Value | Category | Cases | |
---|---|---|---|
1 | Amount of paperwork required as part of the application proc | 1 |
2.7%
|
2 | Delays in service (Not receiving my certficate fast enough) | 7 |
18.9%
|
3 | Unprofessional behaviour by staff members | 1 |
2.7%
|
4 | Demands for extra payment or "speed money" | 0 |
0%
|
5 | More serious criminal acts | 0 |
0%
|
6 | Other | 0 |
0%
|
7 | No, I have never lodged a complaint with Ministry of Lands | 25 |
67.6%
|
8 | Record keeping/missing document | 1 |
2.7%
|
9 | Illegal squatter on my land | 1 |
2.7%
|
10 | Delays in service and inefficiency | 1 |
2.7%
|
777 | N/A | 0 |
0%
|
999 | No response | 0 |
0%
|
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