Impact of Incentives and Information on Quality and Utilization in Primary Care 2014, Baseline Survey
Philippines, 2014
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Reference ID
PHL_2014_I3QUIPIE-BL_v01_M
Producer(s)
Damien B.C.M da Walque, Taejong Kim, John Basa
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Feb 03, 2017
Last modified
Jul 10, 2019
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What are the general comments by the constituents on the RHU/s performance? (D8)
Data file: A01_noID
Overview
Valid:
236
Type:
Discrete
Start:
2420
End:
2663
Width:
244
Range:
-
Format:
character
Questions and instructions
Categories
| Value | Category | Cases | |
|---|---|---|---|
| -66 | 1 |
0.4%
|
|
| -responsive, provider, effective, efficient, reliable | 1 |
0.4%
|
|
| 1. Almost all services & medicines are free. 2. The facility/building is nice. | 1 |
0.4%
|
|
| 1. Lack of medicines. 2. Tolerable. | 1 |
0.4%
|
|
| 1. We lack nurses. 2. Implementation is not satisfying. 3. Laboratory equipment are lacking. 4. Laboratory tests not complete. | 1 |
0.4%
|
|
| 1. not perfect in terms of individual differences among staff 2. chanelling and delegation not yet perfect | 1 |
0.4%
|
|
| A lot of patients, but the services are of top quality. | 1 |
0.4%
|
|
| Although there are minor complaints many are satisfied. | 1 |
0.4%
|
|
| Although we lack manpower, we haven't heard any complaints from the constituents since most are going to the IPHO (Ifugao Provincial Hospital) , due to lack of facilities @ the RHU. | 1 |
0.4%
|
|
| Always ready on emergencies. Complete stocks. 24 hrs open. Medical missions. | 1 |
0.4%
|
|
| Asking help for medicines for special cases. | 1 |
0.4%
|
|
| Attitude of doctors are corrected, and services are good. | 1 |
0.4%
|
|
| Attitude problem of the Municipal Health Physician "See Now, See Never". Slow performance of the Mun. Health Physian. | 1 |
0.4%
|
|
| Avaialability of medicines. They are made to buy the medicines outside. | 1 |
0.4%
|
|
| Based on the number of people complaining about the healthy procedure at the RHU. | 1 |
0.4%
|
|
| Because early in the morning there are already many patients waiting for Dr. Sullano together with the staff, and the doctor is on duty until 6 o'clock in the afternoon. | 1 |
0.4%
|
|
| Because of insufficient facility. | 1 |
0.4%
|
|
| Because we are not able to maximize benefits for the program. | 1 |
0.4%
|
|
| Because we don't have Med. Tech. in our laboratory. | 1 |
0.4%
|
|
| Birthing clinic is closed during weekends. | 1 |
0.4%
|
|
| Birthing only, people are expecting that it will function as hospital. No ambulance in the unit. We thank the DOH for the health related growths. | 1 |
0.4%
|
|
| Cannot cater to all illnesses-they need to refer patients to other facilities-hence services provided are very limited. | 1 |
0.4%
|
|
| Constituents cannot ask for help at night unless it's an extremely emergency case. The RHU lacks doctors and nurses. | 1 |
0.4%
|
|
| Constituents have benefited musc of the services of the RHU, since the locality has less access to the nearby hospitals. | 1 |
0.4%
|
|
| Delayed Health Services to the constituents. | 1 |
0.4%
|
|
| Delayed attendance for emergency cases. Lack of nedicines. Friendly personnel and informative to the patients. | 1 |
0.4%
|
|
| Don't know. | 2 |
0.8%
|
|
| Don’t know. | 1 |
0.4%
|
|
| Establishment of Primary Hospital. | 1 |
0.4%
|
|
| For ordinary citizens, RHU means medicine & services but we cannot provide everything because of limited resources. | 1 |
0.4%
|
|
| Give quality health services. | 1 |
0.4%
|
|
| Gives immediate attention to the needs. Accompany to the Basco Hospital. | 1 |
0.4%
|
|
| Good services are provided at the RHU but it lacks medicines and equipments. | 1 |
0.4%
|
|
| Good services. | 1 |
0.4%
|
|
| Good, although sometimes lack of supplies. | 1 |
0.4%
|
|
| Good. | 2 |
0.8%
|
|
| Humanitarian reasons. | 1 |
0.4%
|
|
| I cannot comment on that, it's not easy to make comments on that. | 1 |
0.4%
|
|
| I don’t know the general comments by the constituents on the RHU's performance. | 1 |
0.4%
|
|
| I think my constituents are satisfied w/ RHU's performance and they get to avail of the services. | 1 |
0.4%
|
|
| I think people are satisfied with the services offered by the RHU. | 1 |
0.4%
|
|
| Im not a constituent, can't answer the question. | 1 |
0.4%
|
|
| In all barangays, we have midwives, NDP/RNHEALS assigned. In time the MCP was constructed to encourage parents to avail the mother-child care facility, but the attitude or culture and traditions of people especially the Ips resulted to non-comp | 1 |
0.4%
|
|
| Inadequate medicines. They do not distribute the medicines well. | 1 |
0.4%
|
|
| Inavailability of medicines. | 1 |
0.4%
|
|
| It can be seen that patients are satisfied because of frequent visits or consultative at the RHU by patients. | 1 |
0.4%
|
|
| It needs improvements in terms of provisions on medicines and services to the people. | 1 |
0.4%
|
|
| It takes too long to be accommodated for consultation because there are too many patients. | 1 |
0.4%
|
|
| It's fine. | 1 |
0.4%
|
|
| Its take time before we consult. | 1 |
0.4%
|
|
| Laboratory services should be free of charge regardless whether or not the constituents consulting or availing of the lab services is a Philhealth member or non-Philhealhealth member. | 1 |
0.4%
|
|
| Lack of facilities like delivery room especially when two patients are about to give birth simultaneously. Defective x-ray facilities. | 1 |
0.4%
|
|
| Lack of medical facilities. No ambulance. | 1 |
0.4%
|
|
| Lack of medical staff; that is why patients would have to wait before they can be consulted. The medical personnels' attitudes are also raised by the people. | 1 |
0.4%
|
|
| Lack of medicines & equipments. | 1 |
0.4%
|
|
| Lack of medicines. | 1 |
0.4%
|
|
| Lack of staff. | 1 |
0.4%
|
|
| Lack of staff. Patients are recommended to the district/provincial hospital for severe cases/illnesses. | 1 |
0.4%
|
|
| Lacks medicines sometimes. | 1 |
0.4%
|
|
| Lacks medicines. Poor and lacks facilities. No dentist. | 1 |
0.4%
|
|
| Limited supplies of medicines. | 1 |
0.4%
|
|
| Medicine are available and RHU find ways to provide medicines to the patients. | 1 |
0.4%
|
|
| Medicines are free for access to health stations and other health facilities. Presence of health practioners is a must at the centers. | 1 |
0.4%
|
|
| Medicines are not complete or sometimes not available. | 1 |
0.4%
|
|
| Morbidity and mortality rates have dramatically decreased. | 1 |
0.4%
|
|
| More improvements in the RHU specially with the availability of medicines. | 1 |
0.4%
|
|
| Most of the comment from constituents are good. There's no feedbacks given to the RHU or reported at the office. | 1 |
0.4%
|
|
| Most of the constituent's complaints are the in availability of medicines in RHU. | 1 |
0.4%
|
|
| Most of the time the health services are not extended to the barangays and sometimes the RHU is not open. | 1 |
0.4%
|
|
| Most of the time, doctors are attending trainings but once they are here, they're working double time. | 1 |
0.4%
|
|
| Much better. | 1 |
0.4%
|
|
| Needs improvement of services. | 1 |
0.4%
|
|
| Needs more improvement on facilities and medicines. | 1 |
0.4%
|
|
| New doctor/MHO today and performance is good currently. | 1 |
0.4%
|
|
| No adverse comments heard. They have satisfactory performance (RHU). | 1 |
0.4%
|
|
| No ambulance. | 1 |
0.4%
|
|
| No available medicine. They lack some equipment. Some of the RHU personnel are not nice. | 1 |
0.4%
|
|
| No bad feedbacks. Performance are ok. | 1 |
0.4%
|
|
| No comment. | 13 |
5.5%
|
|
| No medicine. The staff are not friendly. | 1 |
0.4%
|
|
| No medicine/lack of personnel/lack of facilities.; No maternity clinic complemented with modern facilities.; Lack of transportation facilities. | 1 |
0.4%
|
|
| No medicines so I help them personally. | 1 |
0.4%
|
|
| None. | 8 |
3.4%
|
|
| Not enough medicine. | 1 |
0.4%
|
|
| Not everything can be provided by the Health Center. | 1 |
0.4%
|
|
| Not providing adequate services to client. | 1 |
0.4%
|
|
| Not sufficient facility. | 1 |
0.4%
|
|
| Nurse/Midwife are both church servers, sometimes both are not available in the RHU. RHU who is a DTTB is always not available in RHU to attend the needs of constituents. | 1 |
0.4%
|
|
| Nurses does not smile. | 1 |
0.4%
|
|
| Oftentimes the complaints are on the use of the ambulance. Sometimes the driver is not available so response is not quick. Sometimes, medicines can't be given because of the lengthy procurement process. | 1 |
0.4%
|
|
| Ok, no comment. | 1 |
0.4%
|
|
| Ok. | 1 |
0.4%
|
|
| Only minor negative feedbacks were given by constituents. | 1 |
0.4%
|
|
| Our health center is not patient friendly because it is located at the second floor. It is due for uplifting. | 1 |
0.4%
|
|
| PHIC-hoping for staff that won't be shouldered by MLGU because Dolores is highly populated but revenues are low. | 1 |
0.4%
|
|
| Perform its functions acc. To their responsibility assigned to them. | 1 |
0.4%
|
|
| Philhealth membership is very expensive. Sometimes there are no medicines in RHU. | 1 |
0.4%
|
|
| Physician will no longer visit barangays in the LGU. If there is patient it will not to the patient entertain. | 1 |
0.4%
|
|
| RHU is ok. | 1 |
0.4%
|
|
| RHU lacks medicines prescribed by the doctor. Patients have to buy the medicines from the pharmacy. | 1 |
0.4%
|
|
| RHU personnel are always available to offer free services and medicines to the constituents. | 1 |
0.4%
|
|
| RHU's are very efficient. | 1 |
0.4%
|
|
| Ratio of doctor to patients. If possible, additional doctor be provided to accommodate more patients in a day. | 1 |
0.4%
|
|
| Regular consultations should also be conducted in the afternoon. | 1 |
0.4%
|
|
| Satisfied. | 1 |
0.4%
|
|
| Saturdays and Sundays, no doctor. | 1 |
0.4%
|
|
| Services needs to reach out interior locations of barangays. | 1 |
0.4%
|
|
| Services of the midwives in the barangay stations are not that good. Patients are not all accomodated in some Barangay Health Stations. | 1 |
0.4%
|
|
| Sincen they are the patients, their satisfaction is not measurable. Sometimes their expectations on the RHU mere not met because of lack of medicine sometimes. | 1 |
0.4%
|
|
| Small RHU, crowded, no CR, uncomportable. | 1 |
0.4%
|
|
| So far we have not heard any complaints from our constituents. | 1 |
0.4%
|
|
| Some health services and provision od meds were discounted because of the guidelines of the COA and DILG (fund utilization). | 1 |
0.4%
|
|
| Some medicines are out of stock. | 1 |
0.4%
|
|
| Some patients can't be entertained. | 1 |
0.4%
|
|
| Sometimes commonly used medines are out of stock. Incomplete medicines given, other medicines should be bought from the pharmacy inside RHU. | 1 |
0.4%
|
|
| Sometimes lack medicines / insufficient supply / unavailability of medicines so I solicited medicines. | 1 |
0.4%
|
|
| Sometimes midwives are not available in catchment areas. The doctor is not available. Lack of information regarding Philhealth. | 1 |
0.4%
|
|
| Sometimes public will never be satisfied even if how well you have served them. | 1 |
0.4%
|
|
| Sometimes there are complains because not everybody is pleased. | 1 |
0.4%
|
|
| Sometimes, They are not courteous. | 1 |
0.4%
|
|
| Sometimes, the RHU ran out of medicines. | 1 |
0.4%
|
|
| Staff are always on time, medicine are always available. | 1 |
0.4%
|
|
| Staff are snob. | 1 |
0.4%
|
|
| The DTTB is not always around to attend the constituents. | 1 |
0.4%
|
|
| The MHO is always not around. There is a need to upgrade the health facility because most of the time patients are referred to another municipality. The doctor seems to be business-minded because she prescribes drugs to patients and let them bu | 1 |
0.4%
|
|
| The Municipal Health Office lack some medicines. | 1 |
0.4%
|
|
| The RHU cannot treat accident victims. We do not medicines in the RHU sometimes. The doctor is not available sometimes. | 1 |
0.4%
|
|
| The RHU has inadequate supply of medicines. | 1 |
0.4%
|
|
| The RHU is efficient. | 1 |
0.4%
|
|
| The RHU people are active but it is not enough. The patients think that they should get everything for free in the RHU. | 1 |
0.4%
|
|
| The RHU personnel are not friendly. Unavailability of the doctor. The RHU should be converted to a hospital. All medicines and laboratory test should be free. | 1 |
0.4%
|
|
| The RHU staff are good. | 1 |
0.4%
|
|
| The RHU's performance is generally good. | 1 |
0.4%
|
|
| The attitude of RHU staff in dealing with the constituents or patients. | 1 |
0.4%
|
|
| The constituents focus on the lack of supplies and not in the RHU staff and their good performance. So, it's usually negative because people cannot bring free medications after their consultation since we do not have enough supplies. | 1 |
0.4%
|
|
| The constituents like the RHU services. | 1 |
0.4%
|
|
| The doctor and staff are treating their patients well but sometimes the medicines are out of stock or unavailable. | 1 |
0.4%
|
|
| The doctor and the RHU staff are friendly. Sometimes some medicines are not available. | 1 |
0.4%
|
|
| The doctor is "paracetamol". | 1 |
0.4%
|
|
| The doctor is good. | 1 |
0.4%
|
|
| The doctor is not always available because of some administrative staff she has to attend. | 1 |
0.4%
|
|
| The doctor is not around to attend official functions w/ DOH or PHO or Local Health Zone. We only have one doctor. The staff are well trained. When the doctor is not around, we refer to other health facility. | 1 |
0.4%
|
|
| The doctor is not available. There are midwives that are not that accommodating. | 1 |
0.4%
|
|
| The doctor is not regularly available especially at night for emergency. | 1 |
0.4%
|
|
| The doctors are always out the center due to trainings, etc. and because of this transactions that need signatures were not accomplished immediately. Provide more ambulance services. | 1 |
0.4%
|
|
| The equipment and medicine in the facility are lacking. | 1 |
0.4%
|
|
| The feedback is okay. The RHU has a big help tp them | 1 |
0.4%
|
|
| The health services provided by the staff in the RHU are excellent. | 1 |
0.4%
|
|
| The patients / clients are satisfied with the RHU's performance. | 1 |
0.4%
|
|
| The people are happy with the RHU. Sometimes some medicines are not available. | 1 |
0.4%
|
|
| The performance is ok. | 1 |
0.4%
|
|
| The service are sufficient. | 1 |
0.4%
|
|
| The service is good. The MHO is meticulous in a good way. | 1 |
0.4%
|
|
| The services are satisfactory. Sometimes the RHU ran out of drugs and medicines which is I think natural. Sometimes, there are some negative feedbacks, but they understand it because we explained it to them during the Brgy. Assembly. | 1 |
0.4%
|
|
| The services rendered to the constituents are not that good because of lack of free medicines to be given to the out-patients. | 1 |
0.4%
|
|
| The srvice is good. Some staff are not smiling. | 1 |
0.4%
|
|
| The wait for consultation may sometimes make a lot of time. | 1 |
0.4%
|
|
| Their services are commendable although there are times that there is lack of medicines. | 1 |
0.4%
|
|
| Their services are good. | 1 |
0.4%
|
|
| There are health personnel assigned in the brgys. Who attends to sick people who brings them to the RHU or to the hospital in the Bangued. | 1 |
0.4%
|
|
| There are many changes like local ordinances of prohibiting child birthing at home to eradicate maternal/child death during birthing. Some do not accept the changes because it entails payment which we also need for the new birthing home. The LG | 1 |
0.4%
|
|
| There are no negative feedbacks, though sometimes medicines get out of stock. | 1 |
0.4%
|
|
| There are now medicines. The medicines are given by barangay. | 1 |
0.4%
|
|
| There are times medicines are out. | 1 |
0.4%
|
|
| There are very few midmives that are not very accommodating and our MHO in the afternoon needs to be called. | 1 |
0.4%
|
|
| There being no comments/complaints from the people. | 1 |
0.4%
|
|
| There is a minimal number or limited supply of medicines. | 1 |
0.4%
|
|
| There's no enough medicines for the patients. | 1 |
0.4%
|
|
| They appreciate the barangay-approach. They appreciate the medicines being provided by the LGU and DOH. | 1 |
0.4%
|
|
| They are good. | 1 |
0.4%
|
|
| They are not accommodating. Some medicines are not available sometimes. | 1 |
0.4%
|
|
| They are not comfortable at RHU right now because of on going construction. | 1 |
0.4%
|
|
| They are not in good terms w/ MHO bec. MHO is DTB (Doctor's to the Barrio). Constituents had a hard time accepting the new medicine. (People cling on to traditional/herbal ways.) | 1 |
0.4%
|
|
| They are rendering good services to ur constituents. We haven't heard any negative feedback from them. | 1 |
0.4%
|
|
| They avail of the health services provided. | 1 |
0.4%
|
|
| They don't know the benefits of Philhealth. | 1 |
0.4%
|
|
| They fine with the RHUs performance because there are no negative comments from them so far. | 1 |
0.4%
|
|
| They give good service. | 1 |
0.4%
|
|
| They have good experience but not all people are aware of the services. | 1 |
0.4%
|
|
| They lack some medicines. | 1 |
0.4%
|
|
| They need services because people go here seek for medical services. | 1 |
0.4%
|
|
| They need to smile a bit. We provide free medicine. | 1 |
0.4%
|
|
| They performed quite well but its limited because the RHU lacks the medical facilities to carry out their functions. | 1 |
0.4%
|
|
| They think the RHU is complete in terms of the facilities. The staff are attentive. The staff arew professionally qualified. There is always available medicine. | 1 |
0.4%
|
|
| They usually lack medicines due to lack of funds. | 1 |
0.4%
|
|
| They would not be entertained immediately because of too many patients. | 1 |
0.4%
|
|
| Too many patients that has to be accommodated by only one physician. | 1 |
0.4%
|
|
| Upon the registration of patients it takes a while before the doctor sees them. | 1 |
0.4%
|
|
| Very good performance. | 1 |
0.4%
|
|
| Very positive, satisfied regarding the services provided by the RHUs. | 1 |
0.4%
|
|
| Very satisfactory because of the presence of birth facilities, more are coming for consultation because of free medicines. | 1 |
0.4%
|
|
| Very satisfactory. | 1 |
0.4%
|
|
| Very satisfied, they are being treated well by the RHU, no negative feedback yet. | 1 |
0.4%
|
|
| We cannot exactly tell if everybody is satisfied with the medical services. | 1 |
0.4%
|
|
| We cannot perfectly rate due to some lapses of the ambulance driver and other staff and the attitude of midwives. | 1 |
0.4%
|
|
| We cannot please everybody. There will always be short comings on the part of RHU. | 1 |
0.4%
|
|
| We cannot really provide the services. We need a bigger budget to accommodate the needs of the constituents. | 1 |
0.4%
|
|
| We have medicines as we go home after consultation, if there is an emergency we also have ambulatory vehicle. | 1 |
0.4%
|
|
| We have medicines. We are open 24 hours. We have referral systems and we have medical pathologists as consultant. | 1 |
0.4%
|
|
| We have one full time doctor and one part time doctor. They have the hard or long time waiting to see the doctor for consultation (many patients). | 1 |
0.4%
|
|
| We need additional ambulance. Insufficient medicines. Insufficient facilities and equipment. | 1 |
0.4%
|
|
| We only have 1 doctor here. Too many patients. They wait too long. | 1 |
0.4%
|
|
| We only have one ambulance, we need another. We don't have a doctor in the RHU. The RHU should be improved specially its facilities, building and medicines. | 1 |
0.4%
|
|
| When they come to the RHU, they are not entertained right away. Even when the patients are already there, they are not given attention immediately. | 1 |
0.4%
|
|
| enhancement of services and more personnel because of lots of patient | 1 |
0.4%
|
|
| good performance/lack of medicines | 1 |
0.4%
|
|
| issue with the implementation of some projects | 1 |
0.4%
|
|
| locals are much satisfied with RHU services. | 1 |
0.4%
|
|
| lots of medicines (take home) after consultation; lots of medical staff | 1 |
0.4%
|
|
| medicines are expired; doctor always late; medicines are given only to selected people | 1 |
0.4%
|
|
| no feedback | 1 |
0.4%
|
|
| no negative feedback | 1 |
0.4%
|
|
| satisfactory | 2 |
0.8%
|
|
| supplies are sometimes not enough | 1 |
0.4%
|
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.