Threshold Performance Evaluation 2009-2010
Zambia, 2009 - 2010
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Reference ID
ZMB_2009_MCC-TPE_v01_M
Producer(s)
Erin Weiser, Rema Balasundaram
Collection(s)
Metadata
Created on
Jun 10, 2015
Last modified
Jun 10, 2015
Page views
26149
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- Data files
-
Immigration
Household Data
Set -
Lands Bulk
Filer Matrix -
Lands Bulk
Filer Question
6 -
Lands Bulk
Filer -
Lands
Households
Matrix -
Lands
Households
Question 7 -
Lands
Households -
PACRO Bulk
Filer Question
6 -
PACRO Bulk
Filer -
PACRO Firm
level survey -
PACRO
Livingstone -
ZRA CACP data
set -
ZRA firm level
survey 26 March
2010 Question 8 -
ZRA firm level
survey 26 March
2010
Q38: Any additional comments? please explain (Q38)
Data file: ZRA firm level survey 26 March 2010
Overview
Valid:
30
Type:
Discrete
Start:
1134
End:
1376
Width:
243
Range:
-
Format:
character
Questions and instructions
Categories
| Value | Category | Cases | |
|---|---|---|---|
| No explaination | 5 |
16.7%
|
|
| Service centres not located in strategic places and only restricted to central locations.This is a problem in terms of access as well as promotes over crowding. Small branches should be set up in other places within residential and town areas. | 1 |
3.3%
|
|
| Staff assume everyone is well informed and conversant with the English language and this pauses problems to the layman or common man. | 1 |
3.3%
|
|
| There is need for ZRA to improve system of service in terms of tax payments. | 1 |
3.3%
|
|
| ZRA needs to come down to ground level and go into the field to reach out to smal business people in remote areas and those on the streets. ZRA must decentralise to ensure better service provision | 1 |
3.3%
|
|
| ZRA operations have been exeptional | 1 |
3.3%
|
|
| ZRA should improve coordination between people who attend to clients (customer service) and people that are responsible for processing information especially when a client has a special case such as that experienced by a friend of mine | 1 |
3.3%
|
|
| ZRA should revisit their terms of service as a whole. Some departments are better than others | 1 |
3.3%
|
|
| ZTP's work is evidently beneficial to clients and must continue. | 1 |
3.3%
|
|
| call-in programs must be introduced where the public an ask questions and make suggestions on how to improve sevices | 1 |
3.3%
|
|
| customer care must improve; ZRA should have public meetings where clients can lodge their complaints | 1 |
3.3%
|
|
| customer care needs to improve, staff tend not to give clients the attention they deserve | 1 |
3.3%
|
|
| customer service centre has eally improved compared to previous years | 1 |
3.3%
|
|
| educating the public on zra services must be scaled up | 1 |
3.3%
|
|
| need more cashiers; ZRA should decentralize to avoid congestion; staff must be able to handle a wide range of client issues | 1 |
3.3%
|
|
| need to have more cashiers; increase number of pay points | 1 |
3.3%
|
|
| need to have more cashiers; should have stand-in staff to cover for those on leave | 1 |
3.3%
|
|
| queues are long at cashiers, ZRA shoyuld open more payment centres | 1 |
3.3%
|
|
| service has improved a lot | 1 |
3.3%
|
|
| speed up processes to complete within a day; gov't should improve conditions of service in order to reduce need for extra money | 1 |
3.3%
|
|
| staff attiudes should improve - they are too casual | 1 |
3.3%
|
|
| staff must undergo refresher training frequently | 1 |
3.3%
|
|
| staff must undergo refresher training so that they are all well informed and conversant with their duties | 1 |
3.3%
|
|
| staff must undergo refresher training to improve efficiency | 1 |
3.3%
|
|
| staff must undergo training (workshops) to improve customer service | 1 |
3.3%
|
|
| there is need for consistency regarding processing time - sometimes fast, sometimes slow; understaffed at times | 1 |
3.3%
|
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.