90 Sysmiss Value of losses due to theft, robbery,vandalism or arson in last fiscal yr Value of losses due to theft, robbery,vandalism or arson in last fiscal yr Value of losses due to theft, robbery,vandalism or arson in last fiscal yr Value of losses due to theft, robbery,vandalism or arson in last fiscal yr Value of losses due to theft, robbery,vandalism or arson in last fiscal yr In fiscal year 2007, what were the estimated losses as a result of theft, robbery, vandalism or arson that occurred on this establishment's premises either as a percentage of total annual sales or as total annual losses? Total annual value of losses PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 42 109 -9 Don't know 300 500 600 1500 2000 3000 6000 10000 12000 15000 16000 30000 40000 50000 90000 100000 120000 250000 300000 500000 600000 Sysmiss How much of an obstacle are crime, theft and disorder to this establishment? How much of an obstacle are crime, theft and disorder to this establishment? How much of an obstacle are crime, theft and disorder to this establishment? How much of an obstacle are crime, theft and disorder to this establishment? How much of an obstacle are crime, theft and disorder to this establishment? SHOW CARD Are crime, theft and disorder No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 151 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate obstacle 3 Major obstacle 4 Very Severe Obstacle % of total annual sales paid for before the delivery in last fiscal year % of total annual sales paid for before the delivery in last fiscal year % of total annual sales paid for before the delivery in last fiscal year % of total annual sales paid for before the delivery in last fiscal year % of total annual sales paid for before the delivery in last fiscal year SHOW CARD In fiscal year 2007, what percent of this establishment's total annual sales of its goods or services were: Paid for before the delivery? 151 -9 Don't know 2 5 9 10 20 30 38 40 45 50 55 60 70 80 90 100 And what percent were: Paid on delivery? And what percent were: Paid on delivery? And what percent were: Paid on delivery? And what percent were: Paid on delivery? And what percent were: Paid on delivery? SHOW CARD In fiscal year 2007, what percent of this establishment's total annual sales of its goods or services were: Paid for on delivery? 151 -9 Don't know 2 4 5 10 15 20 25 30 35 40 50 55 60 70 80 90 95 100 And what percent were: Paid after delivery? And what percent were: Paid after delivery? And what percent were: Paid after delivery? And what percent were: Paid after delivery? And what percent were: Paid after delivery? SHOW CARD In fiscal year 2007, what percent of this establishment's total annual sales of its goods or services were: Paid for after delivery? 151 -9 Don't know 1 5 10 20 25 27 30 40 50 55 60 65 70 80 90 94 95 96 98 100 % of working capital financed from internal funds/Retained earnings in FY 07 % of working capital financed from internal funds/Retained earnings in FY 07 % of working capital financed from internal funds/Retained earnings in FY 07 % of working capital financed from internal funds/Retained earnings in FY 07 % of working capital financed from internal funds/Retained earnings in FY 07 INTERVIEWER: SHOW CARD Over fiscal year 2007, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Internal funds/Retained earnings 151 -9 Don't know 5 10 15 20 30 35 40 45 50 54 55 60 64 70 75 80 85 90 95 98 100 % of working capital that was borrowed from banks in FY 07 % of working capital that was borrowed from banks in FY 07 % of working capital that was borrowed from banks in FY 07 % of working capital that was borrowed from banks in FY 07 % of working capital that was borrowed from banks in FY 07 INTERVIEWER: SHOW CARD Over fiscal year 2007, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Borrowed from banks (private and state-owned) 151 -9 Don't know 2 5 6 10 15 20 25 30 40 45 50 55 60 65 70 80 90 100 % working capital borrowed from non-bank financial institutions in FY 07 % working capital borrowed from non-bank financial institutions in FY 07 % working capital borrowed from non-bank financial institutions in FY 07 % working capital borrowed from non-bank financial institutions in FY 07 % working capital borrowed from non-bank financial institutions in FY 07 INTERVIEWER: SHOW CARD Over fiscal year 2007, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Borrowed from non-bank financial institutions 151 -9 Don't know 5 25 30 60 80 95 100 % working capital financed by purchases on suppl. credit & cust. advances FY 07 % working capital financed by purchases on suppl. credit & cust. advances FY 07 % working capital financed by purchases on suppl. credit & cust. advances FY 07 % working capital financed by purchases on suppl. credit & cust. advances FY 07 % working capital financed by purchases on suppl. credit & cust. advances FY 07 INTERVIEWER: SHOW CARD Over fiscal year 2007, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Purchases on credit from suppliers and advances from customers 151 -9 Don't know 2 5 8 10 20 30 35 40 45 50 60 70 75 90 100 % working capital financed from other sources FY 07 % working capital financed from other sources FY 07 % working capital financed from other sources FY 07 % working capital financed from other sources FY 07 % working capital financed from other sources FY 07 INTERVIEWER: SHOW CARD Over fiscal year 2007, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Other (moneylenders, friends, relatives, etc.) 151 -9 Don't know 8 10 15 20 30 40 50 90 100 Did this establishment purchase any fixed assets in last fiscal yr? Did this establishment purchase any fixed assets in last fiscal yr? Did this establishment purchase any fixed assets in last fiscal yr? Did this establishment purchase any fixed assets in last fiscal yr? Did this establishment purchase any fixed assets in last fiscal yr? In fiscal year 2007, did this establishment purchase any fixed assets, such as machinery, vehicles, equipment, land or buildings? If answer is No or Don't Know then GO TO QUESTION K.6 151 -9 Don't know 1 Yes 2 No % of fixed assets funded by Internal funds\ Retained earnings in last fiscal yr % of fixed assets funded by Internal funds\ Retained earnings in last fiscal yr % of fixed assets funded by Internal funds\ Retained earnings in last fiscal yr % of fixed assets funded by Internal funds\ Retained earnings in last fiscal yr % of fixed assets funded by Internal funds\ Retained earnings in last fiscal yr SHOW CARD Over fiscal year 2007, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Internal funds or retained earnings 105 46 -9 Don't know 5 10 15 20 30 40 50 55 60 70 75 80 90 95 100 Sysmiss Owners’ contributions or issued new equity Owners’ contributions or issued new equity Owners’ contributions or issued new equity Owners’ contributions or issued new equity Owners’ contributions or issued new equity SHOW CARD Over fiscal year 2007, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Owners' contribution or issued new equity shares 105 46 -9 Don't know 20 40 45 50 70 90 100 Sysmiss % fixed assets financed from issued new debt FY 07 % fixed assets financed from issued new debt FY 07 % fixed assets financed from issued new debt FY 07 % fixed assets financed from issued new debt FY 07 % fixed assets financed from issued new debt FY 07 SHOW CARD Over fiscal year 2007, please estimate the proportion of this establishment’s total purchase of fixed assets that was financed from each of the following sources? Issued new debt (including commercial paper and debentures) 105 46 -9 Don't know 100 Sysmiss % of fixed assets that was borrowed from banks in FY 07 % of fixed assets that was borrowed from banks in FY 07 % of fixed assets that was borrowed from banks in FY 07 % of fixed assets that was borrowed from banks in FY 07 % of fixed assets that was borrowed from banks in FY 07 SHOW CARD Over fiscal year 2007, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Borrowed from banks (private and state-owned) 105 46 -9 Don't know 5 10 15 20 25 30 40 60 70 80 90 100 Sysmiss % offixed assets that was borrowed from non-bank financial institutions in FY 07 % offixed assets that was borrowed from non-bank financial institutions in FY 07 % offixed assets that was borrowed from non-bank financial institutions in FY 07 % offixed assets that was borrowed from non-bank financial institutions in FY 07 % offixed assets that was borrowed from non-bank financial institutions in FY 07 SHOW CARD Over fiscal year 2007, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Borrowed from non-bank financial institutions 105 46 -9 Don't know 25 95 100 Sysmiss Purchases on credit from suppliers and advances from customers Purchases on credit from suppliers and advances from customers Purchases on credit from suppliers and advances from customers Purchases on credit from suppliers and advances from customers Purchases on credit from suppliers and advances from customers SHOW CARD Over fiscal year 2007, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Purchases on credit from suppliers and advances from customers 105 46 -9 Don't know 10 20 30 45 70 75 100 Sysmiss % fixed assets financed from other sources FY 07 % fixed assets financed from other sources FY 07 % fixed assets financed from other sources FY 07 % fixed assets financed from other sources FY 07 % fixed assets financed from other sources FY 07 Over fiscal year 2007, please estimate the proportion of this establishment’s total purchase of fixed assets that was financed from each of the following sources? Other (moneylenders, friends, relatives, etc) 105 46 -9 Don't know 10 20 50 80 85 90 100 Sysmiss Does this establishment have a checking and\or saving account? Does this establishment have a checking and\or saving account? Does this establishment have a checking and\or saving account? Does this establishment have a checking and\or saving account? Does this establishment have a checking and\or saving account? Now let's talk about the establishment's current situation. At this time, does this establishment have a checking or savings account? 151 -9 Don't know 1 Yes 2 No At this time, does this establishment have an overdraft facility? At this time, does this establishment have an overdraft facility? At this time, does this establishment have an overdraft facility? At this time, does this establishment have an overdraft facility? At this time, does this establishment have an overdraft facility? At this time, does this establishment have an overdraft facility? 151 -9 Don't know 1 Yes 2 No Does this establishment have a line of credit or loan from a financial inst.? Does this establishment have a line of credit or loan from a financial inst.? Does this establishment have a line of credit or loan from a financial inst.? Does this establishment have a line of credit or loan from a financial inst.? Does this establishment have a line of credit or loan from a financial inst.? At this time, does this establishment have a line of credit or a loan from a financial institution? If answer is No or Don't Know then GO TO QUESTION K.16 151 -9 Don't know 1 Yes 2 No What is the rate of interest of this most recent [line of credit or loan]? What is the rate of interest of this most recent [line of credit or loan]? What is the rate of interest of this most recent [line of credit or loan]? What is the rate of interest of this most recent [line of credit or loan]? What is the rate of interest of this most recent [line of credit or loan]? What is the rate of interest of this most recent [line of credit or loan]? 43 108 -9 Don't know 2 5 7 10 12 13 14 15 16 17 18 19 20 21 24 25 30 Sysmiss Financing required for the most recent line of credit or loan Financing required for the most recent line of credit or loan Financing required for the most recent line of credit or loan Financing required for the most recent line of credit or loan Financing required for the most recent line of credit or loan Referring only to this most recent loan or line of credit, did the financing require collateral? If answer is No or Don't Know then GO TO QUESTION K.16 43 108 -9 Don't know 1 Yes 2 No Sysmiss Approx. collateral needed as % of the loan value \ value of the line of credit Approx. collateral needed as % of the loan value \ value of the line of credit Approx. collateral needed as % of the loan value \ value of the line of credit Approx. collateral needed as % of the loan value \ value of the line of credit Approx. collateral needed as % of the loan value \ value of the line of credit Referring only to this most recent line of credit or loan, what was the approximate value of the collateral required as a percentage of the loan value or the value of the line of credit? 24 127 -9 Don't know 1 2 3 12 15 20 25 30 35 40 50 65 80 100 400 2000000 Sysmiss In last fiscal yr, did establishment apply for new loans/lines of credit? In last fiscal yr, did establishment apply for new loans/lines of credit? In last fiscal yr, did establishment apply for new loans/lines of credit? In last fiscal yr, did establishment apply for new loans/lines of credit? In last fiscal yr, did establishment apply for new loans/lines of credit? Referring again to the last fiscal year 2007, did this establishment apply for any loans or lines of credit? 151 -9 Don't know 1 Yes 2 No Main reason for not applying for new loans or new lines of credit Main reason for not applying for new loans or new lines of credit Main reason for not applying for new loans or new lines of credit Main reason for not applying for new loans or new lines of credit Main reason for not applying for new loans or new lines of credit SHOW CARD What was the main reason why this establishment did not apply for any line of credit or loan in fiscal year 2007? No need for a loan - establishment has sufficient capital Application procedures for loans or lines of credit are complex Interest rates are not favorable Collateral requirements are too high Size of loan and maturity are insufficient It is necessary to make informal payments to get bank loans Did not think it would be approved Other 100 51 -9 Don't know 1 No need for a loan - establishment has sufficient capital 2 Application procedures for loans or lines of credit are comp 3 Interest rates are not favorable 4 Collateral requirements are too high 5 Size of loan or maturity are insufficient 6 Did not think it would be approved 7 Other 8 It is necessary to make informal payments to get bank loans Sysmiss Apply for any new loans/lines of credit that were rejected in last fiscal year? Apply for any new loans/lines of credit that were rejected in last fiscal year? Apply for any new loans/lines of credit that were rejected in last fiscal year? Apply for any new loans/lines of credit that were rejected in last fiscal year? Apply for any new loans/lines of credit that were rejected in last fiscal year? In fiscal year 2007, did this establishment apply for any new loans or new lines of credit that were rejected? 51 100 -9 Don't know 1 Yes 2 No Sysmiss How many of those loan or line of credit applications were rejected? How many of those loan or line of credit applications were rejected? How many of those loan or line of credit applications were rejected? How many of those loan or line of credit applications were rejected? How many of those loan or line of credit applications were rejected? How many of those loan or line of credit applications were rejected? 14 137 -9 Don't know 1 2 Sysmiss Financial statements checked & certified by external auditor in last fiscal yr? Financial statements checked & certified by external auditor in last fiscal yr? Financial statements checked & certified by external auditor in last fiscal yr? Financial statements checked & certified by external auditor in last fiscal yr? Financial statements checked & certified by external auditor in last fiscal yr? In fiscal year 2007, did this establishment have its annual financial statements checked and certified by an external auditor? 151 -9 Don't know -6 Still In Process 1 Yes 2 No How much of an obstacle is: Access to finance How much of an obstacle is: Access to finance How much of an obstacle is: Access to finance How much of an obstacle is: Access to finance How much of an obstacle is: Access to finance SHOW CARD Is access to finance, which includes availability and cost, interest rates, fees and collateral requirements, No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 151 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate obstacle 3 Major obstacle 4 Very Severe Obstacle The court system is fair, impartial and uncorrupted The court system is fair, impartial and uncorrupted The court system is fair, impartial and uncorrupted The court system is fair, impartial and uncorrupted The court system is fair, impartial and uncorrupted 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The following questions assess how establishments, such as this one, deal with government officials and their agencies. 2) SHOW CARD I am going to read some statements that describe the courts system and how it could affect business. For each statement, please tell me if you Strongly disagree, Tend to disagree, Tend to agree, or Strongly agree. "The court system is fair, impartial and uncorrupted." 151 -9 Don't know 1 Strongly disagree 2 Tend to disagree 3 Tend to agree 4 Strongly agree What % of senior management time was spent in dealing with govt regulations? What % of senior management time was spent in dealing with govt regulations? What % of senior management time was spent in dealing with govt regulations? What % of senior management time was spent in dealing with govt regulations? What % of senior management time was spent in dealing with govt regulations? In a typical week over the last year, what percentage of total senior management's time was spent on dealing with requirements imposed by government regulations? [By senior management I mean managers, directors, and officers above direct supervisors of production/sales workers. Some examples of government regulations are taxes, customs, labor regulations, licensing and registration, including dealings with officials and completing forms] 151 -9 Don't know No time was spent 1 2 3 5 9 10 15 20 25 30 40 50 60 70 Over the last 12 months, was this establishment inspected by tax officials? Over the last 12 months, was this establishment inspected by tax officials? Over the last 12 months, was this establishment inspected by tax officials? Over the last 12 months, was this establishment inspected by tax officials? Over the last 12 months, was this establishment inspected by tax officials? Over the last year, was this establishment visited or inspected by tax officials? If answer is No or Don't Know then GO TO QUESTION J.6a 151 -9 Don't know 1 Yes 2 No Frequency of inspections/requirement for meeting by tax officials Frequency of inspections/requirement for meeting by tax officials Frequency of inspections/requirement for meeting by tax officials Frequency of inspections/requirement for meeting by tax officials Frequency of inspections/requirement for meeting by tax officials Over the last year, how many times was this establishment either inspected by tax officials or required to meet with them? 99 52 -9 Don't know 1 2 3 4 5 6 7 10 12 15 132 Sysmiss In any of these inspections was a gift or informal requested ? In any of these inspections was a gift or informal requested ? In any of these inspections was a gift or informal requested ? In any of these inspections was a gift or informal requested ? In any of these inspections was a gift or informal requested ? In any of these inspections or meetings was a gift or informal payment expected or requested? 99 52 -9 Don't know -8 Refusal 1 Yes 2 No Sysmiss Government contract secured (or attempted) in the last 12 months? Government contract secured (or attempted) in the last 12 months? Government contract secured (or attempted) in the last 12 months? Government contract secured (or attempted) in the last 12 months? Government contract secured (or attempted) in the last 12 months? Over the last year, has this establishment secured or attempted to secure a government contract? If answer is No or Don't Know then GO TO QUESTION J.7 151 -9 Don't know 1 Yes 2 No % of contract value av. firm pays in informal gifts to govt to secure contract? % of contract value av. firm pays in informal gifts to govt to secure contract? % of contract value av. firm pays in informal gifts to govt to secure contract? % of contract value av. firm pays in informal gifts to govt to secure contract? % of contract value av. firm pays in informal gifts to govt to secure contract? When establishments like this one do business with the government, what percent of the contract value would be typically paid in informal payments or gifts to secure the contract? 60 91 -9 Don't know -8 Refusal No payments/gifts are typically paid 1 2 5 10 20 Sysmiss Percent of total annual sales paid in informal payments Percent of total annual sales paid in informal payments Percent of total annual sales paid in informal payments Percent of total annual sales paid in informal payments Percent of total annual sales paid in informal payments It is said that establishments are sometimes required to make gifts or informal payments to public officials to "get things done" with regard to customs, taxes, licenses, regulations, services etc. On average, what percent of total annual sales, or estimated total annual value, do establishments like this one pay in informal payments or gifts to public officials for this purpose? Percent of total annual sales paid as informal payment PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 13 138 -9 Don't know -8 Refusal No payments/gifts are typically paid 1 2 5 7 20 34 Sysmiss Total annual informal payment Total annual informal payment Total annual informal payment Total annual informal payment Total annual informal payment It is said that establishments are sometimes required to make gifts or informal payments to public officials to "get things done" with regard to customs, taxes, licenses, regulations, services etc. On average, what percent of total annual sales, or estimated total annual value, do establishments like this one pay in informal payments or gifts to public officials for this purpose? Total annual informal payment PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 138 13 -9 Don't know -8 Refusal No payments/gifts are typically paid Sysmiss Application to obtain an import license submitted over the last 2 years? Application to obtain an import license submitted over the last 2 years? Application to obtain an import license submitted over the last 2 years? Application to obtain an import license submitted over the last 2 years? Application to obtain an import license submitted over the last 2 years? Over the last two years, did this establishment submit an application to obtain an import license? If anwer is No or Don't Know then GO TO QUESTION J.13 151 -9 Don't know 1 Yes 2 No How many days did it take to obtain your import license? How many days did it take to obtain your import license? How many days did it take to obtain your import license? How many days did it take to obtain your import license? How many days did it take to obtain your import license? Approximately how many days did it take to obtain this import license from the day of the application to the day it was granted? 25 126 -9 Don't know -6 Still in process -5 Application denied 1 Less than one day 2 3 5 7 14 91 Sysmiss When you applied for an import license, was an informal gift requested? When you applied for an import license, was an informal gift requested? When you applied for an import license, was an informal gift requested? When you applied for an import license, was an informal gift requested? When you applied for an import license, was an informal gift requested? In reference to that application for an import license, was an informal gift or payment expected or requested? 25 126 -9 Don't know -8 Refusal 1 Yes 2 No Sysmiss Application to obtain an operating license submitted over last 2 years? Application to obtain an operating license submitted over last 2 years? Application to obtain an operating license submitted over last 2 years? Application to obtain an operating license submitted over last 2 years? Application to obtain an operating license submitted over last 2 years? Over the last two years, did this establishment submit an application to obtain an operating license? If answer is No or Don't Know then GO TO QUESTION J.30 151 -9 Don't know 1 Yes 2 No How many days did it take to obtain your operating license? How many days did it take to obtain your operating license? How many days did it take to obtain your operating license? How many days did it take to obtain your operating license? How many days did it take to obtain your operating license? Approximately how many days did it take to obtain this operating license from the day of the application to the day it was granted? 80 71 -9 Don't know -6 Still in process -5 Application denied 1 Less than one day 2 3 4 5 7 10 14 21 28 29 30 34 60 90 3030 5555 Sysmiss When you applied for an operating license was an informal gift requested? When you applied for an operating license was an informal gift requested? When you applied for an operating license was an informal gift requested? When you applied for an operating license was an informal gift requested? When you applied for an operating license was an informal gift requested? In reference to that application for an operating license, was an informal gift or payment expected or requested? 80 71 -9 Don't know -8 Refusal 1 Yes 2 No Sysmiss Obstacle to the current operations : Tax rates Obstacle to the current operations : Tax rates Obstacle to the current operations : Tax rates Obstacle to the current operations : Tax rates Obstacle to the current operations : Tax rates 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Tax rates 151 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate obstacle 3 Major obstacle 4 Very Severe Obstacle Obstacle to the current operations : Tax administrations Obstacle to the current operations : Tax administrations Obstacle to the current operations : Tax administrations Obstacle to the current operations : Tax administrations Obstacle to the current operations : Tax administrations 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Tax administration 151 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate obstacle 3 Major obstacle 4 Very Severe Obstacle Obstacle to the current operations : Business licensing and permits Obstacle to the current operations : Business licensing and permits Obstacle to the current operations : Business licensing and permits Obstacle to the current operations : Business licensing and permits Obstacle to the current operations : Business licensing and permits 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Business licensing and permits 151 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate obstacle 3 Major obstacle 4 Very Severe Obstacle Obstacle to the current operations : Political instability Obstacle to the current operations : Political instability Obstacle to the current operations : Political instability Obstacle to the current operations : Political instability Obstacle to the current operations : Political instability 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Political instability 151 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate obstacle 3 Major obstacle 4 Very Severe Obstacle Obstacle to the current operations : Corruption Obstacle to the current operations : Corruption Obstacle to the current operations : Corruption Obstacle to the current operations : Corruption Obstacle to the current operations : Corruption 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Corruption 151 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate obstacle 3 Major obstacle 4 Very Severe Obstacle Obstacle to the current operations : Courts Obstacle to the current operations : Courts Obstacle to the current operations : Courts Obstacle to the current operations : Courts Obstacle to the current operations : Courts 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Courts 151 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate obstacle 3 Major obstacle 4 Very Severe Obstacle No. permanent, full-time employees of this firm at end of last fiscal year No. permanent, full-time employees of this firm at end of last fiscal year No. permanent, full-time employees of this firm at end of last fiscal year No. permanent, full-time employees of this firm at end of last fiscal year No. permanent, full-time employees of this firm at end of last fiscal year READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: Now I would like to ask you a few questions about this establishment's labour force. At the end of fiscal year 2007, how many permanent, full-time employees did this establishment employ? Please include all employees and managers INTERVIEWER: include interviewee if applicable 151 -9 Don't know 1 2 3 4 5 6 7 8 9 10 11 12 14 15 16 18 19 20 22 23 24 25 27 30 32 36 39 40 41 42 45 48 50 51 53 55 58 60 75 80 82 85 86 100 107 121 128 140 160 172 184 250 260 300 400 460 492 500 600 680 700 800 850 900 1200 1220 1300 1600 3800 64000 No. permanent, full-time employees of this firm at end of 3 fiscal years ago No. permanent, full-time employees of this firm at end of 3 fiscal years ago No. permanent, full-time employees of this firm at end of 3 fiscal years ago No. permanent, full-time employees of this firm at end of 3 fiscal years ago No. permanent, full-time employees of this firm at end of 3 fiscal years ago Three fiscal years ago, at the end of fiscal year [insert three complete fiscal years ago], how many permanent, full-time employees did this establishment employ? Please include all employees and managers INTERVIEWER: include interviewee if applicable 151 -9 Don't know -7 Not in business three years ago 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 18 19 20 23 25 26 28 30 35 36 40 45 48 49 50 54 57 60 75 80 90 120 121 131 160 170 200 225 281 289 340 350 410 450 500 550 850 1000 1050 1210 1500 64000 No. FT employees who were female at end of last fiscal yr No. FT employees who were female at end of last fiscal yr No. FT employees who were female at end of last fiscal yr No. FT employees who were female at end of last fiscal yr No. FT employees who were female at end of last fiscal yr At the end of fiscal year 2007, how many permanent full-time employees of this establishment for the following categories were female? 151 -9 Don't know 1 2 3 4 5 6 7 8 9 10 11 12 15 16 17 18 20 30 40 41 45 68 70 75 82 83 100 130 250 300 350 450 570 600 820 1000 1100 1400 3578 38400 No. full-time temporary employees employed at end of last fiscal year No. full-time temporary employees employed at end of last fiscal year No. full-time temporary employees employed at end of last fiscal year No. full-time temporary employees employed at end of last fiscal year No. full-time temporary employees employed at end of last fiscal year How many full-time temporary employees did this establishment employ in fiscal year 2007? IF 0, GO TO QUESTION AFL.8a 151 -9 Don't know 1 2 3 4 5 6 7 8 10 12 14 15 18 20 22 23 25 30 40 45 50 55 57 60 90 100 140 160 200 260 280 475 500 600 Av.length of employment of all FT temporary employees in last fiscal year Av.length of employment of all FT temporary employees in last fiscal year Av.length of employment of all FT temporary employees in last fiscal year Av.length of employment of all FT temporary employees in last fiscal year Av.length of employment of all FT temporary employees in last fiscal year What was the average length of employment of all full-time temporary employees in fiscal year 2007? 91 60 -9 Don't know 1 Less than one month 2 3 4 5 6 7 8 10 12 Sysmiss At end of 2007, how many part-time workers did you employ? At end of 2007, how many part-time workers did you employ? At end of 2007, how many part-time workers did you employ? At end of 2007, how many part-time workers did you employ? At end of 2007, how many part-time workers did you employ? At the end of fiscal year 2007, how many part-time workers-workers that work less than a full shift per day-were employed by the establishment? 151 -9 Don't know 1 2 3 4 5 6 7 8 10 11 12 15 20 25 30 40 50 70 100 110 140 300 What percent of this establishment’s workforce is currently unionized? What percent of this establishment’s workforce is currently unionized? What percent of this establishment’s workforce is currently unionized? What percent of this establishment’s workforce is currently unionized? What percent of this establishment’s workforce is currently unionized? What percent of this establishment's workforce is currently unionized? 151 -9 Don't know 1 2 3 4 5 6 7 10 12 14 15 20 25 30 35 40 42 46 48 50 53 60 70 80 90 99 100 Formal training programs for permanent, FT employees ran in last fiscal yr Formal training programs for permanent, FT employees ran in last fiscal yr Formal training programs for permanent, FT employees ran in last fiscal yr Formal training programs for permanent, FT employees ran in last fiscal yr Formal training programs for permanent, FT employees ran in last fiscal yr Over fiscal year 2007, did this establishment have formal training programs for its permanent, full-time employees? 151 -9 Don't know 1 Yes 2 No How much of an obstacle are labour regulations to the operations of this firm? How much of an obstacle are labour regulations to the operations of this firm? How much of an obstacle are labour regulations to the operations of this firm? How much of an obstacle are labour regulations to the operations of this firm? How much of an obstacle are labour regulations to the operations of this firm? SHOW CARD Are labor regulations No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 151 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate obstacle 3 Major obstacle 4 Very Severe Obstacle How much of an obstacle is inadequately educated wokforce to your firm? How much of an obstacle is inadequately educated wokforce to your firm? How much of an obstacle is inadequately educated wokforce to your firm? How much of an obstacle is inadequately educated wokforce to your firm? How much of an obstacle is inadequately educated wokforce to your firm? SHOW CARD Is an inadequately educated workforce No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 151 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate obstacle 3 Major obstacle 4 Very Severe Obstacle Do you currently have a pre-employment health check for new employees? Do you currently have a pre-employment health check for new employees? Do you currently have a pre-employment health check for new employees? Do you currently have a pre-employment health check for new employees? Do you currently have a pre-employment health check for new employees? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: We now turn to another topic. Does this establishment currently have a pre-employment health check for new employees? 151 -9 Don't know 1 Yes 2 No Affected in past 2yrs by: High absenteeism due to sickness Affected in past 2yrs by: High absenteeism due to sickness Affected in past 2yrs by: High absenteeism due to sickness Affected in past 2yrs by: High absenteeism due to sickness Affected in past 2yrs by: High absenteeism due to sickness Have the following situations affected this establishment's workforce in the past 2 years: High absenteeism due to sickness 151 -9 Don't know 1 Yes 2 No Affected in past 2yrs by: High absenteeism as employees care for family/friends Affected in past 2yrs by: High absenteeism as employees care for family/friends Affected in past 2yrs by: High absenteeism as employees care for family/friends Affected in past 2yrs by: High absenteeism as employees care for family/friends Affected in past 2yrs by: High absenteeism as employees care for family/friends Have the following situations affected this establishment's workforce in the past 2 years: High absenteeism as employees need to care of family members or friends due to sickness 151 -9 Don't know 1 Yes 2 No Affected in past 2yrs by: High absenteeism due to HIV/AIDS Affected in past 2yrs by: High absenteeism due to HIV/AIDS Affected in past 2yrs by: High absenteeism due to HIV/AIDS Affected in past 2yrs by: High absenteeism due to HIV/AIDS Affected in past 2yrs by: High absenteeism due to HIV/AIDS Has HIV/AIDS affected this establishment's workforce in any of the following ways in the past 2 years: High absenteeism due to HIV/AIDS 151 -9 Don't know 1 Yes 2 No Affected in past 2yrs by: High absenteeism as employees care for those with HIV Affected in past 2yrs by: High absenteeism as employees care for those with HIV Affected in past 2yrs by: High absenteeism as employees care for those with HIV Affected in past 2yrs by: High absenteeism as employees care for those with HIV Affected in past 2yrs by: High absenteeism as employees care for those with HIV Has HIV/AIDS affected this establishment's workforce in any of the following ways in the past 2 years: High absenteeism as employees need to care of family members or friends due to HIV/AIDS 151 -9 Don't know 1 Yes 2 No Did you undertake to prevent HIV/AIDS among employees? HIV prevention messages Did you undertake to prevent HIV/AIDS among employees? HIV prevention messages Did you undertake to prevent HIV/AIDS among employees? HIV prevention messages Did you undertake to prevent HIV/AIDS among employees? HIV prevention messages Did you undertake to prevent HIV/AIDS among employees? HIV prevention messages Did this establishment undertake any of the following activities, in fiscal year 2007, to prevent HIV/AIDS among employees? HIV prevention messages 151 -9 Don't know 1 Yes 2 No Did you undertake to prevent HIV/AIDS among employees? Free condom distribution Did you undertake to prevent HIV/AIDS among employees? Free condom distribution Did you undertake to prevent HIV/AIDS among employees? Free condom distribution Did you undertake to prevent HIV/AIDS among employees? Free condom distribution Did you undertake to prevent HIV/AIDS among employees? Free condom distribution Did this establishment undertake any of the following activities, in fiscal year 2007, to prevent HIV/AIDS among employees? Free condom distribution 151 -9 Don't know 1 Yes 2 No Did you undertake to prevent HIV/AIDS among employees? Anonymous HIV testing Did you undertake to prevent HIV/AIDS among employees? Anonymous HIV testing Did you undertake to prevent HIV/AIDS among employees? Anonymous HIV testing Did you undertake to prevent HIV/AIDS among employees? Anonymous HIV testing Did you undertake to prevent HIV/AIDS among employees? Anonymous HIV testing Did this establishment undertake any of the following activities, in fiscal year 2007, to prevent HIV/AIDS among employees? Anonymous HIV testing 151 -9 Don't know 1 Yes 2 No In 2007, how much did you spend on all AIDS/HIV programs and activities? In 2007, how much did you spend on all AIDS/HIV programs and activities? In 2007, how much did you spend on all AIDS/HIV programs and activities? In 2007, how much did you spend on all AIDS/HIV programs and activities? In 2007, how much did you spend on all AIDS/HIV programs and activities? In fiscal year 2007, how much did this establishment spend on all AIDS/HIV programs and activities? 151 -9 Don't know 1 2 100 160 250 300 700 720 1000 2000 2500 3000 5000 6000 8000 10000 12000 19000 20000 31000 48000 50000 65000 80000 100000 130000 360000 Most serious obstacle affecting the operation of this establishment Most serious obstacle affecting the operation of this establishment Most serious obstacle affecting the operation of this establishment Most serious obstacle affecting the operation of this establishment Most serious obstacle affecting the operation of this establishment 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The next set of questions is designed to get a general picture of your opinion about the business environment that affects your operations. 2) SHOW CARD Which of the following elements of the business environment, if any, currently represents the biggest obstacle faced by this establishment. 151 -9 Don’t know -7 Does not apply 1 Access to finance 2 Access to land 3 Business licensing and permits 4 Corruption 5 Courts 6 Crime, theft and disorder 7 Customs and trade regulations 8 Electricity 9 Inadequately educated workforce 10 Labor regulations 11 Political instability 12 Practices of competitors in the informal sector 13 Tax administration 14 Tax rates 15 Transport Rotation order Rotation order Rotation order Rotation order Rotation order Which of the following elements of the business environment, if any, currently represents the biggest obstacle faced by this establishment? Rotation 151 1 Rotation A 2 Rotation B 3 Rotation C In 2007, what % of your total revenue came from selling intermediate products? In 2007, what % of your total revenue came from selling intermediate products? In 2007, what % of your total revenue came from selling intermediate products? In 2007, what % of your total revenue came from selling intermediate products? In 2007, what % of your total revenue came from selling intermediate products? In fiscal year 2007, what percent of this establishment’s total revenue came from selling intermediate products? 151 -9 Don't know 1 2 4 5 7 8 10 11 15 20 25 27 30 35 40 50 60 65 75 80 90 99 100 Total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year Total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year Total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year Total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year Total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year 1) SHOW CARD 2) READ OUT For fiscal year 2007, please provide the following information about this establishment: Total annual cost of labor (including wages, salaries, bonuses, social security payments) 151 -9 Don't know 400 1800 3500 5000 5100 5950 7000 9000 9600 11200 11216 14400 17000 18200 22800 24000 25000 28000 28400 30000 34200 34800 36000 39600 40800 40988 46800 48000 50000 50400 52000 52800 54000 55000 58800 60000 63000 65000 65420 67200 67800 68487 70000 75000 76000 76800 80000 84000 91080 93800 100800 115200 120000 150000 157920 172000 180000 200000 205000 211200 216000 230000 244000 250000 257004 260000 300000 302400 330000 330340 350000 380000 400000 468000 480000 500000 501600 600000 603389 650000 660000 700000 728400 750000 800000 960000 1000000 1048000 1087132.42 1200000 1272000 1300000 1400000 1638580 1653000 1960000 2000000 2175174 3000000 4200000 4876896 5000000 6000000 6305046 10278883 12000000 14334114.14 20804224 21500000 34000000 What were the establishment's total annual sales three fiscal years ago? What were the establishment's total annual sales three fiscal years ago? What were the establishment's total annual sales three fiscal years ago? What were the establishment's total annual sales three fiscal years ago? What were the establishment's total annual sales three fiscal years ago? In fiscal year [insert three complete fiscal years ago], three fiscal years ago, what were total annual sales for this establishment? 151 -9 Don't know -7 Not in business three years ago 500 10000 12500 13000 15000 24000 30000 40000 50000 60000 67700 70000 75000 80000 89632 100000 101000 130000 144000 150000 189136 194000 200000 210000 250000 300000 350000 379500 400000 401265 450000 500000 520000 587146 600000 620000 650000 722860 750000 800000 900000 1000000 1200000 1700000 1900000 2000000 2007427 2100000 2200000 2470000 2920000 3000000 3100000 3383334 5000000 5250000 5500000 6000000 7000000 9000000 9090535 9240000 10000000 10700000 11000000 11250000 12000000 15000000 15300000 18000000 25000000 28000000 32000000 43000000 50000000 58974865 60000000 67500000 70000000 90000000 130000000 200000000 331520694 In 2007, what would be the cost of replacing all your machinery and equipment? In 2007, what would be the cost of replacing all your machinery and equipment? In 2007, what would be the cost of replacing all your machinery and equipment? In 2007, what would be the cost of replacing all your machinery and equipment? In 2007, what would be the cost of replacing all your machinery and equipment? In fiscal year 2007, what would be the cost of replacing all this establishment's machinery and equipment with new machines and equipment? 151 -9 Don't know 200 1500 2000 4000 5000 6700 6800 7200 12000 15000 18750 20000 21000 21400 24000 25000 27000 28400 30000 34000 40000 45000 49000 50000 54000 60000 70000 75000 80000 84000 90000 100000 120000 125000 150000 160000 180000 200000 226000 270000 300000 400000 490000 500000 600000 670000 700000 750000 760000 800000 850000 1000000 1128000 1200000 1320000 1400000 1500000 2000000 2500000 2800000 3000000 3500000 3800000 4000000 5000000 6000000 7000000 8000000 10000000 11000000 12000000 13000000 14763000 15000000 16800000 35000000 40000000 60000000 70000000 Main respondent's position in the firm Main respondent's position in the firm Main respondent's position in the firm Main respondent's position in the firm Main respondent's position in the firm Please complete the following information about the interviewee(s) 151 Accountant Administrative Manager Assistant Manager Assistant Office Manager Assistant to Managing Director Branch Manager Chief Executive Officer Co-Owner Compliance Manager Deputy Manager Director Establisher Executive Manager Factory Manager Finance and Administrative Director Financial Controller Financial Manager G.C.M General Manager Group Regional Manager Head of Operation Human Resource Manager Human Resources Human Resources Manager M.D MD MD/Owner Manager Managering Director Managing Director Maseru Office Assistance Operation Director Operations Manager Owner Personnel Manager Proprietor Receptionist Salesman Top Manager Main respondent years working in the firm: Main respondent years working in the firm: Main respondent years working in the firm: Main respondent years working in the firm: Main respondent years working in the firm: Please complete the following information about the interviewee(s) 151 -9 Don’t know -8 Refusal 1 Less than 1 year 2 3 4 5 6 7 8 9 10 11 12 13 14 15 18 19 20 21 22 23 25 26 27 30 31 32 33 35 Main respondent gender: Main respondent gender: Main respondent gender: Main respondent gender: Main respondent gender: Please complete the following information about the interviewee(s) 151 1 Male 2 Female Second respondent position in the firm: Second respondent position in the firm: Second respondent position in the firm: Second respondent position in the firm: Second respondent position in the firm: Please complete the following information about the interviewee(s) 13 Accountant Administrator Director Human Resource Manager Human Resources Manager Office assistant Owner Senior Manufacturing Manager Technician Second respondent years working in the firm Second respondent years working in the firm Second respondent years working in the firm Second respondent years working in the firm Second respondent years working in the firm Please complete the following information about the interviewee(s) 13 138 -9 Don’t know -8 Refusal 1 Less than 1 year 2 3 4 5 6 7 11 12 Sysmiss Second respondent gender Second respondent gender Second respondent gender Second respondent gender Second respondent gender Please complete the following information about the interviewee(s) 13 138 1 Male 2 Female Sysmiss Third respondent position in the firm: Third respondent position in the firm: Third respondent position in the firm: Third respondent position in the firm: Third respondent position in the firm: Please complete the following information about the interviewee(s) 4 Accountant Administrator Manager Manufacturing Manager Shipping Assistant Third respondent years working in the firm Third respondent years working in the firm Third respondent years working in the firm Third respondent years working in the firm Third respondent years working in the firm Please complete the following information about the interviewee(s) 4 147 -9 Don’t know -8 Refusal 1 Less than 1 year 4 8 11 Sysmiss Third respondent gender Third respondent gender Third respondent gender Third respondent gender Third respondent gender Please complete the following information about the interviewee(s) 4 147 1 Male 2 Female Sysmiss Can we provide the WB with your contact information? Can we provide the WB with your contact information? Can we provide the WB with your contact information? Can we provide the WB with your contact information? Can we provide the WB with your contact information? The World Bank might be interested in getting in touch with you to follow up on some aspects of this interview. Would you have any objection if we provide them with your contact information? 151 1 Yes 2 No Day Day Day Day Day Time face-to-face interview ends 151 1 2 3 4 5 6 7 8 9 10 12 13 14 15 17 20 21 22 23 24 27 28 29 30 31 Month Month Month Month Month Time face-to-face interview ends 151 9 10 11 12 Hour Hour Hour Hour Hour Time face-to-face interview ends 151 2 4 5 8 9 10 11 12 13 14 15 16 17 18 Minutes Minutes Minutes Minutes Minutes Time face-to-face interview ends 151 1 2 3 4 9 10 12 13 15 16 18 20 23 25 27 28 29 30 32 33 34 35 36 38 39 40 43 44 45 46 47 48 49 50 55 56 57 58 59 Perception of the questions regarding opinions and perceptions Perception of the questions regarding opinions and perceptions Perception of the questions regarding opinions and perceptions Perception of the questions regarding opinions and perceptions Perception of the questions regarding opinions and perceptions INTERVIEWERS PLEASE ANSWER AT END OF THE INTERVIEW It is my perception that the responses to the questions regarding opinions and perceptions: Truthful Somewhat truthful Not truthful 151 1 Truthful 2 Somewhat truthful 3 Not truthful The questions regarding figures (productivity and employment numbers): The questions regarding figures (productivity and employment numbers): The questions regarding figures (productivity and employment numbers): The questions regarding figures (productivity and employment numbers): The questions regarding figures (productivity and employment numbers): 151 1 Are taken directly from establishment records 2 Are estimates computed with some precision 3 Are arbitrary and unreliable numbers Interviewer comments Interviewer comments Interviewer comments Interviewer comments Interviewer comments INTERVIEWER COMMENTS (Problems occurred/extraordinary circumstances which could influence results) 150 All went well! Always smiled Approchable and Flamboyant Both the owner annd accountant were not interested in doing the interview. Buti Bakery owned by a ladies in partnership with her mother. She makes decision Champ Construction needs to locate to better offices where it can operate from, Financially the business is doing well, especially For a company that has been in operation for this long it should have a grown mu Gave only estimates because they do not keep records. Hardly speaks english- Don Had no problems the interview went well. He was cooperative, willing to help and showing interest in everything, polite a He was coopertive and vey helpful. He was fully committed to the interview and he was eager to know more about this He was in a hurry but he gave straight forward answers, Besides that he was very He was on the run… He was patient, he estimated figures on his computer He was really kind and helpful He was somewhat truthful. He was taking all the information fro his records. He was very cooperative and insisted on clearing everything with needed explanat He was very cooperative. He was very truthful in every thing, where he did not know and understand he jus He was willing to answer my questions He was willing to answer the questions and he did not encounter any problems I am of the opinion that the respondent is not familiar with what the general ru I assume that the answers she gave were truthful because she refered to the comp I believe the information they gave me was true because every answer that needed I found the information provided to be very truthful, although some of the figur It was an interesting interview because Mr Lesenya was very co-operative and wil It was not easy interviewing the owner and manager because he went through a pri It was not easy to conduct the interview as the respondent was a Chinese, and En It was perfect. I had to go there 2 times because the Accountant was not there It was successfully conducted Manager was very Cooperative Most of the amounts were estimated Most of the company's amounts were taken fom their books and some of the figures No comment No problems occurred, it all went well. The respondents were very welcoming and Not easy going, doesn't speak english very well, and had doubts. Ok Over the last two years sales figures decreased due to increased competition Respondent busy, he had to attend to other clients during the interview. Rumdel Constructions Lesotho is a branch of Rumdel Construction group based in D She seemed sure of herself and was highly cooperative She was harsh, as she feltthat I was waisting her time, but as our conversation She was nice and cooperative, willing to help She was quite cooperative and understanding, though somewhat doubtful when it ca She was so open as far as giving the café's downfalls She was very cooperative Since the receipts for income and expenditures are kept in the fle they smethime Some figure were estimates and some were directly from the records. The business Th interview was easy as the manager was accommodating and willing to help. Some The Company has problems because it operates in a school premises. He does not h The Gentleman was willing o give me all the information I needed. The M.D did not pose any problem whatsoever, he was very cooperative. The M.D was willing to answer any question dispite the fact that he was on a ver The Sigma Construction is a sole proprietorship company, whose owner looks deter The amount were done by the accountant and all the information was done by human The business is doing very good as compared to other years. The business is doing well as compared to the last three years, the sales are go The business is going well compared to last years. The annual sales are improvin The company collect rubbish brought by the Maseru city council, Brewery and some The company is doing well so far though there is shortage of electricity which m The company is doing well, although they keep on record of losses incurred due t The company is still growing and the information given seems to be truthful. The company was good, it has a steady growth, and has more growth potential. The company was registered in November 2006, the only work which his constructio The compony seems to be growing but the land it is on seems too small to hold al The establishment is not that big, so it was easy to get accurate answers. I cou The establishment seems to be doing very well. The figures he gave are evidence The information given is complete. The information given was somewhat truthful but the relating figures were estima The information provided wa tuthful though the figures were estimates were compu The interview took two days to complete. The Accountant was not there the first The interview was easily conducted The interview was good. The interview was so good. The interview was so perfect The interview was successful and there was no problem. The interview was well done. The interview went perfectly, although the interviewee was persistant on the fac The interview went well The interview went well but the respondent said it took a lot of his time. The interview went well no problems occurred. He was just so nice and willing to The interview went well, the owner answered everything respectfully. The interview went well. The interviewee and I were cooperating well though after a phone call, he was so The interviewee did not want to give me the financial figures at first so I had The interviewee has only been the manager or Afrisam for three months but he see The interviewee seem to be clueless about the Business Enviroment in Lesotho, sh The interviewee seems very easily distracted and thought the interview was too l The interviewee spoke fluent Sesotho and Chinese, The interviewee was cooperative and fair. The interviewee was cooperative and got all the information from his computer. The interviewee was coopertative and seemed interested in helping me out in ever The interviewee was distracted by his subordinates, he seems to be estimating f The interviewee was fair and the business is growing. The interviewee was friendly and I believe the information he provided was truth The interviewee was getting his answers directly from the establishments records The interviewee was not in a good mood and he was not fair, he also estimated fi The interviewee was patient and willing to answer questions, she was explaining The interviewee was really sure about the information she gave and was cooperati The interviewee was smiling but rude. The interviewee was very cooperative, although there were times when he kept me The interviewee was very cooperative. The interviewee was very nice and estimated some figures. The interviewee was very nice and willing to answer. The interviewee was vey cooperative and was willing and looknig forward to heari The interviewees were very cooperative and were very interested in what will hap The interviewees were very nice to me. The interviewees were very willing to answer the survey, but became tired and bo The interviwee was first rude telling me that he won't tell me anything about th The lady was very nice and friendly, willing to explain everythingeven when was The language barrier was a big problem. The respondent is a chinese man wo owns The owner could not communicate properly she thought the survey was a waste of h The owner of the firm is uneducated and does not have much interest in finances The owner was fair to give information about his company. The partners were cooperative and the information they gave was truthful. The repondent was too busy and secretive and did not give full attention to the The respondant was ver friendly, cooperartive and patient. The respondence gave me problems because I had to keep repeating a question over The respondent Knows how to work with people and was very open in regards to his The respondent conducted himself in a very professional manner. Although confide The respondent estimated figures on sales for scal year 2007 and 2005 after assu The respondent gave me estimates when it came to figures. The respondent was cooperative and willling to respond. The respondent was easy to communicate with. The respondent was friendly, cooperative and patient The respondent was intererested and willing to answer everything The respondent was not certain about the exact figures so he kept asking others The respondent was not very kin on answering the questions, she did not take the The respondent was patient and helpful and cooperative. The respondent was very a focused interviewee. She seemed to have a head for inc The respondent was very friendly and welcoming, he seemed to be very eger to ans The respondent was willing to answer the questions. No interruptions; full atten The respondent was willing to help though we were often interrupted by phone cal The respondents were welcoming and friendly, seemed to answer the questions with The type of establishment doses appear on the screener but not on the questionai Their figures were estimated and the respondent was very cooperative. There were no problems incurred as the respondant was nice and accommodating, wi They do not keep their financial records. No account with the bank. Could not sh They were doubtful but cooperative, and were a bit in a hurry for a workshop. Very Cooperative Very cooperative Very cooperative. No time Wasted Very polite Very productive with the answers, willing to help where he could Way Yare is a company which has a foreign registration, which helps the companys This questionnaire was completed in: This questionnaire was completed in: This questionnaire was completed in: This questionnaire was completed in: This questionnaire was completed in: SUPERVISORS PLEASE ANSWER This questionnaire was completed in: One visit in face-to-face interview with one person One visit in face-to-face interview with different managers/staff Several visits If answer is 1 then STOP HERE 151 1 One visit in face-to-face interview with one person 2 One visit in face-to-face interview with different managers 3 Several visits If option 2 or 3 in A.18, estimate duration of the whole interview: Hours If option 2 or 3 in A.18, estimate duration of the whole interview: Hours If option 2 or 3 in A.18, estimate duration of the whole interview: Hours If option 2 or 3 in A.18, estimate duration of the whole interview: Hours If option 2 or 3 in A.18, estimate duration of the whole interview: Hours 1) SUPERVISORS PLEASE ANSWER 2) If option 2 or 3 in A.18, estimate duration of the whole interview 15 136 1 2 Sysmiss If option 2 or 3 in A.18, estimate duration of the whole interview If option 2 or 3 in A.18, estimate duration of the whole interview If option 2 or 3 in A.18, estimate duration of the whole interview If option 2 or 3 in A.18, estimate duration of the whole interview If option 2 or 3 in A.18, estimate duration of the whole interview 15 136 1 5 15 18 20 30 41 Sysmiss Strict Weights Strict Weights Strict Weights Strict Weights Strict Weights 151 For some units it was impossible to determine eligibility because the contact was not successfully completed. Consequently, different assumptions as to their eligibility result in different universe cells' adjustments and in different sampling weights. Strict assumption: eligible establishments are only those for which it was possible to directly determine eligibility. Weak Weights Weak Weights Weak Weights Weak Weights Weak Weights 151 For some units it was impossible to determine eligibility because the contact was not successfully completed. Consequently, different assumptions as to their eligibility result in different universe cells' adjustments and in different sampling weights. Weak assumption: in addition to the establishments included in strict and median assumptions, all establishments for which it was not possible to finalize a contact are assumed eligible. This includes establishments with dead or out of service phone lines, establishments that never answered the phone, and establishments with incorrect addresses for which it was impossible to find a new address. Note that under the weak assumption only observed non-eligible units are excluded from universe projections. Median Weights Median Weights Median Weights Median Weights Median Weights 151 For some units it was impossible to determine eligibility because the contact was not successfully completed. Consequently, different assumptions as to their eligibility result in different universe cells' adjustments and in different sampling weights. Median assumption: eligible establishments are those for which it was possible to directly determine eligibility and those that rejected the screener questionnaire or an answering machine or fax was the only response. Median weights are used for computing indicators on the www.enterprisesurveys.org .