Value | Category | Cases | |
---|---|---|---|
N/A | 2 |
12.5%
|
|
Record keeping is poor - work on updating system effectively; staff need training in legal terms | 1 |
6.3%
|
|
Record keeping is poor; system shold be made simpler both for staff anf clients | 1 |
6.3%
|
|
before computerization, process was slow but now is faster | 1 |
6.3%
|
|
improve on service delivery; more assistance should be offered to first time applicants | 1 |
6.3%
|
|
increase working hours in afternoon | 1 |
6.3%
|
|
need to improve efficiency | 1 |
6.3%
|
|
need to raise awareness over annual returns via newspapers, television and radio | 1 |
6.3%
|
|
reduce number of officers a client must see before lodging application | 1 |
6.3%
|
|
satisfied with service | 1 |
6.3%
|
|
sometimes there are delays due to system problem and power failure | 1 |
6.3%
|
|
update information on PACRO data base immediately clients submit documents | 1 |
6.3%
|
|
update information on PACRO data base immediately clients submit documents; increase number of cashiers to reduce queues | 1 |
6.3%
|
|
update information on PACRO data base immediately clients submit documents; need more case officers | 1 |
6.3%
|
|
update information on PACRO data base immediately clients submit documents; speed up processes; open policy has led to improvement | 1 |
6.3%
|
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