Threshold Performance Evaluation 2009-2010
Zambia, 2009 - 2010
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Reference ID
ZMB_2009_MCC-TPE_v01_M
Producer(s)
Erin Weiser, Rema Balasundaram
Collection(s)
Metadata
Created on
Jun 10, 2015
Last modified
Jun 10, 2015
Page views
34823
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- Data files
-
Immigration
Household Data
Set -
Lands Bulk
Filer Matrix -
Lands Bulk
Filer Question
6 -
Lands Bulk
Filer -
Lands
Households
Matrix -
Lands
Households
Question 7 -
Lands
Households -
PACRO Bulk
Filer Question
6 -
PACRO Bulk
Filer -
PACRO Firm
level survey -
PACRO
Livingstone -
ZRA CACP data
set -
ZRA firm level
survey 26 March
2010 Question 8 -
ZRA firm level
survey 26 March
2010
Q30b: Comment (Q30B)
Data file: ZRA firm level survey 26 March 2010
Overview
Valid:
30
Type:
Discrete
Start:
548
End:
669
Width:
122
Range:
-
Format:
character
Questions and instructions
Categories
| Value | Category | Cases | |
|---|---|---|---|
| 1 - 2 year ago it was even better than it is now, when it first started, genral morale was high and they wanted to impress | 1 |
3.3%
|
|
| N/A | 14 |
46.7%
|
|
| No comments | 7 |
23.3%
|
|
| There was poor customer comfort in service center at the time, the staff were not good in terms of courtesy | 1 |
3.3%
|
|
| chairs were not enough to cater for clients and many would wait standing | 1 |
3.3%
|
|
| customer service centre is comfortable but staff a | 1 |
3.3%
|
|
| facilities have been improved and staff are well trained (Computerised) | 1 |
3.3%
|
|
| first visit was better - new queing system has caused longer waiting | 1 |
3.3%
|
|
| staff are a little more accomodating this time | 1 |
3.3%
|
|
| there are more staff to attend to clients | 1 |
3.3%
|
|
| there is improvement in staff courtesy | 1 |
3.3%
|
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.