In the last two years, did this establishment have a dispute with clients over payments owed to it, in which the establishment had to engage a third party such as arbiters, collecting agency or judicial system?
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The next set of questions address payment disputes that this establishment may have had with clients. The questions are designed to get an idea of how establishments like this one resolve these disputes. By dispute I mean a situation where it was necessary to take some action to collect the money this establishment was owed.