Value | Category | Cases | |
---|---|---|---|
1 | Out of courtesy | 31 |
5.8%
|
2 | The agent is fast | 103 |
19.1%
|
3 | I trust this agent | 65 |
12.1%
|
4 | Reliability: the agent is always present during work hours | 62 |
11.5%
|
5 | Reliability: the agent always has e-float and/or cash to conduct my transaction | 31 |
5.8%
|
6 | Proximity to where I live | 139 |
25.8%
|
7 | Proximity to places where I go - school, retail store, my job, etc. | 11 |
2%
|
8 | Agent is knowledgeable/helpful | 19 |
3.5%
|
9 | Agent is friendly and engaged | 15 |
2.8%
|
10 | This agent is my personal friend, family member or a relative | 7 |
1.3%
|
11 | My family members, friends or workmates use this agent | 3 |
0.6%
|
12 | Out of habit | 4 |
0.7%
|
13 | Other | 13 |
2.4%
|
14 | Because the agent is a female | 0 |
0%
|
15 | Because the agent is a male | 0 |
0%
|
16 | Agent was recommended to me | 2 |
0.4%
|
17 | No particular reason | 19 |
3.5%
|
18 | It's the only agent I know of that serves my MM provider | 14 |
2.6%
|
19 | The agent serves multiple MM providers | 0 |
0%
|
Sysmiss | 2464 |
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