The World Bank is interested in gauging the views of clients and partners who are either involved in development in Kosovo or who observe activities related to social and economic development. The World Bank Country Assessment Survey is meant to give the World Bank's team that works in Kosovo, greater insight into how the Bank's work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Kosovo. The World Bank commissioned an independent firm to oversee the logistics of this effort in Kosovo.
The survey was designed to achieve the following objectives:
- Assist the World Bank in gaining a better understanding of how stakeholders in Kosovo perceive the Bank;
- Obtain systematic feedback from stakeholders in Kosovo regarding:
· Their views regarding the general environment in Kosovo;
· Their overall attitudes toward the World Bank in Kosovo;
· Overall impressions of the World Bank's effectiveness and results, knowledge work and activities, and communication and information sharing in Kosovo;
· Perceptions of the World Bank's future role in Kosovo.
- Use data to help inform Kosovo country team's strategy.
Kind of Data
Sample survey data [ssd]
Unit of Analysis
The World Bank Country Assessment Survey covered the following topics:
A. General Issues Facing Kosovo
B. Overall Attitudes toward the World Bank
C. World Bank Effectiveness and Results
D. The World Bank's Knowledge
E. Working with the World Bank
F. The Future Role of the World Bank in Kosovo
G. Communication and Information Sharing
H. Background Information
Stakeholders of the World Bank in Kosovo
Producers and sponsors
Public Opinion Research Group
The World Bank Group
In June 2013, 204 stakeholders of the World Bank in Kosovo were invited to provide their opinions on the Bank's assistance to the country by participating in a country survey. Participants in the survey were drawn from employees of the office of the President, office of Prime Minister, office of ministers, office of parliamentarian, ministries, ministerial departments, or implementation agencies; consultants/ contractors working on World Bank-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; and respondents from bilateral and multilateral agencies; private sector organizations; private foundations; financial sector/private banks; NGOs; Community Based Organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; the judiciary branch, and other organizations.
A total of 101 stakeholders participated in the survey (50% response rate).
Dates of Data Collection
Data Collection Mode
Mail Questionnaire [mail]
Data Collection Notes
Respondents received questionnaires via courier and email and returned them accordingly. Respondents were asked about: general issues facing Kosovo; their overall attitudes toward the Bank; the World Bank's effectiveness and results; the Bank's knowledge work and activities; working with the World Bank; the Bank's future role in Kosovo; and the Bank's communication and information sharing in Kosovo.
The Questionnaire consists of 8 Sections:
A. General Issues Facing Kosovo:
Respondents were asked to indicate whether Kosovo is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in Kosovo, and what best illustrates how "shared prosperity" would be achieved in Kosovo.
B. Overall Attitudes toward the World Bank:
Respondents were asked to rate their familiarity with the World Bank, the Bank's effectiveness in Kosovo, Bank staff preparedness to help Kosovo solve its development challenges, their agreement with various statements regarding the Bank's work, and the extent to which the Bank is an effective development partner. Respondents were asked to indicate the Bank's greatest values, greatest weaknesses, the most effective instruments in helping reduce poverty in Kosovo, with which stakeholder groups the Bank should collaborate more, in which sectoral areas the Bank should focus most resources, and to what reasons respondents attributed failed or slow reform efforts.
C. World Bank Effectiveness and Results:
Respondents were asked to rate the extent to which the Bank's work helps achieve development results and build existing country systems, the extent to which the Bank meets Kosovo's needs for knowledge services and financial instruments, and the Bank's level of effectiveness across thirty six development areas, such as education, job creation/employment, economic growth, law and justice, and anti-corruption.
D. The World Bank's Knowledge:
Respondents were asked to indicate the areas on which the Bank should focus its research efforts and to rate the effectiveness and quality of the Bank's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.
E. Working with the World Bank:
Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank's "Safeguard Policy" requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, increasing Kosovo's institutional capacity, and providing effective implementation support. Respondents were also asked that to what extent they believed the Bank was adequately staffed in Kosovo.
F. The Future Role of the World Bank in Kosovo:
Respondents were asked to rate how significant a role the Bank should play in Kosovo in the near future and to indicate what the Bank should do to make itself of greater value.
G. Communication and Information Sharing:
Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank's websites. Respondents were asked about their awareness of the Bank's Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank's Open Data policy. Respondents were also asked about their level of agreement that they know how to find information from the Bank, that the Bank's websites are easy to navigate and useful, and that the Bank is responsive to information requests. Respondents were also asked to indicate whether they primarily use the Bank's country website or the Bank's main website.
H. Background Information:
Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Kosovo, and their geographic location.
Public Opinion Research Group
The World Bank
The World Bank Microdata Library
The World Bank
Use of the dataset must be acknowledged using a citation which would include:
- the Identification of the Primary Investigator
- the title of the survey (including country, acronym and year of implementation)
- the survey reference number
- the source and date of download
Disclaimer and copyrights
The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses.