Threshold Performance Evaluation 2009-2010
Zambia, 2009 - 2010
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Reference ID
ZMB_2009_MCC-TPE_v01_M
Producer(s)
Erin Weiser, Rema Balasundaram
Collection(s)
Metadata
Created on
Jun 10, 2015
Last modified
Jun 10, 2015
Page views
26600
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- Data files
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Immigration
Household Data
Set -
Lands Bulk
Filer Matrix -
Lands Bulk
Filer Question
6 -
Lands Bulk
Filer -
Lands
Households
Matrix -
Lands
Households
Question 7 -
Lands
Households -
PACRO Bulk
Filer Question
6 -
PACRO Bulk
Filer -
PACRO Firm
level survey -
PACRO
Livingstone -
ZRA CACP data
set -
ZRA firm level
survey 26 March
2010 Question 8 -
ZRA firm level
survey 26 March
2010
Q41: Do you have additional comments you would like to share with us for our eva (Q41)
Data file: Immigration Household Data Set
Overview
Valid:
34
Type:
Discrete
Start:
561
End:
764
Width:
204
Range:
-
Format:
character
Questions and instructions
Categories
| Value | Category | Cases | |
|---|---|---|---|
| concessionary fees for africans and no segregation in service between blacks and non blacks | 1 |
2.9%
|
|
| good customer care | 1 |
2.9%
|
|
| if they could expand car park or change premises as too small | 1 |
2.9%
|
|
| immigration department respects people and disseminates information well | 1 |
2.9%
|
|
| improve on wating time, need bigger service centre | 1 |
2.9%
|
|
| improve staff courtesy | 1 |
2.9%
|
|
| improve staff courtesy, increase transparency | 1 |
2.9%
|
|
| instructions not clear of which staff does which work? no sign posts e.g desk 1 stamping passports. still waiting for my visa | 1 |
2.9%
|
|
| members of staff should be polite and should show more infoemation on the wall | 1 |
2.9%
|
|
| need bigger service centre, build more service centres in city | 1 |
2.9%
|
|
| no comment | 3 |
8.8%
|
|
| no comment. | 1 |
2.9%
|
|
| no, happy that everything is alright as no corruption from both clients and officers | 1 |
2.9%
|
|
| none | 6 |
17.6%
|
|
| not qualified personel given work permit,equal rights for men and women | 1 |
2.9%
|
|
| procedure need changes as currently costly and time consuming | 1 |
2.9%
|
|
| procedure need to be sped up to avopid long queues | 1 |
2.9%
|
|
| procedure time consuming as clients have to wait for too long | 1 |
2.9%
|
|
| results should be publicised in order for real change to take place | 1 |
2.9%
|
|
| serve their customers well but the members of staff are not punctual. | 1 |
2.9%
|
|
| should abide by the charter e.g if the charter says 2months it should not take 6months | 1 |
2.9%
|
|
| there has been improvement | 1 |
2.9%
|
|
| there has been improvement in service | 1 |
2.9%
|
|
| there is improvement in service. staff members are welcoming | 1 |
2.9%
|
|
| website information does not correspond with the actual information at the centre. officers should all have knowledge of visa requirements. public awareness information neede before submitting application | 1 |
2.9%
|
|
| when extension of visa or work permit they could just stamp in your passport than waiting for 30days again. you dont need to come back as if it is for the first time | 1 |
2.9%
|
|
| work permit expensive for refugees | 1 |
2.9%
|
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
Others
Notes
Q41: Do you have additional comments you would like to share with us for our evaluation? Explainn