World Bank Group Country Survey 2014

The Questionnaire consists of 8 sections:

A. General Issues Facing Costa Rica: Respondents were asked to indicate whether Costa Rica is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in Costa Rica, and how "shared prosperity" would be best achieved.

B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG and other regional development banks, their effectiveness in Costa Rica, WBG staff preparedness to help Costa Rica solve its development challenges, WBG's local presence, WBG's capacity building in Costa Rica, their agreement with various statements regarding the WBG's work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG's greatest values and weaknesses, the most effective instruments in helping reduce poverty in Costa Rica, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to what reasons respondents attributed failed or slow reform efforts. Respondents were also asked to respond to a few questions about capacity building and whether they believe the World Bank Group should have more or less local presence.

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Costa Rica, the extent to which the WBG meets Costa Rica's needs for knowledge services and financial instruments, the importance for the WBG to be involved in twenty nine development areas, and the WBG's level of effectiveness across twenty one of these areas, such as transport, economic growth, public sector governance/reform, poverty reduction, and trade and exports.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG's knowledge work and activities and to rate the effectiveness and quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. Respondents were also asked about the WBG reports, including which of them are the most useful, whether they raised substantive new information, and whether they provided them with useful information in terms of work they do.

E. Working with the World Bank Group: Respondents were asked to rate WBG's technical assistance/advisory work's contribution to solving development challenges and their level of agreement with a series of statements regarding working with the WBG, such as the WBG's "Safeguard Policy" requirements being reasonable, the WBG's speed in disbursing funds, and whether the WBG is risk-averse.

F. The Future Role of the World Bank Group in Costa Rica: Respondents were asked to indicate what the WBG should do to make itself of greater value in Costa Rica, and which services the Bank should offer more of in the country. They were asked whether WBG has moved to the right direction, and the future role international development cooperation should play in Costa Rica.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG's websites. Respondents were also asked about their awareness of the WBG's Access to Information policy, were asked to rate WBG's responsiveness to information requests, value of its social media channels, and levels of easiness to find information they needed.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Costa Rica, which WBG agencies they work with, whether IFC and the Bank work well together, and their geographic location.

Questionnaires were in English and Spanish.