World Bank Country Survey 2012

The Questionnaire consists of 8 Sections:

A. General Issues facing Bulgaria:
Respondents were asked to indicate whether Bulgaria is headed in the right direction, what they thought were the top three most important development priorities, which areas would contribute most to achieving convergence of Bulgarian living standards with the EU, and which areas would contribute most to generating economic growth.

B. Overall Attitudes toward the World Bank:
Respondents were asked to rate their familiarity with the World Bank, the Bank's effectiveness in Bulgaria, the extent to which the Bank's staff is well prepared to help Bulgaria, the extent to which the Bank should seek to influence the global development agenda, their agreement with various statements regarding the Bank's work in Bulgaria, and the extent to which the Bank is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank's greatest values and greatest weaknesses in its work, the Bank instruments that are most and least effective in helping improve living standards, with which groups the Bank should work more, and to what reasons respondents attributed failed or slow reform efforts.

C. World Bank Effectiveness and Results:
Respondents were asked to rate the extent to which the Bank's work helps achieve sustainable development results in Bulgaria, the extent to which the Bank meets Bulgaria's need for knowledge services and financial instruments, and the Bank's level of effectiveness across twenty development areas, such as climate change, governance, and economic growth.

D. The World Bank's Knowledge:
Respondents were asked to indicate how frequently they consult World Bank knowledge and research, the areas on which the Bank should focus its research efforts and to rate the effectiveness and quality of the Bank's knowledge/research, including how significant of a contribution the Bank's knowledge and research make to development results, the technical quality of the Bank's knowledge and research, and the Bank's effectiveness at providing linkage to non-Bank expertise.

E. Working with the World Bank:
Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank's "Safeguard Policy" requirements being reasonable, working with the World Bank increasing Bulgaria's institutional capacity, and the World Bank disbursing funds promptly.

F. The Future Role of the World Bank in Bulgaria:
Respondents were asked to rate how significant a role the Bank should play in Bulgaria's development in the near future and to indicate what the Bank should do to make itself of greater value in Bulgaria.

G. Communication and Information Sharing:
Respondents were asked to indicate where they get information about economic and social development issues, how they prefer to receive information from the Bank, their access to the Internet, and their usage and evaluation of the Bank's website. Respondents were asked about their awareness of the Bank's Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank's Open Data policy. Respondents were also asked their level of agreement that they know how to find information from the Bank and that the Bank is responsive to information requests.

H. Background Information:
Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Bulgaria, and their geographic location.