The Questionnaire consists of 8 Sections:
A. General Issues Facing Kosovo:
Respondents were asked to indicate whether Kosovo is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in Kosovo, and what best illustrates how "shared prosperity" would be achieved in Kosovo.
B. Overall Attitudes toward the World Bank:
Respondents were asked to rate their familiarity with the World Bank, the Bank's effectiveness in Kosovo, Bank staff preparedness to help Kosovo solve its development challenges, their agreement with various statements regarding the Bank's work, and the extent to which the Bank is an effective development partner. Respondents were asked to indicate the Bank's greatest values, greatest weaknesses, the most effective instruments in helping reduce poverty in Kosovo, with which stakeholder groups the Bank should collaborate more, in which sectoral areas the Bank should focus most resources, and to what reasons respondents attributed failed or slow reform efforts.
C. World Bank Effectiveness and Results:
Respondents were asked to rate the extent to which the Bank's work helps achieve development results and build existing country systems, the extent to which the Bank meets Kosovo's needs for knowledge services and financial instruments, and the Bank's level of effectiveness across thirty six development areas, such as education, job creation/employment, economic growth, law and justice, and anti-corruption.
D. The World Bank's Knowledge:
Respondents were asked to indicate the areas on which the Bank should focus its research efforts and to rate the effectiveness and quality of the Bank's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.
E. Working with the World Bank:
Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank's "Safeguard Policy" requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, increasing Kosovo's institutional capacity, and providing effective implementation support. Respondents were also asked that to what extent they believed the Bank was adequately staffed in Kosovo.
F. The Future Role of the World Bank in Kosovo:
Respondents were asked to rate how significant a role the Bank should play in Kosovo in the near future and to indicate what the Bank should do to make itself of greater value.
G. Communication and Information Sharing:
Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank's websites. Respondents were asked about their awareness of the Bank's Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank's Open Data policy. Respondents were also asked about their level of agreement that they know how to find information from the Bank, that the Bank's websites are easy to navigate and useful, and that the Bank is responsive to information requests. Respondents were also asked to indicate whether they primarily use the Bank's country website or the Bank's main website.
H. Background Information:
Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Kosovo, and their geographic location.
