Threshold Performance Evaluation 2009-2010
Zambia, 2009 - 2010
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Reference ID
ZMB_2009_MCC-TPE_v01_M
Producer(s)
Erin Weiser, Rema Balasundaram
Collection(s)
Metadata
Created on
Jun 10, 2015
Last modified
Jun 10, 2015
Page views
26653
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- Data files
-
Immigration
Household Data
Set -
Lands Bulk
Filer Matrix -
Lands Bulk
Filer Question
6 -
Lands Bulk
Filer -
Lands
Households
Matrix -
Lands
Households
Question 7 -
Lands
Households -
PACRO Bulk
Filer Question
6 -
PACRO Bulk
Filer -
PACRO Firm
level survey -
PACRO
Livingstone -
ZRA CACP data
set -
ZRA firm level
survey 26 March
2010 Question 8 -
ZRA firm level
survey 26 March
2010
Q40: Do you have additional comments you would like to share with us for our eva (Q40)
Data file: Lands Households
Overview
Valid:
37
Type:
Discrete
Start:
718
End:
952
Width:
235
Range:
-
Format:
character
Questions and instructions
Categories
| Value | Category | Cases | |
|---|---|---|---|
| Customer service should be improved, increase number of staff. members of staff are not punctual | 1 |
2.7%
|
|
| automate process | 1 |
2.7%
|
|
| centre is disorganised. person for lodging documents was transfered and there has been no replacement. the new staff is being oriented. | 1 |
2.7%
|
|
| conveyance system too slow no need to follow documents. too many staff workshops registrar not available, more to be done at lands | 1 |
2.7%
|
|
| departmental rotation should be encouraged; permanent secretary must exert his authority | 1 |
2.7%
|
|
| despite customer service centre to serve us, we still go to offices upstairs for services | 1 |
2.7%
|
|
| enjoyed survey questions so that we can move forward | 1 |
2.7%
|
|
| ground rates for farms are too high | 1 |
2.7%
|
|
| improve publicity | 1 |
2.7%
|
|
| improve publicity; quicken process (too much paperwork); improve customer relations; anti-corruption commission should be more active at lands | 1 |
2.7%
|
|
| increase number of cashiers | 1 |
2.7%
|
|
| increase number of staff and pay points. information desk must be manned and more publicity to be done | 1 |
2.7%
|
|
| inertia. slowness gives room for corruption | 1 |
2.7%
|
|
| members of staff not professional and understaffed. they need to employ more staff. There is ineffeciency. | 1 |
2.7%
|
|
| need to improve on customer care and delivery of service and curtesy | 1 |
2.7%
|
|
| need to improve on efficiency; work attitude needs improvement. need to allocate land appropriately to the project to be undertaken | 1 |
2.7%
|
|
| need to improve publicity of sources | 1 |
2.7%
|
|
| need to improve source especially time to obtain certificates | 1 |
2.7%
|
|
| no comment | 1 |
2.7%
|
|
| poor service intentional in order to make people corruptible. security doors should be manned | 1 |
2.7%
|
|
| procedure is quiet slow | 1 |
2.7%
|
|
| provide suggestion box. they have reduced corruption but should improve on instructions of directions | 1 |
2.7%
|
|
| quicken process | 1 |
2.7%
|
|
| reduce lunch break to 1hr30min from 2hrs | 1 |
2.7%
|
|
| should improve on directing poeple | 1 |
2.7%
|
|
| staff members need positive attitude towards work | 1 |
2.7%
|
|
| the process is frustrating; made to wait for long hours. the service is poor. | 1 |
2.7%
|
|
| the whole system is bad; process only move when bribes are offered. record system need to improve- too unproffessional bad work culture. should introduce phone lines specifically for clients to check on progress for their transactions. | 1 |
2.7%
|
|
| ther is alot to be done- be more responsive to complaint | 1 |
2.7%
|
|
| they haven't assigned anybody to work on my case as the previous staff is on suspension as was told | 1 |
2.7%
|
|
| they should improve and change some staff | 1 |
2.7%
|
|
| they should improve on speed. the process is slow and you keep wasting money especially for us who do not reside in lusaka | 1 |
2.7%
|
|
| they should try the process and procecedure. queues cannot reduce corruption | 1 |
2.7%
|
|
| too much paper work, no directions hence wastes time on wrong queue information desk should improve | 1 |
2.7%
|
|
| too much paperwork - should automate process | 1 |
2.7%
|
|
| where any employee is not available supervisor should find replacement | 1 |
2.7%
|
|
| why resume 14.30hours from lunch. staff need to work not play and giggle. efficience needed. documents are lost in governemtn custody | 1 |
2.7%
|
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
Others
Notes
Q40: Do you have additional comments you would like to share with us for our evaluation