Threshold Performance Evaluation 2009-2010
Zambia, 2009 - 2010
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Reference ID
ZMB_2009_MCC-TPE_v01_M
Producer(s)
Erin Weiser, Rema Balasundaram
Collection(s)
Metadata
Created on
Jun 10, 2015
Last modified
Jun 10, 2015
Page views
26992
Downloads
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- Data files
-
Immigration
Household Data
Set -
Lands Bulk
Filer Matrix -
Lands Bulk
Filer Question
6 -
Lands Bulk
Filer -
Lands
Households
Matrix -
Lands
Households
Question 7 -
Lands
Households -
PACRO Bulk
Filer Question
6 -
PACRO Bulk
Filer -
PACRO Firm
level survey -
PACRO
Livingstone -
ZRA CACP data
set -
ZRA firm level
survey 26 March
2010 Question 8 -
ZRA firm level
survey 26 March
2010
Q24a: If you have not lodged a complaint with Lands, why not (Q24A)
Data file: Lands Bulk Filer
Overview
Valid:
19
Invalid:
0
Type:
Discrete
Decimal:
0
Start:
439
End:
441
Width:
3
Range:
1 - 999
Format:
Numeric
Questions and instructions
Categories
| Value | Category | Cases | |
|---|---|---|---|
| 1 | I am satisfied with their service/No reason to complain | 1 |
5.3%
|
| 2 | I do not believe they will respond | 2 |
10.5%
|
| 3 | I am too busy | 1 |
5.3%
|
| 4 | I don't want trouble with them | 1 |
5.3%
|
| 5 | Other | 0 |
0%
|
| 6 | I don't want trouble with them and I am giving them time | 1 |
5.3%
|
| 7 | They are the same people | 1 |
5.3%
|
| 8 | Complaints not responded to on time | 1 |
5.3%
|
| 9 | Usually verbal complaint is responded to | 1 |
5.3%
|
| 10 | Staff are defensive of poor quality of service delivery | 1 |
5.3%
|
| 11 | Recently registered | 1 |
5.3%
|
| 12 | Don't know where to go | 1 |
5.3%
|
| 777 | N/A | 7 |
36.8%
|
| 888 | Don't know | 0 |
0%
|
| 999 | No response | 0 |
0%
|
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.