The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Swaziland or who observe activities related to social and economic development. The following survey will give the World Bank Group's team that works in Swaziland, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Swaziland. A local independent firm was hired to oversee the logistics of this survey.
This survey was designed to achieve the following objectives:
- Assist the World Bank Group in gaining a better understanding of how stakeholders in Swaziland perceive the World Bank Group;
- Obtain systematic feedback from stakeholders in Swaziland regarding:
· Their views regarding the general environment in Swaziland;
· Their overall attitudes toward the World Bank Group in Swaziland;
· Overall impressions of the World Bank Group's effectiveness and results, knowledge work and activities, and communication and information sharing in Swaziland;
· Perceptions of the World Bank Group's future role in Swaziland.
- Use data to help inform Swaziland country team's strategy.
In April-May 2014, 300 stakeholders of the World Bank Group in Swaziland were invited to provide their opinions on the World Bank Group's assistance to the country by participating in a country survey. Participants in the survey were drawn from the office of the President; the office of the Prime Minister; office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; central government officials; local government officials; bilateral and multilateral agencies; private sector companies; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; state-owned enterprises/parastatal organizations; trade unions; faith-based groups; academia/research institutes/think tanks; the judiciary branch; and other organizations.
A total of 142 stakeholders participated in the survey (47% response rate).
Dates of collection
Mode of data collection
The Questionnaire consists of following sections:
A. General Issues Facing Swaziland: Respondents were asked to indicate whether Swaziland is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in Swaziland, and how "shared prosperity" would be best achieved in Swaziland.
B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG, the WBG's effectiveness in Swaziland, WBG staff preparedness to help Swaziland solve its development challenges, their agreement with various statements regarding the WBG's work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG's greatest values and weaknesses, the most effective instruments in helping reduce poverty in Swaziland, with which stakeholder groups the WBG should collaborate more, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to what reasons respondents attributed failed or slow reform efforts.
C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Swaziland, the extent to which the WBG meets Swaziland's needs for knowledge services and financial instruments, and the WBG's level of effectiveness across fifteen development areas, such as economic growth, governance, private sector development, education, and job creation.
D. The World Bank Group's Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG's knowledge work and activities and to rate the effectiveness and quality of the WBG's knowledge, including how significant of a contribution it makes to development results and its technical quality.
E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG's "Safeguard Policy" requirements being reasonable, the WBG imposing reasonable conditions on its lending, disbursing funds promptly, and providing effective implementation support.
F. The Future Role of the World Bank Group in Swaziland: Respondents were asked to indicate what the WBG should do to make itself of greater value in Swaziland, and which services the WBG should offer more of in the country.
G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG's websites and social media channels. Respondents were also asked about their awareness of the WBG's Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the WBG as a result of the WBG's Open Data policy.
H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Swaziland, which WBG agencies they work with, and their geographic location.
Use of the dataset must be acknowledged using a citation which would include:
- the Identification of the Primary Investigator
- the title of the survey (including country, acronym and year of implementation)
- the survey reference number
- the source and date of download
Disclaimer and copyrights
The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses.