The facility survey was conducted in all Ministry of Health (MOH) and Christian Health Association of Lesotho (CHAL) health centers in the four districts, except for three randomly excluded health centers and one health center that was not accessible for the survey team.
The facility-based survey includes multiple components; a facility assessment, health provider interviews, and patient exit interviews.
- Facility assessment module: The respondent for this module was the individual in charge of the health facility at the time when the survey team visited the health center.
- Health worker interview module: A sample of up to three health providers with maternal and newborn health service delivery responsibilities at health facilities were interviewed as part of this module. Eligible health workers include doctors, nurses, midwifes, and any other health worker providing maternal and newborn care. However, no doctors were available for interview in the health centers. In facilities with less than three health workers on the staff roster, all eligible health workers were interviewed.
- Patient exit interviews : A sample of two caregivers of children less than five visiting the facility for curative care with (preferably) a new complaint were interviewed to record the patient’s experience and assess the patient’s perception of quality of care and satisfaction at all health centers. In addition to this, exit interviews were conducted with two (preferably) first time ANC clients.
The final sample includes 53 health centers, 107 health provider interviews, 106 exit interviews with women who visited the health center for ANC, and 105 exit interviews with caregivers of children less than five who visited the health center at the day of the survey.
