Threshold Performance Evaluation 2009-2010
Zambia, 2009 - 2010
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Reference ID
ZMB_2009_MCC-TPE_v01_M
Producer(s)
Erin Weiser, Rema Balasundaram
Collection(s)
Metadata
Created on
Jun 10, 2015
Last modified
Jun 10, 2015
Page views
35744
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- Data files
-
Immigration
Household Data
Set -
Lands Bulk
Filer Matrix -
Lands Bulk
Filer Question
6 -
Lands Bulk
Filer -
Lands
Households
Matrix -
Lands
Households
Question 7 -
Lands
Households -
PACRO Bulk
Filer Question
6 -
PACRO Bulk
Filer -
PACRO Firm
level survey -
PACRO
Livingstone -
ZRA CACP data
set -
ZRA firm level
survey 26 March
2010 Question 8 -
ZRA firm level
survey 26 March
2010
Q33: Have you ever lodged a complaint to ZRA? (Q33A)
Data file: ZRA firm level survey 26 March 2010
Overview
Valid:
30
Invalid:
0
Type:
Discrete
Decimal:
0
Start:
872
End:
874
Width:
3
Range:
1 - 999
Format:
Numeric
Questions and instructions
Categories
| Value | Category | Cases | |
|---|---|---|---|
| 1 | Amount of paperwork required as part of the application proc | 1 |
3.3%
|
| 2 | Delays in service (not meeting the times in the charter) | 5 |
16.7%
|
| 3 | Unprofessional behaviour by staff members | 2 |
6.7%
|
| 4 | Demands for extra payment or "speed money" | 0 |
0%
|
| 5 | More serious criminal acts | 0 |
0%
|
| 6 | Other | 0 |
0%
|
| 7 | No, I have never lodged a complaint with ZRA | 22 |
73.3%
|
| 8 | Amount of work required, delays & unprofessional behaviour | 0 |
0%
|
| 9 | Delays, Unprofessional behaviour & demands for extra payment | 0 |
0%
|
| 10 | Delays and staff being inaccessible | 0 |
0%
|
| 777 | N/A | 0 |
0%
|
| 888 | Don't know | 0 |
0%
|
| 999 | No response | 0 |
0%
|
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.