Financial Inclusion Insights Survey 2014
Ghana, 2014 - 2015
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Reference ID
GHA_2014_FII_v01_M_v01_A_PUF
Producer(s)
InterMedia
Metadata
Created on
Dec 01, 2016
Last modified
Dec 01, 2016
Page views
61533
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- Data files
- final_cgap_ghana_im_v2
MM46. When an m-money transaction goes wrong, who do you go to help you resolve (MM46)
Data file: final_cgap_ghana_im_v2
Overview
Valid:
908
Invalid:
2094
Type:
Discrete
Decimal:
0
Start:
827
End:
827
Width:
1
Range:
1 - 8
Format:
Numeric
Questions and instructions
Literal question
When a mobile money transaction goes wrong, who are you most likely to go for help?
Categories
| Value | Category | Cases | |
|---|---|---|---|
| 1 | Resolve it myself | 88 |
9.7%
|
| 2 | Seek help of friends or family | 26 |
2.9%
|
| 3 | Mobile money agent | 550 |
60.6%
|
| 4 | Customer hotline/helpline | 71 |
7.8%
|
| 5 | MNO location | 132 |
14.5%
|
| 6 | Financial institution location | 2 |
0.2%
|
| 7 | Government agency or local official | 2 |
0.2%
|
| 8 | Other | 37 |
4.1%
|
| Sysmiss | 2094 |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
Others
Notes
MM46. When an m-money transaction goes wrong, who do you go to help you resolve the problem?