In an environment where the Bank must demonstrate its impact and value, it is critical that the institution collects and tracks empirical data on how its work is perceived by clients, partners and other stakeholders in our client countries.
The Country Opinion Survey Program was scaled up in order to:
- Annually assess perceptions of the World Bank among key stakeholders in a representative sample of client countries;
- Track these opinions over time, representative of: regions, stakeholders, country lending levels, country income/size levels, etc.
- Inform strategy and decision making: apply findings to challenges to ensure real time response at several levels: corporate, regional, country
- Obtain systematic feedback from stakeholders regarding:
• The general environment in their country;
• Value of the World Bank in their country;
• World Bank's presence (work, relationships, etc.);
• World Bank's future role in their country.
- Create a feedback loop that allows data to be shared with stakeholders.
Kind of Data
Sample survey data [ssd]
Unit of Analysis
Respondents are asked about
- General issues facing their country;
- Their overall attitudes toward the Bank;
- Their perceptions of the Bank's effectiveness and results;
- The Bank's knowledge;
- Working with the Bank;
- The Bank's future role in their country;
- The Bank's communication and information sharing.
The data from the 29 country surveys were combined in this review. Although individual countries are not specified, each country was designated as part of a particular region: Africa (AFR), East Asia (EAP), Europe/Central Asia (ECA), Latin America (LAC), Middle East/North Africa (MNA), and South Asia (SAR).
Producers and sponsors
Public Opinion Research Group
The World Bank Group
In FY 2012 (July 2011 to July 1, 2012), 15,029 stakeholders of the World Bank in 29 different countries were invited to provide their opinions on the Bank's assistance to the country by participating in a country survey. Participants in these surveys were drawn from among senior government officials (from the office of the Prime Minister, President, Minister, Parliamentarian; i.e., elected officials), staff of ministries (employees of ministries, ministerial departments, or implementation agencies, and government officials; i.e., non-elected government officials, and those attached to agencies implementing Bank-supported projects), consultants/contractors working on World Bank-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff, bilateral and multilateral agency staff, private sector organizations, private foundations; the financial sector/private banks; non-government organizations (NGOs, including CBOs), the media, independent government institutions (e.g., regulatory agencies, central banks), trade unions, faith-based groups, members of academia or research institutes, and members of the judiciary.
A total of 7,142 stakeholders (48% response rate) participated and are part of this review.
Dates of Data Collection
Data Collection Mode
Mail Questionnaire [mail]
Data Collection Notes
Every country that engages in the Country Survey must include specific indicator questions that are aggregated for the World Bank's annual Corporate Scorecard. Beyond these indicator questions; however, the questionnaire is tailored to be relevant to each country's circumstance. Respondents are asked about general issues facing their country, their overall attitudes toward the Bank, their perceptions of the Bank's effectiveness and results, the Bank's knowledge, working with the Bank, the Bank's future role in their country, and the Bank's communication and information sharing. All surveys are translated and back translated for precise accuracy.
The Questionnaire consists of the following sections:
A. General Issues facing a country:
Respondents were asked to indicate whether the country is headed in the right direction, what they thought were the top three most important development priorities, and which areas would contribute most to reducing poverty and generating economic growth in the country.
B. Overall Attitudes toward the World Bank:
Respondents were asked to rate their familiarity with the World Bank, the Bank's effectiveness in the country, the extent to which the Bank meets the country's needs for knowledge services and financial instruments, and the extent to which the Bank should seek or does seek to influence the global development agenda. Respondents were also asked to rate their agreement with various statements regarding the Bank's work and the extent to which the Bank is an effective development partner. Furthermore, respondents were asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank's greatest values and greatest weaknesses in its work, the most and least effective instruments in helping to reduce poverty in the country, with which groups the Bank should collaborate more, and to what reasons respondents attributed failed or slow reform efforts.
C. World Bank Effectiveness and Results:
Respondents were asked to rate the extent to which the Bank's work helps achieve sustainable development results in the country, and the Bank's level of effectiveness across thirty-five development areas, such as economic growth, public sector governance, basic infrastructure, social protection, and others.
D. The World Bank's Knowledge:
Respondents were asked to indicate the areas on which the Bank should focus its research efforts, and to rate the effectiveness and quality of the Bank's knowledge/research, including how significant of a contribution it makes to development results, its technical quality, and the Bank's effectiveness at providing linkage to non-Bank expertise.
E. Working with the World Bank:
Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank's "Safeguard Policy" requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, and increasing the country's institutional capacity.
F. The Future Role of the World Bank in the country:
Respondents were asked to rate how significant a role the Bank should play in the country's development in the near future, and to indicate what the Bank should do to make itself of greater value in the country.
G. Communication and Information Sharing:
Respondents were asked to indicate where they get information about economic and social development issues, how they prefer to receive information from the Bank, their access to the Internet, and their usage and evaluation of the Bank's websites. Respondents were asked about their awareness of the Bank's Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank's Open Data policy. Respondents were also asked to indicate their level of agreement that they know how to find information from the Bank and that the Bank is responsive to information requests.
H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in the country, and their geographic location.
Public Opinion Research Group
The World Bank
The World Bank Microdata Library
The World Bank
Use of the dataset must be acknowledged using a citation which would include:
- the Identification of the Primary Investigator
- the title of the survey (including country, acronym and year of implementation)
- the survey reference number
- the source and date of download
Disclaimer and copyrights
The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses.